IP Telephony Solutions for SMB

http://www.lg-nortel.comLG-Nortel Co.Ltd.GS Tower,679 Yoksam-dong,Kangnam-gu,Seoul,135-985,Korea

Copyright 2008 LG-Nortel Co. Ltd. All rights reserved. Information in this document is subject to change without notice. This document is for information purpose only.

*Some features and applications are not available in all countries

Aria Technologies895 Wellington Road, Rowville Victoria, 3178 AustraliaT 1800 011 388W www.ariatech.com.au

Your small to mid-size business communication system shouldn’t complicate your business. It should be simple to install, use and grow with your business.

Your communications systems should configure and install easily to meet your needs. Use of the system should be clear and intuitive so users easily understand

how to access a feature. It should grow seamlessly as your business grows without regard to geography. It should give your business the

productivity tools and communication applications you need to succeed in a competitive environment.

IP Telephony Solutions for SMB

ContentsC O M P O N E N T S

S O L U T I O N S

SPECIFICATIONS

0708091113

1617181920

22

LIK, iPECS Call Server and Gateway

LIP 8000 Series IP Terminals

UCS, Unified Communications Solution

NMS, Network Management Solution

WIT 300HE, IP-DECT

13 UMS, Unified Messaging Solutions

14 Phontage, Webphone, Ez-Attendant

Networking

Managing Multiple Sites

Mobility

Call Handling

Specifications

21 Open Telephony Interfaces

LIK LIP UCS Phontage WIT DECT ez-ATD UMS NMS

Mobile

UCSServer

UMSServer

Internet

PSTN

PSTN

WIT-300HE

PhontageLIP-8000

MobileExtension

LIK G/W

LIP-8000

UCSClient

Road Warrior

Branch office

Head Quarters

PhontagePDA

Head

Collaboration

Max Channel No.Max Trunk ChannelMax Station ChannelBuilt in TrunkBuilt in SLTBuilt in VoIP ch.Built in VM ch.VM recording timePFTUBGMLocal SurvivabilitySystem Redundancy

DESCRIPTION

*License code required for channel activation**No of available channels using G.711

504250

4 CO2

4(8**)6

270min.1 port

1 Int. + 1 ext.YesNo

504250

2BRI + 2BRI*2

4(8**)6

270min.-

1 Int. + 1 ext.YesNo

1004270--66

200min.4 ports

1 Int. + 2 ext.YesYes

300200300

--66

240min.4 ports

1 Int. + 2 ext.YesYes

600400600

-----

4 ports1 Int. + 2 ext.

YesYes

CAPACITY

MFIM50A MFIM50B MFIM100 MFIM300 MFIM600

Gateway ModuleMain Cabinet, EnhancedPSU1U RMBDHLD *1WHLDLIP-PhonesLIP-DSS

ITEM

230/9.1.265.6/10.5

230/9.138.3/1.5146/5.7280/11.0235/9.397/3.8

38.8/1.5.440/17.338.3/1.5482.6/19

111.5/4.4*160/2.4206/8.1206/8.1

194.5/7.7318.2/12.5179.4/7.1183.27.2

128/5188.3/7.4129/5.1127/5

1.5/3.37.78/17.21.4/3.12/4.4

0.4/0.90.2/0.41.0/2.230.35/0.77

HEIGHT (mm/in) WIDTH (mm/in) DEPTH (mm/in) WEIGHT (kg/lbs)

DescriptionNo. ChannelCodec typeMemory size

ITEM

MFIM50/100/300 built in6 channels

G.71196MB(MFIM50/100) 112MB(MFIM300)

Optional G/W8 channels

G.711 / G.723.1 / G.729a256MB

VSF VMIM

System requirements

Pentium IV 2.3 GHz512MB RAM

200MB Free HDDWindow XP/2000 or later

Full duplex sound cardOptimized for 1024 x 768

Pentium IV 1GHz256MB RAM

200MB Free HDDWindow XP/2003/2000Full duplex sound card

Optimized for 1024 x 768

UCS Client Phontage

SPECIFICATIONS

*Specifications are subject to change without prior notice. Some features and applications are not available in all countries22

