INTRACOM IT Services Midde East & Africa Sector 26% Financial Services 18 ... Oracle Enterprise Resource Planning ... accurate financial system; a system that includes integrated business

INTRACOM ITS MIDDLE EAST & AFRICA

COMPANY PROFILE

INTRACOM IT SERVICES MIDDLE EAST & AFRICA

COMPANY PROFILE

Middle East and Africa

2010

Company Profile

Copyright © 2009 by INTRACOM IT Services Middle East & Africa 2

Table of Contents About INTRACOM IT SERVICES Middle East & Africa ...................................................................................... 3

INTRACOM Holdings .............................................................................................................................................3

INTRACOM IT SERVICES Middle East & Africa ......................................................................................................4

Mission .................................................................................................................................................................5

Vision ....................................................................................................................................................................5

Core Values ...........................................................................................................................................................5

Scope of Business ......................................................................................................................................... 6

Partnerships ................................................................................................................................................ 8

Oracle ...................................................................................................................................................................9

EMC.......................................................................................................................................................................9

Cisco ......................................................................................................................................................................9

IT Solutions and Professional Services ......................................................................................................... 10

Integrated Solutions .......................................................................................................................................... 11

Enterprise Resource Planning (ERP) .............................................................................................................. 11

Customer Relationship Management (CRM) ................................................................................................. 12

Point-of-Sale Solutions (qp2) ......................................................................................................................... 12

Business Intelligence (BI) ............................................................................................................................... 12

Disaster Recovery and Business Continuity ................................................................................................... 13

Infrastructure Solutions ..................................................................................................................................... 13

Cisco ............................................................................................................................................................... 13

EMC ................................................................................................................................................................ 14

Professional Services ......................................................................................................................................... 16

Project Management Services (iPMO) .......................................................................................................... 16

Technology Consulting .................................................................................................................................. 17

Software Development Services Offerings .................................................................................................... 17

Application Integration Services .................................................................................................................... 17

Technical Support Services: ........................................................................................................................... 18

Training .......................................................................................................................................................... 19

Corporate Social Responsibility .................................................................................................................. 20

Key Projects/Success Stories ...................................................................................................................... 22

Company Profile


About INTRACOM IT SERVICES Middle East & Africa

INTRACOM Holdings

Established in 1977, and now one of the largest multinational technology groups in Greece. The Group is holding company with five established subsidiaries: INTRACOM TELECOM, INTRACOM DEFENSE ELECTRONICS and INTRACOM IT SERVICES, INTRAKAT and HELLAS ONLINE. INTRACOM has been listed on the Athens Stock Exchange since 1990; participation in the FTSE/ASE-40 index.

The Group’s main activities are: Telecommunications solutions and products; Defense Electronics Systems; e-Government projects and IT systems for Public Administration, Financial Institutions, Banks and Large Enterprises; Telephony and Broadband Telecommunications Service provision; and Construction.

INTRACOM has more than 32 of years of strong presence in Greek and international markets; subsidiaries/participations in 21 countries; exports to 60 countries. INTRACOM Strategic focus is on the markets of Western Europe, Central and Southeast Europe, the Middle East and North Africa. The Group is maintaining a pool of 6,200 full time experienced professionals; 2,000 of them work outside Greece.

Telecoms products

Turn-key solutions

Network integration

Professional services

IT systems integration

and deployment

Software development Outsourcing & managed

services

Defense electronics

products & applications

Co-production of defense

electronics subsystems

Participation in international R&D programs

Construction

High-tech infrastructures

Energy / natural gas

Site maintenance

Steel structures

Next generation telecommunications operator

Internet, voice and data services

A leading regional telecommunications

systems manufacturer and solutions provider

The leading IT services provider in the Greek market and a major regional IT solutions

integrator

Greece's largest defense electronics

systems provider

The leading hi-tech construction company

in Greece

One of the largest voice/internet telecom

service providers in Greece

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BROAD PORTFOLIO OF SOLUTIONS

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Company Profile


INTRACOM IT SERVICES Middle East & Africa

INTRACOM IT SERVICES Middle East & Africa is a regional IT solutions, systems integration, and professional services provider. The company’s Head Quarter is based in Amman – Jordan, and was established in response to the increasing demand in the Middle East and Africa region for a company specializing in professional IT services, systems integration and mastering end-to-end integrated IT solutions.

INTRACOM IT Services Middle East & Africa is a subsidiary of INTRACOM IT Services - Greece that was registered in Amman – Jordan on 17 December 2000, at the Ministry of Industry and Trade – Companies Control Department. In addition, Professionalism, commitment and liability have secured a strong and consistent presence for INTRACOM IT Services Middle East & Africa in almost every sector of the economy, and thus, successfully expanded its activities to various countries in the Middle East; from Jordan and as far as Pakistan, Senegal and Mali.

