INTERSTATE RATES AND SERVICES SCHEDULE · c enturylink communications, llc rates and services schedule interstate no. 3 title page effective: november 18, 2015 release 4 interstate

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Title Page Effective: November 18, 2015 Release 4

INTERSTATE RATES AND SERVICES SCHEDULE

APPLYING TO THE PROVISION OF

INTERSTATE TELECOMMUNICATIONS

AS PROVIDED BY CENTURYLINK COMMUNICATIONS, LLC,

(FORMERLY KNOWN AS QWEST COMMUNICATIONS COMPANY, LLC D/B/A CENTURYLINK) QCC

WHETHER OFFERED UNDER THAT NAME, OR THE TRADE OR BRAND NAME CENTURYLINK

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Index Page 1 Effective: November 18, 2015 Release 2

SECTION 1 - APPLICATION AND REFERENCE TABLE OF CONTENTS PAGE SECTION 1 – Application and Reference A. Application of Rates and Services Schedule...................................... 1 B. Explanation of Change Symbols ........................................................ 2 C. Trademarks, Service Marks and Trade Names .................................. 3 SECTION 2 – General A. Definitions....................................................................................... 1 B. General Terms and Conditions ....................................................... 20 1. Service Usage ................................................................................ 20 2. Restriction On Use of Service ....................................................... 22 3. Suspension/Termination of Service .............................................. 24 4. Warranty ........................................................................................ 28 5. Liability ......................................................................................... 29 6. Indemnification ............................................................................. 35 7. Disputes......................................................................................... 35 8. Qwest Service and Features .......................................................... 36 9. Changes to Rates, Terms and Conditions ..................................... 40 10. Eligibility, Credit Check and Security Deposits ........................... 40 11. Service Plans, Charges and Billing ............................................... 41 12. Payments ....................................................................................... 42

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Index Page 2 Effective: July 15, 2016 Release 5

SECTION 1 - APPLICATION AND REFERENCE TABLE OF CONTENTS PAGE SECTION 2 – General (Cont’d) 13. Publicity ........................................................................................ 45 14. Restoration of Service ................................................................... 45 15. Testing and Adjustments ............................................................... 45 16. Interconnection With Other Carriers ............................................. 45 17. Other Charges, Fees and Special Taxes ........................................ 48 18. Service Agreements ...................................................................... 51 C. Natural Disaster Relief For Customers .............................................. 61 SECTION 3 – Consumer Voice Long Distance Service Offerings A. General ............................................................................................ 1 B. Casual Calling ................................................................................. 4 C. Travel .............................................................................................. 5 D. Voice Long Distance Services ........................................................ 6 SECTION 4 – Business Voice Long Distance Service Offerings A. General ............................................................................................ 1 B. Casual Calling ................................................................................. 3 C. Travel .............................................................................................. 4 D. WATS/800 Service ......................................................................... 9 E. Voice Direct Dialed Long Distance Services ................................. 20 (M) Material moved to Index Page 6. (M1) Material moved from Index Page 3.

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Index Page 3 Effective: February 28, 2018 Release 6

SECTION 1 - APPLICATION AND REFERENCE TABLE OF CONTENTS PAGE SECTION 5 – Customer Incentive and Discount Programs A. Long Distance Competitive Response .............................................. 1 B. Discount Programs ............................................................................ 7 C. Private Line and Advanced Communications Services Competitive Response ...................................................................... 11 SECTION 6 – Operator Services A. General ............................................................................................ 1 B. Definitions ...................................................................................... 2 C. Time of Day .................................................................................... 6 D. Time Increments ............................................................................. 6 E. Miscellaneous Operator Services Charges ..................................... 7 F. Option D-1 ...................................................................................... 9 G. Carrier Services .............................................................................. 10 SECTION 7 – Private Line Service Offerings A. General .............................................................................................. 1 B. Private Line Description .................................................................. 1 C. Private Line Pricing .......................................................................... 2 D. Private Line Terms and Conditions .................................................. 2 E. Private Line Services Offered ........................................................... 4 1. Domestic Private Line Service (DPL) ........................................... 4 2. Qwest Metro Private Line Service(QMPL) .................................. 9 3. Optical Wavelength Service (OWS) ............................................. 21 4. E-Line Service ............................................................................... 24 5. Domestic Ethernet Private Line Service ....................................... 47

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Index Page 4 Effective: December 19, 2016 Release 13

SECTION 1 - APPLICATION AND REFERENCE TABLE OF CONTENTS PAGE SECTION 8 – Advanced Communications Service Offerings A. General .............................................................................................. 1 B. Types of Contractual Agreements Offered ....................................... 2 C. Qwest Metro Optical Ethernet (QMOE) ........................................... 3 SECTION 9 – Local Access Facilities A. Description ........................................................................................ 1 B. Rules and Regulations ....................................................................... 4 C. Cancellation ...................................................................................... 5 D. Special Construction ......................................................................... 5 E. Termination Liability ........................................................................ 6 F. Upgrades for Company Provided Access Service............................. 6 G. Termination for Cause ...................................................................... 6 H. Outage Credits .................................................................................. 7 I. Scheduled Maintenance .................................................................... 9 J. Rates and Charges ............................................................................. 11 K. Service Level Agreement .................................................................. 15

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Index Page 5 Effective: July 15, 2016 Release 7

SECTION 1 - APPLICATION AND REFERENCE TABLE OF CONTENTS PAGE SECTION 10 – Miscellaneous A. Telecommunications Service Priority (TSP) Service ....................... 1 B. Domestic Network Diversity Service................................................ 3 C. Qwest Voice Diversity ...................................................................... 11 SECTION 11 – Promotions A. Affinity Programs ............................................................................. 1 B. Special Promotions ........................................................................... 6 (M) Material moved to Index Page 4. (M1) Material moved to Index Page 6.

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Index Page 6 Effective: December 19, 2016 Release 2

SECTION 1 - APPLICATION AND REFERENCE TABLE OF CONTENTS PAGE SECTION 103 – Obsolete Consumer Voice Long Distance Service Offerings A. General ............................................................................................ 1 B. Casual Calling ................................................................................. 2 C. Travel .............................................................................................. 3 D. Voice Long Distance Services ........................................................ 6 SECTION 104 – Obsolete Business Voice Long Distance Service Offerings A. General ............................................................................................ 1 B. Casual Calling ................................................................................. 4 C. Travel .............................................................................................. 5 D. Voice Long Distance Services ........................................................ 6 SECTION 108 – Obsolete Advanced Communications Service Offerings A. Q Port Data Service .......................................................................... 1 B. Frame Relay Service (FRS) .............................................................. 26 C. ATM Service ..................................................................................... 37 D. Smart PVC ........................................................................................ 44 SECTION 109 –Reserved For Future Use ................................................. 1

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 1 Effective: November 18, 2015 Release 7

SECTION 1 - APPLICATION AND REFERENCE A. Application of Rates and Services Schedule

This Rates and Services Schedule (RSS) contains the descriptions, terms and conditions, and rates/charges applicable to interstate or state-to-state retail telecommunication services furnished by CenturyLink Communications, LLC, (f/k/a Qwest Communications Company, LLC d/b/a/ CenturyLink QCC), hereinafter referred to as the Company, between and among points within the United States, U.S. possession or territory. The services offered herein by CenturyLink Communications, LLC whether under that name, or the trade or brand name Centurylink, are subject to the terms and conditions of this Rate Schedule. Such services work in conjunction with intrastate telecommunications services.

This RSS also governs intrastate or in state long distance service ("Intrastate Services"), and the defined term "Service" includes Intrastate Services provided by CenturyLink; however, the rates, charges, and any separate provision applicable only to Intrastate Services are contained in a State Rate Schedule, also located on CenturyLink’s website and headquarters. This RSS does not apply to Intrastate Services where (i) prohibited by law, (ii) it conflicts with tariffs/price lists/catalog pages that are effective with respect to Intrastate Services, or (iii) a separate contract with CenturyLink applies to the Intrastate Services; however at such time, if ever, that (i), (ii) or (iii) cease to apply, then this RSS will automatically and without further notice apply to such Intrastate Services.

All of these services are governed by the terms, conditions, discounts and provisions specified in the Company’s applicable Long Distance Service Agreements, or in a signed contract or term agreement including expired contracts or term plans that are not renewed, in addition to the service specific provisions set forth in this interstate RSS and in the Company’s intrastate Rate Schedules/Price Lists/Tariffs.

The contract between the customer and the Company – the terms and conditions that govern these services – are in the Company’s Long Distance Service Agreements, when the service is not covered by a signed contract or term agreement, which are available at the Company’s website:

http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgreements.html

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SECTION 1 - APPLICATION AND REFERENCE B. Explanation of Symbols SYMBOL EXPLANATION

(C) To signify changed regulation, term or condition (D) To signify discontinued rate or regulation (I) To signify increased rate (M) To signify matter relocated without change (N) To signify new rate or regulation (R) To signify reduced rate (S) To signify reissued matter (T) To signify a change in text but no change in rate or regulation

(Z) To signify a correction

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 3 (T) Effective: November 18, 2015 Release 7

SECTION 1 - APPLICATION AND REFERENCE C. Trademarks, Service Marks and Trade Names

The following list of trade names, trademarks and/or service marks which may be used for services offered in this RSS are owned by CenturyLink, Inc. or a subsidiary of CenturyLink, Inc. and are used by the Company with express permission. Trademark and service mark designations will not be listed hereafter in the RSS. However, the laws regarding trademarks and service marks are applicable. Trade names, trademarks and service marks that are owned by CenturyLink, Inc. or a subsidiary of CenturyLink, Inc. cannot be used by another party without authorization. CENTURYLINK CENTURYLINK™ CENTURYLINKSM Service names which are preceded by QWEST® or “Qwest,” and services which include “Qwest” as a part of the service marked or trademarked product name, may also be marketed and/or billed under the trade or brand name CenturyLink, or may be marketed and/or billed without any trade or brand name. MARK Core Connect™ QMOE® QWEST® Qwest Choice® Qwest Connect® Qwest Total Advantage®

Qwest Voice Advantage®

QWave® worldcard®


SECTION 2 - GENERAL A. Definitions For purposes of this Rates and Services Schedule (RSS), the following definitions shall

apply. Acceptance Date The date on which a circuit (which has been tested in accordance with Qwest’s parameters

and is reasonably determined by Qwest to be working as ordered) is delivered to the customer or end-user of the customer. Charges for a circuit will begin to accrue from the Acceptance Date. Billing on such circuit shall commence after Qwest informs the customer that such circuit is tested and available for use.

Access Code A sequence of numbers that, when dialed, connects a caller to an interexchange carrier that

is associated with that sequence. Dialing sequences which utilize a 950-XXXX, 1-8XX, or 101XXXX prefix are examples of access code arrangements available to customers

Access Rate The maximum data rate at which an end user can inject data into a frame relay or ATM

network. Data can also be transmitted or received at a rate below the Access Rate. The Access Rate can not be higher than the data rate of the local access channel.

Accounting Code A code consisting of two or more digits which is available to customers for identifying

individual users and thereby allocate the cost of long distance service. Administrative Change A customer-requested modification to a new or existing service that does not involve a

physical change to the Service(s) being provided by the Company. Affiliate Any entity (including any natural person or entity such as a corporation or partnership)

controlling, under the control of or under common control with another entity.


SECTION 2 - GENERAL A. Definitions (Cont’d) Annual Period The twelve-month period commencing on the first day of the term and on each successive

anniversary thereof. Annual Revenue The aggregate amount, prior to the application of any discounts, charged by the Company

in an Annual Period. Application For Service A standard order form which includes all pertinent billing, technical, administrative, and

other descriptive information which will enable the Company to provide telecommunications service to a customer.

ATM Adaptation Layer (AAL) Provides the interface or format conversion (at the end points) between the higher-layer

protocols and the ATM layer. The AAL maps the data stream of the originating protocol into the 48 byte payload of ATM cells and, on the receiving end, maps the format into the protocol of the higher level end device. The AAL used is determined by the timing relationship (clocking required), the bit rate (constant (video/voice) or variable (bursty LAN data)) and the type of connection (Connection oriented (frame relay) or connectionless (IP)).

ATM Layer Physical interface between the ATM Adaptation Layer (AAL) and the physical layer. It is

responsible for relaying cells from the AAL to the physical layer for transmission and from the physical layer to the AAL for use at an endpoint (generating or extracting the 5 byte cell header).


SECTION 2 - GENERAL

A. Definitions (Cont’d) Authorization Code Unique numeric codes (usually consisting of five or more digits), which may be made

available to customers and authorized users to identify themselves as being entitled to access and use the Company's services.

Authorized User An individual, firm, corporation, or other entity authorized by the customer to utilize

communications services provided by the Company. bps Bits Per Second Broadband Circuits Circuits with a capacity greater than DS-1 capacity or 1.544 Mbps.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Calendar Month The period beginning at 12:00AM (midnight) on the first day of a month, and ending at

11:59PM on the last day of that month. Called Station Denotes the terminating point of a long distance telephone call (i.e. the called telephone

number). Calling Station Denotes the point from which a call is placed (also referred to as the originating location). Capacity The carrying ability of a private line is measured in bits per second. Carrier Recognized Holidays The following days are recognized as holidays for billing purposes: New Year's Day,

Independence Day, Labor Day, Thanksgiving Day, and Christmas Day, except as otherwise specified herein.

Cell Loss Ratio (CLR) The value obtained when dividing the number of cells that are lost on a virtual connection

of the Qwest.ATM Network during a Sample Period due to error or congestion of the Qwest.ATM Network by the number of cells transmitted across the virtual connection during the Sample Period.

Cell Transfer Delay (CTD) The delay experienced on a cell between the first bit of the cell being transferred to the

receipt of the last bit of the cell being transferred on an ATM network.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Cell Delay Variation (CDV) The difference between the maximum CTD and the minimum CTD experienced on a

single connection during a Sample Period. Collocation Collocation denotes that a customer has leased space in a Company POP, a remote

collocation site, or a collocation hotel per a Company Collocation Agreement. Company Domestic Network Company Domestic Network denotes the interexchange facilities or backbone located

within the 50 United States, subject to availability which may consist of transport POPs, physical media, switches, circuits, and/or ports that are operated solely by the Company.

Company Point of Presence (POP) Company Point of Presence (POP) denotes a Company owned physical presence that lies

directly on the Company’s Domestic Network where direct interconnection between the Domestic Network and a third party local access provider’s network is possible.

Committed Burst Size (Bc) A usage parameter for traffic control and congestion control. Bc is the maximum data

transmission rate on the Qwest Frame Relay network that Qwest agrees to handle over a particular subscriber link under normal network operating conditions.

Committed Information Rate (CIR) A rate assigned to each Virtual Circuit by a Qwest Frame Relay subscriber. CIRs represent

the committed transmission rates between two network ports. CIRs are available in 8 Kbps increments. The customer or end-user may transmit or receive data over a PVC at speeds greater than the selected CIR up to the speed of the Port (“burst”). Additionally, burst traffic may be marked by Qwest as Discard Eligible (DE), and subsequently discarded in the event of network congestion.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Company CenturyLink Communications, LLC (CenturyLink) Contributory Services Those services that contribute towards the overall commitment level under Qwest Total

Advantage, but are not discountable according to the master discount schedule. By contributing towards the overall commitment level, these services will increase the discount level that is applied to the Discount Eligible category of services under the contract. These services will continue to receive discounts as designated in the individual service contracts. Contribution levels will be based on Monthly Recurring Charges (MRCs) for these services.

Credit Application A standard form which is used by the Company to assess a customer's credit worthiness

prior to the Company's arranging the installation of any facilities or the provision of any Services to a customer.

Customer An individual, firm, corporation, agency or other entity which orders service and is

responsible for the payment of charges and compliance with the provisions set forth herein. For billing purposes, a customer is considered to be an account. If a person, firm, or other entity orders the service in more than one city served by the Company, or requests the assignment of more than one account number in a particular city, each such account may be treated as a separate customer for billing purposes.

Dedicated Access Arrangement An arrangement whereby the facilities used between the customer's premises and the

Qwest point of presence are directly linked. Such arrangements may involve interconnection facilities provided by another carrier or a local access provider.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Dedicated Access Line Access facilities between the customer's premises and the Qwest point of presence which

are used exclusively for the transmission of the customer's calls using the Company's services.

Demarcation Point Demarcation Point denotes either the physical interface between the Company’s Domestic

Network and the customer telecommunications equipment; or the physical interface between a third party carrier connecting the Company’s Domestic Network to the customer’s telecommunications equipment.

Digital Service (DS) Hierarchy of digital signal speeds used to classify capacity of lines and trunks. Direct Connect Direct Connect denotes that the Company may allow a customer to extend their own fiber

to the Company’s fiber. When permitted it requires: a splicing of the customer’s and Company’s fibers, a cross-connection of individual circuits and an Executed Direct Connect Agreement.

Discard Eligibility (DE) A bit indicating that a frame may be discarded in preference to other frames if congestion

occurs so as to maintain the CIR. It is the responsibility of the intelligent end-equipment and/or protocol to recognize the discard of a frame and respond by re-sending the frame.

Disconnection The discontinuance of use of the Company's services, equipment or facilities, including,

but not limited to, circuits, dedicated access lines, port connections or service components made available to a customer by the Company.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Discount Eligible Services Services that contribute towards the overall commitment level and are discountable

according to a master discount schedule. Discount eligible products which bill on the same billing system can aggregate towards predetermined discount levels meaning the more spent on this common group of products, the higher the customers discount will be on that suite. Contribution levels will be based on Monthly Recurring Charges (MRCs) and will be counted towards the contract commitment levels and receive term and volume discounts where applicable.

Distributor Refers to a customer that purchases Prepaid cards from Qwest and agrees to sell and/or

distribute them pursuant to Qwest’s RSS’s. DS-0 Digital Service, Level 0. Measured at 64,000 bps, it is the worldwide standard for

digitizing one voice conversation using pulse code modulation (PCM). DS-1 Digital Service, Level 1. Consists of 24 DS-0 channels and has a capacity of 1.544 Mbps.

(Also called T-1) DS-3 Digital Service, Level 3. Equivalent of 28 DS-1 channels and operating at 44.736 Mbps.

(Also known as T-3)


SECTION 2 - GENERAL

A. Definitions (Cont’d) End User Refers to any individual who has purchased or otherwise lawfully received Qwest Prepaid

Service from a Distributor. Excess Burst Size (Be) A usage parameter for traffic control and congestion control. Be is the maximum amount

of uncommitted data (in bits) in excess of Bc that Qwest will attempt to deliver on the Qwest Frame Relay network during a Measurement Interval. This data (Be) is flagged as discard eligible and may be transmitted with a lower probability of receipt than Bc data.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Expedited Treatment A service order initiated at the request of the customer, plus the accompanying installation

or change to related circuits that is processed more quickly than the standard service interval.

Fractional DS-1 Circuits with a bandwidth or capacity below DS-1 speeds with a capacity equal to “n”

times 64 kbps, where “n” equals the whole number of DS-0 equivalent increments, and is less than 24 (i.e., n=4 is 4 DS-0 increments or 256 kbps).

Frame Check Sequence (FCS) Bits added to the end of a frame for error detection. Frame Delivery The percentage of frames which are successfully delivered over the Qwest network,

excluding frames which are not delivered due in whole or in part to factors unrelated to the Qwest network.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Frame Relay Access Device (FRAD) A device that is responsible for framing data with header and trailer information prior to

presentation of the frame to the frame relay switch. On the receiving end, the FRAD strips away the frame relay control information so that the target device is presented with the data in its original form. A FRAD is required for connection into the Qwest Frame Relay network.

Frame Relay Network Device (FRND) A frame relay network router. FRNDs work in conjunction with FRADs which are the

user side of the Frame Relay network connection. Installation The connection of a circuit, dedicated access line, port, or other facility for any new or

additional service provided by the Company. Interconnection Facilities Circuits and/or dedicated access arrangements provided by the customer or a third party

supplier to interconnect the customer with the Company's service. The customer shall have sole responsibility for the ordering, installation, maintenance and payment of such facilities.

International Telecommunications Union-the Telecommunications Services Sector (ITU-

T) Formerly known as the Comite Consultatif International Telegraphique et Telephonique

(CCITT), the ITU-T is a standards organization that devises and proposes recommendations for international communications.

Joint User An individual, firm, corporation, or other entity which is designated and authorized by a

customer to access and use the Company's services and who is contingently liable for such services or facilities billed under a joint user agreement.


SECTION 2 - GENERAL

A. Definitions (Cont’d) LATA (Local Access Transport Area) A geographic area established pursuant to the terms of the Modified Final Judgment in

United States vs. American Telephone & Telegraph Company, Cause Number 74-1698 in the United States District Court for the District of Columbia.

Latency The time it takes for information to get through the network, sometimes referred to as

delay. Local Access Circuit A dedicated circuit provided by a Local Exchange Carrier connecting the customer’s

presence with a POP or QPOP. Local Access Provider A local exchange carrier or other entity which furnishes interconnection facilities between

the customer's premises and the Company's point of presence in a LATA. Local Exchange Carrier (LEC) A company which furnishes exchange telephone service. Long Distance An imprecise rate-and-tariff term that describes a call or circuit that connects two relatively

distant parties or systems. A long distance call terminates outside the central office exchange (COE) area, i.e., the serving area of a central office (CO), and outside the municipality. In the United States, an intraLATA long distance call is termed local long distance.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Kbps Kilo bits per second Mbps Megabits per second Measurement Interval The interval of time which the Qwest Frame Relay network uses to measure burst rates

which exceed the CIR, as well as the length of the bursts. Minimum Service Period The minimum period of time during which the customer is obligated to pay for services

provided by the Company. Monthly Average Cell Loss Ratio (MACLR) The average of the CLRs obtained in one calendar month for a particular virtual

connection. Monthly Revenue The aggregate amount, prior to the application of any discounts, charged by the Company

in a monthly period. Non-Completed Call Attempted calls not completed to ‘called’ party. Non-Completed Call Percentage Threshold Based on the customer’s weekly switched usage where the customer’s volume of ‘Non-

Completed Calls’ falls below or above a specified point or threshold.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Number Portability Number Portability or Service Provider Portability refers to the ability of users of

telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability or convenience when switching from one telecommunications carrier to another.

Off- Peak Hours Rate period for calls placed during all hours except Monday through Friday from 8:00 AM

to, but not including, 5:00 PM. and on Carrier Recognized Holidays. On-Net Circuit A Private Line Inter-Office Channel (IOC) that is provisioned entirely between two

domestic U.S. Qwest POPs in separate LATAs; and, utilizes only Qwest owned fiber optic lines.

Optical Carrier - Level N (OC-N) The optical interface designed to work with the STS-n signaling rate in a Synchronous

Optical Network (SONET). OC-1 is a 51.840 Mbps signal. All higher levels are direct multiples of OC-1.

Peak Hours Rate period for calls placed Monday through Friday from 8:00 AM to, but not including,

5:00 PM. Permanent Virtual Circuit (PVC) A Frame Relay or ATM fixed logical link, whose endpoints and class of service are

defined by Qwest. A PVC is a pre-defined virtual circuit that provides the features of a dedicated private line service over a packet switching network between two port connections. Once a PVC is defined, it requires no setup operation before data is sent and no disconnect operation after data is sent. PVCs are defined on the basis of simplex (or asymmetrical) transmission which allows the user to establish different data transmission rates in each direction.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Physical Change A customer-requested modification of an existing service, circuit, dedicated access

arrangement or port that requires a change in the manner in which service is configured. Physical Layer Includes all electrical and mechanical aspects relating to the connection of a device to a

transmission medium, such as the connection of a workstation to a LAN. Included at this layer are issues specific to the manner in which a device gains physical access to the medium and how it goes about putting bits on the wire or extracting bits from the wire. As the lowest level of network processing, the Physical Layer deals with issues such as volts, amps, and pin configurations and handshaking procedures. Communications hardware (e.g., NICs and MAUs) and software drivers are specified at the Physical Layer.

Premises The space designated by a customer at its place or places of business for the provision of

service. Point of Presence (POP) Qwest’s physical presence in a local calling area or LATA which is used for the purpose of

transmitting telephone calls or dedicated interconnection with a LEC. Port or Port Connection The point of entry into a public frame relay or ATM network service. Each Port is fixed at

a presubscribed speed. Presubscription A local access arrangement whereby the customer directs the local telephone company to

route all long distance telephone calls to the Company. Q.Control (Qwest Control) Qwest Control is a proprietary Web-based application that provides complete management

control over a broad range of Qwest services, including nationwide ATM, Business Dial, Internet Port (formerly known as DIA), Dedicated Hosting, nationwide Frame Relay, Managed Firewall VPN, Private Routed Network VPN, and Toll Free.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Quality of Service (QoS) Quality of Service is a measure of the service quality provided to the subscriber. For ATM

and Frame Relay services, QoS parameters and reference configurations for the User Network interface are assigned by the ITU-T. Qwest provides different QoS choices for ATM and Frame Relay services as a mechanism for customers to have tighter control of how the network handles their traffic and to match the appropriate network services to the particular needs of their traffic.

Qwest ATM Network The physical connections and media between and including the Qwest ATM capable

carrier class switches (ATM Layer). The Qwest ATM Network does not include any customer premise equipment (including the AAL) or local access facilities.

Qwest Frame Relay Network The physical connections and media between and including the Qwest Frame Relay

capable carrier class switches. The Qwest Frame Relay Network does not include any customer premise equipment, tail circuits, or local access facilities.

Qwest Point of Presence (QPOP) A Qwest owned physical presence that lies directly on the Qwest Macro Capacity Fiber

Optic Network where direct interconnection between the Qwest Macro Capacity Fiber Optic Network and the network of a LEC is possible. Space (and additional facilities) for housing a customer’s hardware may also be available at a QPOP.

Qwest Prepaid PIN Qwest Prepaid Personal Identification Number (PIN). Service Any Qwest service offered or provided under any Qwest RSS, Tariffs, Price Lists,

Catalogs or Rate Schedules.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Sample Period An interval in which information on the transfer and receipt of ATM cells over a particular

virtual connection is recorded. One Sample Period on each virtual connection shall be taken per hour.

Service Category A specific set of QoS requirements and Usage Parameters selected to meet requirements of

a customer’s ATM or Frame Relay application. Service Date The date on which customer begins to utilize the Service or the date on which Service is

made available for use by the customer or its authorized users, whichever is sooner. Service Interruption A "Service Interruption" is any continuous and uninterrupted period of time when Service

is unavailable for use by a customer. Service Order The Company's standard service order form used by customers to place individual orders

for Services. (Also referred to as Application For Service.) Shelf Life Refers to the time period that a Qwest Prepaid PIN can be activated. After this specified

date, the Qwest Prepaid PIN cannot be sold or activated. Short Call Completed calls equal to or less than 6 seconds. Short Call Percentage Threshold Based on the customer’s monthly switched usage where the customer’s volume of ‘Short

Calls’ falls below or above a specified point or threshold.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Special Promotional Offering Special discounts and/or other modifications the Company's standard service offerings

which may be offered, from time to time, to customers using a particular service. Special promotional offerings may be limited to certain dates, times and locations.

Standard Service Interval The time period between which a service is ordered by the customer and the date on which

the service is activated (i.e. Service Date). The Standard Service Interval may vary depending upon the physical requirements of the customer and the services and/or facilities to be provided by the Company or others.

Switched Access An access arrangement whereby the customer uses common lines provided by a local

access provider to access Qwest's network. Switched Access Termination An access arrangement whereby the customer uses switched access to send or receive

telephone calls using the Company's services. Switched Virtual Circuit (SVC) A virtual circuit connection established across a network on an as-needed basis and lasting

only for the duration of the transfer. The datacom equivalent of a dialed phone call, the specific path provided in support of the SVC is determined on a call-by-call basis and in consideration of both the end points and the level of congestion in the network. SVCs contrast to Permanent Virtual Circuits (PVCs) which require manual set-up in network switching and customer premises equipment.

Switched WATS Termination An access arrangement whereby the customer uses a combination of dedicated access lines

and switched access service to interconnect with Qwest's network. Travel Card A payment arrangement which enables a customer or authorized user to bill a long distance

telephone call to an authorized calling card account with Qwest. Travel card calls are usually initiated by using access code dialing and authorization code.


SECTION 2 - GENERAL

A. Definitions (Cont’d) Unit Refers to the basic measurement of Qwest long distance calling for the Qwest Prepaid

Service. Each new Qwest Prepaid card shall contain a specified number of Units. One (1) minute of domestic long distance calling shall equal one (1) Unit.

United States Mainland The District of Columbia and the 48 contiguous states. Virtual Circuit (VC) A communications link - voice or data - that appears to the user to be a point-to-point

circuit. VCs are two-way, software-defined data paths between two ports that act as replacements for private or dedicated leased lines in the customer’s network. A virtual circuit is referred to as a logical, rather than a physical path, for a call.


SECTION 2 - GENERAL

B. General Terms and Conditions 1. Service Usage a. The customer shall not, without the prior written consent of the Company, be permitted

to assign or otherwise transfer the services provided pursuant to this RSS, the customer's agreement with the Company, or any or all of the customer's obligations under this RSS or any such agreement with the Company. Except to the extent expressly prohibited in any agreement with the customer, the Company may assign the services provided pursuant to this RSS or any customer agreement or any of the Company's rights, duties and obligations under such this RSS or such customer agreement, in whole or in part, without the customer's consent or notice.

b. The provision of service will not create a partnership or joint venture between the

Company and the customer nor result in joint service offerings to their respective authorized users.

c. The Company's services may not be used for the unlawful or unauthorized provision of

telecommunications services. Service furnished by the Company may be used for one or more of the following:

• for the transmission of communications by the customer; • for the transmission of communications by a joint or authorized user as defined

herein; or • for the transmission of communications to or from a customer of another common

carrier, which has subscribed to the Company's communications services.

d. Service may be arranged and/or extended for joint use. The joint user shall be permitted to use the service subject to the following:

(1) A joint user may be designated as the customer. The designated customer does not

necessarily have to have communications requirements of his or her own. The names of all joint users must be specified in the application for service. Orders which involve the initiation, rearrangement or discontinuance of joint use service will be accepted by the Company only from the designated customer and will be subject to all regulations of this RSS.


SECTION 2 - GENERAL

B. General Terms and Conditions 1. Service Usage d. (Cont’d) (2) All charges for the service will be computed as if the service were to be billed to one

(1) entity. The designated customer will be billed for all components of the service and will be responsible for all payments to the Company. The designated customer shall also be responsible for allocating charges to each joint user.

(3) In the event that the designated customer fails to pay the Company for services

rendered, each joint user shall be liable to the Company for charges incurred as a result of its use of the Company's service. Each joint user shall submit a letter to the Company accepting contingent liability for its portion of all charges billed by the Company. This letter must also specify that the joint user understands that the Company will receive a guaranty of payment from the designated customer.

e. No person, firm, corporation, agency, customer, joint user, authorized user or other

entity shall resell nor permit others to resell the Company’s services without the prior written consent of the Company.

f. Customers may order services under this RSS by contacting an authorized Company

representative and executing the Company's Application For Service and, at the Company's sole discretion, a Credit Application. The name(s) of the customer(s) desiring to subscribe to service, the service(s) to be provided, the targeted Service Date, and the location(s) of such services must be stipulated in the Application For Service.

g. Except as otherwise provided herein, or as specified in writing by the party entitled to

receive Service, notices from the Company will be given to the person(s) whose name(s) appears on the executed Application For Service.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 2. Restriction On Use of Service a. The customer shall not use nor permit others to use the service in a manner that could

interfere with services provided to others, that could harm the facilities of the Company or others, or that is not consistent with any applicable law or regulation.

b. Customer shall at all times comply with all applicable federal, state, and local statutes,

ordinances, regulations, and orders of any commission or other governmental body. c. The Company's facilities and service may be used with or terminated in terminal

equipment or communications systems provided by the customer or an authorized user. Such terminal equipment shall be furnished and maintained at the expense of the user, except as otherwise provided. All such costs at its premises, including personnel, wiring, electrical power, and the like, incurred in the use of the Company's service are the responsibility of the user of the facilities.

d. All customers, authorized users, and joint users shall ensure that their terminal

equipment and/or system is properly interfaced with the Company facilities or services, that the signals emitted into the Company's network are of the proper mode, bandwidth, power, and signal level for the intended use and are in compliance with the criteria set forth in this RSS and all other applicable rules, and that the signals do not damage equipment, injure any personnel, or degrade the service to other customers or users. If the Federal Communications Commission or some other appropriate certifying body certifies the terminal equipment as being technically acceptable for direct electrical connection with telecommunications service, the Company will permit such equipment to be connected with its channels without the use of protective interface devices.

e. The customer shall not use nor permit others to use the Service in a manner that could

impede or interfere with the Services provided to others, that could harm the facilities of the Company or others, or that is inconsistent with any applicable law or regulations. Service furnished by the Company shall not be used for any unlawful purpose.

f. 8XX Services – The customer is prohibited from using any 8XX number or other

telephone number advertised or widely understood to be toll-free, in a manner that would violate FCC Rule 47 CFR 64.1504.


SECTION 2 - GENERAL

B. General Terms and Conditions 2. Restriction On Use of Service (Cont’d) g. The Company reserves the right to refuse to provide service to or from any location

where it has not ordered access facilities, installed network interconnections, or the necessary facilities and/or equipment are not available, acceptable, or justifiable.

h. The Company reserves the right to make changes to equipment, service components,

and/or network configurations as may be required. i. The Company reserves the right to refuse the furnishing of services when necessitated by

conditions beyond its control. Such conditions include, but are not limited to, a customer's having call volume or calling patterns that may result in network blockage or other service degradation which adversely affects service or other customers.

j. Services are offered subject to the availability of the necessary facilities and equipment

to provide the services and the provisions of this RSS. k. Services are subject to any required regulatory authorizations or other governmental

rules. l. Qwest business services are available to business customers for commercial use only at

the customer’s “associated” locations. Any applications, which resell or rebill this service, are expressly prohibited. An “associated” location is a location which a customer owns or leases, or which is occupied by a business enterprise in which the customer has an equity interest of 20% or more or which is occupied by a franchise of the customer.

m. All customers, authorized users, and joint users are responsible for taking all the

necessary legal steps for interconnecting their terminal equipment or communications systems with the Company facilities or services and shall secure all licenses, permits, rights-of-way and other arrangements necessary for such interconnection.

n. The Company reserves the right of entrance for its employees, agents, or contractors to

the premises of the customer, at any reasonable hour for the purpose of installing, inspecting, repairing, or upon termination of service removing the Company's equipment. The customer shall be responsible for making any necessary arrangements for the Company's entrance to the customer's premises.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 23.1 Effective: November 18, 2015 Release 2

SECTION 2 - GENERAL

B. General Terms and Conditions 2. Restriction on Use of Service (Cont’d) o. The Company protects confidential customer information. Where a business has a

contract with the Company and access to a dedicated account representative, the Company will verify a person's authority to discuss customer account information through communications with the person claiming to represent the account holder. Where a person seeks access to account information online, an access code will be required. The Company does not use or disclose confidential account information except to provide services or as permitted or required by law.

p. Using Toll-Free numbers in a manner that violates applicable pay-per-call, anti hoarding,

brokering or industry number administration laws or regulations, or acquiring or seeking to acquire any Toll-Free number for the primary purpose of selling, or releasing for consideration, the Toll-Free number to another party is prohibited. Upon notice to the Customer, the Company may recover any Toll-Free Number that is not placed in actual and substantial use.

q. Using the service for “mass calling applications”, without a prior written agreement

between the Customer and the Company expressly allowing specifically described “mass calling applications” is prohibited. A “mass calling application” is an application that generates over 38 CPH (Calls Per Hour) per DS-0 switch port or voice circuit (including, for example, mass-volume inbound calling applications associated with events, promotions, polls, surveys, television or radio shows).

r. Access Arbitrage (1) For purposes of this provision:

(a) “High Cost Minutes” are minutes of use that originate or terminate at numbers for

which the Customer’s switched exchange access per minute rate is equal to or exceeds $0.0250.

(b) The originating or terminating switched exchange access per minute rate charged to

the Company will be the sum of the per minute charges imposed by the originating or terminating Local Exchange Carrier, plus the prorated portion of all other charges imposed by the originating or terminating Local Exchange Carrier for originating or terminating switched exchange access, expressed on a cost per minute basis.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 23.2 Effective: January 18, 2017 Release 3

SECTION 2 - GENERAL

B. General Terms and Conditions 2. Restriction on Use of Service r. Access Arbitrage (1) For Purposes Of This Provision (Cont’d)

(c) Using any service provided by the Company in connection with Access Arbitrage is

considered an abuse and is prohibited. Access Arbitrage is a scheme or device to profit by exploiting differences between the cost of originating or terminating access (as charged to interexchange) and the pricing of 1+ and 8XX long distance service provided by the Company. Access Arbitrage includes:

▪ Using switching equipment or a call processing system (such as a prepaid

card, calling card, or teleconferencing platform) to segregate calls and systematically route to the Company calls that are characterized by a greater discrepancy between the access cost and the price charged by the Company.

▪ Using the Company’s long distance telephone services (such as Qwest Total

Advantage, Qwest Connect, Virtual Network Services (product), and IPLD) as a substitute for, or to avoid, originating or terminating switched exchange access obtained from local exchange providers, for the origination or termination of domestic calls originated over the network of another carrier (through 1+ access, special access, carrier access code dial around, or otherwise);

▪ If the Company determines through an investigation that calls originate over

the network of another interexchange carrier or were routed through a call processing system such that the percentage of High Cost minutes routed to the Company using the service is more than 11.4%.

▪ Segregating calls within another carrier’s network or a call processing system

to systematically route calls to the Company where the access costs exceed the price of long distance service provided by the Company.

▪ Transporting intrastate traffic into a different state in order to cause the traffic

to be rated by the Company at a lower rate than would otherwise apply.

(T)


SECTION 2 - GENERAL

B. General Terms and Conditions 2. Restriction on Use of Service r. Access Arbitrage (1) For Purposes Of This Provision (c) (Cont’d)

▪ Artificially stimulating calling or other usage volumes to: (a) any number

advertised or intended for accessing information programs and services, including but not limited to chat lines, Interactive Voice Response programs, and Internet Access dial up services(b) routing codes or international area or city codes reserved or used by the subject telecommunications administration for Interactive Voice Response programs; (c) special routing codes, telephone numbers, or locations for which the cost of call origination or termination that is higher than that incurred for originations or terminations to other parts of the same jurisdiction or locale therefore the customer benefits because the rate charged to the customer is lower ; or (d) telephone numbers or service arrangements where the party causing the artificial stimulation derivers revenues or other financial benefit from or is compensated based upon said calling or other usage volumes in a capacity other than as communications carrier, or if acting as a communications carrier, earns a surcharge or similar increment (or an entity with a common financial interest with the party stimulating the traffic earns a surcharge or similar increment) merely by virtue of the origination or termination of such calls. Such artificial stimulation may include, but is not limited to, use of electronic or other automatic means to generate such call volumes, or hiring of agents or contractors principally to make calls or otherwise generate usage to such numbers or types of services, but does not, without more, include advertising or promotion of Interactive Voice Response products or similar programming to stimulate calling by third parties with no financial or other beneficial interest in the service or called program.

▪ Using service provided by the Company to generate calls with the intent or

effect of creating a disparity (across any Customer account) between the rate of long distance service provided by the Company and the charge to the Company for originating and/or terminating by local access providers.

▪ Sending calls identified as Mobile Terminated Calls, or as another

termination type to which a surcharge or other differential rate for termination applies, when the called station or termination point is not in fact mobile Terminated, or the termination type as to which the surcharge or other differential rates applies

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(T) (M) (M)


SECTION 2 - GENERAL

B. General Terms and Conditions 2. Restriction on Use of Service r. Access Arbitrage (Cont’d) (2) Access Arbitrage Fee Access Arbitrage” includes: Using switching equipment or a call processing system

(such as a prepaid card, calling card, or teleconferencing platform) to segregate calls and systematically route to CenturyLink calls that are characterized by a greater discrepancy between the access costs and the price charged by CenturyLink; routing calls through a call processing system such that the percentage of high cost minutes routed to CenturyLink using the Service is more than 11.4%; segregating calls within another carrier’s network or a call processing system to systematically route calls to CenturyLink where the access costs exceed the price of long distance service provided by CenturyLink; or transporting intrastate traffic into a different state in order to cause the traffic to be rated by CenturyLink at a lower Interstate rate than would otherwise apply; or any other means to exploit or benefit from the difference between the rates for Services and the originating or terminating access charges imposed by the Local Exchange Carrier.

(a) For contracts prior to January 18, 2017: If CenturyLink determines the number of calls routed to CenturyLink using Access

Arbitrage exceed 11.4% of customer’s total call volume, CenturyLink will apply the AA Fee to 80% of their high cost minutes, then customer must pay a per minute Access Arbitrage Fee for each call in excess of these thresholds. In addition, CenturyLink may immediately restrict, suspend, or discontinue customer’s use of any Service used in connection with Access Arbitrage upon notice of such violation to customer.

INBOUND AND OUTBOUND ACCESS ARBITRAGE FEE PER MINUTE RATE

• Switched $0.10 • Dedicated $0.05

(b) For contracts on or after January 18, 2017: If CenturyLink determines the number of calls routed to CenturyLink using Access

Arbitrage exceed 11.4% of customer’s total call volume, CenturyLink will apply the AA Fee to 95% of their high cost minutes, then customer must pay a per minute Access Arbitrage Fee for each call in excess of these thresholds. In addition, CenturyLink may immediately restrict, suspend, or discontinue customer’s use of any Service used in connection with Access Arbitrage upon notice of such violation to customer.

INBOUND AND OUTBOUND ACCESS ARBITRAGE FEE PER MINUTE RATE

• Switched $0.10 • Dedicated $0.05

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(T) (D) (D) (M) (C) (C)


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 3. Suspension/Termination of Service a. Cancellation For Cause By The Company (1) The Company reserves the right to discontinue furnishing services when necessitated

by conditions beyond its control. Such conditions include, but are not limited to, a customer's having call volume or calling patterns that result or may result in network blockage or other service degradation which adversely affects service or other customers.

(2) The Company reserves the right to discontinue furnishing service when the customer

is using the service in violation of the provisions of this RSS or of the law. The customer will be responsible for all charges incurred as well as any access charges the Company may incur as a result of such customer actions.

(3) Service may be discontinued by the Company, at any time and without notice to its

customers, by blocking traffic to or from certain countries, cities, NXX exchanges or individual telephone stations, by blocking call origination for the Company’s services, or by blocking calls using certain customer authorization codes and/or access codes, when the Company deems it necessary to take such action to prevent unlawful and/or unauthorized use of its services. In addition, the Company may take any of the foregoing actions in the case of actual or anticipated non-payment for its service. In order to control fraud, the Company may refuse to accept Calling Card, Collect Calling, and/or Third Party calls which it reasonably believes to be unauthorized or invalid and/or may limit the use of these billing options to or from certain countries or areas including, without limitation, all or part of the United States, U.S. possession or territory.


SECTION 2 - GENERAL

B. General Terms and Conditions 3. Suspension/Termination of Service a. (Cont’d) (4) Customer agrees to return all company-provided equipment to the Company within

five days of termination of service in connection with which the equipment was used. Equipment shall be in the same condition as when delivered to the customer, normal wear and tear only excepted. Customer shall reimburse the Company, upon demand, for any costs incurred by Qwest due to customer's failure to comply with this provision.

(5) If the customer, authorized user or joint user fails to maintain the terminal equipment

and/or system properly, with resulting imminent harm to the Company's equipment or personnel, or the quality of service to others, the Company may require the use of protective equipment at no expense to the Company. If this fails to produce satisfactory quality and safety, the Company may discontinue the service.

(6) The Company, or its authorized agents, may, upon reasonable notice, make such tests

and inspections as may be necessary to determine that the premises are in compliance with the terms and conditions of this RSS, and with installation, operational or maintenance specifications of the Company. The Company may interrupt the service at any time, without penalty to the Company, due to a departure from any such requirements.

(7) The Company may immediately discontinue the furnishing of service(s) to a customer,

without incurring any liability, upon a violation of any of the provisions governing the furnishing of service under this RSS or any applicable laws, rules or regulations.

(8) The Company may immediately discontinue the furnishing of service(s) to a customer

without incurring any liability, if the Company determines that such action is necessary to prevent or to protect against fraud or to otherwise protect its personnel, agents, facilities or services.


SECTION 2 - GENERAL

B. General Terms and Conditions 3. Suspension/Termination of Service a. (Cont’d) (9) The Company may immediately discontinue the furnishing of service(s) to a customer,

without incurring any liability, if the customer: 1) refuses to furnish information regarding the customer's credit-worthiness, its past or current use of common carrier services or its planned use of service(s); or 2) provides false information pertaining to its credit-worthiness, its past or current use of common carrier services, or its planned use of service(s).

(10) The Company may immediately discontinue the furnishing of service(s) to a customer,

without incurring any liability, if the customer uses, or attempts to use, service with the intent to avoid payment, either in whole or in part, by rearranging, tampering with, or making connections to the Company's service which is not authorized by this RSS or by using tricks, schemes, false or invalid accounts numbers, false credit devices, electronic devices or any other fraudulent means or devices.

(11) The Company may immediately discontinue the furnishing of service(s) to a customer

upon written notice, without incurring any liability, if a voluntary or involuntary proceeding is commenced by or against customer in any jurisdiction seeking liquidation, reorganization or other relief under any bankruptcy or similar law; or customer makes an assignment for the benefit of creditors which is not dismissed within 60 calendar days of filing; or customer generally does not pay its debts as they become due or is not able to pay its debts as they become due.

(12) Discontinuance of Service(s) by the Company pursuant to this Section shall not relieve

the customer of any Minimum Service Period obligations or any other obligation to pay the Company for charges due and owning for facilities and/or service(s) furnished up to the time of discontinuance. In the event the Company cancels the customer’s service for cause, and the customer is committed to a term or other plan for which charges apply in the event of customer early termination or termination for convenience, the Company will charge the customer, and the customer will be obligated to pay, as though it had terminated its service early or for its own convenience.


SECTION 2 - GENERAL

B. General Terms and Conditions 3. Suspension/Termination of Service a. (Cont’d) (13) The remedies set forth herein shall not be exclusive and the Company at all times shall

be entitled to all rights available to it under either law or equity. (14) Qwest may, without notice, cancel service pursuant to this Section, if a business

customer’s account has shown no usage for one month; and/or, if a residential customer’s account has shown no usage for six consecutive months.

(15) The customer must meet the following Minimum Facility Utilization (MFU or

minimum monthly requirement) per DS-1 or the equivalent thereof. The MFU requirement is 24,000 minutes of usage per circuit used by the customer for Blended or RBOC/ITC Terminating or 8XX Originating Service provisioned by the Company.

If the customer fails to meet or exceed the MFU in any monthly billing period, the

Company reserves the right to terminate the underutilized circuit. (16) For Qwest Express Service customers, following the first three calendar months after

connection of a circuit, if, in any billing cycle, the customer fails to use 100,000 minutes per DS-1, or its equivalent, Qwest may disconnect the circuit(s) providing the service upon thirty calendar days written notice to the customer, or charge an underutilization fee of $1,000.00 per DS-1 or its equivalent, for such billing cycle.


SECTION 2 - GENERAL

B. General Terms and Conditions 3. Suspension/Termination of Service a. (Cont’d) (17) The Company reserves the right to deny service to any person or entity: (a) who, in

the Company's judgment, presents an undue risk of nonpayment, refuses to comply with the deposit requirements set forth in this RSS; or does not pass a credit check; or (b) if the Company believes that the person's or entity's use of the service would violate the provisions of this RSS or any applicable law or regulation, or if any applicable law or regulation restricts or prohibits provision of the service to that person or entity; or (c) if the Company determines in its sole discretion that facilities are not available to provide the service; or (d) if the Company determines in its sole discretion that any order for service, letter of authorization and/or third party verification is not in conformance with any applicable law or regulation; or (e) the service requested has been discontinued; or (f) if an order for the service may be denied under the terms of any carrier, switched or independent sales representative agreement.

b. Cancellation of Service By A Customer (1) A customer may discontinue service, either in part or in its entirety, upon 30 days

written notice to the Company, provided that the customer has fulfilled all Minimum Service Period obligations, unless otherwise provided in this RSS or a customer’s Agreement with Qwest.

(2) If a customer cancels an order, in part or its entirety, prior to its completion or, before

completion of the Minimum Service Period, or before completion of some other period mutually agreed upon, a charge may be levied upon the customer for the non-recoverable portions of expenditures or liabilities incurred expressly on its behalf by the Company and not fully reimbursed by installation and monthly charges. Cancellation charges may also be assessed by Qwest for each circuit-end or dedicated access line canceled if a local access provider has confirmed that the circuit-end or dedicated access line will be installed, or, if the Company has already submitted facilities orders to a local access provider.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 29 Effective: January 11, 2016 Release 4

SECTION 2 - GENERAL

B. General Terms and Conditions 3. Suspension/Termination of Service b. (Cont’d) (3) Except as otherwise provided herein, if an order for installation is delayed for more

than 30 days beyond the due date and such delay is not requested or caused by the customer, the order may be canceled by the customer without incurring cancellation charges.

(4) Notwithstanding the termination liability, restrictions and exclusions set forth herein,

existing Qwest customers may terminate an existing term agreement by converting to a new Qwest term agreement as long as the new term agreement is of an equal or greater term length and has an equal or greater monthly or yearly volume commitment than the existing agreement.

Exception: Qwest may waive termination liability when an existing customer

migrates a Qwest Frame Relay Port, a Qwest ATM Port or Qwest Local Access Service to a CenturyLink IQ Internet Port, Private Port, Delta Port, Wireless Backup Service, Data Bundle, or Managed Data Bundle, or to Qwest iQ Analog and Digital VoIP or Qwest iQ Integrated Access provided over a Qwest iQ Private Port or Qwest iQ Enhanced Port, that has a term plan of 2 years or greater and the port/service being replaced has been in place for a minimum of 12 months.

(5) Existing Qwest customers converting services to the new Qwest term agreement are

not eligible to receive promotions intended for “New Qwest Customers”. A “New Qwest Customer” shall be defined as a customer who has not subscribed to any Qwest services within the last three months.

4. Warranty (The Service Agreement says: There are no warranties for the service, express or implied,

including but not limited to warranties of merchantability or fitness for a particular purpose.)

(C) (C)


SECTION 2 - GENERAL

B. General Terms and Conditions 4. Warranty (Cont’d) a. In no event shall the Company or any of its Affiliates be liable for any direct, indirect,

consequential, special, actual, or punitive damages, or for any defects in services or equipment provided or any other cause. The warranty and remedies set forth in this RSS are exclusive and in lieu of all other warranties or remedies, whether expressed, implied or statutory, including without limitation implied warranties of merchant-ability and fitness for a particular purpose.

b. The Company does not guarantee or make any warranty with respect to any equipment

provided by it where such equipment is used in locations containing an atmosphere which is explosive, prone to fire, dangerous or otherwise unsuitable for such equipment. Customers, authorized users and joint users indemnify and hold the Company harmless from any and all loss, claims, demands, suits or other action, or any liability whatsoever, whether suffered, made, instituted, or asserted by any party or persons, for any personal injury to or death of any person or persons, and for any loss, damage, or destruction of any property, whether owned by the customer, authorized user, joint user or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location, or use of such equipment so used.

5. Liability a. The Company does not undertake to transmit messages, but offers the use of its facilities

when available, and will not be liable for errors in transmission or for failure to establish connections. In no event shall the Company or any of its Affiliates be liable for claim or loss, expense or damage (including indirect, special or consequential damage) for any interruption, delay, error, omission, addition, or defect in any service, facility or transmission of any person or entity furnishing any portion of the service, facilities, or equipment associated with the service or for damages caused by services, facilities, or equipment furnished by such person or entity. In no event shall the Company or any of its Affiliates be liable to customer, its customers or any of their Affiliates under this RSS for any act or omission of any other entity furnishing a portion of the service, facilities or equipment associated with the service or for damages caused by services, facilities or equipment furnished by such entity.

b. The Company shall not be responsible for any service delays, modifications,

deficiencies, interruptions, and/or disruptions that may be related to the provisioning of facilities or services from another carrier or local access provider.


SECTION 2 - GENERAL

B. General Terms and Conditions 5. Liability (Cont’d) c. The Company shall not be liable to customer or any other person, firm, entity, for any

failure to perform its obligations under this RSS due to any cause or causes beyond its reasonable control, as determined by the Company. Such causes shall include, without limitation, acts of God, fire, acts of terror, explosion, flood, earthquake, vandalism, cable cut, storm or other similar catastrophes; any law, order, regulation, directions, actions or request of the United States government, or any other government, including foreign, international, state or local government, or of any department, agency, commission, court, bureau, corporation or other instrumentality of any one or more of said governments, or of any civil or military authority; national emergencies; insurrections; riots; wars; or strikes, lock-outs, work stoppages or other labor difficulties, supplier failures, shortages, breaches of contract or other obligations, or delays, or preemptions of existing services to restore service in compliance with the decisions, rules, regulations and orders of the Federal Communications Commission or any other federal, international, state, or local governmental agency or authority.

d. The Company and any of its Affiliates shall be indemnified and held harmless by

customers, authorized users, and joint users against any third party claim or loss, expense or damage (including indirect, special or consequential damage) relating to or arising out of the use of a service, including, but not limited to, defamation, libel, slander, invasion of privacy, infringement of a copyright or patent, unauthorized use of any trademark, trade name or service mark, unfair competition, interference with or misappropriation or violation of any contract, proprietary right, or any other injury to any person, property, or entity arising out of the material, data, information, or other content revealed to, transmitted by, or used by the Company; or for any act or omission of a customer, authorized user or joint user; or for any personal injury or death of any person caused directly or indirectly by the installation, maintenance, location, condition, operation, failure, presence, use, or removal of equipment or wiring provided by the Company, if not directly caused by the gross negligence or willful misconduct of the Company. The customer will reimburse the Company for all costs, including attorney’s fees, relating to any such third party claims.

e. The Company and any of its Affiliates shall not be liable for any defacement of or

damages to the premises of a customer, authorized user, or joint user resulting from the furnishing of service which is not the direct result of the Company's negligence. The Company is not liable for any defacement of or damage to the premises of a customer resulting from the furnishing of services or the attachment of instruments, apparatus and associated wiring furnished by the Company on such customer's premises or by the installation or removal thereof, when such defacement or damage is not the direct result of the Company's negligence.


SECTION 2 - GENERAL

B. General Terms and Conditions 5. Liability (Cont’d) f. The Company is not liable for any act or omission of the customer, authorized user, joint

user, or any other company or companies furnishing a portion of the service. g. The Company's liability for damages arising out of any additions, omissions,

interruptions, delays, mistakes, errors or defects in the transmission occurring in the course of furnishing the service or facilities shall in no event exceed an amount that is equivalent to the proportionate charge for the period of service during which the fault in transmission occurs. In no event shall the Company or any of its Affiliates be liable to customer, its customers or any of their Affiliates under this RSS for damages associated with the installation, provision, maintenance, termination, repair or restoration of services, and subject to the provisions of this Section, the Company's liability, if any, shall not exceed an amount equal to the charge provided for under this RSS for the service for the period during and the extent to, which the service was affected.

h. In no event shall the Company or any of its Affiliates, suppliers of equipment, agents or

authorized distributors of service be liable to the customer, its customers or any of their affiliates under this RSS for any loss of profit or revenue or for any incidental, consequential, indirect, punitive or similar, or additional damages incurred or suffered as a result of mistakes, failure to reach 911, network failure, unauthorized access to files, date or equipment, interruptions of service or delays in transmission, incorrect or defective transmission, or any direct or indirect consequences thereof, while using the services, performance, non-performance, termination, breach, or other action or inaction, on the part of the Company, under this RSS, even if customer advises the Company of the foreseeability, possibility, likelihood, probability or certainty of such loss or damage.

i. In no event shall the Company or any of its Affiliates be liable for damages to any

Interconnection Facilities resulting from the furnishing of services, including the installation and removal of equipment and associated wiring.

j. The Company shall be entitled to take, and shall have no liability whatsoever for, any

action as deemed necessary or appropriate by the Company to bring the services or its practices into conformity with any rules, regulations, orders, decisions, or directives of the Federal Communications Commission or other governmental agency, and customer shall cooperate fully with Company and take all actions as may be requested by the Company to comply with any such rules, regulations, orders, decisions or directives.


SECTION 2 - GENERAL

B. General Terms and Conditions 5. Liability (Cont’d) k. The customer agrees to operate company-provided equipment in accordance with the

instructions of the Company or its authorized agent. Failure to do so will void any Company liability for interruption of service and may cause the customer to be responsible for damages to equipment pursuant to this RSS.

l. Allowance For Interruptions Customers which subscribe to services utilizing Dedicated Access Arrangements may be

eligible for an Allowance For Interruptions in service, subject to the following conditions:

(1) A Service Interruption shall be deemed to have commenced upon verifiable

notification thereof by customer to the Company, or when indicated by network control information actually known to the Company's personnel, whichever is earlier. Each such interruption shall terminate upon restoration of the affected service, as determined by the Company. The Company may, in its sole discretion, provide notice to customer of any scheduled outage. If the customer elects to use the services of another carrier after any of the above interruptions, or during a period when the customer is unable to place a call using the Company's service(s), the customer shall pay the charges for the alternative service used.

(2) An Allowance For Interruption shall be granted only for Service Interruptions

resulting from the unavailability of the circuits arranged by the Company to customer and shall not be granted if the malfunction of any end-to-end circuit is due to an outage or other defect occurring in the facilities furnished by any other carrier.

(3) An interruption period begins when the customer reports to the Company that the

service has been interrupted and releases it for testing and repair. An interruption period ends when the service is restored. If the customer reports the service to be inoperative, but declines to release it for testing and repair, the service is deemed to be impaired, but not interrupted.

(4) For Dedicated Private Line Service, a Service Interruption Credit shall apply to the

charges for the total mileage between end terminals of any circuit affected by a Service Interruption; provided, however, that if any portion of the affected circuit remains beneficially used or usable by customer, the Service Interruption Credit shall not apply to that pro-rata portion of the facility that is available for use. The length of each Service Interruption shall be calculated in hours and shall include fractional portions thereof.


SECTION 2 - GENERAL

B. General Terms and Conditions 5. Liability l. (Cont’d) (5) For services which involve dedicated access arrangements and which are subject to a

monthly recurring charges, the customer will be given a credit upon request as follows:

• When service is interrupted for a period of less than two hours, no credit allowance

will be given; • When the service is interrupted for a period of 2 to 24 hours, the amount of the

credit allowance shall not exceed one-thirtieth of the monthly recurring charge or charges for the circuit; or

• When the service is interrupted for a period over 24 hours, the amount of the credit

allowance shall not exceed one-thirtieth of the monthly recurring charge or charges for the circuit multiplied by the number of 24-hour periods during which the service was interrupted.

(6) All Allowances For Interruptions shall be included in a subsequent monthly invoice as

determined by the Company for the affected circuit and the total of all Service Interruption Credits applicable to or accruing in a given month shall not exceed the amount payable by customer to the Company for the monthly recurring charges for that same month for such service. In no event shall usage charges be eligible for Allowances For Interruptions.


SECTION 2 - GENERAL

B. General Terms and Conditions 5. Liability l. (Cont’d) (7) Allowances For Interruptions shall be granted upon a customer's request and at the

Company's sole discretion. No credit allowances shall be made for:

• Interruptions that are caused by the negligence of the customer or others authorized by the customer to use the customer's service;

• Interruptions that are due to the failure of power, equipment, systems, or services

not provided by the Company; • Interruptions during any period during which the Company or its agents are not

afforded access to the premises where access lines associated with the customer's service are located;

• Interruptions during any period when the customer or user has released the service

to the Company for maintenance, rearrangement, or the implementation of a customer order;

• Interruptions during any period when the customer or user has refused to release the

service for testing or repair; • Interruptions during any period when the non-completion of calls is due to network

busy conditions; or • Interruptions not promptly reported to the Company.

m. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this RSS, in the event that

any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), Qwest reserves the right, at any time and without notice to: (i) pass through to the customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or, (ii) modify the rates, including any rate guarantees, and/or terms and conditions contained in this RSS to reflect the impact of such Regulatory Activity.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 6. Indemnification Customer shall indemnify and hold harmless the Company, its directors, officers,

employees and agents, successors, and assigns, from all damages, costs, expenses and liabilities, including all attorneys' fees and disbursements sustained by the Company in any action commenced by any third party and arising in connection with the customer's performance of its obligations and duties under this RSS; and the customer shall indemnify and hold the Company harmless from and against any and all claims arising from or relating to the Company's provision of facilities or services to customer under this RSS.

