1. Charleston Chapter of the ACFE Luncheon Training Interv iew
Fundament als
2. Agenda for Todays Training Types of Interviews Interview
Preparation The Interview After the Interview Final Thoughts
3. Types of Inter views Elicitation? Information
Seeking/Gathering? Admission Seeking?
4. Defining the Purpose of the Interview The goal in an
interrogation, or in any situation where a person with information
might be uncooperative, is to effect a transition in willingness
ethically and legally. A successful interrogation becomes, in fact,
an interview when the subject grows willing to yield details freely
and honestly. -Don Rabon, Interviewing and Interrogation
5. Inter view Pr epar ation
6. Who and Why are you interviewing? Goal or Purpose of the
Interview? Executive Department Head Salary Hourly Third Party
Outside the Company Learn What You Can Personality -
Calm/Explosive? Talkative/Reserved? Generally Helpful/Not
Helpful?
7. Ques t ion Outline It is an outline not a script! Questions
range from the general to the specific. Close ended questions that
can be answered with just Yes or No should be avoided Examples are
those starting with Do, Is, Are, Did Open ended those questions
that start with How, Could, Would, What, Why It is an outline not a
script!
8. Number of Inter viewer s The number of people in the room
should be kept to a minimum. Empirically we have found that three
seems to work. Interviewee 1st Chair Primary duties are to ask
questions 2nd Chair Primary duties are to document the interview
and come in with any follow questions Who is in which chair should
be determined prior to the interview if at all possible. How do you
choose? However, be flexible when arriving at the interview.
9. Subject Matter Even when in information seeking interviews
try to have some subject matter knowledge going in. This will help
you confirm if the information you are receiving makes sense
overall If possible be familiar with company policies prior to your
interview.
10. No plan survives contact with the enemy. -Moltke Im always
thinking, what kind of answer can I give this man with giving him
nothing. Regardless of the question that has just been asked, I am
thinking what kind of answer can I give him so that he can go and I
can go on. -Rick The Interview
11. Interv iew Ches s Matc h Opening Game Middle Game End
Game
12. Documenting the Interview In the case of admission seeking
interviews our policy is to video or audio whenever possible. Notes
will also be taken. Written statements. In information seeking
interviews normally one person (2nd chair) will be responsible for
the notes taken during the interview. However, everyone involved in
the interview should be taking some notes throughout.
13. Starting the Interv iew Introductions Be professional
Always shake their hand Who you are Who you are with Why we are all
here Thank them for coming/taking the time
14. Obs erv er Effec t It is not possible to observe a system
without changing the system, so the observer must be considered
part of the system being observed.
15. Getting Started: Calibrating General knowledge questions
not necessarily about the interview subject If possible will help
establish a rapport. Will help establish language pattern and
mirroring Will assist the interviewer in gauging the types and
lengths of responses for later as well as body language cues (tone
of voice, leaning forward, leaning away, crossed arms, lack of
contact etc.)
16. Body of the Interv iew The body of the interview is at its
core a conversation. Logically sequence your questions to access
more information. Use to motivate the thought process of the
interviewee. Your job is to provide cues both physical and verbal
that keeps the person talking. Avoid giving outs to questions. You
cannot get information if you are doing all of the talking.
17. Stres s Cues Changes in Body Language Restless Body locked
immobilizing a body a part Backing away Crossing arms Flushing of
the face/neck Nail biting Stomach Distress
18. Concluding the Interview In conclusion always ask if there
is anything you did not cover or anything that they want to share
with you. Be professional Always shake their hand Thank them for
coming/taking the time Always provide contact information so they
can follow with additional information Always ask one more
question.
19. After the Interview Summarize and compare notes as quickly
as possible Lessons Learned Session after the interview
20. Other Cons iderations Light Blue clothing. Citrus Smells
Glucose and Stimulants
21. Final Thoughts Any question not asked is a no. Its a matter
of practice in varying environments. Perishable skill Whats getting
in the way of our interviewing skills? Questions?