The Company Team currently consists of more than 200 professionals; each one of them is an achiever, a problem solver, with passion for excellence. The collective professionalism, talent, and experience of our people help us to continuously deliver lasting impact, actual results, and prove ourselves reliable to our clients.

Company Profile


Mission

“Leaders in innovative, quality, cost-effective, localized global Technology Solutions”

Vision

“Support our customers grow their business and better serve their clients, through delivering innovative solutions, investing in our human capital, maximizing return on investment and upholding our social responsibility”

Core Values

Six key values shape the culture and define the character of INTRACOM ITS Middle East & Africa. They guide how our People behave and make decisions day after day.

Striving for Excellence Fostering Innovation Caring Leadership Corporate institution Transparency

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Scope of Business

`INTRACOM IT Services Middle East & Africa thrives to provide exceptional customer service, superior technological innovations, best fitting business solutions and distinguished consulting services in key business areas while aiming to optimize the values of the firm. Our commitment and liability have secured a strong and consistent presence in almost every sector of economy especially the following:

Public Administration Governmental/Semi-Governmental Organizations Telecommunications Banking and Finance Health Education Energy and Utilities

Others2%

Tele-communications

54%

Public Sector26%

Financial Services18%

Portfolio of Business Sectors

Company Profile


These engagements helps us to understand the industries inside and out, further enables us to give our clients a clear perspective on the business challenges and issues that matter to your business the most; both current and future.

We at INTRACOM IT Services Middle East & Africa are specialized in the implementation of the following, including the needed consultancy, training, support and project management services:

Oracle Enterprise Resource Planning (ERP) Software implementation; mainly Oracle Financials, Supply Chain Management (SCM), Human Resources Management Systems (HRMS) and Customer Relationship Management (CRM)

Oracle Financial Services Applications (OFSA) implementation

Infrastructure and Networking Solutions

Storage, Archiving, Disaster Recovery and Backup Solutions

Project Management professional Services; including managing projects, project management advisory and consulting, and building project management office (PMO).

Our focused, Cleary defined strategy of what we do and where we serve, has enabled us to successfully deliver, in more than 24 countries, a multi-million USD portfolio of projects on-time, while ensuring the delivery of high-quality deliverables, and ultimately keep in mind the significance of the exceptional satisfaction for our clients, day after day.

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Partnerships

At INTRACOM ITS Middle East & Africa, we recognize the key role our partners play in our ecosystem – a community of organizations and individuals focused on a common goal – our clients’ success. Our partner programs provide a strong foundation of support and collaboration that fosters unparalleled value and mutual business success for our clients, our partners, and our business.

Therefore, INTRACOM IT Services Middle East & Africa has developed powerful and sustainable partnerships; with a core objective of helping our clients become high-performance businesses while getting the most value out of their technology investments. Our alignment with market leaders enables us to deliver a balanced and integrated portfolio of IT solution and professional services to our clients.

As our partners share with us the passion for customer value, we have created relationships that focus on helping our clients to:

Secure greater utilization and value from their technology investments. Reduce the risk and costs associated with their technology investment process, as well as the total cost of

technology ownership. Eliminate the complexity of their operations and reduce the operational cost through automation Building clients expertise on various partner’s solutions, through collaborative planning and execution

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INTRACOM Middle East and Africa has successfully maintained three main partnerships with three IT solutions market leaders, namely; Oracle, EMC2 and Cisco.

Oracle

INTRACOM IT Services Middle East & Africa was the first company in Jordan to achieve a high level of accomplishment with Oracle Systems Ltd., by officially becoming a Certified Advantage Partner (CAP) in 2004. Since then, INTRACOM IT Services Middle East & Africa has been strengthening this highest level of partnership with Oracle; which is the world's leading supplier of software for information management, and the world's second largest applications Software Company.

EMC

INTRACOM IT Services Middle East & Africa is a Premier Authorized Partner and Authorized Services Network Partner for EMC; which is the world leader in information storage, management, as well as disaster recovery solutions.

Cisco

INTRACOM IT Services Middle East & Africa is a Premier Certified Partner for Cisco. Cisco's Internet Protocol (IP) based networking solutions are the foundation of the internet and most networks used by corporations, educational institutions and governments around the world.

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Company Profile


IT Solutions and Professional Services

Every day, governments, corporations, institutions, and business rely on INTRACOM IT Services Middle East & Africa team to find solutions and seize opportunities. Over the years and various clients’ engagements, our team has developed unique problem-solving skills, with deep technical knowledge, and strong implementation experience to help our clients achieve success in their most critical missions.

In addition, our clients face a challenging environment. While some organizations struggle to survive, others emerge even stronger. INTRACOM IT Services Middle East & Africa has managed not only to come out on top as a market leader; during the challenging economic crises, but also helped our clients to survive and go stronger during such harsh times.

