Introduction to

Human Resource

Management

Class 9

Class Overview

Recruitment and selection of employees is

an essential component of an organization’s

short and long-term success. Organizations

that excel in understanding their individual

needs, as related to employees, often are

profitable and successful.

Labor Supply versus Labor

Demand

• Labor Supply - Availability of workers who

possess the required skills that an

employer might need.

• Labor Demand - The number of workers

an organization needs.

The Hiring Process

• Recruitment

• Selection

• Socialization

Recruitment

1. Determine the job needs by conducting a job

analysis.

2. Use several mediums to recruit and attract

qualified candidates.

Recruitment Practices

• Internal recruitment (i.e., existing employees)

• Employee referrals

• Organization’s HR Department assist with recruitment

• Utilization of an executive search firm

• Internet job boards

• Job search engines

• Social media

• Social networking

Video - Recruitment

Please click on the image above to view a video about recruitment.

Companies with Excellent

Recruitment Programs

Selection

After identifying potential candidates, though successful recruitment, the selection

process begins.

There are various types of selection practices. The goal of the recruitment,

selection, and socialization process is to identify the BEST candidate for the position

and organizational culture.

Importance of Selection

“Selective hiring is critical, because it

reduces future staff turnovers, reduces

costs, and increases morale and

productivity. To find the best fit, managers

create a list of relevant criteria composed of

critical skills, behaviors, and attitudes for

each position.”

Selection Techniques

Screen candidates through assessments

including:

– Resume evaluation

– Related job experience

– Behavior-based interviewing

– Knowledge assessments

– Personality tests

– Technical competency testing

Selection - Reliability and Validity

Are you selecting the candidates that you

intend to? Are your recruitment tools

measuring what you hope?

It’s important to examine two factors:

– Reliability: “The extent to which a selection

test provides consistent results.”

– Validity: “The extent to which a test measures

what it claims to measure.”

Reliability and Validity in Selection Tools

Socialization

“Socialization is one strategy for helping the new hire to feel comfortable in the organization

and, if properly done, can significantly strengthen their (his/her) loyalty and long-term

commitment to the company. Socialization is an essential ingredient of the on-boarding process in helping a new worker to gain their (his/her) “sea legs” in their section and company and can be accomplished in the ways described

below, among others.”

Socialization Tips

• Employee onboarding

• Material and resource presentation and explanation

• Mentorship programs

• Teambuilding

• 1-on-1 meetings with supervisor(s)

Socialization Topics to Address

Cost of Recruitment and Selection

• Acquisition of talent– Advertising

– Marketing

– External research

– Time

• Training process– Onboarding

– On-the-job training

– Departmental training

• Acclimation into new position– Time associated with acclimating to new role.

Challenges in Hiring

• Determining characteristics important to performance

• Measuring characteristics that determine performance

• Motivational Factors– Leadership style

– Rewards system

– Organizational climate

– Structure of the work

Motivational Factors

Performance = Ability x Motivation

“Ability is the physical, intellectual or emotional

capability of your employee to get the job done.

Is your employee even able to do what is

required in the job? Motivation, however, has

to do with desire and commitment. Does the

employee WANT to do the job at the level and

competence that is required?”

Video - Motivational Factors

Six Hidden Factors of Motivation

Please click on the link above for a video about

motivation.

Retention

“Hiring employees is just a start to creating a

strong work force. Next, you have to keep

them. High employee turnover costs

business owners in time and productivity.”

Keeping your employees happy, engaged,

excited, and productive is essential to

business strategy.

How to Retain EmployeesWhile there are a number of retention tips, The Wall Street Journal has provided one of the most comprehensive lists of tips, which include:

– Offer a competitive benefits package that fits your employees’ needs.

– Provide some small perks.

– Use contests and incentives to help keep workers motivated and feeling rewarded.

– Conduct “stay” interviews.

– Promote from within whenever possible.

– Foster employee development.

– Create open communication between employees and management.

– Get managers involved.

– Communicate your business’s mission.

– Offer financial rewards.

– Make sure employees know what you expect of them.

– Hire a human-resources professional.

Companies with Low Employee

Turnover

Companies with High Employee

Turnover

Steps to Improving Employee

Retention

Please click on the link above for a video about

employee retention.