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5.6.1056.0/TIT/1.01.7/1016.00/K6345 Page 1 of 6 Royalc/ T194245N

New DocumentationWe have recently re-designed ourdocumentation and hope you like the newlayout and information provided.

Go to http://feedback.thomascook.com/ to giveyour feedback, as we'd love to know what youthink.

You're on your way...

Reference : T194245NLead Name : Miss TestDate of Travel : 27th May 2012Duration: 7 nightsIssue Date : 26th March 2012Issue Number : 1

Invoice and E-Ticket Document

Next stop... TunisiaDear Miss Test

Thanks for booking your holiday with Thomas Cook.You've made a great choice and we'll do everything we can to make sure you have a fantasticholiday.

When you arrive we'll take good care of you and will always be on hand if you need anything atall, after all, it's your holiday and you deserve to have a great time.

Please take a few minutes to read through this document and its content, which you must takewith you when you travel, and check all your details. This includes your E-Ticket which you willneed to present at check-in. If you do have any queries please contact Holiday Discount Ctr.Contact details are shown in the 'It all adds up' section within this document.

Have a great holiday to Tunisia.

Things you will find in this document - Details of your flight and accommodation - Holiday costings and Contact Details - Important Information - Our Terms & Conditions - All you need to know - E-Ticket

Here's your summary...Full details can be found on the next pages

Going Away

Sunday 27th May 2012Departs: Sunday 27th May 2012 at 18:20From: Gatwick, Terminal S To: DjerbaArrives: Sunday 27th May 2012 at 21:25Flight No: BJ8403

Where you'restaying

Sunday 27th May 2012Accommodation Name: SENTIDO Djerba BeachResort: Djerba, TunisiaDuration: 7 nights on All-Inclusive

ReturningHome

Sunday 3rd June 2012 Departs: Sunday 3rd June 2012 at 14:10From: Djerba To: GatwickArrives: Sunday 3rd June 2012 at 17:30Flight No: BJ8402

Who's Going

Miss C Test (Adult); Mr L Test (Adult)

What'sIncluded

In-Flight Meals: Not availableLuggage: 20Kgs

Choose Your Seat: Not includedIn-Resort Service: Included

Transfers: Included

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Off to a flying start ...Your E-TicketYour ticket to fly ...This part of your document is your E-Ticket. You must present a printed copy of this document at check-in along with your passport. Electronicversions on phones and other devices are not currently accepted. Please retain this page for your return flight.

Who's Going Age PassengerType

*HoldLuggage

ChooseYour Seat

In-FlightMeal

Miss C Test Adult 20Kgs N N

Mr L Test Adult 20Kgs N N

*For lifting purposes, individual items of luggage should not exceed the limit set out by the carrier youare travelling with.Hand Allowance: you are permitted to carry onboard a maximum of 5kg of hand luggage per person (excludinginfants), which cannot exceed a specific size/dimension. Check with your airline for specific size/dimensions.Maximum one item per customer which includes ladies handbags and laptops. Sharp items must be placed inyour hold luggage. Charges apply for sporting equipment.Contact your airline or check the latest Department For Transport advice athttp://www.dft.gov.uk/transportforyou/airtravel/airportsecurity/

Going Away - Flight: BJ8403 Nouvelair A320Departs: Sunday 27th May 2012 Gatwick Terminal S 18:20Arrives: Sunday 27th May 2012 Djerba 21:25

Check-in Information: Check-in opens 3 hours prior to the departuretime shown above. We recommend that you arrive at least 2 hoursbefore and advise all passengers to check-in at least 90 minutes prior tothe scheduled flight departure time. Please note check-in closes 60minutes prior to departure.

Flight Information: Pre-bookable Catering Is Not Available On This Outbound Flight

Returning Home - Flight: BJ8402 Nouvelair A320Departs: Sunday 3rd June 2012 Djerba 14:10Arrives: Sunday 3rd June 2012 Gatwick 17:30

Check-in Information: Check-in opens 2 hours prior to the departuretime shown above. We recommend that you arrive at least 2 hoursbefore and advise all passengers to check-in at least 90 minutes prior tothe scheduled flight departure time. Please note check-in closes 60minutes prior to departure.