By efficiently combining those experience, skilled people and focused approach, INTRACOM IT Services Middle East & Africa a portfolio broad range of IT solutions and professional services that aims to satisfy the region’s Technology needs for integrated solutions, infrastructure and professional services. All solutions and services are directed at a commitment to deliver actual results for clients’.

Company Profile


Integrated Solutions

With our integrated solutions, you can reduce costs and increases productivity through a portfolio of rapid value solutions, integrated business processes and industry-focused solutions. You can also strengthen your competitive position with purpose-built industry solutions that drive greater value across your business.

Enterprise Resource Planning (ERP)

ERP is a comprehensive end-to-end system which is based around customer relationship management, financials, supply chain, human resources and manufacturing systems with the objective of integrating the data and processes of these different functional areas into one single system for easier data access. INTRACOM IT Services Middle East & Africa provides its various customers with the latest ERP systems, to fulfill their requirements in an efficient and effective manner in the following areas:

Financial Management Systems (FMS)

INTRACOM IT Services Middle East & Africa provides solutions to fulfill the needs of a smooth but still an accurate financial system; a system that includes integrated business solutions designed for enterprises operating in dispersed geographical locations, in multiple currencies, competing in time-critical market, and organizations that need to be more effective in their business operations. Our professionals at INTRACOM Middle East & Africa deploy the most common business best practices to fit at its best the client’s requirements and/or helps maximizing the value of a financial automated system.

Supply Chain Management (SCM)

INTRACOM IT Services Middle East & Africa provides best-in-class, complete, open, integrated solution that integrates and automates all key supply chain processes, from design, planning and procurement to manufacturing and fulfillment , providing a complete solution set to enable companies to power information-driven value chains in order to fulfill the needs of an automated industry-specific supply chain management system. They include product lines that address various functional requirements across multitude of areas including procurement, order management, warehouse management, manufacturing, product lifecycle management, maintenance, logistics, supply chain planning and execution. All the above enables organization's management to accurately and efficiently manage control and improve workflow

Human Capital Management Systems (HCMS)

We’ve all heard the saying “Our people are our most important asset”. INTRACOM IT Services Middle East & Africa offers a human resources management system (HRMS) that puts those words to action. We believe that firms must develop and execute a comprehensive Human Capital Management strategy, supported by leading technology and committed HR staff to attract, retain and engage talent in order to achieve business goals and optimize performance. As they are facing many business challenges today, firms must transform their HR function from predominantly administrative departments to function that deliver workforce excellence; a strategy that will separate the best firms from the rest over the next few years.

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Customer Relationship Management (CRM)

Through Oracle CRM E-Business Suite and Oracle Seibel solutions, INTRACOM IT Services Middle East & Africa provides a better understanding for the customers' needs, with the purpose of automating marketing, sales and customer support business cycles. In addition, our CRM team will help you in reducing selling costs and increasing revenues, increasing ROI, identifying new markets and improving customer value, satisfaction, profitability and retention in the following areas:

Marketing Solutions: assist Marketing department in automating and tracking marketing processes through all possible channels.

Sales Solutions: assist Sales department in automating their sales ‘preordering processes’ through all possible channels.

Services Solutions: assist Customer Support department in automating and managing internal and external customer support in areas, such as: helpdesks, contact centers, mobile field, etc.

Contact Centers: unified interaction centers and computer telephony integration.

Point-of-Sale Solutions (qp2)

With a converged Point-of-Sale (qp2) solution, INTRACOM IT Services Middle East & Africa offers extensive experience in installing, operating, maintaining and enhancing in-house developed POS system for the telecom operators.

Our POS provides end-to-end direct solution (qp2) from order to service provisioning. The solution captures sales orders, handle sales and services inquiries, process sales requests and upgrades, and integrate with third party systems for service provisioning and invoicing in a seamless environment.

Business Intelligence (BI)

INTRACOM IT Services Middle East & Africa offers implementation services for Management Information Systems (MIS) such as decision support systems, data warehouses, and portals, which provides organizations with the tools to dig for cost saving areas and opportunities to increase net income and profits, including:

Hyperion BI solutions: Oracle Hyperion is the most comprehensive portfolio of technology and applications for enabling the insight-driven organization, including leading BI applications, BI platform technology, and data warehousing. With the #1 market share in business analytics, Oracle Hyperion enables organizations to gain complete and timely insight, distribute intelligence pervasively. Hyperion is the market leader in Financial, Operational and Strategic Planning. It has applications for Planning, consolidation, score cards, reporting, dashboards, analysis, Master Data Management and Foundation.

Ready-made (prepackaged) solutions: Solutions that enables to build corporate, customer-centric data warehouses in the fields of financial services and telecommunications, such as Data Marts, Data Extraction, Transformation and Loading.

