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Investor presentation Q2 2019
August 15, 2019
2
Key highlights
• Solid Q2 in a challenging market with continued high customer satisfaction
• 26% net revenue growth supported by Boozt.com (+21%) and Booztlet.com (+156%). Currency had a ~1%-point impact in Q2
• Average order value unchanged as return rate development normalised
• Gross margin decline driven by a promotionally driven market from high industry inventory levels and a late start to summer
• Adjusted EBIT margin improved to 5.2% as the promotionally driven market allowed strong leverage on online marketing costs without losing momentum on new customer growth
• First half of 2019 had 27% net revenue growth and adjusted EBIT margin of 2.2%
• Maintained outlook for 2019 of net revenue growth above 27% and an adjusted EBIT margin improved from 2018
• Acquisition of app and mobile web developer Touchlogic and creation of Boozt Innovation Lab
• After 9 years CFO and co-founder Allan Junge Jensen to leave the company by end of January 2020
Net revenue growthQ2: 26% (44%)
YTD: 27% (38%)
Adjusted EBIT marginQ2: 5.2% (4.9%)
YTD: 2.2% (2.4%)
KPI highlightsCustomer satisfaction
9.2 9.2
Q2 2018 Q2 2019
7172
Q2 2018 Q2 2019
Customer satisfactionTrustpilot* and Net Promoter Score®**
Boozt.com
Trustpilot NPS
* Trustpilot.com is a leading customer review site** Net Promoter Score (NPS) is a tool to gauge the loyalty of a firm’s customer relationships. The metric was developed by and is a registered trademark of Fred Reichheld, Bain & Company and Satmetrix
3
4
KPI highlightsOrder development
No. of orders(000)
Boozt.com
8691,042
Q2 2018 Q2 2019
+20%
Average order value
801 801
Q2 2018 Q2 2019
SEK+0%
1,507
1,896
YTD 2018 YTD 2019
+26%
810 789
YTD 2018 YTD 2019
-3%
2.42 2.43
Q2 2018 Q2 2019
1,185
1,512
Q2 2018 Q2 2019
7.27.7
Q2 2018 Q2 2019
5
KPI highlightsCohort development
Active customers Customers who made at least one order during LTM (000)
Boozt.com
+28%
No. of orders per active customer True frequencyOrder frequency from customers buying in Q2 2018 (Q2 2017) and the following 12 months
Acquiring Touchlogic to accelerate mobile app development
6
Strategic rationale
• Our current app users have above average KPI’s, e.g. a higher average order value
• Strenghten our capabilities on app and mobile web – will take our app usability and functionality to the next level
• Touchlogic has a strong track record of best-in-class app development
• The Copenhagen based team will be responsible for app performance, app development and prototyping new cutting edge technology
• Good cultural fit. Due dilligence and test projects ongoing since early spring
• Operational from day 1
• Copenhagen based app agency• Founded in 2011• 11 developers including the 2 co-founders• Acquired for around SEK 10 million with a 3
year earn-out• Closing expected in October• Only minor financial impact
Touchlogic acquisition
Creating Boozt Innovation Lab to stay ahead
7
Platform strategy
• Proprietary tailormade tech solutions to all core processes
• Cross-functional business controlled teams to ensure high productivity and relevance
• Majority of developers are close to the daily business
Boozt Innovation Lab
• Push towards creating the online shopping experience of tomorrow
• Based out of the Touchlogic office in central Copenhagen
• Will ensure more progressive thinking
• Bring new technology faster to our platform in a fail-fast approach
8
New internally developed robot management system to strengthen flexibility
• New robot management system (eWMS) to control the AutoStore robots has been developed internally
• Tailormade to our needs and will ensure a higher degree of flexibility to e.g. improve customer experience
• The robot management system has been implemented to the new AustoStore cube (phase 3) recently completed
• Will soon replace current robot management system being used on the first cube (AutoStore phase 1 and 2)
• Additional costs during build-out, implementation and testing.