7. Disputes a. Any objections to billed charges must be promptly reported to the Company. If notice of

a dispute of charges is not received by the Company in writing within 30 days after an invoice is rendered, such invoice may be deemed to be correct and binding. Adjustments to invoices shall be made to the extent that circumstances exist which reasonably indicate that such charges are inappropriate.

b. In the event the Company files suit or retains an attorney to enforce the terms of this

RSS, the Company shall be entitled to recover, in addition to any other remedies, all attorneys' fees for in house and outside counsel, court costs, costs of investigation and any other related expenses in connection therewith.

c. Disputes related directly or indirectly to Company services that cannot be settled

informally will be resolved by arbitration using the rules of the American Arbitration Association. Before initiating or participating in any arbitration proceeding concerning any aspect of this Agreement, the customer will attempt to resolve any disputes that arise between the customer and Qwest informally by providing Qwest with written or oral notice and a brief explanation of the customer's concern. The customer will give the Company at least 30 days from the time the customer first notifies the Company to resolve the dispute.

d. If arbitration is required, the arbitration will be conducted by a single arbitrator engaged

in the practice of law. Unless the customer and the Company agree otherwise, arbitrations will be decided solely on the basis of the customer’s and the Company’s written submissions to the arbitrator, including relevant documents, unless the arbitrator requires otherwise. The arbitrator’s decision and award will be final and binding and may be entered in any court with jurisdiction. The Federal Arbitration Act, not state law, shall govern the arbitrability of all claims. The customer agrees to keep the results of any such arbitration confidential. Notwithstanding the foregoing, the customer continues to have the right to seek relief through an appropriate federal or state regulatory agency, but the customer agrees they will not join or participate in any class-wide action relating to the services.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 8. Qwest Service and Features a. The furnishing of the telecommunications services under the terms of this RSS will be

provided by the Company alone, or in conjunction with services of other carriers. b. Service is available 24 hours per day, 7 days per week for the transmission of interstate

telecommunication services. c. Service consists of the furnishing of transmission capabilities to customers, authorized

users, and joint users for the placement and/or receipt of long distance telecommunication services between the locations specified herein.

d. The Company, when acting at the customer's request and as its authorized agent, will

make reasonable efforts to arrange for presubscription, interconnection and other service requirements.

e. The Standard Interval for delivery of service to the customer is 30 days. This interval

may be extended in those instances where the customer presubscribes to the Company's services and/or requires that interconnection facilities to be furnished by another carrier.

f. Usage Charges (1) Usage charges vary depending upon a combination of factors including; the time of

day a call is placed, the distance between the calling and the called party, and the duration of the call. Calls beginning in one rate period and ending in another will be billed at the rate applicable to each portion of the call.


SECTION 2 - GENERAL

B. General Terms and Conditions 8. Qwest Service and Features f. (Cont’d) (2) The following Rate Periods are applicable to service options set forth herein:

• Day, Evening, Night & Weekend Rating

- Day Rates: Monday through Friday from 8:00 AM to, but not including, 5:00 PM.

- Evening Rates: Sunday through Friday from 5:00 PM to, but not including,

11:00 PM. - Night Rates: Sunday through Thursday from 11:00 PM to, but not including,

8:00 AM the following day. - Weekend Rates: From 11:00 PM Friday through 5:00 PM Sunday.

• Peak and Off-Peak Rating

- Peak Hours: Applicable to calls placed Monday through Friday from 8:00 AM to, but not including, 5:00 PM.

- Off- Peak Hours: Rate period for calls placed during all hours except Monday

through Friday from 8:00 AM to, but not including, 5:00 PM and on Carrier Recognized Holidays.

g. Terms and Conditions Specific to On-Net Facilities (1) The customer represents and warrants that they have the authority to grant the

Company the right to:

• Install the equipment required to provide, operate, pull, repair, replace, maintain and upgrade service.

• Remove all telecommunications equipment, including the connecting conduit

required to provide the service at the customer’s location. The customer’s location includes the building and the real property in which the customer is located.

• Provide the service as specified in this Section, Section 7, and any Company

technical document(s).


SECTION 2 - GENERAL

B. General Terms and Conditions 8. Qwest Service and Features g. (Cont’d) (2) The customer shall secure, from the owner or manager of the building, any consents

necessary to allow the Company to perform installations or alterations as deemed necessary and in a manner determined by the Company. Consent is required to:

• Alter areas of the customer’s location such as the construction of conduits from the

public right-of-way across the property into and through the building, and • Install equipment in areas of the customer location in which the customer does not

have the authority to allow such installation or alteration.

(3) The Company shall, at its sole cost and expense, maintain all equipment in proper operating condition and, at the customer’s option, either repair or indemnify the customer for any damage to the property where such damage is caused by the Company or any of its agents, representatives, employees, contractors, subcontractors, or invitees.

(4) The customer shall pay for any damage to the equipment or personal property of the

Company where the customer or any of their agents, representatives, employees, contractors, subcontractors, or invitees causes such damage.

(5) The customer shall pay or cause to be paid all reasonable costs associated with any

relocation of equipment requested by the customer during the term of the service. (6) The customer must meet any Company physical and technical requirements to provide

the facilities, such as room temperature, power requirements, safety measures, insurance, etc.

(7) The customer represents that, to the best of their knowledge, the property is free from

any hazardous or toxic substances including asbestos, and is in compliance with all applicable laws. If such substances exist, the Company has no responsibility to remediate, abate or remove such substances, provided that the Company is not responsible for their presence.


SECTION 2 - GENERAL

B. General Terms and Conditions 8. Qwest Service and Features g. (Cont’d) (8) Upon expiration of the term of service, the Company shall, at the Company’s expense,

elect to remove any and all equipment from the customer’s location. The customer expressly waives all claims against the owner of an on-net facility, their

successor(s) in interest or building owner with respect to any cessation or interruption of service on Company owned and operated fiber optic local loops from the QPOP to the demarcation point. The preceding customer waiver includes without limitation, a claim of default or constructive eviction by the building owner under any lease or other agreement between the customer and building owner unless otherwise agreed upon between the customer and building owner.

h. Special Arrangements (1) The rates and charges quoted in this RSS contemplate the use of standard

arrangements, that is, the arrangement normally used by the Company to provide the type of service involved.

(2) For special service arrangements to be provided by this Company, and not specifically

covered in this RSS, including but not limited to services, features, and combinations of services and features not normally offered or combined, monthly rates and the one-time charges, such as installation, nonrecurring and construction charges will apply based on the circumstances in each case.

(3) These special equipment and service items will be provided whenever, in the judgment

of the Company, there is a valid reason for providing the service requested. In such cases, the Company reserves the right to require an initial contract period longer than one (1) month at the same location.

(4) The rates, terms and conditions for these Special Arrangements offerings will be

established on an individual case basis.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 9. Changes to Rates, Terms and Conditions a. Qwest reserves the right to modify the rates, charges, terms and conditions under which

a business or commercial service is provided by posting material changes to this RSS on its web site. Use of the service will constitute acceptance of any new rates, terms or conditions stated in this RSS.

b. Qwest reserves the right to modify the rates, charges, terms and conditions under which

a residential service is provided by posting material changes to this 15 days prior to the effective date of the change.

c. When a change in service arrangement involves the use of facilities or services furnished

by the Company, installation charges do not apply to the facilities or services continued in use. The Minimum Service Period for the facilities or services continued in use is determined by the date of the initial acceptance thereof.

10. Eligibility, Credit Check and Security Deposits Applicants, customers or joint users whose financial condition is not acceptable to the

Company or whose potential billings are significant may be required to make a deposit up to an amount equal to the installation charges, if applicable, and up to 12 months actual or estimated charges for the service to be provided. Unless otherwise determined by the Company, no interest shall accrue for the benefit of the customer on any such security deposit. The Company may adjust the amount of the deposit upward or downward as it deems appropriate in light of changing conditions and payment history. The Company shall also be entitled to require an applicant or customer to pay all its bills within a specified period of time and to make such payments in cash or a cash equivalent. At the Company's option, deposits may be refunded or credited to the customer at any time. Qwest, in its sole discretion, may require payment via credit card if Qwest has reason to believe that there is a risk of non-payment.

(T)


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 11. Service Plans, Charges and Billing a. Except as otherwise provided in this RSS or a customer’s Agreement with Qwest,

service is provided and billed on the basis of 1 month, beginning on the Service Date and continuing until the expiration of the Minimum Service Period, or until service is otherwise canceled, by the Company. Upon expiration of the Minimum Service Period, services shall be automatically extended on a month-to-month basis until service is terminated in writing by the customer on not less than 30 day's written notice to the Company, unless otherwise provided in this RSS or customer’s Agreement with Qwest.

b. Customer shall accept and pay for each service for the Minimum Service Period. The

Minimum Service Period for each service shall begin on the Service Date, (i.e. the date on which customer begins to utilize the service or the date service is available for use by the customer or its authorized users, whichever is sooner). If the customer: (i) notifies the Company that it believes the service is in material non-compliance with the Company's network specifications, or (ii) customer has delayed the Service Date, the Service Date may be adjusted. In the event customer provides the Company with written notice that the Service fails to meet the Company's network specifications, the Company may take such action as the Company, in its sole discretion, deems necessary to correct any such non-compliance in the Service and shall, upon correction, notify customer of a new Service Date. Customer may delay the adjusted Service Date for up to 30 days from the original Service Date by written notification to the Company at least 72 hours prior to the estimated Service Date.

c. Customers who place calls from a pay telephone will incur an undiscountable payphone

surcharge per call. This charge is applicable to the following types of calls which originate from a public or semi-public pay station: calling card calls, prepaid calling card calls, toll-free calls, and calls placed using a carrier access code (i.e. 10XXX-0). For applicable charges, refer elsewhere in this Section.


SECTION 2 - GENERAL

B. General Terms and Conditions 11. Service Plans, Charges and Billing (Cont’d) d. A surcharge will be imposed on all customer’s charges for outbound service originating

at, or inbound service terminating at, addresses in states which levy, or assert a claim of right to levy:

• A gross receipts tax on Qwest’s operations in any such state, or • A tax on interstate access charges incurred by Qwest for access to telephone

exchanges in that state. • This surcharge is based, respectively, on Qwest’s gross receipts or revenues in that

state, and/or payment of interstate access charges in that state.

e. A customer may access their invoices and choose paperless invoices online through the CenturyLink Control Center located at http://www.centurylink.com/business/appmanager/centurylink/controlcenter. If the customer does not choose paperless invoices through the Control Center, then at the Company’s discretion, a monthly recurring charge (MRC) may be assessed for the provision of either a complete paper invoice or a summary paper invoice at the rates set forth below:

MONTHLY RECURRING CHARGE

• Complete Paper Invoice $15.00 • Summary Paper Invoice 2.00

http://www.centurylink.com/business/appmanager/centurylink/controlcenter


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 12. Payments a. The customer is responsible for payment of all charges for services furnished to the

customer, its joint users and/or authorized users. This responsibility is not changed by virtue of any use, misuse, or abuse of the customer's service or customer-provided equipment or facilities by third parties, including, without limitation, the customer's employees or the public. The Company is not liable for any damages, including toll usage charges, the customer may incur as a result of the unauthorized use of its telephone facilities. This unauthorized use of the customer’s facilities includes, but is not limited to, the placement of calls from the customer’s premises, and the placement of calls through customer-provided equipment which are transmitted or carried on the Company network. The Company’s security department may work with customers to recommend possible solutions to reduce unauthorized use of their facilities. However, the Company does not warrant or guarantee that its recommendations will prevent all unauthorized use, and the customer is responsible for controlling access to, and use of, its own telephone facilities. The customer agrees to pay the Company for all charges billed as a result of any use of the customer’s authorization code(s), whether such use is by the customer or by a third party in connection with a lost, stolen or misappropriated authorization code, or otherwise. It is the customer’s responsibility to inform the Company that an authorization code(s) has been stolen or lost.


SECTION 2 - GENERAL

B. General Terms and Conditions 12. Payments (Cont’d) b. Billing will be payable upon receipt. Amounts not paid within thirty (30) days after the

invoice is rendered will be considered past due. Interest at the rate of one and one-half percent (1.50%) per month (unless a lower rate is prescribed by law, in which event at the highest rate allowed by law) may accrue upon any unpaid amount commencing five (5) days after the date the payment is past due.

c. Minimum usage charges and monthly recurring charges may be billed in advance or in

arrears, depending upon the service option selected by the customer. In the event that the Service Date falls on a date other than the first day of the applicable billing cycle, the first invoice to the customer may consist of: (a) the pro-rata portion of the applicable charge(s) covering the period from the Service Date to the first day of the subsequent billing cycle and (b) the charge for the following billing cycle.

d. Usage charges are billed after each usage cycle, except as otherwise specified herein. In

the event that Company's MTS computerized usage recording system fails or is otherwise unavailable for all or part of any billing period, the Company shall be entitled to make a reasonable estimate of customer's usage of services in the period in question for billing purposes. Except for usage charges, the rate or volume discount level applicable to a customer for a particular service(s) shall be the rate or volume discount level in effect at the end of the monthly billing period applicable to the customer for the particular service(s).

e. Nonrecurring charges are payable when the service for which they are specified has been

ordered. If an entity other than the Company (e.g., another carrier or supplier) imposes or will impose charges on the Company in connection with an ordered service those costs will also be charged to the customer.

f. Customers may be charged for installation, administrative changes, expedited treatment,

or cancellation of service orders as described herein. If, because of any such activity, a non-company carrier or supplier levies additional charges, these charges may be passed on to the entity for whom the charge was incurred.

g. If an entity other than Qwest (e.g. another carrier or suppler) imposes charges on the

Company in connection with the provision of any aspect of the service, the customer shall pay all such charges, either directly to the local access provider or to the Company. The Company, at its sole discretion, reserves the right to reimburse, discount or waive such charges.


SECTION 2 - GENERAL

B. General Terms and Conditions 12. Payments (Cont’d) h. All stated charges in this RSS are computed by the Company exclusive of any federal,

state, local, use, excise, gross receipts, sales or privilege taxes, duties, fees or similar liabilities. Such taxes, fees, etc. shall be paid by the customer in addition to the rates and charges set forth herein.

i. When payment for services is made by check or draft and is returned to the Company for

any reason, including but not limited to insufficient funds, a charge of $35.00 (unless a lower fee has been prescribed by law in which event a charge equal to such lower fee) may be made by the Company for each item returned by the banking institution on which it is written.

j. If a check, draft or other payment instrument remitted by a customer, joint user or

authorized user is dishonored more than once during a 12 month period, the Company may refuse acceptance of further such payment methods and place the debtor on a cash basis. Under a cash basis, the Company may require payment in the form of U.S. currency, money orders, or an instrument that is guaranteed or issued by a third party that is acceptable to the Company.

k. In the event that a customer's account becomes delinquent, the Company may require the

prepayment of additional months of actual or estimated recurring and/or nonrecurring charges for the services ordered hereunder as a condition of the continued provision of all such services. The Company also reserves the right to eliminate or otherwise modify any discounts applicable to any service being supplied to the customer under such circumstances.

l. A month is considered to have 30 days.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 13. Publicity A customer shall not use any service mark or trademark of the Company or refer to the

Company in connection with any product, equipment, promotion or publication of the customer without the prior written consent and approval of the Company.

14. Restoration of Service The use and restoration of service provided in emergency situations shall be in accordance

with Part 64, Subpart D of the Federal Communications Commission's Rules and Regulations, which specifies the priority system for such activities.

15. Testing and Adjustments Upon reasonable notice, the facilities, equipment and/or services provided by the

Company shall be made available to the Company for such tests and adjustments as may be necessary to maintain them in satisfactory condition; no interruption allowance will be granted for the time during which such tests and adjustments are made.

16. Interconnection With Other Carriers a. Service furnished by the Company may be connected with services or facilities of

another participating carrier, authorized user, or joint user. Such interconnection may be made at a Company terminal or entrance facility at a terminal of another carrier, or at the premises of a customer or an authorized user. Service furnished by the Company is not part of a joint undertaking with such other carriers.

b. Any special interface equipment or facilities necessary to achieve compatibility between

the facilities of the Company and other carriers shall be provided at the customer's expense. Upon written request and acting as his authorized agent, the Company will use its best efforts to make the necessary arrangements for such interconnection.


SECTION 2 - GENERAL

B. General Terms and Conditions 16. Interconnection With Other Carriers (Cont’d) c. Service furnished by the Company may be interconnected with the facilities or services

of another carrier under the terms and conditions of Schedules applicable to such connections. Service may not be arranged for resale by any customer, joint user or other entity without the prior written consent of the Company.

d. The Company may order interconnection facilities and/or initiate the presubscription

process on behalf of a customer if the customer furnishes the Company with a letter of agency. The customer's use of such interconnection facilities shall conform to the regulations, terms and conditions under which the carrier provides such access. The customer shall bear the ultimate responsibility for all aspects of the local interconnection facility including, but not limited to, ordering, testing, installation, maintenance, use and payment of such facilities.

e. Customer shall pay all local dedicated access charges for Interconnection Facilities

associated with dedicated access arrangements, either directly to the local access provider or to the Company as specified in its invoice to customer, at the Company's option. Such charges may be adjusted by the Company, at its sole discretion. Unavailability, delay in installation or other impairment of Interconnection Facilities shall in no event excuse customer's obligation to pay the Company the charges applicable to the services, whether or not such services are used or usable by customer.

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SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 17. Other Charges, Fees and Special Taxes a. Federal Universal Service Fund (USF) Surcharge The FUSF (Federal Universal Service Fund) program was modified with the

Telecommunications Act of 1996. The program provides financial support for high-cost lines, low-income households, schools, libraries and rural healthcare providers. The FCC requires Qwest to pay into the fund and then allows Qwest to recover its contributions into the fund from Qwest’s customers. As a result, the following percentages will be applied to the end users total interstate and international long distance charges, and the FUSF surcharge will be itemized on the end user’s bill. This surcharge is in addition to the rates for services further described in this RSS.

The FCC Contribution factor is subject to change quarterly. The current factor can be found at http://www.fcc.gov/encyclopedia/contribution-factor-quarterly-filings-universal-service-fund-usf-management-support

b. Federal Regulatory Recovery/Cost Recovery Fee

-Federal Regulatory Recovery Fee The Company will assess a monthly Federal Regulatory Recovery fee for interstate and

international charges for telecommunications services and is subject to change. This fee is not a tax or a government charge but recovers expenses the Company incurs in

providing relay service for Special Needs customers and/or for expenses incurred with regards to

federal regulation. Residence customers will be assessed a monthly charge equal to a percentage of their total net interstate and international charges, excluding taxes, discounts and credits. This fee is neither contributory to nor eligible to receive discounts, nor is it eligible to contribute to meeting minimum monthly or annual requirements.

• Percentage Rate for residence retail customers 3.654% (I)

-Cost Recovery Fee The Company will assess a monthly surcharge equal to 5.10% on interstate and

international charges for telecommunications services as well as Interconnected VoIP service charges treated as interstate under Federal Communications Commission rules. This fee is not a tax or government charge but recovers costs the Company incurs for expenses such as but not limited to federal and state regulatory and license fees, fees to fund telecommunications services for the speech and hearing-impaired, and costs associated with North American Numbering Plan administration imposed on the Company and its affiliates. Business customers will be assessed this monthly charge on their total net interstate and international charges, excluding taxes, discounts and credits. This fee is neither contributory to nor eligible to receive discounts, nor is it eligible to contribute to meeting minimum monthly or annual requirements. Federal Universal Service Fund (FUSF) and other taxes, fees and surcharges may apply to this fee.

• Percentage Rate for business retail customers 5.1%

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http://www.fcc.gov/encyclopedia/contribution-factor-quarterly-filings-universal-service-fund-usf-management-support

http://www.fcc.gov/encyclopedia/contribution-factor-quarterly-filings-universal-service-fund-usf-management-support


SECTION 2 - GENERAL

B. General Terms and Conditions 17. Other Charges, Fees and Special Taxes (Cont’d) c. Administrative Charges The Company may assess fees for administrative activities associated with the ordering,

provisioning, testing, installation, and/or maintenance of services provided by the Company. Administrative activities include, but are not limited to, expedited treatment of service orders, non-standard circuit engineering, modifications to authorization codes, account codes, billing information or any other non-physical adjustment to the manner in which services are provided to a customer. These charges vary depending upon the type of activity performed on the customer's behalf.

d. Physical Change Charges Customers may be assessed a fee for any customer-requested modification of a new or

existing service, circuit, dedicated access arrangement or port that requires a change in the manner in which service is configured. Such charges may include costs for labor, special engineering, non-standard design requirements, and other non-administrative activities.

e. Expedite Order Charge When a customer requests a service date prior to the date provided by the Company and

the Company agrees to provide the service on an expedited basis, an Expedite Order Charge will apply. Expedite Order Charges apply to the following commercial services: Frame Relay, Asynchronous Transfer Mode (ATM), Dedicated Voice, Private Line Services and Q Port Data Service. The Expedite Order Charge is based on the facility type (circuit speed) of service ordered. Expedite Order Charges are as follows:

CIRCUIT SPEED CHARGE Any Speed ICB When an expedited service date is missed, the Expedite Order Charge will apply unless

the missed service date is caused by the Company. If an Expedited Order Charge applies, the Company will include the Expedited Order Charge details in the customer contract.


SECTION 2 - GENERAL

B. General Terms and Conditions 17. Other Charges, Fees and Special Taxes (Cont’d) f. Single Bill Fee The Single Bill Fee is a fee applied per month at the account level when the customer is a

presubscribed interstate customer of Qwest (Company) and requests and receives any Company charges as part of their local telephone company bill.

The Company will not apply this fee:

• In month(s) when there are no other Company charges billed on the customer’s local telephone company bill.

• When the local telephone company is Qwest. • When the customer chooses to have the Company bill the Company long-distance

charges. • When the customer has a long-distance plan that requires that the Company provide

the billing.

The Single Bill Fee applies in addition to all other applicable rates and charges. This fee is not prorated when discontinued, unless specified elsewhere. The fee may appear one or more billing periods following the month in which a bill was issued.

FEE

• Qwest charges billed by the local telephone company, per month $2.50


SECTION 2 - GENERAL

B. General Terms and Conditions 17. Other Charges, Fees and Special Taxes (Cont’d) g. Duplicate Bill Charge In the event a customer requests a reprint of a monthly bill that is greater than six months

old, a duplicate bill charge may apply. When billing is provided by a local exchange company on behalf of the Company, the local exchange company’s duplicate bill policy applies.

CHARGE

• Residence, per account

- Reprint on paper, per bill $ 5.00

• Business, per account

- Reprint on paper, per bill 5.00 h. Administrative Fee Business customers subscribing to Q.guaranteed and Q.integrity are assessed an

Administrative Fee. The following fee applies on a monthly basis to each customer account.

• Administrative Fee, per customer account $4.95

i. Administrative Expense Fee

A fee equal to 1.50% of all applicable charges appearing on a customer's invoice will

apply to interstate and international telecommunications services subject to direct regulation by the Federal Communications Commission as well as to Interconnected VoIP service charges treated as interstate under FCC rules. This charge is imposed to recover a portion of internal costs and expenses incurred by the Company to implement, administer, and comply with federal regulations and programs. Customer is not required to pay the Administrative Expense Fee if it demonstrates to the Company’s reasonable satisfaction that it meets the requirements to be exempt from the Federal Universal Service Fund surcharge. Federal Universal Service Fund (FUSF) and other taxes, fees and surcharges may apply to the fee.

(T) (N) (T)

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 51.1 Effective: November 1, 2018 Release 14

SECTION 2 - GENERAL

B. General Terms and Conditions 17. Other Charges, Fees and Special Taxes (Cont’d) j. Reserved For Future Use k. Property Tax Recovery/Property Surcharge The Company may assess a monthly Property Tax Recovery/Property Surcharge fee for

interstate and international charges for telecommunications services. This fee is not a tax or a government charge but recovers amounts paid to various taxing jurisdictions for property taxes imposed on the Company and its affiliates. Residence and business retail customers will be assessed a monthly charge equal to a percentage of their total net interstate and international charges, excluding taxes, discounts and credits. This fee is neither contributory to nor eligible to receive discounts, nor is it eligible to contribute to meeting minimum monthly or annual requirements. • Percentage Rate for residence retail customers 1.8% • Percentage Rate for business retail customers 4.75% (I)

l. Long Distance Line Charge In addition to all other rates in this Schedule, residence and business customers who are

presubscribed to the Company for their domestic long distance service, will be assessed an undiscounted per-line or per-derived channel Long Distance Line Charge (f/k/a Interstate Services Fee or Access Line Charge) subject to billing availability. This charge helps recover the Company’s overall costs of providing long distance service. This charge is not a tax or government imposed fee. Refer to the long distance calling plan/service further defined in this Schedule for applicable rates.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 18. Service Agreements a. “Agreement” refers to the contract under which customer purchases Qwest products and

services, including all attachments. Terms and conditions for contractual service agreements are defined in the individually negotiated agreement tailored to the telecommunications needs of the customer for whom it is designed and may encompass a service or combination of service (including products not subject to federal or state regulation). In most instances, an agreement encompasses a combination of domestic (intrastate and interstate) and international services. The agreement frequently includes terms and conditions that supplement those appearing in any applicable tariffs, rate schedules, catalogs or price lists for the particular Qwest product or service used by the customer.

b. If you receive Business Long Distance Service pursuant to a signed contract or other

term agreement with Qwest and it is currently in effect, its terms will govern the provision of your Qwest service along with the Rates and Services Schedules, unless your agreement specifically states the contrary.

c. Federal Government Service Agreements Pursuant to the “Special Arrangements” section herein, the Company may enter into

contracts for the use of all authorized Federal agencies; authorized Federal contractors; agency-sponsored universities and laboratories; and when authorized by law or regulation, state, local, and tribal Governments, and other organizations. All organizations listed in General Services Administration (GSA) Order ADM 4800.2E (as updated) are eligible.


SECTION 2 - GENERAL

B. General Terms and Conditions 18. Service Agreements (Cont’d) d. Types of Contractual Agreements offered:

• Qwest Total Advantage (QTA) – A suite of services targeted to large businesses. • Qwest Total Advantage Express (QTA Express) – A mid-market product whose target

market requires only long distance service. • Qwest Connect – A suite of services targeted to businesses billing a minimum of

$5,000.00 to $15,000.00 a month. • Qwest Express - Offers a suite of telecommunication services to non-

telecommunications carrier customers operating within the wholesale market with special rates on an individual contract basis, which is available on a one, two or three-year term commitment.

• Qwest Loyal Advantage (QLA) - A suite of services targeted to government entities. • MiCTA - A suite of services targeted to government entities.


SECTION 2 - GENERAL

B. General Terms and Conditions 18. Service Agreements (Cont’d) e. Minimums (1) Each customer must select either a minimum usage commitment per month (Minimum

Monthly Commitment) or an annual usage commitment per 12-month period (Annual Minimum Commitment).

(2) If, during any Annual Period of the term commitment, the customer’s total usage of

contracted services falls below the Annual Minimum Commitment, the customer may be billed the actual amount for the service used plus the difference between that amount and the Annual Minimum Commitment (referred to as a shortfall). For customers who sign a one, two or three-year Annual Minimum Commitment term, the Annual Period will begin on the first day of the second billing cycle following the customer’s enrollment for service.

(3) For customers that sign a one, two, or three-year commitment, this shortfall

requirement will be applied with the fourth full month’s invoice or as described in the term agreement.

(4) If a customer selecting a Monthly Minimum Commitment has billed usage charges

less than the required Monthly Minimum Commitment during any month’s invoice, the customer may be required to pay the difference between the Monthly Minimum Commitment and the actual billed charges (referred to as a shortfall). This shortfall requirement will be applied with the fourth full month’s invoice.


SECTION 2 - GENERAL

B. General Terms and Conditions 18. Service Agreements (Cont’d) f. Early Termination Charges Unless indicated elsewhere in this RSS or specified differently in the customer’s service

agreement, the following termination charges apply. (1) Early termination charges for agreements with revenue commitment that are measured

monthly are calculated using the following method:

• Taking the number of full months remaining in the current Annual Period in which the customer terminates the agreement, multiplied by the Monthly Usage Minimum, plus,

• 35% of the Monthly Usage Minimum, multiplied by the number of months, if any,

remaining in the then-effective term, (other than the number of months referenced in the preceding paragraph), plus,

• any applicable third-party early termination or related charges or penalties incurred

by the Company as a result of early termination by the customer of the services.

(2) Early termination charges for agreements with revenue commitments that are measured monthly are calculated using the following method:

• Taking the Minimum Annual Commitment less the actual Annual Revenue

generated during the Annual Period in which the customer terminates the enrollment, plus,

• 35% of the Annual Minimum Commitment, multiplied by the number of Annual

Periods remaining in the then-effective term, (other than the Annual Period referred to in the section immediately preceding) if any, plus,

• any applicable third-party early termination or related charges or penalties incurred

by the Company as a result of the customer’s early termination. (3) Early termination charges for agreements with no revenue commitment are calculated

using the following method:

• Taking 35% of the average monthly charges billed through the date of termination and multiplying that amount by the number of months remaining in the then-effective term, plus,

• any applicable third-party early termination or related charges incurred by the

Company as a result of the customer’s early termination.


SECTION 2 - GENERAL

B. General Terms and Conditions 18. Service Agreements (Cont’d) g. Termination and Renewals Unless indicated elsewhere in this RSS or specified differently in the customer’s service

agreement, the following termination charges apply. (1) Either the customer or Qwest may terminate agreement at the end of the term, or an

individual service at the end of its minimum service period, by providing written notice within the notice period specified in the agreement. Notices of termination must be sent to the address indicated in the customer’s agreement.

CenturyLink Communications, LLC Attention: Dublin Service Center GBM Disconnects 4650 Lakehurst, 2nd Floor Disconnect Center Dublin, OH 43017

(2) If written notification is not submitted to Qwest within the notice period specified in

the agreement, before the expiration of the term commitment and Qwest has not given notice of termination to the customer, this term commitment will automatically renew. Individual agreements specify their renewal terms.

h. Rates and Charges Rates and charges for Qwest products and services are specified further in this RSS,

Qwest tariffs, or in an individually negotiated service agreement. i. General Terms and Conditions Unless stated otherwise in the customer’s service agreement the general rules contained

in this Section apply. j. Service Level Agreements Service Level Agreements are set forth on the Qwest website: http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgreeme

nts.html k. Contributory Charges Charges that contribute to a revenue commitment are specified in the applicable

agreement.




SECTION 2 - GENERAL

B. General Terms and Conditions 18. Service Agreements (Cont’d) l. Guarantees (1) Customer Satisfaction Guarantee Except as otherwise indicated in this Rates and Services Schedule, customers who sign

a term agreement with the Company and terminate service prior to the expiration of their term agreement will be held responsible for all early termination charges as set forth in the agreement except as specified in the Initial 90-Day Guarantee for New Customers.

(2) Initial 90-Day Guarantee for New Customers Except as otherwise indicated in this Rates and Services Schedule, customers who sign

a term agreement with the Company are eligible for this guarantee. For the purpose of this guarantee, new customer is defined as any entity that has not

utilized any Company service in the prior 12-month period. After the date of first usage of a new customer’s Qwest service, and before the 91st calendar day following such date of first usage, if the new customer notifies the Company that it is terminating the service for Service Deficiency, as defined following, the Company will release the new customer from liability for early termination charges; provided however that the new customer shall still be responsible for all charges for services incurred up to the termination date and for any applicable third-party early termination or related charges incurred by Qwest as a result of the customer’s early termination.

The new customer shall report service trouble on a circuit-specific basis to the

appropriate Qwest Support Center, and receive a corresponding trouble ticket from the Center. If Qwest has not adequately addressed the trouble ticket within the customer’s expectations, the trouble was caused solely by the Company and/or its selected third-party providers, and the trouble has materially and adversely affected the customer’s telecommunications applications, referred to as a Service Deficiency, the new customer may elect to terminate the service by providing written notice to the Company.

Written notice of termination must be mailed to:

Qwest Communications Corp. Attention: Dublin Disconnect Center

4650 Lakehurst Drive Dublin, OH 43016.

Faxed to: 866.887.6633 Or e-mailed to: [email protected]


SECTION 2 - GENERAL

B. General Terms and Conditions 18.l. (Cont’d) (3) Toll Free Service Assurance Guarantee Except as otherwise indicated in this Rates and Services Schedule, customers who sign

a term agreement with the Company are eligible for this guarantee. If a Company provided toll-free line experiences a service disruption, the Company

will reroute traffic from the affected toll-free line within fifteen minutes of the completion of the Confirmation process and acknowledgement by a Qwest Customer Service Representative that the traffic will be rerouted within fifteen minutes of the conclusion of the call. Traffic can be rerouted to any working number provided to the customer by the Company that terminates in the forty-eight contiguous United States.

A maximum of five affected toll free numbers per customer, per occurrence will be

covered under this guarantee. The customer is required to designate and provide to the Company a working telephone number with enough capacity to handle the rerouted traffic. The Company will not be responsible or liable for uncompleted calls due to problems with the working telephone number provided by the customer, or insufficient capacity or the number of lines at the working telephone number.

For this service offering, service disruption is defined as a degradation in the

performance of a Company-provided toll-free number preventing the Company from terminating calls to the customer’s affected toll-free number.

For this service offering, confirmation process is described as the customer’s

telephonic notification to a Qwest Customer Service Representative of a service disruption. To complete the Confirmation process the customer must provide the Qwest Representative with information including but, not limited to the customer’s name and address, Qwest account number, the affected toll-free line, the service subscribed to by the customer and the approximate time the service disruption began. The Confirmation process is complete when the Qwest Customer Service Representative acknowledges that traffic to the affected toll-free line will be rerouted within fifteen minutes of the conclusion of the customer’s telephone call to the Company.


SECTION 2 - GENERAL

B. General Terms and Conditions 18.l.(3) (Cont’d) If the Company fails to reroute the traffic within fifteen minutes in accordance with the

terms of the guarantee, the Company will credit the customer’s account with an amount equivalent to the lesser of the following:

(a) One hundred percent of the usage for the affected toll-free line for the entire month in

which the service disruption occurred, or (b) One hundred ten percent of the usage for the affected toll-free line in the month prior

to the month in which the service outage occurs. The credit will be applied to the customer’s account within sixty days of the Service

Disruption. The credit will be calculated based on all calls to the affected toll-free line(s) and applied to the customer’s interstate usage.

The Company does not guarantee that service will be restored to the main location in

fifteen minutes only that calls will be rerouted. The Toll-Fee Service Assurance Guarantee will not apply for the following: (a) A service disruption caused by the negligence, errors or omission of the affected

customer or others authorized by the customer to us the customer’s service. (b) A service disruption caused by the failure or malfunction of any power, equipment,

service, or systems not provided directly by the Company. (c) A service disruption that occurs during any period in which the Company, or its

agents, are not afforded access to the premises where the affected toll-free line, or access lines associated with the affected line, terminates provided that this access is needed to prevent a service disruption.

(d) A service disruption occurs during any period when the customer has released the

service to the Company for maintenance or rearrangement purposes, or installation or disconnection if a customer’s service.


SECTION 2 - GENERAL

B. General Terms and Conditions 18.l.(3) (Cont’d) (a) A service disruption caused by the negligence, errors or omission of the affected

customer or others authorized by the customer to us the customer’s service. (e) A service disruption occurs during a period when the customers elects not to release

the service(s) for testing and/or repair and continues to use it in an impaired condition.

(f) A service disruption occurs as the result of network busy conditions. (g) A service disruption not reported promptly or immediately to the Company. (h) A service disruption is caused by the failure of switched or dedicated service provided

by an underlying local exchange carrier or third-party carrier that the Company relies on to provide service to the Company’s customer.

(i) A service disruption caused by the failure of the National SMS 800 database and/or

system. (j) A service disruption where the Company is not the organization responsible for the

affected toll-free line. (k) The on-line portion in a multi-carrier situation. (l) The customer is utilizing Qwest’s Toll-Free Verified and Non-Verified PAC,

GeoRouting, or Menu Routing services. (m) A service disruption caused by the customer’s use of Company services in any

unauthorized manner. (n) A service disruption caused by or resulting from a force majeure event beyond the

reasonable control of the Company, including but not limited to, an act of God, government regulations, or national emergency.


SECTION 2 - GENERAL

B. General Terms and Conditions (Cont’d) 19. Schools And Libraries Discount Program a. General The Schools and Libraries Discount Program permits eligible schools (public and private,

grades Kindergarten through 12) and libraries to purchase the Company services offered in this Schedule at a discounted rate, in accordance with the Rules adopted by the Federal Communications Commission (FCC) in its Universal Service Order 97-157, issued May 8, 1997. The Rules are codified at 47 Code of Federal Regulation (C.F.R.) 54.500 et. seq.

As indicated in the Rules, the discounts will be between 20 and 90 percent of the pre-

discount price, which is the price of services to schools and libraries prior to application of a discount. The level of discount will be based on an eligible school or library’s level of economic disadvantage and by its location in either an urban or rural area. A school’s level of economic disadvantage will be determined by the percentage of its students eligible for participation in the national school lunch program, and a library’s level of economic disadvantage will be calculated on the basis of school lunch eligibility in the public school district in which the library is located. A non-public school may use either eligibility for the national school lunch program or other federally approved alternative measures to determine its level of economic disadvantage. To be eligible for the discount, schools and libraries will be required to comply with the terms and conditions set forth in the Rules. Discounts are available only to the extent that they are funded by the federal universal service fund. Schools and libraries may aggregate demand with other eligible entities to create a consortium.


SECTION 2 - GENERAL

B. General Terms and Conditions 19. Schools And Libraries Discount Program (Cont’d) b. Regulations (1) Obligation of eligible schools and libraries: Requests for service: (a) Schools and libraries and consortia shall participate in a competitive bidding process

for all services eligible for discounts, in accordance with any state and local procurement rules.

(b) Schools and libraries and consortia shall submit requests for services to the Schools

and Libraries Corporation, as designated by the FCC, and follow established procedures.

(c) Services requested will be used for educational purposes. (d) Services will not be sold, resold or transferred in consideration for money or any

other thing of value. (2) Obligations of the Company: (a) The Company will offer discounts to eligible schools and libraries on commercially

available telecommunications services contained in this Schedule. (b) The Company will offer services to eligible schools, libraries and consortia at prices

no higher than the lowest price it charges to similarly situated non-residential customers for similar services (lowest corresponding price).

(c) In competitive bidding situations, the Company may offer flexible pricing or rates

other than in this Schedule, where specific flexible pricing arrangements are allowed.


SECTION 2 - GENERAL

B. General Terms and Conditions 19. Schools And Libraries Discount Program (Cont’d) c. Discounted Rates For Schools And Libraries (1) Discounts for eligible schools and libraries and consortia shall be set as a percentage

from the pre-discount price, which is the price of services to schools and libraries prior to application of a discount.

(2) The discount rate will be applied to all commercially available telecommunications

services purchased by eligible schools, libraries or consortia. (3) The discount rate is based on each school or library’s level of economic disadvantage

as determined in accordance with the FCC Order or other federally approved alternative measures (as permitted by the Rules) and by its location in either urban or rural area.

(4) The discount matrix for eligible schools, libraries and consortia are as follows. % Of Students Eligible For % Of U.S. Urban Rural National School Lunch Program Schools Discount Discount <1% 3% 20% 25% 1% - 19% 31% 40% 50% 20% - 34% 19% 50% 60% 35% - 49% 15% 60% 70% 50% - 74% 16% 80% 80% 75% - 100% 16% 90% 90%


SECTION 2 - GENERAL

C. Natural Disaster Relief For Customers In situations where customers’ telecommunications services are interrupted by natural

disasters, the Company may offer alternative telecommunications services to customers in the immediate affected area, and waive otherwise applicable charges for those services. The availability and details of the offers, including, but not limited to, the maximum duration of the offer or waiver of any applicable charges, will be determined by the Company in each instance of natural disaster.


SECTION 3 – CONSUMER VOICE LONG DISTANCE SERVICE OFFERINGS

A. General Rates for Directory Assistance, operator assisted calls and payphone surcharges could

apply to the services in this Section. For applicable rates see the QCC FCC Operator Service Informational Tariff.

Qwest services are governed by the terms, conditions, discounts and provisions specified

in Section 2 of this Rates & Services Schedule Interstate No. 3. 1. Description of Services

• The service enables customers to place interstate and international long distance telephone calls. Unless otherwise expressly stated, all service descriptions and rates apply only to 1+ dialed plan calls, made from presubscribed lines. The rates may not apply to collect, third number billed or other billing methods, unless expressly so stated.

• Services are provided on a full-time monthly basis and are available in all cities,

subject to the availability of facilities and/or equipment. The Company reserves the right to refuse to provide service where facilities or equipment are not available or in circumstances where it is not economically feasible.

• Total monthly charges for use of the Company's facilities are based upon the total time

the customer utilizes such facilities, unless otherwise specified herein. Interstate usage charges, as well as other charges, discounts and/or features, are applicable to each individual service option.

• Rates and charges, excluding special taxes, fees and surcharges for service vary

depending upon the option selected by the customer. Certain service offerings may involve one or more of the following: a monthly recurring charge, a minimum monthly charge for interstate usage, charges for installation, special features and/or charges for administrative or physical changes to a service. At additional cost, certain service options offer a customer the ability to identify individual users and allocate the cost of their long distance service through the use of accounting codes.

• Residential plans are available to all residential customers who have no more than five

lines at a single location. • Calling plans are available on a full-time basis, 24 hours a day, 7 days a week. • For residence customers with multiple lines billed to the same account:

- If the customer selects the same domestic calling plan for each line then the customer must have the same international plan on one or all lines.

- If the customer selects different domestic calling plans for each line then the

customer can have different international plans on each line.



A. General 1. Description of Services (Cont’d)

• Usage Charges

- Usage charges vary depending upon a combination of factors including; the time of day a call is placed, the distance between the calling and the called party, the duration of the call, and the network facilities over which the call was placed. Calls beginning in one rate period and ending in another will be billed at the rate applicable to each portion of the call.

- Chargeable time begins when the Company receives signaling to detect that the

network connection between the calling party and the called party has been established. Chargeable time ends when either party "hangs up" thereby releasing the network connection. Unless otherwise specified, residential calls are measured and billed for an initial period of 60 seconds and timed in 60-second increments. Fractional minutes of use are rounded up to the next full minute.

• Monthly Recurring Charges Monthly Recurring Charges are fixed fees applicable to certain service offerings set

forth herein. Such charges vary depending upon the physical requirements of the customer and the characteristics of the service arrangement utilized by the customer. Monthly recurring charges for dedicated access arrangements may include an amount charged by a local access provider. Customers may elect to be billed directly for local access facilities.

• International calls are rated separately from the domestic plans. If the customer does

not select an international calling plan, any international call will be rated at the standard international rate, see the International Rates and Services Schedule.



A. General 1. Description of Services (Cont’d)

• Volume Discounts Customers whose total monthly usage equals or exceeds a minimum level may be

eligible for a volume discount. The amount of the discount is generally based upon the customer's total monthly usage charges for all services. Such usage may be measured for each rate period over all access lines in a service group. The Company reserves the right to discontinue Volume Discounts to customers who are delinquent in payment for services provided by the Company. Volume discounts are not applicable to monthly recurring charges, installation charges, fees for special features and functions, administrative or physical change charges, or minimum monthly usage charges.

• Minimum Monthly Usage Charges Customers may be required to maintain a minimum usage level in order to receive

discounted rates and charges. Unless otherwise specified, minimum usage charges are billed in advance and are not subject to volume or time-of-day discounts.

• Installation Charges Installation charges are applicable to certain service options requiring the physical

connection of lines, ports, equipment, or other facilities. Such charges may also be assessed for changes in the service arrangement for the addition or adjustment to lines, ports, equipment, or other facility necessary to provide the service required by the customer.

• A Payphone Use Charge will apply to calls that originate from any payphone. The

appropriate service charge listed in FCC QLDC’s Informational Tariff applies. • Operator Services from residential locations, which presubscribe to one of Qwest LD

Corp.’s 1+ dialed services, are listed in FCC QLDC’s Informational Tariff.

• The services described herein work in conjunction with the corollary intrastate services.



B. Casual Calling 1. Residential Dial Around a. General Description This service allows a residential customer to complete interstate calls where the end user

first dials CenturyLink’s carrier identification code (101XXXX). b. Terms and Conditiona (1) This service is provided in conjunction with the intrastate Residential Dial Around

service. c. Rates and Charges Each call is billed a three-minute minimum initial period. Additional minutes or

fractions thereof beyond the initial period are billed in one-minute increments. A per-call charge of $0.25 is also applicable.

INTERSTATE

• All Time Periods

- Per Minute $0.16

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 4.1 Effective: July 15, 2016 Release 3


B. Casual Calling 2. Default Plans a. CenturyLink 5¢/$4.95 Plan (1) Description The CenturyLink 5¢/$4.95 calling plan allows a residential customer to complete

interstate direct dialed calls for a low per minute rate and a flat rated monthly charge which is billed per month without regard to usage. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

(2) Terms and Conditions (a) This plan is provisioned in conjunction with the intrastate CenturyLink 5¢/$4.95

calling plan under which CenturyLink provides intrastate long distance usage. (b) A monthly recurring charge set forth below will apply for this interstate plan. (c) Calls made using the CenturyLink 5¢/$4.95 calling plan are billed in full minute

increments. (d) The monthly fee will be billed in advance and will apply beginning with customer’s

first invoice after ordering the CenturyLink 5¢/$4.95 calling plan. (e) When a customer designates the Company to their Local Exchange Company (LEC)

as their presubscribed carrier and does not call the Company to select a calling plan for 1+ calls, the customer is charged the rates as shown below.

(f) A single bill fee as defined in the Section 2, preceding, applies when the customer is

billed through their LEC (Local Exchange Company). (g) The IBR (International Base Rate) as defined in the CenturyLink International Rates

and Services Schedule applies to international calls. (3) Rates and Charges

PER MINUTE MONTHLY RATE RATE

• All Time Periods $0.05 —

• Per Line — $4.95

• Long Distance Line Charge, per account — 2.99

(T) (T)



C. Travel 1. Qwest 1-800-860-6000 Calling Service a. General Description Qwest 1-800-860-6000 Calling Service offers residential customers enhanced features

and functions for use when traveling. Customers access the network by dialing a toll-free access number and an authorization code. To initiate a Calling Card call, the customer dials a toll-free 800 number (1-800-860-6000). The voice response unit ("VRU") then instructs the customer to input the authorization code, which is the customer's billed to number plus four digits. After the proper verification of the authorization code, the VRU guides the customer through the available options. Two pricing options are available.

b. Terms and Conditions This Calling Service is only available to customers subscribing to local service from a

carrier other than Qwest Corporation. Two alternate billing options are available. Option 1 allows the customer to use the 1-

800 number to place alternately billed calls at a special rate that is not sensitive to distance, time of day or day of week. Option 2 allows the customer to use the 1-800 number to place alternately billed calls at special rates that are not sensitive to distance, time of day or day of week. Option 2 differs from Option 1 in that the customer elects to pay a monthly rate, in lieu of paying a surcharge per call.

Allows the customer to use the 1-800 number to place mechanized calling card calls to

access directory assistance (1-NPA-555-1212). Rates for directory assistance are specified in Section 2, preceding.

The Payphone Surcharge applies to all calls placed from pay telephones. This charge is

in addition to all other applicable 1-800-860-6000 Calling Service charges. The payphone surcharge rate is specified in Section 2, preceding.

Operator assisted charges apply and are in addition to the rates below. Operator assisted

charges are specified in Section 2, preceding.



C. Travel 1. Qwest 1-800-860-6000 Calling Service (Cont’d) c. Rates and Charges All residential domestic calls are billed in full minute increments.

CHARGE

• All Time Periods, Per Minute

- Option 1 $0.69 - Option 2 0.25

• Surcharge, Per Call

- Option 1 1.25

MONTHLY CHARGE

- Option 2 $1.00



C. Travel (Cont’d) 2. Reserved For Future Use



D. Voice Long Distance Services 1. Reserved For Future Use (M) Material moved to Section 103, Page 88.

(T)(M) (M)



D. Voice Long Distance Services (Cont’d) 2. Reserved For Future Use



D. Voice Long Distance Services (Cont’d) 3. Qwest Unlimited a. Description The Qwest Unlimited calling plan allows a residential customer to complete interstate

direct dialed voice calls for a flat rated monthly charge which is billed per month without regard to usage.

b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate Qwest Unlimited calling

plan under which Qwest provides intrastate long distance usage and has a flat rated monthly charge which is billed per month without regard to usage.

(2) A monthly recurring charge set forth below will apply for this interstate plan. This

charge is in addition to the monthly recurring charge applicable to the corollary intrastate Qwest Unlimited calling plan.

(3) Calls made using the Qwest Unlimited calling plan are billed in full minute

increments. (4) The monthly fee will be billed in advance, and will apply beginning with customer’s

first invoice after ordering the Qwest Unlimited calling plan. The monthly fee provides unlimited direct dialed interstate long distance calling each month.

(5) Certain restrictions apply. The Qwest Unlimited calling plan may not be used in

conjunction with the following: auto dialers, prolonged long distance Internet access connections, call center applications including, but not limited to, auto dialers, PBX trunks, ground start line or trunks, ISDN services, foreign exchange services, public telephone services, public access smart-pay phones, analog to digital conversion digital PBX services, WATS services, PBX services, non-square electronic key telephone systems, hybrid key telephone systems, predictive calling/dialing systems, automatic outbound dialing systems, any type of automatic call distribution system, or the functional equivalent of any such system listed. The Company may monitor customer’s usage to ensure that customer’s use of the Qwest Unlimited calling plan is consistent with the applicable restrictions. If the Company determines customer is in violation of above listed restrictions, customer shall forfeit eligibility for rates under this plan and will be moved to a usage sensitive plan of customer’s choice.

(6) If customer’s usage exceeds 5,000 Minutes Of Use in any month, customer shall be

presumed to be in violation of the applicable restrictions and it shall be the responsibility of customer to demonstrate to the Company that customer’s use was not a violation of any of the restrictions.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 11 Effective: April 23, 2018 Release 9


D. Voice Long Distance Services 3. CenturyLink Unlimited b. (Cont’d) (7) The Company may take any other action permitted by this RSS and applicable laws

and regulations where misuse, abuse, improper use or a violation hereof is detected. (8) Call detail is provided. (9) A discount on the long distance calling plan monthly fee will be offered to customers

who subscribe to qualifying CenturyLink services as identified by the Company. (a) To be eligible for the discount under the CenturyLink Unlimited calling plan, a

residence customer must subscribe to a Qwest residential local service package of products and services where available. The eligible retail Qwest Corporation local packages are: Qwest Choice Home, Qwest Choice Two-Line Home, Qwest Choice Home Plus, Qwest Choice Two-line Home Plus, CustomChoice, Two-Line CustomChoice, Two-Line CustomChoice Plus, CustomChoice–Complete, Two-Line CustomChoice-Complete, SelectPak, PopularChoice, Two-Line PopularChoice, ValueChoice, Two-Line ValueChoice, PreferredChoice, Two-Line PreferredChoice, SmartPak, State Choice and CustomChoice.

(b) The discount applies only to full month billings of the CenturyLink Unlimited calling

plan. c. Rates and Charges

PER MINUTE RATE • All Time Periods —

MONTHLY RATE • Per Line without a Qwest local exchange service package $23.00 (I) • Per Line with a Qwest local exchange service package 18.00 (I) • Discount with qualifying retail Qwest local exchange service package, per account 5.00 • Long Distance Line Charge, per account 2.99

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 12 Effective: July 15, 2016 Release 4


D. Voice Long Distance Services (Cont’d) 4. 10 Cent Flat Rate Plan a. General Description The 10 Cent Flat Rate Plan offering allows a residential customer to complete interstate

direct dialed long distance calls at a flat rate per minute. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions (1) This plan is provided in conjunction with the intrastate 10 Cent Flat Rate Plan. (2) Calling Card Service and Home 800 Service are available to residential customers

subscribing to this plan. (3) Residential plans are available to all residential customers who have no more than five

lines at a single location. (4) Calling plans are available on a full-time basis, 24 hours a day, 7 days a week. c. Rates and Charges

PER MONTH

• Per line $2.95 • Long Distance Line Charge, per account 2.99

PER MINUTE

• All Time Periods $0.10 Customers billed for CenturyLink long distance by their Local Exchange Company

(LEC) on behalf of CenturyLink Communications, LLC, are not assessed the Long Distance Line Charge.

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D. Voice Long Distance Services (Cont’d) 5. Easy Talk II Plan (a/k/a Easy Talk 2 Plan) (f/k/a 15 Cent Single Rate Plan) a. General Description The Easy Talk II Plan offering will allow a residential customer to complete interstate

calls. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions (1) This plan is provided in conjunction with intrastate Easy Talk II Plan. (2) The Easy Talk II Plan is only available when the customer subscribes to a local service

from another carrier other than CenturyLink. (3) Calling Card Service and Home 800 Service are available to residence customers



PER MINUTE MONTHLY RATE FEE

• All Time Periods $0.15 $4.00 (I) • Long Distance Line Charge, per account $2.99

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D. Voice Long Distance Services (Cont’d) 6. Reserved For Future Use

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 15 Effective: August 1, 2017 Release 5


D. Voice Long Distance Services (Cont’d) 7. Option T a. General Description Option T will allow a residential customer to complete interstate toll calls between two

points within the United States, including Alaska and Hawaii. Service is available on a full-time basis, 24 hours a day, 7 days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Monthly Minimum Charge Application A minimum monthly charge or a portion thereof, applies only when the customer has not

used $3.00 worth of long distance during the billing month. For example, if the customer’s long distance charges are $2.25, then the minimum monthly charge would be $0.75 for that month. The customer automatically receives the Home 800 product.

c. Rates MONTHLY FEE

• Monthly Fee: $2.00 • Long Distance Line Charge, per account 2.99

MINIMUM MONTHLY PER MINUTE CHARGE BILLED

• All time periods $0.16 — • Per month — $3.00

Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. Billing Billing will be done in full minute increments. Availability This plan is only available to customers subscribing to local service from a carrier other

than Qwest Corporation. Option T is available to all customers that have no more than a total of two residential lines.

Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


(N)



D. Voice Long Distance Services (Cont’d) 8. All-America Plan Service a. General Description All-America Plan Service provides facilities to complete calls between any two points.

Service is available on a full-time basis, 24 hours a day, 7 days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Billing Billing will be done in full minute increments. c. Rates The per minute usage rates are as follows: DAY EVENING NIGHT/WEEKEND 1ST MIN. ADD’L MIN. 1ST MIN. ADD’L MIN. 1ST MIN. ADD’L MIN. $0.30 $0.30 $0.30 $0.30 $0.30 $0.30 MONTHLY FEE

• Long Distance Line Charge, per account $2.99

Time Periods Day: Monday-Friday, 8AM-5PM*, Evening: Monday-Friday, 5PM-11PM*, Sunday, 5PM-11PM Night/WE: Monday-Friday, 11PM-8AM*, all day Saturday and Sunday 11PM-8AM * * To but not including, the times shown

(T) (C)



D. Voice Long Distance Services 8. All-America Plan Service c. (Cont’d) Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. Service Guarantee If within 90 days, the customer is not completely satisfied with their All-America Plan

Service, Qwest will pay to switch the customer back to their previous long distance carrier up to $10.00 per line.

Discounts for Hearing and Speech Impaired Customers Calls originated by customers with qualified hearing or speech impairments who are

certified, will receive a 40% discount on interstate and international calls placed from their residence without operator assistance.

Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company

(LEC) on behalf of CenturyLink Communications, LLC are not assessed the Long Distance Line Charge.

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D. Voice Long Distance Services (Cont’d) 9. Reserved For Future Use (M) Material moved to Section 103, Page 89.

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D. Voice Long Distance Services 11. Reserved For Future Use (Cont’d) (M) Material moved to Section 103, Page 87.

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 23 Effective: March 31, 2017 Release 1


D. Voice Long Distance Services (Cont’d) 13. RI Unlimited a. Description The RI Unlimited calling plan will allow a residential customer to complete interstate or

state-to-state direct dialed voice calls. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate RI Unlimited calling plan

under which CenturyLink provides intrastate long distance usage and has a flat rated monthly charge which is billed per month without regard to usage.

(2) The monthly recurring charges and fees set forth below will apply for this interstate

plan. These charges and fees are in addition to the monthly recurring charge applicable to the corollary intrastate RI Unlimited calling plan.

(3) Calls made using RI Unlimited calling plan are billed in full minute increments. (4) The monthly charges and fees provide unlimited direct dialed interstate long distance

calling each month. (5) Certain restrictions apply. The RI Unlimited calling plan may not be used in

conjunction with the following: auto dialers, prolonged long distance Internet access connections, call center applications including, but not limited to, auto dialers, PBX trunks, ground start line or trunks, ISDN services, foreign exchange services, public telephone services, public access smart-pay phones, analog to digital conversion digital PBX services, WATS services, PBX services, non-square electronic key telephone systems, hybrid key telephone systems, predictive calling/dialing systems, automatic outbound dialing systems, any type of automatic call distribution system, or the functional equivalent of any such system listed above. The RI Unlimited calling plan may not be used in conjunction with usage from multi-party conference calls. A Customer may not use this service for connection to data service or for any other use that does not involve a single path person-to-person conversation or voice message. The Customer may not use this service to complete multiple simultaneous outgoing calls through use of a LEC-provided feature that provides multiple paths over a single line. The Customer may not use this service for commercial use. The Company may monitor customer’s usage to ensure that customer’s use of the Qwest Unlimited calling plan is consistent with the applicable restrictions. . If the Company determines the Customer has violated the terms and conditions of the service, the Customer’s long distance service will be suspended.



(N)

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 24 Effective: March 31, 2017 Release 1


D. Voice Long Distance Services 13. RI Unlimited b. Terms and Conditions (Cont’d) (7) The Company may take any other action permitted by this Rates and Services

Schedule and applicable laws and regulations where misuse, abuse, improper use or a violation hereof is detected.

(8) Call detail may be provided upon customer request. (9) The monthly recurring charge set forth below applies to interstate calling. This charge

is in addition to the monthly recurring charge applicable to the corollary intrastate RI Unlimited calling plan.

(10) The Federal Telecom Relay Service, Federal Regulatory Recovery, and the Property

Tax Recovery fees that are applicable to the customer’s net interstate charges are included in the interstate monthly recurring charge listed below and do not appear as separate line items on the customer’s bill.

(11) The Federal Telecom Relay Service, Federal Regulatory Recovery, and the Property

Tax Recovery that are applicable to the customer’s net international charges will appear as separate line items on the customer’s bill.

(12) The interstate Long Distance Line Charge, is included in the interstate monthly

recurring charge listed below and does not appear as separate line item on the customer’s bill.

(13) All other taxes, fees and surcharges as identified elsewhere in this Schedule will apply. c. Rates and Charges PER MINUTE RATE

• All Time Periods – INTERSTATE MONTHLY RATE

• Per Line $5.00

• Long Distance Line Charge –Per Account –

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SECTION 4 - BUSINESS VOICE LONG DISTANCE SERVICE OFFERINGS

A. General 1. Unless otherwise expressly stated, all service descriptions, rates and charges apply to

long distance calls made from presubscribed lines. 2. Services are provided on a full-time monthly basis and are available in all cities,

subject to the availability of facilities and/or equipment. The Company reserves the right to refuse to provide service where facilities or equipment are not available or in circumstances where it is not economically feasible.

3. Total monthly charges for use of the Company's facilities are based upon the total time

the customer utilizes such facilities, unless otherwise specified herein. Interstate usage charges, as well as other charges, discounts, and/or features, are applicable to each individual service option.

4. Rates and charges, excluding special taxes, fees and surcharges for service vary

depending upon the option selected by the customer. Certain service offerings may involve one or more of the following: a monthly recurring charge, a minimum monthly charge, charges for installation, special features, and/or charges for administrative or physical changes to a service. At additional cost, certain service options offer a customer the ability to identify individual users and allocate the cost of their long distance service through the use of accounting codes.

5. All services are provisioned in conjunction with the corresponding intrastate service.

All other terms, conditions, discounts and rates and charges are specified in this RSS. 6. Charges for operator assisted calls are in addition to the rates and charges found in this

Section. Rates for Directory Assistance, operator assisted calls and payphone surcharges could apply to the services in this Section. For applicable rates see the QCC FCC Operator Service Informational Tariff.

7. Voice Long Distance Services are available on a full-time basis, 24 hours a day, 7 days

a week. 8. On - On: Voice calls (between customer locations only) with dedicated access

origination and dedicated access termination. On – Off: Voice calls with dedicated access Origination and switched access

termination. Off – On: Voice calls with switched access origination and dedicated access

termination. Off – Off: Voice calls with switched access origination and switched access

termination.



A. General (Cont’d) 9. Usage Charges Usage charges vary depending upon a combination of factors including; the time of

day a call is placed, the distance between the calling and the called party, the duration of the call, and the network facilities over which the call is placed. Calls beginning in one rate period and ending in another will be billed at the rate applicable to each portion of the call.

For timing of calls, refer to the specific calling plan/service as further defined in this

Section. Qwest rates call charges to the 4th decimal place but bills to the full cent level (two

decimal places). Unless otherwise specified, rates will be rounded using natural standard rounding.

Natural Standard Rounding - Qwest invoices for the Service to the full cent level;

however, Qwest tracks call charges to the 4th decimal place. Qwest uses “Natural Standard Rounding” to convert from the 4th decimal place to full cents. Natural Standard Rounding rounds up the amount billed for a call to the 2nd decimal place, if the 3rd and 4th decimal places of a call charge are equal to, or exceed, $0.0050. This process repeats for all calls.

Bulk Standard Rounding - Qwest invoices for the Service to the full cent level;

however, Qwest tracks call charges to the 4th decimal place. Qwest uses “Bulk Standard Rounding” to convert from the 4th decimal place to full cents. Bulk Standard Rounding rounds (a) up the amount billed for a call to the 2nd decimal place, if the 3rd and 4th decimal places of a call charge are equal to, or exceed, $0.0050, and (b) down the amount billed for a call to the 2nd decimal place, if the 3rd and 4th decimal places of a call charge are less than $0.0050. The difference between the billed charge and the actual call charge, negative or positive (“Difference”), is applied to the next call, and such call’s actual charges plus the Difference are Bulk Standard Rounded in the same manner to determine the billed charge for such call. This process repeats for all calls.

For long distance services under new contracts effective February 4, 2013 or after,

and, any renewal of an existing contract, if the rates are based on the identity of the terminating LATA and bands within those LATAs and determined by terminating OCN (Operating Company Number), if the terminating OCN is not listed in the customer’s contract, the customer will be billed the rates found under OCN Class VI.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 2.1 Effective: November 18, 2015 Release 5[1]


A. General (Cont’d) 10. Toll-Free Sub Fee The Toll-Free Sub Fee is a monthly recurring charge that covers the costs of

provisioning toll free numbers, maintaining records, and other charges incurred by the Company. The charge applies to each toll-free number associated with a Qwest account. The fee amount may vary depending upon the term commitment selected. This fee shall apply regardless of whether or not Qwest is the Responsible Organization of record of the 8XX number(s).