LIK LIP UCS Phontage WIT DECT ez-ATD UMS NMS

Mobile

UCSServer

UMSServer

Internet

PSTN

PSTN

WIT-300HE

PhontageLIP-8000

MobileExtension

LIK G/W

LIP-8000

UCSClient

Road Warrior

Branch office

Head Quarters

PhontagePDA

Head

At the heart of the iPECS Platform is theiPECS call server. This highly reliablepurpose-built server controls andmaintains communications betweenend-points and shared networkresources. You can select the Call Serverto best meet your needs based on thesize of the business from 20 to 500 users.Modular type iPECS Gateways, whicheasily connect to the call server over anyIP network, interface to an array ofresources including analog, digital andSIP connections both for trunk andextension side. The simple modularstructure yields flexible configurationsand installations to meet your businessneeds now and in the future.

The Call Server makes available an extensive set of telephony

features. From basics(Hold, Transfer,

etc.) to more

advanced features (Least Cost Routing,Incoming Call Distribution, SIP trunking,etc.) you can easily access features andresources, often through a single buttonon your terminal. iPECS offers an array ofterminals so each user has the rightcommunications tool for the job. Selectfrom any of the LIP-8000 series desk-topphones, DECT over IP, iPECS Wireless LANphones, PC and PDA Virtual phones, SLTor standard SIP terminals as appropriatefor each user. Even digital phonesfrom your legacy LG-Nortel systemcan be employed.

LG-Nortel delivers a range ofsoftware applications designed toimprove employee productivityand enhance the customercalling experience. Ez-Attendantimproves Attendant call handling ;Unified Messaging speedshandling voice, FAX and e-mail

messages; Unified CommunicationSolution (UCS) combines voice, video andmessaging under a single user interface.In addition, iPECS ApplicationIntegration Message (AIM) as well asMicrosoft standard TAPI lets both LG-Nortel and 3rd party applicationscombine to deliver a seamless overallcommunication solution for your smallto mid-sized business.

iPECS includes a wide variety of userdesk-top terminals. The LIP 8000 seriesincludes four handset models and fourtypes of DSS Consoles to provide asolution tailored to the needs of eachuser. From the LIP-8004D basic lobbyphone to the Executive LIP-8040L, theLIP-8000 terminals are simple to use yet

feature rich. Users quickly learn to usethe LIP phone thanks to one buttonoperations and user friendly featuressuch as the navigation and soft-menukeys. The full duplex HD qualityspeakerphone in most models let usersconverse handsfree, assured of thehighest quality through advanced VoIP

technology. The LIP-8000 terminals canconnect anywhere there is a LANconnection and support the IEEE802.11af Power-over-Ethernet standardso a separate power connection is notrequired.

COMPONENTS

LIK, iPECS Call Server and GatewayCOMPONENTS

LIP 8000 series IP Terminals

II LIP-8024D- 240 x 56 LCD 4 lines- 3 soft keys- Navigation key- Full duplex SPK- 24 flexible buttons- 10 fixed buttons- Wideband Codec- Triple color LED- Ring/MW indicator- 2nd hub port(10/100T)- 802.3af PoE- Optional Bluetooth/DSS

II LIP-8012D- 240 x 42 LCD 3 lines- 3 soft keys- Navigation key- Full duplex SPK- 12 flexible buttons- 10 fixed buttons- Wideband Codec- Triple color LED- 802.3af PoE- 2nd hub port(10/100T)- Ring/MW indicator- Optional DSS

II LIP-8004D- 16 character 1 line- OHD- 4 flexible buttons- 8 fixed buttons- Triple color LED- Ring/MW indicator- 802.3af PoE

II LIP-8040L- 240 x 144 LCD 9 lines- 3 soft keys- Navigation key- Full duplex SPK- 10 flexible buttons (LCD)- 10 fixed buttons- Wideband Codec- Triple color LED- Ring/MW indicator- 2nd hub port(10/100T)- 802.3af PoE- Optional Bluetooth/DSS

II LIP-8048DSS- 48 LED flexible buttons- Paper underlay- Triple color LED- External power supply- 12 pin connector- Max. 4 cascading

