WILL WE EMBRACE THE REVOLUTION?

IoT in the Food Supply Chain

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Connecting Paddock to Plate

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04 Introduction 06 What is the IoT? 07 Research findings 10 The Greatest Opportunities 12 Challenges to be met 17 The IoT in Pest & Hygiene Management20 Conclusion22 Appendix

TABLE OF

CONTENTS

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INTRODUCTION

WILL THE IOT ENABLE A REVOLUTION?

The increasing prevalence of the Internet of Things (IoT) within the industry is set to have a major impact on the food supply chain. However, are all those within the Australian food industry really embracing the technology, and all its virtues, as well as we should?

Use of the technology is predicted to contribute almost AU$14.6 trillion to the global economy by 2030, with AU$120 billion of that in Australia. IDC’s Worldwide Internet of Things Market Forecast Update, 2015-2019 predicts1:

The world is changing and, and as you can see from these stats, IoT is having an increasingly significant role to play.

In the coming years, the global requirement for food will be under substantial pressure. The population base is forecast to expand to 8.5 billion by 2030, significantly increasing the requirement for food. Mounting demand will place pressure on all within the food supply chain to increase production volumes, reduce wastage and shorten the timeframe for delivery. These pressures can, in some cases, result in standards

1 Seizing the Internet of Things Opportunity for Australia, IoT Alliance Australia - August 2016

However, the research undertaken by Rentokil Initial calls to question: is the Australian food industry embracing the technology to its fullest potential? The research identified a number of risks in our industry’s current approach that could delay the significant and transformational benefits on offer.

The purpose of this White Paper is to highlight the Australian food industry’s current perspective of IoT in the supply chain and shine a light on what could hold us back in embracing this revolution. We delve into the greatest opportunities and challenges to be met, and show how we are placed in comparison to some of the greatest food markets in the world.

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dropping and food security suffering.

Additionally, the globalisation of the food supply chain will continue to take place, making traceability difficult. This risk, in combination with the pressure on demand, will increase the danger to food security.

The rampant use of social media in our world means that the implications of something going wrong has never been as high as it is today or will be in the future. 20 years ago, when you had a cockroach in your manufacturing plant or an outbreak of E.Coli in a restaurant, it was a local issue. Today, it can escalate to a national, or sometimes international, issue within hours.

IoT has the potential to be a core part of the solution and offers the Australian food industry significant and transformational benefit: the smarter use of infrastructure and complete transparency that IoT provides can result in efficiency gains, improved food security and new, more sustainable business growth.

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WHAT IS THE IOT?

01 Device LayerAt the foundation is the device layer – which can include:

• Tags - such as RFID tags that communicate when within

range of a ‘reader’ device

• Sensors - devices for measuring something, such as

humidity or temperature

• Actuators - devices that can take an action, e.g. operate

a motorised valve or an electronic glasshouse ventilation

window

The other devices required in this layer are input/output

devices where data is collected and transmitted to the

communications layer. These devices could be tablets,

smartphones and kiosk systems that are hard-wired or

wireless connections.

02 Communications LayerOnce the data is collected at the device level, it uses a

communications system – again, using wired or wireless

systems – to transmit the data to a central environment where

is can be aggregated and analysed.

03 Aggregation & AnalysisThe large scale analysis can be presented in reports,

dashboards, or visualisations to better deal with or pre-

empt any issues. Such analysis can also result in automated

responses.

“The Internet of Things (sometimes Internet of Everything) is a network of physical objects or ‘things’ embedded with electronics, software, sensors, and connectivity to enable the network to achieve greater value and service by exchanging and/or collecting data. This may be entirely within a given business or may extend to ‘things’ installed on the premises of partners and customers (including consumers).”

