Introduction to inetwork and the ANGEN NG9-1-1 dashboard Training Module 1

Confidential 1Confidential 1

Introduction to inetwork and the ANGEN NG9-1-1 dashboard

Training Module 1

Gulf Coast NENA

October 15, 16


Let me introduce inetwork

• Division of Bandwidth.com headquartered in Raleigh, NC

• NG9-1-1 team headquartered in Denver, CO

− Architecture and Network design

− Software Development

− Customer Experience for NG9-1-1

− Technical Support

• Other critical teams located in Raleigh

− Network Operations Center

− Backup Customer Experience and Technical Support


Operations Team

Mary Tuten

SVP Operations

Denver, CO

Fondra Marshall

PSAP Liaison

Denver, CO

Gary Fowler

Director, NOC

Raleigh, NC

Lindsey Carr

Customer Experience

Lead and Trainer

Denver, CO

Murali Medikonda

Director, Network

Raleigh, NC


Product Management, Architecture, & Implementation Team

Ray Paddock

VP, Emergency

Services Portfolio

Denver, CO

Jason Shugart

Director, and

Lead Architect

Denver, CO

Jay Slater

Sr. Product Manger

Denver, CO

Duke Kaczmarczyk

Architect

Denver, CO

Larry Reeder

Manager, SW

Development

Denver, CO

Jim Fleming

In-State

Project Manager

Huntsville, AL


Our Partners

• Auburn University Montgomery

− Overall project Manager

− Planning and coordination of all ECD training

− Primary Contact: John Ellison

• Alabama Supercomputer Authority

− Provides the underlying network to all ECDs

− NOC located in Huntsville, AL

− 24x7x365 support for network problems

− Primary Contact: Ray Jacoby

• Your CPE Vendor!


Phased Implementation

Phase Carriers Call Delivery Impact on ECDs

1 Wireless only

Through current selective routers None

2 Wireless only

Through both selective routers and the ASA ESINet

Primary Focus

3 All Through the ASA ESINet MSAGs & GIS Shape files!

4 All Through the ASA ESINet None


Training Plan Principles

• Focused on the audience - Roles based

• Timed to prepare users for upcoming phases

• Time-efficient

• Multiple vehicles

− Classroom• Gulf Coast(s)• 6 Regional Sessions just prior to Phase 3• On-demand

− Self-based (no instructor)

− Online (with instructor)

• User Guide available in soft copy


ANGEN dashboard Roles• PSAP Admin: View/edit PSAP information, manage alternate PSAPs for

routing, user management to include create, edit and delete users, MSAG and ALI management, GIS management

• PSAP Viewer: View assigned PSAP information, view all MSAGs

• Report Viewer: View/pull reports within assigned PSAP(s)

• pANI Viewer: View wireless pANIs and their assigned PSAPs

• GIS Admin: Shape file management, boundary resolution

• MSAG Admin: View/edit MSAG, report/manage MSAG and ALI errors

• State Viewer: Access to view all PSAPs within the Dashboard and high level reports to include Call Detail Records for the PSAPs.

Note: A person can have multiple roles.


ECD Training Timeline


The ANGEN NG9-1-1 Dashboard

• Single interface for all your provisioning and reporting needs

• Easy to understand, intuitive

• Based on provisioning platform used by hundreds of inetwork customers

• Enhanced to meet the needs of the ECD users

• Accessible by browser

• Additional interface allows upload of files

• Strict Security – Username and password required

• All activities logged for auditing purposes


The ANGEN NG9-1-1 Dashboard

11


Training modules

• Module 1: NG9-1-1 Dashboard, a platform by inetwork, a division of Bandwidth

− Description: Introduction to inetwork, the inetwork team, and the ANGEN

NG9-1-1 Dashboard highlighting current and upcoming features.

− Rough duration: 1 hour

− Audience: Any person interested in learning more about inetwork and the

dashboard and/or any ANGEN user.

− Waves: 1, 2, 3

− Formats• Classroom• Self-paced


Training modules

• Module 2: ANGEN NG9-1-1 Dashboard Administrative Training

− Description: Complete Administrator training for the ANGEN NG9-1-1

Dashboard that will give Administrators hands-on training for creating and

managing users, managing reports, and will also provide a quick

demonstration of what features will be coming in the next wave (Phase 3).


− Audience: PSAP administrators (must register prior to session and

attend Module 1)

− Waves: 1, 2, 3

− Formats• Classroom• Self-paced• Online


Training modules

• Module 3: ANGEN NG9-1-1 Dashboard User Training

− Description: Complete user training for the ANGEN NG9-1-1 Dashboard that

will provide users with hands-on experience for managing their account, for

viewing PSAP information, viewing reports, and will also provide a quick

demonstration of what features will be coming in the next wave (Phase 3).


− Audience: PSAP users (must register prior to session and attend Module 1)

− Waves: 1, 2, 3



Training modules

• Module 4: ANGEN NG9-1-1 Dashboard Training - MSAG and ALI

− Description: Complete user training for managing the MSAG (creating,

deleting and merging records), viewing other MSAGs, and managing

MSAG and ALI errors.

− Rough duration: 2 hours

− Audience: MSAG Coordinators (Must pre-register and attend Modules 1

and 3)

− Waves: 2, 3



Training modules

• Module 5: ANGEN NG9-1-1 Dashboard Training - GIS

− Description: Complete dashboard training for GIS managers, uploading

shape files, boundary conflict resolution, and a closer look at geo-spatial

routing


− Audience: GIS Managers (Must pre-register and attend Modules 1 and 3)

− Waves: 2, 3



ANGEN NG9-1-1 Dashboard Navigation












ANGEN NG9-1-1 Dashboard Conventions

• ECD Self-administrated

− PSAP Admin creates all user accounts and assigns roles

• Consistent look and feel screen to screen

• All dates are UTC

• What you see is what you have access to.

− Your role and your PSAP affiliation dictate this

• No shortcut keys – Mouse and keyboard only

• Some functions initially restricted to inetwork staff

− i.e. Editing state default PSAP pool


Questions

Documents

Introduction to inetwork and the ANGEN NG9-1-1 dashboard Training Module 1