II LIP-8012DSS- 12 LED flexible buttons- Paper underlay- Triple color LED- Power feeding

from IP Phone- 12 pin connector- Max. 2 cascading

II LIP-8012LSS- 12 LED flexible buttons- LCD underlay- Triple color LED- Power feeding

from IP Phone- 12 pin connector- Max. 2 cascading

II LIP-8040LSS- 40 LED flexible buttons - LCD underlay - Triple color LED - PoE or External

power supply - LAN connection- Available July 2009

0807

The iPECS UCS Client is a PC basedapplication, which operates inconjunction with the iPECS UCS Server.UCS Server supports up to 600simultaneous Clients, expanding andenhancing the communication servicesof iPECS to dramatically improvebusiness productivity and customerresponsiveness. In addition to the richvoice services available from the iPECSplatform, users of iPECS UCS Client haveaccess to a wide range of video, text andgraphic collaborative and messagingservices via the UCS Server.

Services available include Presence, Video Conferencing, Instant Messaging,Document Sharing, Web Co-browsing,ICR (Individual Call Routing) and more.Employing a simple intuitive graphicaluser interface, the UCS Client has accessto both private and shared schedulingand directory database applicationswhich are fully integrated with thevarious services available.

Further, the UCS Client databaseapplications can operate and synchronizewith major personal information

management applications and databasessuch as Outlook, ACT!, Goldmine andExcel. The UCS Client user interface ishighly flexible and can be customized toaddress the needs of the individual user.As an IP (Internet Protocol) solution, theUCS Client overcomes geographicallimitations, allowing access to servicesand databases of the UCS Server while inthe office or on the road.

Conference

I.M.

Presence

Client

Client

Client

CollaborationUnified

Messaging

I.M. ICR

IP PBX /Call Server

Presence(V/D)

COMPONENTS

UCS, Unified communication for small and medium size business!

09

iPECS Network Management Solution(NMS) is a powerful tool for managingfault information, monitoring real timestatus, maintaining call statistics anddatabases of multiple iPECS appliances.iPECS NMS is a Web based application sothat communication managers canaccess NMS via Internet Explorer fromany remote PC. Providing services for upto 1,000 iPECS Call Servers, iPECS NMSemploys standard SNMP (SimpleNetwork Management Protocol) toidentify and "trap" events should aproblem occur.

E-mail fault notification assures thenetwork manager is informed ofpredefined events and faults on a real-time basis so unusual conditions can beaddressed before they become serviceaffecting.

With iPECS NMS, communicationmanagers can review real-time status ofall devices and channels associated witha Call Server, with fault eventshighlighted for quick identification. NMSmaintains a database of all Call Serversand permits direct access to each server'sWeb Admin function for remote adds,moves and changes. Instead of accessing

the Web admin of each Call Server anddealing with multiple site IDs andpasswords, the manager can downloador upload multiple system databases orupgrades to software through NMS witha few mouse clicks.

iPECS NMS monitors and stores calltraffic and SMDR statistics from eachregistered server. Analysis of call (SMDR)and traffic statistics are presented inboth graphical and tabular formats andmay be used for resource planning of thecorporation. Select stations, lines, timeinterval, etc. to isolate the reporting youneed.

HTTP

SNMP + LG Nortel

Proprietary protocol

Standard SNMP Agent

NMS User(Web Browser)

NMS Server(SNMP Manager) MFIM (NMS Agent)

LIK System Device

COMPONENTS

NMS, Multi site management tool for iPECS

11

LG-Nortel’s Wireless LAN terminal, WIT-300HE, implements an IEEE standard 802.11b wirelessinterface with full access to iPECS features and resources. Set-up a network of WiFi Access Points(APs) for an in-house wireless solution. Users that need to be mobile in the building or campus canroam freely. During a call, the WIT300HE locates and uses the closest AP, even changing APs whileyou roam for seamless wireless communications. The mobile phone-like operation means usersquickly learn operation of the WIT-300HE without needing to read lengthy user manuals. Usersbenefit from mobile access to all iPECS features and resources as well as WIT-300HE specific featureslike Push-to-Talk, calculator, Phone Book, etc. all with the full color screen.

