Wow Hospitality

Practice hospitality.Romans 12:13

“It is not the healthy who need a doctor, but the

sick.”(Matt. 9:12)

Nine Components of an Incredible

Hospitality System

1. Search (Digital Location)

● Rank● Site Title● Site Description● Reviews● Photography● Directions● Digital Hospitality / Responsiveness

2. Website

● Photography● Mobile Friendly● User Friendly● Language● New Here● Kids Pre-Registration● Overview Video

3. Pre-Registration

● Thank You Email● Welcome Video● Text Reminder

3. Pre-Registration

● Thank You Email● Welcome Video● Text Reminder

4. Drive

● Signage● Volunteers● Guest Identification● Guest Parking● Visitor Tent● Greeters● Pastor

5. Lobby

● Coffee And Refreshments● Signage● Friendly Faces● Lanyards● Kids Check-In● Welcome Center● Hosts

6. Hosts

● “Navy Seals”● Identify Guests● Gifted In Hospitality● Tour● Show Interest● Help Seat● Gift Cards

7. Auditorium

● Hospitality Volunteers● Family Seating● Fussy Children Plan● Explanation● Connect Card● Digital Sign-Up● Sermon● Next Steps (Tent / Welcome Party)

8. Exit

● Kids Check Out● Gift● Goodbye / “See You Next Week”● Text Message

9. Follow-Up

● 6-8 Weeks● Survey● Next Steps● Text Message / Email● Invite Back

Nine Components

● Search / Digital Location● Website● Pre-Registration● Drive● Lobby● Hosts● Auditorium● Exit● Follow-Up

Slides and VideosChurchMarketingUniversity.com/Hospitality

Q&A