Communications Layer

Aggregation and Analysis Layer

Device Layer

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RESEARCH

FINDINGSThe following reearch was commisioned by Rentokil Initial and undertaken by Quocirca. It is based on interviews with 400 respondents who have responsibility for the management of food safety and hygiene. One hundred interviews were each carried out in Australia, China, the UK and the US with an even spread across the components of the food supply chain: farms, logistics, warehousing, food processing and food retail companies.

The interviews took place during September and October 2016.

The research identified that the Australian food industry sees two primary areas of opportunity where new technologies can help manage food safety:

01 End-to-end tracking and traceability of goods

02 The ability to predict potential issues

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THE GREATEST

OPPORTUNITIES

The respondents indicated that the greatest area of opportunity for the IoT is its ability to enable end-to-end tracking and traceability of goods. The IoT has the potential to transform the ability to meet the increasing supply demands of the market while ensuring complete food security, with the benefit multiplied by a significant factor as each member of the supply chain shares their data.

Such a collaborative approach will achieve breakthrough business benefits.

For example, in the case of a sickness outbreak that’s been attributed to a particular foodstuff, the supply chain will be able to work together easily in order to provide rapid insights, including:

• Where the contamination first occurred

• Whether the cause originated during farming, storage, processing, distribution or retail

• Who (if anyone) might be liable

• What needs to be done to rectify the problem and prevent future outbreaks

For these kinds of benefits to be realised, two key things need to happen:

1. Commit to sharing data

All members of the supply chain need to commit to creating and managing data that can be aggregated in a single location. This is the obvious and core requirement to making end-to-end monitoring, management and reporting along the food supply chain possible.

2. Be able to access the data in a regulated and secure environment

Supply chain members need to be able to access the data in a place where high availability and good performance is guaranteed.

This is where the cloud comes in. Everyone will gain by allowing data from huge volumes of IoT devices to be managed by a highly objective, regulated and secure third party, be it government or industry body. No one provider is going to be able to ‘own’ the food supply chain or IoT.

01 End-to-end tracking and traceability of goods

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Please rank the following areas in order of priority when investing in new technologies to manage food safety.The UK (38.54% stated this as their primary concern) and Australia (34.38%) saw end-to-end tracking and traceability as a bigger issue than China (23.71%) and the US (23.16%), but in all cases, it was the highest primary concern.

Indeed, with so many companies having invested heavily in their own systems, cloud providers would need to be able to integrate into existing off the shelf systems (for example, SAP or Oracle) or bespoke systems through application interfaces. There should not be the requirement to discard existing systems or to start all over again.

In roundtable discussions, it emerged that some companies were already considering more real-time reporting. They stated that the collision between the IoT and the volumes of data that they expected to have to deal with meant that existing systems and methodologies were no longer viable. However, they also wanted to maintain a balance between showing everything and what was relevant for the situation.

This level of transparency has the potential for industry-wide improvement. It allows the use of anonymised data from a large data set to provide benchmarking, trend analysis and industry insights. Such information will allow government and industry to make improvements and provide insights for the benefit of all.

However, end-to-end tracking and traceability of goods is a opportunity not easily fulfilled. As you will see in the following ‘Challenges to be met’ section, there is already resistance to this level of reform. However, should the challenges indeed be met then there are substantial benefits to be realised by all within the industry and, most particularly, the end consumers.

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10

15

20

25

30

35

End-to-end trackingand traceability of

goods

The capability to usedata to more accuratelypredict when issues oropportunities may arise

Environmental control Inventory management Automated reportingfor compliance

purposes

Optimising logistics

Australia Global Average

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THE GREATEST

OPPORTUNITIES (CONTINUED)

The IoT in its full potential has the ability to change the future.

With billions of devices connected and systems available to analyse Big Data, the IoT can be used by the food supply chain to more accurately predict when issues or opportunities may arise.

The research supports that predictive modelling is one of the biggest opportunities for us to meet the increasing demands of the future. IT research agency, Gartner, sees such an impact of this technology that they have named it one of the Top 10 Strategic Technology Trends for 2017.