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Disaster Recovery and Business Continuity

A wide range of business continuity and disaster recovery offerings—from simple, low-cost back-up-to-disk solutions to state-of-the-art local and remote replication capabilities, which help to respond quickly to virtually any type of outage, disaster, emergency. Disaster recovery ensures business owners the security and confidence of business continuity after disasters and reduces the risk of human disasters

Infrastructure Solutions

INTRACOM IT Services Middle East & Africa provides services for the planning, design, implementation and supervision of network and hardware projects, which enables the customers to use efficiently their IT infrastructure. Our know-how is in the areas of system administration (UNIX, Windows and Linux), information and IT security, network solution (Cisco and R&M) as well as storage solutions (EMC). The best technologies from well-known manufacturers are used, including EMC2 and Cisco Systems Inc.

Cisco

Cisco is a worldwide leading provider of hardware, software, and service offerings used to create networks solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction, and strengthen competitive advantage. With its Silver Partnership with Cisco, INTRACOM IT Services Middle East & Africa provides end to end infrastructure solutions including LAN/WAN infrastructure, wireless, security, storage, content networking and unified Communications product sets. Our team can serve the entire spectrum of the market from small, medium to large enterprises, and demonstrates business value and competitive advantage through our range of Cisco business solution propositions.

Network Foundation

The Network foundation is the heart of the network, providing the high speed connectivity between devices, applications and users needed to increase productivity and ensure the competitiveness of your business. LAN Switching & Routing now incorporates many intelligent features such as security, quality of service and Power over Ethernet to enable the efficient and scalable integration of applications.

Network Security Solutions

Business critical information can be protected while continuing to allow use of the Internet for mobility and flexible access. Network security must be pervasive and integrated into the fabric of the network infrastructure itself. The network becomes the main point of control for preventing and responding to security threats, helping to ensure information privacy, protect against threats, and control access to corporate resources.

Unified Communications solutions

The Unified communications solutions integrate voice and video along with collaborative working, conferencing, messaging and mobility applications to meet the video and communications needs of today's offices and workplaces, with Unified Communications solutions, the benefits of IP Telephony and IP Convergence extend even further. Instead of simply connecting products, unified communications applications

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are integrated within a single IP network infrastructure that helps organizations align their communications more closely with business processes, ensuring the right information reach the right people through the right medium quickly and efficiently.

Datacenter solutions

Increased business demand for IT functionality has driven considerable and rapid datacenter growth for many organizations. This has often happened on an ad hoc basis, with ‘stove-pipe’ application deployment resulting in elements of the infrastructure running at full capacity while others are underutilized. For IT departments, this means higher support and operating costs and massive inefficiencies. Support costs are just one escalating datacenter overhead – with multiple facilities and sprawling server estates, organizations also face rising energy bills and floor space requirements.

To help reduce the total cost of ownership, organizations need to ensure they are making best use of all their datacenter resources through the adoption of standardized processes and flexible technologies. Datacenter Technology Optimization services enable organizations to establish a resilient and scalable infrastructure that is cost-effective to support. Our end-to-end services encompass.

Wireless LAN solutions

Many businesses have already seen how wireless networks can boost productivity, improve communication and speed up decision making. Anytime, anywhere access to information promotes collaboration with colleagues, business partners, and customers alike, while real-time access to instant messaging, email, and network resources boosts productivity. But wireless networks offer so much more than just access anytime, anywhere and with anybody; they are changing the way we work and do business. we believe that deploying wireless technology can literally revolutionize the way you do business. Case studies abound showing both implementation cost savings and productivity gains that can truly unlock your workforce's potential and translate to bottom-line results.

EMC

INTRACOM IT Services Middle East & Africa with its Premium partnership with EMC; provides the technologies and tools that assist to release the power of company's information.

With EMC2 and INTRACOM IT Services Middle East & Africa information infrastructure, companies can avoid the potentially serious risks and reduce the significant costs associated with managing information, while fully exploiting its value for business advantage

Archiving:

Create an accessible online archive solution that lowers operational costs by shrinking backup windows and speeding restores.

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Backup and Recovery:

Combine EMC2's recovery management offerings, backup technology, and management strategies to fortify your information and assure compliance.

Enterprise Content Management:

Use content-enabled solutions to mitigate risk without compromising your ability to harness opportunities.

Replication:

Combine the latest in continuous data protection and continuous remote replication technology with the industry's most robust, proven disaster-recovery offerings.

Security:

Deploy secure products with built-in capabilities for access control, data protection, secure serviceability and communications, and auditing.

Storage:

Manage more data, more efficiently and keep your information available and secure so that you are ready for growth.