If a DECT (Digitally Enhanced Cordless Telephony) wireless solution best suits your businessenvironment, the iPECS provides an integrated IP-DECT solution allowing your staff to retain allfeature functionality available on their desktop phone, whilst on the move. The GDC400H DECThandset has a mobile phone design/layout making it intuitive and easy to use. Your staff can makeand receive calls while they move freely around the office or campus as the integrated IP-DECTseamlessly hands-over calls across your network of base stations.

Customers will appreciate being able to talk to available staff members immediately, as they carrytheir DECT extension with them. No more telephone tag, improved response times, quicker decisionmaking are all benefits of making your staff mobile.

The iPECS UMS (Unified Messaging Solution) employs the latest Microsoft Telephony applicationdevelopment environment to combine advanced Automated Attendent and Voice Mail functions withUMS and Desktop Call Control to enhance voice messaging services. Voice Mails and faxes can bedelivered to your outlook inbox as attachments. Listen to voice messages from Outlook, or if you areout of the office call the UMS and have emails read over the telephone using the Text-to-Speechoption. The Desktop Call Control lets users define notification preferences as well as manage andaccess their voicemail box from their PC.

iPECS UMS supports up to 16 simultaneous voice paths and 4 Fax channels, and is compatible witha range of e-mail protocols including POP3, SMTP and IMAP4 assuring the widest possible inter-operability. If your email supports IMAP4 protocol, messages are automatically synchronized betweenthe UMS and e-mail servers. Like all iPECS components, UMS is simple to administer and maintainthrough a Web based connection and user friendly GUI.

iPECS Phontage is a multi-mediacommunication tool using a PC or PDAbased application to link the operation ofan on-screen multi-button telephonewith other communications related PCapplications. All the features of thetraditional iPECS multi-button phone areavailable to the user. In addition, aPhonebook database with links to theuser’s PIM (Personal InformationManager), provides pop-up windows forincoming caller identification. iPECSPhontage users can employ thePhonebook to place calls as well asmanage contact records. The videointerface in the desk-top Deluxe version

delivers video for a multi-partyconference with up to 3 participants.Sharing allows multiple parties in aconference to view and manipulate filessimultaneously. Other special functionsavailable to iPECS Phontage user includeappointment scheduling, SMS support,E-mail and call recording.

Unlike other software based applications,users can access iPECS Webphone fromany location via Internet explorer. Thissimple Active X controlled voiceapplication gives mobile staff anotherway of communicating while away fromthe office.

iPECS ez-Attendant applicationsimplifies call handling for yourAttendant. The powerful ez-Attendantcapabilities and superb GUI improveefficiency of the Attendant. Attendantsmanage incoming calls with a simpleclick of a mouse. ez-Attendant links tolocal and corporate databases (MSOutlook, Access, ACT, Goldmine) so theanswering position is able to greet callers

knowing who’s calling. From a glance atthe ez-Attendant Station folder window,the receptionist views the status of usersidle, busy, etc. iPECS supports up to 5 ez-Attendants for larger or high call-volumeenvironments, and can be used as aCentralized attendant in networkedenvironments.

COMPONENTS

WIT-300HE, Wireless IP TerminalCOMPONENTS

Phontage, Desktop or PDA & Webphone

IP-DECT

UMS, Unified Messaging Solution

ez-ATD, PC based Attendant Console

1413

Businesses of all sizes are moregeographically dispersed with small andhome offices needing to communicate asa single business. The distributedintelligent architecture is highly scalableto 600 ports in a single system and iPECSmodular appliances and IP Phonesdeploy anywhere an IP network isavailable.

Interconnect multiple offices over theWAN in a transparent Network andachieve seamless communications underthe control of a single central Call Server.All features of the central Call Server areavailable to all elements of the networkwhile you optimize your communicationscosts, remote gateways and automaticLCR tables provide toll by-pass. In largerenvironments or with existing LG-Nortel

communication systems, iPECS IPNetworking brings together multiplebranch office systems into a seamlesstelephony network.

Today's small and medium size businessrecognizes the advantages of Homeoffice workers in terms of costs,performance and morale of theemployees. However, without anappropriate business communicationsolution, remote workers end up on acommunications island, unable toeffectively communicate with businesscolleagues. With flexible iPECS Remoteapplications, users simply connect theirIP Phone or soft client to a homenetwork with internet access and theterminal is automatically registered forservice with iPECS. The Remote Service

Gateway Module provides an even morecomplete solution for the homeenvironment by including a local PSTNline and SLT interface for fax connection.Remote users are an integral part of thesystem and enjoy secure high qualitycommunications with other users andresources of the office system.