Imagine you would be forewarned of a rodent infestation during a materials delivery based on a combination of the data from your supplier, your pest control provider, next week’s weather forecast and your warehouse delivery schedule.

However, the proliferation of predictive modelling within the food industry will require:

1. Sharing of data

A consistent theme coming through the research. As previously discussed, the more members of the supply chain to grant access to their data, the greater the benefit: The Digital Twin will be clearer and more robust, allowing more accurate predictions and clearer decisions to be made.

Again, this is an area that is identified as a major challenge to overcome.

2. Cultural change

As with any major transformation, the industry and individual businesses will need to undergo a cultural change. It will require those who understand the real-world things to collaborate with data scientists and IT professionals. Already, this presents a challenge to the industry, where the research is indicating a lack of understanding and ownership taken of the IoT within those who are responsible for food safety and efficiency (see the following section).

02 The ability to predict potential issues

2 http://www.gartner.com/smarterwithgartner/gartners-top-10-technology-trends-2017/

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0

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Alerting onimmediate issues,such as force ofnature, ad-hoc

infestation

Knowing the exactlevels of allowed

contaminant withinthe foodstuff

Minimising theamount of pest

control chemicalsbeing used

Dealing with cyclicalproblems, such asswarms, floods, etc

Understand thequality of the

foodstuff based ondata

Optimising theplacement of new

traps, bait,treatments, etc

Predicting whenpest activity could

happen

Automation of thechecking of other

devices toincrementally

improve pest control

Producingautomated reports

Australia Global Average

Here, it is apparent that respondents are looking for help with major issues such as swarms, floods and ad-hoc pest infestations. Indeed, for the UK and Australia, dealing with ‘force of nature’ and ad-hoc infestations came highest, with the US and China stating that cyclical problems were the worst for them.

Farms focused on the force of nature and ad-hoc infestations, while retail and processing were more concerned with cyclical issues. Logistics was split between the two major concerns.

However, dealing with both large and small issues can add appreciable value to organisations and can help provide the data that can be used to predict and deal with these two major issues.

The deployment of connected technologies and IoT technology to ensure food safety from pest activity is best served in:

While we have seen that there are great opportunities presented to us by the IoT, there are significant and industry-wide challenges to be overcome.

01 The food industry’s understanding of the IoT

02 Concerns for security

03 Low ability & willingness to share data across the supply chain

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THE CHALLENGES

TO BE MET

The research highlighted that just over 1 in 4 Australian respondents had a deep understanding of the IoT. However, it is likely that the majority of organisations are, in fact, already heavily involved in the world of the IoT; they just may be calling it something different.

For example, food processors will have systems along their production lines that are monitoring areas such as the temperature of food as it is being processed or looking for contamination in foodstuffs. While this may be better known as production line automation, it is in fact an example of IoT. Similarly, logistics companies will have climate controlled vehicles, and may be using GPS systems to monitor and track their vehicle fleets. These uses may not be perceived as the IoT.

The research supports that IT-driven IoT and business-driven IoT are being considered as separate things.

This highlights two areas of concern:

1. We are not realising the benefit of aggregating the IoT data

As many of the automation systems mentioned above have been developed in isolation of each other, using analogue sensors or contradictory data formats, makes the ability to aggregate and analyse data in a central system difficult or even impossible.

2. IoT is not being owned by those responsible for food safety & efficiency

In round-table discussions with Rentokil Initial customers, it was apparent that the level of knowledge around the IoT for line-of-business workers is not as deep as those within IT or engineering roles. One respondent – a quality manager in a food processing company – stated that they had not heard of the term before. Another respondent indicated that in their business, IT was driving the conversation on how

01 The food industry’s understanding of the IoT

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How would you describe your working knowledge of the IoT?Overall in Australia, 27% stated that they had a deep understanding, while 33% said they have no real knowledge or only a basic knowledge. The deepest levels of IoT awareness were in the UK, with 25% stating they had already carried out an IoT project.