The fee applies to all toll-free number services, whether stand-alone or as part of other

services, such as Q.guaranteed, Q.integrity, QLDA and QTA. Unless specified differently in a specific service section of this RSS, the following fee applies.

LENGTH OF TERM COMMITMENT MONTHLY FEE 1-year $5.00 2-year 2.50 3-year 1.00

12. Qwest services are governed by the terms, conditions, discounts and provisions

specified in Section 2 of this RSS. 13. The Company may assess a Non-Complete Call Charge for services if the percentage

of a customer's calls that do not complete (out of attempted calls) meets or exceeds the Non-Complete Call Percentage (set at 30%) for any given monthly billing cycle. Qwest may assess the Non-Complete Call Charge associated for all circuit(s) providing Service on which the Non-Complete Percentage Threshold was exceeded and/or disconnect service upon 30 day notice.

• Charge that may be assessed per call for all non-completed calls in excess of the

30% threshold in a customer monthly billing cycle for all services on account is:

Long Distance (1+) Non-Complete Call Charge: $0.005 per non complete call Toll Free (8XX) Non-Complete Call Charge: $0.01 per non complete call

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B. Casual Calling 1. Business Dial Around a. General Description This service allows a business customer to complete interstate calls where the end

user first dials CenturyLink’s carrier identification code (101XXXX). b. Rates and Charges The per minute usage rates are as follows:

INTERSTATE

• All Time Periods - Per Minute $0.10



C. Travel

1. Reserved For Future Use



C. Travel 1. Reserved For Future Use (Cont’d)



C. Travel (Cont’d)

2. worldcard a. General Description worldcard is a calling card designed especially for business travelers to make long

distance calls. Callers use a toll-free access number and authorization code. Rates for worldcard are quoted in full minutes. Call rounding is eighteen (18) second initial and six (6) second increments. Additional rates and charges for operator assisted calls may apply. Operator assisted rates are located in Section 6 of this Schedule.

b. Rates and Charges Option S: Per-minute rates for interstate and intrastate calls will match customer’s direct dialed

switched voice long distance per-minute rates or will be developed on an individual case basis. A per-call surcharge of $0.35 also applies.

Option F: INTERSTATE INTRASTATE

• Per Minute $0.17 $0.25 • Per Call Surcharge — —



C. Travel (Cont’d)

3. Qwest 1-800-860-6000 Calling Service a. General Description Qwest 1-800-860-6000 Calling Service offers residential customers enhanced

features and functions for use when traveling. Customers access the network by dialing a toll-free access number and an authorization code. To initiate a calling card call, the customer dials a toll free 800 number (1-800-860-6000). The voice response unit ("VRU") then instructs the customer to input the authorization code, which is the customer's billed to number plus four digits. After the proper verification of the authorization code, the VRU guides the customer through the available options. Two pricing options are available.

b. Terms and Conditions (1) This Calling Service is only available to customers subscribing to local service

from a carrier other than Qwest Corporation. (2) Two alternate billing options are available. Option 1 allows the customer to use

the 1-800 number to place alternately billed calls at a special rate that is not sensitive to distance, time of day, or day of week. Option 2 allows the customer to use the 1-800 number to place alternately billed calls at special rates that are not sensitive to distance, time of day, or day of week. Option 2 differs from Option 1 in that the customer elects to pay a monthly rate, in lieu of paying a surcharge per call.

(3) Allows the customer to use the 1-800 number to place mechanized calling card

calls to access directory assistance (1-NPA-555-1212). (4) The Payphone Surcharge applies to all calls placed from pay telephones. This

charge is in addition to all other applicable 1-800-860-6000 Calling Service charges.

(5) Operator assisted charges apply and are in addition to the rates below.



C. Travel 3. Qwest 1-800-860-6000 Calling Service (Cont’d) c. Rates and Charges All residential domestic calls are billed in full minute increments.

CHARGE

• All Time Periods, Per Minute

- Option 1 $0.69 - Option 2 0.25

• Surcharge, Per Call

- Option 1 1.25

MONTHLY CHARGE - Option 2 $1.00



D. WATS/800 Services Usage charges (per minute rates) for toll free service also referred to as switched inbound

can be found in E.1.c.(3)(b), following. The following services may require that a customer sign a month-to-month, 1-, 2- or 3-year

term commitment. Additional service agreement terms and conditions are found in Section 2.

1. Enhanced 8XX Features a. General Description Enhanced 8XX Features may be selected as enhancements to various Qwest 800

Services. The following enhancements are available:

• Alternate Call Routing: Allows customer to have alternate toll-free routing plans provisioned for future implementation. A customer can have up to 20 alternate call plans per toll free number, ranging from a simple switched plan and/or dedicated route plan with multiple linking features. Each Alternate Call Route plan is a distinct and independent plan. Each plan can have different features and terminating addresses. Available for switched and dedicated termination.

• Busy Ring No Answer (BRNA): Allows a toll-free call to ring to a new location when

the original terminating location is either busy or in a no-answer condition. BRNA will route advance on the busy or no-answer conditions based upon predefined timing criteria (either through Qwest established defaults or customer-specified timing criteria). Available for switched and dedicated termination, but must have at least one dedicated termination.

• Day of Week Routing: Allows customer to have toll-free calls routed to different

terminating locations based on the day of week. Available for switched and dedicated termination.

• Day of Year/Holiday Routing: Allows customer to have toll-free calls routed to

different terminating locations based on the day of year the call is placed. This type of routing is commonly referred to as Holiday Routing. Available for switched and dedicated termination.

• Dialed Number Identification Service (DNIS): Allows customer to identify the digits

delivered to a dedicated trunk group that can be used by the customer equipment to identify the specific toll free number dialed by the caller. DNIS can be 2 to 10 digits and is often the 8XX dialed number. Available for dedicated termination only.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 10 Effective: December 22, 2016 Release 4


D. WATS/800 Services 1. Enhanced 8XX Features a. General Description (Cont’d)

• Direct Terminal Overflow (DTO): Allows customer to send overflow calls to a pre-determined terminating location if the initial location trunk capacity is fully utilized. The overflow routing can be defined with multiple dedicated route choices with the ability to route to a final switched terminating location. Available for dedicated termination only (Overflow to a switched termination permitted as final overflow).

• Geographical Routing (GeoRouting): Allows the customer to arrange for calls to a

single 8XX service telephone number placed from different groups of originating locations to terminate to different locations. Originating locations may be identified using the NPA, NPA/NXX, NPA/NXX-XXX, state and LATA. Available for switched or dedicated termination.

• Industry Toll Free Directory Assistance: Allows customer to publish their toll-free

numbers(s) in AT&T’s Toll Free Directory Assistance database. By dialing 1-800-555-1212, a caller can obtain the toll-free service number associated with a particular toll free service customer name, as specified by the caller. Available for switched and dedicated termination.

• Rates may include a monthly recurring and a non-recurring charge. The following

query charge applies to each query for a toll-free number.

CHARGE

- Toll-free number query, per query $2.00

• In-Switch Overflow: Allows multiple physical trunk groups within the same switch to

be associated within a single virtual trunk group for routing incoming 8XX calls to multiple physical trunk groups. Traffic will always start at the first trunk group and overflow to the second trunk group after all channels are busy on the first trunk group. It does not load balance across the physical trunk groups. Available for dedicated only (all trunk groups in a single QCC Voice Switch).

• Linking Features: Allows customer to set up different routing features to the same toll

free number in a hierarchical fashion. Available for switched and dedicated. • Menu Routing: Allows callers to select, via pre-recorded message(s) and touch-tone

options, where their call will terminate or provide a message. Customers may select up to four menu options. These menu options will terminate to a ring-to number based on the menu option selected using the keypad on the telephone. Available for switched or dedicated termination.

• Payphone Blocking: Allows customer to block calls from telephones identified as

Payphones. Available for dedicated termination only.

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• Percent Allocation: Allows a customer to have toll free calls routed to different terminating locations or a different DNIS to the same dedicated termination trunk group based on pre-defined percentages. Available for switched and dedicated termination.

• Project Account Codes (PAC): Allows the customer to track usage of its 8XX number

back to specified user codes and/or to limit use of its 8XX number to only those dialing authorized codes. Requires that additional digits be dialed after the regular 10-digit 8XX number is dialed. Two types are available, verified and non-verified. With both types of codes, calls cannot be completed without entry of the specified codes. In addition, with verified codes, calls are not completed until codes are verified for accuracy. As an option, Call Detail can be sorted by either verified or non-verified codes. Available for switched and dedicated termination.

• Quota Routing: Allows a customer to “real-time” change routing of their toll free calls

based on a quota established for and between multiple terminating points (domestic). • Qwest Control for Toll-Free: Allows the customer an Internet-based real-time

management tool for their toll-free service. The following tools are available from Qwest Control for Toll-Free: Call Routing Tree Management; Configuration Reports; Traffic Utilization Reports. Available for switched and dedicated termination.

• Real Time ANI: Allows dedicated access customers to receive the ANI of the calling

party if the call originates from an equal access end office. Available for dedicated termination.

• Ring to Level Billing: Allows customer to set up billing based on where the call

terminates as long as the feature allows for termination at multiple locations. Available for switched and dedicated termination.

• SuperTrunk Overflow: Allows multiple physical trunk groups within the same switch

to be associated within a single virtual trunk group for routing incoming 8XX calls to multiple physical trunk groups. This configuration evenly distributes calls over multiple physical trunk groups, typically called “load balancing” in cyclical hunt pattern. Available for dedicated only (all trunk groups must be in a single QCC Voice Switch).

• Tailored Call Coverage (TCC): Allows a customer to have calls blocked from one or

more specific originating areas, when defined by LATA, NPA, NPA/NXX, 10 digit ANI or state. Tailored Call Coverage can also establish Shared Traffic routing with other carriers by time of day, day of week, day of year, percentage allocation, state, LATA, NPA or NPA/NXX. Available for switched and dedicated termination.




• Time of Day Routing: Allows customer to have toll-free calls routed to different terminating locations based on the time of day a call is placed. Available for switched and dedicated termination.

• Fast Transfer and Release (TnR): Allows the called party i.e., Qwest’s toll free

customer, to re-route the calling party to another Qwest customer destination. Once the call is transferred, the trunk capacity used by the initial call is released for additional calls. Available for dedicated termination only. There are three transfer types. Music on hold is available for all transfer types.

- Blind: allows Agent A to transfer the call to Agent B without an announcement.

- Consult: allows Agent A to consult with Agent B prior to transferring the calling

party. During consult mode, the calling party stays on hold.

- Conference: allows all parties to conference prior to transferring the calling party to Agent B.

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D. WATS/800 Services 1. Enhanced 8XX Features (Cont’d) b. Rates and Charges INSTALL/ NONRECURRING MONTHLY CHANGE FEATURE CHARGE[1] CHARGE CHARGE SURCHARGE Alternate Call Routing

• Per 8XX number $ 50.00 $50.00 $50.00 — Busy Ring No Answer • Per 8XX number 150.00 50.00 50.00 — • Per route advance — — — $0.01 Day of Week Routing • Per 8XX number 50.00 50.00 50.00 — Day of Year/Holiday Routing • Per 8XX number 50.00 — 50.00 — DNIS • Per 8XX number 15.00 — 15.00 —

Direct Termination Overflow (DTO) • Per 8XX number 50.00 50.00 50.00 — Geographical Routing • Per 8XX number 50.00 50.00 50.00 — Industry Toll-Free Directory Assistance • Per 8XX number 35.00 3.00 35.00 — • Expedite 100.00 — 100.00 — In-Switch Overflow • Per 8XX number 50.00 50.00 50.00 — Linking Features • Per 8XX number N/A N/A N/A —

[1] A NRC change fee is applicable to program feature changes not initiated via Q.Control. No

charge if initiated through Q.Control.



D. WATS/800 Services 1. Enhanced 8XX Features b. Rates and Charges (Cont’d) INSTALL/ NONRECURRING MONTHLY CHANGE FEATURE CHARGE[1] CHARGE CHARGE SURCHARGE

Menu Routing • Per 8XX number $ 250.00 $ 25.00 $100.00 — • Per call — — — $0.05 Payphone Blocking • Per 8XX number N/A N/A N/A — Percent Allocation Routing • Per 8XX number 50.00 50.00 50.00 — Project Account Codes • Per 8XX number 15.00 15.00 15.00 — Q.Control for Toll-Free • Web based interface N/A N/A N/A — Quota Routing • Per 8XX number 250.00 50.00 50.00 — Real Time ANI • Per 8XX number — — — — Ring to Level Billing • Per 8XX number N/A N/A N/A — SuperTrunk • Per 8XX number 50.00 50.00 50.00 — Tailored Call Coverage • Per 8XX number 50.00 — 50.00 — Time of Day Routing • Per 8XX number 50.00 50.00 50.00 — Transfer and Release • Per 8XX number 1,000.00 100.00 100.00 — • Per transfer — — — 0.05

[1] A NRC change fee is applicable to program feature changes not initiated via Q.Control. No charge if initiated through Q.Control.



D. WATS/800 Services (Cont’d) 2. Toll-Free Sub Fee The Toll-Free Sub Fee is a monthly recurring charge that covers the costs of provisioning

toll free numbers, maintaining records, and other charges incurred by the Company. The charge applies to each toll-free number associated with a Qwest account. The fee amount may vary depending upon the term commitment selected. This fee shall apply regardless of whether or not Qwest is the Responsible Organization of record of the 8XX number(s).

The fee applies to all toll-free number services, whether stand-alone or as part of other

services. The following fee applies unless specified differently in a specific service section of this RSS.

• The first 8XX number is free unless otherwise specified.

LENGTH OF TERM COMMITMENT MONTHLY FEE Month-to-Month $5.00 1-year 5.00 2-year 2.50 3-year 1.00



D. WATS/800 Services (Cont’d) 3. Wide Area Telecommunications Service (WATS) a. Description Outbound Wide Area Telecommunications Service (OutWATS) is a service that uses a

dedicated line to transport outbound, long distance calls to designated areas or bands. WATS Services are designed to accommodate the needs of medium to large size business.

b. Terms and Conditions (1) Usage is bulk billed. (2) All calls are billed in 6-second increments (3) The service is available 7 days per week, 24 hours per day. (4) Customers access the Company’s network via dedicated access facilities between the

customer’s premises and the Qwest point of presence. (5) Installation charges and a central office connection fee may be applicable. The type of

service ordered, analog or digital, and the product offering selected by the customer will determine the amount of those fees. Charges for interconnection are equivalent to those assessed by the local access provider who furnishes the access facilities to the customer. Payment for such charges shall be the responsibility of the customer.

c. Rates and Charges The rates are determined on an individual case basis.



D. WATS/800 Services (Cont’d) 4. 8XX Outbound Service a. Description Qwest 8XX Outbound Service allows the customer to make outbound 8XX calls

utilizing the Qwest trunk groups/circuits where the customer does not have sufficient capacity to split outbound lone distance and outbound 8XX calls onto different trunk group/circuits.

b. Terms and Conditions (1) All outbound 8XX calls will be billed to the trunk group owner regardless of who the

dialed 8XX numbers belong to. (2) Service Level Agreements do not apply. (3) Either party may terminate service by providing at least 30 days written notice to the

other party. c. Rates and Charges (1) Customer will be billed the same rates as dedicated outbound long distance (1+). (2) Qwest reserves the right to charge a monthly recurring charge upon 30 calendar day

written notice to the customer. If the customer does not agree to a monthly recurring charge, then the customer must notify Qwest prior to the expiration of the 30 day time frame that the Customer wishes to cancel their 8XX Outbound Service. Continued use of the service after the 30-day timeframe indicates that the customer agrees to pay the monthly recurring charge.



D. WATS/800 Services (Cont’d) 5. Qwest Domestic Toll-Free (Inbound 800) Services a. Description Qwest Domestic Toll-Free (Inbound 800) Services permit customers to dial a toll-free

(800) number from diverse locations and route that call to multiple locations. Qwest Domestic Toll-Free Service is offered with both switched and dedicated services. With switched service, Qwest carries a customer’s toll-free calls to the local central office where they are switched to the customer premises directly to a phone, a phone system, or through a PBX. With dedicated service, Qwest carries the toll free traffic all the ay to the customer’s PBX. Flexible routing features cover a wide variety of origination, enroute and termination routing scenarios.

b. Terms and Conditions (1) Qwest Domestic Toll-Free service under CenturyLink Communications, LLC is

available for origination from anywhere in the contiguous or mainland United States, Canada, Alaska, Hawaii, Puerto Rico, and the U. S. Virgin Islands. Switched termination is available anywhere in Canada, Alaska, Hawaii, Puerto Rico, and the U. S. Virgin Islands and switched or dedicated termination is available anywhere in the 48 contiguous or mainland United States.

(2) Extended call coverage (ECC) is defined as those toll-free areas of origination outside

the continental United States: Canada, Alaska, Hawaii, Puerto Rico and the U. S. Virgin Islands.

(3) Qwest Toll-Free service is available as a stand-alone product or as an integral part of

many other Qwest Voice and Data products and services. (4) Under these arrangements, the customer is billed for the charges, not the initiator of the

call. Customers may elect to utilize dedicated or switched access termination to interconnect with Toll-Free Service. Prior to the installation of service, customers may be required to submit estimates of call volume and traffic patterns to minimize instances of network blocking.



D. WATS/800 Services 5. Qwest Domestic Toll-Free (Inbound 800) Services b. Terms and Conditions (Cont’d) (5) The Company will accept a prospective 800 customer’s request for a specific toll-free

number up to ten (10) numbers and will accommodate such requests to the extent possible in accordance with Company policies. If a customer-requested number can be assigned, the Company will notify the customer and reserve the number for forty-five (45) days. If, at the end of the reservation period, the customer has not subscribed to the service, the number will be made available for use by another customer. The customer should not print or advertise the toll-free number(s) until the number(s) are tested and in service for the customer.

(6) Nothing herein, or in any other provision of this RSS, or in any marketing materials

issued by the Company shall give any person, including existing and prospective customers, or their transferees or assignees, any ownership interest or proprietary right in any given telephone number. If a customer terminates the service, any 800 number assigned to the customer by the Company will be forfeited by the customer and is unavailable for 120 days unless customer ports the toll-free number to another carrier. Charges for Toll-Free Service vary depending upon the interconnection arrangements selected by the customer. Monthly recurring charges and nonrecurring charges may also apply. In addition, the customer is responsible for all costs of interconnection facilities provided by a local access provider.

(7) 8XX Number (Toll-Free Number): Toll-Free numbers can be ported to and from other

Resp Orgs and customers may move their 8XX numbers to other toll-free carriers by submitting Letters of Authorization (LOAs). As a Resp Org, Qwest manages the customer's toll free network requirements with the following responsibilities: • Reserving and administering toll free numbers. • Routing areas of origination via the National Service Management System

(NSMS) -- setting the CIC code and termination via the Qwest network. There is a fee associated with the action of ensuring that all toll-free orders are provisioned to the Qwest network “Termination Routing” and NSMS in a timely and accurate manner. This includes all switched, dedicated and OCC 8XX orders for both commercial and wholesale segments.

c. Rates and Charges Inbound switched or inbound dedicated rates are specified under the Product/Service

shown elsewhere in this Section under which the customer has entered into an agreement with the Company (i.e. Total Advantage).



D. WATS/800 Services (Cont’d) 6. Transactional Toll Free Service a. Description Transactional Toll-Free Service is a toll-free number (e.g., 800, 888) service. Calls may

originate from anywhere in the contiguous or mainland United States or Canada and terminate to the customer’s location at no charge to the calling party. Transactional Toll Free Service is intended for customers with larger call volumes and the inbound calls are routed over dedicated facilities.

b. Terms and Conditions (1) Transactional Toll-Free service is available for calls originating from anywhere in the

contiguous or mainland United States and Canada. (2) Allows parties to place calls at no charge to the calling party, the customer is billed for

the calls. (3) Toll-Free features may be selected as enhancements to this service and are located in

section 4.D.1 of this Rates and Services Schedule.

(4) Rates are quoted in full minutes. For domestic calls, initial rate period is one (1) second, additional periods are 1 second intervals. A per call charge applies for each completed call. Bulk rounding applies to domestic and Canadian minutes.

(5) Service Level Agreements apply and are located at: http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgree

ments.html

(6) The Company will accept a prospective 800 customer’s request for a specific toll-free number up to ten (10) numbers and will accommodate such requests to the extent possible in accordance with Company policies. If a customer-requested number can be assigned, the Company will notify the customer and reserve the number for forty-five (45) days. If, at the end of the reservation period, the customer has not subscribed to the service, the number will be made available for use by another customer. The customer should not print or advertise the toll-free number(s) until the number(s) are tested and in service for the customer.





D. WATS/800 Services 6. Transactional Toll-Free Service b. Terms and Conditions (Cont’d) (7) Nothing herein, or in any other provision of this RSS, or in any marketing materials

issued by the Company shall give any person, including existing and prospective customers, or their transferees or assignees, any ownership interest or proprietary right in any given telephone number. If a customer terminates the service, any 800 number assigned to the customer by the Company will be forfeited by the customer and is unavailable for 120 days unless customer ports the toll-free number to another carrier.

(8) If the percentage of customer’s calls that do not complete (out of attempted calls) meets or

exceeds the Non-completed Call Percentage Threshold for any given week, the Company may: upon 30 days notice, disconnect any and all circuit(s) providing service on which the Non-Completed Call Percentage Threshold was exceeded.

(9) The terms, conditions and rates are specified by the type of contractual arrangement

between the Company and the Company’s retail customers, and represent the current ‘standard’ terms, conditions and rates for those contractual arrangements. Individually negotiated contracts (ICB), are posted to Qwest’s Customized Service Arrangements (CSA) at: www.centurylink.com

(10) Transactional Toll Free Services may require a customer to sign a month-to-month, 1-,

2- or 3- year term commitment. To qualify for this service, the customer commits to at least 2.5 billion calls per month, and, that the call duration for the average length of calls is no greater than 4.5 minutes.

(11) Additional service agreement terms and conditions such as minimum requirements,

renewals and early termination charges are found in Section 2 of this Rates and Services Schedule or specified in your service agreement with the Company.

(12) If the Company determines that the customer’s usage does not comply with the listed

restrictions, the customer shall forfeit eligibility for rates under this offer and the Company reserves the right to disconnect the service or move the customer to an alternative plan.

http://www.centurylink.com/



D. WATS/800 Services 6. Transactional Toll-Free Service (Cont’d) c. Rates and Charges Rate for new and renewal customers of Total Advantage Agreement. (1) Per-Minute Rates - Interstate

MONTH - TO ONE TWO THREE

MONTH YEAR YEAR YEAR

$0.0088 $0.0088 $0.0088 $0.0088

(2) Per Completed Call Rate

MONTH - TO ONE TWO THREE

MONTH YEAR YEAR YEAR

$0.0075 $0.0075 $0.0075 $0.0075



E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans a. Reserved For Future Use (M) Material moved to Section 104, Page 169.

(T)(M) (M)



E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans (Cont’d) b. Reserved For Future Use (M) Material moved to Section 104, Page 170.

(T)(M) (M)

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E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans (Cont’d) c. Qwest Choice Unlimited - Business (1) Description The Qwest Choice Unlimited calling plan allows a business customer to complete

interstate direct dialed voice calls for a flat rated monthly fee. (2) Terms and Conditions (a) This plan is provisioned in conjunction with the intrastate Qwest Choice

Unlimited calling plan under which Qwest provides intrastate long distance usage. (b) Calls made using the Qwest Choice Unlimited calling plan are billed in full

minute increments. (c) The monthly fee will be billed, in advance and will apply beginning with

customer’s first invoice after ordering the Qwest Choice Unlimited calling plan. The monthly fee provides unlimited direct dialed interstate and/or intrastate long distance calling each month.

(d) Certain restrictions apply. The Qwest Choice Unlimited calling plan may not be

used in conjunction with the following: auto dialers, broadcast fax, long distance internet access, call center applications including, but not limited to, auto dialers, PBX trunks, ground start line or trunks, ISDN services, foreign exchange services, public telephone services, public access smart-pay phones, analog to digital conversion digital PBX services, WATS services, PBX services, non-square electronic key telephone systems hybrid key telephone systems, predictive calling/dialing systems, automatic outbound dialing systems, any type of automatic call distribution system, or the functional equivalent of any such system listed above. Qwest Choice Unlimited calling plan applies only to domestic direct-dialed voice calls. Qwest Choice Unlimited Plan is available to business customers that have no more than a total of ten business lines per location or a business customer on a qualifying Qwest Line Volume Plan. Customers on a Qwest Line Volume Plan may select Qwest Choice Unlimited not to exceed to 10 per account. The Company may monitor customer’s usage to ensure that customer’s use of the Qwest Choice Unlimited calling plan is consistent with the applicable restrictions. If the Company determines customer is in violation of above listed restrictions, customer shall forfeit eligibility for rates under this plan and will be moved to a usage sensitive plan of customer’s choice.

(e) If customer’s usage exceeds 3,000 Minutes of Use per line in any month,

customer shall be presumed to be in violation of the applicable restrictions and it shall be the responsibility of customer to demonstrate to the Company that customer’s use was not a violation of any of the restrictions.



E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans c. Qwest Choice Unlimited - Business (2) Terms and Conditions (Cont’d) (f) The Company may take any other action permitted by this RSS and applicable

laws and regulations where misuse, abuse, improper use or a violation hereof is detected.

(g) Call detail is provided. (h) Effective June 4, 2010, the following discount is grandfathered and not available

to new customers. A discount on the long distance calling plan monthly fee will be offered to customers who subscribe to qualifying Qwest services as identified by the Company. The discount is eliminated for all customers who add Core Connect to their account.

• To be eligible for the discount under the Qwest Choice Unlimited Plan, a

business customer must subscribe to a Qwest business local service package of products and services or a Qwest business, single party/individual, flat rate local access line where available. The eligible retail Qwest Corporation local packages are: Qwest Choice Business, Qwest Choice Two-Line Business, Qwest Choice Business Plus, Qwest Choice Two-line Business Plus, Custom Choice Business, Qwest Business Line Plus and Centrex 21.

• The discount applies only to full month billings of the Qwest Choice Unlimited

Plan. • Customer must contact the Company to: a) verify they are eligible for the

discount, and, b) to have the discount applied to their Qwest long distance monthly invoice.

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E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans c. Qwest Choice Unlimited - Business (2) Terms and Conditions (Cont’d) (i) A discount on the long distance calling plan monthly fee will be offered to

customers who subscribe to qualifying Qwest services as identified by the Company.

• A 10% discount will apply to the Qwest Choice Unlimited monthly rate for

customers who sign up for a 1-year term commitment or a 15% discount for a 2-year term commitment or a 20% discount for a 3-year term commitment.

• If a customer terminates Qwest long distance service before the term expires,

an early termination charge will be applied, per line.

- 1-year term, $30.00 early termination charge - 2-year term, $60.00 early termination charge - 3-year term, $75.00 early termination charge

(j) Qwest Choice Unlimited Plan is available to all business customers that have no more than a total of ten business lines per location.

(k) Inbound toll free services permit customers to receive domestic inbound calls. (l) The monthly Long Distance Line Charge is assessed on a per line basis to all

business customers.

(C) (C)



E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans c. Qwest Choice Unlimited - Business (Cont’d) (3) Rates and Charges (a) Switched Access – Outbound (Direct Dialed) PER MINUTE RATE


- Per Minute —

MONTHLY RATE

• Per Line $32.00 (I) (b) Long Distance Line Charge

• Per Line 3.99

(c) Switched Access - Inbound (Toll-Free) PER MINUTE RATE


- Per Minute $0.05

MONTHLY RATE

• Charge for each Toll-Free number, per 8XX Number $5.00

(d) Effective June 4, 2010, the following discount is grandfathered and not available

to new customers. The discount is eliminated for all customers who add Core Connect to their account.

MONTHLY RATE

• Discount with qualifying retail Qwest Corporation local service package - Discount Per Account $5.00



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E. Voice Direct Dialed Long Distance Services 1. Small Business Voice Calling Plans (Cont’d) e. Business Basics III (1) Description Business Basics III allows business customers to complete domestic direct dialed

calls. Toll Free Service is available with this product. (2) Terms and Conditions (a) Unless, otherwise indicated, all Business Basics calls are billed an eighteen (18)

second minimum. After the initial 18-second minimum, calls will be billed in six (6) second increments.

(b) This plan is provisioned in conjunction with the add-on intrastate Business Basics

III Plan under which the Company provides intrastate long distance usage. (c) CenturyLink will provide this plan in locations where billing and technical

resources are available. (3) Rates and Charges

Interstate

• All Time Periods, Switched Outbound and Inbound

- Per Minute $0.07

Monthly Recurring Charge

- Per Toll-Free Number $0.99

• Long Distance Line Charge[1] -Per Month, Per Line 3.99

[1] Effective June 2, 2017.

(C) (C)



E. Voice Direct Dialed Long Distance Services































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E. Voice Direct Dialed Long Distance Services (Cont’d) 2. Commercial Message Telecommunications Service Commercial Message Telecommunications Service (CMTS) provides facilities to

complete calls between any two points within the state. When a customer designates the Company to their Local Exchange Company (LEC) as their presubscribed carrier and does not call the Company to select a calling plan for 1+ calls, the customer is charged the interstate (state-to-state) rate shown below.

Rates and Charges The per minute usage rate is as follows:

PER MINUTE RATE

• All Time Periods $0.10

(T) (T) (N) (N)



E. Voice Direct Dialed Long Distance Services (Cont’d) 3. Virtual Network Service (VNS) a. General Description VNS is a customized, software defined virtual private network service which

provides a unified communication and management features for multi-location business customers. Subscribers to VNS receive the Standard Feature Package which includes the availability of dedicated access and termination and switched origination and termination; usage rates with volume discounts; international calling to international locations, universal range privileges, remote toll-free access into the VNS network and 7-digit and 10-digit private dial plans.

VNS may require a customer to sign a term commitment of month-to-month, 1, 2 or

3 years. Additional service agreement terms and conditions are found in Section 2. b. Rates and Charges

MONTHLY NONRECURRING RATE CHARGE

• Standard Features

- Network ID, per ID — $5,000.00

• Optional Features

- Direct Termination Overflow, per trunk group $10.00 150.00 - ID Codes, per block[1] 40.00 40.00 - Calling Station ID (ISDN only), per trunk group 25.00 100.00

[1] A block equals 100 codes.



E. Voice Direct Dialed Long Distance Services 3. Virtual Network Service (VNS) b. Rates and Charges (Cont’d)

• VNS 1+ and 8XX Remote Access Per Minute Usage Rates Subject to availability, the following per minute rates will apply to inbound and

outbound calls utilizing dedicated access and termination method.

MONTHLY MONTH-TO- ONE TWO THREE COMMITMENT LEVEL MONTH YEAR YEAR YEAR — $0.0700 $0.0700 $0.0700 $0.0700 $ 100.00 0.0700 0.0454 0.0439 0.0413 500.00 0.0700 0.0422 0.0408 0.0384 1,000.00 0.0700 0.0405 0.0392 0.0369 2,500.00 0.0700 0.0396 0.0360 0.0351 5,000.00 0.0700 0.0387 0.0355 0.0345 10,000.00 0.0700 0.0383 0.0348 0.0338 15,000.00 0.0700 0.0378 0.0345 0.0334 20,000.00 0.0700 0.0369 0.0338 0.0328 30,000.00 0.0700 0.0360 0.0333 0.0325 50,000.00 0.0700 0.0351 0.0329 0.0320 75,000.00 0.0700 0.0347 0.0322 0.0315 ANNUAL COMMITMENT LEVEL $ 1,200.00 0.0700 0.0454 0.0439 0.0413 6,000.00 0.0700 0.0422 0.0408 0.0384 12,000.00 0.0700 0.0405 0.0392 0.0369 30,000.00 0.0700 0.0396 0.0360 0.0351 60,000.00 0.0700 0.0387 0.0355 0.0345 120,000.00 0.0700 0.0383 0.0348 0.0338 180,000.00 0.0700 0.0378 0.0345 0.0334 240,000.00 0.0700 0.0369 0.0338 0.0328 360,000.00 0.0700 0.0360 0.0333 0.0325 600,000.00 0.0700 0.0351 0.0329 0.0320 900,000.00 0.0700 0.0347 0.0322 0.0315



E. Voice Direct Dialed Long Distance Services 3. Virtual Network Service (VNS) b. Rates and Charges (Cont’d)

• 8XX Remote Access PER CALL SURCHARGES

- Origination/termination to Switched locations in: US/AK/HI/PR/USVI/Guam/CNMI $0.35 - Origination/termination to Dedicated locations in: US/AK/HI/PR/USVI/Guam/CNMI 0.20 - US/AK/HI/PR/USVI/Guam/CNMI Origination: To Canada 0.40 - US/AK/HI/PR/USVI/Guam/CNMI Origination: To all other international locations 1.30

• VNS Calling Card

Available from any tone-dial phone via an 8XX number. Subscribers can dial VNS 4-digit, 7-digit, 10-digit or combination thereof private dial plans, 10-digit off-net numbers and international numbers.

VNS Card Calls are billed at the same rates as Qwest Total Advantage switched

access service with the addition of the following surcharges:

PER CALL - Fully Automated Card Calls $0.35 - Operator-Assisted Card Calls 2.50



E. Voice Direct Dialed Long Distance Services (Cont’d) 4. Switched Digital Service (SDS) a. General Description

• Provides digital connections in 64 Kbps increments of bandwidth via the public switched telephone network.

• Customers can access SDS via the following Local Exchange Carrier

Configurations; Switched 56, both two-wire and four-wire or the Integrated Services Digital Network’s Basic Rate Interface (BRI) and Primary Rate Interface (PRI).

• Customers can order SDS on any of the configuration listed above using the Qwest

SDS PIC code. These will be considered as switched access locations for routing and rating purposes.

• SDS may require a customer to sign a month-to-month, 1-, 2- or 3- year term

commitment. Additional service agreement terms and conditions are found in Section 2.

b. Rates and Charges Pricing will be developed on an individual case basis.



E. Voice Direct Dialed Long Distance Services (Cont’d) 5. Qwest TeleBlock a. General Description TeleBlock is a service that enables companies making outbound long distance calls

to comply with state and federal “Do Not Call” laws. TeleBlock routes outbound long distance calls over a dedicated connection through a screening and blocking process via the SS7 network. The screening and blocking process data is developed through the use of Federal, State, Third Party and In-house Do Not Call Lists that are deployed via the TeleBlock platform. The outbound call is then sent to the TeleBlock platform where the screening process takes place to determine if the call should be completed or blocked.

TeleBlock services may require a customer to sign a month-to-month, 1-, 2- or 3-

year term commitment. Additional service agreement terms and conditions are found in Section 2.

b. Terms and Conditions (1) Qwest dedicated long distance voice service must also be purchased in order to

receive the TeleBlock Service. (2) All outbound calls made over the TeleBlock dedicated connections will be

screened. (3) The customer must register and pay for applicable state, federal and third party “Do

Not Call” lists.



E. Voice Direct Dialed Long Distance Services 5. Qwest TeleBlock b. Terms and Conditions (Cont’d) (4) TeleBlock Service will be effective upon contract signature and will continue

month-to-month until either party terminates the contract upon 30 calendar day’s written notice.

(5) The VIP program may be offered to customers who utilize the service and make

1,000,000 or more queries per month on average, over the three most recent calendar months, or provide reasonable demonstrable evidence satisfactory to Qwest that 1,000,000 or more queries per month on average over every three consecutive calendar month period will be made. If the queries fall below the threshold specified above, the VIP program pricing may cease and the price would be at the TeleBlock standard rate.

c. Rates and Charges NONRECURRING PER-QUERY SET-UP FEE[1] CHARGE

• Standard $100.00 $0.0069 • VIP Program $100.00 $0.0030

[1] Per Access Circuit.



E. Voice Direct Dialed Long Distance Services (Cont’d) 6. Project Accounting Codes (PAC) a. General Description PAC services may require a customer to sign a month-to-month, 1-, 2-, or 3-year

term commitment. Additional service agreement terms and conditions are found in Section 2.

A two, three, four or five digit code which permits an account to trace calls made by

individuals, departments, project group, etc. The customer also has option of two (2) different types of PACS:

(1) Standard PAC - A series of PACs (2, 3, 4 or 5 digits) that are provided per account

according to need. Any PAC that is assigned to an ANI may be used by the customer to complete calls.

(2) Validated PAC - A specific set of PACS (2 or 3 digits) that are assigned to a

specific ANI. The specific PAC assigned to the ANI must be used by the customer to complete calls or the call will not go through.

In addition to a customer selecting whether they want their PAC validated or

standard. A customer has three (3) different PAC options. PAC is available in (1) PAC Number only, (2) PAC Name only; or (3) PAC Name and PAC Number combined.

b. Rates Rates include a monthly recurring and nonrecurring charge. OUTBOUND INBOUND RATE RATE

• Monthly Recurring Charges

- Standard PAC, per location — $15.00 - Validated PAC, per location — 15.00

• Nonrecurring Charges

- Installation $15.00 15.00 - Change Charge — 15.00



E. Voice Direct Dialed Long Distance Services 6. Project Accounting Codes (PAC) b. Rates (Cont’d) OUTBOUND INBOUND RATE RATE

• Custom - PAC with Number, Name, or Both

- Monthly — $15.00 - Installation $15.00 15.00 - Change Charge (per 50) — 15.00

c. Availability Available to new and existing customers as an optional feature.



E. Voice Direct Dialed Long Distance Services (Cont’d) 7. Pay Direct 1+ a. General Description Pay Direct 1+ is a service line consisting of switched and dedicated outbound, switched

and dedicated inbound and card services. Pay Direct 1+ is only intended for Operator Service customers that require additional telecommunications services. This service works well with both single locations and multiple location businesses.

Pay Direct 1+ services may require a customer to sign a month-to-month, 1-, 2- or 3-

year term commitment. Additional service agreement terms and conditions are found in Section 2.

b. Billing/Rounding Rates are quoted in full minute increments. Call rounding is six (6) second initial and

one (1) second incremental. Call duration is calculated on a per call basis rounding up to the full increment. Call rating is on a bulk basis (all call duration totaled and then rated). Total is rounded to the nearest full cent.

c. Rates

• The per minute usage rates are as follows: TERM

- Switched (Inbound and Outbound) $0.050 - Dedicated (Inbound and Outbound) 0.049

• worldcard The worldcard is billed in initial thirty (30) seconds and in one (1) second additional

increments. The worldcard rates are as follows: TERM

- All time periods $0.30 - Surcharge, per call —

• Project Account Codes

MONTHLY NONRECURRING RATE CHARGE

- Verified $15.00 $15.00 - Non-Verified 15.00 15.00 - Custom 15.00 15.00



E. Voice Direct Dialed Long Distance Services 7. Pay Direct 1+ (Cont’d) d. Terms and Agreements Pay Direct 1+ is available in twelve (12), twenty-four (24) and thirty-six (36) month term

plans. There is no minimum monthly usage commitment. e. Renewals Upon expiration of the initial term the Customer’s Agreement will not automatically

renew unless the Operator Services portion of the Agreement is renewed. f. Early Termination Charges Qwest will allow a customer to terminate its term agreement prior to its expiration date

provided the customer is converting to another Qwest product with equal or greater term and volume commitment levels.

g. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this RSS, in the event that


h. Payphone Surcharge A charge will apply to calls that originate from any payphone used to access Qwest

services. This charge, which is in addition to standard scheduled usage charges and any applicable surcharges associated with Qwest service, applies for the use of the instrument used to access Qwest service and is unrelated to the Qwest service accessed from the payphone. Customers will be charged the payphone surcharge for each call which is placed from payphones with the exception of: (i) calls placed by inserting coins during the progress of the call; (ii) calls using Telecommunications Relay service; or, (iii) calls originated by customers with qualified hearing or speech impairments who are certified.

• Long Distance Line Charge

- Per Line, Per Month $5.99 (I)

(T)



E. Voice Direct Dialed Long Distance Services (Cont’d) 8. Conferencing Service Conferencing Service enables customers to conduct telephone conferences with multiple

parties in multiple locations. All calls are timed and billed in one (1) minute increments. A variety of options are available. All rates and charges are the responsibility of the entity that scheduled the conference. Conferencing Service is available nationwide. However, direct dial calls will be carried by the customer’s long distance provider.

Conferencing services may require that a customer sign a month-to-month term

commitment with standard rates or at a discount for 1, 2 or 3 years. Additional service agreement terms and conditions are found in Section 2 of this schedule. Additional rates, terms and conditions are also located in the Company’s International Rates and Services Schedule and the Company’s Informational Services Schedule available on the Company’s website.

a. Reservationaless Conferencing - Domestic Service

Reservationless Audio Conference Service - This arrangement eliminates the need for a

"live" operator to administer a conference call and allows the customer to hold a conference call at any time without having to schedule in advance. Reservationless Conferencing is limited to 300 lines. The following rates are per participant.

PER MINUTE RATE

• Reservationless Toll Dial In - All Time Periods $0.07

• Reservationless Toll-Free Dial In

- All Time Periods 0.08 • Reservationless Dial Out Domestic

- All Time Periods 0.08



E. Voice Direct Dialed Long Distance Services 8. Conferencing Service (Cont’d) b. Reserved Conferencing (Passcode, Operator Assisted, Event Auditorium, and Event

Audio) Reserved Conferencing is available for customers to reserve a call, or if a customer needs

a one-time call, or is planning a call with more than 300 lines. Passcode Conference Service – This arrangement eliminates the need for a "live"

operator to administer a conference call. Under this arrangement, each conferee dials into the conference center and is connected with other conferees through a series of prompts. After the conferee inputs the passcode, he/she is interconnected with the other conference participants. Calls must be reserved in advance with the conference center. The following charges are per participant.

PER PARTICIPANT, PER MINUTE RATE

• Passcode Toll Dial In - All Time Periods $0.07

• Passcode Toll-Free Dial In


• Passcode Dial Out Domestic 0.08 Reservationless and Passcode Additional Services PER MONTH

• Dedicated Toll and Toll-Free Access Numbers (not available with Reservationless

GlobalMeet) $150.00 Operator Assisted Audio Conferencing – This arrangement permits all conference

participants to dial into the carrier’s bridge location at a designated time. A conference operator will connect each caller with the other conferees.

PER PARTICIPANT, PER MINUTE RATE

• Operator Assisted Toll Dial In - Per Participant, all time periods $0.15

• Operator Assisted Toll-Free Dial In

- Per Participant, all time periods 0.16

• Remote Replay Access (telephone only) - Per Participant, all time periods 0.16

• Operator Assisted Dial Out




E. Voice Direct Dialed Long Distance Services 8. Conferencing Service b. Reserved Conferencing (Passcode, Operator Assisted, Event Auditorium, and Event

Audio) (Cont’d) Event Auditorium – Under this arrangement, the customer must reserve the call. Event

Auditorium Conferencing is available for up to 4,000 participant lines. Participants enter a passcode, then are placed into conference in a listen-only mode. The operator attends 100% of the call, and may conduct a question and answer session as requested by the moderator.

PER MINUTE RATE

• Event Auditorium Toll - Per Participant, all time periods $0.22

• Event Auditorium Toll-Free


• Event Auditorium Dial Out Domestic - Per Participant, all time periods 0.24

Event Audio Conferencing – Under this arrangement the customer must reserve the call.

Event conferencing is available for up to 4,000 participant lines. An operator greets each participant and places them in a listen-only mode in the conference. The operator attends 100% of the call, and may conduct a question and answer session as requested by the moderator.

PER MINUTE RATE

• Event Audio Toll - Per Participant, all time periods $0.30

• Event AudioToll-Free


• Event Audio Dial Out Domestic: - Per Participant, all time periods 0.31



E. Voice Direct Dialed Long Distance Services 8. Conferencing Service (Cont’d) c. The following discounts may apply to Conferencing Service. Discounts do not apply

to Streaming. MONTHLY REVENUE COMMITMENT LEVEL 1 YEAR 2 YEAR 3 YEAR

$ 500.00 19% 26% 29% 2,500.00 21% 28% 31% 2,500.00 22% 29% 32% 5,000.00 24% 31% 33% 10,000.00 27% 33% 36% 15,000.00 28% 34% 37% 20,000.00 29% 35% 38% 30,000.00 31% 36% 40% 50,000.00 32% 37% 41% 75,000.00 33% 38% 42%

ANNUAL REVENUE COMMITMENT LEVEL 1 YEAR 2 YEAR 3 YEAR

$ 6,000.00 19% 26% 29% 12,000.00 21% 28% 31% 30,000.00 22% 29% 32% 60,000.00 24% 31% 33% 120,000.00 27% 33% 36% 180,000.00 28% 34% 37% 240,000.00 29% 35% 38% 360,000.00 31% 36% 40% 600,000.00 32% 37% 41% 900,000.00 33% 38% 42%



E. Voice Direct Dialed Long Distance Services 8. Conferencing Service (Cont’d) d. Audio Conferencing for Microsoft Lync CenturyLink’s Conferencing Service adds dial-in audio conferencing to Lync Online.

Audio Conferencing for Microsoft Lync is an audio conferencing service only and requires the Customer to subscribe to or acquire a license to Lync Online through Microsoft or an authorized Microsoft company.

Service provides up to 300 audio participants with full audio conference controls. International provided through Reservationless Local and ITFS Access. The Company reserves the right to restrict service to use in countries that CenturyLink

determines that service may be inaccessible. Microsoft Lync Integration Audio Conferencing domestic audio conferencing rates and

charges are located in Section 4.E.8.a of this Rates and Services Schedule and the CenturyLink Communications, LLC Information Services Schedule Section D.4. International audio conferencing rates and charges are located in the CenturyLink Rates and Services Schedule No. 2 Section 4.E. located at the company’s website at www.centurylink.com/tariffs.

http://www.centurylink.com/tariffs



E. Voice Direct Dialed Long Distance Services (Cont’d) 9. Voice (1+) Calling Contractual Arrangements a. General Voice Description Voice (1+) Calling provides direct dialed capability for pre-subscribed midmarket

and large business customers of Qwest. Long distance voice service is provided over the Qwest fiber optic network with both switched and dedicated access available for connectivity to the Qwest network and public switched telephone network. Long distance voice service requires that a customer sign a term commitment.

b. Descriptions, Terms, Conditions and Rates The following descriptions, terms, conditions and rates are specified by the type of

contractual arrangement between the Qwest and Qwest’s retail customers, and represent the current ‘standard’ terms, conditions and rates for those contractual arrangements. Individually negotiated contracts (ICB), are posted to Qwest’s Customized Service Arrangements (CSA) at:

http://www.qwest.com/about/policy/regulatoryDocs/index.html

Voice Calling services may require a customer to sign a month-to-month, 1-, 2- or 3-

year term commitment. Additional service agreement terms and conditions such as minimum requirements, renewals and early termination charges are found in Section 2, specified in your service agreement, or identified under the flowing contractual arrangements.

Long Distance Line Charge The following monthly charge is applicable to business customers who utilize one of

the Company’s services on a presubscription basis. The monthly Long Distance Line Charge is assessed on a per-line basis to all business customers.

MONTHLY CHARGE Outbound Switched Access

• Per line or Key/PBX trunk $3.99 • Per Centrex line 0.72 • ISDN, BRI and PRI (per 1.544 Mbps facility or fraction thereof) 5.15

(T) (C) (C) (C) (D) (N) (N)



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates (Cont’d) QWEST CONNECT

(1) General Description As of May 12, 2008, Qwest Connect is being offered as a contractual offering of

business services at special rates, which is available on a 1-, 2-, or 3-year term commitment. Qwest Connect is intended for retail business providing at least one of the following services: outbound call center, Qwest Conferencing, applications services, broadcast fax/voice/satellite, internet services, payphones, shared tenant applications or voice mail. The service is not available to telecommunications carriers, telecommunications resellers, or VoIP resellers. Qwest Connect has a minimum monthly revenue commitment of $5,000.00 or an annual commitment of $60,000.00.

(2) Terms and Conditions (a) Billing and Rounding Rates are quoted in full minutes. Bulk rounding for domestic minutes and natural

rounding for international minutes. Business interstate calls are measured and billed in six-second initial and six-second additional increments.

(b) Additional Services Available Qwest Connect offers additional services:

• Qwest Total Advantage International Option Rate - less a 15% discount for a $15,000.00 commitment or less a 5% discount for a $5,000.00 commitment as specified elsewhere in this RSS and in the QCC Rates and Services Schedule International No. 2



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates QWEST CONNECT (2) Terms and Conditions (Cont’d)

(c) Minimums

• Qwest Connect as of May 12, 2008 - Monthly – Three months after the effective date, contributory charges must

equal or exceed the revenue commitment. Failure to meet the revenue commitment will result in application of a shortfall charge as specified in the contract.

- Annually – Contributory charges must equal or exceed the revenue

commitment. Failure to meet the annual revenue commitment will result in the application of a shortfall charge.

• Qwest Connect prior to May 12, 2008

- There is a minimum monthly usage commitment per month (Minimum Monthly Commitment) of $5,000.00 or $15,000.00. Negotiated per minute rates may be furnished on a case-by-case basis in response to requests by customers, based on the monthly minimum usage commitment.

- If the customer’s total revenue falls below the Minimum Monthly

Commitment the customer will be billed the actual amount for the service plus the difference between the customer’s actual spend and the Monthly Minimum Commitment.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates QWEST CONNECT (2) Terms and Conditions (Cont’d)

(d) Renewals

• Qwest Connect as of May 12, 2008

- As of May 12, 2008, either the customer or Qwest may terminate the agreement by providing not less than sixty (60) days written notice prior to the end of the initial or a renewal term The customer’s notice of termination must be sent to:

CenturyLink Communications, LLC Attention: Dublin Service Center

GBM Disconnects 4650 Lakehurst, 2nd Floor Disconnect Center

Dublin, OH 43017 - If written notification is not submitted to Qwest at least sixty days prior to

the expiration of the initial or a renewal term the contract will renew as described in the agreement.

- The customer may terminate at any time after the renewal period by

providing not less than thirty days written notice to Qwest at the address above.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates QWEST CONNECT (2) Terms and Conditions (d) Renewals (Cont’d)

• Qwest Connect prior to May 12, 2008

- Either the customer or Qwest may terminate the term commitment at the end

of the initial term by providing not less than thirty (30) days written notice. The customer’s notice of termination must be sent to:

CenturyLink Communications, LLC

Attention: Uniontown Service Center GBM Disconnects

P.O. Box 698 Uniontown, PA 15401

- If written notification is not submitted to Qwest at least thirty days prior to

the expiration of the initial term commitment, and Qwest has not given notice of termination to the customer, the customer continues service with the same terms, conditions, monthly commitment level and at the contract rates in effect at that time.

- The customer may, at any time after the expiration of the initial term,

terminate the term commitment by providing not less that thirty days written notice to the address above.

(3) Rates and Charges Pricing will be developed on an individual case basis for Dedicated Voice –

Outbound (1+) and Inbound (toll-free) calls.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates (Cont’d) MiCTA – Government and Education Services (1) General Description This service is designed to provide a comprehensive communications solution to

meet the special needs of MiCTA (Michigan Collegiate Telecommunications Association), a national organization that includes educational governmental and non-profit entities. Eligible customers may include Voice over Internet Protocol (VoIP) providers, cable companies and certain enhanced service providers.

(2) Terms and Conditions (a) This service requires a customer to sign a term commitment of month-to-month,

one, two or three years. (b) This service is provisioned in conjunction with the intrastate service under which

Qwest provides intrastate long distance usage. All other terms, conditions and customer eligibility under this plan are specified in this RSS.

(c) Rates are quoted in full minutes. Timing of calls is eighteen-second initial and

six-second incremental; however, calls are subject to a thirty-second minimum average time requirement. Calls are natural or standard rounded unless otherwise specified in the individual customer contract.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates MiCTA – Government and Education Services (Cont’d) (3) Renewals (a) Either the customer or Qwest may terminate the term commitment at the end of

the initial term by providing not less than thirty (30) days written notice. The customer’s notice of termination must be sent to:

CenturyLink Communications, LLC

Attention: Uniontown Service Center GBM Disconnects

P.O. Box 698 Uniontown, PA 15401

(b) If written notification is not submitted to Qwest at least thirty (30) days prior to

the expiration of the term commitment, and Qwest has not given notice of termination to the customer, the customer continues service with the same terms, conditions, monthly commitment level and at the contract rates in effect at the time.

(c) The customer may, at any time after the expiration of the initial term, terminate

the term commitment by providing not less than thirty (30) days written notice to the address above.

(4) Early Termination Charges (a) Customers who terminate their monthly term commitment prior to the completion

of the initial term and do not provide written notification to Qwest, will be billed and required to pay termination charges calculated using the following method:

• 35% of the Monthly Usage Minimum multiplied by the number of months, if

any, remaining in the then–effective term (other than the number of months reference in the preceding paragraph).

(b) Customers who terminate their annual term commitment prior to the completion

of the initial term and do not provide written notification to the Company will be billed and required to pay termination charges calculated using the following method:

• 35% of the Annual Minimum Commitment multiplied by the number of

Annual Periods, if any, remaining in the then-effective term (other than the Annual Period referred to in the section immediately preceding).



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates MiCTA – Government and Education Services (Cont’d) (5) Rates and Charges (a) Rates and charges for services described herein that require dedicated access do

not include access and access-related charges including, without limitation, installation charges, inside wiring charges assessed by the Local Exchange Company (LEC), construction charges assessed by the LEC, and distance and termination charges assessed by the LEC. All of these charges are additional. The rates and charges set forth herein do not include charges for Customer Premises Equipment (CPE) and related services.

(b) Regulatory charges and fees apply and are not included in the quoted rates,

including Payphone Surcharge, Independent Telephone Company High Usage Surcharge, Operator Surcharges, and Portability charges. All charges stated in this Price List are computed by Qwest exclusive of any federal, state, local, use excise, gross receipts, sales or privilege taxes, other taxes, universal service fees, duties fees or other similar obligations imposed now or in the future.

(c) The service offering is provided in conjunction with the comparable interstate

Qwest Total Advantage Service and all terms, conditions, and charges will apply. Direct Dial (1+ and Toll-Fee) Outbound and Inbound, Interstate Per-Minute Rates MONTH TO MONTH 1-YEAR 2-YEAR 3-YEAR

• On – On $0.0148 $0.0145 $0.0142 $0.0140 • On – Off 0.0251 0.0246 0.0241 0.0236 • Off – On 0.0251 0.0246 0.0241 0.0236 • Off – Off 0.0427 0.0419 0.0410 0.0402 International Direct Dial Calling (1+ and Toll Free): International calling is available on term commitments through ICB Pricing.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates (Cont’d) QWEST LOYAL ADVANTAGE (1) General Description Qwest Loyal Advantage previously known as Q.Government Network Services

(GNS-2000 Option 2) is Qwest’s core service for Federal, State and Local government customers. The product is designed to provide a comprehensive communication solution to meet the special need of the government.

(2) Terms and Conditions (a) Billing and Rounding - Rates are quoted in full minute increments. Each call is

subject to an initial 18-second increment after which usage is rounded up in subsequent 6-second increments. The total amount of the call is rounded to the nearest cent with a $0.01 (one cent) minimum charge when the call duration is 18-seconds or less, or the total amount of the customer’s calls are rounded to the nearest cent. All domestic rates are quoted in full minutes.

(b) Qwest Loyal Advantage requires that a customer sign a term commitment of

month-to-month, 1, 2, 3 years. Qwest Loyal Advantage also includes a unique cost recovery option which allows an administrative agency of the government to increase the rate by a specified percentage, which is then billed directly to the agencies. The difference between the rate and the percentage is returned to the centralized administrative agency. This approach facilitates the charge back for centrally provided services and reduces the overhead associated with agency rebilling.

(c) Qwest agrees to provide the service, for the duration of the term agreement, at the

rates and discounts in effect at the time the agreement is executed. Should the rates decrease or the Scheduled Discounts increase during the term of an agreement, the rates and/or discounts will be passed to the customer.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements b. Descriptions, Terms, Conditions and Rates QWEST LOYAL ADVANTAGE (2) Terms and Conditions (Cont’d) (d) Centralized Cost Recovery Option – This option enables a central administrative

agency to increase the rate by a specified percentage to recover administrative costs, which is then billed directly to the agencies. The difference between the rate and the percentage is returned to the centralized administrative agency in the form of a credit. This approach facilitates the charge back for centrally provided services and reduces the overhead associated with agency rebilling by the administrative agency.

(3) Rates and Charges (a) Domestic switched, dedicated and worldcard voice product descriptions and

pricing shall be set forth in Qwest Total Advantage (QTA) in this RSS. The customer shall be charged the rates specified for a $1,000.00 monthly commitment and shall receive a rate guarantee at the rates in effect at that time. Qwest Loyal Advantage customers are not required to provide a revenue commitment, only a term commitment. An additional GNS discount of 30% shall be applied to the rates herein, excluding Enhanced Toll-Free feature charges, nonrecurring charges, taxes, access fees and tax related surcharges. QTA discounts shall not apply

(b) worldcard is available and the rates are the same as for QTA. (c) Effective January 1, 2004, all International rates are determined by applying for a

10% discount to the QTA rates. (d) Audioconferencing shall be set forth in QTA in this RSS with an additional QLA

discount of 24%. Additional discounts of 5%, 10% and 15% are also available.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements (Cont’d) QWEST TOTAL ADVANTAGE EXPRESS a. General Description Qwest Total Advantage Express is a suite of communications services targeted to

mid-sized business customers based on term and minimum usage commitments. Qwest Total Advantage Express Service is designed for new businesses with monthly revenue between $100.00 and $5000.00, or annual revenue between $1,200.00 and $60,000.00 of contributory and discounted services. It is available on a 1, 2 or 3 year term commitment. Effective November 30, 2007, Qwest Total Advantage Express Service is available for businesses with monthly revenue up to $5000.00 or annual revenue up to $60,000.00 of contributory and discounted services.

b. Terms and Conditions The same terms and conditions applicable to Qwest Total Advantage also apply to

Qwest Total Advantage Express. For additional Qwest Total Advantage Express Service Agreement detailed terms and

conditions can be found at the following Qwest website: http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgree

ments.html c. Other Services Services offered under Qwest Total Advantage, such as calling card, are also

available to Qwest Total Advantage Express customers with the same terms, conditions and rates.





E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE EXPRESS (Cont’d) d. Long Distance Block of Minutes Offering 1. Option 1 (Effective June 14, 2013, Option 1 is not available to new customers.) This long distance offering provides a block of free minutes and is provisioned in

conjunction with the intrastate long distance offering under which the Company provides intrastate long distance service. The block of minutes can be used for direct dial (switched outbound) long distance voice services. Block minutes cannot be applied to operator, directory assistance, Toll Free (switched inbound), and international services. This service includes monthly recurring charges, and is available where billing and technical capability exists.

The Company will charge Customers for any usage in excess of the block minutes

(overage minutes). The overage minute’s rate applies for each minute of each call per month in excess of the customer’s selected block of minutes. Block minutes that have not been used at the end of the Customer's billing cycle will not carry over to the next month.

This offer is only available to business customers subscribing to retail local

exchange service from an affiliate of the Company that provides local service, and, requires provisioning of interstate and intrastate service. Local services will be billed by the affiliate company, long distance charges will be billed separately by CenturyLink QCC. The following qualifying products and services are required for this offer: • CenturyLink ISDN PRS under an Express Agreement.

If customer’s local service is terminated either by the customer or the Company, the customer’s long distance service will be converted to the Total Advantage Express Voice rates.

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E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE EXPRESS d. Long Distance Block of Minutes Offering (Cont’d) 2. Option 2 This long distance offering provides a block of free minutes and is provisioned in

conjunction with the intrastate long distance offering under which the Company provides intrastate long distance service. The block of minutes can be used for direct dial (switched outbound) and toll free long distance voice services. Block minutes cannot be applied to operator, directory assistance, and international services. This service includes monthly recurring charges, and is available where billing and technical capability exists.

The Company will charge Customers for any usage in excess of the block minutes

(overage minutes). The overage minute’s rate applies for each minute of each call per month in excess of the customer’s selected block of minutes. Block minutes that have not been used at the end of the Customer's billing cycle will not carry over to the next month.

This offer is only available to business customers subscribing to retail local

exchange service from an affiliate of the Company that provides local service, and, requires provisioning of interstate and intrastate service. To be eligible for Long Distance Block of Minutes Option 2, the Customer can subscribe up to three (3) ISDN-PRI provided by the Company’s local exchange affiliate and receive 5,000 minutes per account. Local services will be billed by the affiliate company, long distance charges will be billed separately by CenturyLink QCC. The following qualifying products and services are required for this offer: • CenturyLink ISDN PRS under an Express Agreement.

If customer’s local service is terminated either by the customer or the Company, the customer’s long distance service will be converted to the Total Advantage Express Voice rates.

3. Option 3 (4x4)

This offer is only available to new business customers signing a new Agreement, existing customers adding domestic voice to their Agreement, existing customers whose Agreement contains domestic voice service and has no more than 3 months remaining in the Initial Term of a one year Term, 6 months remaining in the Initial Term of a two year Term, or 9 months remaining in the Initial Term of a three year Term.

(N) (N)



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE EXPRESS d. Long Distance Block of Minutes Offering (Cont’d)

Customers must agree to a minimum $100/monthly commitment on their Agreement. The pricing is only available to customers with a maximum, combined CenturyLink Long Distance and Toll Free spend of $5,000 per month. Unless, otherwise indicated, all calls are rated in full-minute increments. Partial minutes will be rounded up to the next full minute. This plan is provisioned in conjunction with the add-on intrastate offer under which the Company provides intrastate long distance usage. CenturyLink will provide this offer in locations where billing and technical resources are available.

e. Rates and Charges (1) Rate for new and renewal customers of Qwest Total Advantage Express Voice. Switched Access – Outbound, Inbound, Per-minute Rates

INTERSTATE 1 Year $0.0500 2 Year 0.0450 3 Year 0.0400

(2) Block of Minutes; Option 1 (a) Rates for new and renewal customers of Total Advantage Express Block of

Minutes, Option 1 (Effective June 14, 2013, Option 1 no longer available to new customers.)