Financial update
Second quarter 2019
10
Group results
Gross profitSEK million
Net revenueSEK million
1,266.6
1,611.0
YTD 2018 YTD 2019
Adjusted EBITSEK million
302.1365.5
Q2 2018 Q2 2019
Margin 40.7%
Margin 42.0%
35.047.1
Q2 2018 Q2 2019
Margin 5.2%
Margin 4.9%
+27%
Group
714.7
898.7
Q2 2018 Q2 2019
520.1635.3
YTD 2018 YTD 2019
Margin 39.4%
Margin 40.8%
30.8 35.8
YTD 2018 YTD 2019
Margin 2.2%
Margin 2.4%
+26%
Highlights
• Customer KPI’s positive
• Sport and Beauty showed very strong growth
• Improved customer offering with many exclusive Collabswith strong Nordic brands and the return of Ganni
• Average order value unchanged in Q2
• Customer acquisitions costs lower than last year
• Gross margin under pressure from elevated promotional activities from high inventory levels in industry
Boozt.com
The Boozt.com segment includes operations related to the Boozt.com site. More than 95% of the revenue comes from third
party brands where the Group carries the inventory risk.
11
SEK millionQ2
2019Q2
2018YTD2019
YTD2018
Net revenue 831.7 688.3 1,492.2 1,215.3
Net revenue growth 20.8% 42.8% 22.8% 38.2%
Adjusted EBIT 43.8 37.4 33.3 31.1
Adjusted EBIT margin 5.3% 5.4% 2.2% 2.6%
482441
626
527
688
584
860
661
832
2.5%-3.2%
8.3%
-1.2%5.4%
-3.8%
7.2%-1.6%
5.3%
-10%
10%
30%
50%
70%
90%
110%
130%
-85
115
315
515
715
915
1115
Q22017
Q32017
Q42017
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
45% 53% 40% 33% 43% 32% 37% 25% 21%
Net revenue
Adj. EBIT margin
Net revenue growth
12
Booztlet.com
Highlights
• Very strong momentum
• Attractive customer acquisition cost level secures strong growth and earnings
• Resources added to accelerate development
• High industry inventory level offer good opportunities for purchasing high quality stock at attractive prices
Segment Booztlet. com includes operations on the Booztlet.comsite, which is the Group’s online outlet.
12 12 14
22 23
36
25
46
58
3.7%18.0% 8.6% 17.6% 10.7% 8.9% 10.3% 9.1% 12.1%
Q22017
Q32017
Q42017
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Net revenue
Adj. EBIT margin
SEK millionQ2
2019Q2
2018YTD2019
YTD2018
Net revenue 58.0 22.7 103.5 45.0
Net revenue growth 156% 89.8% 130% 97.1%
Adjusted EBIT 7.0 2.4 11.2 6.4
Adjusted EBIT margin 12.1% 10.7% 10.8% 14.1%
13
2 24
34
67
6
9
-1.6 -0.6 -0.9 -1.7 -4.9 -6.1 -7.5 -5.0-3.7
Q22017
Q32017
Q42017
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Net revenue
Adj. EBIT
Other
Highlights
• Beauty by Boozt flagship store in Copenhagen drives negative development in EBIT. However, improvement in Q2 compared to Q1 due to cost saving initiatives
• The flagship store is now also being used for branding of Boozt.com with a permanent fashion pop-up store, showing latest collections from our brand partners including exclusive collabs
• Beauty by Boozt store in Roskilde was closed end of Q2. One-off costs including write-downs of SEK 4.9 million
• Physical Booztlet store profitable
• Continue to expect an unadjusted loss for the segment of around SEK 20 million in 2019 (adjusted around SEK 15 million)
The segment Other includes the Group’s physical retail stores. This includes the Group’s physical retail outlet, Booztlet, which is a last resort for clearance of unsold inventory from the online business. The segment also includes the two physical retail stores Beauty by Boozt. The opening of a physical beauty store has been necessary in order to get the online distribution rights in the Nordics from many of the leading beauty brands. Operations by other subsidiaries in the Group are also included in the segment Other.