At the ‘no real knowledge’ level, respondents within farming and logistics/warehousing had the greatest representation.

What quantity of IoT devices do you intend to deploy in the coming 24 months?50% of the Australian respondents indicated that they would be implementing “Very few” IoT devices in the next 2 years, with an additional 15% saying they don’t know. Those in China were most likely to be deploying hundreds or more with 19%, compared to Australia’s 11%.

to use IoT in quality control.

However, if those who had a vested interest in increasing food security and supply chain efficiency – such as Quality Assurance Managers or Production Managers - were owning IoT initiatives, the industry as a whole would more quickly realise the transformational benefits on offer.

This is the stark challenge for food industry: there is a need for greater education and ownership of the IoT, outside the IT and engineering departments.

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5

10

15

20

25

30

35

40

45

No real knowledge Basic knowledge Reasonable knowledge Deep theoreticalknowledge (i.e. have

studied the area)

Deep practicalknowledge (i.e. carrying

out an IoT project)

Australia Global Average

0

10

20

30

40

50

60

Don't know Very few In the tens of devices In the hundreds ofdevices

In the thousands ofdevices

In the tens of thousandsof devices

More than that

Australia Global Average

3 IoT Alliance Australia, http://www.iot.org.au/resources/

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THE CHALLENGES

TO BE MET (CONTINUED)

As the IoT embeds in more and more devices in both the business and consumer worlds, it is natural that there are increased concerns over data security and individual privacy. For all research respondents globally, these were significant barriers with 35% of Australian respondents citing them as their primary concerns.

In the development of their Internet of Things Security Guideline3, the IoT Alliance Australia noted:

“Traditional IT systems implement security based on 25-year-old security control standards which hardly address the current cyber security demands and are quite unsuitable for use as the basis of security and trust in the IoT.”

“The evolution of the IoT requires an approach to

security and privacy which is agile and supports unforeseen changes, across a wide range of quite different technologies and applications.”

However, this should been seen as a natural part of any IoT deployment no different to any cloud-based system deployment and not as a reason for abandonment. Implementing an IoT ecosystem that mitigates security risks and protects user privacy is vital to realising the benefits of digital transformation for both individual businesses and the food industry.

The Australian Government and industry bodies like IoT Alliance Australia are accurately aware of the risks to business and consumers with the prevalence of the IoT. There are valuable resources available to businesses to assist in mitigating these risks. See the Resources section for more detail.

02 Concerns for Security

Which of the following issues are of most concern for your organisation?

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5

10

15

20

25

Cost of implementingan IoT network

Our networks willbecome overwhelmedby the data volumes

generated

There is a lack ofstandards for IoT

deployments

We are concerned thatauditing bodies will

drive continuouschanges in how

reporting is required

Data privacy may beimpacted

Attacks on IoTinfrastructure makingbusiness processes

vulnerable

We will be unable tousefully analyse all the

data generated

Australia Global Average

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As already explored, the research highlighted that end-to-end tracking and traceability of goods would be of substantial benefit to the respondents, but few currently have the capability to do this.

Providing such a tool requires the aggregation, analysis and reporting of data from each member of the food supply chain. Additionally, when correlated with responses to other questions within the survey, there is little willingness to provide data to both up and down the supply chain.

This concept of supplying unedited data (warts and all) to suppliers and customers naturally has people shifting uncomfortably in their seats. It offers complete transparency of each member’s success or shortfall against their KPIs to those within the supply chain, and potentially to consumers as well. There would be no place to hide.

Coupled with the technical challenge of aggregating multiple sources of data, often in disparate formats, it could appear to make this barrier insurmountable. The easiest option would be to look after our own patch and control what is in our power to control.

This is a challenge that requires the entire industry to agree on reform -- or organisations powerful enough, like the retailers or regulatory bodies, to use their power to impose change on the industry.

