CUSTOMER

The Portal to all of your Schuberg Philis Services

CONNECT

CUSTOMER

Ultimate Transparancy & Ease• Work together • Self service• Secure environment

Giving access to all aspects of your Services, from Service status to tickets & reports; from Financials to Projects to Security & Trust

Supported on multiple platforms, from iPhone to iPad, tablet to Desktop

Connect Portal integrates different technologies: Confluence, Lync, Jira, Tableau & in-house software development

Not replacing Face-time, but complementing it with a virtual workplace – working together made easy

PORTAL TO YOUR MISSION CRITICAL SERVICES

CUSTOMER

CONNECT PORTAL

What is it? …and where will it go?

Live Status1.

Services2.

Program & Projects3.

Financials4.

People5.

What’s Next?6.

CUSTOMER

LiveDash, showing the real-time status of your Application Landscape

Supporting our Transparency vision

For Your Info only• We are already working on any issue you might see• Redundancy means: error ≠ operational issue !

LIVE STATUS

• Steps in a Business Process “drive through” (uses) a series of functions in your Application Landscape

• Disturbances in your Applications landscape could lead to issues in your Business Processes

• Visualizing that makes the impact of operational issues clear and helps in defining or triggering corrective actions

CUSTOMER

Monthly Service Report (MSR) is a monthly report of the status of your services

Having insight into “What is going on” on a daily basis helps in understanding and managing any issues when they come up

ServiceDash gives you insight:• Availability• Incidents & Changes• Capacity (e.g. Storage)• Scheduled Tasks (.e.g. Back-up’s)• Security (e.g. Security Patches)

Easily access your Jira ticketingsystem for viewing, editing &reporting on your service tickets

SERVICES

CUSTOMER

Overview of the Project that are going on• A full Program overview of all your projects• Full blown Projects executed Sprint-by-Sprint and

progress reported in full detail via a PSR• Activity Progress• Milestones• Deliverbles

• Fast-track Projects, typically smaller projects, showinga listing of “What we are currently working on”

RAID-log, on-line & editable by all parties• RAID - Risks, Actions, Issues & Decisions• Exportable to Excel

Document Repository for sharing documents

PROGRAM & PROJECTS

CUSTOMER

Full insight in your pricing stucture, captured in either a Costmodel or Project Costmodels

Overview of the full list of Service Orders (SOs) and their status• Open, Active or Closed (no longer Invoiced)• On-line Repository for your SOs

Further developments towards on-line insight and access to your Invoices, payment status and history

FINANCIALS

CUSTOMER

Working together as 1 team starts with beingeasily reachable

Your Schuberg Philis team at your fingertips• Team & contact details on-line• Pager Schedule for your environment @ Schuberg Philis

Giving you the possibility to view teammember holiday schedule and evenregister your own if you want

PEOPLE

CUSTOMER

Full Access & Control of Application Landscape• Starting from Costmodel, automate towards deployment• Full automation of IaaS & PaaS layers• Push-button deployments & decommisioning

Development Environment Out-of-the-box• On demand (pre-specified) Development Environment• Full tooling set: Build, Test… deploy• Auditable & Certified

Collaboration made easy• On-line access to your Customer Team• Chat & Availability Capability• On-line meetings, audio, video,…

WHAT’S NEXT

CUSTOMER

Thank you!

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