IntroductionIf you have visited friends or relatives who live some distance from your home for more than a day you have had a travel experience. Answer the following questions:

1)Write down some of the things you did during your visit2)Where did you stay?3)What type of transport did you use?4)Make a list of the important things you need when going on a journey5)Think of reasons why people travel6)List different types of transport tourists can use to get to their destinations7)Make a list of FIVE attractions8)Make a list of different types of accommodation that a tourist can stay in9)Make a list of different things a tourist can spend money on

What is Tourism?All travel for whatever reason that results in one or more nights spent away from homeWhat is a tourist?A person who visits places away from home, travelling to the destination and spending money at the destination

What Who is a Why Where How

Is tourism? Tourist? Do people travel

Do they go? Do people travel

Tourism is travel for recreational, leisure or business purposes

A person who travels away from his/her home

The reason why tell us the type of tourist

This refers to their travel destination

Tell us their chosen mode of transport

Inbound Tourism: Activities of non-resident visitors travelling to and staying in RSA – positive effect on economy, provides formal and informal employmentOutbound tourism: South Africans travelling abroad - on their return taxes are levied at customs on goods bought in other countriesAdvantage of inbound tourists: *Creates formal and informal jobs

Advantage of outbound tourists:•Generates income through customs levied at gateways (airports, harbours, border posts) and has a positive effect on the economy

Domestic Tourism: South Africans travelling within our country itself, taking holidays, short breaks, day trips and visiting family and friends Regional Tourist: A person travelling outside his own country, but within a specific region – E.G. A south African visiting SADC countriesInternational Tourist: Someone who travels outside their own countryDay –tripper: A person who visits a attraction and returns home on the same day

A Destination is a place being visited, the end of a journeyAccommodation A place where a tourist overnightsAttraction A thing or place that draws touristsTour operator A person or company that organises package toursTravel agency A business that arranges transport, accommodation and tours for touristsConference Organiser This person organises workshops, special events, meetings, conferences, exhibitions – it includes venues, food, accommodation and transportTour guide They accompany tourists on a tour and give them information on the destination

A few reasons why people travel• To get away from their current situations and locations• For a quick vacation or as a means of finding one’s self• To enjoy new experiences• To learn and experience new languages, new food, and new cultures• The advancements in transportation make it easier to travel• Visiting families and friends• In search of a new jobs• Spending a few weeks of winter in a summer destination

Types of touristsLeisure: Travel away from home to relax. Beach, movies, game park, theme park, holiday resort, sightseeingBusiness: Travel for work. Meetings, conferences, indabaEco: Travel to experience the natural environment. Holidays involve nature, animals, bird watching, botanical gardens, elephant ridesVisiting friends and family: (VFR) who do not live in the same town/cityEducational: Travel to places to study. Historical places, heritage sites, battlefields, museums, librariesSport: Player, spectator, Olympic games, world soccer, cricket, rugby gamesAdventure: Travel to do exiting activities. White water rafting, sky diving, swimming with sharks, bungee jumping, mountain climbing, hiking, skiing

Cultural: Travel to explore the local inhabitants. Heritage sites, cultural villages, museums, cultural festivals, clothing, danceIncentive: Many companies offer incentives/rewards to employees if they make a profit for the company. Incentives can be holidays or day tripsConference: Same as businessReligious: Visiting religious sites e.g. Zionists travel to Moria, Muslims to MeccaHealth: Travel to destinations for health related benefits Spa, mineral springs, Health hydroSpecial Interest: Bird watching, stargazing, medical tourists, volutourism, food festivalsGap year: Taking a gap year (also known as year abroad, year out) refers to taking a year out of studying to do something else. Many people take a gap year before starting college or university, but it can be taken at any time.

Backpacker: Someone, especially a young person without much money, who travels around an area on foot or with public transport, carrying a backpack

Youth Tourists: A person younger than 35 years. Travel within their country and abroad to visit friends, to study to understand other cultures.Health and medical tourists: People who visit another country for specific medical reasons or to get cost effective medical procedures done.Delegate: A person attending a conference/meeting/exhibitionPrepaid: Paid for in advanceService provider: A person or a company that provides or gives a certain service for a fee.

Peak season: Late November, December, early JanuaryVRF: Visiting friends and relativesFlashpackers: Backpackers who are in their early 30sPatrons: Customers who frequent an establishmentHospitality sector: Accommodation Bar: An establishment located in the city centre, sell alcoholic beverages but no foodSouth Africa’s top attraction: Kruger National ParkNegotiate discount packages: Tour operatorAn example of special interest tourism: Bird watching in the bushveld, stargazing at Sutherland in the Karoo

The difference between an embassy and a consulate

Definition Responsibility

Embassy Houses the ambassador and represents a country in a foreign country

A place of safety for its citizens

Consulate Where the consulate lives and deals with visa and passport applications for a country

Issues visasDeals with minor diplomatic affairs

Tourist Needs and ExpectationsCultural needs: Expectations and requirements that relate to a certain cultural group.E.G Tourist from the Middle East: Jewish – Kosher food, visits to a synagogueMuslim Halaal food, no pork, no alcohol, visits to a mosqueOrganise interpretersFind out in advance which cultural group you will be dealing withTreat all cultures with respect and dignitySpecial needs: tourists with disabilities (ramp for wheelchair and lower door handles, menu in Braille for blind person) business tourists might need the internet, babysitters, baby seats in restaurant, vegetarian meals (no meat)Expectations: Clean accommodationSafe environmentHospitalityFriendly staffHelpful staff

A summary of tourists needs and expectations• A variety of different types of accommodation that suit the different needs and budget of tourists• Accommodation that is of the standard and quality that has been advertised.• Available and safe forms of transport• A variety of different facilities such as tours, information about various attractions in thearea as well as facilities to exchange currencies• A variety of different of food and beverage establishments to cater for the different needs• Food and beverage establishments that are of the required standards as advertised.

Visa: An official mark put on a passport by officials of the country of destination, to show that the holder has permission to enter that countryPassport: A permit , issued by your own Home Affairs, to go in and out of your countryTravel Insurance: An agreement to compensate someone for a loss taken by those who travel , it covers certain losses such as medical expenses, loss of personal belongings (baggage) or delays.

Tour PlanningA Tourist Profile: The tourist profile will assist the travel agent to set up a tour according to the requirements of the customer and to ensure customer satisfactionSurnameNameNationalityAgeResidential AddressContact detailsLanguageOccupationIncome (low, middle, high)Drivers LicenceSpecial interestsSpecific Dietary requirementsSpecial needs (transport, accommodation)