03 Low ability & willingness to share data across the supply chain

In the context of managing food safety in your environment how important are the following pieces of information?

(Score out of 5, where 5 is “very important”)

3.55

3.6

3.65

3.7

3.75

3.8

3.85

3.9

3.95

4

Having enough datato rapidly and

effectively deal withan

infestation/hygieneincident

Having sufficientdata available toensure that food

quality is notjeopardised

Knowing whatstandards have

been adhered to inensuring food

hygiene

Having sufficientdata on the type ofcontamination that

has occurred

Understanding theimpact of any

incident

Notification when ahygiene or

infestation incidentis occurring

Knowing whetherany foodstuffs have

been out ofenvironmental limits

at any time

Having informationavailable in case ofa breach in security

Notification when apossible

pest/rodentinfestation and/orhygiene incident

could occur

Data evidence ofwhat steps have

been taken tocounter any

contamination

Australia Global Average

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4 ftp://ftp.fao.org/docrep/fao/005/y4358E/y4358E00.pdf5 https://grdc.com.au/Media-Centre/GRDC-E-Newsletters/Paddock-Practices/Monitor-stored-grain-this-winter-to-maintain-quality6 http://motherboard.vice.com/read/how-to-stop-a-plague-of-locusts

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THE IOT IN

PEST & HYGIENE MANAGEMENT

can help in the identification of pests before they become a major issue.

The guide also demonstrates how this can then trigger direct and targeted actions to deal with the pests. For example, it recommends different approaches may be used to counter the pest; from ultrasonic deterrence through fumigation and to the optimal placement of traps and pesticide to avoid infestation.

Sensors can also help deal with problems related to natural phenomena. For example, they can pick up when a plague of locusts6 is occurring some time before they reach an area. Similarly, outbreaks of different pests, such as flying ants and crane flies can also be predicted using historical data alongside predicted weather patterns to help avoid such mass emergence of insects causing contamination of crops and stores of foodstuffs.

Traditionally, the pest control and hygiene industries have been reliant on human observation of both service providers and customer staff to manage and prevent risks to food security, often after the occurrence of pests or hygiene-related problems. Rentokil Initial sees a future where the IoT becomes a core part of the way we work, enabling real-time monitoring and predictive modelling of food security risks.

The IoT is already having an impact on the pest control and hygiene industries. Here we discuss some of the current uses and where the potential of IoT will take us.

On the farm

Pests in stored products can have multi-million dollar consequences. Andrew Holland, a Cambridge, UK- based electronics engineer has created small autonomous IoT devices that can be mixed with grain in silos to monitor various environmental and other variables from within the stored mass itself to provide accurate and useful information to farmers and storage companies4.

Such systems can also monitor for even the smallest amount of pest presence. The Grain Research and Development Corporation (GRDC) of Australia issued a guide on how grain stores should be monitored and managed5 and how IoT

7 http://www.rentokil.com/our-expertise/innovation-and-services/connected-pest-control/#.WGuBeRuLSHs8 https://www.ars.usda.gov/research/publications/publication/?seqNo115=3301419 http://www.abc.net.au/news/2016-01-28/new-wearable-device-measures-sweat-to-track-your-health/7118234

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In logistics and warehousing

Warehousing and the movement of goods offer their own challenges for pest management in particular. Large, un-manned areas and transporting goods through uncontrolled locations offer the optimum environment for pests to ingress and thrive.

The IoT can simulate human interference or repel pests from particular areas using ultrasonic systems, flashing lights or randomly moving robots triggered by IoT sensors.

In particular, the IoT enables monitoring tools to be deployed and provide far greater and wide-spread coverage than human observation alone. Connected monitoring units can detect volumes, movement direction, size and even species of pests, enabling more effective control methods and predictive analysis to be used.

Pest traps can be intelligent in themselves, showing when bait or poisons need topping up and when a pest has been captured in a live trap or has died7.

