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Investor Presentation
2
Special note regarding forward-looking statements
This presentation includes projections and forward looking statements within the meaning of Section 27A of
the Securities Act and Section 21E of the Securities Exchange Act of 1934, as amended. These projections
and forward looking statements involve known and unknown risks, uncertainties and other factors which
may cause actual results, performance and achievements, or industry results, to be materially different from
any future results, outcomes, performance or achievements expressed or implied by such forward looking
statements. Undue reliance should not be placed on any projections or forward looking
statements. Projections and forward looking statements should not be regarded as a representation by
Integra Telecom that the projections or forward looking statements will be achieved.
Integra’s annual financial results package posted on the Integra Intralinks site contain risk factors that
management believes could cause actual results, outcomes or events to differ materially from those
contemplated by such projections or forward looking statements. You should consult Integra Telecom
should you have any questions about any items described in the risk factors or any of the projections or
forward looking statements described in this presentation.
All projections and forward looking statements included in this presentation are based on information
available on the date of this presentation and a number of estimates and assumptions that, while
considered reasonable by Integra Telecom, are inherently subject to significant business, economic and
competitive uncertainties and contingencies, many of which are beyond the control of Integra Telecom.
Integra Telecom undertakes no obligation to publicly update or revise any projections or forward looking
statement, whether as a result of new information, future events or otherwise
Safe Harbor
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Company Overview
4
+ Facilities-based provider of communications and networking services to business and carrier
customers in 35 markets in 11 states across the western US
+ Unique and dense metro fiber networks provide meaningful strategic value
• Deepest network asset of any non-incumbent carrier in key markets
• Over 3,000 metro fiber miles and 5,000 long haul miles
• Utilizing Integra's network advantage by targeting the underserved mid to large enterprise segment
which requires multi-location, "on-net" solutions
+ Approximately 2,300 locations directly connected with Integra fiber
• ~16,000 additional locations adjacent to Integra fiber (“near-net”) with ~$3Bn of addressable
telecom spend
• Fiber-served Ethernet over Copper network with access to ~400,000 additional businesses
+ Network investment of $2Bn reflecting significant barrier to replicating footprint
+ Attractive and evolving customer base
• New sales and renewals typically have contract length of 2-5 years
• Over 60% of revenue base from customers billing >$1,000 per month
• Favorable churn and pricing trends throughout the base
Integra Overview
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Strong in-market brand recognition and a focus on
providing a superior customer experience
Strong in-market brand recognition and a focus on
providing a superior customer experience
Targeting single-location small business customers Expanding to target larger multi-location business,
healthcare and government / education
Primarily Voice and Internet Enterprise-grade telecom service suite and cloud
services
Majority of revenue from customers spending less
than $500 MRR
63% of revenue from customers spending more than
$1,000 MRR
Dense fiber network used to lower transport costs Dense fiber network used to provide on-net,
differentiated services to larger enterprises
Focused on Local Service Office (LSO) footprint
expansion
Focused on fiber-to-enterprise and Ethernet footprint
expansion
Integra Today Traditional Integra
Strategic Direction
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Expanding to serve larger business customers and the emerging cloud service opportunity
6
Bay Area
Billings
Boise
Denver
Las Vegas
Minneapolis
3,000 Miles of Metro Network Fiber
- Regional concentration makes Integra the leading fiber-based competitive carrier in Western US
- Includes:
5,000 Miles of Long Haul Fiber
- Interconnecting metro markets with Integra fiber drives product differentiation, higher margins and increased addressable market
Phoenix
Portland
Sacramento
Salt Lake
Seattle
Spokane
Tacoma
Fiber Network
Nationwide MPLS Network
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The Integra Network
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17270
47 197
1,777
Dense Metro Fiber and Ethernet Footprint
3,000 Miles of Metro Network Fiber
Beyond Fiber – EoC Symmetrical High-Speed Access to ~400,000
additional businesses
The Integra Network | Metro Fiber & EoC
On-Net Buildings
2,263
Commercial Buildings
ILEC LSO Colocations
Wireless Towers / MSC
Data Centers
Other
1 Building count includes allocated pending
builds to each category
(1)
+ 2,263 buildings served
directly with Integra fiber;
grew by over 20% in 2012
+ Delivering service to on-net