Flight Information: Pre-bookable Catering Is Not Available On This Inbound Flight

Notes:Timings are shown in local time. Timings are subject to change. If a change is made to your flighttime that amounts to more than 3 hours difference we will inform you as soon as possible. Flightschedules are often subject to frequent small changes - if changes occur that amount to adifference of less than 3 hours, we will issue you with details of any new timings approximately 12weeks before departure.We will endeavour to inform you of changes to your flight number, airline or airport terminal (whereapplicable) as soon as possible.

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Here's where you'll stay ...Accommodation: SENTIDO Djerba BeachResort: Djerba, TunisiaBoard: All-InclusiveRoom Type: Hotel, Twin for 2, Bath and Shower, WC, Balcony/Terrace, Charge/Reduction (PoolView Or Side View)Miss C Test (Adult); Mr L Test (Adult)Commences: Sunday 27th May 2012 for 7 nightsInformationThe last night in your accommodation is Saturday 2nd June 2012, rooms are normally vacated at12 noon or earlier the next day.Visit http://www.brochure-store.co.uk/enjoy/TG/N10H15 to view where you're staying in our latestholiday brochures**Only our latest brochures are displayed - these may have superseded a brochure valid at the time you booked. Please checkvalidity dates before relying on information for your forthcoming holiday.

It all adds up to a great holiday ...Your Tunisia holidayHere's how the cost breaks down...

Flight and Accommodation: Hotel, Twin for 2, Bath and Shower, WC, Balcony/Terrace, Charge/Reduction (Pool View Or Side View)2 x adults @ £ 499.00 £ 998.002 x Charge/Reduction @ £ 28.00 £ 56.00

Other Costs:1 x Discount amount @ £ -38.00 £ -38.00

Additional Items:2 x Atol Protection Contribution £2.50 Included In Price - Miss C Test, Mr L Test 1 x High Floor Rooms 1 x Pool View

TOTAL COST £ 1,016.00

If you have any queries with regard to this document please contact Holiday Discount Ctr on 01642 360036 or at the following address: Po Box994, Billingham, TS19 1RQ,

5.6.1056.0/TIT/1.01.7/K6345 Page 4 of 6 T194245N

ImportantInformation...Your Requests1 x High Floor Rooms 1 x Pool View We will pass your special requests on to the supplierbut they cannot be guaranteed.

Health PrecautionsYou should take health advice about your specificneeds, or any required or recommendedvaccinations, as early as possible. Sources ofinformation include the following websites;www.fco.gov.uk, www.hpa.org.uk andwww.nathnac.org. You are also advised to contactyour General Practitioner or a specialist clinic.If you are visiting a European Union (EU) country youshould obtain a European Health Insurance Card(EHIC) and take it with you when you travel. TheEHIC can be obtained free of charge from main PostOffices and from www.dh.gov.uk/travellers. Pleasenote, the EHIC is in addition to Travel Insurance, notinstead of it.

Foreign Office AdviceThe Foreign and Commonwealth Office (FCO) TravelAdvice Unit may have issued information about yourholiday destination. You are advised to check thisinformation by calling 0845 850 2829 or visithttp://www.fco.gov.uk/, or e-mailtraveladvicepublicenquiries@fco.gov.uk

Passport & Visa Information:It is the responsibility of passengers to ensure, for thetravel to be undertaken, they have valid, acceptablepassports, any required visa, any otherdocumentation and, where asked for, have submittedadvanced passenger information in advance of travelto the tour operator/airline as appropriate. For our latest guide to Passport & Visa requirementsfor British Citizens, click here. To contact the UK Passport Agency for information,telephone 0300 222 0000 or visit www.ukpa.gov.uk.For latest entry requirements, general travel adviceor contact details for foreign embassies in the UK,contact the FCO Travel Advice unit on 0845 8502829 or visit www.fco.gov.uk.