In the future, it’s also possible we’ll see bait that could contain IoT ‘dust’ manufactured using nano- devices. In effect the ‘dust’ is a small passive tracking device that the pest will devour with the bait, allowing it to be tracked to its nest. Where the bait is toxic, the dust tracking can be used to identify where the pest has died and to clean the remains up before it becomes the source of a new infestation in the form of maggots and then flies.

In food processing

On the processing line, additional issues to those already discussed up the supply chain come to the fore. As well as tracking the health of the foodstuffs themselves, the health and hygiene of workers can become a major issue. Employees may well be handling raw foodstuffs before, during and after processing. It, therefore, becomes important to be able to identify and deal with any possible hygiene issues that could be spread by humans before they do indeed become an issue.

Increasingly, the health of employees can be monitored in real time. Rather than wait for an employee to exhibit signs of sickness, temperature monitoring matched with facial recognition and other biometric identification can pick up factors such as a high temperature in a specific individual.

Taking this further, IoT wearables and home-based healthcare systems can be used to help employees monitor their own health and share verified data with the company directly. This proactively avoids the possibility of spreading viruses and bacteria by preventing workers from reporting for work when contagious8.

Within the processing plant itself, hyperspectral scanning can pick up where bacteria and viruses are already present, triggering the use of ultraviolet lamps and wands to treat any surfaces and to help prevent airborne cross contamination9.

Any foodstuffs that are contaminated – either through handling on site or through any contamination that has occurred in upstream processes – can be identified more easily and either suitably treated or removed from the processing process before they cause greater problems.

10 http://www.rentokil-initial.com/media/news-releases/news-2015/initial-launches-hy-giene-connect-27-2-15.aspx

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In Retail

In retail, the same approaches to employee health and the prevention of cross-contamination between people and foodstuffs apply as for food processing. However, different approaches may be needed when dealing with any contamination that could be introduced via customers. Systems that can scan for hygiene issues at the point of sale or point of handling – particularly for fresh produce that the customer packs themselves – can flag issues to be dealt with before they spread from one customer to another.

Those handling raw foodstuffs, such as employees on the delicatessen counter, can be monitored to help manage compliance with hygiene standards. For example, logging systems can capture different boards and utensils that are being used for serving raw and cooked meats. The employee’s use of toilet and cleaning facilities can be monitored using wearables that log where the employee is and what they have done – for example, whether they are washing their hands on a regular basis or in-between handling different foodstuffs and so on10.

Pest control in the retail sector requires an expert approach covering customer facing areas to be managed more discreetly than incoming goods and storage areas. Whereas behind-the-scenes areas such as goods storage can have traps placed to capture pests, this is not as acceptable within public areas.

Customers do not want to see prevention measures such as rat traps with warnings of poison dangers highlighted on them. Here, alternatives, such as IoT enabled monitors and sensors that are not apparent to customers will provide better alternatives.

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CONCLUSION

The question posed at the beginning of this paper was: are we, the Australian food industry, ready to embrace the IoT revolution?

While we see great benefit in the prevalent use of the technology, there are significant industry-wide barriers to be broken.

This research shows that the food supply chain is currently still generally dependent on manual systems when dealing with food security. As such, those tasked with the overall food safety strategies within their organisations can only look to deal with problems based on their existing knowledge.

However, it is rapidly becoming apparent that these same people must be prepared to continuously challenge the way their organisations carry out processes to meet emerging demands. Different ways of working will require new, different tools and skills to deal with increasing amounts of data, covering all aspects of the food supply chain. Siloed systems creating datasets that cannot be shared both across the organisation and the whole of the value chain will not help organisations compete in their markets.

To help bring this about, greater collaboration is required. Across organisations, collaborative teams will be needed to identify how processes can be optimised. Data needs be evaluated from differing points of view to create additional business value. They’ll also need to ensure that any new initiatives are inclusive and aimed at supporting the end goal of a highly efficient and safe food chain.

