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September 18, 2019
Introducing the New and Improved
BSC Website!
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How did we determine new layout?
• Google analytics
• Right Now portal reports
• Call center direct feedback/call logs
• Several rounds of meetings with all service lines
New Business Services Center website
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• NYS web standards
• Navigation
• User-centric
• Easier-to-find topics
• Location of forms
• Help Center
Changes you will see:
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Old site:
New site:
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To find a form on the old site:
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How to find a form on the new site
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New section for liaisons
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BSC Help CenterAsk questions, find answers.
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Benefits of the Help Center• Find answers online
• Give your feedback
• Track question status
• Choose Q&A alerts
• View question history
• Update contact info
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How To Find
Answers
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Choose from the results list
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Read helpful information
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Need more help?
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A look inside your account
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Wrap-up
• Website questions - email [email protected]
• BSC Help Center questions – email [email protected]
• Visit us in room 635 at 12:15 pm to learn more about the website and
BSC Help Center
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Questions?