Your responsibility:Passengers without the correct documentation, orwho have included incorrect information with any visaapplication or advanced passenger informationsubmitted, may be refused carriage. Airlines and/orBorder Control Authorities have absolute discretionover refusals of carriage, departure from, or entry intoany country. We will hold the passenger(s) entirelyresponsible in the event they are not approved fortravel or where entry to a country is refused due toany failure to satisfy the requirements of the Airline orBorder Control Authority. Where entry is refused,fines or other financial penalty will be imposed on orby the airline and the passenger(s) concerned will berequired to immediately return to their country ofdeparture. Any passenger who travels without therequired passport/visa/other documentation is solelyresponsible for and must immediately pay all fines,surcharges, other financial penalty, costs (includingthe cost of their immediate return flight) and anyother sums of any description which are incurred orimposed by the airline or incurred by ourselves. Thiswill be the case regardless of whether the lack ofcorrect documentation is spotted at the departureairport. We can accept no liability in this situation andno compensation, expenses, refund or other sum willbe paid.

Disabled travellers and passengers with reducedmobilityBy now, you will have made appropriate enquiriesabout the suitability of your overseas holidayarrangements. If you require any further information

or help/assistance at the airport / on your flight andhaven't yet contacted your travel agent do so as soonas possible. Please ask your travel agent to contactus. We cannot be held responsible if you have failedto tell us about special needs/requirements that willaffect your holiday experience.

InsuranceIt is a condition of booking with us that you and yourparty have suitable travel insurance for your holiday.

Terms andConditionsYour BookingThis invoice confirms that we have accepted yourbooking, i.e. we have reserved for you and yourparty, the accommodation and/or travelarrangements set out overleaf from our allocation ofaccommodation and transport arrangements, subjectto any updates or amendments notified to you. If anyof the details shown on this Invoice are either notcorrect, or are not in accordance with yourreservation, then you must advise your travel agent,or Thomas Cook if you have made the bookingdirectly with us, within 14 days of receipt, orimmediately in the case of a late booking.

The Holiday ContractYou have entered into a binding contract with us. Ourmutual obligations under the Holiday Contract are setout in our standard Booking Conditions (together withany applicable supplementary conditions for e.g. lateholiday bookings). Our Booking Conditions can eitherbe found: (i) in the brochure valid at the time youbooked or on the website you booked through: (ii) byvisiting our brochure store website using the followinglink:www.brochure-store.co.uk/tc/Thomas-Cook/TGS12/20120326/T194245N; (iii) by phoning 01274 470579, aprinted copy can be sent to you upon your request.Our 'All You Need to Know' holiday information, alsoapplies to your Holiday Contract. This providesessential information about your holiday, includingyour accommodation, travel arrangements, resort,health, safety, travel advice and entry requirements.This information can be found in our brochures andwebsites. If you are flying with Thomas Cook Airlinesand have purchased additional services connectedwith your flight (such as 'Choose Your Seat', extra legroom seats, or carriage of sports equipment), pleaserefer to the Flight Services Terms & Conditions onwww.thomascookairlines.co.uk.

Complaints Whilst on HolidayNaturally, we want all of our customers to haveenjoyable and successful holidays. Should you bedissatisfied for any reason, it is a condition of bookingthat you bring any complaint to the attention of ourRepresentative at the first possible opportunity. Wewill only consider complaints that have beenregistered in resort and followed up within 28 days ofyour return from holiday. Our representatives aretrained and authorised to sort out problems on thespot wherever possible, and will do their best torectify any justified complaint there and then as soonas they become aware.

Company InformationThomas Cook is a trading name of Thomas CookTour Operations LimitedRegistered Office: The Thomas Cook Business Park,Coningsby Road, Peterborough PE3 8SBRegistered in England number.3772199

Correspondence AddressThe address to send your completed form andcovering letter to is:Customer Relations Department,Thomas Cook,2/4 Godwin Street,Bradford, West Yorkshire,BD1 2ST

Calls to 0844 numbers are charged at 6p per minuteand calls to 0871 numbers are charged at 11p perminute. (Costs are from BT landlines, charges fromother networks and mobiles may vary).

This document contains important information, whichyou should read carefully. The content is to the bestof our knowledge accurate at the time of printing.There may be occasions when details change andupdates are made for which we accept noresponsibility.

Visit www.thomascookbrochures.com for the fullrange of brochures that you can view on-line ordownload to help plan your next holiday.