Your travelling employees need not beout-of touch, wherever they have an IPconnection with iPECS Phontage or UCSClient, they're connected to the officesystem to place and receive calls andmessages. The iPECS Phontage and theUCS Client link business communicationswith other PC based scheduling andcontact applications to improveproductivity and responsiveness.

ipLDK Family

RemoteGateway

MFIM 100Local ModeMFIM 300

Local Mode

LIK/MFIM600Active Mode

LIK/MFIM600Standby Mode

SIP ServerOr

H.323 G/K

InternetStandby PowerSupply

SOLUTIONS

Transparent connectivity for the Branch Office, Home Office and Business Traveller

1615

Managing corporate communicationsystems can be complex and managingmultiple systems can easily become acommunication manager's nightmare.iPECS Web Admin acts to control allassigned appliances and terminalsthrough a single admin and maintenanceinterface in the Call Server. Withoutsuffering from primitive commandstrings, managers access all managementfeatures of iPECS via an intuitive WebGUI. The same GUI is employed for theStation User Portal where users canquickly enter speed numbers, forwardcalls or activate, Individual Call Routing(ICR).

NMS monitors each iPECS server usingstandard SNMP (Simple NetworkManagement Protocol) to log and "trap"events, including fault history. Whenautomatically notified, the communication

manager simply logs-in as an NMS clientusing a web browser. The Web basedNMS client displays real-time statusscreens highlighting alarm and faultevents. The NMS client has access to theWeb admin of each iPECS server for one-look management with call and trafficstatistics screens for historical and billing use.

For those critical applications, iPECSprovides full redundancy options forpower supply, call server and remote siteWAN connection failure. Include a back-up iPECS Call Server and power supplymodule; should the main server or powermodule fail, the back-up immediatelytakes control of the system withoutdropping any calls. You can even equipremote sites with a local iPECS server;should the WAN connection to the mainoffice fail, the local server takes

over operation for uninterruptedcommunications. Equip the remote sitewith an optional second power modulefor seamless power backup.

Security and Quality of Service (QoS)should be a major concern in anynetworked environment. iPECSimplements IPSec and SRTP, a wellknown security standard for the internet,to encrypt data in the IP packets usingadvanced encryption techniques andtunnelling to hide the real packetdestination. To assure the highest QoS,iPECS components support the standardDiffServ pre-tagging and 802.1 p/Q VLANtechnology.

Collaboration is more than a hot-button,enhanced productivity, faster decisionmaking, and improved customer caremean improved performance for yoursmall to mid-sized business. iPECS UCS(Unified Communication Solution)delivers the benefits of organizationalcollaboration at a price affordable to theSMB. Use iPECS UCS Client to share andreview the latest budget analysis or salesbrochure with all concerned parties atonce. Everyone gets the same messageand decision response time improves.

iPECS UCS Shared Schedules andDirectories make it simple to schedule aconference call with up to 32 voice or 6video users. In iPECS UCS Schedulercreate a shared group schedule with

Outlook synchronization, create aconference room and password, iPECSUCS notifies participants automaticallywith e-mail. Or set-up a conferencegroup identifying participants andestablish your conference call with theclick of your mouse.

Presence and telephony status of other iPECS UCS users eliminatescommunication latency. Know who's onthe phone before you call. If another useris on the phone, send an Instant messageinstead. iPECS UCS Instant Messaginglet's you chat securely with one or agroup of colleagues. Or use SMS to senda quick note to other internal users or toexternal parties using fixed line PSTNSMS*.

iPECS UCS Client has an intuitiveGraphical User Interface with easy accessto the always available Call Assistance toplace calls and receive notification ofnew calls through call popups withdetailed caller information. UCS Clienthas access to all iPECS features andunique capabilities such as peer-to-peerand multi-party conference callrecording and voice file management.Record that important client call andassure you can pass the messageaccurately to all concerned parties.