locations reduces the
reliance on LECs, increases
margin and decreases churn
+ Approximately 16,000
additional buildings located
within 2,500 feet of existing
Integra fiber; represent
~$3Bn of addressable
telecom spend
+ Average incremental capital
to add a new location $35k
with an IRR of 60%
+ Ability to serve more than
400,000 additional
businesses with EoC – up to
60Mbps and fully
symmetrical (an important
differentiator against cable
competition)
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+ >$14 billion of addressable telecom spend in Integra’s current market footprint
• ~70% of addressable spend in 4 verticals – Government, Education, Healthcare and Professional Services –
with strong demand drivers for advanced communications services
• ~25% of addressable market is on- or near-net for Integra, with substantially all remainder serviceable
through EoC network
+ With just 12% penetration into existing buildings connected to the network, Integra has a
significant on-net growth opportunity with very attractive returns
2011 2012 2013 2014 2015 2016
Mobile Data Managed IP Fixed Internet
Large Addressable Market Opportunity
Source Cisco VNI Mobile, 2012
Global IP Traffic Growth Geared for Enterprise Growth
Exabytes per Month
Product
Growth Forecast
(CAGR) Comments
Ethernet Transport 35% • Ethernet to extend in premise LAN
technology to WAN
• Integrated Voice & Data solutions to
reduce cost & complexity
• Shift from TDM to IP Voice
• Bandwidth scalability and reliability to
support cloud, video and UC
Integrated Voice 35%
Business Continuity/
Disaster Recovery
8% • Growing complexity of internal IT and
communication infrastructure
• Adoption of subscription based services as
means to reduce up-front costs
• Heightened security and storage needs
driven by accumulating mission-critical
data
• Adoption of unified communication to
increase employee productivity
Security 14%
Unified
Communications;
10%
Hosted/Managed
Voice
34%
To
Cu
sto
mer
Pre
mis
e
Wit
hin
Cu
sto
mer
Pre
mis
e
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Expanding Enterprise Service Portfolio
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Product development roadmap has enabled up-market expansion and Ethernet as Integra’s core access technology
Core Growth
Products
Traditional
Products
Ethernet Services (E-LINE, E-LAN)
MPLS VPNs
Internet Access - High Speed Ethernet
Internet Access - TDM
Collaboration & Messaging
Next Generation Cloud Firewall Service
Colocation
Data Storage
Hosted Voice Services
SIP Trunking
Managed PBX and Voice Equipment
TDM Voice / PRI
Wavelength Services
Dark Fiber
Ethernet Private Line (EPL)
Classic TDM Private Lines
Data
Serv
ices
Data
Serv
ices
Data
Serv
ices
Data
Serv
ices
10
Integra’s Go-to-Market Approach
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+ Enterprise: Primarily focused on mid-
size businesses while opportunistically
serving larger enterprises concentrated
in our market area
• Healthcare and professional services
verticals
+ Wholesale: Traditional carriers, wireless
providers, resellers, data centers,
content providers
+ Government & Education: Federal,
State and County Government, Federal
System Integrators, Research & Higher
Education
+ Small Business: Customers with fewer
than 50 employees and less than $1K in
MRR, with single to few locations
+ Indirect: Agent partners
11
Integra has seen a continued expansion of sales towards more strategic, higher growth
products that are in greater demand from enterprise and wholesale customers
Strategic Products: High Speed DIA, E-Line, MPLS, EPL, Wavelengths, Dark Fiber, SIP, Managed Voice, Cloud Firewall, Hosted Exchange (CMS).
Core : Low Speed DIA, TDM Private Line, DSL, Integrated T1.
Traditional: Novus, Legacy Voice.
57%
74% 77% 79% 80%
20%
14% 11% 8% 9%23%
12% 12% 13% 11%
1H 2011 1Q 2012 2Q 2012 3Q 2012 4Q 2012
Strategic Core Traditional
Average New Sold Revenue by Product Group
24%34%
30%
26%
46%40%
Jan-12 Dec-12
Strategic Core Traditional
2012 Billable Revenue by Product Group
Successfully Expanding Up-Market
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Evolving Customer Base
+ Enterprise and wholesale customers represent the majority of revenue base, and relative contribution
continues to grow
+ 70% of new sales to multi-location customers
+ ~80% of new sales in strategic product suite
+ Integra continues to enjoy success in the <$1,000 market segment as well
• Favorable churn levels due to network strength and outstanding customer service reputation
• Successful, opportunistic new sales efforts given its extensive EoC network and portfolio of cloud services
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< $200 MRR > $1,000 MRR
% of MRR Base by Customer Size
9.5% 9.2% 8.6% 8.3% 7.8% 7.5%
Q3 '11 Q4 '11 Q1 '12 Q2 '12 Q3 '12 Q4 '12
57.8% 58.1%
60.3% 61.0%
61.7%
62.7%
Q3 '11 Q4 '11 Q1 '12 Q2 '12 Q3 '12 Q4 '12
13
Customer 1: Regional Healthcare Provider
Situation
A regional healthcare provider in Arizona was in need of a solution when new demand from medical records
and imaging technology overwhelmed their four site network. The healthcare provider also handled their own
equipment and firewalls at each site. As an existing Integra customer, the provider was spending $1,000 a
month for Internet and Voice services at two sites.
