IP Communications Training

8961 Series

Getting to Know Your PhoneMessage Waiting

LCD Screen

Soft KeysSpeakerphone

Navigation Pad

Line or Speed Dial Buttons

Transfer Key

Session Buttons

Back KeyEnd Call Key

Conference Key

HOLD Key

Features Buttons

Volume ControlHeadset Key

Mute ButtonSpeakerphone Key

Handset

Placing a CallPlacing calls:

1. Do one of the following:• 1st **Press the Line button

of the line you wish to use**

• Lift the Handset• Press the Session Button• Press the New Call Soft

key• Press the Speaker button• Press the Headset button

if you use a headset

2. Dial the numberSpeaker

Headset

Line Buttons

Session Buttons

Dialing the Number

Inside Calls: Dial the Four digit extension number

NOTE: Use *ext to dial VM directly during school hours

Outside Calls: Dial “8” + the number

Emergency Calls: Dial 911 or 8911

Answering an Incoming CallTo Answer an incoming call:

• Answer with the speakerphone; either:– Press the Speaker button– Press the Answer Soft key– Press the Line Button then the

Session button for the incoming call

• To take a call off speaker phone, lift the handset

• Answer with a handset:– Lift the Handset just as you

would with your old phone

Ending a Call

• Depending on how the call was placed (or accepted), do one of the following:– Press the Speaker button– Press the Headset button– Press the End Call Soft key

Soft Keys

Soft keys: first screen

Soft keys: when more button is pressed

Example: Softkeys after searching in the directory

Soft keys change depending on the status on the phone.

Soft Keys

Examples of Soft Keys & Others• New Call soft key enables a new call• Redial soft key redials the last dialed

number• Transfer button enables you to

transfer a call• Conference button allows three way

calling• Hold button places a call on hold• Resume soft key continues a call

that was on hold• DND (Do Not Disturb) silences the

ringer• CFwdALL forwards all calls to

entered number• Park places call on hold at system

specified extension

Transfer KeyConference Key

HOLD Key

Call Park

• While on a phone call, press the Park soft key. This will immediately clear the phone of the call.

• There will be a message on the LCD screen that says “Call park at xxxx”.

• From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call.

• If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.

Transferring Phone Calls

• While on a phone call, press the Transfer button. This will place the person you were talking to on hold and start a new call.

• Dial the number of the party that you want to transfer the original call to.

• When you are ready to connect the two parties to each other, press the Transfer soft key or the Transfer button again.

• All calls will clear from the screen and your phone is ready to make a call again.

Making a Conference Call

• While on a phone call, press the Conference button. This will place the person you were talking to on hold and start a new call.

• Dial the number of the party that you want to conference into the original call.

• When you are ready to connect all three parties to each other, press the Conference soft key or the Conference button again.

• The two calls will change to one on the screen and it will say “To Conference”.

Features Buttons

• There are three features buttons located on your IP Phone:– Messages – Allows you to access your voicemail– Directory – Allows each user to see Missed, Received and Placed Calls as

well as look up phone numbers in the Corporate Directory– Setting – This is where users can change their Ring Type and the contrast

on their IP Phones

Directories KeySettings KeyMessages Key

Retrieving Voice MailPhone Light

If the phone light is lit red, you have a new, unheard message.

To retrieve your new message, press the message feature button, and follow the prompts.

Voicemail Envelope

Questions

Any Questions?

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