SOLUTIONS

One-look management of remote branch deployments with secure survivable networking

SOLUTIONS

Improved business productivity andquicker decision making

17

Mobility can be a critical need for thecompetitive business. iPECS offers anarray of solutions to address yourmobility requirements. Customers onlyneed to remember one number. Nomatter where you are, you will becontactable on one office number byyour customers. iPECS provides mobileextension service so that the call serverroutes your incoming calls to your officeextension and to another registeredphone such as your mobile or homephone at the same time. Major PBX callfeatures are supported by the mobileextension service such as Call Transfer,Recall, Hunt Group Calls etc. You can alsomake calls from your mobile or homephone via the mobile extension serviceand your office calling line identification(CLI) will appear to the receiver.

If you need to roam throughout yourfacility or campus and maintaincommunication, iPECS offers severaloptions such as IP-DECT or WiFiterminals. The iPECS DECT solution givesstaff all the features of their desktopphone whilst on the move around theoffice as the integrated IP-DECTseamlessly hands over calls across anetwork of base stations. Alternativelyusing a network of WiFi standard AccessPoints (APs), the iPECS wireless LANphone, WIT-300HE, has access to the fullcompliment of iPECS functionality whileon the move. As you move, the WIT-300HE automatically locates the mostappropriate AP in the network tomaintain a call. Because of the WIT-300HE mobile phone-like operation andsimple GUI, your users will quickly enjoy

the many benefits of this WiFi solution.Or use the Phontage PDA or Desk-topwith a WiFi interface to achieve the sametransparent iPECS access with theadditional benefit of access to yourcontact database and other Phontagefunctions.

Your traveling employees tend to be out-of-touch with the office. Phontage andUCS Client let the road warriortransparently access iPECS anywherethere is an internet connection. Callothers in the office, place and receiveoutside calls just like they are in theoffice. And, use the conference andcollaboration capabilities of the UCSClient to enhance productivity while onthe road.

From basic direct call routing toadvanced Caller ID based routing, iPECShandles your important customer callsquickly and efficiently. Programmablehunt groups let you define how best tohandle customer calls. Ring multiplephones at one time in a Ring group orset-up a basic Call Center using ACD.

Assign a Supervisor to monitor the real-time status of the group from their iPECSphone display, act to oversee and assistgroup agents and activate alternativerouting during high volume call periods.Agents are able to login to the groupfrom any available phone. ACD statisticsreport basic group and agent

performance on-demand or at regularintervals. Applying Caller ControlledRouting, callers can route through amulti-level menu of recordedannouncements to refine the callrouting. The advanced call routingalgorithms even allow you to routeincoming calls based on the Caller ID. UseCaller ID routing to further separateincoming calls. Calls from that largeaccount can be sent to the account teamor route calls based on regional origin,language or time-of-day.

Once the call is answered, users caneasily process the call if needed. Placethe call on hold, transfer the call or even

set-up a conference call with a press of abutton. Users no longer need to worryabout losing the call with the simple callhandling operation of iPECS terminals.

With advanced features such as LinkedStation and Hotdesk, your call can bemanaged in a flexible way. Your softclient and desktop phone can work as apair and this will provide more flexibilityon your call handling. Hotdesk agent canlog in any system station with its ownstation attributes such as stationnumber, COS, voice mail etc.

LIK

Phontage PDA

InternetPSTNPhontageDesktop

LIP-8000

GDC-400B

GDC-400H IP-DECTUCS Client

WIT-300HE

MobileExtension

Mobile

SOLUTIONS

Mobility, a tool for the Competitive EdgeSOLUTIONS

Improve Customer Care Using Flexible & Simple Call Handling

19

Your business system needs openinterfaces to support applicationsdesigned for your business processes andcommunications. iPECS supportsstandard SMDR, traffic reports and iPECS

AIM (Application Integration Messaging).iPECS AIM includes support for theMicrosoft standard telephonyapplication interface , TAPI 2.1, and addssupport for 3rd party applications to

control proprietary messaging. Withproprietary messaging 3rd partydevelopers can enhance functionalityand interaction between their externalapplication and iPECS.

SOLUTIONS

Enhanced Business Suites through OpenTelephony Interfaces

21