Minutes Included in

Block Monthly Recurring

Charge 2,500 $0.00 4,000 $40.00 6,000 $75.00 8,000 $110.00 10,000 $145.00

Rate overage minutes of use: Switched Access – Per-Minute Rates


(N) (N) (T)

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E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE EXPRESS e. Rates and Charges (2) Block of Minutes (Cont’d) (b) Total Advantage Express Block of Minutes, Option 2 Total Block of Interstate and Intrastate, Outbound and Inbound, switched voice

minutes

MINUTES INCLUDED MONTHLY OVERAGE PER IN BLOCK RECURRING CHARGE MINUTE RATE

5,000 $ 0.00 $0.03

(3) 4x4; Option 3 Switched Access – Per-Minute Rates


(N) (N)



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements (Cont’d) QWEST TOTAL ADVANTAGE (QTA) a. General Description Qwest Total Advantage is a suite of communications services offering flat rates

based on term and minimum usage commitments. Qwest Total Advantage is designed for new businesses with monthly revenue between $100.00 and $75,000.00, or annual revenue between $1,200.00 and $900,000.00 of contributory services. It is available on a month-to-month, 1, 2 or 3 year term commitment and the terms have commitment levels as set forth, following.

b. Other Services (1) Long Distance and Toll Free Qwest EZ Rate The Long Distance and Toll Free Qwest EZ Rate service is available to business

customers to complete direct dialed voice domestic calls for a monthly fee. EZ Rate allows for the purchase of Long Distance and Toll Free usage for a flat monthly recurring rate. It is made available by selecting the minutes of use block that best meets the customer needs.

(2) Qwest Voice Advantage (QVA) Voice-only Qwest Total Advantage is also referred to as Qwest Voice Advantage.

QVA consists of switched and dedicated, inbound and outbound, domestic and international voice services, and card services.

c. Terms and Conditions (1) Billing and Rounding Rates are quoted in full minute increments. Each call is subjected to an initial 18-

second increment, after which usage is rounded up in subsequent 6-second increments. The total amount of the calls is rounded to the nearest cent with a $0.01 (one cent) minimum charge when the call duration is 18 seconds or less, or the total amount of the customer’s calls are rounded to the nearest cent.

Customers can choose an option where each call is subjected to an initial 15-

second increment, after which usage is rounded up in subsequent 6-second increments. The total amount of the call is rounded to the nearest cent with a $0.01 (one cent) minimum charge when the call duration is 15 seconds or less, or the total amount of the customer’s calls are rounded to the nearest cent. This option is available on an ICB basis only.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE (QTA) c. Terms and Conditions (Cont’d) (2) Long Distance and Toll Free Qwest EZ Rate (a) A Customer may change the monthly recurring price plan up to four times per

year without incurring a change fee charge. Changes to the monthly recurring price plan will be documented via an amendment signed by both parties. For purposes of such change fee changes, the year will begin on the later signature of the amendment and will start over each anniversary of the later signature date. If a customer changes the monthly recurring price plan more than four times in a year, the customer will be charged $50.00 per change for each additional change after the first four.

(b) If during the month the minute of use block is exceeded, the overage minutes of

use rate will apply to the overage minutes. (c) At least twenty percent of all usage traffic in the selected block of time must be

interstate. If the minutes of use traffic fall below twenty percent interstate, the rates may revert to QTA standard rates as specified in this section.

(d) This plan is provisioned in conjunction with the intrastate Long Distance and Toll

Free Qwest EZ Rate service under which Qwest provides intrastate long distance usage.

(3) Dedicated Access Rates and charges for QTA services that require dedicated access do not include

access and access-related charges including, without limitation, installation charges, inside wiring charges assessed by the LEC, construction charges assessed by the LEC, and distance and termination charges assessed by the LEC. All of these charges are additional. The rates and charges set forth herein do not include charges for customer premises equipment and related services.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE (QTA) (Cont’d) d. Rates and Charges (1) Switched Access – Outbound, Inbound, Per-Minute Rates MONTHLY MONTH - TO ONE TWO THREE COMMITMENT LEVEL MONTH YEAR YEAR YEAR — $0.1000 $0.1000 $0.1000 $0.1000 $ 100.00 0.1000 0.0652 0.0637 0.0602 500.00 0.1000 0.0645 0.0630 0.0596

1,000.00 0.1000 0.0639 0.0624 0.0590 2,500.00 0.1000 0.0633 0.0578 0.0561 5,000.00 0.1000 0.0625 0.0573 0.0556 10,000.00 0.1000 0.0620 0.0564 0.0547 15,000.00 0.1000 0.0612 0.0558 0.0540 20,000.00 0.1000 0.0600 0.0550 0.0532 30,000.00 0.1000 0.0588 0.0538 0.0525 50,000.00 0.1000 0.0580 0.0526 0.0510 75,000.00 0.1000 0.0572 0.0518 0.0500

ANNUAL COMMITMENT LEVEL — $0.1000 0.1000 0.1000 0.1000 $1,200.00 0.1000 0.0652 0.0637 0.0602 6,000.00 0.1000 0.0645 0.0630 0.0596 12,000.00 0.1000 0.0639 0.0624 0.0590 30,000.00 0.1000 0.0633 0.0578 0.0561 60,000.00 0.1000 0.0625 0.0573 0.0556 120,000.00 0.1000 0.0620 0.0564 0.0547 180,000.00 0.1000 0.0612 0.0558 0.0540 240,000.00 0.1000 0.0600 0.0550 0.0532 360,000.00 0.1000 0.0588 0.0538 0.0525 600,000.00 0.1000 0.0580 0.0526 0.0510 900,000.00 0.1000 0.0572 0.0518 0.0500



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE (QTA) d. Rates and Charges (Cont’d) (2) Dedicated – Outbound, Inbound, Per-Minute Rates MONTHLY MONTH - TO ONE TWO THREE COMMITMENT LEVEL MONTH YEAR YEAR YEAR — $0.0800 $0.0800 $0.0800 $0.0800 $ 100.00 0.0800 0.0550 0.0525 0.0500 500.00 0.0800 0.0470 0.0450 0.0425

1,000.00 0.0800 0.0450 0.0435 0.0410 2,500.00 0.0800 0.0440 0.0400 0.0390 5,000.00 0.0800 0.0430 0.0394 0.0383 10,000.00 0.0800 0.0425 0.0387 0.0375 15,000.00 0.0800 0.0420 0.0383 0.0371 20,000.00 0.0800 0.0410 0.0376 0.0364 30,000.00 0.0800 0.0400 0.0370 0.0361 50,000.00 0.0800 0.0390 0.0365 0.0355 75,000.00 0.0800 0.0385 0.0358 0.0350

ANNUAL COMMITMENT LEVEL — $0.0800 0.0800 0.0800 0.0800 $ ,200.00 0.0800 0.0550 0.0525 0.0500 6,000.00 0.0800 0.0470 0.0450 0.0425 12,000.00 0.0800 0.0450 0.0435 0.0410 30,000.00 0.0800 0.0440 0.0400 0.0390 60,000.00 0.0800 0.0430 0.0394 0.0383 120,000.00 0.0800 0.0425 0.0387 0.0375 180,000.00 0.0800 0.0420 0.0383 0.0371 240,000.00 0.0800 0.0410 0.0376 0.0364 360,000.00 0.0800 0.0400 0.0370 0.0361 600,000.00 0.0800 0.0390 0.0365 0.0355 900,000.00 0.0800 0.0385 0.0358 0.0350



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE (QTA) d. Rates and Charges (Cont’d) (3) Long Distance and Toll Free Qwest EZ Rate

• Stand Alone Rates

- Switched MONTHLY RECURRING MINUTES OF OVERAGE MINUTE OF CHARGE USE USE RATE

$ 100.00 2,050 $0.0488 250.00 5,400 0.0463 500.00 11,100 0.0450 750.00 17,200 0.0436 1,000.00 23,800 0.0420 1,500.00 37,000 0.0405 2,000.00 51,200 0.0391 2,500.00 66,600 0.0375 5,000.00 138,900 0.0360 - Dedicated $ 250.00 10,200 $0.0245 500.00 20,800 0.0240 750.00 31,900 0.0235 1,000.00 43,500 0.0230 1,500.00 66,600 0.0225 2,000.00 90,900 0.0220 2,500.00 116,200 0.0215 5,000.00 238,000 0.0210

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 57 Effective: September 12, 2016 Release 4


E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST TOTAL ADVANTAGE (QTA) d. Rates and Charges (3) Long Distance and Toll Free Qwest EZ Rate (Cont’d)

• Rates Bundled with other Qwest products

- Switched MONTHLY RECURRING MINUTES OF OVERAGE MINUTE OF CHARGE USE USE RATE

$ 100.00 2,300 $0.0435 250.00 5,900 0.0424 500.00 12,200 0.0410 750.00 18,900 0.0397 1,000.00 26,200 0.0382 1,500.00 40,700 0.0369 2,000.00 56,300 0.0355 2,500.00 73,200 0.0342 5,000.00 152,800 0.0327 - Dedicated $ 250.00 11,220 $0.0223 500.00 22,800 0.0219 750.00 35,090 0.0214 1,000.00 47,850 0.0209 1,500.00 73,260 0.0205 2,000.00 99,990 0.0200 2,500.00 127,820 0.0196 5,000.00 261,800 0.0191

(4) OCN/LATA Pricing For customer domestic outbound and inbound voice services, rates range from

$0.00003 to $0.07524 per minute.

(N) (N)



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements (Cont’d)

QWEST EXPRESS a. General Description Qwest Express services offer a suite of telecommunications services to non-

telecommunications carrier customers operating within the wholesale market with special rates on an individual contract basis, which is available on a 1-, 2-, or 3-year term commitment. Qwest Express Services are available to eligible customers that:

• provide an information service to the public for a fee, and • represent that Qwest Express Services will be purchased as an input into the

customer’s information service offering and not for resale as a telecommunications service.

Eligible customers include Voice over Internet Protocol (VoIP) providers, Internet

service providers, cable companies, and certain enhanced service providers. b. Qwest Express Voice Terminating Service (1) Description Qwest Express Voice Terminating Service is a product in which Qwest terminates

domestically a customer’s voice traffic, including without limitation, facsimile transmissions delivered to Qwest over a carrier dedicated access line, which is a dedicated circuit connected to a switching platform and has the ability to aggregate traffic from, or deliver traffic to, multiple end-users.

(2) Terms and Conditions (a) Billing and Rounding Domestic service rates are for full minutes and are billed in six-second

increments. Domestic minutes are bulk rounded.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS b. Qwest Express Voice Terminating Service (2) Terms and Conditions (Cont’d) (b) Renewals

• Either the customer or Qwest may terminate the term commitment at the end of

the initial term by providing not less than thirty (30) days notice. The customer’s notice of termination must be sent to:

Qwest Communication Company, LLC

1801 California Street., 24th Floor Denver, Colorado 80202

Attention: Wholesale Markets Contract Administration

• If written notification is not submitted to Qwest at least thirty (30) days prior to the expiration of the initial term commitment, and Qwest has not given notice of termination to the customer, the customer continues service with the same terms, conditions, monthly commitment level, and at the contract rates in effect at that time.

• The customer may terminate the term commitment, at any time after the

expiration of the initial term, by providing not less than thirty days written notice to the address above.

(c) Discounts Additional discounts are available based on the total contributory charges

invoiced to the customer under an applicable Qwest Express Voice Terminating Service Agreement during that billing cycle.

(d) Service Level Agreement (SLA) Service Guarantees do not apply • Rates Pricing for dedicated voice outbound will be developed on an individual case

basis (ICB). Pricing for calls to Directory Assistance will be developed on an individual case basis.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS (Cont’d) c. Qwest Express 8XX Voice Originating Service (1) Description Qwest Express 8XX Voice Originating Service is a product in which Qwest

originates the customer’s toll-free voice traffic in the domestic United States and delivers such traffic to the customer over a carrier dedicated access line, which is a dedicated circuit connected to a switching platform and has the ability to aggregate traffic from, or deliver traffic to, multiple end-users.

(2) Terms and Conditions (a) Billing and Rounding Domestic service rates are for full minutes and are billed in six-second

increments. Qwest may charge each short duration call (under six seconds in length) an additional $0.01 surcharge per call.

(b) Renewals

• Either the customer or Qwest may terminate the term commitment at the end of the initial term by providing not less than thirty days written notice. The customer’s notice of termination must be sent to:




• If written notification is not submitted to Qwest at least thirty days prior to the expiration of the initial term commitment, and Qwest has not given notice of termination to the customer, the customer continues service with the same terms, conditions, monthly commitment level, and at the contract rates in effect at that time.





E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS c. Qwest Express 8XX Voice Originating Service (2) Terms and Conditions (Cont’d)

(c) Service Level Agreement (SLA) Guarantees do not apply. (d) Discounts Additional discounts are available based on the customer’s total contributory

charges invoiced to the customer under an applicable Qwest Express 8XX Voice Originating Service Agreement during that billing cycle. The applicable monthly discount will be applied against the customer’s use of interstate Qwest Express 8XX Voice Originating Service. No revenue commitment is required to be eligible for these discounts.

(3) Rate and Charges Pricing for Dedicated Voice Inbound will be developed on an individual case basis

(ICB). Pricing for Toll Free Enhanced Features will be developed on an ICB.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS (Cont’d) d. Qwest IP Voice Termination Services (1) Description Qwest IP Voice Termination Services (the “Service” for purposes of this Section

are products providing communication services, in which Qwest will aggregate customer’s Internet Protocol (IP) voice traffic, including facsimile transmissions, and provide transport and termination services to the Public Switched Telephone Network (PSTN). Unless the customer chooses to deliver such IP voice traffic to Qwest via the Public Internet only, the Service requires a customer to purchase a dedicated IP-capable connection from Qwest. The service is an IP voice long distance termination service that is not sold to end users. The Service does not support local services; 911, E911, operator services, local number portability, directory listings or, directory assistance.

(2) Terms and Conditions (a) Qwest IP Voice Service Guide The Service shall perform in accordance with the terms and specifications set

forth in the Qwest IP Voice Service Guide (the “Service Guide”), as amended from time to time by Qwest. The Service Guide is provided to the customer after both the customer and Qwest sign an agreement or amendment governing the Service. Qwest reserves the right to refuse to accept, suspend or limit any or all of a customer’s traffic which does not comply with the provisions of the Service Guide or that Qwest believes is adversely affecting other customers, or the Qwest network.

(b) Billing and Rounding Domestic service rates are full minutes and are billed in six-second increments.

Domestic minutes are bulk rounded.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS d. Qwest IP Voice Termination Services (2) Terms and Conditions (Cont’d) (c) Termination Either the customer or Qwest may terminate the Qwest Service Exhibit that

governs the service by providing sixty days written notice. The customer’s notice of termination must be sent to:

Qwest Communication Company, LLC 1801 California Street., 24th Floor

Denver, Colorado 80202 Attention: Wholesale Markets Contract Administration

(d) Discounts Additional discounts are available based on the customer’s total contributory

charges invoiced to the customer under an applicable Qwest Service Exhibit during that billing cycle. The applicable monthly discount will be applied against the customer’s use of applicable Qwest services. No revenue commitment is required to be eligible for these discounts.

(e) Service Level Agreement (SLA) Guarantees do not apply. (3) Rates and Charges Pricing for dedicated intrastate service will be developed on an individual case

basis (ICB).



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS (Cont’d) e. Qwest Express Voice Switched Services (1) Description Qwest Express Voice Switched Services is a product in which Qwest originates

and terminates interstate switched 1+ and 8XX voice traffic, including without limitation facsimile transmissions. Traffic originates from the end user’s telephone number (ANI); or premises equipment and terminates to the called party via the Qwest network.

(2) Terms and Conditions (a) Billing and Rounding

• Domestic service rates are for full minutes and are billed in six-second

increments. Domestic minutes are bulk rounded. • If the percentage of the customer’s completed calls is equal to or less than six

seconds in length for any billing cycle, and meets or exceeds the Short Call Percentage Threshold, Qwest may charge and additional Short Call Surcharge for each Short Duration Call during such billing cycle (including those Short Duration calls under the Short Call Percentage Threshold). The Short Call Percentage Threshold and the Short Call Surcharge are stated in the agreement/exhibit between the Company and the customer.

• If the percentage of customer’s calls that do not complete (out of attempted

calls) meets or exceeds the Non-completed Call Percentage Threshold for any given week, Qwest may: (a) upon 30 days email notice, disconnect any and all circuit(s) providing service on which the Non-Completed Call Percentage Threshold was exceeded; or (b) charge the Non-Completed Call Surcharge. The Non-Completed Call Percentage Threshold and the Non-Completed Call Surcharge are stated in the agreement/exhibit between the Company and the customer.



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS e. Qwest Express Voice Switched Services (2) Terms and Conditions (Cont’d) (b) Renewals

• Either the customer or Qwest may terminate the term commitment at the end of

the initial term by providing not less than sixty days written notice. The customer’s notice of termination must be sent to:




• If written notification is not submitted to Qwest at least thirty days prior to the expiration of the initial term commitment, and Qwest has not given notice of termination to the customer, the customer continues service with the same terms, conditions, monthly commitment level, and at the contract rates in effect at that time.



• Either party may terminate the term commitment upon calendar days prior

written notice to the other party.

(c) Service Level Agreement (SLA) Guarantees do not apply. (d) Discounts Additional discounts are available based on the customer’s total contributory

charges invoiced to the customer under an applicable Qwest Express Switched Services Agreement during the billing cycle. The applicable monthly discount will be applied against the customer’s use of interstate Qwest Express Switched Services. No revenue commitment is required to be eligible for these discounts



E. Voice Direct Dialed Long Distance Services 9. Voice (1+) Calling Contractual Arrangements QWEST EXPRESS e. Qwest Express Voice Switched Services (Cont’d) (3) Rates and Charges (a) Pricing for dedicated intrastate voice outbound will be developed on an individual

case basis (ICB). Pricing for Dedicated interstate voice outbound and Directory Assistance are specified in the Qwest Interstate Rates and Service Schedule.

(b) Except as stated, all rates, rate-classification criteria, thresholds, charges,

surcharges, and discounts are subject to change by Qwest upon 30 calendar days written notice to the customer. If the customer does not comply with the obligations set forth herein, Qwest may, in addition to any and all other remedies that Qwest may have under the Agreement, at law or in equity, change any and all Domestic and Extended – U.S. Location rates, rate classification criteria, thresholds, charges, surcharges, and discounts upon 10 days written notice to the customer.


SECTION 5 - CUSTOMER INCENTIVE AND DISCOUNT PROGRAMS

A. Long Distance Competitive Response 1. Residence Customer Incentive Program a. Description The Residence Customer Incentive Program is an offering for potential new residence

long distance customers and to existing residence long distance customers to induce the retention or continuation of interstate long distance services by such customers.

b. Terms and Conditions (1) This competitive response offering may be offered to potential new Qwest residence

long distance customers. In addition, the Company may provide a retention benefit to any existing residence customer who has retained a service for some period of time.

(2) For potential new residence customers, the Company will not provide an incentive

offer more than once in any two year period. In retention situations, the Company may provide an incentive offer no more than once in any two year period with respect to any particular service.

(3) The recipients of the customer incentive offer and the amount of the customer

incentive offer will be at the sole discretion of the Company, but the value of the retention benefit may not exceed the sum of c.(1), following.

(4) The Company will determine the particular details, including, but not limited to;

periods and duration, class of customers, services and amounts so long as each offer to a particular residence customer is not inconsistent with the provisions of this RSS and the amount does not exceed the maximum amount set for in c.(1), following. The Company may prohibit use of this program in conjunction with another offer being marketed by the Company and/or a Company affiliate.

(5) This competitive response offering is provisioned in conjunction with the intrastate

competitive response offering under which Qwest provides intrastate long distance usage.

(6) For potential new residence customers, the Company will condition some of its offers

upon a residence customer remaining with the Company for a minimum of one year. Any minimum period of time shall be identified to the customer as part of the offer. In such cases, if the customer terminates service early, they will be billed an early termination charge.

(7) Offers may differ based on the following criteria or combinations of criteria below:

• The sales channel through which the products are sold. • Existing customers who request to have one or more products disconnected.



A. Long Distance Competitive Response 1. Residence Customer Incentive Program b.(7) (Cont’d)

• Customers who identify better competitive offer(s) available to them. Qwest representatives may present to these customers multiple offers up to the maximum value under this RSS.

• Such other facts, criteria and circumstances as the Company believes is a reasonable

basis upon which to distinguish among groups of customers.

(8) The Company shall use reasonable business efforts so that similarly situated customers are offered similar incentives in similar circumstances.

(9) The Company reserves the right to review the availability and conditions of the offer

or to discontinue the offer. c. Rates and Charges (1) Customers may be offered one of the following on selected products, or the equivalent

monetary value, as determined by the Company. (a) A waiver of an amount up to 100% of the current residence recurring charge(s), and

the current per minute interstate long distance rate or, (b) A waiver of up to 12 months of the recurring rates or, (c) A waiver of an amount up to 100% of the current per minute interstate long distance

rate or, (d) A benefit or consideration offered or provided that is not associated with a service or

product offered by the Company such as merchandise, discounts on merchandise offer by others, gift certificates, gift cards or otherwise at the discretion of the Company. The actual cost incurred by the Company will be used in determining the value of non-cash offers or benefits, not to exceed the sum of c.(1)(a), above.

(2) The waiver(s) will appear in the form of a credit(s) on the customer’s bill. The waiver

may be one-time or spread over a period of up to 12 months in a fashion determined by the Company.

(3) Waiver amounts are calculated on the first month’s monthly rate(s). The total waived

amount will not exceed the value of the total per minute charge(s) plus twelve months of the monthly rates.

(4) An early termination charge not to exceed $50.00 per line may be charged to

customers who terminate their service prior to the completion of their initial term.



A. Long Distance Competitive Response (Cont’d) 2. Business Customer Incentive Program a. Description The Business Customer Incentive Program is an offering for potential new small

business long distance customers and to existing small business long distance customers to induce the retention or continuation of interstate long distance services by such customers.

b. Terms and Conditions (1) This competitive response offering may be offered to potential new Qwest business

long distance customers. In addition, the Company may provide a retention benefit to any existing business customer who has retained a service for some period of time.

(2) For potential new business customers, the Company will not provide an incentive offer

more than once in any two year period. In retention situations, the Company may provide an incentive offer no more than once in any two year period with respect to any particular service.

(3) The recipients of the customer incentive offer and the amount of the customer

incentive offer will be at the sole discretion of the Company, but the value of the retention benefit may not exceed the sum of c.(1), following.

(4) The Company will determine the particular details, including but not limited to;

periods and duration, class of customers, services and amounts so long as each offer to a particular business customer is not inconsistent with the provisions of this RSS and the amount does not exceed the maximum amount set for in c.(1), following. The Company may prohibit use of this program in conjunction with another offer being marketed by the Company and/or a Company affiliate.

(5) This competitive response offering is provisioned in conjunction with the intrastate

competitive response offering under which Qwest provides intrastate long distance usage.

(6) For potential new residence customers, the Company will condition some of its offers

upon a residence customer remaining with the Company for a minimum of one year. Any minimum period of time shall be identified to the customer as part of the offer. In such cases, if the customer terminates service early, they will be billed an early termination charge.

(7) Offers may differ based on the following criteria or combinations of criteria below:

• The sales channel through which the products are sold. • Existing customers who request to have one or more products disconnected.



A. Long Distance Competitive Response 2. Business Customer Incentive Program b.(7) (Cont’d)

• Customers who identify better competitive offer(s) available to them. Qwest representatives may present to these customers multiple offers up to the maximum value under this RSS.

• Such other facts, criteria, and circumstances as the Company believes is a

reasonable basis upon which to distinguish among groups of customers.

(8) The Company shall use reasonable business efforts so that similarly situated customers are offered similar incentives in similar circumstances.

(9) The Company reserves the right to review the availability and conditions of the offer

or to discontinue the offer. c. Rates and Charges (1) Customers may be offered one of the following on selected products, or the equivalent

monetary value, as determined by the Company. (a) A waiver of an amount up to 100% of the current business recurring charge(s), and

the current per minute interstate long distance rate or, (b) A waiver of up to twelve months of the recurring rates or, (c) A waiver of an amount up to 100% of the current per minute interstate long distance

rate or, (d) A benefit or consideration offered or provided that is not associated with a service or

product offered by the Company such as merchandise, discounts on merchandise offer by others, gift certificates, gift cards or otherwise at the discretion of the Company. The actual cost incurred by the Company will be used in determining the value of non-cash offers or benefits, not to exceed the sum of c.(1)(a), above.

(2) The waiver(s) will appear in the form of a credit(s) on the customer’s bill. The waiver

may be one-time or spread over a period of up to 12 months in a fashion determined by the Company.

(3) Waiver amounts are calculated on the first month’s monthly rate(s). The total waived

amount will not exceed the value of the total per minute charge(s) plus twelve months of the monthly rates.

(4) An early termination charge not to exceed $100.00 per line may be charged to

customers who terminate their service prior to the completion of their initial term.



A. Long Distance Competitive Response (Cont’d) 3. Competitive Discount Program a. Description The Competitive Discount Program is an offering for potential new business and

government customers and to existing business and government customers to induce the acquisition or continuation of interstate long-distance voice and data services by such customers. The program is available to these customers under a term agreement.

b. Terms and Conditions (1) This program may be offered in situations where the Company believes the customer

has or could receive an offer from another telecommunications service provider. The Company may require the Customer to demonstrate to the Company’s reasonable satisfaction that the Customer intends to accept the offer or remain subscribed to the other telecommunications service provider.

(2) The recipients of this Discount Program and the amount of the incentive offer will be

at the sole discretion of the Company. (3) The Company will determine the particular details, including but not limited to:

periods and duration, class of customers, services and amounts. The Company may approve or prohibit use of this Competitive Discount Program in conjunction with another offer being marketed by the Company and/or a Company affiliate at the Company’s discretion.

(4) This Competitive Discount Program is provisioned in conjunction with the interstate

Competitive Discount Program under which Qwest provides interstate long-distance voice and data services.

(5) Offers may differ for customers who identify different competitive offer(s) available to

them. (6) The Company reserves the right to discontinue this offer. (7) The Company may waive all or a portion of non recurring interstate long-distance

voice and data service charges with a term agreement. (8) These discounts will be applied against interstate long distance voice and data services

and is applicable for the entire term of the customer’s agreement unless otherwise specified.

(9) Customers receiving the benefits of this offer may also receive benefits of other

promotional offerings offered by the Company and/or a Company affiliate. (10) The Company may waive all or a portion of the Toll-Free Sub Fee monthly recurring

charge.



A. Long Distance Competitive Response 3. Competitive Discount Program b. Terms and Conditions (Cont’d) (11) The Company may waive TLA when a customer migrates from an existing Company

provided service offered in this Rates and Services Schedule to any comparable Company provided service.

c. Rates and Charges Option 1: The Company may offer up to an 85% discount off the customer’s domestic switched

and/or dedicated long-distance voice and data service charges with a term agreement. The Company may also offer other terms and conditions that vary from the standard arrangement in this Rates and Services Schedule. These individually negotiated rates, terms and conditions are provided on a case-by-case basis to respond to competitive pressure, account for volume and/or term commitments, meet the customer’s individual needs and address other factors at the Company’s discretion. All other terms and conditions as set forth in the customer’s Agreement, this Schedule and the CenturyLink intrastate tariffs/price lists/catalogs/rate schedules apply.

(C)



A. Long Distance Competitive Response 3. Competitive Discount Program c. Rates and Charges (Cont’d) Option 2: The Company may offer a discount on the customer’s dedicated interstate and

intrastate long distance and toll free minutes of use each month. The discounts range from 9% to 84% and for domestic (interstate and intrastate) dedicated voice services, rates range from $0.0080 to $0.0530 per minute.

To qualify for this offer, customers must subscribe to services under a Total

Advantage, Total Advantage Express, or Loyal Advantage agreement with a minimum monthly revenue commitment of $20,000.00, a minimum of 250,000 minutes of use each month, and a minimum 3-year term agreement.

The average length of each toll free call cannot be less than 2 ½ minutes. Customers failing to meet the eligibility requirements, or upon expiration of the term

agreement, will be charged the Total Advantage, Total Advantage Express, or Loyal Advantage rates as set forth in the CenturyLink Interstate Rates and Services Schedule and the CenturyLink intrastate tariffs/price lists/catalogs/rate schedules. Discontinuance of the term agreement before its full term may result in termination charges, and/or minimum retention period charges.



B. Discount Programs 1. Special Event Services Special discounts or modifications of services may be offered to customers for special

event venues identified by the Company that require rates, terms and conditions currently not available in this RSS. The rates, terms and conditions for Special Event Services may replace those currently contained in this RSS and will only be available for the duration of the Special Event. In the event that an existing rate and/or term conflicts with a Special Event rate and/or term the Special Event supersedes.

2. Special Discounts a. Discount Groups

• All customer accounts within a discount group are governed by a single volume discount and term contract between Qwest and a sponsoring enterprise. There cannot be more than one contract per discount group. When a sponsoring enterprise desires to add services or locations, it is adding onto the original contract (i.e., if it adds a location in the 10th month of a 12-month agreement, that location will use the contract in place and be bound by the same terms for the remaining 2 months of the term.

• The sponsoring enterprise is responsible for all contract requirements (e.g., minimum

usage requirement, payment terms) and agrees to be designated as the customer of record that accepts all financial responsibility for payments by members of the discount group, including any shortfall charges that may apply. If the sponsoring enterprise is unwilling to designate a single customer account for this purpose, a discount group cannot be used. Sponsoring enterprises who want to charge back any individual customer accounts must do so on their own without Qwest participation.

• In order to be eligible for inclusion in a discount group, a customer must meet at least

one of the following qualifications:

- The sponsoring enterprise owns or leases the location site or the location is occupied by a customer in which the sponsoring enterprise has an equity interest of twenty percent (20%) or more; or

- The location is occupied by franchise of the sponsoring enterprise which has the

right to offer, sell or distribute goods or services under a marketing plan prescribed in substantial part by the franchiser, and the operation of the franchisee's business under this plan is substantially associated with the franchiser's name, trademark, service mark, or similar commercial symbol.

• A member can only belong to one discount group.



B. Discount Programs 2. Special Discounts (Cont’d) b. Schools and Libraries Discount Program (1) General The Schools and Libraries Discount Program permits eligible schools (public and

private, grades Kindergarten through 12) and libraries to purchase the Company services offered in this RSS at a discounted rate, in accordance with the Rules adopted by the Federal Communications Commission (FCC) in its Universal Service Order 97-157, issued May 8, 1997. The Rules are codified at 47 Code of Federal Regulation (C.F.R.) 54.500 et. seq.

As indicated in the Rules, the discounts will be between 20 and 90 percent of the pre-

discount price, which is the price of services to schools and libraries prior to application of a discount. The level of discount will be based on an eligible school or library’s level of economic disadvantage and by its location in either an urban or rural area. A school’s level of economic disadvantage will be determined by the percentage of its students eligible for participation in the national school lunch program, and a library’s level of economic disadvantage will be calculated on the basis of school lunch eligibility in the public school district in which the library is located. A non-public school may use either eligibility for the national school lunch program or other federally approved alternative measures to determine its level of economic disadvantage. To be eligible for the discount, schools and libraries will be required to comply with the terms and conditions set forth in the Rules. Discounts are available only to the extent that they are funded by the federal universal service fund. Schools and libraries may aggregate demand with other eligible entities to create a consortium.



B. Discount Programs 2. Special Discounts b. (Cont’d) (2) Terms and Conditions (a) Obligation of eligible schools and libraries:

• Requests for service:

- Schools and libraries and consortia shall participate in a competitive bidding process for all services eligible for discounts, in accordance with any state and local procurement rules.

- Schools and libraries and consortia shall submit requests for services to the

Schools and Libraries Corporation, as designated by the FCC, and follow established procedures.

- Services requested will be used for educational purposes. - Services will not be sold, resold or transferred in consideration for money or any

other thing of value.

(b) Obligations of the Company:

• The Company will offer discounts to eligible schools and libraries on commercially available telecommunications services contained in this RSS.

• The Company will offer services to eligible schools, libraries and consortia at

prices no higher than the lowest price it charges to similarly situated non-residential customers for similar services (lowest corresponding price).

• In competitive bidding situations, the Company may offer flexible pricing or rates

other than in this RSS, where specific flexible pricing arrangements are allowed.



B. Discount Programs 2. Special Discounts b. (Cont’d) (3) Discounted Rates For Schools and Libraries (a) Discounts for eligible schools and libraries and consortia shall be set as a percentage

from the pre-discount price, which is the price of services to schools and libraries prior to application of a discount.

(b) The discount rate will be applied to all commercially available telecommunications

services purchased by eligible schools, libraries or consortia. (c) The discount rate is based on each school or library’s level of economic disadvantage

as determined in accordance with the FCC Order or other federally approved alternative measures (as permitted by the Rules) and by its location in either urban or rural area.

(d) The discount matrix for eligible schools, libraries and consortia are as follows. % OF STUDENTS ELIGIBLE FOR NATIONAL SCHOOL LUNCH % OF U.S. URBAN RURAL PROGRAM SCHOOLS DISCOUNT DISCOUNT <1% 3% 20% 25% 1% - 19% 31% 40% 50% 20% - 34% 19% 50% 60% 35% - 49% 15% 60% 70% 50% - 74% 16% 80% 80% 75% - 100% 16% 90% 90%



B. Discount Programs 2. Special Discounts b. (Cont’d) (4) Hearing or Speech Impaired Persons Discount Unless otherwise specified, a rate reduction will apply on all calls within the state,

originating from a certified hearing or speech impaired customer’s line. The rate reduction will be the application of a 40% discount over the established long distance rates in effect.

(5) Qwest Employee Discount The Company provides discounted rates to employees, pensioners, officers, directors

or board members and employees, pensioners, officers, directors or board members of affiliates of the Company who subscribe to the Company’s services.

C. Private Line and Advanced Communications Services Competitive Response The Company may offer a discount on the customer’s Private Line and/or Advanced

Communications Service monthly recurring charge. These discounts may range up to 85%. The Company may also waive all or part of the nonrecurring charge and offer other terms and conditions that vary from the standard arrangement in this RSS. These individually-negotiated rates, terms, and conditions are provided on a case-by-case basis to respond to competitive pressure, account for volume and/or term commitments, meet the customer’s individual needs, and address other factors in the Company’s discretion.

(C)


SECTION 6 - OPERATOR SERVICES

A. General The rates and charges set forth are applicable to the Company’s Operator Assisted Service

Offerings based on the subscriber’s election. The rates are applicable to calls originating between States. The total charge for each completed operator assisted call consists of:

1. A one-time fixed operator surcharge that will be added to the first minute of each operator

service call, and will be dependent on the type of billing selected (i.e., Person-to-Person); 2. A per minute usage charge that will be added per call, and will be dependent on the

duration, distance, and time of day of the call. The usage charge element is specified as duration, with a minimum charge for each call of one minute, and with fractional minutes of use thereafter counted as full minutes.

3. Rate quotes are available to all users, at no cost, prior to completing an operator assisted

call. Users are encouraged to request a rate quote.



B. Definitions

Access Code A sequence of numbers that, when dialed, connects a caller to an interexchange carrier that is associated with that sequence. Dialing sequences that utilize a 950-XXXX, 1-8XX, or 101XXXX prefix are examples of access code arrangements available to customers. Access Line An arrangement from a local exchange telephone company or other common carrier, using either dedicated or switched access, which connects a subscriber's location to the Company’s location or switching center. Affiliate Any entity (including any natural person or entity such as a corporation or partnership) controlling, under the control of or under common control with another entity. Authorized User An individual, firm, corporation, or other entity authorized by the customer to utilize communications services provided by the Company. Automated Collect Collect Calls that are handled on an automated basis such that they do not require intervention by an attended operator position (i.e. “live” operator) to complete (also known as 0++ Collect Calls). Automatic Number Identification (ANI) A type of signaling provided by a local exchange telephone company that automatically identifies the local exchange line from which a call originates. Common Carrier A company or entity providing telecommunications services to the public. Company CENTURYLINK COMMUNICATIONS, LLC (“QCC”) or (“Qwest”). Contiguous United States The term designated the 48 contiguous states and the District of Columbia as well as the off-shore areas outside the boundaries of the coastal states of the forty-eight contiguous states to the extent that such areas appertain to and are subject to the jurisdiction and control of the United States.



B. Definitions (Cont’d)

Holiday New Year's Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. InterLATA Communication between two different LATAs. IntraLATA Communication within a LATA. Intrastate Communication to and from locations within a state. Local Communication within a LATA that does not require a leading “1” when direct dialed. Local Access and Transport Area (LATA) A geographic area established for the provision and administration of communications service. It encompasses one or more designated exchanges, which are grouped to serve common social, economic and other purposes. 0++ (Automated) Calling Card, Collect, and/or Bill to Third Party calls which are handled on an automated basis such that they do not require intervention by an attended operator position (i.e. “live” operator) to complete. 0+- (Partially Assisted) Calling Card, Person-to-Person, Bill to Third Party, Station-to-Station, and/or Collect Calls placed by Users dialing 0+ (area code) + (exchange) + (line number). An attended operator position (i.e. “live” operator) is required to obtain billing information from the User. 0-- (Fully Assisted) Calling Card, Person-to-Person, Bill to Third Party, Station-to-Station, and/or Collect calls placed by Users dialing 0 or 00 without also entering a valid (area code) + (exchange) + (line number). An attended operator position (i.e. “live” operator) is required to obtain the (area code) + (exchange) + (line number) as well as the billing information from the User.




Operator Assisted Calls Calls requiring assistance for completion, usually by dialing 0+ (area code) + (exchange) + (line number); or by dialing "0" or "00", with all subsequent dialing being performed by Operator Services (0--). The following are examples of calls normally placed in this manner:

• Calling Card Calls – Calls for which charges are billed, not to the originating telephone

number, but to a telephone calling card issued either by a local exchange or long distance telephone company for this purpose. At the caller's option, and depending upon the services available at a particular location, calling card calls may entail intervention of an attended operator position (i.e. a "live" operator) or may be made on an "automated" basis.

• Collect Calls – Calls for which charges are billed not to the originating telephone

number, but to the destination or termination telephone number. • Third Party Calls – Calls for which charges are billed, not to the originating telephone

number, but to a third party telephone number which is neither the originating nor the terminating telephone number.

• Person-to-Person Calls – Calls which are placed under the stipulation that the caller

will speak only to a specific called party. • Station-to-Station Calls – Calls for which charges are billed to the originating

telephone number.




Operator Service The operators, activities, equipment or services necessary to process Operator Assisted Calls. Operator Surcharge A non-usage (fixed) charge, which is added to a usage charge in calculating the total rate schedule charges due for a completed Operator Assisted Call. Premises The space designated by a customer as its place or places of business for termination of service, whether for its own communications needs or for its resale customers. Presubscription A service arrangement whereby the customer authorizes the local telephone company to route all interLATA and/or intraLATA calls to the Company. Telecommunications The transmission of voice communications or, subject to the transmission capabilities of the service, the transmission of data, facsimile, signaling, metering, or other similar communications. Usage Charge A charge assessed on a per minute basis in calculating a portion of the charges due for a completed Operator Assisted Call. User The calling party utilizing the services of the Company, and having responsibility for the payment of charges, unless that responsibility has been accepted by others, such as in the case of Collect and Bill to Third Party calls.



C. Time of Day

Rates as follows: Day 8AM – 5PM[1] Monday through Friday Evening 5PM – 11PM[1] Sunday through Friday Night/Weekend 11PM – 8AM[1] Monday through Friday, and all day Saturday 8AM – 5PM[1] Sunday

D. Time Increments Rates are applied in whole unit increments of 60 seconds.

[1] To, but not including, the times shown.



E. Miscellaneous Operator Services Charges 1. Directory Assistance A Directory Assistance charge will be assessed for Directory Assistance calls. The

following charge applies for each call to Directory Assistance, unless specified elsewhere in this Rates and Services Schedule.

CHARGE

• Directory Assistance Charge $1.99

2. Payphone Surcharge a. Description This charge applies to all Company carried non-coin calls (i.e., Billed to a Third Party,

Calling Card, Collect or Station-to-Station) placed from pay telephones. b Rates and Charges These charges are in addition to all other applicable charges unless otherwise specified.

CHARGE

• Payphone Surcharge $0.60

3 Universal Service Fund Surcharge As a result of regulatory reform, certain government subsidies and other government-

imposed charges previously collected through local exchange access usage rates are now assessed directly upon interexchange carriers on a per-customer basis. The following flat rate charges may apply to the customer’s total charges as a result. These charges will be itemized on the end user’s bill and are in addition to the rates for services previously described in this Rates and Services Schedule.

Universal Service Fund Surcharge on total long distance charges.

• Residence 17.4% • Business 17.4%



E. Miscellaneous Operator Services Charges (Cont’d) 4. Non-Subscriber Surcharge (NSS) A Non-Subscriber Surcharge may be assessed and is applicable to interstate Operator

Station (Collect, Billed to Third Party, and Person-to-Person, Station-to-Station) calls billed to telephone lines which are presubscribed to an interexchange carrier other than the Company. This charge is in addition to the usage rates applicable to such calls and is also in addition to any applicable service charges for Operator Station calls as specified in this Rates and Services Schedule.

The Non-Subscriber Surcharge does not apply to: calls billed to calling cards, conference

calls, and calls billed to telephones lines which have discontinued presubscription to the Company but for whom an active billing record still exists in the Company’s billing system.

CHARGE

• Non-Subscriber Surcharge $0.00



F. Option D-1 1. Description Operator Services that are available for identified, non-aggregate, non-operator service

contracted business/residential Qwest 1+ presubscribed customers, or through optional dialing patterns to reach a Qwest Operator.

2. Rates and Charges a. Operator Surcharges – Interstate Operator surcharges vary depending upon the billing option selected by the caller. The

one time operator surcharge will be added to the first minute of each operator assisted call. This surcharge is in addition to the per minute usage charges.

CHARGE

INTERSTATE Calling Card – Automated (0++) $1.99 Calling Card – Partially Assisted (0+-) 3.45 Calling Card – Fully Assisted (0--) 3.45 Bill to Third Party – Automated (0++) 5.50 Bill to Third Party – Partially Assisted (0+-) 5.50 Bill to Third Party – Fully Assisted (0--) 5.50 Collect – Automated (0++) 5.50 Collect – Partially Assisted (0+-) 5.50 Collect – Fully Assisted (0--) 5.50 Person to Person – Partially Assisted (0+-) 9.95 Person to Person – Fully Assisted (0--) 9.95 Station to Station – Partially Assisted (0+-) 3.45 Station to Station – Fully Assisted (0--) 3.45

b. Operator Per Minute Usage Charges – Interstate The following are the per minute usage charges that the user will incur when using the

Company’s Operator Services. These charges will apply in addition to the applicable operator surcharge:

INTERSTATE USAGE CHARGE

DAY EVENING NIGHT/WEEKEND

Mileage Initial Add’l Initial Add’l Initial Add’l Band Minute Minute Minute Minute Minute Minute 0-9999 $0.8900 $0.8900 $0.8900 $0.8900 $0.8900 $0.8900



G. Carrier Services 1. Description Carrier Services by Qwest provides any end user the ability to complete automated and

live operator assisted telephone calls through the Company’s designated numbers which are 800-235-5576, 800-235-5708 and 800-235-5768. These toll free numbers are unique to the Company when dialed from the state of California and can be utilized by any end user.

2. Rates and Charges a. Operator Surcharges – Interstate Operator surcharges vary depending upon the billing option selected by the caller. The

one time operator surcharge will be added to the first minute of each operator assisted call. This surcharge is in addition to the per minute usage charges.

CHARGE

INTERSTATE Calling Card – Automated (0++) $ 0.00 Calling Card – Partially Assisted (0+-) 3.95 Calling Card – Fully Assisted (0--) 3.95 Bill to Third Party – Automated (0++) 9.99 Bill to Third Party – Partially Assisted (0+-) 9.99 Bill to Third Party – Fully Assisted (0--) 9.99 Collect – Automated (0++) 7.50 Collect – Partially Assisted (0+-) 7.50 Collect – Fully Assisted (0--) 7.50 Person to Person – Partially Assisted (0+-) 12.50 Person to Person – Fully Assisted (0--) 12.50 Station to Station – Partially Assisted (0+-) 9.99 Station to Station – Fully Assisted (0--) 9.99

b. Operator Per Minute Usage Charges – Interstate The following are the per minute usage charges that the user will incur when using the

Company’s Operator Services. These charges will apply in addition to the applicable operator surcharge:

INTERSTATE USAGE CHARGE

DAY EVENING NIGHT/WEEKEND

Mileage Initial Add’l Initial Add’l Initial Add’l Band Minute Minute Minute Minute Minute Minute 0-9999 $0.3500 $0.3500 $0.3500 $0.3500 $0.3500 $0.3500


SECTION 7 - PRIVATE LINE SERVICES

A. General 1. Services are obtainable, subject to the availability of facilities and/or equipment. The

Company reserves the right to refuse to provide service where facilities or equipment are not available or in circumstances where it is not economically feasible.


depending upon the option selected by the customer. Certain service offerings may involve one or more of the following: a Monthly Recurring Charge (MRC), a minimum monthly charge, Nonrecurring Charges (NRC) for installation, special features, and/or charges for administrative or physical changes to a service.

3. Service Level Agreements (SLAs) are set forth on the following website and may be

selected by specific Product. http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgreemen

ts.html 4. Services may require that a customer sign a term commitment with standard rates or at a

discount for 1-, 2-, 3-, 4- or 5-year term commitments, depending on the Product. Additional terms and conditions are found in Section 2.

B. Private Line Description Private Line Service is a point-to-point, dedicated, non-switched electrical or optical data

transmission. It provides a fixed capacity of bandwidth for the transport of a customer’s digital communications traffic over a physical circuit between two Company owned and operated facilities on the Company Domestic Network (network). The service is offered either on an Inter-city (Long Haul) or Intra-city (Metro) basis for transport of the customer’s interstate communications traffic, with a variety of speeds and features. The Company will determine whether a service is considered Long Haul or Metro. These services require the customer to purchase Local Access Services for the connection between the customer location and the circuit ordered by the customer as part of the service (the local loop).

The service extends to and includes the equipment maintained by the Company at the

termination point (Demarcation Point). This includes the Company designated: (a) physical interface between the Company network and the customer’s telecommunications equipment; or (b) physical interface between a third-party provider connecting the Company network to the customer’s telecommunications equipment, but does not include customer premise equipment (CPE), extended wiring, inside wiring or other equipment not maintained by the Company at a service address.





C. Private Line Pricing Private Line circuits are priced at a fixed recurring charge based on transmission speeds

and the V&H coordinates between two Company POPs. This is referred to as the Interoffice Channel or IOC. The POPs are determined by locating the nearest available Company POP to the customer or end-user locations, as determined by the NPA/NXX of the locations.

D. Private Line Terms and Conditions 1. Private Line Services are available under the Qwest Total Advantage (QTA) service

offerings. Provision of Company Private Line Services, including, without limitation, monthly recurring and non-recurring rates, discounts, usage minimums, and term commitments are set forth below.

2. Availability a. Private Line Service can only be provided where suitable facilities are available. b. Where suitable facilities are unavailable for provisioning of the service, but the

Company agrees to provide service, special construction of the facilities may be necessary and Special Construction charges may apply.

3. Minimum Service Period (MSP) The Minimum Service Period (MSP) for Private Line Services is one year. 4. Individual Case Basis Arrangements Individual Case Basis (ICB) pricing may be available to customers based upon, but not

limited to, network availability, quality of service, length of term or competitive bid for service. The pricing will be determined on a case-by-case basis.



D. Private Line Terms and Conditions (Cont’d) 5. Service Term, Termination/Cancellation

• At the end of the contracted service term, the service automatically renews at the same

term as the Service Agreement and Early Termination/Cancellation Charges do not apply.

• The customer may also renew the service under a new Service Agreement. If the

renewal takes place prior to the expiration of the existing Service Agreement, Early Termination applies to the Original Service Agreement.

• The customer may discontinue service at any time. If the customer discontinues

service after the expiration of the initial Service Agreement term, Early Termination Charges do not apply.

• If the customer chooses to discontinue contracted service at any time during the

contracted service term, an Early Termination/Cancellation Charge will apply. - The termination charge is 100% of the recurring rates for any remaining months of

the Minimum Service Period (MSP), if applicable, plus the monthly recurring rates multiplied by 30% for the remaining number of months not included in the MSP.

- The customer may choose to renew and/or move the service under a new Service

Agreement. If the renewal and/or move takes place prior to the expiration of the existing Service Term, Early Termination/Cancellations Charges apply to the original Service Term as outlined above.

- If the customer’s Off-Net facility is canceled prior to the end of the Service

Agreement Term, the customer shall be liable for any Early Termination fees Charges by the Off-Net facility provider.



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL) a. Description Domestic Private Line Service (DPL) is a point to point, interLATA, dedicated, non-

switched electrical and/or optical data transmission, over a physical circuit between two Company SONET POPs located on the Company Domestic Network. Service extends to and includes the network equipment maintained by the Company at the Company network interface points located in the Company POP. The service is offered at DS0, DS1, Fractional DS1, DS3, OC3, OC12, and OC48 transmission rates.

b. Rate Elements (1) Mileage Mileage provides for the transmission facilities between the originating and

terminating Company POPs. Mileage is a per mile rate element measured by airline miles between the customer’s Points of Termination, using the V & H Coordinates method. The mileage bands are priced based on DS0 equivalent units (see conversion chart following)

(2) Multiplexing Multiplexing is an optional feature that provides the ability to convert a higher speed

channel to several lower speed channels, or to combine several lower speed channels into a single higher speed channel. The multiplexing hierarchy, is as follows:

• DS3 is equivalent to 28 DS1s • OC3 is equivalent to 3 DS3s • OC12 is equivalent to 4 OC3s • OC48 is equivalent to 4 OC12s

(3) Nonrecurring Charges Nonrecurring Charges are one-time charges that apply for a specific work activity (i.e.,

installation or change to an existing service).



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL)(Cont’d) c. Terms and Conditions: (1) The Monthly Recurring Charges (MRCs), set forth below, are for the IOC/mileage and

multiplexing portions of DPL and do not cover charges for Local Access Facilities located in Section 9, following.

(2) The Nonrecurring Charges (NRCs) for installation, special features, and/or charges for

administrative or physical changes to a service, set forth below, are for the IOC or mileage portion of DPL only.

(3) Customers who meet the Monthly and/or Annual Commitment levels set forth

following are eligible to receive discounts for 1-, 2- or 3-year term plans. Both the Mileage and Multiplexing MRCs contribute to the Monthly and/or Annual Commitment levels.

(4) The DPL MRCs and NRCs are calculated based on the transmission speed of the

Private Line circuit, the distance between the originating and terminating Company POPs and the term and volume of the contract. The mileage bands are priced based on DS0 equivalent units (see conversion chart following):



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL) d. Rates and Charges (Cont’d) (1) Monthly Recurring Rates (MRC) DOMESTIC PRIVATE LINE - PER DS0 MILE RATE

MILEAGE BAND DS0-64 DS0-128 DS0-192 DS0-256 150-199 $2.4834 $4.0592 $2.8004 $2.2425 200-249 2.2000 3.1539 2.1967 1.8250 250-299 1.9833 2.6433 1.8369 1.6833 300-349 1.7999 2.2962 1.5971 1.5499 350-399 1.6356 2.0656 1.4451 1.4213 400-449 1.4832 2.9021 1.3165 1.2957 450-499 1.3387 1.7327 1.1906 1.1721 500-599 1.2000 1.5997 1.0667 1.0500 600-699 1.0967 1.4223 0.9856 0.9717 700-799 1.0029 1.2988 0.9076 0.8957 800-899 0.9150 1.1846 0.8317 0.8213 900-999 0.8311 1.0864 0.7570 0.7478 1,000-1,249 0.7500 0.9984 0.6833 0.6750 1,250-1,499 0.6950 0.8862 0.6417 0.6350 1,500-1,749 0.6467 0.8057 0.6022 0.5967 1,750-1,999 0.6021 0.7444 0.5640 0.5593 2,000-2,499 0.5600 0.6980 0.5267 0.5225 2,500-2,999 0.5150 0.6522 0.4883 0.4850 3,000+ 0.4733 0.6061 0.4511 0.4483 BANDWIDTH HIERARCHY

TYPE BANDWIDTH CONVERSIONS NO. OF DS0S DS0 64 kbps - 1 DS0 128 kbps - 2 DS0 192 kbps - 3 DS0 256 kbps - 4



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL) d. Rates and Charges (1) Monthly Recurring Rates (MRC)(Cont’d) DOMESTIC PRIVATE LINE - PER DS0 MILE RATE

MILEAGE BAND DS0-320 DS0-384 DS0-448 DS0-512 150-199 $1.9500 $1.9278 $1.9119 $1.9000 200-249 1.8000 1.7833 1.7714 1.7625 250-299 1.6633 1.6500 1.6404 1.6333 300-349 1.5333 1.5222 1.5142 1.5083 350-399 1.4070 1.3975 1.3907 1.3856 400-449 1.2832 1.2749 1.2689 1.2645 450-499 1.1609 1.1535 1.1482 1.1443 500-599 1.0400 1.0333 1.0286 1.0250 600-699 0.9633 0.9578 0.9538 0.9508 700-799 0.8886 0.8838 0.8804 0.8779 800-899 0.8150 0.8108 0.8079 0.8056 900-999 0.7422 0.7385 0.7359 0.7339 1,000-1,249 0.6700 0.6667 0.6643 0.6625 1,250-1,499 0.6310 0.6283 0.6264 0.6250 1,500-1,749 0.5933 0.5911 0.5895 0.5883 1,750-1,999 0.5564 0.5545 0.5532 0.5521 2,000-2,499 0.5200 0.5183 0.5171 0.5163 2,500-2,999 0.4830 0.4817 0.4807 0.4800 3,000+ 0.4467 0.4456 0.4448 0.4442 BANDWIDTH HIERARCHY

TYPE BANDWIDTH CONVERSIONS NO. OF DS0S DS0 320 kbps - 5 DS0 384 kbps - 6 DS0 448 kbps - 7 DS0 512 kbps - 8



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL) d. Rates and Charges (1) Monthly Recurring Rates (MRC)(Cont’d) DOMESTIC PRIVATE LINE - PER DS0 MILE RATE

MILEAGE BAND DS1 DS3 OC3 OC12 OC48 0-150 $0.0621 $0.0074 $0.0040 $ 0.0029 $0.0016 151-200 0.0538 0.0072 0.0039 0.0028 0.0016 201-250 0.0480 0.0069 0.0035 0.0025 0.0014 251-300 0.0451 0.0067 0.0033 0.0024 0.0013 301-350 0.0433 0.0065 0.0031 0.0023 0.0013 351-400 0.0416 0.0062 0.0030 0.0022 0.0012 401-450 0.0395 0.0059 0.0029 0.0021 0.0012 451-500 0.0379 0.0057 0.0028 0.0020 0.0011 501-600 0.0360 0.0054 0.0026 0.0019 0.0011 601-700 0.0342 0.0051 0.0025 0.0018 0.0010 701-800 0.0322 0.0049 0.0024 0.0017 0.0010 801-900 0.0306 0.0046 0.0022 0.0016 0.0009 901-1,000 0.0297 0.0044 0.0022 0.0016 0.0008 1,001-1,250 0.0285 0.0043 0.0021 0.0015 0.0008 1,251-1,500 0.0273 0.0041 0.0020 0.0015 0.0006 1,501-1,750 0.0262 0.0040 0.0019 0.0014 0.0006 1,751-2,000 0.0252 0.0038 0.0019 0.0013 0.0005 2,001-2,500 0.0242 0.0036 0.0019 0.0012 0.0005 2,501-3,000 0.0235 0.0035 0.0019 0.0010 0.0004 3,001+ 0.0235 0.0035 0.0019 0.0010 0.0004

DOMESTIC PRIVATE LINE – MULTIPLEXING

DS1 DS3 OC3 OC12 OC48 ICB $300.00 $800.00 $1,500.00 ICB

BANDWIDTH HIERARCHY

TYPE BANDWIDTH CONVERSIONS NO. OF DS0S DS1 1.544 Mbps 24 DS0s 24 DS3 45 Mbps 28 DS1s 672 OC3 155 Mbps 3 DS3s or 84 DS1s 2,016 OC12 622 Mbps 4 OC3s or 12 DS3s 8,064 OC24 1.2 Gig 2 OC12s or 8 OC3s or 24 DS3s 16,128 OC48 2.5 Gig 4 OC12s or 16 OC3s or 48 DS3s 32,256



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL) d. Rates and Charges(Cont’d) (2) Commitment Levels and Term Plans The following discounts apply to services on term plans: MONTHLY COMMITMENT LEVEL 1 YEAR 2 YEAR 3 YEAR

$ 500.00 19% 26% 29% 1,000.00 21% 28% 31% 2,500.00 22% 29% 32% 5,000.00 24% 31% 33% 10,000.00 27% 33% 36% 15,000.00 28% 34% 37% 20,000.00 29% 35% 38% 30,000.00 31% 36% 40% 50,000.00 32% 37% 41% 75,000.00 33% 38% 42%

ANNUAL COMMITMENT LEVEL

$ 6,000.00 19% 26% 29% 12,000.00 21% 28% 31% 30,000.00 22% 29% 32% 60,000.00 24% 31% 33% 120,000.00 27% 33% 36% 180,000.00 28% 34% 37% 240,000.00 29% 35% 38% 360,000.00 31% 36% 40% 600,000.00 32% 37% 41% 900,000.00 33% 38% 42%

• Exceptions to discounts: - Month-to-month service does not receive a discount. - Monthly commitment levels below $500.00 and/or annual commitment levels below

$6,000.00 will not receive discounts.



E. Private Line Services Offered: 1. Domestic Private Line Service (DPL) d. Rates and Charges(Cont’d) (3) Monthly Minimums The following monthly minimums apply to all services and to the monthly billing after

all discounts are applied. If a minimum is not met, the Company will bill the customer the appropriate minimum for that month as follows:

SERVICE MONTHLY MINIMUM

• DS0 $ 150.00 • DS1[1] 500.00 • DS3 2,500.00 • OC3 5,000.00

(4) Nonrecurring Charge (NRC)

SERVICE PER CIRCUIT

• DS0 $ 500.00 • DS1 500.00 • DS3 1,500.00 • OC3 3,750.00 • OC12 7,500.00 • OC48 30,000.00

[1] Fractional DS1s are included.



E. Private Line Services Offered: (Cont’d) 2. Qwest Metro Private Line Service (QMPL) a. Description Qwest Metro Private Line Service (QMPL) offers point-to-point and multi-point

dedicated private line connections between two or more metro locations for an individual company. The locations can be a single or multi-tenant units (MTU), a carrier hotel or a point of presence POP. QMPL provides customers with a highly reliable and secure infrastructure that reduces costs and enables them to create their own custom metro solution for a wide variety of applications. The Company uses its extensive metro fiber networks in select United States cities.

QMPL Service is provided as follows:

• On-Net to On-Net is an arrangement where both ends of the service originate in

buildings using facilities that are provisioned by the Company. This service is provided at speeds of DS1, DS3, OC3, OC12, OC48 and OC192.

• Concatenated OC3c, OC12c and OC48c are also offered. Concatenated services are

not multiplexed or channelized. The entire bandwidth of the service is available to the customer for maximum transmission throughput.

• On-Net to Off-Net is an arrangement where service is provisioned using a

combination of On-Net facilities provided by the Company and facilities that are owned and operated by a third party provider, which is considered Off-Net. The Company will order Off-Net facilities on the customer’s behalf. This arrangement is provided for DS1 through OC12 only.



E. Private Line Services Offered: 2. Qwest Metro Private Line Service (QMPL) (Cont’d) b. Rate Elements (1) Mileage Mileage provides for the transmission facilities between two customer Points of

Termination. Mileage is comprised of a fixed rate element and a per mile rate element. Mileage is measured by airline miles between the customer’s Points of Termination, using the V & H Coordinates method.

(2) Node The Node provides for the communication path between a customer’s designated

premises and the Point of Termination to the Company network. A Node element applies per service, e.g. DS1 or DS3 terminated at the customer’s premises.

(3) Ports The Port denotes the standard interface arrangement, which defines the technical

characteristics associated with the type of facilities, to which the service is connected at the Node.

c. Optional Features (1) Multiplexing Multiplexing provides the ability to convert a higher speed channel to several lower

speed channels, or to combine several lower speed channels into a single higher speed channel. The multiplexing hierarchy, is as follows: • DS3 channelizes to 28 DS1s • OC3 channelizes to 3 DS3s • OC12 channelizes to 4 OC3s • OC48 channelizes to 4 OC12s

d. Special Construction Special Construction charges may apply to provision QMPL to a customer’s premises.

The customer shall be liable for any special construction charges assessed by an Off-Net facility provider.