SEK millionQ2
2019Q2
2018YTD2019
YTD2018
Net revenue 9.0 3.7 15.3 6.3
Adjusted EBIT -3.7 -4.9 -8.7 -6.6
Share of net revenue, %
Cost ratios
14
Excluding IFRS 16 depreciation impact
Adjusted depreciation cost ratio
Fulfilment cost ratio
Adjusted admin & other cost ratio
Q2 2019 Q2 2018 Change
(14.4) (13.4) (1.1pp)
(10.9) (9.5) (1.4pp)
(1.5) (1.6) 0.1pp
Gross margin 40.7 (1.3 pp)42.0
Adjusted EBIT margin 5.2 0.4 pp4.9
Fulfilment cost ratio (13.7) (0.4 pp)(13.4)
Marketing cost ratio (8.6) 4.0 pp(12.7)
Adjusted1 admin & other cost ratio* (10.2) (0.7 pp)(9.5)
Adjusted2 depreciation cost ratio (2.8) (1.2 pp)(1.6)
Q2 2019 ChangeQ2 2018
*where of cost of personnel (6.3) (0.4 pp)(5.9)
YTD 2019 YTD 2018 Change
(14.9) (13.4) (1.5pp)
(11.3) (10.0) (1.3pp)
(1.6) (1.8) 0.2pp
1 Adjusted for social charges related to share based compensation and one-off closure costs for smaller beauty store2 Adjusted for write-down cost related to closure of smaller beauty store
39.4 (1.3 pp)40.8
2.2 0.2 pp2.4
(14.2) (0.8 pp)(13.4)
(9.4) 3.7 pp(13.1)
(10.6) (0.5 pp)(10.0)
(3.1) (1.3 pp)(1.8)
YTD 2019 ChangeYTD 2018
(6.6) (0.6 pp)(6.0)
15
126.4
349.0
Q2 2018 Q2 2019
SEK million (in % of LTM revenue)Net working capital
5.3%
11.2%
Group
Net working capital
~SEK 50 milliom less cash due to month ending on Sunday
43% 43%
57%48%
29%
70% 70%
84%
25%
-9%-20.0%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019
Growth in goods inventory and accounts payable
Goods inventory Accounts payable
Deliberate decision to notbuy campaign stock in SS19
Higher share of paid campaign goods drives higher net working capital1. Up until Q4 the accounts payable increased more than corresponding inventory
2. The campaign stock purchased in Q4 2018 has been sold at lower sell through than expected leading to a lower campaign buy in SS19
3. Current inventory is less financed by partners as campaign goods have already been paid leading to a decrease in accounts payable
4. Goods inventory considered healthy as risk mitigated by lower SS19 campaign buy
10.5 18.7 6.7
8.8
Q2 2018 Q2 2019
Fixedassets
133.999.7
Q2 2018 Q2 2019
16
SEK millionCAPEX Operational cash flow
SEK million
126.2
44.9
YTD 2018 YTD 2019
11.8 22.1 12.6
18.0
YTD 2018 YTD 2019
Group
Cash flow and investments
~SEK 50 milliom less cash due to month ending on Sunday
improved from 2018
above 27%
17
Outlook
25-30%medium term
>6%medium term
For 2019 the Group expects a net revenue growth
• Boozt targets annual net revenue growth in the range of 25-30% in the medium term
• Boozt targets an adjusted EBIT margin exceeding 6% in the medium term
• Boozt expects to increase the adjusted EBIT margin annually as the cost base is further leveraged by net revenue growth
Net revenue growth
Adjusted EBIT margin
Medium term targets remain unchanged
The adjusted EBIT margin is expected to be
18
The Company’s financial targets set forth above constitute forward-looking information that is subject to considerableuncertainty. The financial targets are based upon a number of assumptions relating to, among others, thedevelopment of the Company’s industry, business, results of operations and financial condition. Company’s business,results of operations and financial condition, and the development of the industry and the macroeconomicenvironment in which the Company operates, may differ materially from, and be more negative than, those assumedby the Company’s when preparing the financial targets set out above. As a result, the Company’s ability to reachthese financial targets is subject to uncertainties and contingencies, some of which are beyond its control, and noassurance can be given that the Company will be able to reach these targets or that the Company’s financialcondition or results of operations will not be materially different from these financial targets.