All You Needto KnowBefore you go:

We're passionate about the places we visit and wantto protect and preserve them for future generations toenjoy. We're sure it's a passion you share so forideas of what you can do, go to http://bit.ly/yUcRWC

Currency & Money: We recommend the purchase oftravellers cheques for the bulk of your holiday money,with a small amount of local currency for initial sundryitems. Major credit cards are also widely accepted inall our holiday destinations. In some cases localcurrencies may have to be purchased after arrival orthere may be restrictions on the amount you arepermitted to buy in advance. We suggest you contactyour Travel Agent for details.

Weather & Natural Disasters: Some holidaydestinations may be affected by weather patternssuch as tropical storms, monsoons, hurricanes,cyclones, typhoons, flooding and also seismic activitycausing earthquakes and tidal waves. An exampleis the ‘hurricane ‘season, which affects the Atlantic,Caribbean Sea and Gulf of Mexico and is generallyconsidered to be between June and November. Thisis just one example and different weather patternsoccur at different times of the year; their impact ondestinations can and does vary. Weather advicecan frequently change, we recommend you check thelatest FCO Travel Advice for your destination. Visitwww.fco.gov.uk/travel for information. When a stormor natural disaster occurs, travel and accommodationarrangements may be significantly disrupted. It isextremely difficult to predict with accuracy the actualpath, duration or effect severe weather patterns andseismic activity may have and the effects of actual orthreatened bad weather and natural disasters arebeyond our control (please refer to our bookingconditions, section "Circumstances Beyond OurControl" for details of our responsibility to you inthese circumstances). If a storm or natural disasteris forecast to affect one of our destinations, we workwith local and international authorities, our Healthand Safety / resort teams and local agents to try tominimise disruption and keep you well informed. Itmay be that an evacuation of your resort, or a delayor cancellation of your flight to or from the resort maybe necessary. In the event of changes to yourholiday due to actual or threatened bad weather, weare not able to offer any compensation.

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Mosquitoes: can be a real nuisance, especially atnight. Biting insects (including mosquitoes) arecommon in many countries, and they can spreaddisease. Insect repellents, especially thosecontaining DEET, can be useful in helping to preventbites. You can also reduce the risk of bites bywearing clothes that cover your skin, including yourarms and legs, especially during the evening and atnight.

Getting to the airportIf you are not planning on driving to the airport andintend to use public transport, the following numbermay be useful:National Express: 0870 580 8080National Rail Enquiries: 0845 748 4950For directions to the airport please refer to theairport's website: www.gatwickairport.com/Thomas Cook has a ticket desk and representation atGatwick airport. The contact telephone number forGatwick airport is 0844 892 0322.If you need to contact Thomas Cook Tour Operationsin an emergency before you arrive at the airport,please use the following number: 01274 728466

Your safetyCare in the airThis information forms part of our continuouscommitment to customer welfare to provide you withthe information you may need to ensure that yourflight is as enjoyable and as comfortable as possible.Your JourneyWe want to ensure your flight is as enjoyable andcomfortable as possible.The NHS has produced a ‘Travel Health’ guide to airtravel which can be found on their website atwww.nhs.ukThis provides guidance on flying with differentmedical conditions. You will find helpful advice onhow to prepare for the cabin air pressure andpreventing dehydration. Here you will also findadvice about Deep Vein Thrombosis (DVT), includingmeasures that can be taken to prevent blood clots,such as wearing loose, baggy clothing and elasticcompression stockings during your flight, also,drinking plenty of water and doing simple exercises,regularly from your seat.Medication should always be carried in your handluggage.Drink plenty of water during the flight to avoiddehydration.Mobile telephones or any other device that transmitsdata must remain switched-off for the duration of theflight. This applies even if the device has a specific‘flight mode’ or ‘flight safe’ setting.Fitness to FlyMost people with existing medical conditions are ableto fly on a commercial aircraft without difficulty. Weonly request medical clearance when fitness to fly isin doubt, maybe as a result of recent illness, injury orhospitalisation, surgery, instability or where specialservices may be required.In-flight safetyAlthough we want you to start and end your holidayon a high note, please make sure that you keep anydrinking to a minimum before the departure of yourflight. We will deny boarding to any passenger whoappears to be intoxicated or whose behaviour weconsider to be disruptive. While we wish to create agenuine holiday mood, we will deny boarding orimpose additional conditions of carriage on anypassenger who is:• intoxicated and/or disruptive• found to be smoking on board our aircraft

