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Iowa Association of School BoardsNovember 18, 2005
Quick Facts• 121 square miles• 2,700 employees• 17,500 students• 33 attendance sites• $170 million budget• 56 formal school/business
partnerships• Iowa’s second largest
school district
Did You Know??• Grant Wood was a teacher
at McKinley Junior High and graduated from Washington High School
• Richard Threlkeld (25 year bureau chief for CBS news) attended Kenwood School
-Ashton Kutcher is a Franklin School alum.
Random Acts of ImprovementAim of the Organizatio
n
Goals and Measures
Aim of theOrganizatio
n
Aligned Acts of Improvement
Goals and Measures
It’s About Alignment!
•Can we get everyone rowing in the same direction?
A Helpful Framework…
Malcolm Baldrige Criteria for
Performance Excellence
The 7 Baldrige Categories
• Leadership• Strategic Planning• Student/Stakeholder
Focus• Information and
Analysis• Human Resource Focus• Process Management• Performance Results
Category 1
Leadership• Requires leaders to set and
communicate direction consistent with stakeholder requirements– How do leaders set and
communicate direction?– How do leaders monitor progress?– How do leaders model the use of
the principles of quality management?
Shipley Quick Checks
The Critical Role of Walking Your
TalkSimply put: “If the leader doesn’t get significantly involved with the effort, no one else will take it seriously.”
• Participating in the application process– Using feedback to drive
improvements
• Leaders participating in IRPE training
Iowa Recognition for Performance Excellence
Category 2
Strategic Planning• Translates stakeholder needs into goals, measures and action plans– How do we develop goals
and measures?– How do we implement the
plan?– How does each individual’s
personal goals and actions support the plan?
Deployment of Continuous
ImprovementDistrict & Cabinet School & Departments Classroom Student
Deployment Team Response (265 Individuals/49
Teams)
Deployment Team Response (265 Individuals/49
Teams)Action Research Deployment Team
Workshops
•Elementary: – 129 individuals / 24 teams
•-Middle School: – 42 individuals / 7 teams
•-High School: – 42 individuals / 4 teams
•-Support Services: – 52 individuals / 14 teams
Category 3Student & Stakeholder Focus
• Defines the aim of the district, school or classroom– How do we determine stakeholder
requirements?– How do we measure student and
stakeholder satisfaction?»How do we build positive
relationships with students and stakeholders?
Monitoring Monitoring Progress…Progress…
–What are our stakeholders telling us?
Do You Enjoy Reading To Learn?
Question #1• To provide the highest
quality education to all CRCSD students, what challenges will the district have to address as it plans for the future?
Administrator Administrator FeedbackFeedback
• I support the District’s continuous improvement efforts… – YES (99%)– NEED CLARIFICATION
(1%)
– NO (0%)
• The pace of our continuous improvement effort is…
– Just Right (94%)– Too Fast (5%)– Too Slow (1%)
Staff FeedbackStaff Feedback
District Focus:
StronglyAgree
Agree Disagree Strongly Disagree
Regarding District direction… I believe the District is
heading in the right direction.
41% 57% 2% 0%
Regarding District direction… I believe the District has
identified the right vision, mission, goals, core values and guiding behavior which I support.
43% 55% 2% 0%
98%98%
98%98%
Category 4
Information & Analysis
• Provides the foundation for aligned decision making in all areas of the system– How do we select and manage
information?– How do we select and use
comparative data?– How do we evaluate and improve information
systems?
Data Center Examples
25
50 75
1000
All As
What percent of our students have As? What is our plan to increase the number?
25
50
75
1000
Attendance
What percent of our students have perfect attendance? What is our plan to increase the number?
25
50
75
1000
Enjoy Class
What percent of our students enjoy this class? What is our plan to increase the number?
Classroom Dashboard
Category 5
Human Resource Focus• Examines how the district, school
or classroom enables workers to develop and utilize their full potential– How do we ensure collaboration and
teamwork?– How are workers trained,
educated and evaluated?– How do we measure and
improve employee moral and well-being?
Drilling Down: Action PlanDescription of Activity Research & Rationale Results Funding TimelinePersons Impacted
Category 6
Process Management
• Addresses how educational products and services are designed, implemented and improved– How do we design instructional
and support processes?– How do we continually
improve important processes
using Plan, Do, Study, Act?
Category 7
Performance Results
• Examines the district, school or classroom performance in key areas– What is the level of baseline
performance?– What is our performance over
time?– How do our results compare to
similar districts, departments,
schools or classrooms
Monitoring Monitoring Progress…Progress…
–Keeping track of ourselves (District balanced scorecard)
Grade 4 Reading - ITBS
White 77.1%
Black 47.2%
Asian 68%
Hispanic 66.7%
0102030405060708090
100
Grade 4 Reading - ITBS(October 2004)
WhiteBlackAsianHispanic
Grade 11 Reading - ITBS
White80.4%
Black49.6%
Asian82.8%
Hispanic 73.1%
0102030405060708090
100
Grade 11 Reading - ITBS(October 2004)
WhiteBlackAsianHispanic
“Change or Die”- Fast Company
• Outsourcing• Off shoring• Uploading• Supply Chain
Which Category Could You Not Pay Attention To?• Leadership
• Strategic Planning• Student/Stakeholder
Focus• Information and Analysis• Human Resource Focus• Process Management• Performance Results
Helpful Resources• CRCSD- http://www.cr.k12.ia.us
• This Presentation-
• Baldrige In Education- http://www.baldrigeineducation.org/
• National Baldrige Quality Program- http://www.baldridge.nist.gov/
• The Iowa Quality Center-http://www.iowaqc.org/
• Dr. Dave Markward, Superintendent– [email protected]
• Dr. Christine Rauscher, Associate Superintendent for Learning and Leadership– [email protected]
• Mr. Jay Marino, Associate Superintendent for Organizational Effectiveness and Accountability– [email protected]