Disclaimer
Appendix
20
Income statement
Appendix
21
Financial position (1 of 2)
Appendix
22
Financial position (2 of 2)
Appendix
23
Cash flow (1 of 2)
Appendix
24
Cash flow (2 of 2)
Appendix
Online business progressing according to plan
25
Net revenue
Msek
1.6%
2.5%
3.0%
0%
1%
2%
3%
4%
5%
0
1000
2000
3000
2016 2017 2018
Boozt.com + Booztlet.com
Net revenue
Adjusted EBIT margin
66%
50%
39%
Net revenue growth
Adjusted EBIT margin
0
1000
2000
3000
4000
2015 2016 2017 2018 2019e
<2015 cohorts 2015 cohort 2016 cohort 2017 cohort 2018 cohort Expected 2019 revenue from existing cohorts Expected 2019 revenue from 2019 cohort
Loyal cohorts and new customers drive growth on Boozt.com
Net revenue from new customers
Net revenue from existing customers
26
Net revenue Boozt.com
Msek
Implications of a lower gross margin
Re-visiting customer lifetime value and customer acquisition costs
First year Year + 1 Year + 2 Year + 3 Year + 4 Year + 5
Accumulated customer lifetime value (CLV) - <40% gross margin
Accumulated customer lifetime value (CLV) - 2018 assumption
Local scale and lean cost structure key to absorb lower gross margin
• CAC (customer aquisition cost) has been allowed to slightly increase over the last years as customer characterics improved
• 2019 CAC being kept stable from 2018 level
• Evaluating during 2019 whether current gross margin level is temporary or permanent, dictating future CAC
27
Investing in beauty for the long-term potential
Actions taken to lower deficit in Beauty by Boozt:
• New shop management in place
• Reduced staff costs (full impact from May 1) and adjusted opening hours
• Conversion rate slowly increasing by acting more as a retailer
• Evaluating future strategy for the offline stores
Why continue to invest in Beauty:
Pros:
• Strong online KPI’s. Share of orders with beauty >5% towards end of year
• Supporting average order value with high share of mixed baskets (~65%)
• At scale accretive to Group profitability driven by low returns
• Replenish of beauty products increases frequency
• 80% of products fit within existing automation system
Cons:
• Entry ticket to online beauty through physcial presence more expensive than anticipated
• Estimated loss in Other segment around SEK 20 million in 2019 and single digit in 2020
• Takes time to build awareness around Boozt.com now also being a beauty destination
Break-even of Beauty segment expected in 2020
28
Company overview
30
A Nordic technology company selling fashion online
31
5 middle aged men on an exciting journey…
Building Nordic scale
• Nordic roll-out
• Assortment expansion
• Increase share of wallet and number of returning customers
• Accelerate growth
2015 - 2016
Online leadership
• Strive towards Nordic online market leadership
• Leverage the technology platform
• Invest in infrastructure
• Maintain disciplined portfolio management
2017 -2011 - 2013
Launch of Boozt.com
• New strategy launched and multi-brand shop opened
• On-boarding of brands
• Creation of an integrated tech platform
• Marketing focus in Denmark
Expansion
• On-boarding of brands
• Geographic expansion
• Marketing focus in Denmark, Sweden and Finland
• Securing funding
2014 - 2015
Dec 2018
SEK 286m (transactional net revenue)
Aug 2011
SEK 0.7m (transactional net revenue)
32
Clearly defined target market for Boozt.com
One destination for fashion
Curated, contemporary and relevant selection
Carefully selected brands with Nordic appealAttractive customer characteristics
Focus on target groups where convenience is key
Diversified customer base with attractive features
~70% ~85% ~55%Women Live together Have kids
Customers aged 25-54 represent >75% of net revenue
21
Competitive offering to modern Nordic fashion followers
79.9
53.844.6 44.0
33
Attractive position in a market where scale matters
Prod
uct s
egm
ent f
ocus
Prem
ium
Com
mer
cial
Entry
pric
e
Catch-all Curated
Brand strategy
Distinct position based on a curated Nordic selection…
Illustrative Nordic market landscape
Boozt’s positioning delivers a high AOV
AOV excl. VAT & returns in EUR *
Selectively active in the Nordic region
* Zalando, 2017 full year, subtracted 20% VAT, Boozt & Nelly 2018 full year converted with an SEK/EUR exchange rate of 10.16, Asos full year 2017/2018 (FY ended Aug 2018), converted to EUR with an exchange rate of GBP/EUR = 1.11
34
Why Average Order Value matters…
The relative high AOV leaves room for high marketing… If low AOV… gross margin would have to be higher
Challenging to drive growth & profit without better GM….
531
319
112
65
5310-28
Goods for resale
Fulfilment & dist.
Marketing
Admin & staff opex
Depreciation
EBIT
60.0%
21.1%
12.2%
10.0%1.8%-5.3%
5.2%?
2.3%
53.0%?
Cost split per order (SEK)
812
487
112
99
811519
60.0%
13.8%
12.2%
10.0%
1.8%2.3%
Goods for resale
Fulfilment & dist.