Solution
Integra replaced the network at all sites with our IP/MPLS VPN Solutions product, took over equipment
management and implemented Integra’s Managed Cloud Firewall Service. The network leveraged Integra
fiber at the hub and copper technologies at the remote locations which increased capacity 4-fold on the
network. New Integra billing - $6,000 a month.
Customer 2: Cloud Service Provider
Situation
A cloud service provider in California had the desire to offer services to their clients and needed guaranteed
performance on a large bandwidth connection to a key data center site – an “engineered on-ramp to the
cloud”.
Solution
Integra provided a guaranteed 10 Gbps dedicated Wavelength Service between the sites over Integra’s fiber
network. Other services are now under discussion including Ethernet Services – E:Line connecting their
regional offices. New Integra billing - $5,300 a month.
Recent New Product Wins
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Customer 3: Professional Services Company
Situation
A professional services company was experiencing significant growth in bandwidth and support requests. The
IT staff worked solely out of its headquarters in Oregon and supported 11 sites across the Northwest. The
necessary upgrades to support the growing company also needed to control on-site support requirements,
protect the network from Internet attacks, increase capabilities and enable a foundation for future
technologies. As an existing Integra customer, the company was billing $6,800 a month for Internet & voice
services.
Solution
Integra linked all sites on a private network (IP/MPLS VPN Solutions), took over equipment management at
each site and implemented our managed Cloud Firewall Service. The new network leveraged Integra’s
copper technologies at the headquarters and increased bandwidth capabilities by 5-fold. The company also
upgraded to Integra’s SIP Solutions platform to support future voice services. New Integra billing - $11,000 a
month.
Customer 4: National Telecom Carrier
Situation
A large national telecom service provider with limited network reach in western US required a scalable
Ethernet metro access solution to connect end-offices for its multi-location enterprise customers in our region
(retail, national banks, etc).
Solution
Integra established an Ethernet Network to Network Interface (NNI) that allows the national telecom company
to leverage Integra’s robust metro fiber and EoC footprint to extend it’s reach. Revenue from this customer is
growing 65% annually as a result of this highly scalable and cost effective metro access solution. New
Integra billing - $16,000 a month
Recent New Product Wins (cont’d)
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Financial Update
16
+ Q4 represented Integra’s 4th consecutive quarter of sequential
recurring revenue and EBITDA growth, with substantial
increases in cash flow over the last twelve months
• LQA EBITDA increased $21 million from Q4 2011
+ Continuation of new sales success in targeted customer and
product areas
• Many improvements made in 2012 will more visibly impact
revenue growth in 2013
+ Continued improvement in free cash flow while funding sizable
growth investment
• 379 on-net locations added in 2012 (over 20% growth)
• Ethernet over Copper build-out completed during 2012
• New product rollouts including hosted voice and dark fiber
Q4 2012 Update
Recent Operating Results
1 Adjusted EBITDA as defined in Integra’s financial statements before non-recurring severance expense.
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$MM
Q4 2012 FY 2012
Recurring Revenue $131.6 $521.7
Total Revenue 149.0 594.4
Adjusted EBITDA 1 47.2 178.1
CapEx 22.4 99.0
17
1.23% 1.24%
1.17%1.19%
1.11% 1.12%
1.00%
1.10%
1.20%
1.30%
1.40%
3Q11 4Q11 1Q12 2Q12 3Q12 4Q12
$42 $42 $43 $45
$48
35
40
45
50
4Q11 1Q12 2Q12 3Q12 4Q12Adjusted EBITDA
Q/Q (%):
Margin:
(5.2)% 0.6% 2.1% 5.4% 5.6%
28.5% 28.6% 29.0% 30.5% 32.2%
Sequential Revenue Growth ($MM) Sequential Adjusted EBITDA(1)
With Improving Margins ($MM)
Improving Quarterly Churn
____________________
(1) Adjusted EBITDA excludes non-recurring severance expenses.
(2) UFCF defined as EBITDA – capex.