Virtualization:

Optimize resources, simplify mobility and management, and improve flexibility across the IT infrastructure with virtualization technologies from EMC2.

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Professional Services

Project Management Services (iPMO)

Over the years, and through their extensive ERP implementation engagements, our project management professionals and ERP consultants have crafted ERP flavored project management methodology, practice and professional services. In fact, INTRACOM ITS Middle & Africa project management methodology has been built upon the Project Management Institute (PMI) best practices, as well as the project management methodologies of leading IT solutions providers (e.g. Oracle, EMC2, and Cisco).

Our certified project management professionals and consultants can help your business through one or a group of our project management professional services, as follows:

iManage

INTRACOM ME&A project managers will fully manage your project, to ensure that you will reach your project objectives on-time, in-scope, within budget, and allows you to meet or exceed your quality requirements.

iAdvise

INTRACOM ME&A project management advisory services would be a wise choice for your business, when you need to improve bottom line performance. To enhance your project management performance, our consultants will work with you on the 3 key elements for Project Excellence; tools, processes and people.

iTrain

Built according to PMI project management best practices, the project management introductory training aims to provide your project management team and stakeholders with the opportunity of learning the project management framework of; initiation, planning, execution, control, and formal closing.

iAutomate

By implementing our project management solutions (e.g. Oracle's Primavera, MS EPM), we will give you, your project managers, and schedulers the one thing you value the most: control of your projects.

iBuild

Implementing standard project management practices and improving projects’ successful delivery rates are two of the key reasons why you might need to build your own project management offices (PMOs). Recognizing the PMO’s strategic value, our team has pioneered a methodology for designing, implementing, and refining the practices and structure of a PMO for your business.

Over the years, our well-crafted project management practice has proved itself and enabled us to successfully deliver, in more than 24 countries, a multi-million USD portfolio of projects on-time, while ensuring the delivery of high-quality deliverables, and ultimately keep in mind the significance of the exceptional client’s satisfaction, all over project phases.

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Technology Consulting

INTRACOM IT Services Middle East & Africa Professional Technology Consulting services deep technology expertise and strategy capabilities to cover the entire range of your technology capabilities and needs; which can be categorized into four groups of capabilities:

Hardware Software Network IT Strategy, and IT investment feasibility studies

Software Development Services Offerings

Application Development Services

Successful applications development begins with proven, established processes that can be adapted and customized to meet our client’s needs. That’s were INTRACOM IT Services Middle East & Africa excels. In addition, our personnel are unsurpassed when it comes to designing quality applications, extensions, and enhancements that support organization’s business and technical needs.

Customization Solutions for Oracle E-Business Suite

INTRACOM IT Services Middle East & Africa provides a comprehensive customizations and personalization services to Oracle E-Business Suite customers by applying Oracle Application Framework (OAF). This enables to tailor our client’s specific needs by customizing and extending Oracle Application pages and functionalities to be hosted and integrated in Oracle E-Business Suite Application.

Testing and Quality Assurance Services

INTRACOME ITS Middle East & Africa delivers a comprehensive Testing and Quality Assurance services that minimize the application failures and help businesses achieve measured results. We improve the quality of business applications by reducing defects using disciplined testing practices and rigorous testing processes to ensure efficient runs for the long term. In addition, rework cost are reduced throughout systems development lifecycle, not just at the testing phase.

Application Integration Services

Data Migration Services

INTRACOM ITS Middle East & Africa's Migration Services offering consists of a methodology, templates, tools and expertise to analyze, extract, transform, and migrate data from legacy operational environments into Oracle E-Business Suite base tables. For eight years we have worked with enterprises of all sizes among the industry sectors.

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Integration Services

INTRACOM IT Services Middle East & Africa has experienced employees in integrating Oracle Applications with various third party systems including ERP and homegrown applications of various sizes. We have experience in point-to-point interfaces, as well as using middleware-base solution. Drawing on the knowledge and experience we have built over several past projects, we were able to shorten the design and execution time required by building tools that can be re-engineered and re-deployed to address the client’s integration needs.

SOA Services

A service-oriented architecture (SOA) will enable business streamline and modernize IT structures while addressing legacy system and application issues. In addition SOA enables technology to be more responsive to the demands of the business because flexible, standards-based components can be developed, combined, and deployed.

Technical Support Services:

INTRACOM IT Services Middle East & Africa offers a quick-response technical support and maintenance service for all products and systems provided to clients, the service is provided 24/7 onsite and offsite through clear escalation procedure.

Help Desk

INTRACOM IT Services Middle East & Africa support services are available whenever needed through our global help desk over the web or over the phone; during and after the implementation of the solution.

Software Application Support Services:

Coverage for all the services from design, implementation (Installation, maintenance, tuning, troubleshooting, upgrading, integration, data loading), to technical support for:

All Oracle Technology Products. Oracle Applications (E-Business Suite). Oracle Collaboration Suite. Siebel. Hyperion.