E. Private Line Services Offered: 2. Qwest Metro Private Line Service (QMPL) (Cont’d) e. Rates and Charges QMPL is available on a month-to-month basis or on a 1-, 2-, 3-, 4- or 5-year contract. (1) 1-Year Contract

NONRECURRING CHARGE MONTHLY ON-NET TO ON-NET TO RATE ON-NET OFF-NET ON-NET OFF-NET

• Installation/Change, per service

- DS1 — $ 1,222.00 — — - DS3 $ 800.00 5,415.00 — — - OC3 1,600.00 6,800.00 — — - OC12 3,900.00 11,950.00 — — - OC48 7,500.00 ICB — — - OC192 ICB ICB — —

• Node, per termination - DS1 — — $ 59.00 $ 22.00 - DS3 — — 683.00 457.00 - OC3 — — 1,793.00 1,035.00 - OC12 — — 4,664.00 2,360.00 - OC48 — — 15,538.00 ICB - OC192 — — ICB ICB

• Port, per termination - DS1 — — 33.00 115.00 - DS3 — — 219.00 1,785.00 - OC3 — — 406.00 4,745.00 - OC12 — — 1,217.00 10,569.00 - OC48 — — 4,680.00 ICB - OC192 — — ICB ICB



E. Private Line Services Offered: 2. Qwest Metro Private Line Service (QMPL) e. Rates and Charges (1) 1-Year Contract (Cont’d)


• Mileage - DS1

- Fixed — — $ 31.00 $ 30.00 - Per Mile — — 16.00 11.00

- DS3 - Fixed — — 211.00 360.00 - Per Mile — — 52.00 46.00

- OC3

- Fixed — — 392.00 1,980.00 - Per Mile — — 105.00 174.00

- OC12

- Fixed — — 1,872.00 6,390.00 - Per Mile — — 148.00 297.00

- OC48

- Fixed — — 2,340.00 ICB - Per Mile — — 178.00 ICB

- OC192

- Fixed — — ICB ICB - Per Mile — — ICB ICB



E. Private Line Services Offered: 2. Qwest Metro Private Line Service (QMPL) e. Rates and Charges (Cont’d) (2) 2-Year Contract



- DS1 — $ 22.00 — — - DS3 $ 800.00 5,415.00 — — - OC3 1,600.00 6,800.00 — — - OC12 3,900.00 11,950.00 — — - OC48 7,500.00 ICB — — - OC192 ICB ICB — —

• Node, per termination - DS1 — — $ 55.00 $ 20.00 - DS3 — — 632.00 427.00 - OC3 — — 1,661.00 1,035.00 - OC12 — — 4,446.00 2,360.00 - OC48 — — 14,890.00 ICB - OC192 — — ICB ICB

• Port, per termination - DS1 — — 31.00 115.00 - DS3 — — 211.00 1,785.00 - OC3 — — 392.00 4,745.00 - OC12 — — 1,166.00 10,569.00 - OC48 — — 4,485.00 ICB - OC192 — — ICB ICB





• Mileage

- DS1 - Fixed — — $ 30.00 $ 30.00 - Per Mile — — 15.00 11.00

- DS3

- Fixed — — 202.00 360.00 - Per Mile — — 51.00 46.00

- OC3

- Fixed — — 375.00 1,980.00 - Per Mile — — 101.00 174.00

- OC12

- Fixed — — 1,794.00 6,390.00 - Per Mile — — 140.00 297.00

- OC48


- OC192







- DS1 — $ 22.00 — — - DS3 — 2,015.00 — — - OC3 — 3,000.00 — — - OC12 — 5,000.00 — — - OC48 — ICB — — - OC192 — ICB — —

• Node, per termination - DS1 — — $ 52.00 $ 19.00 - DS3 — — 607.00 400.00 - OC3 — — 1,594.00 790.00 - OC12 — — 4,259.00 2,175.00 - OC48 — — 14,243.00 ICB - OC192 — — ICB ICB

• Port, per termination - DS1 — — 30.00 89.00 - DS3 — — 202.00 978.00 - OC3 — — 375.00 2,807.00 - OC12 — — 1,115.00 8,525.00 - OC48 — — 4,290.00 ICB - OC48 — — ICB ICB





• Mileage

- DS1 - Fixed — — $ 29.00 $ 30.00 - Per Mile — — 14.00 11.00

- DS3

- Fixed — — 193.00 360.00 - Per Mile — — 48.00 46.00

- OC3 - Fixed — — 360.00 1,755.00 - Per Mile — — 97.00 139.00

- OC12

- Fixed — — 1,716.00 5,850.00 - Per Mile — — 133.00 248.00

- OC48


- OC192







- DS1 – $ 22.00 — — - DS3 – 2,015.00 — — - OC3 – 3,000.00 — — - OC12 – 5,000.00 — — - OC48 — ICB — — - OC192 — ICB — —







• Mileage

- DS1 - Fixed — — $ 27.00 $ 30.00 - Per Mile — — 14.00 11.00

- DS3

- Fixed — — 186.00 360.00 - Per Mile — — 47.00 46.00

- OC3

- Fixed — — 343.00 1,755.00 - Per Mile — — 93.00 139.00

- OC12

- Fixed — — 1,638.00 5,850.00 - Per Mile — — 125.00 248.00

- OC48


- OC192







- DS1 — $22.00 — — - DS3 — 15.00 — — - OC3 — ICB — — - OC12 — ICB — — - OC48 — ICB — — - OC192 — ICB — —







• Mileage

- DS1 - Fixed — — $ 25.00 $ 30.00 - Per Mile — — 12.00 11.00

- DS3

- Fixed — — 168.00 360.00 - Per Mile — — 42.00 46.00

- OC3

- Fixed — — 313.00 1,710.00 - Per Mile — — 84.00 99.00

- OC12

- Fixed — — 1,560.00 5,220.00 - Per Mile — — 117.00 180.00

- OC48


- OC192


Service Level Agreements Service Level Agreements (SLAs) are set forth on the following website:

http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgreements.htmlOnce on the website choose Metro Private Line Service SLA.





E. Private Line Services offered(Cont’d) 3. Optical Wavelength Service (OWS) a. Description Optical Wavelength Service (OWS) is a dedicated point-to-point wavelength service

utilizing Dense Wave Division Multiplexing (DWDM), technology. OWS addresses a wide range of Long Haul (intercity) and Metro applications. OWS provides a fixed capacity of bandwidth for the transport of a customer’s data over a physical circuit between two Company owned and operated facilities on the Company OWS network.

• OWS speeds/protocols for Long Haul and Metro:

- 1 Gbps - 2.5 Gbps (OC48) - 10 Gbps (OC192, LAN PHY, WAN PHY) - 100 Gbps

- OTU1 (2.5 Gbps) - OTU2 (10 Gbps) - OTU3 (40 Gbps) - OTU4 (100 Gbps)

• Additional OWS speeds/protocols for Metro Only: - 1 Gbps Fibre Channel - 2 Gbps Fibre Channel - 4 Gbps Fibre Channel - 10 Gbps Fibre Channel

The Company will determine whether a service is considered Long Haul or Metro. This

service will require the customer to purchase Local Access Services, as set forth in Section 9, following. Local Access Service is the connection between the customer premises and the Company OWS network, and may be Company provided, customer provided or Cross Connect.

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E. Private Line Services offered 3. Optical Wavelength Service (OWS) a. Description (Cont’d) There are multiple optional design configurations available with OWS:

• Unprotected – Service is delivered using a single unprotected circuit routed between

circuit end points (POPs). There is a two fiber hand-off to customers at Company designated hand-offs.

• Diversity – The Company offers Diversity as a separate service on OWS for

additional monthly charges. Diversity is a routing option offered in two different configurations. Single circuit diversity is delivered on a predefined path that either avoids or routes to a specific geographic location on the Company network as a single unprotected circuit between Company POPs. Transport diversity is delivered using two or more diversely related circuits that are independently routed between the Company POPs. Subject to availability, the diversely routed circuit(s) may be delivered using shared network facilities, infrastructure and/or buildings with the primary circuit. Each diverse circuit is delivered with a two fiber hand-off to customer at Company designated hand-offs. See Domestic Network Diversity Service, Section 10 following for more details.

• Protection – Service is delivered using two circuits diversely routed between

Company POPs and/or on-net customer buildings, subject to available network facilities. If a failure occurs on a circuit, the customer traffic automatically switches from the preferred working path to the Company designated protect path. Currently standard protection is not available on all speeds.

• Custom Routing – Customers may request a specific route for their OWS, diversity

and protection circuits. We’ll design the circuit to meet their requests where facilities are available.

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E. Private Line Services offered 3. Optical Wavelength Service (OWS) (Cont’d) b. Provisioning The provisioning of OWS circuits is subject to facilities and capacity availability. The

Company will negotiate a due date on an individual case basis (ICB). c. Terms and Conditions: Unless specified below the terms and conditions set forth in A through D., preceding

will apply. (1) The standard monthly recurring rates (MRCs) and nonrecurring charges (NRCs) set

forth below, are for the mileage portion of OWS or the Data Center Initiative Price Plan. These charges do not cover Metro OWS and Local Access Facilities which are ICB priced.

(2) The MRCs and NRCs are calculated based on the transmission speed of the circuit, the

fiber route mileage distance between the originating and terminating Company POPs as determined by the Company and the term of the contract. The mileage bands are based on fiber route miles and the price is based on DS0 equivalent units.

(3) Standard OWS Service and the Data Center Initiative Price Plan may require the

customer to sign a term commitment for 12-, 24-, 36- or 60-months (discounted rates) as set forth in e. following. Additional terms and conditions are found in Section 2.

(4) If the customer chooses to discontinue contracted service at any time during the

contracted service term, an Early Termination/Cancellation Charge will apply. The OWS termination charge is 100% of the recurring rates for any remaining months of the Minimum Service Period (MSP), if applicable, plus the monthly recurring rates multiplied by 35% for the remaining number of months not included in the MSP. The Minimum Service Period for OWS is 12 months.

(5) The eligibility of a Data Center will be determined by the Company.

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 22.1 Effective: July 18, 2017 Release 3


E. Private Line Services offered 3. Optical Wavelength Service (OWS) (Cont’d) d. OWS Rate Categories: (1) OWS Long Haul - Per DS0 Mile Rate (2) Data Center Initiative Price Plan Rates

• The Data Center Initiative Price Plan allows customers to connect:

- Two Eligible Data Centers within a LATA or outside of a LATA. - One Eligible Data Center to one non-eligible Data Center or customer location

within the same LATA or across LATAs. - One Eligible Data Center (Hub) to multiple non-eligible Data Centers or

customer locations within the same LATA, across LATAs or a combination. - One Eligible Data Center (Hub) to multiple Eligible Data Centers within the

same LATA, across LATAs or a combination.

• Billing will be determined by the Bandwidth (Gbps) the customer orders and the Zone location of the Data Center. There are 5 distinct zones and Metro. If the customer connects Data Centers within the LATA, it is considered a Metro location. If the customer connects Data Centers in two different LATAs, then the Zone will be determined by the chart set forth below:

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E. Private Line Services offered 3. Optical Wavelength Service (OWS) d. OWS Rate Categories: (2) Data Center Price Plan Rates (Cont’d)

• Data Center Regions: Northwest (NW): Idaho, Montana, Oregon, Washington Southwest (SW): Arizona, California, Nevada Mountain (MT): Colorado, New Mexico, Utah, Wyoming Southcentral (SC): Arkansas, Kansas, Louisiana, Mississippi, Missouri,

Nebraska, Oklahoma, Texas Northcentral (NC): Iowa, Illinois, Indiana, Michigan, Minnesota, Ohio,

Wisconsin Southeast (SE): Alabama, Florida, Georgia, North Carolina,

South Carolina, Tennessee MidAtlantic (MA): Delaware, District of Columbia, Maryland,

Pennsylvania, Virginia Northeast (NE): Connecticut, Massachusetts, New Jersey, New York, Rhode Island

DATA CENTER ZONES

ZONETIERS NW SW MT SC NC SE MA NE NW A B B C C E E E SW B A B C D D E E MT B B A B C D D D SC C C B A B B C C NC C D C B A B B B SE E D D B B A B B MA E E D C B B A A NE E E D C B B A A



E. Private Line Services offered 3. Optical Wavelength Service (OWS) (Cont’d) e. Rates and Charges

• OWS Long Haul Rates PER DS0 MILE RATE

MILEAGE BAND 12-MONTHS 24-MONTHS 36-MONTHS 60-MONTHS 1 Gbps 0-750 $0.000170 (R) $0.000146 (R) $0.000103 (R) $0.000092 (R) 751-1500 0.000136 0.000117 0.000092 0.000083 1501-3000 0.000128 0.000109 0.000082 0.000074 3001+ 0.000119 (R) 0.000102 (R) 0.000074 (R) 0.000067 (R) 2.5 Gbps 0-750 0.000170 (R) 0.000146 (R) 0.000103 (R) 0.000103 (R) 751-1500 0.000136 0.000117 0.000092 0.000083 1501-3000 0.000128 0.000109 0.000082 0.000074 3001+ 0.000119 (R) 0.000102 (R) 0.000074 (R) 0.000067 (R) 10 Gbps 0-750 0.000074 (R) 0.000063 (R) 0.000053 (R) 0.000078 (R) 751-1500 0.000059 0.000051 0.000032 0.000029 1501-3000 0.000056 0.000048 0.000021 0.000019 3001+ 0.000052 (R) 0.000044 (R) 0.000019 (R) 0.000017 (R) 100 Gbps 0-750 ICB ICB ICB ICB 751-1500 ICB ICB ICB ICB 1501-3000 ICB ICB ICB ICB 3001+ ICB ICB ICB ICB BANDWIDTH HIERARCHY

OWS SPEED DS0 EQUIVALENTS 1 Gbps 32,256 2.5 Gbps (OC48) 32,256 10 Gbps (OC192) 129,024 10 Gbps WAN PHY 129,024 10 Gbps LAN PHY 129,024 100 Gbps 1,129,024

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E. Private Line Services offered 3. Optical Wavelength Service (OWS) e. Rates and Charges (Cont’d)

• Data Center Initiative Pricing Plan

12-MONTH TERM RATES

BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 1 Gbps $1,218.00(R)$1,885.00(R) $2,298.00(R) $3,299.00(R) $3,970.00(R) $4,743.00(R) 2.5 Gbps 1,680.00 1,885.00 2,298.00 3,299.00 3,970.00 4,743.00 10 Gbps 2,112.00(R) 3,279.00(R) 3,996.00(R) 5,738.00(R) 6,903.00(R) 8,248.00(R) 24-MONTH TERM RATES

BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 1 Gbps $ 886.00(R)$1,613.00(R) $1,966.00(R) $2,621.00(R) $3,154.00(R) $3,364.00(R) 2.5 Gbps 1,440.00 1,613.00 1,966.00 2,621.00 3,154.00 3,364.00 10 Gbps 1,968.00(R) 2,805.00(R) 3,419.00(R) 4,558.00(R) 5,485.00(R) 5,850.00(R)

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E. Private Line Services offered 3. Optical Wavelength Service (OWS) e. Rates and Charges

• Data Center Initiative Pricing Plan (Cont’d)

36-MONTH TERM RATES

BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 1 Gbps $ 645.00(R) $1,319.00(R) $1,608.00(R) $2,309.00(R) $2,686.00(R) $3,210.00(R) 2.5 Gbps 1,200.00 1,319.00 1,608.00 2,309.00 2,686.00 3,210.00 10 Gbps 1,872.00(R) 2,295.00(R) 2,797.00(R) 4,017.00(R) 4,671.00(R) 5,581.00(R)

48-MONTH TERM RATES

BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 1 Gbps $ 527.00(R)$1,227.00(R) $1,496.00(R) $2,148.00(R) $2,498.00(R) 2,985.00(R) 2.5 Gbps 1,140.00 1,227.00 1,496.00 2,148.00 2,498.00 2,985.00 10 Gbps 1,778.00(R) 2,134.00(R) 2,601.00(R) 3,735.00(R) 4,344.00(R) 5,191.00(R) 60-MONTH TERM RATES

BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 1 Gbps $ 458.00(R)$1,132.00(R) $1,379.00(R) $1,980.00(R) $2,302.00(R) $2,751.00(R) 2.5 Gbps 936.00 1,132.00 1,379.00 1,980.00 2,302.00 2,751.00 10 Gbps 1,728.00(R) 1,967.00(R) 2,398.00(R) 3,443.00(R) 4,004.00(R) 4,784.00(R)

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E. Private Line Services offered(Cont’d) 4. E-Line Service a. Description E-Line is an Ethernet over wavelength (Lambda) solution with metro and long haul

Ethernet private line transport applications. E-Line offers point-to-point private line service at bandwidth speeds of: 5 Mbps, 10 Mbps, 20 Mbps, 50 Mbps, 100 Mbps, 150 Mbps, 200 Mbps, 300 Mbps, 400 Mbps, 500 Mbps, 600 Mbps, 700 Mbps, 800 Mbps, 900 Mbps, and 1000 Mbps (or 1 Gbps). E-Line is offered in the District of Columbia and the 48 contiguous United States of America.

E-Line Multiplexing is offered as a feature of E-Line service where the customer may

order multiple E-Line services originating from the same city (Hub Market) and terminate in different E-line markets (E-Line long haul services) or multiple locations within the same Hub Market (E-Line metro services). These multiple E-Line services will be handed off to the customer on a single port using a single local access loop in the hub market. Customer may order up to 10 E-Line Services with a 100 Mbps access system at the hub or up to 20 E-Line Services using a 1000 Mbps local access at the Hub.

The Company will determine whether a service is considered Long Haul or Metro. This

service will require the customer to purchase Local Access Services, as set forth in Section 9, following. Local Access Service is the connection between the customer premises and the Company E-Line network.

E-Line Service will extend to and include the equipment and services provided by the

Company up to the Demarcation Point but will not include CPE, local access services, or other equipment not provided by the Company at a service address. E-Line SLAs cover only Company provided services and equipment.



E. Private Line Services Offered: 4. E-Line Service (Cont’d) b. Rate Elements (1) Monthly Recurring Charges

• Multiple Ethernet Virtual Circuit (EVC) Charge This charge applies when the customer selects multiple circuits originating from a

single hub. The customer must select a hub speed of either 100 Mbps or 1000 Mbps. This charge does not apply to a single point to point circuit.

• Flat Rate Mileage Tiers

Mileage tiers provide for the transmission facilities between two customer Points of

Termination and applies to both a point to point circuit or each multipoint circuit. Mileage is comprised of a fixed rate element. - Metro mileage rates are determined by Bandwidth only. - Long Haul is determined by Bandwidth and mileage ranges. Long Haul mileage

ranges are: 0 to 499 miles; 500 to 999 miles; 1000 to 1499 miles; 1500 to 1999 miles; 2000 to 2499 miles and 2500 plus miles.

- Mileage is measured by airline miles between the customer’s Points of

Termination, using the V & H Coordinates method. • Data Center Price Plan Rates • The Data Center Price Plan allows customers to connect:

- Two Eligible Data Centers within a LATA or outside of a LATA. - One Eligible Data Center to one non-eligible Data Center or customer location

within the same LATA or across LATAs. - One Eligible Data Center (Hub) to multiple non-eligible Data Centers or

customer locations within the same LATA, across LATAs or a combination. - One Eligible Data Center (Hub) to multiple Eligible Data Centers within the

same LATA, across LATAs or a combination.

• Billing will be determined by the Bandwidth (Mbps) the customer orders and the Zone location of the Data Center. There are 5 distinct zones and Metro. If the customer connects Data Centers within the LATA, it is considered a Metro location. If the customer connects Data Centers in two different LATAs, then the Zone will be determined by the chart set forth below:



E. Private Line Services Offered: 4. E-Line Service b. Rate Elements (1) Monthly Recurring Charges(Cont’d)

• Data Center Regions: Northwest (NW): Oregon, Washington Southwest (SW): Arizona, California, Nevada Mountain (MT): Colorado, Utah Southcentral (SC): Missouri, Texas Northcentral (NC): Illinois, Indiana, Michigan, Minnesota, Ohio Southeast (SE): Florida, Georgia, North Carolina, Tennessee MidAtlantic (MA): District of Columbia, Pennsylvania Northeast (NE): Connecticut, Massachusetts, New Jersey, New York

E-LINE SERVICE DATA CENTER ZONES

ZONETIERS NW SW MT SC NC SE MA NE NW A B B C C E E E SW B A B C D D E E MT B B A B C D D D SC C C B A B B C C NC C D C B A B B B SE E D D B B A B B MA E E D C B B A A NE E E D C B B A A



E. Private Line Services Offered: 4. E-Line Service b. Rate Elements (Cont’d) (2) Nonrecurring Charges Nonrecurring Charges are one-time charges that apply for a specific work activity (i.e.,

installation or change to an existing service). c. Terms and Conditions: Unless specified below the terms and conditions set forth in A through D., preceding

will apply. (1) Standard E-Line Service and the Data Center Price Plan both require the customer to

sign a term commitment for 12-, 24-, 36- or 60-months with the rates as set forth in d. following, or at discounted rate.

(2) If the customer chooses to discontinue contracted service at any time during the

contracted service term, an Early Termination/Cancellation Charge will apply. The E-Line termination charge is 100% of the recurring rates for any remaining months of the MSP, the amount of any nonrecurring charges that have been waived or discounted, plus the monthly recurring rates multiplied by 35% for the remaining number of months not included in the MSP.

(3) E-Line circuits are subject to availability and must be qualified and approved by the

Company at its sole discretion. (4) The eligibility of a Data Center will be determined by the Company.



E. Private Line Services Offered: 4. E-Line Service (Cont’d) d. Rates and Charges:

• Multiple Ethernet Virtual Circuits (EVC)

MONTHLY RATE NONRECURRING Charge Per Circuit:

- 100 Mbps $ 500.00 $0.00 - 1000 Mbps 1,000.00 0.00

• Flat Rate Mileage Tiers

E-LINE SERVICE METRO UNPROTECTED RATES

BANDWIDTH INCREMENTS MTM 12-MO 24-MO 36-MO 60-MO 5 Mbps $ 780.00 $ 680.00 $ 640.00 $ 610.00 $ 540.00 10 Mbps 860.00 750.00 710.00 640.00 600.00 20 Mbps 920.00 800.00 760.00 690.00 640.00 50 Mbps 1,120.00 980.00 930.00 840.00 790.00 100 Mbps 1,520.00 1,320.00 1,250.00 1,120.00 1,050.00 150 Mbps 1,680.00 1,460.00 1,390.00 1,250.00 1,170.00 200 Mbps 1,840.00 1,600.00 1,520.00 1,370.00 1,280.00 300 Mbps 2,240.00 1,950.00 1,850.00 1,670.00 1,560.00 400 Mbps 2,700.00 2,350.00 2,230.00 2,000.00 1,880.00 500 Mbps 3,220.00 2,800.00 2,670.00 2,400.00 2,240.00 600 Mbps 3,880.00 3,380.00 3,210.00 2,890.00 2,710.00 700 Mbps 4,480.00 3,890.00 3,700.00 3,330.00 3,120.00 800 Mbps 5,140.00 4,470.00 4,240.00 3,820.00 3,570.00 900 Mbps 5,930.00 5,160.00 4,900.00 4,410.00 4,120.00 1000 Mbps 6,850.00 5,960.00 5,660.00 5,090.00 4,760.00

NONRECURRING CHARGES FOR METRO PER BANDWIDTH RANGE

TERM 5 MBPS 70 MBPS 600 MBPS PLANS -60 MBPS –500 MBPS -900 MBPS 1000 MBPS - MTM $500.00 $1,000.00 $1,500.00 $2,000.00 - 12-MO 500.00 1,000.00 1,500.00 2,000.00 - 24-MO 500.00 1,000.00 1,500.00 2,000.00 - 36-MO 500.00 1,000.00 1,500.00 2,000.00 - 60-MO 500.00 1,000.00 1,500.00 2,000.00



E. Private Line Services Offered: 4. E-Line Service d. Rates and Charges

• Flat Rate Mileage Tiers (Cont’d) E-LINE SERVICE MONTH-TO-MONTH UNPROTECTED RATES FLAT RATE MILE TIERS FOR LONG-HAUL

BANDWIDTH INCREMENTS 0-499 500-999 1000-1499 1500-1999 5 Mbps $1,190.00 $1,280.00 $1,460.00 $1,550.00 10 Mbps 1,320.00 1,420.00 1,620.00 1,720.00 20 Mbps 1,420.00 1,520.00 1,720.00 1,830.00 50 Mbps 1,720.00 1,830.00 2,030.00 2,130.00 100 Mbps 2,330.00 2,530.00 2,840.00 3,040.00 150 Mbps 2,590.00 2,840.00 3,140.00 3,340.00 200 Mbps 2,840.00 3,040.00 3,440.00 3,640.00 300 Mbps 3,440.00 3,640.00 4,160.00 4,360.00 400 Mbps 4,160.00 4,360.00 4,960.00 5,270.00 500 Mbps 4,960.00 5,270.00 5,970.00 6,280.00 600 Mbps 5,970.00 6,280.00 7,190.00 7,490.00 700 Mbps 6,880.00 7,190.00 8,300.00 8,600.00 800 Mbps 7,900.00 8,300.00 9,520.00 9,920.00 900 Mbps 9,120.00 9,520.00 10,930.00 11,440.00 1000 Mbps 10,530.00 10,930.00 12,560.00 13,160.00




• Flat Rate Mileage Tiers (Cont’d) E-LINE SERVICE MONTH-TO-MONTH UNPROTECTED RATES FLAT RATE MILE TIERS FOR LONG-HAUL

BANDWIDTH NONRECURRING INCREMENTS 2000-2499 2500+ CHARGE 5 Mbps $1,640.00 $1,830.00 $500.00 10 Mbps 1,830.00 2,030.00 500.00 20 Mbps 1,920.00 2,130.00 500.00 50 Mbps 2,230.00 2,440.00 500.00 100 Mbps 3,240.00 3,550.00 1,000.00 150 Mbps 3,640.00 3,850.00 1,000.00 200 Mbps 3,850.00 4,250.00 1,000.00 300 Mbps 4,660.00 5,060.00 1,000.00 400 Mbps 5,570.00 6,080.00 1,000.00 500 Mbps 6,680.00 7,290.00 1,000.00 600 Mbps 8,000.00 8,710.00 1,500.00 700 Mbps 9,210.00 10,020.00 1,500.00 800 Mbps 10,630.00 11,540.00 1,500.00 900 Mbps 12,250.00 13,260.00 1,500.00 1000 Mbps 14,070.00 15,280.00 2,000.00




• Flat Rate Mileage Tiers (Cont’d) E-LINE SERVICE 12-MONTH TERM UNPROTECTED RATES FLAT RATE MILE TIERS FOR LONG-HAUL

BANDWIDTH INCREMENTS 0-499 500-999 1000-1499 1500-1999 5 Mbps $1,040.00 $1,120.00 $1,270.00 $1,350.00 10 Mbps 1,150.00 1,240.00 1,410.00 1,500.00 20 Mbps 1,240.00 1,320.00 1,500.00 1,590.00 50 Mbps 1,500.00 1,590.00 1,760.00 1,850.00 100 Mbps 2,030.00 2,200.00 2,470.00 2,640.00 150 Mbps 2,250.00 2,470.00 2,730.00 2,910.00 200 Mbps 2,470.00 2,640.00 3,000.00 3,170.00 300 Mbps 3,000.00 3,170.00 3,610.00 3,790.00 400 Mbps 3,610.00 3,790.00 4,320.00 4,580.00 500 Mbps 4,320.00 4,580.00 5,200.00 5,460.00 600 Mbps 5,200.00 5,460.00 6,250.00 6,520.00 700 Mbps 5,990.00 6,250.00 7,220.00 7,480.00 800 Mbps 6,870.00 7,220.00 8,280.00 8,630.00 900 Mbps 7,920.00 8,280.00 9,510.00 9,950.00 1000 Mbps 9,160.00 9,510.00 10,920.00 11,440.00





BANDWIDTH NONRECURRING INCREMENTS 2000-2499 2500+ CHARGE 5 Mbps $ 1,430.00 $ 1,590.00 $ 500.00 10 Mbps 1,590.00 1,760.00 500.00 20 Mbps 1,680.00 1,850.00 500.00 50 Mbps 1,940.00 2,120.00 500.00 100 Mbps 2,820.00 3,080.00 1,000.00 150 Mbps 3,170.00 3,350.00 1,000.00 200 Mbps 3,350.00 3,700.00 1,000.00 300 Mbps 4,050.00 4,400.00 1,000.00 400 Mbps 4,840.00 5,280.00 1,000.00 500 Mbps 5,810.00 6,340.00 1,000.00 600 Mbps 6,960.00 7,570.00 1,500.00 700 Mbps 8,010.00 8,720.00 1,500.00 800 Mbps 9,240.00 10,040.00 1,500.00 900 Mbps 10,650.00 11,530.00 1,500.00 1000 Mbps 12,240.00 13,290.00 2,000.00



E. Private Line Services Offered: 4. E-Line Service d. Rates and Charges (Cont’d)


BANDWIDTH INCREMENTS 0-499 500-999 1000-1499 1500-1999 5 Mbps $ 990.00 $1,060.00 $ 1,200.00 $ 1,280.00 10 Mbps 1,090.00 1,170.00 1,340.00 1,430.00 20 Mbps 1,170.00 1,260.00 1,430.00 1,510.00 50 Mbps 1,430.00 1,510.00 1,680.00 1,760.00 100 Mbps 1,920.00 2,090.00 2,350.00 2,520.00 150 Mbps 2,130.00 2,350.00 2,600.00 2,760.00 200 Mbps 2,350.00 2,520.00 2,840.00 3,010.00 300 Mbps 2,840.00 3,010.00 3,430.00 3,600.00 400 Mbps 3,430.00 3,600.00 4,100.00 4,350.00 500 Mbps 4,100.00 4,350.00 4,940.00 5,190.00 600 Mbps 4,940.00 5,190.00 5,940.00 6,190.00 700 Mbps 5,690.00 5,940.00 6,860.00 7,110.00 800 Mbps 6,520.00 6,860.00 7,860.00 8,200.00 900 Mbps 7,530.00 7,860.00 9,040.00 9,450.00 1000 Mbps 8,700.00 9,040.00 10,370.00 10,880.00










BANDWIDTH INCREMENTS 0-499 500-999 1000-1499 1500-1999 5 Mbps $ 930.00 $ 1,000.00 $ 1,140.00 $ 1,210.00 10 Mbps 980.00 1,050.00 1,200.00 1,280.00 20 Mbps 1,050.00 1,130.00 1,280.00 1,360.00 50 Mbps 1,280.00 1,360.00 1,510.00 1,580.00 100 Mbps 1,730.00 1,880.00 2,120.00 2,270.00 150 Mbps 1,920.00 2,120.00 2,340.00 2,490.00 200 Mbps 2,120.00 2,270.00 2,560.00 2,710.00 300 Mbps 2,560.00 2,710.00 3,080.00 3,240.00 400 Mbps 3,080.00 3,240.00 3,690.00 3,920.00 500 Mbps 3,690.00 3,920.00 4,440.00 4,670.00 600 Mbps 4,440.00 4,670.00 5,350.00 5,570.00 700 Mbps 5,120.00 5,350.00 6,170.00 6,400.00 800 Mbps 5,880.00 6,170.00 7,080.00 7,380.00 900 Mbps 6,780.00 7,080.00 8,130.00 8,510.00 1000 Mbps 7,830.00 8,130.00 9,330.00 9,790.00










BANDWIDTH INCREMENTS 0-499 500-999 1000-1499 1500-1999 5 Mbps $ 830.00 $ 890.00 $ 1,010.00 $ 1,080.00 10 Mbps 920.00 990.00 1,130.00 1,200.00 20 Mbps 990.00 1,060.00 1,200.00 1,270.00 50 Mbps 1,200.00 1,270.00 1,410.00 1,480.00 100 Mbps 1,620.00 1,760.00 1,970.00 2,120.00 150 Mbps 1,800.00 1,970.00 2,190.00 2,320.00 200 Mbps 1,970.00 2,120.00 2,400.00 2,540.00 300 Mbps 2,400.00 2,540.00 2,890.00 3,030.00 400 Mbps 2,890.00 3,030.00 3,450.00 3,670.00 500 Mbps 3,450.00 3,670.00 4,160.00 4,370.00 600 Mbps 4,160.00 4,370.00 5,000.00 5,210.00 700 Mbps 4,790.00 5,000.00 5,780.00 5,990.00 800 Mbps 5,490.00 5,780.00 6,620.00 6,900.00 900 Mbps 6,340.00 6,620.00 7,600.00 7,960.00 1000 Mbps 7,320.00 7,600.00 8,730.00 9,160.00









• Flat Rate Mileage Tiers (Cont’d) E-LINE SERVICE MONTH-TO-MONTH PROTECTED RATES FLAT RATE MILE TIERS FOR LONG-HAUL

BANDWIDTH INCREMENTS 0-499 500-999 1000-1499 1500-1999 5 Mbps $ 1,720.00 $ 1,860.00 $ 2,120.00 $ 2,240.00 10 Mbps 1,910.00 2,060.00 2,350.00 2,500.00 20 Mbps 2,060.00 2,210.00 2,500.00 2,650.00 50 Mbps 2,500.00 2,650.00 2,940.00 3,090.00 100 Mbps 3,380.00 3,670.00 4,110.00 4,410.00 150 Mbps 3,750.00 4,110.00 4,550.00 4,840.00 200 Mbps 4,110.00 4,410.00 5,000.00 5,280.00 300 Mbps 5,000.00 5,280.00 6,030.00 6,320.00 400 Mbps 6,030.00 6,320.00 7,200.00 7,640.00 500 Mbps 7,200.00 7,640.00 8,660.00 9,100.00 600 Mbps 8,660.00 9,100.00 10,420.00 10,860.00 700 Mbps 9,980.00 10,420.00 12,040.00 12,480.00 800 Mbps 11,450.00 12,040.00 13,800.00 14,390.00 900 Mbps 13,220.00 13,800.00 15,850.00 16,580.00 1000 Mbps 15,270.00 15,850.00 18,200.00 19,080.00




• Flat Rate Mileage Tiers (Cont’d) E-LINE SERVICE MONTH-TO-MONTH PROTECTED RATES FLAT RATE MILE TIERS FOR LONG-HAUL





• Flat Rate Mileage Tiers (Cont’d) E-LINE SERVICE 12-MONTH TERM PROTECTED RATES FLAT RATE MILE TIERS FOR LONG-HAUL







































E. Private Line Services Offered: 4. E-Line Service d. Rates and Charges (Cont’d)

• Data Center Pricing Plan

E-LINE SERVICE DATA CENTER PRICING 12-MONTH TERM RATES

BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 10 Mbps $557.00 $710.00 $769.00 $846.00 $867.00 $978.00 20 Mbps 591.00 765.00 832.00 919.00 959.00 1,015.00 50 Mbps 623.00 818.00 894.00 1,016.00 1,062.00 1,114.00 100 Mbps 666.00 889.00 975.00 1,157.00 1,252.00 1,485.00 150 Mbps 716.00 968.00 1,067.00 1,343.00 1,406.00 1,631.00 200 Mbps 772.00 1,059.00 1,170.00 1,484.00 1,586.00 1,704.00 300 Mbps 835.00 1,162.00 1,289.00 1,645.00 1,794.00 1,997.00 400 Mbps 908.00 1,279.00 1,423.00 1,828.00 2,037.00 2,331.00 500 Mbps 990.00 1,412.00 1,576.00 2,036.00 2,319.00 2,623.00 600 Mbps 1,084.00 1,563.00 1,749.00 2,272.00 2,647.00 2,950.00 700 Mbps 1,190.00 1,734.00 1,946.00 2,541.00 3,028.00 3,349.00 800 Mbps 1,311.00 1,929.00 2,170.00 2,846.00 3,472.00 3,819.00 900 Mbps 1,448.00 2,151.00 2,424.00 3,192.00 3,998.00 4,351.00 1000 Mbps 1,604.00 2,403.00 2,713.00 3,586.00 4,587.00 4,954.00

NONRECURRING CHARGES FOR DATA CENTER 12-MONTH TERM RATES

- 10 to 50 Mbps Circuits $1,000.00 - 100 to 700 Mbps Circuits 2,000.00 - 800 to 1000 Mbps Circuits 2,500.00




• Data Center Pricing Plan (Cont’d)


BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 10 Mbps $476.00 $652.00 $703.00 $774.00 $781.00 $830.00 20 Mbps 499.00 699.00 757.00 838.00 847.00 872.00 50 Mbps 520.00 744.00 809.00 900.00 925.00 937.00 100 Mbps 549.00 804.00 878.00 982.00 1,056.00 1,219.00 150 Mbps 582.00 872.00 956.00 1,074.00 1,161.00 1,334.00 200 Mbps 620.00 950.00 1,045.00 1,230.00 1,301.00 1,394.00 300 Mbps 663.00 1,038.00 1,147.00 1,356.00 1,463.00 1,621.00 400 Mbps 712.00 1,138.00 1,261.00 1,608.00 1,652.00 1,877.00 500 Mbps 768.00 1,252.00 1,392.00 1,786.00 1,871.00 2,194.00 600 Mbps 831.00 1,381.00 1,540.00 1,988.00 2,126.00 2,440.00 700 Mbps 903.00 1,528.00 1,709.00 2,217.00 2,423.00 2,763.00 800 Mbps 985.00 1,695.00 1,901.00 2,478.00 2,768.00 3,142.00 900 Mbps 1,078.00 1,884.00 2,118.00 2,775.00 3,169.00 3,570.00 1000 Mbps 1,183.00 2,100.00 2,366.00 3,112.00 3,635.00 4,059.00






BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 10 Mbps $412.00 $573.00 $613.00 $685.00 $774.00 $808.00 20 Mbps 426.00 610.00 654.00 733.00 834.00 853.00 50 Mbps 438.00 644.00 694.00 779.00 893.00 905.00 100 Mbps 456.00 690.00 748.00 841.00 970.00 1,164.00 150 Mbps 477.00 743.00 808.00 911.00 1,057.00 1,266.00 200 Mbps 500.00 803.00 877.00 990.00 1,157.00 1,316.00 300 Mbps 527.00 871.00 955.00 1,081.00 1,270.00 1,529.00 400 Mbps 558.00 948.00 1,044.00 1,183.00 1,398.00 1,760.00 500 Mbps 592.00 1,036.00 1,145.00 1,497.00 1,748.00 2,005.00 600 Mbps 632.00 1,136.00 1,259.00 1,659.00 1,945.00 2,113.00 700 Mbps 676.00 1,249.00 1,389.00 1,844.00 2,169.00 2,386.00 800 Mbps 727.00 1,378.00 1,537.00 2,054.00 2,424.00 2,706.00 900 Mbps 785.00 1,525.00 1,706.00 2,293.00 2,713.00 3,074.00 1000 Mbps 850.00 1,691.00 1,897.00 2,564.00 3,041.00 3,488.00






BANDWIDTH INCREMENTS METRO ZONE A ZONE B ZONE C ZONE D ZONE E 10 Mbps $373.00 $520.00 $538.00 $634.00 $716.00 $748.00 20 Mbps 382.00 549.00 569.00 679.00 772.00 790.00 50 Mbps 388.00 576.00 598.00 722.00 827.00 838.00 100 Mbps 399.00 613.00 639.00 779.00 898.00 1,078.00 150 Mbps 412.00 655.00 684.00 843.00 979.00 1,172.00 200 Mbps 427.00 703.00 736.00 917.00 1,071.00 1,219.00 300 Mbps 444.00 757.00 795.00 1,001.00 1,176.00 1,416.00 400 Mbps 463.00 819.00 862.00 1,096.00 1,295.00 1,629.00 500 Mbps 484.00 889.00 938.00 1,204.00 1,430.00 1,771.00 600 Mbps 509.00 969.00 1,024.00 1,326.00 1,583.00 1,889.00 700 Mbps 537.00 1,059.00 1,123.00 1,466.00 1,758.00 2,132.00 800 Mbps 569.00 1,162.00 1,234.00 1,624.00 1,956.00 2,413.00 900 Mbps 605.00 1,279.00 1,361.00 1,804.00 2,181.00 2,734.00 1000 Mbps 646.00 1,412.00 1,505.00 2,009.00 2,437.00 3,093.00



E. Private Line Services offered(Cont’d) 5. Domestic Ethernet Private Line Service The Company’s Domestic Ethernet Private Line Service is a dedicated, point-to-point,

interLATA or intraLATA, non-switched high speed digital data transmission for the carriage of the customer’s interstate Ethernet traffic over a physical circuit between two Company SONET facilities located where available on the Company’s Domestic Network as described in Section A, preceding. The Company’s Domestic Ethernet Private Line Service provides a fixed capacity of bandwidth for full duplex transmission of the customer’s digital communications traffic. The service is offered as either a long haul service, Ethernet Private Line, or a service within a Company metro network, Metro Ethernet Private Line. The service conforms to Ethernet over SONET standards. The standard service supports data speeds of 100 Mbps, 150 Mbps, 600 Mbps and 1,000 Mbps and a 1000 Base-LX interface. Additional speeds and interfaces may be available and vary by location. The Company will determine, in its discretion, whether a given facility is a Company domestic backbone facility or a Company metro facility. Customer access to the Company’s Domestic Ethernet Private Line Service and Metro Ethernet Private Line Service requires an executed Company Local Access exhibit that includes compatible Ethernet Local Access Service.

The Service provides a fixed capacity of bandwidth for transport of the customer’s digital

communications traffic. The Service uses and conforms to Synchronous Optical Network standards that originate and terminate a physical connection at a specified Company demarcation point located in the Company POP. Service extends to and includes the equipment maintained by the Company at the Company network interface points located in their POP.

Ethernet Private Line transmission speeds range from 50 Mbps to 1 Gbps. Circuits at 50

Mbps, 100 Mbps, 150 Mbps, 600 Mbps and 1,000 Mbps (or 1 Gbps) levels may be available between any 2 POP locations within the contiguous 48 United States (referred to as United States Mainland). Additional speeds may be available depending upon the locations. Metro Ethernet Private Line transmission speeds range from 100 Mbps to 1 Gbps. Circuits at 100 Mbps, 150 Mbps, 600 Mbps, 1,000 Mbps or 1 Gbps levels may be available between any two Company SONET equipped facilities within a metropolitan area within the contiguous 48 United States. Additional speeds may be available depending upon the locations.

Provisioning of Ethernet Private Line and Metro Ethernet Private Line circuits is subject

to facilities and capacity availability. V&H mileage is determined by the NPA/NXX of the locations on Ethernet Private Line circuits.



E. Private Line Services Offered: 5. Domestic Ethernet Private Line Service(Cont’d) The Company’s Total Advantage, Loyal Advantage and Connect Agreements for

Ethernet Private Line circuits are priced at a fixed recurring charge based upon line speed and the V&H mileage between two Company POPs. The Company’s Metro Ethernet Private Line circuits are priced based upon the line speed between two Company facilities. For Ethernet Private Line and Metro Ethernet Private Line circuits, the provision of local access circuits may be coordinated by the Company on the customer’s behalf, as set forth in Section G, preceding.

The Company shall bill the customer on a monthly basis at the customer’s designated site

in the United States. The customer is billed one month in advance for all monthly recurring charges due under this Agreement, in addition to the retroactive billing for the first partial month of service. Nonrecurring charges (NRCs) usually appear on the bill following the installation of or change in service that generated the NRCs. Failure to timely bill the customer for any amounts due hereunder shall not be deemed a waiver of the Company’s rights to payment for such charges.

a. Terms and Conditions of Service Ethernet Private Line and Metro Ethernet Private Line Services are available under the

Total Advantage, Loyal Advantage and Connect service offerings. Terms and conditions of the provision of Company Private Line Services, including, without limitation, monthly recurring and non-recurring rates, discounts, usage minimums, and term commitments are set forth in the Schedule sections applicable to these product offerings.

b. Rate Elements Rates specified in this Schedule for Company services requiring dedicated access do not

include access and access-related charges, including, without limitation, installation charges, inside wiring charges assessed by the local exchange carrier (LEC), construction charges assessed by the LEC, and distance and termination charges assessed by the LEC. Therefore access and access related charges are additional charges.

(1) Nonrecurring Charges Nonrecurring Charges are one-time charges that apply for the installation of new

Ethernet Private Line 12- and 24-Month Term Service. (2) Monthly Recurring Charges Standard pricing for Ethernet Private Line Service is listed below and will be based on

circuit size and a minimum MRC. Ethernet Private Line circuits will not be billed below the minimum MRC.

(3) Individual Case Basis (ICB) pricing will be available for the following offerings:

• Month to Month Ethernet Private Line Service. • All Metro Ethernet Private Line Service.



E. Private Line Services Offered: 5. Domestic Ethernet Private Line Service(Cont’d) c. Rates and Charges NONRECURRING CHARGES FOR ETHERNET PRIVATE LINE PER BANDWIDTH RANGE

BANDWIDTH 12-MONTH 24-MONTH INCREMENTS TERM RATES TERM RATES 50 Mbps $ 3,000.00 $ 3,000.00 100 Mbps 3,000.00 3,000.00 150 Mbps 5,000.00 5,000.00 200 Mbps 10,000.00 10,000.00 250 Mbps 10,000.00 10,000.00 300 Mbps 10,000.00 10,000.00 350 Mbps 10,000.00 10,000.00 400 Mbps 10,000.00 10,000.00 450 Mbps 10,000.00 10,000.00 500 Mbps 10,000.00 10,000.00 550 Mbps 10,000.00 10,000.00 600 Mbps 10,000.00 10,000.00 650 Mbps 15,000.00 15,000.00 700 Mbps 15,000.00 15,000.00 750 Mbps 15,000.00 15,000.00 800 Mbps 15,000.00 15,000.00 850 Mbps 15,000.00 15,000.00 900 Mbps 15,000.00 15,000.00 950 Mbps 15,000.00 15,000.00 1000 Mbps 15,000.00 15,000.00



E. Private Line Services Offered: 5. Domestic Ethernet Private Line Service c. Rates and Charges (Cont’d) ETHERNET PRIVATE LINE SERVICE 12-MONTH, 24-MONTH AND 36-MONTH TERM RATES FLAT RATE MILEAGE TIERS

BANDWIDTH INCREMENTS 0-149 150-199 200-249 250-299 50 Mbps $1,871.00 $1,871.00 $1,871.00 $1,871.00 100 Mbps 2,526.00 2,526.00 2,526.00 2,526.00 150 Mbps 2,806.00 2,806.00 2,806.00 2,806.00 200 Mbps 3,085.00 3,085.00 3,085.00 3,085.00 250 Mbps 3,085.00 3,085.00 3,085.00 3,085.00 300 Mbps 3,730.00 3,730.00 3,730.00 3,730.00 350 Mbps 3,730.00 3,730.00 3,730.00 3,730.00 400 Mbps 4,504.00 4,504.00 4,504.00 4,504.00 450 Mbps 4,504.00 4,504.00 4,504.00 4,504.00 500 Mbps 5,386.00 5,386.00 5,386.00 5,386.00 550 Mbps 5,386.00 5,386.00 5,386.00 5,386.00 600 Mbps 6,482.00 6,482.00 6,482.00 6,482.00 650 Mbps 6,482.00 6,482.00 6,482.00 6,482.00 700 Mbps 7,471.00 7,471.00 7,471.00 7,471.00 750 Mbps 7,471.00 7,471.00 7,471.00 7,471.00 800 Mbps 8,568.00 8,568.00 8,568.00 8,568.00 850 Mbps 8,568.00 8,568.00 8,568.00 8,568.00 900 Mbps 9,890.00 9,890.00 9,890.00 9,890.00 950 Mbps 9,890.00 9,890.00 9,890.00 9,890.00 1000 Mbps 11,417.00 11,417.00 11,417.00 11,417.00













CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 54 Effective: November 18, 2015 Release 3[1]



BANDWIDTH INCREMENTS 1750-1999 2000-2449 2500-2999 3000+ 50 Mbps $3,586.00 $3,855.00 $4,144.00 $4,455.00 100 Mbps 4,843.00 5,207.00 5,597.00 6,017.00 150 Mbps 5,379.00 5,783.00 6,216.00 6,683.00 200 Mbps 5,915.00 6,359.00 6,836.00 7,348.00 250 Mbps 5,915.00 6,359.00 6,836.00 7,348.00 300 Mbps 7,152.00 7,688.00 8,265.00 8,885.00 350 Mbps 7,152.00 7,688.00 8,265.00 8,885.00 400 Mbps 8,636.00 9,283.00 9,980.00 10,728.00 450 Mbps 8,636.00 9,283.00 9,980.00 10,728.00 500 Mbps 10,326.00 11,100.00 11,933.00 12,828.00 550 Mbps 10,326.00 11,100.00 11,933.00 12,828.00 600 Mbps 12,428.00 13,360.00 14,362.00 15,439.00 650 Mbps 12,428.00 13,360.00 14,362.00 15,439.00 700 Mbps 14,324.00 15,398.00 16,553.00 17,795.00 750 Mbps 14,324.00 15,398.00 16,553.00 17,795.00 800 Mbps 16,426.00 17,658.00 18,983.00 20,406.00 850 Mbps 16,426.00 17,658.00 18,983.00 20,406.00 900 Mbps 18,961.00 20,384.00 21,912.00 23,556.00 950 Mbps 18,961.00 20,384.00 21,912.00 23,556.00 1000 Mbps 21,888.00 23,530.00 25,294.00 27,192.00 [1] Page 55 and 56 were previously canceled.


SECTION 8 - ADVANCED COMMUNICATIONS SERVICE OFFERINGS

A. General 1. Services are provided on a full-time monthly basis and are available in all cities, subject

to the availability of facilities and/or equipment. The Company reserves the right to refuse to provide service where facilities or equipment are not available or in circumstances where it is not economically feasible.


depending upon the option selected by the customer. Certain service offerings may involve one or more of the following: a monthly recurring charge, a minimum monthly charge, charges for installation, special features, and/or charges for administrative or physical changes to a service. At additional cost, certain service options offer a customer the ability to identify individual users and allocate the cost of their long distance service through the use of accounting codes.

3. Service Level Agreements are set forth on the following website: http://www.centurylink.com/Legal/SLA.html Once on the website choose the specific product such as ATM, FRS, Diversity, Local

Access, or Qwest Metro Optical Ethernet (QMOE) SLA Guarantees. These SLAs do not provide performance objectives and related remedies for:

• Any interLATA services used by the customer, as defined herein, In-Region or • Any local access services provided by a Company affiliate to the customer In-Region

under a separate agreement.

4. ATM and FRS can be found in Section 108 and Local Access Facilities can be found in Section 9.

(C)

http://www.centurylink.com/Legal/SLA.html



B. Types of Contractual Agreements Offered

• Qwest Total Advantange (QTA) – A suite of services targeted to large businesses. • Qwest Connect – A suite of services targeted to businesses billing a minimum of

$5,000.00 to $15,000.00 a month. • Qwest Express – Offers a suite of telecommunication services to

nontelecommunications carrier customers operating within the wholesale market with special rates on an individual contract basis, which is available on a one, two, or three-year term commitment.

• Qwest Loyal Advantage (QLA) – A suite of services targeted to government entities. • MiCTA – A suite of services targeted to government entities.



C. Qwest Metro Optical Ethernet (QMOE) 1. Description Qwest Metro Optical Ethernet, QMOE, Service is a flexible, full duplex transport service

of the customer’s digital traffic utilizing native Ethernet protocol across the Company’s Metro Domestic Network (service supports On-Net to On-Net and On-Net to Off-Net EVC connection types). The service requires a minimum of one virtual connection, referred to as an Ethernet Virtual Connection (EVC), connecting two customer locations within the same metropolitan area via Company Ethernet Ports. The Company will determine service availability in a given metropolitan area.

QMOE is offered as an EVC in two topologies: point to point or multipoint, subject to

capacity and availability. The service transmission speed depends upon the Ethernet Port selected and the amount of Bandwidth Profile ordered. Based upon the customer’s bandwidth requirements, the Company at its discretion may place either an electrical or an optical Ethernet Port at customer premises that allows the customer access to the Service. The service will extend to the Company-defined demarcation point which is the Company Fiber Distribution Panel (FDP) or Company network equipment located in the building’s telecommunications facility or meet me room. The Company offers service, subject to the maximum physical line speed of the Port on which the EVC is provisioned, in Bandwidth Profiles of 10 Mbps, 20 Mbps, 30 Mbps, 40 Mbps, 50 Mbps, 60 Mbps, 70 Mbps, 80 Mbps, 90 Mbps and 100 Mbps, 150 Mbps, 200 Mbps, 300 Mbps, 400 Mbps, 500 Mbps, 600 Mbps, 700 Mbps, 800 Mbps, 900 Mbps, and 1000 Mbps. The service supports 100Base-TX, 1000Base-SX and LX Port interfaces. The Maximum Bandwidth Profile permitted on a 100Base-TX Port is 100 Mbps and the Minimum Bandwidth Profile of 100 Mbps is required on 1000Base-SX and LX Port interfaces.

Ethernet connections to Off-Net customer locations in the same metro area may be

ordered by the Company on behalf of the customer from Company approved Ethernet providers, subject to availability, LATA restrictions and technical feasibility. Port types, features and performance of Ethernet service from third party providers may vary from service provided on the Company’s Domestic Network.

Service is only provided where facilities are available. The Company shall not be

required to build facilities or order equipment to provide QMOE, but may provide such special construction at its own discretion and the customer would pay the Company a one-time special construction charge.

(M) Material moved from Page 20. (M1) Material moved to Section 108.

(M1) (T-M) (M) (M)



C. Qwest Metro Optical Ethernet (QMOE) (Cont’d) 2. Service Restrictions

• Service is not offered to residential addresses. • The Company reserves the right to limit the customer’s multicast and/or broadcast

traffic. • The maximum number of customer MAC addresses the Company will accept is 200

per service. • The customer’s Ethernet traffic must comply with 1EEE 802.3 standards. The

standard frame size is 1518 bytes untagged and 1522 bytes with VLAN tag. • Extended wiring is not part of the service. • Half duplex transmission mode is not a service option. • The customer configuration requests will be handled as ICB pricing. • Off-Net Service is excluded from the QMOE SLA.

3. Service Elements a. Demarcation Point The Company demarcation point is the point of interconnection between Company

communications facilities and terminal equipment or other Company provided facilities. The network interface is the point of demarcation on the customer’s premises where the Company’s responsibility for the provision of QMOE® Service ends.


(M1) (T-M) (M) (M)



C. Qwest Metro Optical Ethernet (QMOE) 3. Service Elements (Cont’d) b. Ethernet Port An Ethernet Port is the physical interface on Company or Company approved third party

provider network Ethernet equipment that provides the customer with access to and from the Company’s Domestic Network. EVCs originate and terminate on an Ethernet Port. Customers may choose to connect to a 100 or 1000 Mbps Port on the Company network.

(1) EVC EVC is an association of two or more Ports, where the Port is a standard Ethernet

interface between the customer’s equipment and the Company’s metro Ethernet network. The EVC enables the transfer of Ethernet traffic and enhances data privacy and security.

(2) Service Ports and Features (a) Scalable Ethernet Port is a standard configuration that requires the customer to

transmit untagged Ethernet framed traffic. (b) Transparent LAN Service (TLS) Port allows the customer to transmit their untagged

and customer VLAN tagged frames across the Company’s metro network. All untagged and customer VLAN tagged frames are mapped to one EVC.

(c) Service Multiplexer Port allows a customer to aggregate multiple EVCs to a single

Port, with each EVC having potentially a different topology. A single customer VLAN or multiple customer VLANs may be mapped to each EVC, and untagged customer Ethernet frames received at the Port will be dropped. A Service Multiplexer Port is only offered with a GigE (1000 Mbps) interface. A maximum of 5 EVCs is permitted subject to available bandwidth.

(d) A Service Provider Port allows customers to aggregate multiple point-to-point EVCs

to a single point. Only one customer VLAN may be mapped to each EVC, and all untagged customer frames received will be dropped. A Service Provider Port is only offered with a GigE (1000 Mbps) interface.

(e) Off-Net Ports – The Company will order standard Ethernet Ports and the associated

Bandwidth Profiles on behalf of the customer from Company approved third party providers that match the On-Net Port type characteristics of Scalable Ethernet and TLS to service the customer’s Off-Net locations. Service will be provided subject to the availability and technical feasibility.


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C. Qwest Metro Optical Ethernet (QMOE) 3. Service Elements (Cont’d) c. Bandwidth Profile The Bandwidth Profile is bandwidth provisioned over the Ethernet Port and depending

on the Port type may also apply to each EVC on that Port. The bandwidth profile indicates the maximum bandwidth available to the customer.

• 100 Mbps Ports: 10 Mbps, 20 Mbps, 30 Mbps, 40 Mbps, 50 Mbps, 60 Mbps, 70

Mbps, 80 Mbps, 90 Mbps and 100 Mbps • 1000 Mbps Ports: 100 Mbps, 150 Mbps, 200 Mbps, 300 Mbps, 400 Mbps, 500 Mbps,

600 Mbps, 700 Mbps, 800 Mbps, 900 Mbps and 1000 Mbps

4. Rate Elements a. Ethernet Port A nonrecurring charge applies per Ethernet Port. Customers will connect to a 100 or

1000 Mbps Port on the Company network. b. Bandwidth Profile A monthly rate is assessed per Bandwidth Profile subscribed to and the term plan

chosen. Customers may subscribe to one of the following:

• 100 Mbps Ports: 10 Mbps, 20 Mbps, 30 Mbps, 40 Mbps, 50 Mbps, 60 Mbps, 70 Mbps, 80 Mbps, 90 Mbps and 100 Mbps

• 1000 Mbps Ports: 100 Mbps, 150 Mbps, 200 Mbps, 300 Mbps, 400 Mbps, 500 Mbps,

600 Mbps, 700 Mbps, 800 Mbps, 900 Mbps and 1000 Mbps


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SECTION 8 - ADVANCED COMMUNICATIONS SERVICE OFFERINGS C. Qwest Metro Optical Ethernet (QMOE) (Cont’d) c. Quality of Service (QoS) Quality of Service (QoS) for QMOE allows customers to prioritize their traffic in four

classes of service for On-Net Port types, QoS enables the Company to differentiate between the customer’s traffic flows during the periods of network congestion to ensure delivery of real-time or mission-critical traffic ahead of lower priority traffic. QoS is provided at the port or EVC level (i.e., in the case of ports that support multiple EVCs) but is not supported on both the EVC and the port at the same location.

The four classes of service that the Company offers are: business critical, interactive,

real-time and commercially reasonable, in order of priority. The priority levels of the four classes of service are Priority 1, Priority 2, Priority 3 and Priority 4, respectively. Together they allow customers the ability to match a level of prioritization to their applications at monthly rates set forth, following. By way of example, the four classes of service or priority levels uses are described below:

• Priority 1 – This QoS class of service supports VoIP (Voice over Internet Protocol)

and other near real-time applications. • Priority 2 – This QoS class of service supports interactive Video applications. • Priority 3 - This QoS class of service supports business data applications. • Priority 4 - This QoS is the default for all other traffic that is not defined in Priorities

1, 2 or 3 above. Priority 4 traffic will have the lowest priority on the network.


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C. Qwest Metro Optical Ethernet (QMOE) 4. Rate Elements c. Quality of Service (QoS)(Cont’d) In all QoS options, at least 5 Mbps of the Bandwidth Profile will be Priority 1 traffic.

QoS Priority 1 traffic is ordered in 5 Mbps increments and Pricing Plan rates set forth, following. In addition to the Priority 1 traffic, customers must specify the traffic percentage levels for Priorities 2, 3 and 4 for the remainder of the Bandwidth using one of the defined templates following. The combination of all four priorities must equal 100% of the Bandwidth Profile.

When QoS is ordered 8 different options or templates will be available. Each template

specifies how the remaining Bandwidth Profile will be distributed to Priorities 2, 3 and 4 as set forth in the 8 templates, below:

PRIORITY 2 PRIORITY 3 PRIORITY 4 Template 1 20% 40% 40% Template 2 25% 35% 40% Template 3 30% 30% 40% Template 4 35% 25% 40% Template 5 40% 20% 40% Template 6 45% 15% 40% Template 7 50% 10% 40% Template 8 55% 5% 40% d. Extended Wiring If during the provisioning of service, the Company incurs additional charges for

extended wiring or order supplements to provide the service, the Company reserves the right to charge the customer for such charges.

e. Maintenance of Service Charges The Company reserves the right to charge customers for time and materials for its efforts

to repair the customer’s service due to:

• Performance issues that are outside the scope of the Company’s responsibilities for the service, or

• Trouble on the service for which the Company is not the cause.


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C. Qwest Metro Optical Ethernet (QMOE) (Cont’d) 5. Pricing Plans a. General (1) QMOE must be ordered under a Pricing Plan, or fixed period, of 12-, 24-, 36-, 48- or

60-months. The rate plan allows QMOE customers the assurance of no Company-initiated increases in rates during the fixed period, but QMOE customers will not receive rate decreases if the Company decreases the rates during their term plan.

(2) A subsequent order to add a QMOE Port to an existing fixed-period service pricing

plan must be for a fixed period of two, three, four or five years, or for the remainder of the existing fixed-period service pricing plan. If the remaining term is less than the associated minimum period, the minimum term for the added QMOE Port shall be for the 12 month minimum period.

(3) A subsequent order to add or change a QMOE Port during the fixed period service rate

plan will be assessed the nonrecurring charge. (4) A subsequent order to upgrade a QMOE Bandwidth Profile during the fixed period

service rate plan on an existing Port will not be assessed the nonrecurring charge. The monthly rate will be changed to the new QMOE Bandwidth Profile Charge. Orders for decreased Bandwidth Profiles may result in additional nonrecurring charges.

b. Termination Liability and Waiver The Termination Liability and Waiver Policy applies as specified in each individual

QMOE contract. (M) Material moved from Page 26. (M1) Material moved to Section 108.

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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 10[1] Effective: December 19, 2016 Release 3


C. Qwest Metro Optical Ethernet (QMOE) 5. Pricing Plans (Cont’d) c. Changes to Rate Plans Services may be upgraded to a new fixed period service rate plan at any time the

customer chooses without incurring nonrecurring charges or Termination Liability. This upgrade will be allowed provided the Port interface and the customer designated premises remain the same. Additionally, the new fixed period service rate plan must meet or exceed the fixed period service rate plan being upgraded.