Recent Operating Results
$129 $129
$130 $131 $132
0
50
100
150
200
4Q11 1Q12 2Q12 3Q12 4Q12
Other RevenueRecurring Revenue
Q/Q (%):
Recurring:
(2.0)% 0.6% 0.4% 0.3% 0.0%
(1.3)% 0.5% 0.7% 0.4% 0.7%
$147 $148 $149 $149 $149
Improving Revenue and EBITDA / Employee ($000)
$297 $304 $307 $316 $335
$85 $87 $88 $95 $106
0
100
200
300
400
4Q11 1Q12 2Q12 3Q12 4Q12
Revenue / Employee EBITDA / Employee
(1)
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+ Q4 demonstrated another step-function of progress from an Adjusted EBITDA and UFCF standpoint for the Company
UFCF (2) ($0.7) $16.5 $16.8 $21.0 $24.8
% Revenue 0% 11% 11% 14% 17%
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1
($ in mm)
Capital Spending Overview
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+ Integra continues to achieve its financial and
network expansion objectives and shift its
business mix towards a more fiber-based, high
growth product set while returning capital
spending to normalized, sustainable levels
2011 2012
Maintenance $22.0 $10.9
Growth
Pure Success-Based 41.2 39.0
Revenue Enablement 38.6 12.5
Capitalized Labor 34.9 36.6
Total Growth $114.7 $88.1
Total $136.7 $99.0 $22
$11
$115
$88
$0
$20
$40
$60
$80
$100
$120
$140
$160
2011 2012
Growth
Maintenance
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Success-Based Capital Deployment Drives High ROI
Unlevered Implied IRR - Overall
85% 82% 87% 87%
47% 45% 49% 49%
Q1'12 Q2'12 Q3'12 Q4'12
w/ TV w/o TV
Gross Profit Margin (%)
1 TV = Terminal Value; 2.5x EBITDA at end of contracted term for 2-year contracts. 3.5x EBITDA for 3+ year contracts.
76% 76% 78% 77%
Q1'12 Q2'12 Q3'12 Q4'12
Alt Carrier
On-Net
Near-Net
62%
107%
44%
26%
69%
5%
57%
113%
51%
20%
75%
11%
56%
122%
62%
20%
85%
22%
55%
126%
66%
19%
89%
27%
SBC ($MM)
MRR ($MM)
$10.9
$1.9
$9.8
$1.7
$10.2
$1.7
$8.3
$1.5
1
Attractive economics on sales associated with success-based capital deployment
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+ Success-based capital is directly linked to a signed customer contract
+ With 100% gross margin flow-through for many on- and near-net projects and limited incremental capital
requirements, Integra generates highly attractive returns on customer build projects
+ Strength of Company’s EoC network, with fiber-fed LSOs, provides high ROIs on “alternate carrier”
projects as well
20
+ On February 22, 2013, Integra closed a refinancing of its existing credit facilities and senior secured notes
with a new $845 million senior secured credit facility comprised of:
• $60 million 1st Lien Revolving Credit Facility (undrawn at close); due 2018
• $585 million 1st Lien Term Loan, L+475 with 1.25% floor; due 2019
• $200 million 2nd Lien Term Loan, L+850 with 1.25% floor; due 2020
+ On March 14, Integra closed an incremental $20 million 2nd lien Term Loan
+ Combined transactions resulted in approximately $17 million of cash interest savings, extended maturities,
included a single net 1st lien leverage maintenance covenant (4.25x) and provides substantial incremental
flexibility for the execution of Integra’s strategic plan
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Refinancing Update
Sources of Funds ($mm)
Uses of Funds
1st Lien Term Loan $585 Repay Existing Term Loan $244
2nd Lien Term Loan 200 Repay Existing Bonds 475
2nd Lien Add-On 20 Accrued Interest 22
Bond Redemption Premium 31
Original Issue Discount (Premium) 7
Transaction Expenses 13
Cash on Balance Sheet 12
Total $805 Total $805
21
Actual PF Current
Sources Maturity Amt. % Cap. Adj. Amt. % Cap.
Cash and Cash Equivalents $19 $12 $31
Revolving Credit Facility ($60mm) 2014 – – – – –
New Revolving Credit Facility ($60mm) 2018 – – – – –
Term Loan B 2015 244 – (244) – –
New 1st Lien Term Loan B 2019 – – 585 585 –
10.75% Senior Secured Notes 2016 475 – (475) – –
Capital Lease Obligations 4 – – 4 –
Total 1st Lien Debt $723 100.0% $589 72.8%
New 2nd Lien Term Loan $200
Add’l 2nd Lien Term Loan, 3/14 $20
Total 2nd Lien Term Loan 2020 – – $220 $220 27.2%
Total $723 100.0% $809 100.0%
Net Debt $704 $778
4Q12 LQA (12/31/12) Credit Statistics
1st Lien Leverage 3.8x 3.2x
Total Leverage 3.8x 4.3x
Net Leverage 3.7x 4.1x
Interest Coverage Ratio 2.6x 3.3x
LQA EBITDA1 $189 $189
Current Capitalization
1 Reflects 4Q12 LQA Adjusted EBITDA of $47.2 million. Full-year EBITDA for the year ended 12/31/12 is $178.1 million.
Pro Forma Capitalization
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Unique Metro Fiber Networks
Company Highlights
Large, Addressable Market Opportunity
Favorable Revenue Mix Shift to Enterprise Customers
Operating Leverage Upside & High ROI, Success-Based Capital Expenditures
Experienced Management Team
1
3
5
2
4
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Thank You