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© IQCS 2012 1
Interviewer Quality Control Scheme
28th Annual General Meeting13th November 2014 (V1.0)
© IQCS 2012 2
Agenda
Review of the Year Inspections Working Forums Marketing Website update Financial Review Quality Ambassadors Awards MRS Update MRBA update
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Review of the year
IQCS Council Composition Vacancies
IQCS Activities 2014
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Current IQCS Council Structure
3 representative members MRQSAB MRS AQR
8 elected members 7 data collection suppliers – 1 vacant 1 user currently vacant
1 Co-opted member
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Current IQCS Council Members 2014
Representing Industry Bodies MRQSAB - Penny Steele MRS - Richard Sheldrake resigned /Clare Warren AQR – Liz Sykes
Elected members Brian Bogard Chris Smith Jackie Megahey Jackie Mold Jenny Lyons Stacey Charlesworth- Resigned Sam Webb
Co-opted member Volker Balk
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IQCS Council For 2015
Elected Suppliers Rotation System
One Position to be filled Due to Stacey Charlesworth standing down Nominations to Gill Wareing by Friday 21st November Forms are available tonight and on the website If more than two nominations there will be an election via email and
votes will be required to be in by Wednesday 10th December
Elected ‘user’ - an annual appointment
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Other Members of the Team
Administrator Gill Wareing
Inspection Team Gaynor Montague Sue Curtis
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IQCS Council for 2014
IQCS Council is represented on the following industry bodies/initiatives:
Market Research Quality Standards Advisory Board (MRQSAB) BSI Technical Committee MRS Company Partner Service Board (CPSB) MRS Market Research Standards Board (MRSB) Association for Qualitative Research (AQR) MRS Recruiter Accreditation Scheme Working Party MRS Operations Awards Judging panel
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IQCS Activities in 2014
Information and support to members IQCS Inspections Working forums/meetings Summer Party IQCS.org E Newsletters Twitter Facebook LinkedIn Corporate Patron of MRBA
Information and support for the industry per se Advisory visits IQCS related information available on the web We held 2 workshops/forums this year
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IQCS Activities in 2014
Continued dialogue with members and the industry on how we continue to evolve
A huge thanks to Council members:
Quadrangle for hosting this AGM Council members for preparing and running working forums Quadrangle and Ugam for letting us use their meeting rooms
for Council meetings and forums in the last 12 months Volker Balk for all the hard work on the IQCS website
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2014 AGM Sponsors
Sponsors of our AGM
We are delighted to publicly thank them for their generous support
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Inspections in 2014
IQCS Inspections in 2014
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Inspection Process in 2014
June IQCS Inspectors briefed in depth with additional areas Inspections this year were audited to our new version circulated in
2013 No change to the current standards Applications invited One application form for all methodologies
Summer/Autumn Inspections conducted
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Inspection Process in 2014
Autumn/Winter Judging Panel meets at least twice Three Council members review anonymous reports Endorse or query Inspectors’ recommendations Queries are kept to one side, to be discussed with full inspection team
Inspectors debriefed Feedback to Council / further decisions made Feedback to members via the actual inspection reports and letter
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Inspection results (For 2015 membership)
Current Potential Membership = 34 Versus 34 in 2014
16 IQCS inspection forms received plus 1 new member to come in Feb 2015
Lost 2 Inspected member companies due to closure
10 Inspections conducted to date
Inspection panel has meet to review inspection forms received so far
Companies are currently being informed of the outcome of their Inspections
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Inspection results (For 2015 membership)
7 inspections still to be conducted
2 advisory visits conducted this year and although they have not applied for membership they are working towards accreditation
User Member Category continues to remain empty
IQCS user members are companies who do not have their own in-house data-collection, but commit to use providers who are IQCS accredited (and are inspected to verify this). Please let us know if you have any nominations
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Inspection results (For 2015 membership)
Currently 16 companies hold IQCS membership via their ISO 20252 accreditation and 1 new application this week
ISO companies will be asked to renew membership by 31st December 2014
The IQCS certificate which we issue and our website will clearly indicate if the member company has undertaken an IQCS inspection
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Potential Membership breakdown for 2015
2015 2014
Fieldwork ‘Suppliers’ 17 18
Fieldwork ‘Users’ 0 0
ISO 20252 Members 17 16
Total 34 34
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2014 Inspections Evaluations
To date we have 10 out of 17 questionnaires returned which is a 59% response rate
Feedback from the inspections was again extremely positive and companies continue to appreciate the Inspector’s extensive industry experience
Inspectors continue to be a very valuable source of information and suggestions
Many feel that the annual inspection is a good thing as it focuses the whole team to ensure standards are continually met
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2014 Inspections Evaluations
Performance Ratings96% satisfaction overall from the evaluation reports received to date for both inspectorsWell done to Gaynor and Sue!