6. Rates and Charges All rates and charges for QMOE are available on an Individual Case Bases (ICB) as

specified in each contract. [1] This page cancels: Pages 11, 12, 29 Release 2 Pages 13, 14, 16, 18, 20, 28, Release 4 Pages 15, 17, 19, Release 3 Pages 21 thru 27, Release 5 Pages 30 thru 45 Release 1 (M) Material moved from Page 27. (M1) Material moved to Section 108.

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SECTION 9 - LOCAL ACCESS FACILITIES

A. Description 1. Local Access Service provides the physical connection between the customer’s service

address and the Company’s Domestic Network. This Service includes any entrance cable or drop wire to that point where provision is made for termination of the Company’s outside distribution network facilities at a suitable location at a customer-designated service address and will be installed by the Company to such point of termination. The service will extend to and include the equipment maintained by the Company at the termination of the local loop at the applicable service address (i.e., Demarcation Point) but will not include CPE, extended wiring, inside wiring or other equipment not maintained by the Company at a service address. Any additional termination beyond the Demarcation Point is the sole responsibility of customers unless the Company can use a third-party provider to deliver service. If a third-party provider is used, the Company shall bill the customer directly for third party services.

2. The Company only provides Local Access Facilities to buildings that the Company has

identified as business locations. Under no circumstances will the Company provide service to a residential address, even if business is conducted at that residential location.

3. Customer may purchase the service only in connections with the customer’s use of a

Company dedicated service when a local loop is required. 4. Service is only provided where facilities are available. The Company shall not be

required to build facilities or order equipment to provide Local Access Facilities, but may provided such special construction at its own discretion and the customer would pay the Company a one-time special construction charge.

5. Local Access is comprised of three types of service:

• “Company-provided Access” which is either leased access or On-Net access.

- On-Net Access - is local backbone access circuits provided solely on Company owned and operated facilities. Service is available in digital bandwidths of DS1 and DS3; optical bandwidths of OC3, OC12, and OC48; Ethernet bandwidth varying from 1 Mbps to 1,000 Mbps (1 Gbps) or Wavelength bandwidths of 1 Gbps, 2.5 Gbps or 10 Gbps. On-Net Access is subject to SLA.



A. Description 5. Local Access is comprised of three types of service:

• “Company-provided Access” which is either leased access or On-Net access. (Cont’d) - Leased Access means a local backbone access circuit(s) ordered and leased by the

Company from another carrier. Service is available in digital bandwidths of DS0, DS1 and DS3; optical bandwidths of OC3, OC12 and OC48; or Ethernet bandwidth varying from 1 Mbps to 1,000 Mbps (1 Gbps); Frame Relay bandwidths varying from 56 kbps to 44.736 Mbps, ATM bandwidths of DS1, DS3, OC3 and OC12, or Wavelength bandwidths of 1 Gbps, 2.5 Gbps or 10 Gbps. The local access carrier used to provide access is chosen at the sole discretion of Company. The customer may request a specific local access provider for Leased Access, no promotional rates apply, and the Company will attempt to use the requested provider, but both final routing and the local access carrier used will be at the Company’s sole discretion. Leased Access is also generally available as Central Office (CO) Meet Point, which is Leased Access, Special Access only, at a third party local access provider CO when the customer has a dedicated connection to the CO.

• “Customer Provided Local Access” (CPA)[1] is when the customer orders their own

local access from a third party provider to connect the customer premises to the Company’s domestic network via a Demarcation Point specified by Company. Customers will pay a CPA charge to the Company when utilizing Special Access CPA Dedicated Facilities or Ethernet Local Access CPA VLAN or Ethernet Local CPA POP. The CPA will be the responsibility of the customer and the Company will not trouble shoot components of the CPA.

- Special Access CPA “Dedicated Facilities” are dedicated entrance facilities leased

by the Company from a third party local access provider. - Special Access CPA “Non-Dedicated Facilities” is when the Company does not have

dedicated entrance facilities leased from a third party local access provider. - Ethernet Local Access “CPA VLAN” is when the Company utilizes dedicated

entrance facilities leased by the Company from a third party local access provider. - Ethernet Local Access “CPA POP” is when the Company utilizes an Ethernet Local

CPA POP, which may require the Company to provide space and power for the third party local access provider to install Ethernet equipment.

[1] CPA customers must provide the Company written notice from their CPA provider in order

to terminate CPA service. Until this written notice is received by the Company, the customer will be liable for all applicable MRCs and charges whether or not it is usable.



A. Description 5. Local Access is comprised of three types of service: (Cont’d)

• “Cross-Connect” or an intra-POP connection between certain customer facilities with direct access (via collocation or direct connection) to the Company’s Domestic Network (located within either the Company's transport area or collocation area) and the Company’s backbone access point. Customers must have a valid Collocation Agreement or a valid Direct Connect Agreement with the Company in order to receive Cross-Connects.

6. Local Access is comprised of the following five types of service technology. Some

technologies or speeds may not be available in all areas or with certain types of service. • “Special Access” means Company-provided Access or customer provided Local

Access using Digital Signal speeds DS0, DS1, and DS3 or Optical Carrier Signal speeds OC3, OC12, OC48 and OC192.

• “Wavelength Access” means Company-provided Access or customer provided Local

Access using Wave Division Multiplexing technology. Service is available in 1G, 2.5G and 10G bandwidths.

• “Frame Local Access” uses Frame Relay technology. Service is available at

bandwidths varying from 56 kbps to 44.736 Mbps. • “ATM Local Access” means Company-provided Access using ATM technology.

Service is available in bandwidths of DS1, DS3, OC3 and OC12. • “Ethernet Local Access” means Company-provided Access or customer provided Local

Access using Ethernet technology. Ethernet Local Access is available at bandwidths varying from 1 Mbps to 1,000 Mbps (1G).

7. Diversity Service is available as specified in this Section.



B. Rules and Regulations 1. Rules and regulations specified elsewhere in this RSS apply to this service unless

specified differently within this Section. 2. A minimum of 30 days prior to the expiration of the customer’s term agreement, or

cancellation of a part or all of the service, the customer must notify the Company in writing of their intention to renew, change or cancel service. Without notification from the customer, upon expiration of the term agreement the Company will automatically renew the term agreement under the terms and conditions of the original agreement. The Company may change rates at any time after the Minimum Service Period, but will not change rates more than once during a renewal term.

3. A minimum 12-month term agreement and a Minimum Service Period of 12 months are

required for each Local Access circuit provided. 4. The term of any service begins on the start of service date. 5. The Start of Service Date for each facility shall begin on the date on which the customer

accepts delivery of such service. The Company shall provide notice that the facility is ready for the customer’s acceptance.

The customer shall be deemed to have accepted such facility, and the Start of Service

Date shall commence as of the fifth day following the date the facility is ready for the customer’s acceptance, if:

• The customer fails to give written notice within the five-day timeframe that the facility

is in material non-compliance with the applicable Company standard network specifications for On-Net Facilities or Leased Facilities. The specifications are modified from time to time by the Company. Or,

• The customer places live traffic on the facility after notification by the Company that

the facility is available. Following notice by the customer of material non-compliance as set forth above, the

Company shall promptly take reasonable action as is necessary to correct any non-compliance in the facility. The Company shall, upon correction, notify the customer of a new Start of Service Date.

The term of any service begins on the Start of Service Date and continues for a term of

12, 24, 36, 48 or 60 months. Customers may request month-to-month rating on specific circuits only after completing a minimum 12-month term on those circuits.



C. Cancellation On-Net Access or Leased Access Cancellation Prior to Start of Service Date

• If a customer cancels an On-Net Access or Leased Access order, for which no special

construction by the Company was necessary: - Prior to the start of service date, the customer shall pay cancellation charges as

specified in 10., following.

• If a customer cancels an On-Net Access or Leased Access order, for which special construction by the Company was necessary: - Prior to the start of service date, the customer will be responsible for cancellation

charges as specified in 10., following and all accrued and unpaid charges for the canceled service and all expenses incurred by the Company. If the Company notifies the customer that construction is required to provision service and the customer cancels service on that particular circuit because the customer does not approve such construction, the Company will not charge a cancellation charge for canceling service on that particular circuit.

D. Special Construction If the customer requires special construction of any kind associated with the local loop,

they will be charged a one-time special construction charge determined at the time of such special construction.



E. Termination Liability If the customer terminates the service or a particular facility after the start of service but

before the term is completed, or the Company terminates the agreement as specified in 6., following, the customer shall pay: • An amount equal to all nonrecurring charges that were waived or discounted for the

customer, • All outstanding installation or special construction costs and expenses incurred by the

Company to install the service, • A termination charge equal to 100% of the remaining Minimum Service Period monthly

recurring charges, and • 35% of the balance of the monthly recurring charges in excess of the Minimum Service

Period for the terminated facility.

F. Upgrades For Company Provided Access Service The customer will not be required to pay Cancellation Charges when upgrading existing

Company-Provided Access along the same physical route and at a higher speed. However, the customer must pay for any new construction or other third-party charges related to the existing Company-Provided Access. There will be a new Minimum Service Period associated with the upgraded service, effective on the installation date.

G. Termination For Cause The Company may immediately terminate the facility, and/or cease or suspend the

provision of all or any part of the facility upon:

• The customer’s failure to pay any amount owed the Company when the payment is due, • The filing of a petition for bankruptcy by or against the customer, or • Any material breach of this RSS or the written Term Agreement.



H. Outage Credits The customer acknowledges the possibility of unscheduled, continuous, and/or interrupted

period(s) of time when a facility(ies) is unavailable as defined in the technical specifications. These interruptions are considered outages. Should the facility availability levels contained in the technical specifications not be met, the customer shall be entitled to an Outage Credit, applicable to Company On-Net Facilities only, that are determined according to Table 1, following.

The Outage Credit shall apply to the charges for the total monthly recurring charge called

Eligible Circuit Charges, associated with the facility(ies) affected by an outage; unless any portion of the affected facility remains beneficially used or useable by the customer between any intermediate terminals where customer has installed drop and insert capability, or end terminals, the Outage Credit shall not apply to that pro-rata portion of the mileage. The Company shall guarantee the circuit availability only to the point to which the Company can perform remote loop-back testing, even if the demarcation point extends past such testing point.

The length of each outage shall be calculated in hours and shall include fractional portions

thereof. An outage shall be deemed to have commenced upon verifiable notification to the Trouble Management System by the customer, or, when indicated by network control information actually known to Company network personnel, whichever is earlier. Each outage shall be deemed to terminate upon restoration of the affected facility as evidenced by appropriate network tests by the Company. The Company shall give notice to the customer of any scheduled outage as early as is practicable, and a scheduled outage shall under no circumstances be viewed as an outage as defined in this Section.



H. Outage Credits(Cont’d) Outage Credits shall not be granted if the malfunction of any Company On-Net Facility is

the result of:

• Negligence, acts and omissions of the customer, their employees, contractors or agents, or their end users,

• Failure or malfunction of equipment, applications or systems not owned or controlled by

the Company, including but not limited to CPE, or • circumstances or causes beyond the control of the Company, including instances of

Force Majeure. Under no circumstances will the Company be required to credit the customer, in any 12-

month period, charges in excess of the monthly recurring charges for 2 months of service for a particular facility.

All Outage Credits shall be credited on the next monthly invoice for the affected facility(s)

after receipt of the customer’s request for credit. The total of all Outage Credits applicable to or accruing in any given month shall not exceed the amount payable by the customer to the Company for that same month for such facility(ies).

In the event the customer experiences chronic outages with respect to any Company On-

Net Facility, the customer shall be entitled to terminate the affected facility(ies) without further obligation by providing written notice following such chronic outages. For purposes of this Section, a facility(ies) suffers from chronic outages if such facility(ies), measured over any 30 consecutive day period, experiences more than 5 related outages, or more than 48 aggregate hours of outages.



H. Outage Credits (Cont’d) The Outage Credit and chronic circuit termination described in this Section shall be the

sole and exclusive remedy for the customer in the event of any outage or chronic outage. OUTAGE CREDIT SCHEDULE FOR ON-NET FACILITIES CIRCUIT AVAILABILITY AMOUNT OF UPPER LEVEL LOWER LEVEL OUTAGE CREDIT[1] 100.000% 99.995% 0% 99.994% 99.990% 5% 99.980% 99.950% 10% 99.940% 99.750% 20% 99.740% 99.510% 30% 99.500% 98.510% 40% 98.500% 97.510% 55% 97.500% 97.010% 75% 97.000% 0.000% 100% I. Scheduled Maintenance 1. The Company shall provide the customer with reasonable notification of service-affecting

activities that may occur in the normal operation of their business. Such activities may include, but are not limited to, equipment or facilities additions, removals or rearrangements, routine preventative maintenance and major switching machine change-out. Generally, such activities are not individual customer service specific, they affect many customer services. No specific advance notification period is applicable to all service activities.

[1] Amount of Outage Credit shown as a percentage of the Eligible Circuit Charges for the

affected circuit.



I. Scheduled Maintenance (Cont’d) 2. Grooming If the Company finds it necessary to groom a circuit on which service is provided, the

Company will provide a grooming notice to customer. For CPA grooming, the customer will provide the Company with a signed LOA so that the Company can order the necessary changes. Within 20 calendar days of receipt of that notice, the customer will: (a) notify the Company of its approval, which may not be unreasonably withheld; (b) state its reason for refusing; or (c) request that the Company provide the customer with an LOA so that the customer can order the necessary changes. The customer's failure to respond within the 20-day period will constitute approval of the groom. If the customer agrees to a groom on the CPA and the groom results in the customer incurring additional NRCs from their third-party local access provider and the customer provides sufficient proof of the third-party charge, the Company will issue a credit to the customer equal to the third-party NRC for each groomed circuit. If the customer refuses the groom for On-Net Access, the Company will, upon 20 calendar day’s prior written notice, cancel the Service on that circuit and assess a Cancellation Charge. When the customer does not respond to a grooming notice or refuses a groom on a CPA, the customer must either: (a) provide the Company with a LOA/CFA so that the Company can have the third-party local access provider cancel the circuit; or (b) work directly with the third-party local access provider to cancel the circuit. If the customer does neither of these things, the Company will pass through to the customer any costs incurred from the third-party local access provider as a result of the circuit remaining in place.

J. Rates and Charges Rates and Charges are based on one or a combination of the following factors:

• Circuit speed • Circuit mileage • Type of local access • NPA/NXX or CLLI • Length of term • Access Rates from local exchange carriers • ILEC discounted tariffs and/or IXC and CLEC contracted rates • QCC’s network footprint • Competitive market assumptions.

Additional discounts may also be applied to listed rates based on the above factors and

depending on network design and competitive pressure.



J. Rates and Charges (Cont’d) Application of Rates and Charges:

• Nonrecurring charges apply when circuits are provided for the first time. Additional charges may also apply as determined at the time of installation.

• When the customer requests that the Company move a circuit to a different service

address located in a different servicing wire center, the circuit at the new location will be billed the same charges as if it was new service.

• Customers will not receive any discounts for circuits ordered on a month-to-month term. • If during the provisioning of service, the Company incurs additional charges for

construction, extended wiring or order supplements to provide the service, the Company reserves the right to charge the customer for such charges.

• This service is not entitled to the QTA discount, nor will the rates be used to calculate

QTA Contributory charges. NONRECURRING MONTHLY RATE CHARGE LEASED ON-NET

• Change Charges, per circuit[1]

- DS0 $ 100.00 — — - DS1 400.00 — — - DS3 800.00 — — - OC3 1,600.00 — — - OC12 3,900.00 — — - OC48 7,500.00 — — - OC192 9,400.00 — —

[1] A local loop change charge is applicable when the customer requests that the Company

move a circuit to a different service address within the same serving wire center.



J. Rates and Charges (Cont’d)

NONRECURRING MONTHLY RATE CHARGE LEASED ON-NET

• Cross-Connect, per circuit

- Within a QPOP

- DS1 $150.00 $250.00 ICB - DS3 150.00 250.00 ICB - OC-n/All Ethernet Local Access 150.00 400.00 ICB

• Customer Provided Local Access, per circuit

- DS0 — — — - DS1 — ICB — - DS3 — ICB — - OC3 — ICB — - OC12 — ICB — - OC48 ICB ICB — - OC192 ICB ICB —





• Extended Wiring, per circuit[1]

- DS0 $ 153.00 — — - DS1 276.00 — — - DS3 548.00 — — - OC3 627.00 — — - OC48 1,127.00 — — - OC192 1,665.00 — —

[1] Extended Wiring is additional wiring that is needed for orders when the customer’s

demarcation point is not located with the Company’s demarcation point. The Company demarcation point is usually located in the basement or on the 1st floor of the customer’s premises.





• Expedite Charges, per circuit[1]

- DS0 $ 850.00 — — - DS1 1,000.00 — — - DS3 1,500.00 — — - OCn 1,800.00 — — - 1 Mbps to 1,000 Mbps 2,500.00 — —

• DS3/DS1 Multiplexing[2] ICB ICB —

[1] A local loop expedite charge is assessed when the customer requests the delivery of service

one or more days prior to the standard interval delivery date. [2] Multiplexing allows the Company to multiplex lower level access circuits into a higher

local access circuit or vice-versa for an additional charge. This service is only offered by the Company where available.





• Cancellation Charge[1]

- DS0 (Leased Access only), DS1, Frame Local Access Speeds up to 1.5 Mbps, Ethernet Local Access speeds Up to 5 Mbps $150.00 — — - DS3, OC-n, Frame Local Access speeds greater than 1.5 Mbps, Ethernet Local Access speeds greater than 5 Mbps, all Wavelength Local Access speeds 500.00 — —

K. Service Level Agreement Service Level Agreements are set forth on the following website:


[1] Refer to Section 2.B, preceding for application.




SECTION 10 - MISCELLANEOUS SERVICES

A. Telecommunications Service Priority (TSP) Service 1. Product Description Telecommunications Service Priority (TSP) Service allows the Company to provision and

restore the customer’s National Security/Emergency Preparedness (NS/EP) Telecommunications Services with TSP Authorization Codes before services without such assignments as set forth in 47 CFR part 64, Appendix A. TSP Service is available on Company services that have a unique and identifiable circuit identification number. The service is provided on a per circuit basis and includes CenturyLink On-Net and Leased Local Access. The underlying NS/EP Telecommunications Service is offered pursuant to the terms and conditions of the Agreement, Service Exhibit, and/or Services Schedule applicable to the service. TSP Service is only available to federal, state and local government users and certain private sector organizations that have services that support an NS/EP function.

2. Terms and Conditions

• The customer must provide the TSP Authorization Code before the Company shall provide service.

• The Company will not accept TSP assignments or orders without an assigned TSP

Authorization Code. • TSP restoration priorities must be requested and assigned before a service outage occurs • May require that a customer sign a month-to-month, 1-, 2-, or 3-year term commitment.

Additional service agreement terms and conditions are found in Section 2, preceding.

3. Special Construction If the customer requires special construction of any kind associated with the TSP, they

will be charged a one-time special construction charge determined at the time of such special construction.

(T)



A. Telecommunications Service Priority (TSP) Service (Cont’d) 4. Rates and Charges

NONRECURRING CHARGE

• TSP Provisioning priority installation of a new IXC circuit without local access coordination (IXC only) $400.00 • TSP Provisioning priority installation local access coordination, per local access circuit 128.00 (e.g.TSP Restoration on Private Line with 2 loops would be charged $656.00 NRC) • TSP Priority Restoration without local access coordination, per circuit 400.00 • TSP Priority Restoration local access coordination, per local access circuit 128.00 (e.g.TSP Restoration on Private Line with 2 loops would be charged $656.00 NRC) • TSP Priority Level Change 50.00

MONTHLY RECURRING CHARGE

• TSP Administrative and Maintenance Charge $20.00



B. Domestic Network Diversity Service 1. General The Company will provide domestic diversity enhancements to underlying services in the

continental United States pursuant to the terms and conditions of the RSS, Agreement and the Service Exhibit. Provision of CenturyLink Domestic Network Diversity is always subject to availability and technical feasibility.

2. Service Description a. The Company offers Diversity as an enhancement to Company-provided Domestic

Private Line Service, Domestic Ethernet Private Line Service, OWS, Local Access Service, which are considered Underlying Services. Diversity is subject to additional charges specified in this RSS and/or Tariffs, Price Lists, Catalogs or Rate Schedules.

b. The Underlying Services shall, except as specified in this Section, be offered pursuant to

the terms and conditions of the Agreement, Services Exhibits and/or RSS applicable to the Underlying Service. The customer shall pay all applicable charges for the Underlying Services as specified in the Services Exhibit, RSS and/or Order Form.

c. CenturyLink Domestic Network Diversity is an enhancement that routes the Underlying

Service on the CenturyLink Domestic Network according to either: (1) A defined relationship maintained between the primary circuit and the diversely routed

circuit(s), or, (2) On a predefined path that either avoids or routes to a specific geographic location on

the circuit path herein identified as Single Circuit Diversity, d. CenturyLink Domestic Network Diversity identifies and maintains the Underlying

Service as a diversely routed circuit in the CenturyLink provisioning systems. The CenturyLink Domestic Network is the interexchange network, or backbone, located within the continental United States and is comprised only of the physical media, including switches, routers and ports that are owned and operated by CenturyLink.

(T) (C) (T) (T) (T) (T) (T)



B. Domestic Network Diversity Service (Cont’d) 3. Types of Diversity a. Single Circuit Diversity Single Circuit Diversity is offered on Long haul Services including: Domestic Private

Line, Domestic Ethernet Private Line and OWS and at the transmission rates for each Underlying Service identified below.

(1) Single Circuit Diversity on Domestic Private Line, Domestic Ethernet Private Line

and/or OWS A single circuit on the CenturyLink Domestic Network that either is routed to, or

avoids a specified geographic location on the circuit path between the originating and terminating CenturyLink transport Point of Presence (POP) buildings. Single Circuit Diversity may not be combined with any other Private Line Diversity offerings or other related Single Circuit Diversity request.

The Company does not provide switching of the customer’s digital transmissions

between the primary and diversely routed circuits as part of the Diversity enhancement. The Company only offers the protection switching, if any, inherent with the Underlying Services.

(C) (T) (T) (D) (D)



B. Domestic Network Diversity Service 3. Types of Diversity (Cont’d) b. Domestic Private Line Diversity Service Domestic Private Line Service is offered at DS-1, DS-3, OC-3, OC-12, and OC-48

transmission rates. CenturyLink does not offer DS-0 and Fractional DS-1 Domestic Private Line Diversity Services. CenturyLink routing of the diverse Domestic Private Line circuit(s) is based upon the route of the designated working path of the circuits(s). Domestic Private Line Diversity Service is offered in the following configuration:

Transport Diversity Transport Diversity is comprised of two or more diversely related circuits that are

independently routed on the CenturyLink Domestic Network transport systems between the originating and terminating CenturyLink POP buildings, subject to availability. At the customer’s request and subject to availability, CenturyLink will provision diversely related Underlying Services from different CenturyLink POP buildings in the originating and/or terminating cities. In some instances, the diverse circuit may share common network facilities, infrastructure and/or buildings with the primary circuit.

c. Domestic Ethernet Private Line Diversity Service Domestic Ethernet Private Line Service is offered at 50 Mbps, 100 Mbps, 150 Mbps,

600 Mbps and 1,000 Mbps transmission rates. CenturyLink routing of the diverse Domestic Ethernet Private Line circuit(s) is based upon the route of the designated working path of the circuits(s). Domestic Ethernet Private Line Diversity Service is offered in the following configuration:



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B. Domestic Network Diversity Service 3. Types of Diversity (Cont’d) d. OWS Diversity Service Is offered as an unprotected point-to-point transmission path between an originating and

terminating CenturyLink POP at 1 GbE, 2.5 Gbps and 10 Gbps transmission rates in the following configuration.



e. CenturyLink Local Access Diversity Service Local Access Diversity Service is an enhancement to Local Access that routes circuits

based upon the customer’s reasonable routing requirements and identifies and maintains the Local Access circuits as diversely routed circuits in the CenturyLink provisioning systems. Local Access Diversity Service is offered at DS-1, DS-3, OC-3, OC-12 and OC-48, and Ethernet Local Access from 1 to 1,000 Mbps transmission rates. This may include CenturyLink ordering circuits utilizing alternate central offices, alternate serving wire centers, existing dual customer premise entrance facilities, or ordering circuits with multiple local access providers. CenturyLink does not have direct control of the routing, installation, maintenance, performance etc. of the third party local access facilities ordered on behalf of the customer.

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B. Domestic Network Diversity Service 3. Types of Diversity (Cont’d)

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B. Domestic Network Diversity Service (Cont’d) 4. Ordering Terms and Conditions a. CenturyLink shall provide the service only if, (1) there is a valid accurate order form signed by the customer, (2) the order form is accepted by CenturyLink and, (3) adequate network capacity is available. b. The customer agrees that all order forms for service submitted during the Term shall be

governed by the terms and conditions set forth in the Agreement and the Service Exhibit. c. Upon acceptance of an Order Form, the Company shall notify the customer of the target

date for the delivery of each Service, referred to as the Customer Commit Due Date. The Company shall use commercially reasonable efforts to install each such Service on or before the customer Commit Due Date, but the inability of the Company to deliver Service by such date shall not be a default under the Agreement or the Exhibit.

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B. Domestic Network Diversity Service (Cont’d) 5. Rates and Charges The rates in this Section may be changed with 30 days prior written notice to the

customer. a. Diversity Enhancement Fee The customer shall pay a Diversity enhancement MRC for each circuit in a diverse

relationship. The MRC shall commence billing when the Company makes the Service available for the customer’s use and/or testing. The customer shall pay only one Diversity enhancement MRC per circuit even if the circuit has both transport Diversity and Local Access Diversity Service.

b. Underlying Services The customer shall also pay all applicable charges for the Underlying Services set forth

in the Services Exhibit, RSS and/or Order Form. MONTHLY RATE

• Enhancement Fee, per circuit — • DS-1 $100.00

Inverse Multiplexing over ATM (IMA) - Nx2DS1 ATM IMA[1] 110.00 - Nx3DS1 ATM IMA[1] 165.00 - Nx4DS1 ATM IMA[1] 220.00 - Nx5DS1 ATM IMA[1] 275.00 - Nx6DS1 ATM IMA[1] 330.00 - Nx7DS1 ATM IMA[1] 385.00 - Nx8DS1 ATM IMA[1] 440.00

• DS-3[1] 150.00 • OC-3[1] 200.00 • OC-12[1] 250.00 • OC-48 or 2.5G 300.00 • 10G 350.00

[1] Where applicable, backhaul mileage for ATM/FRS Diversity Service will be applied to

diverse circuits(s), per diverse circuit.



B. Domestic Network Diversity Service 5. Rates and Charges b. Underlying Services (Cont’d) MONTHLY RATE

• Domestic Ethernet Private Line Diversity Service

- 50 Mbps 150.00 - 100 Mbps 150.00 - 150 Mbps 200.00 - 600 Mbps 250.00 - 1,000 Mbps (GbE) 300.00

• OWS Diversity Charges, Per OWS Speed:

- 2.5 Gbsp (OC48) 300.00 - 10 Gbsp (OC192) 500.00 - 10 Gbps WAN PHY 500.00 - 10 Gbps LAN PHY 500.00


SECTION 10 - MISCELLANEOUS SERVICES B. Domestic Network Diversity Service (Cont’d) 6. Term/Cancellation of Service The term of the Exhibit shall begin upon the Effective Date of the Agreement or if

applicable, an amendment to the Agreement if the customer adds the Exhibit after the Effective Date of the Agreement, and will continue until the expiration or termination of the last service to expire or terminate that is out of this RSS, Agreement or Exhibit.

If the customer cancels a Diversity enhancement, the customer shall be deemed to have

cancelled the Underlying Services associated with such cancelled service. If the customer cancels a Diversity enhancement, then the customer shall pay all charges for the service provided through the effective date of the cancellation and all early termination charges that apply to the Underlying Services associated with the cancelled Diversity enhancement.

7. Service Condition CenturyLink will not provide special construction as part of the service. Any requests for

special construction will be handled on an individual case basis (ICB). a. The customer understands and agrees that the Company has no visibility into the

location of fiber strands, conduits and other network facilities of other carriers and that CenturyLink will not attempt to identify such facilities as part of the service.

b. The customer understands and agrees that the Company has no visibility into any circuit

on any other carrier network that may or may not be part of a diversity relationship intended by the customer.

c. The customer understands and agrees that CenturyLink may rearrange or re-groom the

customer’s circuits in accordance with standard Company network maintenance activities. Any Company initiated rearrangement that will remove the customer’s defined diversity relationship, as described in the preceding, will be handled according to the Service Level Agreements are set forth on the following website:

http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffServiceAgreemen

ts.html The customer may experience increased latency on diversely routed circuit(s) as a result

of increased actual routing mileage.

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C. CenturyLink Voice Diversity 1. General CenturyLink Voice Diversity is an outbound/inbound long distance (voice) service

that provides high-quality long-distance service over our fiber optic network. This feature allows customers to connect to their portfolio of CenturyLink Products and Services on diversely pathed, end-to end, secure DS1 through OCX connections. Customer service paths are ordered, engineered and tracked to provide and maintain physically separated connections from the customer premise(s) to the Local CenturyLink Service Point of Presence and if applicable through the CenturyLink National Network end-to-end.

2. Service Description a. Each circuit created in a Domestic Outbound/Inbound Long Distance (Voice)

diversity request is identified and tagged as a circuit that does not follow the standardized CenturyLink Voice Services homing plan. In addition these tagged circuits must maintain diversity regardless of grooming activity. CenturyLink Domestic Outbound/Inbound Long Distance Diversity Feature provides an extra level of service reliability to maximize uptime for the CenturyLink products.

b. All CenturyLink routing features for Domestic Outbound/Inbound Long Distance

services such as Percentage Allocation, DTO and VNS are available for use with diverse circuits.

c. Domestic Outbound/Inbound Long Distance Diversity options include Switch Port

Diversity and Switch Diversity. d. Long Distance (Voice) Diversity may be offered in conjunction with the CenturyLink

Local Access Diversity offer. CenturyLink Local Access Diversity enhancement is (i) a defined relationship maintained between the primary circuit and the diversely routed circuit, (ii) custom-engineered by CenturyLink based upon available facilities, and (iii) identified and maintained in the CenturyLink database systems as diversely related circuits. Both circuits may terminate to the same CenturyLink Voice Switch Facility.

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C. CenturyLink Voice Diversity 2. Service Description (Cont’d) e. The diversity feature is offered in DS-1, DS-3, OC-3, OC-12, and OC-48

transmission rates on existing CenturyLink facilities. DS-0 and fractional DS-1 service is not available.

f. CenturyLink Voice Diversity service is a fully developed solution designed to

provide greater level of survivability in the event of: • Catastrophic loss of buildings etc. • Loss of POP’s, CO’s or SWC’s • Loss or cut in the fiber optic cables • Against failure of transmission due to equipment • Against loss of electrical power • Provide disaster recovery options

g. CenturyLink Domestic Outbound/Inbound Long Distance (Voice) diversity feature does not provide switching of customer traffic from the primary circuit to the diverse circuit in the event of an outage condition. The customer has the responsibility for switching traffic from primary Domestic Long Distance Circuit to the diverse Domestic Long Distance Circuit.

3. Types of Diversity a. Switch Port Diversity (1) CenturyLink Domestic Outbound/Inbound Long Distance (Voice) is served on

terminations to CenturyLink Voice Switching Systems utilizing multiple Service Modules. These units are electronically protected to allow CenturyLink Engineering to terminate multiple customer connections on a CenturyLink Switch and maintain highly reliable voice services.

(2) With CenturyLink Domestic Outbound/Inbound Long Distance Switch Port

Diversity customers have the option to assign their diverse access circuits to different CenturyLink switch voice ports that terminate on a single CenturyLink Voice Services switch.

b. Switch Diversity With CenturyLink Domestic Outbound/Inbound Long Distance (Voice) Switch

Diversity the customers have a primary circuit and a secondary access circuit terminated to geographically separated CenturyLink Voice Switch System. This solution may be designed to terminate in CenturyLink switches in separate POPs or within the same POP.

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C. CenturyLink Voice Diversity (Cont’d) 4. Ordering Terms and Conditions a. Detailed usage information may be required before circuit design to ensure adequate

network transport capacity. b. Switching traffic between primary and diverse circuits - CenturyLink Domestic

Outbound/Inbound Long Distance (Voice) diversity feature does not provide switching of customer traffic from the primary circuit to the diverse circuit in the event of an outage condition. The customer has the responsibility for switching traffic from primary Domestic Long Distance Circuit to the diverse Domestic Long Distance Circuit.

c. The customer agrees that requests for a custom engineered diversely routed

CenturyLink Domestic Outbound/Inbound Long Distance is subject to handling on an ICB. Any order for a diverse circuit is subject to availability of capacity. The customer acknowledges that the successful and timely provisioning of services shall require good faith cooperation by the customer. The customer shall fully comply with CenturyLink by providing CenturyLink with all information reasonably required in order to provision the proposed solution.

d. In order to receive the CenturyLink Domestic Outbound/Inbound Long Distance

(Voice) service, the customer must agree to a minimum monthly facility utilization of 24,000 minutes of use per DS1 equivalent averaged across all of the customers CenturyLink dedicated voice network.

e. Voice Diversity is offered in conjunction with the local access diversity offer.

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C. CenturyLink Voice Diversity (Cont’d) 5. Rates and Charges CenturyLink Voice Diversity is available on an ICB basis and based upon the actual

options required to meet the customer requirements. This may include a MRC for fiber route miles for the diversely routed circuit priced according to V&H mileage (i.e., backhaul charge), MRC for the primary and diverse circuits, and a MRC for the Diversity enhancement. The service has a minimum term of one year. Detailed terms and conditions will be provided in the contract.

a. Primary Circuit -

• NRC for installation • MRC for standard Local Access • MRC for diversity Enhancement

- Port Speed MRC Price (per end-to-end circuit) - DS1 $100.00/circuit with or without Loops - DS3 $150.00/circuit with or without Loops - OC3 $200.00/circuit with or without Loops - OC12 $250.00/circuit with or without Loops

b. Diversity Enhancement Fee MRC: • Cannot be waived • Cannot receive FDD and contract term discounts • Cannot receive special pricing discounts • Applied as contributory service

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C. CenturyLink Voice Diversity 5. Rates and Charges (Cont’d) c. Diverse Circuit (Some or all of these options may apply based on specific customer

requirements will be designed into the custom solution) - • NRC for installation • MRC for diverse Local Access • MRC for the backhaul charge • MRC for diversity Enhancement

MILEAGE ZONES DS-1 DS-3 0 - 200 1 $ 10.00 $ 268.00 201 - 300 2 19.00 535.00 301 - 400 3 29.00 803.00 401 - 500 4 38.00 1,071.00 501 - 600 5 48.00 1,339.00 601 - 700 6 57.00 1,606.00 701 - 800 7 67.00 1,874.00 801 - 900 8 76.00 2,142.00 901 - 1,000 9 86.00 2,410.00 1,001 - 1,300 10 115.00 3,213.00 1,301 - 1,600 11 143.00 4,016.00 1,601 - 2,000 12 182.00 5,087.00 2,001 - 2,400 13 220.00 6,158.00 2,401 - 3,000 14 277.00 7,765.00 3,001 + 15 373.00 10,442.00

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C. CenturyLink Voice Diversity 5. Rates and Charges c. Diverse Circuit (Cont’d) MILEAGE ZONES OC-3 OC-12 OC-48 0 - 200 1 $ 803.00 $ 3,213.00 $ 12,852.00 201 - 300 2 1,606.00 6,426.00 25,704.00 301 - 400 3 2,410.00 9,639.00 38,556.00 401 - 500 4 3,213.00 12,852.00 51,408.00 501 - 600 5 4,016.00 16,065.00 64,260.00 601 - 700 6 4,819.00 19,278.00 77,112.00 701 - 800 7 5,623.00 22,491.00 89,964.00 801 - 900 8 6,426.00 25,704.00 102,816.00 901 - 1,000 9 7,229.00 28,917.00 115,668.00 1,001 - 1,300 10 9,693.00 38,556.00 154,224.00 1,301 - 1,600 11 12,049.00 48,195.00 192,780.00 1,601 - 2,000 12 15,262.00 61,047.00 244,188.00 2,001 - 2,400 13 18,475.00 73,899.00 295,595.00 2,401 - 3,000 14 23,294.00 93,177.00 372,707.00 3,001 + 15 31,327.00 125,307.00 501,227.00 d. Diversity Enhancement Fee MRC:

• Cannot be waived • Cannot receive FDD and contract term discounts • Cannot receive special pricing discounts • Applied as contributory service

e. Customers who purchase the switch port diversity option will be responsible for the loop (MRC and NRC) as well as the diversity enhancement charge (no backhaul charge).

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C. CenturyLink Voice Diversity (Cont’d) 6. Term/Cancellation of Service a. The term of the Agreement shall begin upon the Effective Date of the Agreement, or

if applicable, an amendment to the Agreement and will continue until the expiration or termination of the last Service to expire or terminate that is out of this RSS or Agreement.

b. CenturyLink Voice Diversity is available on an ICB basis and based upon the actual

options required to meet the customer requirements. This may include a MRC for fiber route miles for the diversely routed circuit priced according to V&H mileage (i.e., backhaul charge), MRC for the primary and diverse circuits, and a MRC for the Diversity enhancement. The service has a minimum term of one year. Detailed terms and conditions will be provided in the contract.

c. If the customer cancels a Diversity enhancement, the customer shall be deemed to

have cancelled the Voice Diversity Service associated with such cancelled Service. If the customer cancels a Diversity enhancement, then the customer shall pay all charges for the Service provided through the effective date of the cancellation and all early termination charges that apply associated with the cancelled Diversity enhancement.

7. Service Condition a. CenturyLink will not provide special construction as part of the service. Any

requests for special construction will be handled on and individual case basis. (1) The customer understands and agrees that the Company has no visibility into the

location of fiber strands, conduits and other network facilities of other carriers and that CenturyLink will not attempt to identify such facilities as part of the service.

(2) The customer understands and agrees that the Company has no visibility into any

circuit on any other carrier network that may or may not be part of a diversity relationship intended by the customer.

(3) The customer understands and agrees that CenturyLink may rearrange or re-groom

the customer’s circuits in accordance with standard Company network maintenance activities. Any Company initiated rearrangement that will remove the customer’s defined diversity relationship, as described in the preceding, will be handled according to the Service Level Agreements are set forth on the following website:


The customer may experience increased latency on diversely routed circuit(s) as a

result of increased actual routing mileage.

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SECTION 11 - PROMOTIONS

A. Affinity Programs



A. Affinity Programs (Cont’d)













Upromise Residential Long Distance Program In partnership with Upromise Inc., beginning May 17, 2009, Upromise members who are new CenturyLink Long Distance customers and purchase a CenturyLink Long Distance calling plan for state-to-state calling may qualify for a Upromise reward. The Upromise member must purchase the CenturyLink service via a Upromise link or by calling 1-866-591-3394 and must register their CenturyLink billing number with Upromise within ten (10) days of ordering service to receive their Upromise reward of a $25.00 college savings. Upromise members must maintain their CenturyLink long distance service for at least 90 days and must have a qualifying Qwest local service product in order to earn the Upromise College Savings Reward.

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B. Special Promotions COMPETITIVE RESPONSE - LOCAL LOOPS PROMOTION In order to acquire or retain customers, from time to time CenturyLink may credit or

waive all or part of the Local Exchange Carrier (LEC) local loop charges in response to an offer made by another interexchange carrier when the customer can demonstrate to CenturyLink’s reasonable satisfaction that the customer intends to accept such offer as an inducement to subscribe to, or remain subscribed to, such other interexchange carriers services. CenturyLink may issue a credit; as determined by the LEC’s applicable interstate non-usage sensitive monthly local loop rates, with such credit not to exceed $2,000.00 dollars per month/per local loop. At its option, CenturyLink may satisfy its obligation under this promotion by issuing credits, checks, coupons, certificates and/or an equivalent monthly percentage discount. Any credit, coupon, or certificate issued under this promotion is non-assignable and must be cashed, used or presented by the customer to whom it was issued before the expiration date specified on the check, coupon, or certificate, after which date the underlying offer and the check, coupon or certificate will be void. Any check, coupon and/or certificate issued pursuant to this promotion can only be used to offset charges for use of CenturyLink scheduled services and is neither refundable nor redeemable for any other type of consideration. Customers receiving the benefits of this promotion may also receive the benefits of other promotional offerings included herein.

COMPETITIVE RESPONSE - SERVICE CHARGE PROMOTION In order to acquire or retain customers, from time to time CenturyLink may credit or

waive all or part of certain monthly recurring service and usage sensitive charges in response to an offer made by another interexchange carrier when the customer can demonstrate to CenturyLink’s reasonable satisfaction that the customer intends to accept such offer as an inducement to subscribe to, or remain subscribed to, such other interexchange carriers services. CenturyLink may credit one or more months of the customer’s CenturyLink monthly recurring non-usage sensitive and specific usage sensitive charges. The total credit or waiver amount given to a customer by CenturyLink under this promotion may have an established maximum dollar amount on either a monthly basis or over the duration of the customer’s contract for specific CenturyLink services including any extensions or renewals of the term. At its option, CenturyLink may satisfy its obligation under this promotion by issuing credits, checks, coupons, certificates, altering the applicable charges and/or an equivalent monthly percentage discounts applied to interstate services. Any credit, coupon or certificate issued under this promotion is non-assignable and must be cashed, used or presented by the customer to whom it was issued before the expiration date specified on the check, coupon or certificate, after which date the underlying offer and the check, coupon, or certificate will be void. Any check, coupon and/or certificate issued pursuant to this promotion can only be used to offset charges for use of CenturyLink scheduled services and is neither refundable nor redeemable for any other type of consideration. Customers receiving the benefits of this promotion may also receive the benefits of other promotional offerings included herein.

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B. Special Promotions (Cont’d) Residential Unlimited Promotion Beginning July 31, 2009, the Company may provide a promotional offer to new

residential CenturyLink long distance customers a $15.00 Unlimited long distance calling plan. The offer is also available to existing residential CenturyLink long distance customers to induce the retention or continuation of long distance services by such customers. The $15.00 Unlimited long distance calling plan has an interstate monthly rate of $5.00. This offer is provisioned in conjunction with the intrastate CenturyLink Unlimited calling plan that has a rate of $10.00 per month. The Long Distance Line Charge of $2.99 still applies. In order to be eligible for this offer, customers must subscribe to the residential Qwest local service package Qwest Choice Home. Other discounts and promotions may apply. All other terms and conditions of the CenturyLink Unlimited calling plan will apply as set forth in the CenturyLink Communications, LLC interstate Rates and Services Schedule. The Company reserves the right to review the availability and conditions of the offer and is available until changed or canceled by the Company. This offer may expire on July 31, 2010 and the customer’s monthly rate, after notice to the customer, will convert to the rates as set forth in the CenturyLink Commuications, LLC interstate Rates and Service Schedule and the CenturyLink Communications, LLC intrastate tariffs/price lists/catalogs/rate schedules.

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B. Special Promotions (Cont’d)

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B. Special Promotions (Cont’d) Capped Rates CenturyLink may offer new business customers the following promotion. The

nonrecurring charges, monthly charges and change charges for Enhanced 8XX Features may be capped at the amounts specified below for customers with a minimum of 80% interstate usage. The charges will be capped on a per-account, per month basis. The following are excluded from the Enhanced 8XX Feature CAP promotion: 8XX Number Sub Fees, EZ Route, GeoPlus, Industry Toll Free Directory Assistance, Payphone surcharges and all per-minute usage charges for interstate, intrastate, domestic, and international. The surcharges, taxes, and per call charges are also not included.

INSTALL/NONRECURRING MONTHLY CHANGE CHARGE CAP CHARGE CAP CHARGE CAP

1-Year Term $2,500.00 $2,500.00 $1,000.00 2-Year Term 2,250.00 2,250.00 900.00 3-Year Term 2,000.00 2,000.00 800.00

Availability Enhanced 8XX Features are available individually or in any combination for both existing

and new customers. Direct Termination Overflow Capped Rates Q.guaranteed and Q.integrity customers with DTO may qualify for capped installation and

change charges. The rate applies per account on a per request basis.

INSTALLATION CHARGE CHANGE CHARGE

• DTO, per request/per account $50.00 $50.00

Q.guaranteed customers with DTO established prior to November 11, 2002 will be credited the difference between the Per 8XX rate, which appears on the customer’s bill, and the capped monthly rate following.

CAPPED MONTHLY RATE

• DTO $50.00

The Company reserves the right to review the promotion availability and conditions. This promotion is available until changed or canceled by the Company.

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B. Special Promotions (Cont’d) Toll Free Customized Features Bundles CenturyLink may offer business customers the following promotion. Toll Free features

may be custom bundled to fit their business needs. The customer may choose any or all of the features in each bundle. The promotion is available for new and renewing CenturyLink Total Advantage, CenturyLink Total Advantage Express, CenturyLink Loyal Advantage and CenturyLink Connect contract customers. Renewing customers must be past their initial contract term and within 3-months of expiration on a 1-year term, within 6-months of expiration on a 2-year term, or within 9-months of expiration on a 3-year or longer term, or in response to an offer made by another interexchange carrier when the customer can demonstrate to CenturyLink's reasonable satisfaction that the customer intends to accept such offer as an inducement to subscribe to, or remain subscribed to, such other interexchange carriers services. Customers under one of these contracts who demonstrate to CenturyLink’s reasonable satisfaction that they have an offer from another interexchange carrier and they intend to accept such offer and terminate service with CenturyLink may convert to these custom bundles with CenturyLink’s written approval. The promotion applies only to the listed features. A one-time non-recurring installation charge of $35.00 per Toll Free number will apply to install or make changes to the Routing or Overflow bundles. This offer is not available for use with the Capped Rates promotion.

Routing Bundle

• Bundle Features - Time of Day - Day of Week - Percent Allocation - Geo Routing - Real Time ANI

• Charges NONRECURRING MONTHLY PER 8XX NUMBER PER 8XX NUMBER $35.00 $35.00 Over Flow Bundle

• Bundle Features - Busy Ring No Answer - Direct Termination Overflow - Super Trunk - In-Switch Overflow - Alternate Route Plans - Real Time ANI

• Charges

35.00 35.00

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Pennies For Your LD From January 1, 2017 through December 31, 2017, the following offer, “Pennies for Your LD” may be provided to new and existing business customers where billing facilities permit. The Company may offer business customers discounted rates for outbound and inbound dedicated and switched interstate and intrastate long distance service. The per minute usage rates are as follows and will be billed in initial 18 second and additional 6 second increments:

Minutes Required Dedicated Switched Interstate Intrastate Interstate Intrastate 40,000 – 100,000 $0.0150 $0.0300 $0.0350 $0.0400 100,000 – 250,000 $0.0125 $0.0300 $0.0300 $0.0400 250,000+ $0.0100 $0.0300 $0.0250 $0.0400

To qualify for this offer, customers must subscribe to services under a Total Advantage agreement and a minimum monthly revenue commitment of $5,000.00 or $60,000 annually and a minimum 3-year term agreement. All other terms and conditions as set forth in the CenturyLink Interstate Rates and Services Schedule and the CenturyLink intrastate tariffs/price lists/catalogs/rate schedules apply. Customers failing to meet the eligibility requirements, or upon expiration of the term agreement, will be charged the Long Distance and Toll Free EZ Rates as set forth in the CenturyLink Interstate Rates and Services Schedule and the CenturyLink intrastate tariffs/price lists/catalogs/rate schedules. This special offer may not be combined with any other discounts or promotions. The Company reserves the right to review the availability and conditions of this offer.




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Communications Company, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 1 Effective: November 18, 2015 Release 2

SECTION 103. OBSOLETE RESIDENCE VOICE LONG DISTANCE SERVICE OFFERINGS

A. General Rates for Directory Assistance, operator assisted calls and payphone surcharges could




B. Casual Calling RESERVED FOR FUTURE USE



C. Travel Travel Services enable customers and authorized users to use the Company's service from

locations other than the customer's premises. Access to the network is available through 1-800 access arrangements; the caller will then be prompted to dial the telephone number associated with the called station and an authorization code in order to complete a call.

1. Residential Calling Card a. General Description The Residential Calling Card allows customers to make domestic and international calls

away from home anywhere in the United States. To initiate a Residential Calling Card call, the customer dials a toll-free 800 number.

The voice response unit ("VRU") then instructs the customer to input the authorization code, which is the customer's billed to number plus four (4) digits. After the proper verification of the authorization code, the VRU guides the customer through the available options.

b. Billing All domestic calls are billed in full minute increments. c. Rates

• Per Minute Rates

- All Time Periods $0.69

• Surcharge

- Per Call: 1.25 - Operator Surcharge, per call 2.25



C. Travel (Cont’d) 2. Optional Calling Plan Calling Card a. Description Optional Calling Plan Calling Card offers residential customers access to the Company’s

network by dialing a toll-free access number and an authorization code. All calls are timed and billed in one-minute increments. The following rate is valid for domestic calls only. A monthly fee is applied beginning with the customer’s first invoice.

b. Rates

• Per Minute Rate

- All time periods $0.25

• Monthly Fee 1.00



C. Travel (Cont’d) 3. 800/Toll-Free a. Product 446 Effective August 13, 2002, Product 446 is grandfathered to existing customers. Existing

customers currently subscribing to Product 446 may retain the plan, but no new customers may order the service.

Product 446 is a toll-free inbound calling arrangement designed for residential users of

Product 445. Under this arrangement, the customer, not the account associated with the originating location, is billed for all rates and charges associated with the service. Persons wishing to contact the customer dial a toll-free access number and a 4-digit security code; the call is then routed to the customer’s telephone. This service is only available in locations within the contiguous United States. Customers may receive incoming calls from locations in the Mainland USA, Alaska, Puerto Rico, Virgin Islands and Canada. Service is provided at the rates set forth below. All calls are timed and billed in 1-minute increments. A monthly recurring charge of $2.50 is applicable to each inbound service arrangement provided to the customer.

PEAK HOURS OFF-PEAK HOURS

• Usage Charges $0.1100 $0.1100 4. SilverCard Travel Service Effective September 6, 2002, SilverCard Travel Service is grandfathered to existing

customers. Existing customers currently subscribing to SilverCard Travel Service may retain the plan, but no new customers may order the service.

SilverCard Travel Service is a one-way dial-up arrangement for customers to use when

traveling. Calls placed pursuant to this option are rated at $0.25 per minute. A per call set-up charge of $0.25 is also applicable. Domestic calls placed pursuant to this option are included in the total monthly usage for purposes of determining a customer's Volume Discount, however, such discounts are not applicable to SilverCard Travel Service calls.



C. Travel (Cont’d) 5. Connections Calling Card Effective September 6, 2002, Connections Calling Card is grandfathered to existing

customers. Existing customers currently subscribing to Connections Calling Card may retain the plan, but no new customers may order the service.

The Connections Calling Card offers customers enhanced features and functions for use

when traveling. Customers access the network by dialing a toll-free access number and an authorization code. Standard travel service is provided at a rate of $0.25 per minute and $0.25 per call. All calls are timed and billed for an initial period of one minute; usage thereafter is timed and billed in 6-second increments. The per-call charge may be waived for users affiliated with corporate customers and affinity programs. The following features are available to customers:

• Voice Mail $0.35 Per Minute • Personal Mail Box 2.50 Per Month • Information Services 0.65 Per Minute • Directory Assistance [1] • Directory Assistance/call completion 1.00 Per Call • Conference Calling 1.25 Per Conference Leg 0.30 Per Minute Per Leg • Message Delivery Service 0.75 Per Call • Account Codes No Charge • Card Limit Service 0.05 Per Call • Card Number Blocking 1.00 Per Card

[1] The Directory Assistance rate applies as specified in QCC FCC Operator Service

Informational Tariff.



C. Travel (Cont’d) 6. Connections II Calling Card Effective September 6, 2002, Connections II Calling Card is grandfathered to existing

customers. Existing customers currently subscribing to Connections II Calling Card may retain the plan, but no new customers may order the service.

The Connections II Calling Card offers customers access to Qwest’s network by dialing a

toll-free access number and an authorization code. Service is provided at a rate of $0.199 per minute and is limited to use within the United States, international calling is not permitted. All calls are timed and billed in one minute increments.

7. Product 405 Effective August 13, 2002, Product 405 is grandfathered to existing customers. Existing


Product 405 is a calling card service available to Product 401, Product 402, Product 601,

Product 602, Product 608, Product 609, Product 614 and Product 615 subscribers. Calling Card users access this service by dialing a Company assigned toll-free number and authorization code. This service is provided at a rate of $0.50 per minute; a per call charge of $0.40 is also applicable. All calls are timed and billed for an initial period of 18 seconds; usage thereafter is timed and billed in six (6) second increments.



C. Travel (Cont’d) 8. Combined Service Arrangements a. Program 430 Effective August 13, 2002, Product 430 is grandfathered to existing customers. Existing


Product 430 is an outbound service designed for residential users. Access to the service

is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. Customers subscribe to the service through an authorized representative. This service may be combined with Product 431. A monthly recurring charge of $1.95 applies for each location subscribed to this service. Service is provided at the rates shown below. All calls are timed and billed for an initial period of 60 seconds, usage thereafter is timed and billed in 6-second increments. Customers may elect to use either the Connections Calling Card or the Connections II Calling Card for use when traveling. Under this arrangement, customers may elect to subscribe to either Qwest’s World Option International Rate Plan or Qwest’s standard Direct Dial International Calling Plan for calls placed to international points.


• Usage Charges $0.0990 $0.0990

b. Program 431 Effective August 13, 2002, Product 431 is grandfathered to existing customers. Existing


Product 431 is an inbound service enables residential users to provide toll-free calling to

their home telephone. Access to the service is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. Customers subscribe to the service through an authorized representative. A monthly recurring charge of $2.50 applies for each location subscribed to this service. Service is provided at the rates shown below. All calls are timed and billed for an initial period of 60 seconds, usage thereafter is timed and billed in 6-second increments.


• Usage Charges $0.0990 $0.0990



C. Travel 8. Combined Service Arrangements (Cont’d) c. Program 150 Effective September 6, 2002, Program 150 is grandfathered to existing customers.

Existing customers currently subscribing to Program 150 may retain the plan, but no new customers may order the service.

Program 150 offers a series of service arrangements to residential customers as

described below. Access to the network is furnished only on a presubscription basis from end offices directly served by the Company. Customers subscribe to the service through an authorized representative of the Company or by contacting the Company directly.

(1) Product 150 is residential outbound service. Service is provided at a rate of $0.10 per

minute. Calls placed using this service are timed and billed in 60-second increments. (2) Product 151 is an inbound service, which is available to residential customers. Under

this arrangement, callers dial a toll-free access number and a security code; the call is then routed to the customer’s telephone in the United States Mainland. Service is provided at the rates shown below. Calls placed using this service are timed and billed in 60-second increments.


• Usage Charges $0.1000 $0.1000



C. Travel 8. Combined Service Arrangements (Cont’d) d. Program 160 Effective September 6, 2002, Program 160 is grandfathered to existing customers.


Program 160 offers a series of service arrangements to residential customers as


(1) Product 160 is residential outbound service. Access to the service is only available on

a presubscription basis from end offices directly served by the Company. Customers subscribe to the service through an authorized representative of the Company. Service is provided at the rates shown below. Peak Hour rates apply to calls placed between 7:00 am and 7:00 pm, Monday through Friday; Off-Peak Hour rates apply at all other times and on Carrier Recognized Holidays. Calls placed using this service are timed and billed in 60-second increments.


• Usage Charges $0.15 $0.07

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 10.1 Effective: September 1, 2017 Release 3



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D. Voice Long Distance Services 1. Home 800 a. General Description Home 800 is an 800 product designed for residential customers. A customer will be

assigned an 800 number and security code. Calls made to their 800 number with their security code will ring to their residence.

b. Billing Increments Billing will be done in initial 60-second increments and additional one (1) second

increments. c. Rates In addition to the per minute usage rate specified below, a payphone surcharge will apply

to calls placed from payphones using the Home 800 number. The per minute usage rate is as follows:

• All Time Periods $0.30 • Optional Home 800 or Plan I


MONTHLY RATE • Optional Home 800 or Plan I

- Per Line $1.00

d. Availability Home 800 is available to any residential customer.



D. Voice Long Distance Services (Cont’d) 2. CenturyLink Rollback a. General Description The CenturyLink Rollback offering provides the residence customer with low per minute

rates. The customer automatically receives the Home 800 product with this offering. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this RSS, in the event that

any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), CenturyLink reserves the right, at any time and without notice to:

• Pass through to the customer all or a portion of, any charges or surcharges directly or

indirectly related to such Regulatory Activity; or, • Modify the rates, including any rate guarantees and/or terms and conditions contained

in this RSS to reflect the impact of such Regulatory Activity.

c. Terms and Conditions Customers with CenturyLink Rollback are eligible for numerous promotions. d. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. e. Billing/Rounding All calls on service subscribing to CenturyLink Rollback are rounded to the next full

minute.

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D. Voice Long Distance Services 2. CenturyLink Rollback (Cont’d) f. Rate Applications The monthly fee applies for every 2 lines up to a maximum of 50 lines. The additional

monthly fees are applied in the same manner as the first line(s). The monthly recurring, Long Distance Line Charge, applies per account each month. g. Rates and Charges MONTHLY RATE PER MINUTE SURCHARGE

• CenturyLink Rollback, per each 2 lines 4.00 (I) — —

• Long Distance Line Charge - Per Account 2.99

• State-to-state calls

- Weekday[1] — $0.10 — - Weekend[2] — 0.05 —

[1] Weekday rates apply from Monday 12:00 AM through Friday 11:59 PM. [2] Weekend rates apply from Saturday 12:00 AM through Sunday 11:59 PM.



D. Voice Long Distance Services 2. CenturyLink Rollback g. Rates and Charges (Cont’d) MONTHLY RATE PER MINUTE SURCHARGE

• Calling Card Rates - Per Call — — $1.25 - Usage-all days/times — $0.69 —

• Home 800 — 0.30 —

i. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


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D. Voice Long Distance Services (Cont’d) 3. Lead Flat a. General Description The Lead Flat service offering, sometimes referred to as the CenturyLink Five Cent

Plan, provides the customer with a per minute state-to-state calling 24 hours a day, 7 days a week. The customer automatically receives the Home 800 product with this offering. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this RSS, in the event that

any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (Regulatory Activity), CenturyLink reserves the right, at any time and without notice to:

• Pass through to the customer all or a portion of, any charges or surcharges directly or

indirectly related to such Regulatory Activity; or, • Modify the rates, including any rate guarantees and/or terms and conditions contained

in this RSS to reflect the impact of such Regulatory Activity.

c. Terms and Conditions Lead Flat is available to residential customers. Customers with Lead Flat service are eligible for numerous promotions. d. Billing/Rounding All calls on service subscribing to Lead Flat are rounded to the next full minute.

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D. Voice Long Distance Services 3. Lead Flat (Cont’d) e. Rates and Charges MONTHLY RATE PER MINUTE SURCHARGE

• Lead Flat - Paper bill $9.00 (I) $0.05 — - On-line bill or Automatic credit card payment debit 3.95 0.05 —

• Long Distance Line Charge - Per Account 2.99

• Additional lines with

Lead Flat, per each 2 lines 9.00 (I) 0.05 —

• Calling Card Rates - Per Call — — $1.25 - Usage — 0.69 —

• Home 800 — 0.30 —

g. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company




D. Voice Long Distance Services (Cont’d) 4. 6 Cent No Fee a. General Description 6 Cent No Fee will allow consumer customers to complete interstate toll, including

Alaska and Hawaii, at a low rate. With a minimum of $10.00 of interstate toll per month, there is no monthly charge. Service is available on a full-time basis, 24 hours a day, 7 days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions ISP is not available with this product. The DIFF card may be used with this service. c. Billing Billing will be done in full minute increments. d. Rates PER MINUTE

• Interstate Calls $0.06

• Calling Card

- All Time Periods, per minute 0.69 - Surcharge, per call 1.25

• Home 800, per minute 0.30

MONTHLY FEE

• Long Distance Line Charge, per Account $2.99

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D. Voice Long Distance Services 4. 6 Cent No Fee (Cont’d) e. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. f. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


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D. Voice Long Distance Services (Cont’d) 5. CenturyLink Membership Plan a. General Description The CenturyLink Membership Plan is a direct-dial toll plan designed for new residential

customers only. The plan offers interstate toll calling any time of the day, any day of the week. The customer automatically receives the Home 800 product with this offering. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions The annual membership fee will not be prorated or reimbursed. c. Billing Calls are billed in full minute increments. d. Rates PER MINUTE

• Usage Rate $0.10

ANNUAL FEE • Membership Fee, per Line $31.95 (I)

MONTHLY FEE

• Long Distance Line Charge, per Account $2.99

e. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company




D. Voice Long Distance Services (Cont’d) 6. CenturyLink 200 Plan a. General Description The CenturyLink 200 Plan is a direct-dial toll plan designed for new and existing

residential customers. Customers may make a total of 200 combined interstate and/or intrastate minutes of use any time of the day, any day of the week. The customer automatically receives the Home 800 product. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions

• Calling card minutes are not included. • International calls are not included. • Calls must be direct-dialed from the customer’s residential telephone. • Carryover of minutes from month to month is not allowed. Unused minutes will be

forfeited.

c. Billing Calls are billed in full minute increments. d. Rates PER MINUTE

• Usage Rate - Over 200 Minutes $0.10 (I)

MONTHLY FEE

• Domestic Calling Plan, per Each Two Lines $14.95 • Long Distance Line Charge, per Account 2.99





D. Voice Long Distance Services (Cont’d) 7. CenturyLink 250 Plan a. General Description The CenturyLink 250 Plan is a direct-dial toll plan designed for new and existing

residential customers. Customers may make a total of 250 interstate minutes of use any time of the day, any day of the week for a monthly fee. A monthly fee will be applied beginning with the customer’s first invoice. Interstate toll minutes-of-use over 250 minutes is priced as shown. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.


