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Investigating the potential of mobile phones for e-governance in Indonesia
CPRafrica 2012 / CPRSouth 7
Sri Ranjini Mei Hua
Ezmieralda Melissa
Overview
• Background
• Research method
• Findings and discussion
• Conclusion
Significance of e/m-governance
application of ICTs to government functions and processes so as to bring about ‘simple, moral, accountable, responsive and transparent’ (SMART) governance (Budhiraja, 2003; Heeks, 2001; Harris, 2004)
Conditions for good governance
e-governance
Access
Leadership
Human capital
Regulatory environment
Organisational culture
Good governance
Lowest internet penetration in SEA
Highest mobile internet use
Facebook growth
Research method
Alexa: online analytics software
Web metrics:
i. top pages visited
ii. sources of upstream sites
iii. audience profile
Ranking of internet traffic toward government sites
1. Ministry of Energy and Mineral Resources
2. Ministry of Agriculture
3. Ministry of Education and Culture
4. Ministry of Communications and Information Technology
5. Bank Indonesia
Ministry of Energy and Mineral Resources
Ministry of Energy and Mineral Resources
Ministry of Agriculture
Ministry of Agriculture
Ministry of Education and Culture
Ministry of Education and Culture
Limitations / Future research
• Cross-country comparison
• Limited sample size
• Theoretical framework
Conclusion / Policy Implications
• Optimise social media channels in communicating public information
• Education: Introduce ICTs into school curriculum
• Community development of mobile apps
