PowerPoint Presentation

Quality.COMPANYLOGOGroup 5. Alfaransi|Arista|Arya|Dede|Fahrudin|Gilang|Raja|Wisnu1IntroductionTable of content.Is Quality Important ?Measuring QualityReferenceIf you dont want the animations, just go to the Animations tab above, click Animation pane, and delete all the animations in the sidebar.

2What is Quality ?COMPANYLOGOIntorduction.3Intorduction.Quality./kwalti/

Simply right-click the image and choose Change picture..4In Manufacturing, Quality is a Measure of excellence.

Or ISO 8402:1986 Standart is declared Quality as : "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."

Introduction.Quality/kwalti/

5It Is Brought About By Strict And Consistent Commitment To Certain Standards That Achieve Uniformity Of A Product In Order ToSatisfy Specific Customer Or User Requirements.Introduction.Quality is the result of a comparison between what was required and what was provided.6For a Business ?COMPANYLOGOIs Quality Important7Getting Further Is Quality important ?

Simply right-click the image and choose Change picture..8Quality affects a company in a variety of ways, from productivity and profitability to customer satisfaction and public perception. In addition, quality affects the overall operating costs of a company. Focusing on quality helps keep a company strong in all areas.Getting Further.Can it affect on a business ?9Getting Further.Quality is critical to satisfying customers and retaining their loyalty so they continue to buy from you in the future.Customer Expectations

The growing importance of social media means that customers and prospects can easily share both favorable opinions and criticism of a product quality.Reputation

Poor quality increases costs. If defective products reach customers, a company will have to pay for returns and replacements.Costs

10Getting Further.

A Goal of a Company is to get a profit, as many would have us believe, A business would have no profits if it failed to create and retain satisfied customers. Providing products and services which meet customer needs and expectations creates satisfied customers. retaining their loyalty so they continue to buy from you in the future. 11Quality Measurement .COMPANYLOGO12Measuring Quality.The measurement of Quality, whether Product or Process, They are used to evaluate how close or far company are from the objectives set in the plan in terms of completion, quality, compliance to requirements, etc.However, it is important to remember that:Quality issubjective, it is a matter of personal opinion and what constitutes an acceptable level of quality will vary from one individual to another

Not all aspects of quality are tangible for example the degree of assurance given by a Company name or reputation can be very important even though it is hard to measure.Quality is always evolving because of things like improved technology, better materials, new manufacturing techniques and fresh competitors. No firm can afford to stand still as far as quality is concerned13Measuring Quality.Measuring Product QualityStating the requirements in a clear, concise, and testable is only part of achieving product quality. It is also necessary to identify the measures and criteria that will be used to identify the desired level of quality and determine if it has been achieved. Measures describe the method used to capture the data used to assess quality, while criteria defines the level or point at which the product has achieved acceptable (or unacceptable) quality.Businesses can measure quality aspects such as:

Failure or reject ratesLevel of product returnsCustomer complaintsCustomer satisfaction usually measured by a surveyCustomer loyalty evident from repeat purchases, or renewal rates14Measuring Quality.BenefitsListed below are seven important benefits of measurements:

To identify whether we are meeting customer requirements.

To help us understand our processes.

To ensure decisions are based on fact, not on emotion.

To show where improvements need to be made.

To show if improvements actually happened.

To reveal problems that bias, emotion, and longevity cover up.

To identify whether suppliers are meeting our requirements.

15DID YOU KNOW ?HOW MUCH TOYOTA SPENd TO RECALL their productWHICH ARE ALREADY REACH THE CUSTOMERS?According the company's October-December 2010 earnings resultsIt estimated that the worldwide recall, now involving some8.5 million carsFor ComparisonAccording to Jakarta Metro Police, in dec 2014 total cars in jakarta is just4.5 million carsIt cost up to180 BILLION jpyOr

80 billion yen lost sales100 billion yen for repairHow much180 BILLION jpyIs ?With Average JPY to IDR Exchange Rate 1 JPY =Rp113 IDRRp20,340,000,000,000And How MuchIs ?Rp20,340,000,000,000

If We Try To Buy You Will Get That For About2,034,000,000

20255,461,700Total Indonesia Population in 2015 Is AboutAccording the Wikipedia, Reported By Badan Pusat Statistik

And if you Give that to All Person in indonesia, each will get

References.COMPANYLOGO22References.http://www.businessdictionary.com/definition/quality.html#ixzz3nURtxkBphttp://www.onquality.info/2012/11/what-does-quality-mean-to-you-wqm.htmlhttp://www.businessdictionary.com/definition/quality.htmlhttp://www.slideshare.net/mtaram/total-quality-management-presentation-949360?qid=75ca5018-63ac-4eff-88c0-90e9bafb8b3c&v=default&b=&from_search=1http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Introduction-to-quality/http://www.fao.org/docrep/w7295e/w7295e03.htmhttp://beta.tutor2u.net/business/reference/quality-introductionhttp://smallbusiness.chron.com/four-ways-quality-can-affect-company-21930.htmlhttp://smallbusiness.chron.com/quality-important-business-57470.htmlhttp://www.slideshare.net/johnpadua/chapter-1-introduction-to-quality-41510888

23Thank You.COMPANYLOGO

24Chart15545

Sales

Sheet1Sales1st Qtr552nd Qtr453rd Qtr1.44th Qtr1.2To resize chart data range, drag lower right corner of range.