• Calling card minutes are not included. • International calls are not included. • Instate calls are not included. • Calls must be direct-dialed from the customer’s residential telephone. • Carry over of minutes from month to month is not allowed. Unused minutes will be

forfeited. c. Billing Calls are billed in full minute increments. d. Rates PER MINUTE

• Usage Rate - Over 200 Minutes $0.07

MONTHLY FEE

• Domestic Calling Plan, per Each Two Lines $9.95 • Long Distance Line Charge, per Account 2.99



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D. Voice Long Distance Services (Cont’d) 8. 10 Cent Flat Rate Plan a. Description The 10 Cent Flat Rate Plan offering allows a residential customer to complete interstate

direct dialed long distance calls. The customer automatically receives the Home 800 product. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions (1) This plan is provided in conjunction with the intrastate 10 Cent Flat Rate Plan. (2) Calling Card Service and Home 800 Service are available to residential customers



PER MONTH

• Per line $2.95 • Long Distance Line Charge, per Account 2.99

PER MINUTE


d. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


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D. Voice Long Distance Services (Cont’d) 9. Product 436 Effective August 13, 2002, Product 436 is grandfathered to existing customers. Existing


a. Description Product 436 is an inbound service designed for residential users. Under this

arrangement, callers dial a toll-free access number and a security code; the call is then routed to the customer’s telephone in the United States Mainland. Customers subscribe to the service through an authorized representative of the Company. A monthly recurring charge of $2.50 applies for each location subscribed to this service. Service is provided at the rates shown below. Calls placed using this service are timed and billed for an initial period of 60 seconds, usage thereafter is timed and billed in six 6-second increments.


• Usage Charges $0.0990 $0.0990

MONTHLY FEE Long Distance Line Charge

• Per Account $2.99

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D. Voice Long Distance Services (Cont’d) 10. Residential Service Effective August 13, 2002, Residential Service is grandfathered to existing customers.

Existing customers currently subscribing to Residential Service may retain the plan, but no new customers may order the service.

Residential Service is a residential product offering which is available in equal access

areas. The Minimum Service Period for service is one month. All calls are rated and billed for an initial period of one (1) minute; usage thereafter is measured in 6-second increments. Customers utilizing this service will be billed at a rate of $0.180 per minute for calls placed during Peak Hours; Off Peak calls shall be rated at $0.095 per minute.

Customers will be billed a monthly fee, per account, called the Long Distance Line

Charge. The amount billed is $2.99. 11. Personal Choice Residential Service Effective August 13, 2002, Personal Choice Residential Service is grandfathered to

existing customers. Existing customers currently subscribing to Personal Choice Residential Service may retain the plan, but no new customers may order the service.

Personal Choice Residential Service is a residential product offering. Customers utilizing

this service will be billed at a rate of $0.210 per minute for calls placed during the Day; $0.13 per minute for calls placed during the Evening and $0.11 per minute for calls placed during Night/Weekend hours. All calls are rated and billed for an initial period of 1 minute; usage thereafter is measured in 6-second increments.

Customers will be billed a monthly fee, per account, called the Long Distance Line

Charge. The amount billed is $2.99.

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D. Voice Long Distance Services (Cont’d) 12. CenturyLink Connections - Residential Effective August 13, 2002, CenturyLink Connections - Residential is grandfathered to

existing customers. Existing customers currently subscribing to CenturyLink Connections - Residential may retain the plan, but no new customers may order the service.

CenturyLink Connections - Residential is an outbound, multi-point MTS service designed

for residential users. Access to the network is available on a presubscription basis from end offices directly served by the Company within the US Mainland. The Minimum Service Period for service is one month. All calls are timed and billed in six-second increments. Per minute usage charges vary depending upon the destination of the call as set forth below. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE Long Distance Line Charge

• Per Account $2.99 PEAK OFF-PEAK HOURS HOURS

• Usage Charges $0.1700 $0.1000 13. EZ-Save Effective August 13, 2002, EZ Save is grandfathered to existing customers. Existing

customers currently subscribing to EZ Save may retain the plan, but no new customers may order the service.

EZ-Save is an outbound, multi-point MTS service designed for residential users in non-

Equal Access areas. Access to the network is available on a dial up basis using the Company’s 5-digit access code. The Minimum Service Period for Service is one (1) month. All calls are timed and billed for an initial period of one (1) minute; usage thereafter is measured in 6-second increments. The following per minute rates are applicable to this service:

DAY EVENING NIGHT/WEEKEND $0.210 $0.130 $0.110

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D. Voice Long Distance Services (Cont’d) 14. Qwest FreeRewards Program I Effective August 13, 2002, Qwest FreeRewards Program I is grandfathered to existing

customers. Existing customers currently subscribing to Qwest FreeRewards Program I may retain the plan, but no new customers may order the service.

The Qwest FreeRewards Program I is available to customers who directly subscribe to EZ

Save or the Qwest Connections Calling Card. This program is not available to customers who have subscribed to Qwest’s services through an authorized independent sales representative. Customers must request enrollment in this program in order to be eligible to receive FreeReward points. Customers redeem the FreeReward points for merchandise contained in the Qwest FreeRewards catalog.

There are three classes of FreeReward points:

• Earned Points are allocated based upon a customer’s total monthly usage charges. Customers receive 25 Earned Points per minute of use.

• Free Points are awarded in two ways. New customers automatically receive 1,000

FreeReward points for enrolling in the program. Subsequent points are automatically earned by the customer at a rate of 500 FreeReward points per month.

• Anniversary Points are awarded on the customer’s one year anniversary of enrollment

in the Qwest FreeRewards Program. Awards are based upon the customer’s total Earned Reward Points for the year. In addition, customers receive a FreeRewards bonus equal to the total number of Earned Reward for the preceding 12 month period.

Qwest FreeRewards Program I enrollees who cancel Qwest services automatically forfeit

all accrued points and the ability to redeem such points for catalog merchandise. In the event that Qwest terminates the FreeRewards Program, enrollees will be given six months to redeem all FreeRewards for catalog merchandise.



D. Voice Long Distance Services (Cont’d) 15. FreeRewards Program II Effective August 13, 2002, FreeRewards Program II is grandfathered to existing

customers. Existing customers currently subscribing to FreeRewards Program II may retain the plan, but no new customers may order the service.

The FreeRewards Program II is available to customers who have subscribed to Product

901 or 902 through an authorized independent sales representative. Customers must request enrollment in this program in order to be eligible to receive FreeReward points. Customers redeem the FreeReward points for merchandise contained in the Qwest FreeRewards catalog.

The following classes of FreeReward points are available under this program:

• Earned Points are allocated based upon a customer’s total monthly usage charges. Program enrollees receive three (3) Earned Points per minute of use.

• Anniversary Points are awarded on the customer’s one year anniversary of enrollment

in the Qwest FreeRewards Program. Awards are based upon the customer’s total Earned Reward Points for the year. In addition, customers receive a FreeRewards bonus equal to the total number of Earned Reward for the preceding twelve month period.

Qwest FreeRewards Program II enrollees who cancel Qwest services automatically forfeit

all accrued points and the ability to redeem such points for catalog merchandise. In the event that Qwest terminates the FreeRewards Program, enrollees will be given six months to redeem all FreeRewards for catalog merchandise.





Product 411 is an outbound service designed for residential users. In addition to any other

fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage. Customers may subscribe to the service by:

• Sending in a positive response to a direct mailing from the Company; • Positively responding to a solicitation from an authorized representative of the

Company; or, • Contacting the Company directly.

Access to the service is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. Service is provided at the rates shown below. Calls placed using this service are timed and billed in full minute increments.

MONTHLY FEE

Long Distance Line Charge • Per Account $2.99


• Usage Charges $0.1000 $0.1000

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Product 412 is an outbound residential service which is available on a presubscription

basis. Dial-up access is also permitted in those areas where intraLATA presubscription has not been implemented by the local exchange carrier. Customers subscribe to the service by;

• Sending in a positive response to a direct mailing from the Company, • Positively responding to a solicitation from an authorized representative of the

Company, or • Contacting the Company directly.

A minimum monthly usage charge of $4.50 per account is applicable to this service. Interstate and intrastate usage is credited toward the minimum monthly usage charge; calls placed to international locations are also included. Service is provided at the rates shown below. All calls are timed and billed in 60-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE



• Usage Charges $0.1400 $0.1400

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Product 413 is a residential service designed for customers whose monthly usage varies

from month to month. Under this arrangement, interstate usage charges vary depending upon the customer’s calling patterns. Service is provided at the rates shown below; calls placed within the US Mainland on Sunday are billed at an undiscounted rate of $0.05 per minute. All calls are timed and billed in 60-second increments. Those customers whose undiscounted total monthly usage for intrastate calls and calls placed within the contiguous United States equals or exceeds $15.00 receive a discount of $0.02 per minute for those calls. A minimum monthly usage charge of $4.50 per account is applicable to this service.

Interstate and intrastate usage is credited toward the minimum monthly usage charge;

calls placed to international locations are also included. This product is available on a presubscription basis; dial-up access is permitted in those areas where intraLATA presubscription has not been implemented by the local exchange carrier. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage. Customers subscribe to this service by:


Company, or • Contacting the Company directly.

MONTHLY FEE Long Distance Line Charge • Per Account $2.99

BASE RATE DISCOUNT RATE

• Usage Charges[1] $0.14 $0.12 [1] Excludes calls placed on Sunday.

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D. Voice Long Distance Services (Cont’d) 19. Product 414 Effective August 13, 2002, Product 414 is grandfathered to existing customers.

Existing customers currently subscribing to Product 414 may retain the plan, but no new customers may order the service.

Product 414 is a residential service which is furnished on a presubscription basis;

Dial-up service is provided in those areas where intraLATA presubscription has not been implemented by the local exchange carrier. Customers subscribe to the service by;


Company, or • Contacting the Company’s toll-free number.

The minimum monthly usage charge for this service is $4.50 per account. Interstate and intrastate usage is credited toward the minimum monthly usage charge; Calling Card calls and calls placed to international locations are also included. Service is provided at the rates shown below. Peak Hour Rates are applicable to calls placed Monday through Friday from 8:00 AM to, but not including, 5:00 PM; Off-Peak Rates apply to calls placed at all other times. All calls are timed and billed in 60-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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Product 417 is designed for residential customers. Customers subscribe to the service by;



Access to the service is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. Service is provided at the rates shown below. All calls are timed and billed for an initial period of 60-seconds, usage thereafter is timed and billed in 6-second increments. A monthly recurring charge of $4.50 applies for each location subscribed to this service. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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Product 418 is a residential outbound service. Access is available on a presubscription

basis; Dial-up service is provided in those areas where intraLATA presubscription has not been implemented by the local exchange carrier. Customers subscribe to the service by;



Service is provided at the rates shown below. All calls are timed and billed for an initial period of 60-seconds, usage thereafter is timed and billed in 6-second increments. The minimum monthly usage charge for this service is $4.50 per account. Usage for all calls is credited toward the minimum monthly usage charge (i.e. interstate and intrastate direct dial calls, calls placed to international locations and calling card calls). In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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Product 419 is designed for residential customers whose monthly usage for interstate calls

equals or exceeds $15.00. This product is available on a presubscription basis; dial-up access is permitted in those areas where intraLATA presubscription has not been implemented by the local exchange carrier. Customers may subscribe to this service by;



A minimum monthly usage charge of $4.50 per account is applicable to this service. Interstate and intrastate usage is credited toward the minimum monthly usage charge; calls placed to international locations are also included. Interstate service is provided at the base rates shown below. All calls are timed and billed for an initial period of 60-second increments; usage thereafter is timed and billed in 6-second increments. Under this arrangement, a discount of $0.02 per minute is applied to customers whose undiscounted total monthly usage for intrastate calls and calls placed within the contiguous United States equals or exceeds $15.00. The discount applies to intrastate calls and interstate calls (calls which originate and terminate within the contiguous United States) placed between Monday and Saturday. An undiscounted rate of $0.05 is applicable to calls placed within the United States Mainland on Sunday. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE


BASE RATE DISCOUNT RATE

• Usage Charges[1] $0.14 $0.12 [1] Except calls placed on Sundays.

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Product 420 is an outbound service designed for residential users. Customers subscribe to

the service by;



Access to the service is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. A minimum monthly usage charge of $4.50 per account is applicable to this service. Usage for all calls is credited toward the minimum monthly usage charge (i.e. interstate and intrastate direct dial calls, calls placed to international locations and calling card calls). Service is provided at the per minute rates shown below. Peak Hour Rates are applicable to calls placed Monday through Friday from 8:00 AM to, but not including, 5:00 PM; Off-Peak Rates apply to calls placed at all other times. All calls are timed and billed for an initial period of 60-seconds, usage thereafter is timed and billed in 6-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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D. Voice Long Distance Services (Cont’d) 24. Charter Member Programs Effective August 13, 2002, Charter Member Programs are grandfathered to existing

customers. Existing customers currently subscribing to Charter Member Programs may retain the plan, but no new customers may order the service.

Customers who subscribe to Product 411 or Product 417 on or before December 31, 1998

may elect to enroll in one of the following programs: a. Program 433: Product 411 customers who select this option will be guaranteed that the

rates and charges for intrastate service will not change until January 1, 2001. Rates and charges for service on and after January 1, 2001 may be increased from prior levels.

b. Program 434: Under this option, Product 417 customers are guaranteed that the rates

and charges for Product 417 service will not change until January 1, 2001. Rates and charges for service on and after January 1, 2001 may be increased from prior levels.

MONTHLY FEE


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D. Voice Long Distance Services 24. Charter Member Programs (Cont’d) c. Free Minute Program: In the alternative, customers subscribing to Product 411

or Product 417 may elect to automatically accumulate a credit of free minutes (usage credit) for each month that the customer uses the service for up to 42 months. Such credits are based upon the customer’s usage for intrastate and interstate outbound calls only; calling card usage and calls placed to international locations are not included and do not qualify for credit awards. Usage Credits will be noted on the customer’s invoice and will be applied to the customer’s usage for calls placed throughout the month following the issuance of the credit (credit month). Usage Credits which exceed the customer’s minutes of use for the credit month cannot be carried over to subsequent months. In order to qualify for Usage Credits, the customer must remain a user of to Product 411 or Product 417. Customers who select to use a Qwest product offering other than Product 411 or Product 417 will: 1) be awarded usage credits up until the month prior to the cancellation of service; and, 2) terminate their eligibility for participation this program. If at any time during this promotion, the customer presubscribes to an interexchange carrier other than Qwest, the customer will: 1) forfeit any unawarded usage credits for the entire six month qualification period; and, 2) terminate their eligibility for this program. Customers who are not in good payment standing with the Company are not eligible to receive credit awards. Usage credits will accumulate and be applied to the customer’s account on a six month basis in accordance with the following schedule.

SUBSCRIPTION MONTHLY USAGE SIX MONTH USAGE PERIOD CREDIT CREDIT AWARD 6 months 10 60 12 months 20 120 18 months 30 180 24 months 40 240 30 months 50 300 36 months 60 360 42 months 70 420

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D. Voice Long Distance Services (Cont’d) 25. QNC 432 Product QNC 432 Product is a dial-up access service available to residential users. This product

is provided and marketed by the Company under the trade name of QNC. Calls placed using this service are rated pursuant to the following schedule. Each call is billed a 3-minute minimum initial period. Additional minutes or fractions thereof beyond the initial period are billed in 1-minute increments. A per call charge of $0.25 is also applicable. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE


RATE PER MINUTE

• Usage Charges $0.16



Product 432 is a residential outbound service which is made available through an

authorized representative of the Company. Customers may presubscribe to the service through the customer’s local exchange carrier; dial-up access is also available. Service is provided at the rates shown below. All calls are timed and billed in 6-second increments. Customers may also obtain a Connections Calling Card for use when traveling. A monthly recurring charge of $3.95 per location is also applicable. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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Product 445 is an outbound residential service which is provided in conjunction with an

authorized representative of the Company. Customers presubscribe to the service through the customer’s local exchange carrier; dial-up access is also available in areas where equal access has not been implemented. Service is provided at the rates shown below. All calls are timed and billed in 60-second increments. The Connections Calling Card is available for customer to use when traveling. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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D. Voice Long Distance Services (Cont’d) 28. Charter Member Program - Product 401 and 402 Effective August 13, 2002, Charter Member Program - Product 401 and 402 is

grandfathered to existing customers. Existing customers currently subscribing to Charter Member Program - Product 401 and 402 may retain the plan, but no new customers may order the service.

Customers who subscribe to either Product 401 or 402 on or before September 30, 1998

are eligible to receive the following benefits: a. A guarantee that rates for interstate calls will not change until after December 31, 2000; b. A waiver of the monthly recurring charge for each toll-free number used by a Product

402 customer; c. A credit of one (1) free month of usage after 12 months on the service. The amount of

the credit is equal to the customer’s average monthly usage charges for all services for the preceding six month period; and,

d. Reimbursement of charges by local exchange carriers to change the customer’s service

to route long distance calls to Qwest.





Product 425 is an outbound service designed for residential customers. Access to the

service is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. Customers subscribe to the service by;



Service is provided at the rates shown below. Calls placed using this service are timed and billed in 60-second increments. Beginning June 16, 1998, this product offering will not be available to new customers. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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Product 426 is an outbound service which is available to residential customers whose

total monthly usage equals or exceeds $30.00. Access to the network is furnished on a presubscription basis from end offices directly served by the Company. Dial-up service is also available. Customers subscribe to the service by:



A minimum monthly usage charge of $5.00 per account is applicable to this service. Interstate and intrastate usage is credited toward the minimum monthly usage charge; calls placed to international locations are also included. Service is provided at the rates shown below. Calls placed using this service are timed and billed in 60-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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Product 435 is a residential outbound service. Customers subscribe to the service through

an authorized representative of the Company. The service is furnished on a presubscription basis from end offices directly served by the Company; dial-up service is also available. A monthly recurring charge of $3.00 applies for each location subscribed to this service. Service is provided at the rates shown below. Calls placed using this service are timed and billed for an initial period of 60 seconds, usage thereafter is timed and billed in 6-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE




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D. Voice Long Distance Services (Cont’d) 32 Product 438 Effective August 13, 2002, Product 438 is grandfathered to existing customers. Existing


Product 438 enables users of cellular or Personal Communications Services (PCS)

telephones to place long distance calls within the US Mainland and to locations Alaska, Hawaii, Puerto Rico, and Virgin Islands. Under this arrangement, international calling is not permitted. The customer may subscribe to this service either through an authorized representative of the Company or by contacting the Company directly. The Company is not responsible if communications cannot be established or maintained due to Cellular Access or PCS Access or because of adverse atmospheric or other like limitations. Service is provided at a rate of $0.15 per minute. All calls are timed in 60-second increments.



Product 169 is an outbound direct dial service designed for residential users. Customers

subscribe to the service through an authorized representative of the Company. This service is only available in locations where equal access has been implemented by the local exchange carrier. Service is provided at the rates shown below. All calls are timed and billed for an initial period of 60-seconds, usage thereafter is timed and billed in 6-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE


RATE PER MINUTE

• Usage Charges $0.099

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Product 170 is a residential outbound service. This service is only available in locations

where equal access has been implemented by the local exchange carrier. Customers subscribe to the service through an authorized representative of the Company. Service is provided at the rates shown below. All calls are timed and billed for an initial period of 60-seconds, usage thereafter is timed and billed in 6-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE


RATE PER MINUTE

• Usage Charges $0.109 35. Product 427 Effective August 13, 2002, Product 427 is grandfathered to existing customers. Existing


Product 427 is an outbound direct dial service designed for residential customers. Service

is available in locations where equal access has been implemented by the local exchange carrier. Under this arrangement, service within the US Mainland, and from the US Mainland to Alaska, Hawaii, Puerto Rico and the US Virgin Islands is provided at a rate of $0.10 per minute. All calls are timed and billed in 60-second increments. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

MONTHLY FEE


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D. Voice Long Distance Services (Cont’d) 36. Difference Effective August 13, 2002, Difference #5 and Difference #7 are grandfathered to existing

customers. Existing customers currently subscribing to Difference #5 or Difference #7 may retain the plan, but no new customers may order the service.

a. General Description Difference will allow a customer to complete calls between any two points within the

contiguous United States and various non-contiguous U.S. regions; including Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam and CNMI. Difference Calling Card and Home 800 service are also available to customers subscribing to Difference. A monthly fee will be applied beginning with the customer’s first invoice. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

Effective October 5, 2001, Difference #6 is grandfathered to existing customers.

Existing customers currently subscribing to Difference #6 may retain the plan, but no new customers may order the service.

Difference #6 - Upon enrollment in the offer, the customer must designate to the

Company a valid commercial credit card through which the customer will be automatically billed for usage under the offer. Customers must review billing details via Company on-line Customer Service using the Internet.

b. Billing Billing will be done in full minute increments.

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D. Voice Long Distance Services 36. Difference (Cont’d) c. Rates The per minute usage rates are as follows:

• Difference #1: PEAK OFF-PEAK $0.10 $0.10 ALL TIME PERIOD

• Difference #2: $0.10 • Difference #3: 0.10 • Difference #5: 0.05 • Difference #6: 0.05 • Difference #7: 0.05

d. Time Periods

• Peak: 7am - 7pm, Monday thru Friday • Off-Peak: All other times

e. Monthly Fee:

• Difference #1 $ 8.00 (I) • Difference #2 8.00 (I) • Difference #5 10.00 • Difference #6 14.95 • Difference #7 7.95 • Long Distance Line Charge, Per Account 2.99



D. Voice Long Distance Services 36. Difference (Cont’d) f. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. g. Difference Calling Card:

• All Time Periods $0.69 • Surcharge 1.25 • Home 800: 0.30/per minute • Operator Surcharge: 2.25/per call[1]

h. Availability Difference is available to all customers who have no more than five residential lines.

This service is also available to home-based business customers who have no more than five business lines.

[1] An “Operator Surcharge” applies when the caller either enters nothing, defaults to an

operator and requests the operator to complete the call, or has the ability to complete the dialed digits of their call, but chooses to dial the appropriate operator code only (e.g., 0-, 00, 1010432), and requests that the operator complete the call. This surcharge will be in lieu of the existing per call surcharge.



D. Voice Long Distance Services (Cont’d) 37. Campus Talk Dedicated Service Effective August 13, 2002, Campus Talk Dedicated Service is grandfathered to existing

customers. Existing customers currently subscribing to Campus Talk Dedicated Service may retain the plan, but no new customers may order the service.

a. General Description Campus Talk is a student billing service which will be marketed to various types of

educational institutions; training facilities and/or housing entities that want to provide a long distance service to their residents and employees. Campus Talk provides long distance service to all types of students (current and previous) that are 18 years or older. This service requires dedicated access to either the school's or training center’s PBX or Centrex Site and will require the use of authorization codes.

Campus Talk Options provides the educational institution; training facility; and/or

housing entity with the ability to select the end-user rate based on what is most appropriate for their particular environment.

b. Credit Limit There will be a $75.00 credit limit (no deposit based on possible credit check). Once the

student exceeds $75.00 they are prohibited from making additional 1+ calls until their balance is less than $75.00. Students will be notified that they have exceeded their credit limit via an automated recording on their phone.

c. Billing Billing will be done in initial thirty (30) seconds and additional one (1) second

increments.



D. Voice Long Distance Services 37. Campus Talk Dedicated Service (Cont’d) d. Rates (1) Campus Talk - Per Minute Rates DAY EVENING NIGHT/WEEKEND

MILEAGE 1ST MIN ADD’L MIN 1ST MIN ADD’L MIN 1ST MIN ADD’L MIN 0 - 10 $0.1782 $0.1782 $0.1188 $0.1188 $0.1040 $0.1040 11 - 22 0.1881 0.1881 0.1287 0.1287 0.1128 0.1128 23 - 55 0.1980 0.1980 0.1346 0.1346 0.1196 0.1196 56 - 124 0.2079 0.2079 0.1436 0.1436 0.1196 0.1196 125 - 292 0.2079 0.2079 0.1436 0.1436 0.1211 0.1211 293 - 430 0.2277 0.2277 0.1445 0.1445 0.1243 0.1243 431 - 926 0.2277 0.2277 0.1485 0.1485 0.1293 0.1293 927 - 1,910 0.2435 0.2435 0.1505 0.1505 0.1318 0.1318 1,911 - 3,000 0.2475 0.2475 0.1535 0.1535 0.1343 0.1343 3,001 - 4,250 0.2970 0.2970 0.2079 0.2079 0.1634 0.1634 4,250 + 0.3267 0.3267 0.2189 0.2189 0.1733 0.1733



D. Voice Long Distance Services 37. Campus Talk Dedicated Service d. (Cont’d) (2) Campus Talk Options - Per Minute Rates Option X TIME PERIOD PER MINUTE RATE 8:00 a.m. to 2:59 p.m. Monday - Friday $0.20 3:00 p.m. to 8:59 p.m. Monday – Friday 0.12 9:00 p.m. to 7:59 a.m. Monday – Friday 0.10 All Day - Saturday & Sunday 0.10 Option 1 8:00 a.m. to 2:59 p.m. Monday - Friday 0.22 3:00 p.m. to 8:59 p.m. Monday - Friday 0.14 9:00 p.m. to 7:59 a.m. Monday - Friday 0.10 All Day - Saturday & Sunday 0.10 Option 2 8:00 a.m. to 2:59 p.m. Monday - Friday 0.22 3:00 p.m. to 8:59 p.m. Monday - Friday 0.19 9:00 p.m. to 7:59 a.m. Monday - Friday 0.13 All Day - Saturday & Sunday 0.13 Option 3 8:00 a.m. to 2:59 p.m. Monday - Friday 0.22 3:00 p.m. to 8:59 p.m. Monday - Friday 0.22 9:00 p.m. to 7:59 a.m. Monday - Friday 0.12 All Day - Saturday & Sunday 0.12 Option 4 8:00 a.m. to 2:59 p.m. Monday - Friday 0.22 3:00 p.m. to 8:59 p.m. Monday - Friday 0.20 9:00 p.m. to 7:59 a.m. Monday - Friday 0.17 All Day - Saturday & Sunday 0.17



D. Voice Long Distance Services 37. Campus Talk Dedicated Service d.(2) (Cont’d) PEAK OFF-PEAK MONTHLY RECURRING CHARGE

• Option 5 $0.12 $0.05 • Option 6 0.14 0.07 • Option 7 0.15 0.08 • Option 8 0.16 0.09 • Option 9 0.17 0.10 • Option 10 0.11 0.11 • Option 11 0.09 0.09 $2.50

e. Time Periods

• Peak: 7am - 7pm, Monday thru Friday • Off-Peak: All other times

f. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event

that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), Qwest reserves the right, at any time and without notice to: (i) pass through to the customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or, (ii) modify the rates, including any rate guarantees, and/or terms and conditions contained in this Schedule to reflect the impact of such Regulatory Activity.



D. Voice Long Distance Services (Cont’d) 38. Campus Talk Switched Effective August 13, 2002, Campus Talk Switched is grandfathered to existing customers.

Existing customers currently subscribing to Campus Talk Switched may retain the plan, but no new customers may order the service.

a. General Description Campus Talk Switched is a calling card service which provides long distance service via

switched access and will be marketed to various types of educational institutions; training facilities and/or housing entities that want to provide a long distance service to their residents and employees. Campus Talk Switched is designed for students (current and previous) 18 years or older that want the benefit of a calling card service.

b. Billing Billing will be done in initial thirty (30) seconds and additional one (1) second

increments. c. Rates The rates are the same for calls made from within a customer’s specified NPA. DAY EVENING NIGHT/WEEKEND

• Calls made from within and outside school's NPA: $0.22 $0.10 $0.10



D. Voice Long Distance Services 38. Campus Talk Switched (Cont’d) d. Credit Limit There will be a $75.00 credit limit (no deposit based on possible credit check). Once the

student exceeds $75.00 they are prohibited from making additional 1+ calls until balance is less than $75.00.

e. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event




D. Voice Long Distance Services (Cont’d) 39. Military Talk Effective August 13, 2002, Military Talk is grandfathered to existing customers. Existing

customers currently subscribing to Military Talk may retain the plan, but no new customers may order the service.

a. General Description Military Talk is a calling card which is available to all active military personnel.

Military Talk provides access to the CenturyLink Network via 800 access with a nine digit personal authorization code to place calls within the United States and worldwide termination. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.


increments. c. Rates The per minute rates are the same for calls made from within and outside the customer’s

specified NPA. DAY EVENING NIGHT/WEEKEND


MONTHLY FEE


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D. Voice Long Distance Services 39. Military Talk (Cont’d) d. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event


e. Credit Limit The initial credit limit is $75.00. All adjustments will be done on an individual case

basis determined solely by Qwest. f. Availability Military Talk is available to all active military branches.



D. Voice Long Distance Services (Cont’d) 40. Earthtalk Effective August 13, 2002, Earthtalk is grandfathered to existing customers. Existing

customers currently subscribing to Earthtalk may retain the plan, but no new customers may order the service.

a. General Description Earthtalk is a calling card service designed for people that are 18 years or older that want

to donate a percentage of their invoiced revenue to environmental non-profit organizations. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.


increments. c. Rates The minute of use rates are the same for calls made from within and outside the

customer's NPA. DAY EVENING NIGHT/WEEKEND


MONTHLY FEE


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D. Voice Long Distance Services 40. Earthtalk (Cont’d) d. Credit Limit There will be a $75.00 credit limit (no deposit based on possible credit check). Once the

student exceeds $75.00 they are prohibited from making additional 1+ calls until balance is less than $75.00.


that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), CenturyLink reserves the right, at any time and without notice to: (i) pass through to the customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or, (ii) modify the rates, including any rate guarantees, and/or terms and conditions contained in this Schedule to reflect the impact of such Regulatory Activity.

41. Big Planet Effective August 13, 2002, Big Planet is grandfathered to existing customers. Existing

customers currently subscribing to Big Planet may retain the plan, but no new customers may order the service.

a. General Description Big Planet will allow a customer to complete interstate toll calls between two points

within the United States. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. There will be one flat rate for all times of day. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

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D. Voice Long Distance Services 41. Big Planet (Cont’d) b. Billing Billing will be done in full minute increments. c. Rates The per minute usage rate is as follows:

• All Time Periods $0.15 (I) • Calling Card

- All Time Periods 0.69 Surcharge 1.25

• Home 800


MONTHLY FEE

• Domestic Calling Plan $4.00 (I) Long Distance Line Charge • Per Account 2.99

d. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. e. Availability Big Planet is available to all customers that have no more than a total of two (2)

residential.



D. Voice Long Distance Services (Cont’d) 42. CenturyLink Countdown Effective August 13, 2002, CenturyLink Countdown is grandfathered to existing

customers. Existing customers currently subscribing to CenturyLink Countdown may retain the plan, but no new customers may order the service.

a. General Description CenturyLink Countdown will allow a customer to complete calls between any two points

within the contiguous United States. Calling Card and Home 800 service are also available to customers subscribing to CenturyLink Countdown. A monthly fee will be applied beginning with the customer’s first invoice. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Billing Billing will be done in initial 60-second increments and additional 60-second

increments.

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D. Voice Long Distance Services 42. CenturyLink Countdown (Cont’d) c. Rates The per minute usage rates are as follows: RATE PER MINUTE

• All times of day $0.05

• Calling Card:

- All Time Periods 0.69 - Surcharge 1.25

• Home 800:


• Operator Surcharge: - Per Call[1] 2.25

MONTHLY FEE

• Domestic Calling Plan $9.00 (I) Long Distance Line Charge • Per Account 2.99





D. Voice Long Distance Services 42. CenturyLink Countdown (Cont’d) d. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


e. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. f. Availability: CenturyLink Countdown is available to all customers who have no more than five

residential lines. This service is also available to home-based business customers who have no more than five business lines.

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D. Voice Long Distance Services (Cont’d) 43. CenturyLink Communications Package Effective August 13, 2002, CenturyLink Communications Package is grandfathered to

existing customers. Existing customers currently subscribing to CenturyLink Communications Package may retain the plan, but no new customers may order the service.

a. General Description CenturyLink Communications Package will allow a customer to complete calls between

any two points within the contiguous United States. Calling Card and Home 800 service are also available to customers subscribing to CenturyLink Communications Package. A monthly fee will be applied beginning with the customer’s first invoice. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

Customers must enroll in the offer via a company-designated Internet address. Upon

enrollment in the offer, the customer must designate to the Company a valid commercial credit card through which the customer will be automatically billed for usage under the offer. Customers may review billing details via Company on-line Customer Service using the Internet.


increments. c. Rates The customer will not be charged for the first 250 minutes of domestic dial “1" usage

per month. After these initial 250 minutes have been used, the customer will be charged the following per minute rate:


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D. Voice Long Distance Services 43. CenturyLink Communications Package c. Rates (Cont’d)

• Calling Card: - All Time Periods $0.69 - Surcharge 1.25

• Home 800:


• Operator Surcharge: - Per Call[1] 2.25

MONTHLY FEE

• Domestic Calling Plan $24.95 Long Distance Line Charge • Per Account 2.99

d. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, following. e. Availability: CenturyLink Communications Package is available to all customers who have no more

than five residential lines. This service is also available to home-based business customers who have no more than five business lines.



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D. Voice Long Distance Services (Cont’d) 44. CenturyLink Savings Package Effective August 13, 2002, CenturyLink Savings Package is grandfathered to existing

customers. Existing customers currently subscribing to CenturyLink Savings Package may retain the plan, but no new customers may order the service.

a. General Description CenturyLink Savings Package will allow a customer to complete calls between any two

points within the contiguous United States. Calling Card and Home 800 service are also available to customers subscribing to CenturyLink Savings Package as well as other non-Scheduled offerings. A monthly fee will be applied beginning with the customer’s first invoice. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.


increments. The customer must designate to the Company a valid commercial credit card through which the customer will be automatically billed when subscribing to CenturyLink Savings Package in conjunction with other non-scheduled offerings.

c. Rates The per minute usage rates are as follows: TIME PERIOD RATE Weekdays $0.07 Weekends 0.05 Time Periods

• Weekdays Sunday evening at midnight through Friday evening at midnight • Weekends Friday evening at midnight through Sunday evening at midnight

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D. Voice Long Distance Services 44. CenturyLink Savings Package c. Rates (Cont’d) MONTHLY FEE

Domestic Calling Plan • Per Account $4.95 Long Distance Line Charge • Per Account 2.99

RATE • Calling Card:

- All Time Periods $0.69 - Surcharge 1.25

• Home 800:


• Operator Surcharge: 2.25/per call[1] d. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. e. Availability: CenturyLink Savings Package is available to all residential customers with no more than

five lines. This service is also available to home-based business customers who have no more than five business lines.



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D. Voice Long Distance Services (Cont’d) 45. CenturyLink 1500 Package Effective June 17, 2002, CenturyLink 1500 Package is grandfathered to existing

customers. Existing customers currently subscribing to CenturyLink 1500 Package may retain the plan, but no new customers may order the service.

a. General Description CenturyLink 1500 Package will allow a customer to complete calls between any two

points within the contiguous United States. Calling Card and Home 800 service are also available to customers subscribing to the CenturyLink 1500 Package. A monthly fee will be applied beginning with the customer’s first invoice. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.


increments. c. Rates The customer will not be charged for the first fifteen hundred (1500) minutes of off-peak

domestic dial “1" usage per month. The customer will be charged the following per minute usage rates (off-peak rate will apply after the 1500 minutes have been used):

TIME PERIOD RATE Peak $0.10 Off-Peak 0.10 Time Periods

• Peak 7am - 7pm, Monday through Friday • Off-Peak All other times

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D. Voice Long Distance Services 45. CenturyLink 1500 Package c. Rates (Cont’d) MONTHLY FEE

Domestic Calling Plan • Per Line $24.95 • Per Additional Line 4.95 Long Distance Line Charge • Per Account 2.99

RATE

• Calling Card: - All Time Periods $0.69 - Surcharge 1.25

• Home 800:


• Operator Surcharge: 2.25/per call[1] d. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2, preceding. e. Availability: CenturyLink 1500 Package is available to all residential customers with no more than

five lines. This service is also available to home-based business customers who have no more than five business lines.



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D. Voice Long Distance Services (Cont’d) 46. 10 for 10 Effective May 1, 2002, “10 for 10” service is grandfathered to existing customers.

Existing customers currently subscribing to “10 for 10” may retain the plan, but no new customers may order the service.

a. General Description The “10 for 10" service offering provides the customer with 10 hours of evening and

weekend state-to-state calling for $12.00 per month. Additional minutes and peak hour state-to-state calls are charged at the rate specified in Rates and Charges, following. The customer automatically receives the Home 800 product with this offering. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event

that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), CenturyLink reserves the right, at any time and without notice to:

• Pass through to the customer all, or a portion of, any charges or surcharges directly or

indirectly related to such Regulatory Activity; or, • Modify the rates, including any rate guarantees, and/or terms and conditions contained

in this Schedule to reflect the impact of such Regulatory Activity.

c. Terms and Conditions Customers with “10 for 10" are eligible for $2.00 ebill. “10 for 10" customers are

eligible for other promotions. There is no carryover of unused minutes from one month to the next. The 10 hours per

month must be used within the same billing month. Any unused minutes are forfeited.

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D. Voice Long Distance Services 46. 10 for 10 (Cont’d) d. Billing/Rounding All calls on service subscribing to “10 for 10" are rounded to the next full minute. e. Rates and Charges MONTHLY RATE PER MINUTE SURCHARGE

• “10 for 10" $12.00 (I) — — • Additional lines with 10 for 10," per line 4.95 — — Long Distance Line Charge

- Per Account 2.99

• Calls during weekdays and calls after the first 10 hours — $0.10 —

• Calling Card Rates

- Per Call — — $1.25 - Usage — 0.69 —

• Home 800 — 0.30 — f. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company




D. Voice Long Distance Services (Cont’d) 47. CenturyLink Unlimited Calling Plan a. General Description The CenturyLink Unlimited Calling Plan offering allows a residential customer to

complete an unlimited number of voice state-to-state calls for a flat-rated monthly fee. The customer automatically receives the Home 800 product. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions (1) This plan is provided in conjunction with the intrastate CenturyLink Unlimited Calling

Plan. (2) Calling Card Service and Home 800 Service are available to residential customers


lines at a single location. (4) Calling plans are available on a full-time basis, 24 hours a day, 7 days a week. (5) This plan’s monthly rate is noted in the interstate and intrastate RSS’s, Tariffs, Price

Lists, Catalogs or Rate Schedules, however, the charge is only billed once per month. (6) To qualify for this plan, the customer must have direct Company billing. (7) This Plan is not available to business customers. (8) The Company may monitor the customer’s usage to ensure that the customer’s use of

the Plan is consistent with the applicable restrictions and limitations. If the Company has any reason to believe that the customer’s usage is not consistent with the applicable restrictions, the Company may terminate the plan immediately upon notifying the customer, and convert the customer to another usage sensitive plan of the customer’s choice.

(9) If the customer’s usage exceeds 5,000 minutes of use in any month, the customer shall

be presumed to be in violation of the applicable restrictions. It shall be the responsibility of the customer to demonstrate to the Company that the customer’s use was not a violation of any of the restrictions.

(10) Call detail is not provided unless specifically requested by the customer in writing.

Provision of call detail may be subject to a separate charge.

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D. Voice Long Distance Services 47. CenturyLink Unlimited Calling Plan (Cont’d) c. Rates and Charges

ALL TIME PERIODS PER MONTH PER MINUTE

• Unlimited Calling Plan, per line[1] $30.00 — • Calling Card

- With Special Discount 1.00 $0.25 - Without Special Discount — [2]

• Home 800

- With Special Discount 1.00 0.10 - Without Special Discount — [2]


- Per Account 2.99 d. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


[1] Monthly recurring rate is applied once for each line with this Unlimited Calling Plan

whether the customer has the interstate and/or intrastate plan. [2] Standard rate specified elsewhere in this RSS.

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D. Voice Long Distance Services (Cont’d) 48. CenturyLink Freedom (f/k/a 7 Cent Preferred Plan) a. General Description The CenturyLink Freedom plan allows a residential customer to complete interstate

direct-dialed long distance calls. The customer automatically receives the Home 800 product. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions This plan is only available when the customer has subscribed to retain a CenturyLink

local exchange access line. c. Rates and Charges All calls are rounded to the next full minute. PER MINUTE


MONTHLY FEE

• Per Line $4.00 • Long Distance Line Charge

- Per Account $2.99 d. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company


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D. Voice Long Distance Services (Cont’d) 49. CenturyLink Preferred Unlimited a. General Description CenturyLink Preferred Unlimited allows a residential customer to complete an unlimited

number of voice calls state-to-state for a monthly fee. In addition to any other fees, charges and rates, this plan has a Long Distance Line Charge and/or charges which are billed per month without regard to usage.

b. Terms and Conditions (1) CenturyLink Preferred Unlimited plan is only available to Qwest local residential

customers that have subscribed to a retail QC local exchange access line. (2) The monthly fee will be billed in advance and will apply beginning with the

customer’s first invoice after ordering CenturyLink Preferred Unlimited. (3) The CenturyLink Preferred Unlimited does not permit the customer to make business

calls. (4) The Company may monitor the customer’s usage to ensure that the customer’s use of

the CenturyLink Preferred Unlimited is consistent with the applicable restrictions and limitations. If the Company has any reason to believe that the customer’s usage is not consistent with the applicable restrictions, the Company may terminate the CenturyLink Preferred Unlimited, immediately upon notifying the customer, and convert the customer to another usage sensitive plan of the customer’s choice.

(5) If the customer’s usage exceeds 5,000 minutes of use in any month, the customer shall

be presumed to be in violation of the applicable restrictions. It shall be the responsibility of the customer to demonstrate to the Company that the customer’s use was not a violation of any of the restrictions.

(6) The Company may take any other action permitted by this RSS and applicable laws

and regulations where misuse, abuse, improper use or a violation hereof is detected. (7) Call detail is not provided unless specifically requested by the customer, in writing.

Provision of call detail may be subject to a separate charge.

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D. Voice Long Distance Services 49. CenturyLink Preferred Unlimited (Cont’d) c. Rates and Charges

MONTHLY FEE

• Per line $28.00 (I) • Per line, with call detail 28.00 (I) • Long Distance Line Charge

- Per Account 2.99

PER MINUTE

• All Time Periods — d. Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company




D. Voice Long Distance Services (Cont’d) 50. CenturyLink Choice Long Distance a. Description of the Residential Service Offering The CenturyLink Choice Long Distance Plan is offered to residential customers for

intraLATA and interLATA, direct dialed (1+), interstate (United States, only), non-business, voice calling. The CenturyLink Choice Long Distance Plan offers subscribing customers these services with a maximum monthly charge for qualifying calls and recurring monthly plan fees. All fees, charges and rates, including usage charges, billed each month as part of Plan (excluding taxes, regulatory assessments, and the like) apply to and count toward the maximum monthly charge for that month. Recurring monthly fees and charges do not provide any minutes of use. The CenturyLink Choice Long Distance Plan is available only when a corresponding intrastate CenturyLik Choice Long Distance Plan is ordered and provisioned on the same line, and the fees, charges and rates, including usage charges, billed as part of the corresponding intrastate Plan (excluding taxes, regulatory assessments, and the like) also apply to and count toward the maximum monthly charge for that month.

(1) Terms and Conditions

• This plan is provided only in conjunction with the corresponding intrastate CenturyLink Choice Long Distance Plan available to the residential customer ordering the Plan. Applicable rates for the corresponding intrastate Plan, including rates for intrastate usage and additional monthly charges, if any, are set out in the tariff, catalog, price list, rates and services schedule or the like for the corresponding intrastate Plan.

• The Plan is not offered for intraLATA only, or, interstate only, use. • Call detail is provided. • The Company may take any other action permitted by this RSS and applicable laws

and regulations where misuse, abuse, improper use or a violation hereof is detected.

• The customer must comply with all of the use restrictions and limitations of the Plan, and the Company may monitor the customer’s usage to ensure that the customer’s use is consistent with the applicable restriction for residential use only (no business use). If the Company has any reason to believe that the customer’s usage is not consistent with the applicable restrictions, or if the customer’s use exceeds 5,000 minutes in any month, the customer must clearly demonstrate that the use is consistent with the restrictions and limitations of the plan, and if the customer fails to do so, then the Company may terminate the customer’s plan upon notice, and the customer must select another usage sensitive plan.

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D. Voice Long Distance Services 50. CenturyLink Choice Long Distance a.(1) (Cont’d)

b. Rates and Charges PER MINUTE MONTHLY FEE

• With CenturyLink local service (except customers in Montana) Interstate Plan Fee, per line $ 12.00 (I) • With local service from other than CenturyLink and Montana customers Interstate Plan Fee, per line 12.00 (I) • Long Distance Line Charge[1], per account 2.99 • Total Maximum Monthly Charge (includes monthly fees and usage) 20.00 • Per minute rate, up to maximum monthly charge $0.10 • Usage above maximum monthly charge —

X [1] Long Distance Line Charge Customers billed for CenturyLink long distance by their Local Exchange Company (LEC)

on behalf of CenturyLink Communications, LLC, are not assessed the Long Distance Line Charge.

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D. Voice Long Distance Services (Cont’d) 51. Qwest Choice Unlimited - Residence a. Description The Qwest Choice Unlimited Plan allows a residential customer to complete interstate

direct dialed voice calls for a flat rated monthly fee. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate Qwest Choice Unlimited

calling plan under which Qwest provides intrastate long distance usage. (2) Calls made using the Qwest Choice Unlimited calling plan are billed in full minute

increments. (3) The Qwest Choice Unlimited calling plan is only available to customers subscribing to

local service from a carrier other than Qwest. (4) The monthly fee will be billed, in advance, and will apply beginning with customer’s

first invoice after ordering the Qwest Choice Unlimited calling plan. The monthly fee provides unlimited direct dialed interstate and/or intrastate long distance calling each month.

(5) Certain restrictions apply. The Qwest Choice Unlimited calling plan may not be used

in conjunction with the following: auto dialers, long distance Internet access, call center applications including, but not limited to, auto dialers, PBX trunks, ground start line or trunks, ISDN services, foreign exchange services, public telephone services, public access smart-pay phones, analog to digital conversion digital PBX services, WATS services, PBX services, non-square electronic key telephone systems, hybrid key telephone systems, predictive calling/dialing systems, automatic outbound dialing systems, any type of automatic call distribution system, or the functional equivalent of any such system listed above. The Company may monitor customer’s usage to ensure that customer’s use of the Qwest Choice Unlimited calling plan is consistent with the applicable restrictions. If the Company determines customer is in violation of above listed restrictions, the customer shall forfeit eligibility for rates under this plan and will be moved to a usage sensitive plan of customer’s choice.



D. Voice Long Distance Services 51. Qwest Choice Unlimited - Residence b. (Cont’d) (6) If customer’s usage exceeds 5,000 Minutes Of Use in any month, customer shall be

presumed to be in violation of the applicable restrictions and it shall be responsibility of the customer to demonstrate to the Company that customer’s use was not a violation of any of the restrictions.

(7) The Company may take any other action permitted by this RSS and applicable laws

and regulations where misuse, abuse, improper use or a violation hereof is detected. (8) Call detail is provided. (9) Calling Card Service and Home 800 Service are available to residence customers


lines at a single location. (11) Calling plans are available on a full-time basis, 24 hours a day, 7 days a week. (12) A discount on the long distance calling plan monthly fee will be offered to customers

who subscribe to qualifying Qwest services as identified by the Company. (a) To be eligible for the discount under the Qwest Choice Unlimited Plan, a residence

customer must subscribe to a Qwest residential local service package of products and services or a Qwest residential, single party/individual, flat rate local access line where available. The eligible retail Qwest Corporation local packages are: Qwest Choice Home, Qwest Choice Two-Line Home, Qwest Choice Home Plus, Qwest Choice Two-line Home Plus, CustomChoice, Two-Line CustomChoice, Two-Line CustomChoice Plus, CustomChoice–Complete, Two-Line CustomChoice-Complete, SelectPak, PopularChoice, Two-Line PopularChoice, ValueChoice, Two-Line ValueChoice, PreferredChoice, Two-Line PreferredChoice, SmartPak, State Choice and Custom Choice.

(b) The discount applies only to full month billings of the Qwest Choice Unlimited Plan. (c) Customer must contact the Company to: a) verify they are eligible for the discount,

and, b) to have the discount applied to their Qwest long distance monthly invoice.



D. Voice Long Distance Services 51. CenturyLink Choice Unlimited – Residence (Cont’d) c. Rates and Charges PER MINUTE RATE MONTHLY RATE


- Per Minute — —

• Per Line — $33.00 (I) • Discount with qualifying retail Qwest Corporation local service package

- Discount Per Account — 5.00

• Long Distance Line Charge, per account 2.99



D. Voice Long Distance Services (Cont’d) 52. Qwest 300 Minute Plan a. Description The Qwest 300 Minute Plan will allow a residential customer to complete interstate

direct dialed calls that has a monthly fee. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate Qwest 300 Minute Plan

under which Qwest provides intrastate long distance usage. (2) The Qwest 300 Minute Plan is only available to residential customers subscribing to

local service from a carrier other than Qwest. (3) Calls made using the Qwest 300 Minute Plan are billed in full minute increments. (4) The Company may offer free calls between any two points within the state during

nights and weekends for residential customers and is provided in conjunction with qualifying Qwest Wireless services. Weeknights: Monday – Friday, 7:00p.m. - 7:00a.m. Weekends: Saturday – Sunday, Day: 7:00a.m. - 7:00p.m.; Night: 7:00p.m. - 7:00a.m. The free calls begin after the first 300 minutes of long distance calling each month.

(5) Calling Card Service and Home 800 Service are available to residence customers


lines at a single location. (7) Calling plans are available on a full-time basis, 24 hours a day, 7 days a week.



D. Voice Long Distance Services 52. 300 Minute Plan (Cont’d) c. Rates and Charges PER MINUTE MONTHLY FEE RATE PER LINE

• Over 300 Minutes

- Per Minute $0.10 $12.00 (I) MONTHLY FEE

• Long Distance Line Charge, per account $2.99



D. Voice Long Distance Services (Cont’d) 53. Managed Long Distance Plan a. Description The Managed Long Distance Plan is provided to residential customers in lieu of a

security deposit and will allow customers to complete 1+ dialed calls. b. Terms and Conditions (1) Managed Long Distance is only available when the customer subscribes to a retail

Qwest Corporation local exchange access line. (2) Managed Long Distance permits customers to make up to a pre-determined limit of

long distance calling. The pre-determined limit of $20.00 applies. (3) As customers use Managed Long Distance at the beginning of each long distance call,

the customer will receive a voice prompt, in English, announcing the number of minutes remaining of the pre-determined limit. When the customer reaches the pre-determined limit, they will receive a voice prompt, in English, announcing that the pre-determined limit for the month has been reached and the call will be disconnected.

(4) The pre-determined limit is applied on a per-calendar month. (5) Any unused portion of the pre-determined limit is not carried over from month to

month. (6) Customers are only billed for the interstate calls that are made. (7) Technical limitations may permit normally limited calls or calls in excess of spending

limit. Customer is responsible for all long distance charges, even in excess of spending limits.

c. Rates and Charges

PER MINUTE RATE


MONTHLY FEE

• Per Line $4.00 (I)



D. Voice Long Distance Services (Cont’d) 54. Membership Calling Plan a. General Description The Membership Calling Plan is a direct-dial long distance calling plan designed for

residential customers only. The plan offers interstate long distance calling any time of the day, any day of the week. An annual membership fee applies.

b. Terms and Conditions This plan is only available to customers subscribing to local service from a carrier other

than Qwest Corporation. The Company may offer free calls between any two points within the state during nights

and weekends for residential customers and is provided in conjunction with qualifying Qwest Wireless services. Weeknights: Monday – Friday, 7:00p.m. - 7:00a.m. Weekends: Saturday – Sunday, Day: 7:00a.m. - 7:00p.m.; Night: 7:00p.m. - 7:00a.m.

c. Billing Residential calls are measured and billed for an initial period of 60 seconds and timed in

60-second increments. Fractional minutes of use are rounded to the next full minute. d. Rates ANNUAL FEE PER MINUTE RATE

• Per Line $32.00 (I) $0.05 With a qualifying Qwest Wireless Service • Weeknights and Weekends — —



D. Voice Long Distance Services (Cont’d) 55. Q.Home Monthly Plan Fee The Q.Home Monthly Plan Fee offering will allow a residential customer to complete

interstate direct dialed long distance calls. b. Terms and Conditions (1) This plan is provided in conjunction with the intrastate Q.Home Monthly Plan Fee. c. Rates and Charges

INTERSTATE RATE


MONTHLY RATE

• Per Line $8.00 (I) • Long Distance Line Charge,

per account $2.99



D. Voice Long Distance Services (Cont’d) 56. Qwest Home Phone Unlimited LD a. Description The Qwest Home Phone Unlimited LD calling plan will allow a residential customer to

complete interstate or state-to-state direct dialed voice calls. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate Qwest Home Phone

Unlimited LD calling plan under which Qwest provides intrastate long distance usage and has a flat rated monthly charge which is billed per month without regard to usage.

(2) The monthly recurring charges and fees set forth below will apply for this interstate

plan. These charges and fees are in addition to the monthly recurring charge applicable to the corollary intrastate Qwest Home Phone Unlimited LD calling plan.

(3) Calls made using Qwest Home Phone Unlimited LD calling plan are billed in full

minute increments. (4) The monthly charges and fees provide unlimited direct dialed interstate long distance

calling each month. (5) Certain restrictions apply. The Qwest Home Phone Unlimited LD calling plan may

not be used in conjunction with the following: auto dialers, prolonged long distance Internet access connections, call center applications including, but not limited to, auto dialers, PBX trunks, ground start line or trunks, ISDN services, foreign exchange services, public telephone services, public access smart-pay phones, analog to digital conversion digital PBX services, WATS services, PBX services, non-square electronic key telephone systems, hybrid key telephone systems, predictive calling/dialing systems, automatic outbound dialing systems, any type of automatic call distribution system, or the functional equivalent of any such system listed above. The Qwest Home Phone Unlimited LD calling plan may not be used in conjunction with usage from multi-party conference calls. A Customer may not use this service for connection to data service or for any other use that does not involve a single path person-to-person conversation or voice message. The Customer may not use this service to complete multiple simultaneous outgoing calls through use of a LEC-provided feature that provides multiple paths over a single line. The Customer may not use this service for commercial use. The Company may monitor customer’s usage to ensure that customer’s use of the Qwest Unlimited calling plan is consistent with the applicable restrictions. . If the Company determines the Customer has violated the terms and conditions of the service, the Customer’s long distance service will be suspended.



(M) Material moved from Section 3, Page 20.

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D. Voice Long Distance Services 56. Home Phone Unlimited LD b. Terms and Conditions (Cont’d) (7) The Company may take any other action permitted by this Rates and Services

Schedule and applicable laws and regulations where misuse, abuse, improper use or a violation hereof is detected.

(8) Call detail may be provided upon customer request. (9) In order to be eligible for this offer, customers must have a qualifying Qwest local

exchange service package. The eligible Qwest local exchange service packages are: • Qwest Home Phone package

c. Rates and Charges PER MINUTE RATE

• All Time Periods – INTERSTATE MONTHLY RATE

• Per Line $11.00

• Long Distance Line Charge, per account 2.99


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D. Voice Long Distance Services (Cont’d) 57. CenturyLink Freedom (f/k/a 5 Cent Plan) a. Description The CenturyLink Freedom plan will allow a residential customer to complete direct

dialed interstate calls that has a monthly fee. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate CenturyLink Freedom plan

under which CenturyLink provides intrastate long distance usage. (2) The CenturyLink Freedom plan is only available to residential customers subscribing

to local service from a carrier other than CenturyLink. (3) Calls made using the CenturyLink Freedom plan are billed in full minute increments. (4) Calling Card Service and Home 800 Service are available to residence customers


lines at a single location. (6) Calling plans are available on a full-time basis, 24 hours a day, 7 days a week. c. Rates and Charges PER MINUTE MONTHLY FEE RATE PER LINE

• All Time Periods $0.05 $10.00

MONTHLY FEE • Long Distance Line Charge, per account $2.99


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D. Voice Long Distance Services (Cont’d) 58. CenturyLink Freedom (f/k/a 10¢ Domestic Plan For International) a. Description The CenturyLink Freedom plan will allow a residential customer to complete direct

dialed interstate calls. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate CenturyLink Freedom plan

under which CenturyLink provides intrastate long distance usage. (2) A monthly recurring charge set forth below will apply for this interstate plan. This

charge is identical to, and shall not be in addition to, any monthly recurring charge applicable to the corollary intrastate CenturyLink Freedom plan for long distance calling.

(3) The CenturyLink Freedom plan is only available when the customer has subscribed to

a residential CenturyLink International plan. (4) Calls made using the CenturyLink Freedom plan are billed in full minute increments. c. Rates and Charges

INTERSTATE RATE


MONTHLY RATE

• Per Line $4.00 • Long Distance Line Charge, per account $2.99


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D. Voice Long Distance Services (Cont’d) 59. CenturyLink Freedom (f/k/a 10 Cent Single Rate Plan) a. General Description The CenturyLink Freedom plan will allow a residential customer to complete interstate

direct dialed long distance calls. b. Terms and Conditions (1) This plan is provided in conjunction with the intrastate CenturyLink Freedom plan. c. Rates and Charges

INTERSTATE RATE


MONTHLY RATE • Monthly Fee

- Per Line $4.00

• Long Distance Line Charge - Per Account $2.99


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D. Voice Long Distance Services (Cont’d) 60. Home Phone II Per Minute (f/k/a Home Phone Plus 5 Cents LD) a. Description The Home Phone II Per Minute calling plan will allow a residential customer to

complete interstate or state-to-state direct dialed voice calls. b. Terms and Conditions (1) This plan is provisioned in conjunction with the intrastate Home Phone II Per Minute

plan under which CenturyLink provides intrastate long distance usage. (2) Calls made using the Home Phone II Per Minute plan are billed in full minute

increments. (3) The Home Phone II Per Minute calling plan is only available to residential customers

subscribing to retail local exchange service from CenturyLink. In order to be eligible for this offer, customers must have a qualifying CenturyLink local exchange service package. The eligible CenturyLink local exchange service packages are: • CenturyLink Home Phone package

c. Rates and Charges PER MINUTE RATE


MONTHLY RATE • Monthly Fee

- Per Line $4.00 (M) Material moved from Section 3, Page 22.

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SECTION 104. OBSOLETE BUSINESS VOICE LONG DISTANCE SERVICE OFFERINGS A. General Rates for Directory Assistance, operator assisted calls and payphone surcharges could



SECTION 104. OBSOLETE BUSINESS VOICE LONG DISTANCE SERVICE OFFERINGS

B. Casual Calling Reserved For Future Use



C. Travel 1. 800/Toll-Free a. Request 800 Services Effective August 13, 2002, Request 800 Services are grandfathered to existing

customers. Existing customers currently subscribing to Request 800 Services may retain the plan, but no new customers may order the service.

Request 800 Services are designed to fullfill the needs of the medium volume business

customers. Usage charges vary depending upon the manner in which the customer is interconnected with the Company's network. Customers whose total monthly usage equals or exceeds $100.00 receive a 10% discount off the applicable base rate. However, this discount cannot be combined with any other discount program, unless otherwise specified. Or, the customer may receive discounts based upon a Minimum Monthly Usage Commitment and Minimum Service Period as stated below. A monthly service fee of $15.00 per 1-800 account is applicable to customers whose total monthly usage is less than $100.00.

Switched Access Terminations: Customers utilizing switched access arrangements will

be billed at a base rate of $0.2100 per minute for calls received during Peak Hours; Off-Peak calls shall be rated at $0.1785 per minute. The following discounts are available to customers who commit to a Monthly Usage Commitment as set forth below.

MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 400.00 12% 14% 16% 1,500.00 14% 16% 18% 2,500.00 16% 18% 20%



C. Travel 1. 800/Toll-Free a. (Cont’d) Dedicated Access Arrangements: Customers utilizing dedicated access arrangements

will be billed at a base rate of $0.1400 per minute for calls received during Peak Hours and at $0.1260 for those received during Off Peak Hours. Customers are eligible for the following discounts off these base rates.

MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 4,000.00 12% 14% 16% 7,000.00 14% 16% 18% 10,000.00 16% 18% 20% Customers who cancel service prior to the expiration of the Minimum Service Period

may be subject to a forfeiture of 35% of the Minimum Monthly Usage Charge for each month remaining on the contract term. The customer shall also be responsible for remitting an amount equal to the Minimum Monthly Usage Charge for each month of the remainder of the unfullfilled contract term.



C. Travel 1. 800/Toll-Free (Cont’d) b. Choice Dedicated 800 Service Effective September 6, 2002, Choice Dedicated 800 Service is grandfathered to existing

customers. Existing customers currently subscribing to Choice Dedicated 800 Service may retain the plan, but no new customers may order the service.

Choice Dedicated 800 Service enables large commercial customers to provide toll-free

calling arrangements to their patrons and others. Customers interconnect with the carrier's network via dedicated access arrangements. Rates and charges vary depending upon the Minimum Service Period and Monthly Usage Commitments of the customer. A monthly service fee of $10.00 per 1-800 number may be applicable. Customers who agree to a Monthly Usage Commitment and a Minimum Service Period of one year or more are eligible for discounted rates as set forth below. Such customers will be responsible for a Minimum Monthly Usage Charge amounting to 60% of the customer’s Monthly Usage Commitment.