Outside the business, collaborative teams need to be built up with others in the food supply chain and with third parties as domain experts in specific areas, such as technology and data management.

The walls need to be broken down. New ideas need to be embraced, no matter where they come from. Innovations in one area can lead to ideas on how to change other areas. Ensuring that ideas are effectively shared along the whole value chain helps spark continuous innovation to the benefit of all concerned.

Risk will not go away. Although IoT technology can be used to reduce existing risks, it will also introduce new types of risk. Data security and privacy will require particular vigilance. However, the opening up of the right data to the right person within the total farm-to-fork chain adds massive value to the whole process.

Governance, risk and compliance become less arduous as tasks. Information the customer needs or wants is easier to provide. Sources of food safety issues can be more easily identified and dealt with. The whole chain becomes more sustainable and more responsive to market needs.

All of this is made possible through the adoption of a suitable IoT platform. However, lack of awareness, understanding and lack of available skills and partners will hold such implementations back.

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Quocirca, as one of Europe’s preeminent IT research firms, sees a distinct change happening in how the IoT is being brought into an organisation. Development and sales of IoT equipment started off as an area for incumbent technology companies to pursue. The messaging and sales effort was focused on the IT department and how the IoT could make life easier for them. Now, Quocirca sees higher involvement by the lines-of-business: here, the focus is on selling directly to those with the operational problem. Instead of buying a technical solution, these suppliers, often already dealing with the customer, are selling a system that has distinct and defined business value, along with reduced business costs and risk. As such, those responsible for the day-to-day management of direct aspects of the business’s processes can now find themselves becoming far more involved in the IoT, but generally at a solution, rather than a technical level.

For those tasked with dealing with food security, it makes sense to build up a better understanding of the basics of the IoT and the cloud. They should discuss with colleagues in other areas of the business, across the complete food supply chain, and with suppliers how such technologies could help them in their work. By pulling different IoT and cloud initiatives together, there will be less chance for new silos of information to be created.

Instead, the presence of a cohesive and effective IoT platform enables risk to be better managed, while enabling an organisation’s brand to be enhanced. Alongside this, additional business

value will be provided through an organisation’s increased ability to meet demands in its markets as well as its capacity to provide greater transparency in its workings to customers.

Like in other business sectors, it is apparent that the food supply chain is on the edge of a new dawn of advanced automation and control. There is much at stake – both for the companies and consumers involved. Population growth means that more will have to be produced from the same or less farming land, while less will have to be wasted between the farm and consumer. Doing this without overspending through attempting to do too much too soon will be a fine line to tread.

The IoT and cloud are solid building blocks for such investment strategy that minimises waste and contamination. A move to the IoT will provide the foundation for the future: one supporting a more sustainable future while providing greater capabilities to manage compliance and overall food supply chain transparency.

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APPENDIX

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RESOURCESRentokil Innovation Centre: http://www.rentokil.com/our-expertise/innovation-and-services/

Initial – HygieneConnect Hand washing Compliance: http://www.initial.com/hygieneconnect/

Accenture Strategy - The Growth Game-Changer: How the Industrial Internet of Things can drive progress and prosperity: https://www.accenture.com/au-en/insight-industrial-internet-things-growth-game-changer

Gartner – Top 10 Technology Trends 2017: http://www.gartner.com/smarterwithgartner/gartners-top-10-technology-trends-2017/

Gartner - Hype Cycle for the Internet of Things: http://www.gartner.com/smarterwithgartner/7-technologies-underpin-the-hype-cycle-for-the-internet-of-things-2016/

IoT Alliance Australia Reports, Submissions and Guidelines: http://www.iot.org.au/resources/

IoT Alliance Australia - Internet of Things Security Guideline: http://www.iot.org.au/s/IoTAA-Security-Guideline-V10-8242.pdf