Hardware Support Services:

Coverage for all Cisco and EMC services starting from Cisco IP telephony solutions, wireless solutions, routing, switching and security solutions ending with EMC2, storage, backup, and archiving solutions

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Training

INTRACOM IT Services Middle East & Africa is committed to the transfer of all necessary knowledge to its clients throughout the implementation phases. Extensive training on all aspects of the solution, including its operation and maintenance, will be provided.

In order to best serve our clients, INTRACOM IT Services Middle East & Africa believes in building the capacity its client’s designated staff so that each person has not only the necessary skills for his/her work, but also the foundational knowledge upon which future training and work experience can be built. As part of this effort, INTRACOM IT Services Middle East & Africa can formulate, write and execute, upon request, capacity building plans for its clients which take into account the specified areas of capacity needed and the best training methods available based on our long training experience. These capacity building plans serve as a backdrop for preparing and equipping staff for an implementation project.

Furthermore, INTRACOM IT Services Middle East & Africa is an authorized Oracle Certified Training Reseller. This distinction offers us the ability to provide certified training directly to its client’s at the most affordable prices. Certified training gives each trainee the opportunity to study original Oracle materials through carefully delivered training as established by Oracle itself. Each attendee who successfully completes a course receives an internationally recognized certificate from Oracle.

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Corporate Social Responsibility

From its very beginning, the INTRACOM IT Services Middle East & Africa has demonstrated a solid commitment to social contribution. By undertaking a wide range of value-added projects, INTRACOM IT Services Middle East & Africa not only plays a pivotal role in economic development and infrastructure modernization efforts but also enhances the quality of life in the countries where it operates.

In fact, the INTRACOM ITS Middle East & Africa's social contribution goes even further. As an active 'corporate citizen', it consistently supports an extensive set of social responsibility practices and initiatives aimed at improving the quality of life of both its own community of employees and society as a whole.

For the last few years, INTRACOM IT Services Middle East & Africa has been an integral part of society in Jordan and the Middle East. Its growth is linked to its active involvement in a wide range of social activities that encourage scientific research, support health and social welfare institutions, and endorse educational and cultural initiatives.

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Athens Information Technology (AIT):

Founded in 2002 a regional educational & research centre Harvard University’s S.E. European Centre for business executives

education programs Joint academic and R&D programs with Carnegie Mellon

University More than 250 scholarships awarded to students from 21

countries Joint research and development projects with major international

technology companies and leading academic institutions

Queen Rania Scholarship Program

Created in recognition of Her Majesty Queen Rania Al-Abdullah efforts on education and development of modern technological skills for young people, and was inaugurated by Her Royal Majesty during her visit to AIT in Dec 2005 During the past Four years, more than 90 students have joined

AIT’s masters degrees, executive training programs, and summer schools, via the Scholarship program. The Five-year extension of the grant program was announced on October 2009. The number of grants offered by Queen Rania and allocated by

AIT, to Jordanian students, has increased from 14 to 18 per year

PSUT Technology Lab:

Founded in Sept 2008, in recognition of the importance of educating the youth and improving their qualifications

High technology lab for students use in Princess Sumaya University for Technology (PSUT)

Dedicated for the communication and passing-on the IT knowledge and experience to university students

Aims to match the university education system outputs with the market needs of resources, education and skills

Continuously conduct training courses for PSUT students by experienced professionals

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Key Projects/Success Stories

INTRACOM IT Services Middle East & Africa clients are government agencies, corporations, institutions, and businesses that want to transform their organizations into, Strong, dynamic and flexible organizations. During the challenging economic crises, our clients are not only expecting us to help them to survive, but also to help them to go stronger during such harsh times.

INTRACOM IT Services Middle East & Africa understands that the company clients face major challenges. We also understand their needs to deal with business environment trends like global dynamics, shortages in energy, food, and water, cyber, infrastructure safety and capacity, health, environment, and international security, and how these trends affect their missions. Hence, we at INTRACOM IT Services Middle East & Africa always strive to provide our client with the support they need to manage ever-deeper and faster change.

Our focused, Cleary defined strategy of what we do and where we serve, has enabled us to successfully deliver, in more than 24 countries, a multi-million USD portfolio of projects on-time, while ensuring the delivery of high-quality deliverables, and ultimately keep in mind the significance of the exceptional satisfaction for our clients, day after day.

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GFMIS: Government Financial Management Information System for the Ministry of Finance of Jordan

The MOF is seeking the supply of a modern computer-based GFMIS, together with the necessary system integration to ensure full internal integration of the provided system, and complete interoperability with the remaining existing systems. The GFMIS will be used for tracking Government financial operations and the related financial reporting, enhancing transparency and strengthening fiscal discipline in the GOJ.

