Introduction to ISO 9001-2015

8/16/2019 Introduction to ISO 9001-2015

1/28

Introduction

to

ISO 9001:2015

ByUsman Hamid


2/28


3/28

BEST IN SERVICE INNOVATION for

providing ONE STOP SOLUTION for

CMMI related services

LARGEST IT CONSULTING

COMPANY IN PAKISTAN

Awards & Recognitions


4/28


5/28

• CMMI - Capability Maturity Model Integrated

• Quality Management System

• Information Security Management System• Occupational Health and Safety Management

System

• Environment Management System

• IT Infrastructure Library

• Business Continuity Management

• Disaster Recovery Management

• Risk Management

• Social Accountability Standard SA 8000

We enable organizations to continuallyimprove their business performance andsatisfy its stakeholders by assisting them in thefollowing

CONSULTANCY

TRAININGAPPRAISALS

PROJECT MANAGEMENT

CORPORATE GOVERNANCE

Services


6/28

ENGINEERINGiTHE INFORMATION ENGINEERING COMPANY

Local Clients


7/28

International Clients


8/28

USA

DUBAI KSA

PAK

Current Partnerships & Alliances


9/28

Contact Details

Address: 31 – B – 3, Gulberg III, Ali Zeb Road, Lahore.

Telephone: +92-42-35772926-7

Fax: +92-42-3577-2925

Email: [email protected]

Contact Person:

Muhammad Bilal Islam

Manager Marketing

+92-321-4518529

[email protected]

For more about us

Visit http://www.catalyic.com/

or Follow us on


10/28

Usman Hamid - 03314421517

Senior Consultant, Lead Auditor, and Trainer

– Quality Management System(QMS)

– Information Security (ISMS) – Environmental Management System (EMS)

– Occupational Health & Safety (OH&S)

– IT Services Management System (ITSM)

– Business Continuity Management System (BCMS)


11/28

Brief Introduction


12/28

What does ISO means?

Greek Word

Meaning Equal or Uniform


13/28

Who is IOS and What Is ISO?

• The International Organization forStandardization (IOS) is a worldwidefederation of national standards bodies.

• Working through Technical Committees, it hasdeveloped and published over 18,000 differentISO standards that are used internationally forsubjects ranging from film speeds to wineglasses to quality management systems.

• The official purpose for the issuance of ISOStandards is to facilitate world trade throughstandardization.


14/28

ManagementSystems

ISO 20000-1:2011

Service Management

ISO 22301

Business Continuity

Management

ISO 27001-2013

Information SecurityManagement System

ISO 9001:

2015

Quality

Management

System

ISO 31000 Risk

Management


15/28


16/28

Quality Management Systems (QMS)

• Quality = degree to which customer requirementshave been met

• Management = coordinated activities to directand control an organization

• System = set of interrelated or interactingelements

• Quality management system = a system to directand control an organization with regard to quality

Internationally acceptable standard for Quality is:

ISO 9001:2015


17/28

Benefits of ISO


18/28

Benefits of the Management System

• There are obvious internal benefits

– Competitive Advantage

– Better employee engagement through training,

communication and accountability

– Formalized & repeatable processes

– Accountability at all levels

– Ongoing internal and external audits ensure weaknesses

are identified and improvements are completed

– Better governance and management of suppliers and

outsourced processes – More efficient ability to change


19/28

Customer Benefits

ISO 9001 certified companies queried

• 75% improved their levels of customer

satisfaction and loyalty• 75% booster their operational performance

• 71% acquired new customers and retainedexisting ones.

• 55% achieved cost savings


20/28

Quality Principles

• Leadership

• Customer focus

• Process Approach

• Evidence based decisionmaking

• Relationship

management

• Improvement

• Engagement of people


21/28

Understanding the Standards - PDCA

Do

Plan

Check

Act


22/28

An ISO

Management System


23/28

Elements of a Management System

• Management Commitment – Top management shall……………….

– Participation in Management Reviews

– Provide input for continuous improvement

– Accountable for resource management

• Resource Management – Identification of resources including human, technical,

information and financial

– Identification of roles, accountability andresponsibility (RACI)

– Competence, awareness & training


24/28

Elements of a Management System

• Management Reviews – Required inputs including reviews of audits, customerfeedback, performance measurements, improvements,changes

– Required outputs including actions recorded forimprovements, documented improvements and the

effectiveness of those improvements, additional follow-through of actions identified such as resource needs orcompletion of changes identified

• Document & Records Control

– Documented procedure for creating, approving,maintaining, protecting archiving and destroyingdocuments & records

– Identifying documents of external origin


25/28

Elements of a Management System• Internal Audit

– Document an audit plan – Identify internal auditors, hire or train

– Document outputs and act upon findings

– Timely reporting

• Continual Improvement – Organization shall continually improve the effectiveness of the

management system through the use of the policy, objectives,audit results, analysis of data, corrective and preventive actionsand management review

– Corrective/Preventive Actions recorded, planned and updated

timely – Good Root Cause methodology

– Review of effectiveness of actions taken


26/28

The Way Forward


27/28

From here to getting certified


28/28

THANK

YOU FORYOUR

TIME

Catalyic Consulting Pvt. Ltd.

http://www.catalyic.com/

[email protected]

Follow us on

Documents

Introduction to ISO 9001-2015