Office of Australian Information Commissioner - Consultation Draft, Guide to Big Data and the Australian Privacy Principles : https://www.oaic.gov.au/engage-with-us/consultations/guide-to-big-data-and-the-australian-privacy-principles/consultation-draft-guide-to-big-data-and-the-australian-privacy-principles

Vodafone - IoT Barometer 2016: https://static1.squarespace.com/static/573853ed1d07c093e27aefd2/t/5822a992579fb3c9af3cf377/1478666651104/Vodafone+IoT+Barometer+2016.pdf

World Economic Forum – Shaping the Future of Global Food Systems: A Scenarios Analysis: http://www3.weforum.org/docs/IP/2016/NVA/WEF_FSA_FutureofGlobalFoodSystems.pdf

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ALL RESEARCH

RESULTS

How would you describe your working knowledge of the Internet of Things (IoT)?

What are your views regarding the potential impact of connected technologies and IoT to deal with issues in food safety and in what timeframes?

What quantity of IoT devices do you expect to deploy in the coming 24 months?

To manage potential risk factors in food safety where do you see IoT devices having the biggest impact?

Which of the following issues about connected technologies are of most concern for your organisation?

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In your current situation how many public cloud based solutions do you utilise to manage food related processes?

The deployment of connected technologies and IoT technology to insure food safety from pest activity is best served in:

The deployment of IoT technology to enhance food safety and ensuring quality is best served in:

How do you currently manage risk around pest related issues in the food processing chain?

How do you currently manage the risks associated with hygiene in the food processing chain?

In the context of managing food safety in your environment how important are the following pieces of information?

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Please rank the following areas in order of priority when investing in new technologies to manage food safety.

How would you prefer to receive information/reports on IoT data?

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ABOUT RENTOKIL INITIAL

ABOUT QUOCIRCA

Rentokil Initial is one of the largest business services companies in the world, operating in over 70 countries,

covering more than 90% of the world’s GDP. The company offers Pest Control, Hygiene, Indoor Plant Hire and

PremiumScenting services through teams of local experts in a company owned network of businesses with more

than 32,000 colleagues.

In the Pacific, we have over 1,700 colleagues across Australia, New Zealand and Fiji.

At Rentokil Initial, we understand the challenges your business faces when assessing and controlling risk

throughout global supply chains. That’s why we pioneer new technologies and deliver innovative solutions which

help you mitigate risk and ensure food safety – no matter how complex or diverse your requirements may be.

With over 90 years’ expertise in pest control and hygiene solutions, Rentokil Initial is trusted by customers to

advance their food safety standards with pest control, hygiene, brand standards and customer experience

assessments.

For more information, please visit www.rentokil.com.au/connecting-paddock-to-plate/

Quocirca is a research and analysis company with a primary focus on the European market. Quocirca produces

free to market content aimed at IT decision makers and those that influence them in business of all sizes and

public sector organisations. Much of the content Quocirca produces is based on its own primary research.

For this primary research, Quocirca has native language telephone interviewing capabilities across Europe and is

also able to cover North America and the Asia Pacific region. Research is conducted one-to-one with individuals in

target job roles to ensure the right questions are being asked of the right people. Comparative results are reported

by geography, industry, size of business, job role and other parameters as required.

The research is sponsored by a broad spectrum of IT vendors, service providers and channel organisations.

However, all Quocirca content is written from an independent standpoint and addresses the issues with regard to

the use of IT within the context of an organisation, rather than specific products.

Therefore, Quocirca’s advice is free from vendor bias and is based purely on the insight gained through research,

combined with the broad knowledge and analytical capabilities of Quocirca’s analysts who focus on the ‘big

picture’. Quocirca is widely regarded as one of the most influential analyst companies in Europe. Through its close

relationships with the media, Quocirca articles and reports reach millions of influencers and decision makers.

Quocirca reports are made available through a selection of Quocirca’s media partners.

For more information on Quocirca, visit www.quocirca.com

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