• abusive to any Thomas Cook Airlines staff orrepresentative on either the ground or in-flight• makes an inappropriate remark. Inappropriateremarks are considered as any comment orstatement made by a person, which indicates thatthey may be carrying a bomb (or other explosivedevice), a firearm or weapon regardless of thatperson's intent or reason for making the comment orstatement.Passengers who are refused travel due to theirbehaviour will be responsible for arranging alternativetransportation at their own expense.

Money & Personal BelongingsWhere available, place all valuables in a safetydeposit box. Avoid carrying too much money orwearing excess jewellery when you are out andabout. Keep all valuables close to you at all times.Ensure wallets and purses are not easily accessible.Ensure your room is left secure when going out.

Accommodation safetyYour Holiday AccommodationNever leave your key where someone can note yourroom number.Do not leave your window open, especially if yourroom is on the ground floor or has a balcony.Remember to lock your room door, even when youare inside the room.BalconyChildren should NEVER be left unsupervised onbalconies. Do not climb or stand on balcony furniture.Keep all furniture away from the balcony wall/railings.Never lean over, sit or climb on balconywalls/railings.BathroomTake care in bathrooms as condensation and waterspray can make surfaces slippery and bath or floormats may not be provided. Do not use mainselectrical appliances near to water.

CookingNever leave cookers unattended whilst in use.Ensure all cooking appliances are switched off whenleaving your apartment or when retiring for the night.Never leave shopping or other items on the cooker.

On arrival at your accommodationFamiliarise yourself with all escape routes and locatethe nearest fire exit to your room. Walk the nearestescape route from your room. Study the fireinstruction notice displayed in your room. Identify themethod of raising the alarm on discovering a fire.Ensure that all smoking materials are safelyextinguished and do not smoke in bed.If a fire occursEvacuate the room/area immediately - do not stop tocollect personal belongings.Close any doors behind you.Raise the alarm.Proceed to an assembly point outside and well clearof the building.If you cannot leave your room, close all doors, putwet towels or clothes around the door seals andshout for help from the window or telephonereception.Glass windows and doorsBe aware that glass doors and windows may notnecessarily be equipped with toughened glass.Caution should be taken at all times. Take extra carein bright sunlight as it may not be obvious whetherthe window/door is opened or closed.

Gas appliancesFamiliarise yourself with how the appliances work, ifyou are unsure please ask for assistance. If yousmell gas within your accommodation:• extinguish all naked flames and do not usematches or lighters.• do not switch lights or any other electricalappliance on or off.• if possible isolate the gas supply (i.e. turn off thesupply using the tap on the bottle).• open all doors and windows.• inform reception, the agent, owner.• leave the building and allow time for the gas todisperse.

Never attempt to locate a gas leak yourself or tamperwith the gas supply. If you spot any defects orhazards in your property during the holiday pleaseensure that your bring them to your representative'sor agent's attention.LiftsChildren should not use any lift unaccompanied. Notall lifts have internal doors. When using this type oflift stand well back from the exposed wall as there isno protection from the lift shaft when the car is inmotion.IN THE EVENT OF A FIRE USE THE STAIRCASESNOT THE LIFT.

Your well being / personal safetyRememberBefore undertaking any activity whilst on holiday,please ensure that you are adequately covered bythe terms and conditions of your insurance company.We act as agents on excursions and activities withindependent suppliers and we endeavour to promoteappropriate safety standards. If you choose toorganise independent excursions, please check thatthe operator's insurance and the safety standardsprovided are satisfactory.Food and drink is an integral part of the holidayexperience however everything in moderation is thekey, particularly at the beginning of your holidaywhen the local cuisine may be unfamiliar to you.