Marketing
Admin & staff opexDepreciation
EBIT
35
Why scale matters…
The relative high AOV leaves room for high marketing… Scale will drive profit… even at lower gross margin
Regional focus will drive marketing down….
812
487
112
99
811519
812
60.0%
13.8%
12.2%
10.0%
1.8%2.3%
Goods for resale
Fulfilment & dist.
Marketing
Admin & staff opexDepreciation
EBIT
Goods for resale
Fulfilment & dist.
Marketing
Admin & staff opexDepreciation
EBIT Above 6%
Cost split per order (SEK)
36
Key success factors in Nordic online fashion
• Relevant and curated selection• Personalised yet ”power to the people”• Nudging and not forcing
• Seamless user experience across platforms
• Convenient delivery and return options
• Easy access customer care
• Pay THE (right) price
• Fast free deliveries• Fast free returns
37
A prerequisite for success is a well invested, data driven operating platform
Marketing
Sales
Fulfilment
Customer serviceThe solar system
The halo
Purpose-built infrastructure enables full control over the customer journey
• Emails
• Ads
• Soc. media
• Affiliates
• TV
• Discounts
• Sales advice
• Filter + search
• Payment validation
• Fraud check
• Open package
• Pickup + delivery
• Rating
• Review
• Chat
• Exchange
• Soc. media
• Phone
• Emails
38
Relevance through sophisticated use of Big data, AI and ML
Social data Distribution data Boozt solar system Payment data Market data
Data lake
Data quantification
Data analysis Data model
• Customer segmentation
• Brand classification• Return patterns
• Prediction of next purchase
• Personalized product recommendation
• Customer service categorisation
39
Central and automated warehouse in southern Sweden
1) Estimated capacity based on 43,500 m2 in total area is ~500,000 bins and ~500 picking robots. 2) Assuming a constant AOV. Source: Company data.
450,000+ SKU locations
Capacity of
3,000,000+items
Based on AutoStore solution
4 days from product arrival to in webstore
Returns being refunded within
24 hours
>2,500orders per hour
in handling capacity
Custom-built to deliver convenience and designed for 2-3x 2018 net revenue2)
• 360,000 bins1)
• 360 picking robots1)
• ~85% of products to be handled in the “grid”
The new warehouse in operation since March 2017Next day delivery to several Nordic areas
40
…enabling best in class delivery proposition
1-2 days
Next day
Same day
Next day
Same day
1-2 days
Serving 90% of the Nordic region with 100% of the assortment within same or next day
Q2 2019Delivery reach
Current shareof orders
99%
Population(million)
18.8
25.0
<5%
80%
95%
30%
90%
3.5 100%of assortment
100%of assortment
100%of assortment
Range
Automation Phase 2
2018
Automation Phase 4
2020
41
…with modular expansion driving scalability
Automation Phase 1
2017We arehere!
Automation Phase 3
2019First part completed
Building of new warehouse next to current starts in 2020
Revenue capacity
~2billion
3-4billion
~6-7*billion
4-5billion
* Estimate lowered (previously 6-8 billion) due to expected stock composition different from previous estimates driven by strong growth in shoes
0
1000
2000
3000
2015 2016 2017 2018
Cohorts are strong and loyalty is built fast – loyal customers expand their transactions with us
<2015 cohorts 2015 cohort 2016 cohort 2017 cohort 2018 cohort
42
Cohort behaviour suggests ”annuity-like-CLV”
Net revenue Boozt.com
Msek
No slowdown in new customer growth
Initial churn of 35-40% in first year
Cohort growing in value each year after first year churn
43
Growing as fast as unit economics make sense
Contribution margin development
First year Year + 1 Year + 2 Year + 3 Year + 4 Year + 5
Accumulated CLV for Boozt.com
First year Year + 1 Year + 2 Year + 3 Year + 4 Year + 5
Customer lifetime value (CLV)
…followed by steep accumulation in live time value
CLV is defined as gross profit less fulfillment & distribution and marketing costs attributable to a particular customer cohort.
Initial negative contribution from new customers…
44
Strong growth potential in online fashion and beauty in the Nordics
Source: Company estimates and Euromonitor.
Total market
SEK ~ 285bn
SEK ~125bn
SEK ~84bn
Nordic apparel and beauty market (2017)
Penetration AND consolidation
Online penetration levels at various stages hint to the market potential
SEK ~54bn TODAY@ ~19% online penetration
@ 30% online penetration
@ 45% online penetration