Across the following categories :As an IQCS AmbassadorUnderstanding of StandardsEnthusiasmThoroughnessAccuracyUnderstanding of the individual Company
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Feedback about the Inspectors
“She was very professional in her approach and was very thorough”
“I am always impressed by the way the Inspector has a wealth of experience about the work and keeps up to date with all the new methodologies“
“She was very helpful and provided us with constructive insight to help us improve our systems ”
“Excellent as always- they always give us useful hints and tips ”
“The annual inspection is a good thing, it really keeps us on our toes”
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Inspections for 2014
With IQCS inspections having been conducted this year, indications are that the requirement for IQCS inspections still remains
It has been very encouraging that we have conducted 2 advisory visits and 1 ISO companies have recently rung Gill for an application form for immediate membership
We will establish 2015 inspection intentions in early June next year
Standards are available to all on the IQCS website
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Review of the Working Forums– Jenny Lyons
IQCS AGM 2014
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Review of the Working Forum-“Quality Counts” -John Gambles: Chairman- Quadrangle Research 3rd July 2014
Objectives
• Discussing the importance of quality research for agencies and clients
• Opportunity to ask questions about the role of quality throughout his career
Well attended
• Attendees reflecting the various disciplines within research operations
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Review of today’s Working Forum-
Adam Wyles and Kerry Ovenden – FACTS International: Winners of MRS Operations Award- Best Field Force
• Sharing their experiences within the Industry
• Insight of successful team building
Donal Kelly and Ben Parker- Spectrum Viewing Facilities: Winners of MRS Operations Award-Best Support Services
• Sharing their recipe for success
• Insight of delivering maintained levels of high quality services
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Coming soon……“Train the Trainer “ One Day Workshop
• First session scheduled for Q1 2015• Aimed at established and new Trainers/Developers of training
packages for Telephone Interviewers• Content to include:
• Introducing Market Research• MRS/Data Protection legislation• Interviewing senior/hard-to-reach participants• Developing skills to maximise response rates• Building confidence in using key techniques including empathy
and participant engagement• Developing training materials• £150 for one delegate or £250 for two
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Get Involved….
Working Forums are for you!
• Lively interactive sessions exploring hot topics affecting our industry
• Thank you to all members who attended the forums
• Tell us what you want to talk about… and hear about! [email protected]
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IQCS AGM 2014
Review of the Marketing– Jackie Mold
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OUR ONGOING AIM IS TO INCREASE MEMBERSHIP
The more the merrier!
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NEW INITIATIVES TO SHOWCASE BENEFITS
Sent out new marketing flyer to over 100 ISO companies Sponsorship Awards Guest Speakers and case studies for our forums Training
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RECOMMENDATIONSWebsite
We continue using!
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You can help! Spread the word!
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IQCS Website– Volker Balk
IQCS AGM 2014
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IQCS.org
Visitor Statistics
October – November : Around 400 Visitors/1500 Page Views
Most visited: Member’s Directory followed by Fees/Benefits and Standards
New Visitors 65%, returning Visitors 35%
Countries: UK, Brazil, US, Italy, India, Spain, South Korea, Germany, Greece, Hong Kong…
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IQCS.org: Members Directory
Instructions are on the website (under downloads)Need help? Contact me under [email protected] or call me.
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IQCS.org
What’s new?
Featured Company/ Featured Directory Entry
IQCS Shop
Event Stream
Revamped Pages (come and visit the site again)
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IQCS.org
Any suggestions? What would you like to have improved/implemented?
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Financial report– Jackie Megahey - Secretary
IQCS AGM 2014
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Financial Statementsending 30th April 2014
Our accountants Tudor John compiled and verified our financial statements in accordance with the Companies Act 2006
A copy of the financial statements was sent via e-mail to all IQCS members companies
2012/2014 financial year saw a deficit of £4,882
A contributory factor to this was that two inspected IQCS companies had gone into administration during the course of the year, owing monies to IQCS.
In view of this, in future companies will be asked to pay their fees in advance of inspection.
There had been increased charges due to changes on the website but these would be considerably reduced for the following year.
We are left with a total of £13,750 in Member’s Funds
Our solicitors are DMH Stallard
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Quality Ambassador Awards– Chris Smith
IQCS AGM 2014
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IQCS Quality Ambassadors Awards - Chris Smith
IQCS AGM 2014
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IQCS Quality Ambassadors Awards
Suggested Award Categories Telephone Field Training & Development Recruitment Overall Quality
Nominees A single person or team at an IQCS organisation who actively
promote quality Judging Criteria
Inspires people to promote quality Makes quality an integral part of the fabric of the data-
collection process
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IQCS Quality Ambassadors Awards
Details:
Up to 5 entries per organisation Online application via IQCS Website £50 per entry 500 word submission Independently adjudicated Announced and awarded at the IQCS Summer Party Sponsorship invited
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MRS Update– Debrah Harding
IQCS AGM 2014
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The Market Research Benevolent Association
Claire Harris13 November 2014
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What does the MRBA do?
Our industry’s charity
Providing a financial life line Interest free loansGrants
In complete confidentiality
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Who does the MRBA help?
Interviewers / field workers Researchers Office-based staff Managers and senior executives Colleagues from clients & consultancies
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Who is eligible for help?
Anyone who works or has worked in the market research industry in the UK • for at least 2 years
Membership of the MRBA (or MRS) is NOT required
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Why do people need help?
Illness Accident Bereavement Other personal misfortune
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Examples of the help we give
Pay vital utility bills Cover urgent household repairs Help with other bills while recuperating A week’s food shopping Transport expenses to & from hospital Respite care Help with funeral expenses
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How can you help?
Remember we’re here for those in need Help spread the word; & continue to do so Send our leaflet with IID cards (very successful) Send out our publication (MRBA Matters) Mention us in your publications and events Become a Corporate Patron or Friend Make a donation Legacy Join in our annual online auction Fund raise ......
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Corporate Patrons
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Corporate Patrons
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“Just to say thank you for all the help the MRBA gave us both emotionally and physically. Thanks to you, we are now out of the red and starting to get our life back together again.”
“Please thank everyone at the MRBA for the wonderful financial help that they were able to give me which helped me enormously over a very bad patch in my life. It made
things so much easier for me. Thank you also for coming to see me and listening so sympathetically.”
“The MRBA has been absolutely amazing. It’s changed my life.”
Impact
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How to contact us
Ring 0845 652 0303 (in complete confidence)
Visit www.mrba.org.uk
Email [email protected]
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www.mrba.org.uk
The Market Research Benevolent Association
0845 652 0303
Thank you
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Thank you
28th Annual General Meeting13th November 2014 (V1.0)
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