Accordingly, Ministry of Finance of the Hashemite Kingdom of Jordan invited sealed bids from 7 short listed suppliers including INTRACOM IT Services Middle East & Africa for the supply, installation, integration, training, technical support and implementation services of a commercially available and customizable Turn-key Integrated Commercial-off-the-shelf (COTS) Software Solution and Hardware platform for the GFMIS.

Public Security Directorate of Jordan

High speed secure network infrastructure and infrastructure servers & PCs, WAN expansion, inventory systems, Cisco modular routers, switches and spare modules for the Public Security Directorate of Jordan.

INTRACOM IT Services Middle East & Africa has applied and developed advanced communication and automated information systems in Public Security Directorate (PSD) various units to increase the quality of services provided to the public in addition to assuring the efficiency and accuracy of information passed to decision makers.

Government of Jordan

INTRACOM IT Services Middle East & Africa has conducted a Government Resource Planning (GRP) study for the Government of Jordan including 112 Departments and Ministries covering the following.

Study of Financial, Strategic Procurement, Budgeting & Planning, Project Management, Asset Management, Internal & External Helpdesk, Warehouse Management, Purchasing, Inventory, Citizen Relationship Management, Human Resources Management System (Payroll, Human Resources and Training Management) and Asses the Government of Jordan readiness and needs for GRP implementation.

In addition, INTRACOM IT Services Middle East & Africa conducted a study of the Hardware and Network requirements for implementing the Government Resource Planning (GRP) system.

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Ministry of Interior – Iraq

The Ministry of Interior – Iraq was looking for achieving multiple business and management objectives including Finance Management, Supply Chain Management, Human Resource Management, and Enterprise Asset Management. INTRACOM IT Services Middle East & Africa has offered them Oracle E-Business Suite as an integrated, fully parameterized; modular based architecture of an integrated business automation solution, Also INTRACOM IT Services Middle East & Africa has provided the MOI with Switching, Wireless and Routing in addition to storage and Disaster recovery solutions for its information technology infrastructure.

Warid Telecom ( Congo and Uganda )

Warid Telecom is part of WTI‚ a telecommunications group set up in 2004 to acquire‚ own and operates telecom assets in the emerging markets of Asia and Africa. In addition to its operation in Pakistan‚ WTI successfully launched its operation in Bangladesh in May 2007 with half a million subscribers acquired in less than two months. Furthering its international expansion in its target markets‚ WTI has acquired licenses in Congo Brazzaville and Uganda and is preparing to launch its operations in these two markets in the second half of 2007. Through its subsidiary Wateen Telecom‚ the Group also operates a 5‚000 km fiber optic backbone in Pakistan and is launching a WiMax service in addition to the Long Distance and International (LDI) service it offers today.

In its efforts to transform Warid to a strong, dynamic and flexible Telecom Operator; to better serve their clients, Warid Telecom Signed a contract with INTRACOM IT Services Middle East & Africa to implement the following:

− Oracle Financials Management System (FMS)

− Oracle Human Resources Management System (HRMS)

− Oracle Supply Chain Management (SCM)

Orascom Telecommunications (Mobilink)

In order to keep a competitive edge and meet the business opportunities, Orascom Telecommunications (Mobilink) that serves thirty million subscribers realized the need for an integrated, fully parameterized, modular architecture to achieve multiple financials and supply chain requirements.

Therefore, INTRACOM IT Services Middle East & Africa and Mobilink signed an agreement, according to which, INTRACOM IT Services Middle East & Africa became responsible for the implementation services of Oracle E-Business Suite Applications and other customized modules.

Company Profile


Orange Group

Orange is the key brand of France Telecom, one of the world's leading telecommunications operators. The Group had consolidated sales of 53.5 billion Euros in 2008 and a customer base of more than 189 million customers in 30 countries at 2009, September 30. Orange, the Group's single brand for Internet, television and mobile services in the majority of countries where the company operates, now covers more than two-thirds of customers. At the end of September 2009, the Group had 128,8 million mobile customers worldwide and 13,4 million broadband internet (ADSL) customers in Europe.

France Telecom-Orange is the number three mobile operator and the number one provider of broadband internet services in Europe and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.

The group aims to provide its services at the international level through implementing the latest and most modern technologies in order to keep the competitive edge they gained during the previous years and as a result, INTRACOM IT Services Middle East & Africa was assigned to implement the following:

Orange Jordan (Jordan Telecom)

Implementation of Oracle Customer Relationship Management (CRM) Applications and Oracle Human Resource Management Systems for Fixed operator

Orange (Sonatel) Senegal

Implementation of Oracle Customer Relationship Management (CRM) Applications and QP2 for Sonatel

Orange Mali

Implementation of Oracle Customer Relationship Management (CRM) Applications and QP2 for Orange-Mali

Sabafone Yemen

After The success Sabafone Yemen achieved during the last years, Sabafone's management realized that it was essential to invest in their human resources management system, in order to sustain and enhance the their achievements.

