Introduction to

Neil Thwaite, Director of Service and Business Development

Gill Green, Director of Operations and Nursing

GMW Service Overview• £155m turnover (£15m efficiencies over 3 years)

• 3200 staff

• Service Provision - District Services

- Specialist Services

• Fully compliant with CQC, Monitor Standards

• One of 9 “High Performing Organisations” in England (MBS 2012)

• Delivered all financial/quality targets set nationally and by PCT

• Nationally benchmarked; reference cost 101

12 month review CQC Planned Review – Fully Compliant

Monitor Mental Health Indicators – Achieved

PCT Vital Signs

Quality Account – Improvements Demonstrated

CQUIN – Fully achieved – 39 Schemes

Competed successfully in tenders

Staff Survey and Patient Surveys – positive

Achieved Financial Targets and CIPs

Bolton Services

Quality AccountImprovement Priorities

1. Psychological Therapies – Improving Access and Outcomes2. Patient Experience - Delivering Service Improvements by

Listening to and Learning from Service User Feedback3. Recovery – Improving Outcomes 4. Carers - Improving Carer Identification, Involvement and

Engagement5. Dementia - Enhancing the Quality of Life for People with

Dementia6. Physical health - Supporting Improvements in our Service Users’

Physical Health7. Environment - Improving the Physical Environment and

Embedding our Commitments to Sustainability 8. Dual Diagnosis – Improving our Responsiveness to Individuals

with Co-morbid Mental Health and Substance Misuse Needs

Local Service Priorities & Redesign

• RAID

• Section 136 Suite

• Psychological Therapies

• RADAR

• Community Team redesign - needs led not age led

• Dementia prioritised by PCT - memory services

• Reduction in inpatient beds; investment in community

• Carers Involvement

• OATs – exploring options to improve patients quality

• Ryan-Rooney Review - improvements

Local Service Priorities & Redesign

Discussion

Your feedback on our services and priorities to work on