DrinksIt is advisable to always drink bottled water and touse it for brushing your teeth. Ensure that the seal ofthe bottle is intact. Where appropriate avoid ice indrinks. Never accept drinks from strangers or fromanyone you do not completely trust. Do not share orexchange drinks, Try to keep your drink with you atall times. Nominate someone to watch your drinks,especially if you are leaving the group you are with togo to the toilet. Be aware of how much you have hadto drink and remember alcohol will dehydrate you.DrugsWe advise you to have nothing to do with drugs.Possession of even small amounts for personal usemay result in severe penalties, including the deathsentence in some countries.FoodWhilst hotels will try and cater for a range ofinternational guests, food in hotels is always going tobe influenced by the local culture. This is all part ofthe holiday experience and provides you with theperfect opportunity to experience the local cuisine.Wash your hands before eating and after going to thetoilet. Make sure your food has been thoroughlycooked and is still hot when served.Make sure that any food that is re-heated is pipinghot all the way through.Avoid any uncooked food (apart from local fruits andvegetables, food that can be peeled or shelled);Extra careShould you require any medical assistance duringyour holiday, please see your Thomas Cookrepresentative for advice. It is strongly advised thatyou do not scuba dive within 24 hours before yourscheduled flight departure.Going outAvoid walking in poorly lit areas and beaches.Wherever possible never walk home alone. Stayaware of what is going on around you and keep awayfrom situations where you do not feel comfortable. Beaware that alcohol and drugs can lead to you beingless alert, less in control and less aware of yourenvironment. If you are out as part of a group. lookout for one another.

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Using a taxi or minicabNever accept a lift fom an unlicensed taxi, stranger orsomeone you do not completely trust. Try to share ataxi with a friend. When calling a taxi from a publicplace, try not to let people overhear your name ordetails of where you are staying. Always sit in theback of the car, and if you do chat to the driver do notgive them any personal details.If you feel threatenedStay calm, and try to be firm and direct. Rememberthat you always have the right to say 'NO' at anypoint. Never feel that you have to go further than youfeel comfortable with. If you feel uncomfortable or indanger, do not be afraid to draw attention to yourself.Shout, make a fuss and make people aware that youfeel threatened.

Conditions ofContractand other Important

Notices

Conditions of Carriage: Carriage is subject to theapplicable tariffs, conditions of carriage of the airlineyou are flying with and conditions of contract andother important notices. If you are travelling withThomas Cook Airlines, the conditions of carriage canbe accessed from our Airlines website. For otherairlines, conditions of carriage are available onapplication at the office of the carrier.NOTICE: Passengers on a journey involving anultimate destination or a stop in a country other thanthe country of departure are advised thatInternational Treaties known as the MontrealConvention, or its predecessor, the WarsawConvention, including its amendments (the WarsawConvention system), may apply to the entire journey,including any portion thereof within a country. Forsuch passengers, the applicable treaty, includingspecial contracts of carriage embodied in anyapplicable tariffs, governs and may limit the liability ofthe carrier.NOTICE of Liability Limitations: The MontrealConvention or the Warsaw Convention system maybe applicable to your journey and these Conventionsgovern and may limit the liability of air carriers fordeath or bodily injury, for loss of or damage tobaggage, and for delay. For more information, pleasevisit: • http://images.thomascook.com/Live/Cond.pdf• If you would like a printed copy of the Notice,please ask your travel agent or telephone 01274470579.

DANGEROUS GOODS (HAZARDOUSMATERIALS): For safety reasons, dangerous goodsmust not be packed in checked or cabin (unchecked)baggage except as specifically permitted. Dangerousgoods include but are not limited to: compressedgases, corrosives, explosives, flammable liquids andsolids, radioactive materials, oxidising materials,poisons, infectious substances, and briefcases withinstalled alarm devices. For security reasons, otherrestrictions may apply. For more information go to: http://www.thomascookairlines.co.uk/entries/20828078-items-not-permitted-in-baggage

DENIED BOARDING: Flights may be overbooked,and there is a slight chance that a seat will not beavailable on a flight even if you have a confirmedreservation. In most circumstances, if you are deniedboarding involuntarily, you are entitled tocompensation. When required by applicable law, thecarrier must solicit volunteers before anyone isdenied boarding involuntarily. Check with your carrierfor the complete rules on payment of denied boardingcompensation (DBC) and for information on thecarrier's boarding priorities.(Nov 2011)