INTRACOM IT Services Middle East & Africa and Sabafone Yemen signed an agreement of Implementation and supply of Oracle applications and solutions for Human Resource Management System (HRMS)

Company Profile


Nawras Oman

After The success Nawras Oman achieved during the last years, Nawras's management realized that it was essential to invest in their human resources management system, in order to sustain and enhance the their achievements.

INTRACOM IT Services Middle East & Africa and Nawras Oman signed an agreement of Implementation and supply of Oracle applications and solutions for Human Resource Management System (HRMS)

Housing Bank for Trade & Finance

Housing Bank for trade & Finance was converted to a fully fledged commercial bank , so a reengineering program is conducted, including radical changes, development & redesign of different banking, administrative and technical processes was implemented, including projects implemented by INTRACOM IT Services Middle East & Africa including the following:

− The implementation of Oracle Data Warehouse and Business Intelligence including Oracle financial services applications on top of the data warehouse system

− The implementation of a state of art, web enabled, Helpdesk solution based on the technology of Remedy Helpdesk system.

− Security Enhancement and Production Migration: A solution after specifying users who are allowed to access the Data Warehouse environment and the type of access and the tool used, to restrict full access to the bank's Data Warehouse to authorized users only

− Implementation and supply of Oracle applications and solutions for HRMS

Arab Bank PLC

Arab Bank now depends on the latest and advanced technologies used around the world in order to update its procedures, sustain their unique identity and reputation. INTRACOM IT Services Middle East & Africa conducted several projects for Arab Bank as described in the following lines

− Human Resource Management System (HRMS)

− Storage and Backup Solution

− Data Warehouse

− Storage and Backup Solution

− ATM Disaster Recovery

− Archiving Solution

Company Profile


Jordan Ahli Bank

Jordan Ahli Bank PLC., was one of the earliest Ahli Bank to be established in Jordan in 1955. Now, it operates 49 branches and offices.

As a step towards the pioneering role of the Bank in offering comprehensive and integrated banking services with high professionalism, efficient performance and good profitability, in addition to adopting accurate and flexible banking processes and procedures, Jordan Ahli Bank has started implementing an automation project to include all its operations and activities.

As part of the automation project, INTRACOM IT Services Middle East & Africa and Jordan Ahli Bank had signed a Professional Services Agreement, according to which, INTRACOM IT Services Middle East & Africa became responsible for the supply, implementation and training services for the following:

1. Oracle Financials

2. Oracle Human Resources Management Systems (HRMS)

3. Oracle Customer Relationship Management (CRM)

4. Oracle Financial Services Applications (OFSA)

Bank of Jordan (Jordan and Palestine)

INTRACOM IT Services Middle East & Africa provided Bank of Jordan with MIS Data Warehouse and Performance Management Solution based on Oracle technology covering both Jordan and Palestine in order to support the Bank's needs for a single data source for data transformation and enable the Bank to gain better insight into customer behavior and customer banking requirements and the characteristics of the market it serves

King Abdullah University Hospital (KAUH)

The hospital was seeking an effective and sufficient integrated system that uses the hospital's capabilities to their fullest. In addition, the management was interested in finding a system to help the medical staff make use of the patients' files immediately when needed

INTRACOM IT Services Middle East & Africa implemented and supplied King Abdullah University Hospital (KAUH) with an Oracle Financials and Human Resources Management Systems, MEDICOM (Hospital Information System) and the required backbone hardware and network requirements for the project.

Company Profile


Samra Electric Power Generating Company (SEPGCO)

INTRACOM IT Services Middle East & Africa and SEPGCO had signed the automation agreement for the supply and implementation of Enterprise Resource Planning (ERP Software)

− Oracle Financial Management

− Oracle Supply Chain Management

− Enterprise Maintenance System

− Oracle Human Resources Management Systems

− Other Oracle Applications and Tools:

− INTRACOM ITS Middle East Africa Additional Custom Applications

Company Profile


In a rapidly changing world, our success is not defined by past achievements but rather by what we

can accomplish in the years to come”

Jordan Office Jabal Amman| 3rd Circle| 19 Queen Musbah St. P.O.Box: 2323, Tla’a El-Ali 11953, Amman-Jordan Tel: +962 6 460 3333 Fax: +962 6 460 2017 e-mail: [email protected]

www.intracom.jo

Middle East and Africa

Documents

INTRACOM IT Services Midde East & Africa Sector 26% Financial Services 18 ... Oracle Enterprise Resource Planning ... accurate financial system; a system that includes integrated business