The following base rates are applicable to this product offering. Calls are timed and

billed in six-second increments. PEAK HOURS OFF-PEAK HOURS


The following rate reductions are based upon the customer’s Monthly Usage Commitment and Minimum Service Period and are deducted from the base rate charges described above.

MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 5,000.00 $0.005 $0.010 $0.015 10,000.00 0.010 0.015 0.020 20,000.00 0.015 0.020 0.025



C. Travel 1. 800/Toll-Free b. (Cont’d)

• Other Charges: - Installation Charge $350.00/per account - Expedite Charge 250.00/per order - Central Office Connection

- Per Analog 25.00/per port - Per Digital 75.00/per port

A Monthly Account Fee of $50.00 is applicable to customers whose Monthly Usage

Commitment is less than $4,000.00. Customers may subscribe to Choice Dedicated 800 Service for a 90 day trial period.

After that time, customers who cancel service prior to the expiration of the Minimum Service Period may be subject to a forfeiture totaling 50% of the Minimum Monthly Usage Charge for each month remaining on the contract term. Cancellation does not relieve the customer of the obligation to remit payment of the Minimum Monthly Usage Charge to the Company for the duration of the Minimum Service Period.

Choice Dedicated 800 Service can be made available under an arrangement whereby the

Minimum Service Period and/or Minimum Monthly Usage commitments may be waived for affiliates, employees, patrons, members, etc. of an existing customer.



C. Travel 1. 800/Toll-Free (Cont’d) c. Choice Switched 800 Service Effective September 6, 2002, Choice Switched 800 Service is grandfathered to existing

customers. Existing customers currently subscribing to Choice Switched 800 Service may retain the plan, but no new customers may order the service.

Choice Switched 1-800 Service enables small businesses to furnish toll-free access to

customers, employees and others. Under this arrangement, customers utilize switched access termination facilities to interconnect with Carrier's service. Customers may select a rate plan tailored to their calling needs as described below.

The Minimum Service Period for Service is one month. All calls are billed in 6-second

increments. A monthly fee of $10.00 per 1-800 number may be applicable. Rates and charges for the service vary depending upon the contract term and traffic volume committed by the customer. Customers will be billed at the following base rates:


• Usage Charges $0.160 $0.145 The following volume discounts are available to qualifying customers and are deducted

from the base rate charges described above. TOTAL MONTHLY USAGE VOLUME DISCOUNT $ 0.00 - $ 199.99 0.0% 200.00 - 999.99 2.5% 1,000.00 - 2,499.99 5.0% Over 2,500.00 7.5% A customer's eligibility for a volume discount is determined by the calculating the

customer's total undiscounted monthly usage charges for other carrier services including inbound and outbound (switched or dedicated) and SilverCard Travel Service calls between intrastate, interstate, international points.



C. Travel 1. 800/Toll-Free c. (Cont’d) Customers who make a minimum Monthly Usage Commitment are eligible for the

following rate reductions. The volume discounts described preceding, are not applicable. The customer will be responsible for a Minimum Monthly Usage Charge equal to 60% of the Monthly Usage Commitment.

MONTHLY USAGE COMMITMENT MONTHLY 1YEAR 2 YEARS $ 200.00 $0.005 $0.010 $0.015 1,000.00 0.010 0.015 0.020 2,500.00 0.015 0.020 0.025 5,000.00 0.020 0.025 0.030 10,000.00 0.025 0.030 0.035 Customers may subscribe to the service for a 90 day trial period. After that time,

customers who cancel service prior to the expiration of the Minimum Service Period may be subject to a forfeiture of $200.00 per month or 50% of the Minimum Monthly Usage Charge for each remaining on the contract term, whichever is less. Cancellation does not relieve the customer of the obligation to remit payment of the Minimum Monthly Usage Charge to the Company for the duration of the Minimum Service Period.

Service can be made available under a joint user arrangement whereby the Minimum

Service Period and/or Minimum Monthly Usage commitments may be waived for affiliates, employees, patrons, members, etc. of an existing customer.



C. Travel 1. 800/Toll-Free (Cont’d) d. QVS Dedicated 1-800 Service Effective August 13, 2002, QVS Dedicated 1-800 Service is grandfathered to existing

customers. Existing customers currently subscribing to QVS Dedicated 1-800 Service may retain the plan, but no new customers may order the service.

QVS Dedicated 1-800 Service is furnished to larger businesses with a significant volume

of inbound traffic. The customer receives incoming calls via dedicated access arrangements provided by an authorized local access provider. The Minimum Service Period for Service is one (1) month. All calls are billed in six-second increments. Customers utilizing this service will be billed at a base rate of $0.1350 for calls received during Peak Hours; Off Peak calls shall be rated at $0.1175 per minute. A monthly fee of $15.00 per 1-800 account is also applicable.

The following volume discounts are applied to the base rate charges described above. TOTAL MONTHLY USAGE VOLUME DISCOUNT $ 0.00 - 6,999.99 0.0% 7,000.00 - 8,999.99 4.0% 9,000.00 - 9,999.99 6.0% 10,000.00 - 14,999.99 8.0% Over 15,000.00 9.5%

Eligibility for a volume discount is determined by the calculating the customer's total

undiscounted monthly usage charges for all calls between intrastate, interstate, international points.

• Nonrecurring Charges:

- Installation Charge $500.00/per order - Expedite Charge 500.00/per order - Access Coordination 150.00/per order

• Monthly Recurring Charges: - Central Office Connection 50.00/per T-1 - Account Management Fee 75.00/per account



C. Travel 1. 800/Toll-Free (Cont’d) e. QVS Switched 1-800 Service Effective August 13, 2002, QVS Switched 1-800 Service is grandfathered to existing

customers. Existing customers currently subscribing to QVS Switched 1-800 Service may retain the plan, but no new customers may order the service.

QVS Switched 1-800 Service is available to small businesses with a need to furnish toll-

free calling to their customers and others. Under this arrangement, inbound traffic is routed to the customer via switched access arrangements provided by the local exchange company. The Minimum Service Period for Service is one month. All calls are billed in six second increments. Customers utilizing this service will be billed at a base rate of $0.2050 for calls placed during Peak Hours; Off Peak calls shall be rated at $0.168 per minute. A monthly fee of $15.00 per 1-800 account may also apply.

TOTAL MONTHLY USAGE VOLUME DISCOUNT $ 0.00 - $ 99.99 0.0% 100.00 - 399.99 8.0% 400.00 - 749.99 11.0% 750.00 - 1,499.99 15.0% 1,500.00 - 2,499.99 16.0% 2,500.00 - 4,999.99 17.0% Over 5,000.00 18.0% Eligibility for a volume discount is determined by the calculating the customer's total




C. Travel 1. 800/Toll-Free (Cont’d) f. Product 402 Effective September 6, 2002, Product 402 is grandfathered to existing customers.


Product 402 enables small and medium size businesses to offer toll-free calling to their

patrons. Service is available in locations where equal access has been implemented by the local exchange carrier and is only offered to locations in the contiguous United States. Inbound service is provided at the rates shown below. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. Product 402 customers receive a rate reduction for inbound calls which originate and terminate within the US Mainland. The amount of the rate reduction is based upon total monthly usage for all calls, including those placed using Product 402 and Product 405. A monthly recurring charge of $5.00 is applicable for each toll-free number used by the customer. Customers may also obtain a Product 405 Calling Card for use when traveling. At the customer’s option, this service may be combined with Product 401.


• Usage Charges $0.1400 $0.1400 RATE REDUCTION PEAK HOURS OFF-PEAK HOURS $ 0.00 - $ 24.99 — — 25.00 - 199.99 $0.0300 $0.0300 200.00 - 1,999.99 0.0400 0.0400 Over 2,000.00 0.0200 0.0200



C. Travel 1. 800/Toll-Free (Cont’d) g. Product 602 Effective September 6, 2002, Product 602 is grandfathered to existing customers.


Product 602 is an inbound service designed for small businesses so that they may offer

toll free calling to their patrons. Service is available in locations where equal access has been implemented in the contiguous United States. Service is provided at the rates shown below. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. A monthly recurring charge of $5.00 is applicable for each toll free number used by the customer. Product 602 customers receive a rate reduction for outbound calls placed pursuant to Product 601, as set forth herein. Customers may also obtain a Product 405 Calling Card for use when traveling. This service may be combined with Product 601.

PEAK HOURS OFF-PEAK HOURS $ 0.00 - $ 49.99 $0.1200 $0.1200 50.00 - 1,999.99 0.0950 0.0950 Over 2,000.00 0.1200 0.1200



C. Travel 1. 800/Toll-Free (Cont’d) h. Product 615 Effective August 13, 2002, Product 615 is grandfathered to existing customers. Existing


Product 615 enables medium size businesses to offer toll-free calling to their patrons.

Service is available in locations where equal access has been implemented by the local exchange carrier and is only offered from locations in the contiguous United States. Inbound service is provided at the rates shown below. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. A monthly fee of $5.00 is applicable for each toll-free number utilized by the customer. At the customer’s option, this service may be combined with Product 614.


• Usage Charges $0.0950 $0.0950 i. Product 609 Effective September 6, 2002, Product 609 is grandfathered to existing customers.


Product 609 enables medium size businesses to offer toll-free calling to their patrons.

Service is available in locations where equal access has been implemented by the local exchange carrier and is only offered from locations in the contiguous United States. Inbound service is provided at the rates shown below. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. A monthly fee of $5.00 is applicable for each toll free number utilized by the customer. At the customer’s option, this service may be combined with Product 608.


• Usage Charges $0.0950 $0.0950



C. Travel 1. 800/Toll-Free (Cont’d) j. Product 162 Effective September 6, 2002, Product 162 is grandfathered to existing customers.


Product 162 is an inbound service designed for small business customers. Access to the

service is only available on a presubscription basis from end offices directly served by the Company. Customers subscribe to the service through an authorized representative of the Company. Inbound service within the US Mainland and from Alaska, Hawaii, Puerto Rico and the US Virgin Islands to locations in the US Mainland is provided at a rate of $0.095 per minute. Calls placed using this service are timed and billed for an initial period of eighteen (18) seconds, usage thereafter is timed and billed in six (6) second increments. A monthly recurring charge of $3.00 is applicable for each toll free number used by the customer. This charge will be waived for customers who also subscribe to this service on or before September 16, 1998.



C. Travel (Cont’d) 2. Combined Service Arrangements a. Program 100 Effective August 13, 2002, Program 100 is grandfathered to existing customers.


Program 100 is designed for businesses whose total monthly usage for all long distance

traffic exceeds $1,000.00. Customers may elect to utilize switched or dedicated T-1 access facilities to interconnect with the network, and the service can be arranged to process outbound and/or inbound calls. The Minimum Service Period for this service one (1) month. Under this arrangement, discounted rates are applicable to calls placed by customers who subscribe to the service on an annual term basis and establish a Minimum Monthly Usage Guarantee. Further rate reductions are available to customers whose actual monthly usage for all calls equals or exceeds the Minimum Monthly Usage Guarantee. The Minimum Monthly Usage Guarantee is comprised of total monthly usage charges for all services (including outbound and inbound interstate, intrastate, international calls, Directory Assistance, Calling Card and Conference Calling service). Customers are not required to remit the Minimum Monthly Usage Guarantee to the Company for the initial 90 days of service. Basic switched outbound/inbound service is provided at a rate of $0.115; dedicated service is furnished at a rate of $0.0825 per minute. Discounted service is provided in accordance with the following schedules. All calls are timed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. A monthly recurring charge of $1.00 is applicable to each toll-free number utilized by the customer. Calling Card service is available at a rate of $0.12 per minute; a per call charge of $0.40 is also applicable. Customers who discontinue service prior to the end of the service agreement term are subject to a forfeiture equal to 25% of the Monthly Commitment for each month remaining on the contract term.



C. Travel 2. Combined Service Arrangements a. (Cont’d) SWITCHED ACCESS OUTBOUND AND INBOUND SERVICE USAGE GUARANTEE ACTUAL USAGE 1 YEAR TERM 2 YEAR TERM $ 1,000.00 $ 1,000.00 - $ 1,999.99 $0.1100 $0.1070 2,000.00 - 2,999.99 0.1090 0.1050 3,000.00 - 4,999.99 0.1080 0.1040 Over 5,000.00 0.1070 0.1030 5,000.00 5,000.00 - 6,999.99 0.1060 0.1010 7,000.00 - 9,999.99 0.1050 0.1000 Over 10,000.00 0.1040 0.0990 10,000.00 10,000.00 - 14,999.99 0.1030 0.0980 15,000.00 - 19,999.99 0.1020 0.0970 20,000.00 - 29,999.99 0.1010 0.0960 30,000.00 - 49,999.99 0.1000 0.0950 Over 50,000.00 0.0990 0.0940

DEDICATED ACCESS OUTBOUND AND INBOUND SERVICE USAGE GUARANTEE ACTUAL USAGE 1 YEAR TERM 2 YEAR TERM $ 1,000.00 $ 1,000.00 - $ 1,999.99 $0.0800 $0.0760 2,000.00 - 2,999.99 0.0790 0.0750 3,000.00 - 4,999.99 0.0780 0.0740 Over 5,000.00 0.0760 0.0730 5,000.00 5,000.00 - 6,999.99 0.0730 0.0700 7,000.00 - 9,999.99 0.0710 0.0690 Over 10,000.00 0.0700 0.0670 10,000.00 10,000.00 - 14,999.99 0.0690 0.0660 15,000.00 - 19,999.99 0.0680 0.0650 20,000.00 - 29,999.99 0.0670 0.0640 30,000.00 - 49,999.99 0.0660 0.0630 Over 50,000.00 0.0640 0.0600



C. Travel 2. Combined Service Arrangements (Cont’d) b. Program 116 Effective August 13, 2002, Product 116 is grandfathered to existing customers. Existing


This product offering is an outbound service arrangement designed for businesses whose

average monthly usage exceeds $1,000.00, but whose long distance traffic patterns vary from month to month. This service may be combined with Product 123. Customers interconnect with the network via dedicated T-1 access facilities. A Minimum Monthly Usage Charge is applicable to this service. Usage charges vary depending upon the customer’s traffic volume. Service is provided at a base rate of $0.0825 per minute. Discounted rates are available to customers whose total monthly usage equals or exceeds $2,000.00 as set forth below. All calls are timed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. Calling Card service is available at a rate of $0.12 per minute; a per call charge of $0.40 is also applicable. The Minimum Service Period for this service one (1) month.

TOTAL MONTHLY USAGE RATE PER MINUTE $ 0.00 - $ 1,999.99 $0.0825 2,000.00 - 2,999.99 0.0810 3,000.00 - 4,999.99 0.0800 5,000.00 - 6,999.99 0.0790 7,000.00 - 9,999.99 0.0780 10,000.00 - 14,999.99 0.0770 15,000.00 - 19,999.99 0.0760 20,000.00 - 29,999.99 0.0750 30,000.00 - 49,999.99 0.0740 Over 50,000.00 0.0730



C. Travel 2. Combined Service Arrangements (Cont’d) c. Program 123 Effective August 13, 2002, Product 123 is grandfathered to existing customers. Existing


Product 123 is a dedicated service which is designed for medium size businesses whose

inbound traffic patterns vary from month to month. Under this arrangement, customers interconnect with the network via dedicated T-1 access facilities. A Minimum Monthly Usage Charge is applicable to this service. Usage charges vary depending upon the customer’s traffic volume. Service is provided at a base rate of $0.0825 per minute. Discounted rates are available to customers whose total monthly usage equals or exceeds $2,000.00 as set forth below. All calls are timed for an initial period of eighteen (18) seconds, usage thereafter is timed and billed in six (6) second increments. The Minimum Service Period for this service is one (1) month. A monthly recurring charge of $1.00 is applicable to each toll-free number utilized by the customer.

TOTAL MONTHLY USAGE RATE PER MINUTE $ 0.00 - $ 1,999.99 $0.0825 2,000.00 - 2,999.99 0.0810 3,000.00 - 4,999.99 0.0800 5,000.00 - 6,999.99 0.0790 7,000.00 - 9,999.99 0.0780 10,000.00 - 14,999.99 0.0770 15,000.00 - 19,999.99 0.0760 20,000.00 - 29,999.99 0.0750 30,000.00 - 49,999.99 0.0740 Over 50,000.00 0.0730



C. Travel 2. Combined Service Arrangements (Cont’d) d. Program 150 Effective September 6, 2002, Program 150 is grandfathered to existing customers.


Program 150 offers a series of service arrangements to small business customers as


(1) Product 153 is an inbound service which is available to small business customers who

presubscribe to Product 152. Under this arrangement, customers located in the United States Mainland can receive inbound calls from locations within the United States, Puerto Rico, the US Virgin Islands, and Canada. Callers dial a preassigned ten digit toll-free number and are routed to the customer’s business line. A monthly charge of $3.00 is applicable to each toll-free number assigned to a customer. Interstate service is provided at the rates shown below. Calls placed using this service are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments.


• Usage Charges $0.1000 $0.1000

(2) Product 154 is an outbound service designed for small business customers whose total monthly usage equals or exceeds $100.00. The Minimum Service Period is 1 year; a Minimum Monthly Usage Charge of $100.00 is also applicable. Service is provided at a rate of $0.095 per minute. Calls placed using this service are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. This offering may be combined with Product 155.



C. Travel 2. Combined Service Arrangements d. (Cont’d) (3) Product 155 is an inbound service which is available to small business customers who

subscribe to Product 154. Under this arrangement, customers located in the United States Mainland can receive inbound calls from locations within the United States, Puerto Rico, the US Virgin Islands, and Canada. The Minimum Service Period is 1 year. The Minimum Monthly Usage Charge for this service is $100.00. A monthly charge of $3.00 is also applicable for each toll-free number assigned to a customer. Interstate service is provided at the rates shown below. Calls placed using this service are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments.





C. Travel 2. Combined Service Arrangements (Cont’d) e. Program 160 Effective September 6, 2002, Program 160 is grandfathered to existing customers.


Program 160 offers a series of service arrangements to small business and customers as


(1) Product 161 is an outbound service designed for small business customers. Access to

the service is only available on a presubscription basis from end offices directly served by the Company. Customers subscribe to the service through an authorized representative of the Company. Service is provided at a rate of $0.095 per minute. Calls placed using this service are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments.



C. Travel 2. Combined Service Arrangements (Cont’d) f. Product 422 Effective August 13, 2002, Product 422 is grandfathered to existing customers. Existing


Product 422 is a calling card service designed for business users. Customers access the

service by dialing a toll-free number and entering a valid account number. Customers subscribe to the service through an authorized representative. Service is provided at a rate of $0.30 per minute for intra-US Mainland calls and for calls placed between US Mainland and Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. All calls are timed and billed in 60-second increments. A charge of $0.30 per call is applicable to all calls placed using this service.



C. Travel (Cont’d) 3. Wide Area Telecommunications Services ("WATS") a. Request Dedicated Outbound Service Effective August 13, 2002, Request Dedicated Outbound Service is grandfathered to

existing customers. Existing customers currently subscribing to Request Dedicated Outbound Service may retain the plan, but no new customers may order the service.

Request Dedicated Outbound Service is designed for moderate volume users of long

distance service. Calls placed pursuant to this option are billed at a base rate of $0.1350 per minute during peak hours and at $0.1215 during off-peak hours as defined herein. Customers whose total monthly usage for all services equals or exceeds $100.00 are eligible to receive a 10% discount off the applicable per minute base rate. However, this discount cannot be combined with any other discount program.

Customers who commit to a Minimum Monthly Usage and a Minimum Service Period

of over one (1) year are eligible for the following discounts. MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 4,000.00 12% 14% 16% 7,000.00 14% 16% 18% 10,000.00 16% 18% 20%

• Other Charges: - Monthly Recurring Charge $ 75.00/per account - Installation Charge 500.00/per account - Expedite Charge 500.00/per order - Access Coordination 150.00/per order

Customers who cancel service prior to the expiration of the Minimum Service Period

may be subject to a forfeiture of 35% of the Minimum Monthly Usage Charge for each month remaining on the contract term. The customer shall also be responsible for remitting an amount equal to the Minimum Monthly Usage Charge for each month of the remainder of the unfulfilled contract term.



C. Travel 3. Wide Area Telecommunications Services ("WATS") (Cont’d) b. Choice Dedicated Service Effective September 6, 2002, Choice Dedicated Service is grandfathered to existing

customers. Existing customers currently subscribing to Choice Dedicated Service may retain the plan, but no new customers may order the service.

Choice Dedicated Service is available to high volume corporate customers. Calls placed

pursuant to this option are billed at a base rate of $0.10 per minute during peak hours and at $0.095 during off-peak hours. Calls are timed and billed in 6-second increments.

Customers who choose to commit to a Minimum Service Period and Monthly Usage

Commitment level are eligible for the following discounts off the base rates. Such customers shall be responsible for a Minimum Monthly Usage Charge equal to 60% of the Monthly Usage Commitment level.

MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 5,000.00 $0.005 $0.010 $0.015 10,000.00 0.010 0.015 0.020 20,000.00 0.015 0.020 0.025

• Other Charges: - Installation Charge $350.00/per account - Expedite Charge 250.00/per order

• Central Office Connection

- Per Analog 25.00/per port - Per Digital 75.00/per port



C. Travel 3. Wide Area Telecommunications Services ("WATS") b. (Cont’d) A Monthly Account Fee of $50.00 is applicable to customers whose Monthly Usage

Commitment is less than $4,000.00. Customers may subscribe to the service for a 90 day trial period. After that time,

customers who cancel service prior to the expiration of the Minimum Service Period may be subject to a forfeiture of 50% of the Minimum Monthly Usage Charge for each month remaining on the contract term. Cancellation does not relieve the customer of the obligation to remit payment of the Minimum Monthly Usage Charge to the Company for the duration of the Minimum Service Period.

Service may be available under special contract to waive the Minimum Service Period

and/or Monthly Usage Commitments for affiliates, employees, members, etc. of customer.



C. Travel 3. Wide Area Telecommunications Services ("WATS") (Cont’d) c. QVS Dedicated Service Effective August 13, 2002, QVS Dedicated Service is grandfathered to existing

customers. Existing customers currently subscribing to QVS Dedicated Service may retain the plan, but no new customers may order the service.

QVS Dedicated Service is an outbound arrangement whereby the customer’s level of

traffic justifies a dedicated access arrangement between its premises and the Company’s point of presence. The Minimum Service Period for Service is one (1) month. All calls are billed in six-second increments. Customers utilizing this service will be billed at a base rate of $0.120 for calls placed during Peak Hours; Off Peak calls shall be rated at $0.111 per minute.

Customers are eligible for the following volume discounts: TOTAL MONTHLY USAGE VOLUME DISCOUNT $ 0.00 - $ 6,999.99 0.0% 7,000.00 - 8,999.99 4.0% 9,000.00 - 9,999.99 6.0% 10,000.00 - 14,999.99 8.0% Over 15,000.00 9.5% The volume discount is determined by calculating the customer's total undiscounted

monthly usage charges for all calls between intrastate, interstate, international points.

• Nonrecurring Charges: - Installation Charge $500.00/per order - Expedite Charge 500.00/per order - Access Coordination 150.00/per order

• Nonrecurring Charges:

- Central Office Connection 50.00/per T-1 - Account Management Fee 75.00/per account




(T) (D)



C. Travel 4. Reserved For Future Use (Cont’d)

(T) (D)



D. Voice Long Distance Services 1. Request One Plus Service Effective August 13, 2002, Request One Plus Service is grandfathered to existing

customers. Existing customers currently subscribing to Request One Plus Service may retain the plan, but no new customers may order the service.

Request One Plus Service is a service for small businesses. To use the service,

presubscribed customers dial one plus the number associated with the called station in order to place a call over the company's network. The Minimum Service Period for Request One Plus Service is one month. All calls are timed and billed in six-second increments.

Customers utilizing this service will be billed at a base rate of $0.1850 for calls placed

during Peak Hours; Off Peak calls shall be rated at $0.1665 per minute. Customers whose total monthly usage for all services equals or exceeds $100.00 are

eligible for a 10% discount off total monthly usage charges. This discount is exclusive and cannot be combined with any other discount program offered by the Company.

Customers who agree to a Monthly Usage Commitment level and Minimum Service

Period are eligible for the discounts stated below. MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 400.00 12% 14% 16% 1,500.00 14% 16% 18% 2,500.00 16% 18% 20% Customers who cancel service prior to the expiration of the Minimum Service Period may

be subject to a forfeiture totaling 35% of the Monthly Usage Commitment for each month remaining on the contract term.



D. Voice Long Distance Services (Cont’d) 2. Choice One Plus Service Effective August 13, 2002, Choice One Plus Service is grandfathered to existing

customers. Existing customers currently subscribing to Choice One Plus Service may retain the plan, but no new customers may order the service.

Choice One Plus Service is designed to accommodate small businesses whose monthly

usage includes a variety of services including outbound (1+), Travel Card and inbound (1-800). With this service, discounts are based upon customer’s the total monthly usage for all inbound and outbound services. Customers may select a rate plan tailored to their calling needs as described below.

The Minimum Service Period for Service is one (1) month. All calls are billed in six-

second increments. Rates and charges for the service vary depending upon the contract term and traffic volume committed by the customer for all Choice services. The following base rates are applicable to this option:


• Usage Charges $0.155 $0.140 The following volume discounts are available to qualifying customers and are deducted

from the base rate charges described above. TOTAL MONTHLY USAGE VOLUME DISCOUNT $ 0.00 - $ 199.99 0.0% 200.00 - 999.99 2.5% 1,000.00 - 2,499.99 5.0% Over 2,500.00 7.5% Eligibility for a volume discount is determined by the calculating the customer's total

undiscounted monthly usage charges for other services including Choice 1-800 and SilverCard Travel Service calls between intrastate, interstate, international points.



D. Voice Long Distance Services 2. Choice One Plus Service (Cont’d) Customers who make a minimum Monthly Usage Commitment are eligible for the

following rate reductions. The volume discounts described preceding, are not applicable. The customer will be responsible for a Minimum Monthly Usage Charge equal to 60% of the Monthly Usage Commitment.

MINIMUM USAGE COMMITMENT 1 YEAR 2 YEARS 3 YEARS $ 200.00 $0.005 $0.010 $0.015 1,000.00 0.010 0.015 0.020 2,500.00 0.015 0.020 0.025 5,000.00 0.020 0.025 0.030 10,000.00 0.025 0.030 0.035 Customers may subscribe to the service for a 90 day trial period. After that time,

customers who cancel service prior to the expiration of the Minimum Service Period may be subject to a forfeiture of $200.00 per month or 50% of the Minimum Monthly Usage Charge for each remaining on the contract term, whichever is less. Cancellation does not relieve the customer of the obligation to remit payment of the Minimum Monthly Usage Charge to the Company for the duration of the Minimum Service Period.

Service can be made available under a joint user arrangement whereby the Minimum

Service Period and/or Monthly Usage Commitments may be waived for affiliates, employees, patrons, members, etc. of an existing customer.



D. Voice Long Distance Services (Cont’d) 3. QVS One Plus Service Effective August 13, 2002, QVS One Plus Service is grandfathered to existing customers.

Existing customers currently subscribing to QVS One Plus Service may retain the plan, but no new customers may order the service.

QVS One Plus Service provides small businesses with discounted long distance service.

Under this arrangement, customers presubscribe outbound lines to the Company. The Minimum Service Period for Service is one month. All calls are billed in six-second increments. Customers utilizing this service will be billed at a base rate of $0.1950 for calls placed during Peak Hours; Off Peak calls shall be rated at $0.160 per minute.

The following volume discounts are available to qualifying customers and are deducted

from the base rate charges described above. TOTAL MONTHLY USAGE VOLUME DISCOUNT $ 0.00 - $ 99.99 0.0% 100.00 - 399.99 8.0% 400.00 - 749.99 11.0% 750.00 - 1,499.99 15.0% 1,500.00 - 2,499.99 16.0% 2,500.00 - 4,999.99 17.0% Over 5,000.00 18.0% Eligibility for a volume discount is determined by the calculating the customer's total


4. Corporate Ties Effective August 13, 2002, Corporate Ties is grandfathered to existing customers.

Existing customers currently subscribing to Corporate Ties may retain the plan, but no new customers may order the service.

Corporate Ties is available to individuals, employees, agencies, patrons, vendors and

others who have been referred to the Company by another customer. Access to the network is available through presubscription (or 1+ access) and dial-up arrangements. The Minimum Service Period for Service is 1 month. All calls are billed in 6-second increments. Customers utilizing this service will be billed at a per minute rate of $0.170 for calls placed during Peak Hours; Off Peak calls shall be rated at $0.090 per minute.



D. Voice Long Distance Services (Cont’d) 5. Elite One Plus Service Effective August 13, 2002, Elite One Plus Service is grandfathered to existing customers.

Existing customers currently subscribing to Elite One Plus Service may retain the plan, but no new customers may order the service.

Elite One Plus is a one-way multi-point service for low volume users. Customers

presubscribe to the service through a local exchange carrier. The Minimum Service Period for Service is 1 month. Usage charges are based upon the customer’s Monthly Usage Commitment for all services as set forth below. The customer will be responsible for a Minimum Monthly Usage Charge equal to 60% of the Monthly Usage Commitment level selected. All calls are billed in 6-second increments.

MINIMUM USAGE COMMITMENT RATE PER MINUTE $25.00 $0.2200 50.00 0.1890



D. Voice Long Distance Services (Cont’d) 6. Qwest Connections - Business Effective August 13, 2002, Qwest Connections- Business is grandfathered to existing

customers. Existing customers currently subscribing to Qwest Connections- Business may retain the plan, but no new customers may order the service.

Qwest Connections- Business is an arrangement for business enterprises. Customers may

utilize the service to place outbound calls and/or to provide inbound, toll free calling to their premises. Service is available on a presubscription basis from end offices directly served by the Company within the US Mainland. The Minimum Service Period for Service is one (1) month and all calls are timed and billed in six-second increments. Per minute usage charges for Outbound Direct Dial and Inbound Services vary depending upon the destination of the call as set forth below.

PEAK OFF-PEAK OUTBOUND CALLING HOURS HOURS

• Usage Charges $0.1300 $0.1150

INBOUND CALLING

• Usage Charges 0.1350 0.1200



D. Voice Long Distance Services (Cont’d) 7. Qwest Star Program 527 Effective August 13, 2002, Qwest Star Program 527 is grandfathered to existing

customers. Existing customers currently subscribing to Qwest Star Program 527 may retain the plan, but no new customers may order the service.

Qwest Star Program 527 is available to customers who purchase a satellite dish through

an authorized representative of the Company. Under this arrangement, customers subscribe to One Plus - Direct Dial and/or Inbound Toll-Free Service. Access to the network is furnished on a presubscription basis from end offices directly served by the Company and commit to a Minimum Monthly Usage level of $100.00 per month. A monthly fee of $10.00 is also applicable for each Inbound toll-free telephone number utilized by the customer. Per minute usage charges for Outbound Direct Dial and Inbound Services vary depending upon the destination of the call as set forth below; calls are timed and billed for an initial period of 1 minute; usage thereafter is timed and billed in 6-second increments. In addition, customers may also obtain a Connections Calling Card for use when traveling.

PEAK OFF-PEAK OUTBOUND CALLING HOURS HOURS

• Usage Charges $0.1990 $0.1990

INBOUND CALLING

• Usage Charges 0.1990 0.1990



D. Voice Long Distance Services (Cont’d) 8. Count on Qwest Effective August 13, 2002, Count on Qwest is grandfathered to existing customers.

Existing customers currently subscribing to Count on Qwest may retain the plan, but no new customers may order the service.

Count on Qwest is an outbound, multi-point service designed for businesses. Interstate

usage charges vary depending upon the Monthly Usage Commitment selected by the Customer as set forth below. All calls are timed and billed for an initial period on 1 minute; subsequent usage is timed and billed in 6-second increments. Service is available on a presubscription basis in areas where Qwest has purchased equal access facilities; Dial Up access is also provided. The Minimum Service Period for Service is 1 month. Travel Service is available at a rate of $0.25 per minute; a per call charge of $0.25 is also applicable. Such calls are timed and billed for an initial period of 1 minute; usage thereafter is timed and billed in 6-second increments.

MINIMUM USAGE COMMITMENT RATE PER MINUTE $ 0.00 - $100.00 $0.12 100.01 - 200.00 0.11 Over 200.01 0.10





Product 401 is an outbound direct dial service designed for small to medium size

businesses. Service is available in locations where equal access has been implemented by the local exchange carrier. Under this arrangement, customers receive a rate reduction for calls placed to Alaska and Hawaii and for calls which originate and terminate within the US Mainland. The amount of the rate reduction is based upon total monthly usage for all calls, including those placed using Product 402 and Product 405. Basic service is provided at the rates shown below. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. Customers may also obtain a Product 405 Calling Card for use when traveling. At the customer’s option, this service may also be combined with Product 402.


• Base Rates $0.1400 $0.1400

RATE REDUCTION $ 0.00 - $ 24.99 0.0000 0.0000 25.00 - 199.99 0.0300 0.0300 200.00 - 1,999.99 0.0400 0.0400 Over 2,000.00 0.0200 0.0200



D. Voice Long Distance Services (Cont’d) 10. Program 582 Program 582 is grandfathered to existing customers, effective July 31, 2001. Existing

customers may retain the arrangement, but no new customers may order the service. Program 582 is designed to accommodate large businesses whose total monthly usage

exceeds $2,500.00. Customers may subscribe to outbound and/or inbound services. Under this arrangement, customers utilize dedicated T-1 access facilities to interconnect with the network. Service is provided at the per minute base rates set forth below. Outbound calls within the United States are timed and billed in 6-second increments; Inbound calls from points within the United States are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. The customer may be eligible for reduced rates and discounts depending upon the customer’s total monthly usage commitment and service term as described below. The Minimum Service Period for Program 582 is 1 month.

The following base rates are applicable to outbound calls placed using this service. MONTHLY PLAN TERM PLAN

• Usage Charges $0.079 $0.079 The following usage charges are applicable to inbound calls from Alaska, Hawaii, Puerto

Rico, and the Virgin Islands. Terminating inbound service is only provided to customers whose premises is located within the contiguous United States.

MONTHLY PLAN TERM PLAN




D. Voice Long Distance Services 10. Program 582 (Cont’d) Customers who commit to a Minimum Monthly Usage Guarantee and a Minimum

Service Period of one or two years are eligible for the following discounts off the base rates for outbound and inbound calls within the contiguous United States. The Minimum Monthly Usage Guarantee is determined by the calculating the customer's total monthly usage charges for all intrastate, interstate, international calls.

TOTAL MONTHLY USAGE ONE YEAR TERM TWO YEAR TERM $ 2,500.00 $0.005 $0.010 5,000.00 0.010 0.015 10,000.00 0.015 0.020 The following charges are also applicable to this program.

• Installation Charge[1] $350.00 - Nonrecurring Charge • Inbound Toll Fee Number 1.00 - Per Number/Month • Access Coordination[1] 50.00 - Per Month • Central Office Connection[1] 50.00 - Per Month • Expedite of Installation Order 250.00 - Per Order • Service Reconfiguration 25.00 - Per Order • Dialed Number Identification 100.00 - Per Installation • Real Time ANI 200.00 - Per Installation • Real Time ANI 200.00 - Per Month

Customers who cancel service prior to the expiration of the Minimum Service Period may

be subject to a forfeiture of 10% of the Minimum Monthly Usage Guarantee for each month remaining on the contract term. This penalty is waived for customers who subscribe to the service for a 120 day trial period. During that time, the customer may cancel the service without penalty. All customers are obligated to reimburse the Company for any installation and/or interconnection charges incurred by the Company on the customer’s behalf.

[1] This charge may be waived for customers who subscribe to the service for a one or two year

term.





Product 601 is an outbound designed for small businesses. Service is available in

locations where equal access has been implemented by the local exchange carrier. Under this arrangement, customers receive a rate reduction based upon total monthly usage for all rates and charges associated with calls placed using Product 601 and Product 602, and Calling Card Calls. Service is provided at a base rate of $0.12 per minute for calls which originate and terminate within the US Mainland and for calls placed to Hawaii, Alaska, Puerto Rico and the US Virgin Islands. Discounted rates are shown below. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. Customers may also obtain a Product 405 Calling Card for use when traveling. At the customer’s option, this service may also be combined with Product 602.

PER MINUTE RATES PEAK HOURS OFF-PEAK HOURS $ 0.00 - $ 49.99 $0.1200 $0.1200 50.00 - 1,999.99 0.0950 0.0950 Over 2,000.00 0.1200 0.1200





Product 614 is an outbound service designed for medium size businesses. Service is

available in locations where equal access has been implemented by the local exchange carrier. Outbound service is provided at the rates shown below. All calls are timed and billed for an initial period of 18 seconds; usage thereafter is timed and billed in 6-second increments. Customers may also obtain a Product 405 Calling Card for use when traveling. This service may also be combined with Product 615.


• Usage Charges $0.1045 $0.1045 13. Product 608 Effective August 13, 2002, Product 608 is grandfathered to existing customers. Existing


Product 608 is an outbound service designed for small and medium size businesses.

Service is available in locations where equal access has been implemented by the local exchange carrier. Under this arrangement, service within the US Mainland, and from the US Mainland to Alaska, Hawaii, Puerto Rico and the US Virgin Islands is provided at a rate of $0.095 per minute. All calls are timed and billed for an initial period of 18 seconds, usage thereafter is timed and billed in 6-second increments. Customers may also obtain a Product 405 Calling Card for use when traveling. This service may also be combined with Product 609.



D. Voice Long Distance Services (Cont’d) 14. World Talk Dedicated Service Effective August 13, 2002, World Talk Dedicated Service is grandfathered to existing

customers. Existing customers currently subscribing to World Talk Dedicated Service may retain the plan, but no new customers may order the service.

a. General Description World Talk dedicated service is designed for all types of housing entities that want to

provide a long distance service to their residents. World Talk will provide long distance service to all types of housing entities who residents are 18 years or older. This service requires dedicated access and the use of authorization codes.


increments. c. Rates There is a per minute usage rate and a one (1) time registration fee. (1) Registration Fee (one time) $7.50 (2) Per Minute Rates: DAY EVENING NIGHT/WEEKEND

MILEAGE 1ST MIN ADD’L MIN 1ST MIN ADD’L MIN 1ST MIN ADD’L MIN 0 - 10 $0.1782 $0.1782 $0.1188 $0.1188 $0.1040 $0.1040 11 - 22 0.1881 0.1881 0.1287 0.1287 0.1128 0.1128 23 - 55 0.1980 0.1980 0.1346 0.1346 0.1196 0.1196 56 - 124 0.2079 0.2079 0.1436 0.1436 0.1196 0.1196 125 - 292 0.2079 0.2079 0.1436 0.1436 0.1211 0.1211 293 - 430 0.2277 0.2277 0.1445 0.1445 0.1243 0.1243 431 - 926 0.2277 0.2277 0.1485 0.1485 0.1293 0.1293 927 - 1910 0.2435 0.2435 0.1505 0.1505 0.1318 0.1318 1,911 - 3,000 0.2475 0.2475 0.1535 0.1535 0.1343 0.1343 3,001 - 4,250 0.2970 0.2970 0.2079 0.2079 0.1634 0.1634 4,250 + 0.3267 0.3267 0.2189 0.2189 0.1733 0.1733



D. Voice Long Distance Services 14. World Talk Dedicated Service (Cont’d) d. Credit Limit There will be a $75.00 credit limit (no deposit based on possible credit check). Once the

customer exceeds $75.00 they are prohibited from making additional calls until balance is less than $75.00. All customers will be notified that they have exceeded their credit limit via an automated recording on their phone. The recording will provide a toll free number to call Qwest.


that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), Qwest reserves the right, at any time and without notice to: (i) pass through to the customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or, (ii) modify the rates, including any rate guarantees and/or terms and conditions contained in this Schedule to reflect the impact of such Regulatory Activity.



D. Voice Long Distance Services (Cont’d) 15. World Talk Switched Effective August 13, 2002, World Talk Switched is grandfathered to existing customers.

Existing customers currently subscribing to World Talk Switched may retain the plan, but no new customers may order the service.

a. General Description World Talk Switched is a calling card service which provides long distance service via

switched access. World Talk Switched is designed for groups and/or organization whose members are 18 years or older and they will benefit from having a calling card service.


increments. c. Rates The rates are the same for calls made from within and outside the school's NPA.

• Calls made from within and outside specified NPA:

DAY EVENING NIGHT/WEEKEND $0.22 $0.10 $0.10



D. Voice Long Distance Services 15. World Talk Switched (Cont’d) d. Credit Limit There will be a $75.00 credit limit (no deposit based on possible credit check). Once the

customer exceeds $75.00 they are prohibited from making additional calls until balance is less than $75.00. All customers will be notified that they have exceeded their credit limit via an automated recording on their phone. The recording will provide a toll free number to call Qwest.





D. Voice Long Distance Services (Cont’d) 16. TelmarExpress Effective September 6, 2002, TelmarExpress is grandfathered to existing customers.

Existing customers currently subscribing to TelmarExpress may retain the plan, but no new customers may order the service.

a. General Description TelmarExpress is a voice and data service offering flat rates based on term and

minimum usage commitments. TelmarExpress is designed for new businesses with monthly revenue between $100.00 to $100,000.00. It is available on a month-to-month basis, one year, two year or three year term commitment and the terms have thirteen monthly commitment levels.

b. Billing and Rounding Rates are quoted in full minutes. Calls are billed in eighteen (18) second initial

increment and six (6) second additional increments. c. Directory Assistance Directory Assistance is available for all TelmarExpress customers. d. Minimums There is a minimum monthly usage commitment per month (Monthly Commitment) for

all customers. Qwest will count the customer's total TelmarExpress service usage set forth in the customer’s term commitment; less taxes, monthly recurring charges, and non-recurring charges to determine whether a customer satisfies the Monthly Commitment requirement. If, during any month the customer’s invoiced usage charges are less than the required Monthly Commitment, the customer will be billed and required to pay the difference between the Monthly Commitment and the actual amount billed. For Month-to-Month customers, this requirement will be applied beginning with the customer’s first full month’s invoice. For those customers who sign a one, two or three year term commitment, this requirement will commence with the customer’s fourth full month’s invoice.



D. Voice Long Distance Services 16. TelmarExpress (Cont’d) e. Renewals The customer or Qwest may terminate the term commitment at the end of the initial term

by providing not less than thirty (30) days written notice. The customer’s notice of termination must be sent to: Qwest, Attention: Cancellation Notification, Department 0270/1021, 4650 Lakehurst Court, Dublin, OH 43016. If written notification is not submitted to Qwest at least thirty (30) days prior to the expiration of the term commitment, and Qwest has not given notice of termination to the customer, this term commitment shall automatically renew based on the same terms and conditions, at the same Monthly Commitment level and initial term, and at the scheduled rates in effect at the time of such renewal.

f. Payphone Surcharge A charge will apply to calls that originate from any payphone used to access Qwest




D. Voice Long Distance Services 16. TelmarExpress (Cont’d) g. Non-RBOC Usage Surcharge (1) Customers shall originate at least eighty percent (80%) of their total usage of Qwest

voice services in a tandem owned and operated by a Regional Bell Operating Company (RBOC) and subject to such RBOC’s tariffed access charges. Qwest will apply and the customer shall pay a surcharge of $0.020 per minute of use for the number of minutes by which Non-RBOC originations exceed twenty percent (20%) of the customer’s total usage of the Qwest voice services.

(2) Customers shall terminate at least eighty percent (80%) of their total usage of Qwest

voice services in a tandem owned and operated by a Regional Bell Operating Company (RBOC) and subject to such RBOC’s tariffed access charges. Qwest will apply and the customer shall pay a surcharge of $0.020 per minute of use for the number of minutes by which Non-RBOC originations exceed twenty percent (20%) of the customer’s total usage of the Qwest voice services.

h. Autodialer Terminations Customers shall use best efforts to program and maintain their autodialers to avoid

passing high volumes of call attempts that will terminate on Qwest’s telecommunications backbone network in the same local access transport area within a short duration of time (“Autodialer Terminations”). Call attempts that result in uncompleted calls due to Autodialer Terminations shall neither: (i) make the customer eligible for any service or outage credits or gaurantees; nor, (ii) constitute a cause for termination of their agreement.



D. Voice Long Distance Services 16. TelmarExpress (Cont’d) i. Early Termination Charges Customers who terminate their term commitment prior to the expiration date and do not

provide written notification to Qwest, will be billed and required to pay termination charges equal to the number of months remaining in the term multiplied by the Monthly Commitment level.

Customers who terminate their term commitment prior to the expiration date and do

provide written notification to Qwest, will be responsible for the following charges, payable upon receipt:

• 1 Year Contract Early termination charges for customers who terminate service prior to the expiration

of their one (1) year term are calculated by taking the months remaining on the contract and multiplying by the Monthly Commitment level.

• 2 Year Contract If the contract is in the first 12 months, the customer will be responsible to Qwest for:

- The remaining number of months of the first 12 months multiplied by the Monthly Commitment level plus 35% of months remaining in the second 12 months.

If the contract is in the 2nd 12 months, the customer will be responsible to Qwest for:

- The remaining number of months multiplied by the Monthly Commitment level.



D. Voice Long Distance Services 16. TelmarExpress i. (Cont’d)


- The remaining number of months of the first 12 months multiplied by the Monthly Commitment level plus 35% of months remaining in the second and third 12 months.

If the contract is in the second 12 months, the customer will be responsible to Qwest

for:

- The remaining number of months of the second 12 months multiplied by the Monthly Commitment level plus 35% of months remaining in the third 12 months.

If the contract is in the third 12 months, the customer will be responsible to Qwest for:

- The remaining number of months multiplied by the Monthly Commitment level.

j. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event




D. Voice Long Distance Services 16. TelmarExpress (Cont’d) k. Guarantees TelmarExpress customers are eligible to receive the following guarantees: (1) Rate Guarantee - Qwest guarantees that if scheduled usage rates increase or scheduled

discounts decrease beyond the Schedule in effect at the time the customer begins a term commitment, these usage rate increases or discount decreases will not be passed on to the customer during the length of the customer’s term. This guarantee does not apply to rates for Qwest international services, or rate modifications instituted by Qwest in response to the actions of any regulatory agency, legislative body or court of competent jurisdiction.

(2) Customer Satisfaction Guarantee - Except as set forth below, customers who sign a

term agreement with Qwest and terminate service prior to the expiration of their term agreement will be held responsible for all early termination charges as set forth in the agreement.

(3) New Customer Initial 90-Day Guarantee For the purpose of this Section, New Customer is defined as any person or entity

which has not utilized any Qwest service in the prior 12-month period. After the date of first usage of a New Customer’s Qwest service, and before the 91st day following such date of first usage, if the New Customer notifies Qwest that it is dissatisfied with Qwest’s service for any reason and wishes to cancel its Qwest service, Qwest will:

(a) Release the New Customer from liability for early termination charges as set forth in

the agreement. New Customers will still be responsible for all charges for services utilized up to the termination date; and



D. Voice Long Distance Services 16. TelmarExpress k.(3) (Cont’d) (b) Provide reimbursement for actual and applicable installation costs associated with

switching it back to its previous long distance carrier. Qwest will credit New Customers utilizing switched access services an amount equal to the applicable Primary Interexchange Carrier (PIC) change charge actually incurred and paid by the New Customer up to a maximum of $10.00 per line. Qwest will credit New Customers utilizing dedicated access services an amount equal to the applicable installation charges actually incurred and paid by the New Customer up to a maximum of $200.00 per DS-0 line and a limit of 100 DS-0 lines. In order to qualify for this offering, the New Customer must, within sixty (60) days of sending written notice of termination to Qwest, submit invoices documenting the actual installation charges for which it seeks a credit.

Notice of termination can be made by telephone to Qwest’s customer service number (1-

800-860-1020) if the New Customer has two (2) or fewer switched access lines. Otherwise notification must be in writing and must be sent to:

Qwest Communications Corp.

Attention: Cancellation Notification Department 0270/1021 4650 Lakehurst Court

Dublin, OH 43016



D. Voice Long Distance Services 16. TelmarExpress k. (Cont’d) (4) Toll-Free Service Assurance Guarantee - If a Toll-Free line provided by Qwest to the

customer is subject to a “Service Disruption”, Qwest will, within 15 minutes of the exact time of completion of the Confirmation Process, reroute traffic from the Affected Toll-Free Line to any working number: (i) terminating in forty-eight (48) contiguous United States “Domestic U.S.”); and, (ii) which is provided by Qwest to the customer. If Qwest fails to reroute such traffic within fifteen (15) minutes after completion of the Confirmation Process (“Toll-Free Line Outage”), Qwest will credit to the customer’s account an amount equivalent to the lesser of: (i) one hundred percent (100%) of the usage for the Affected Toll-Free Line for the entire month in which the Toll-Free Line Outage occurred; or, (ii) one hundred ten percent (110%) of the usage for the Affected Toll-Free Line in the month prior to the month in which the Toll-Free Line Outage occurs.

• Service Disruption” is defined as a degradation in the performance of a toll-free line

provided by Qwest to the customer (“Affected Toll-Free Line”) which completely disallows Qwest from terminating calls to such Affected Toll-Free Line.

• The “Confirmation Process” is defined as: (i) the customer’s telephonic notification

to a Qwest Customer Service Representative of a Service Disruption and the furnishing by the customer of certain information (including the customer’s name and address, the customer’s Qwest account number and the Affected Toll-Free Line, the service subscribed to by the customer and the approximate time the Service Disruption began; and, (ii) acknowledgment from such Qwest Customer Service Representative that traffic to the Affected Toll-Free Line will, in accordance with the terms of this Guarantee, be rerouted within 15 minutes of the conclusion of the customer’s telephone call to Qwest.

• The credit will be applied within sixty (60) days of the Service Disruption. The

credit will be calculated based on all calls to the Affected Toll-Free Line(s) and applied to the customer’s interstate usage.



D. Voice Long Distance Services 16. TelmarExpress k.(4) (Cont’d)

• Qwest is guaranteeing only that calls will be rerouted within 15 minutes upon completion of the Confirmation Process, not that service will be restored to the main location in that timeframe. Qwest’s only obligation under this Guarantee is to issue the appropriate credit as described above.

• A maximum of five (5) affected toll free numbers per customer, per occurrence will

be covered under this Guarantee. • The customer is required to designate and provide to Qwest a working telephone

number with enough capacity to handle the rerouted traffic. Qwest will not be responsible or liable for uncompleted calls due to problems with the working telephone number or insufficient capacity or number of lines at the working telephone number designated by the customer.

The Toll-Free Service Assurance Guarantee shall not apply for the following: (a) a Service Disruption is caused by the negligence, errors or omission of the affected

customer or others authorized by the customer to use the customer's service; (b) a Service Disruption is caused due to the failure or malfunction of any power,

equipment, service, or systems not provided directly by Qwest; (c) a Service Disruption occurs during any period in which Qwest or its agents are not

afforded access to the premises where access lines associated with the Affected Toll-Free Line is terminated; provided, however, that such access is needed to prevent Service Disruption;



D. Voice Long Distance Services 16. TelmarExpress k.(4) (Cont’d) (d) a Service Disruption occurs during any period when the customer has released the

service to Qwest for maintenance or rearrangement purposes, or for the installation or de-installation of a customer order;

(e) a Service Disruption occurs during a period when the customer elects not to release

the service(s) for testing and/or repair and continues to use it on an impaired basis; (f) a Service Disruption occurs due to network busy conditions; (g) a Service Disruption non immediately/promptly reported to Qwest; (h) a Service Disruption is caused by the failure of an underlying local exchange carrier

or third party carrier of local, switched and/or dedicated service that Qwest relies on to provide service to the customer.

(i) a Service Disruption is caused by the failure of the National SMS 800 database

and/or system; (j) Qwest is not the Responsible Organization ("Resp Org") for the Affected Toll-Free

Line; (k) The on-line portion in a multi-carrier situation; (l) The customer is utilizing Qwest’s Toll-Free Verified and Non-verified PAC,

GeoRouting, or Menu Routing services; (m) a Service Disruption caused by the customer’s use of Qwest services in any

unauthorized or unlawful manner; and/or, (n) a Service Disruption is caused by or resulting from a force majeure event beyond the

reasonable control of Qwest including, but not limited to, an act of God, government regulations, or national emergency.



D. Voice Long Distance Services 16. TelmarExpress k. (Cont’d) (5) Frame Delivery - Qwest guarantees to achieve a Frame Delivery rate of 99.9% for CIR

frames (end-to-end CIR packet delivery only applies to frame slot marked discard eligible). Qwest guarantees to achieve a Frame Delivery rate of 99% for non-CIR frames. If Qwest does not meet this guarantee, the customer is entitled to a credit equal to 10% of the customer’s network port and PVC/CIR monthly recurring charges for that month.

• Definition: Frame Delivery is the percentage of frames which are successfully

delivered over the Qwest network, excluding frames which are not delivered due in whole or in part to factors unrelated to the Qwest network.

• Calculation: Frame Delivery (Throughput) is measured as the percentage of frames

presented to the Qwest network by the customer versus those which are successfully delivered by the Qwest network. The percentage is based on Frame Delivery (Throughput) across the customer’s entire network, not on an individual location or PVC basis.

• Exclusions: Frame Delivery (Throughput) measurements shall not include periods

of non-availability resulting in whole or in part from one or more of the following causes:

(a) Any act or omission causing interruptions by negligence on the part of the customer,

its contractors, any local access provider, or any other entity over which the customer exercises control or has the right to exercise control.

(b) Interruptions during any period in which Qwest or its agents are not afforded access

to the premises where the access lines associated with the customer’s service are terminated.

(c) Interruptions during any period when the customer elects not to release the service(s)

for testing and/or repair and continues to use it on an impaired basis. (d) Any circuits provisioned within the last 30 days. (e) Scheduled maintenance interruptions and outages.



D. Voice Long Distance Services 16. TelmarExpress k.(5) (Cont’d) (f) Labor strikes. (g) Force majeure events beyond the reasonable control of Qwest including, but not

limited to, acts of God, government regulation, national emergency, failure of power, system failure, or service not supplied by Qwest or the access provider.

(h) Frames dropped at infrastructure egress due to improper customer specifications of

customer port speeds. (i) Interruptions due to failure of power, equipment, service, or systems not provided by

Qwest. (6) Network Transit Delay - Qwest guarantees to achieve a one-way Network Transit

Delay within the continental United States for 100 byte frames at 35 milliseconds or less, 500 byte frames at 95 milliseconds or less, and 1,600 byte frames at 250 milliseconds or less (including protocol overhead). Network Transit Delay (Latency) measures only delay on the Qwest network, external factors which may cause delay (e.g., access serialization, access link congestion) are excluded from the measurement. If Qwest does not meet this guarantee, the customer is entitled to a credit equal to 10% of the customer’s network port and PVC/CIR monthly recurring charges for that month.

• Definition: Network Transit Delay (Latency) measures one-way delay between the

origination and destination infrastructure ports. It is defined as the period of time commencing with transmission of the last bit of a packet from the origination infrastructure.



D. Voice Long Distance Services 16. TelmarExpress k.(6) (Cont’d)

• Exclusions: Network Transit Delay (Latency) measurements shall not include periods of non-availability resulting in whole or in part from one or more of the following causes:

(a) Any act or omission causing interruptions by negligence on the part of the customer,

its contractors, any local access provider, or any other entity over which the customer exercises control or has the right to exercise control.

(b) Interruptions during any period in which Qwest or its agents are not afforded access

to the premises where the access lines associated with the customer’s service are terminated.

(c) Interruptions during any period when the customer elects not to release the service(s)

for testing and/or repair and continues to use it on an impaired basis. (d) Any circuits provisioned within the last 30 days. (e) Scheduled maintenance interruptions and outages. (f) Labor strikes. (g) Force majeure events beyond the reasonable control of Qwest including, but not


(h) During periods in which a major network component (e.g., backbone link or gateway

switch) is not functioning and the network is in an emergency reroute configuration. (i) Interruptions due to failure of power, equipment, service, or systems not provided by

Qwest.



D. Voice Long Distance Services 16. TelmarExpress (Cont’d) l. Credit Limitation If the customer experiences network or service performance for Qwest FramePlus Frame

Relay at levels below those stated herein for two or more elements (Network Availability, Frame Delivery, and Network Transit Delay) in the same month, the customer is entitled to receive credits pursuant to one of the applicable credit sections only. In addition, Qwest will not issue credits pursuant to the Service Level Guarantee for more than six months in any twelve month period.

m. Availability Scheduled Qwest FramePlus Frame Relay service elements may not be available at or

between all service points. n. Plus Program If, during any month of the term, a customer’s usage charges meet or exceed any

Monthly Commitment level that is greater than the Monthly Commitment level to which the customer has committed (“Plus Level”), the customer will receive the rates associated with the Plus Level for the same term length, provided, however, that the Plus Level may not be more than two Monthly Commitment levels greater than the Monthly Commitment level to which the customer has committed.

o. TelmarExpress - WorldCard TelmarExpress WorldCard is a flat, per minute rated calling card service, with a per call

surcharge. Rates are quoted in full minutes. Call rounding is eighteen (18) second initial and six (6) second increments.



D. Voice Long Distance Services 16. TelmarExpress (Cont’d) p. Enhanced Toll-Free Features TelmarExpress offers Enhanced Toll-Free Features for all TelmarExpress customers. If

the customer signs a term commitment, the customer is eligible to receive selected features at a ‘packaged’ rate or the customer can subscribe to features individually.

q. TelmarExpress - Frame Relay Qwest Frame Relay service is available under TelmarExpress contracts. See Section 8. r. Rates (1) Switched - Outbound, Inbound and worldcard Continental US, Alaska, Hawaii, Puerto

Rico, USVI, Guam, and CNMI Per Minute Rates COMMITMENT LEVEL ALL TERMS $ 100.00 $0.110 250.00 0.110 500.00 0.110 1,000.00 0.110 2,000.00 0.110 4,000.00 0.110 7,000.00 0.110 12,000.00 0.110 20,000.00 0.110 35,000.00 0.110 50,000.00 0.110 75,000.00 0.110 100,000.00 0.110



D. Voice Long Distance Services 16. TelmarExpress r. (Cont’d) (2) Dedicated - Outbound, Inbound and worldcard Continental US, Alaska, Hawaii,

Puerto Rico, USVI, Guam, and CNMI Per Minute Rates Outbound, and Inbound Per Minute Rates

COMMITMENT ONE TWO THREE LEVEL MTM YEAR YEAR YEAR $ 100.00 $0.095 $0.095 $0.091 $0.087 250.00 0.095 0.092 0.088 0.085 500.00 0.095 0.088 0.083 0.080 1,000.00 0.095 0.084 0.079 0.077 2,000.00 0.095 0.069 0.067 0.065 4,000.00 0.095 0.066 0.064 0.061 7,000.00 0.095 0.064 0.062 0.059 12,000.00 0.095 0.062 0.060 0.058 20,000.00 0.095 0.060 0.058 0.056 35,000.00 0.095 0.057 0.055 0.054 50,000.00 0.095 0.056 0.054 0.053 75,000.00 0.095 0.055 0.053 0.052 100,000.00 0.095 0.054 0.052 0.051 (3) TelmarExpress – worldcard

• Option 1:

- Per Minute Rate See rates preceding - Per Call Surcharge $0.65 - Operator Surcharge, per call[1] 2.25

• Option 2:

- Per Minute Rate: 0.25 - Per Call Surcharge — - Operator Surcharge, per call[1] 2.25

[1] An “Operator Surcharge” applies when the caller: (1) enters nothing, defaults to an

operator and requests the operator to complete the call; or, (2) has the ability to complete the dialed digits of their call, but chooses to dial the appropriate operator code only (e.g., 0-, 00, 1010432), and requests the operator to complete the call. This surcharge will be in lieu of the existing per call surcharge. In addition, this surcharge will apply to all month-to-month customers as well as term customers who subscribe to TelmarExpress.



D. Voice Long Distance Services 16. TelmarExpress r. (Cont’d) (4) TelmarExpress – Private Line Services FIXED MRC-PER COC MRC MRC V&H MILE PER END

• Basic Digital Service $ 207.00 $ 0.29 $ 50.00 • Extended Digital Service 128 414.00 0.58 150.00 • Extended Digital Service 192 621.00 0.87 150.00 • Extended Digital Service 256 828.00 1.16 150.00 • Extended Digital Service 320 1,035.00 1.45 150.00 • Extended Digital Service 384 1,242.00 1.74 150.00 • Extended Digital Service 448 1,449.00 2.03 150.00 • Extended Digital Service 512+ 1,550.00 2.30 150.00 • Terrestrial Digital Service 1,550.00 2.30 150.00 • High-speed Digital Service 16,000.00 42.00 500.00

COC NRC PER END BRIDGING

• Basic Digital Service $ 220.00 $17.00 • Extended Digital Service 128 500.00 • Extended Digital Service 192 500.00 • Extended Digital Service 256 500.00 • Extended Digital Service 320 500.00 • Extended Digital Service 384 500.00 • Extended Digital Service 448 500.00 • Extended Digital Service 512+ 500.00 • Terrestrial Digital Service 500.00 • High-speed Digital Service 2,700.00



D. Voice Long Distance Services 16. TelmarExpress r. (Cont’d) (5) TelmarExpress - FramePlus PORT INCREMENT MONTHLY INSTALL CHANGE IN KBPS CHARGE CHARGE CHARGE 64 $ 190.00 $150.00 $150.00 128 355.00 250.00 250.00 192 395.00 250.00 250.00 256 420.00 250.00 250.00 320 580.00 250.00 250.00 384 625.00 250.00 250.00 448 720.00 250.00 250.00 512 790.00 250.00 250.00 576 890.00 250.00 250.00 640 940.00 250.00 250.00 704 970.00 250.00 250.00 768 990.00 250.00 250.00 832 1,110.00 250.00 250.00 896 1,180.00 250.00 250.00 960 1,220.00 250.00 250.00 1,020 1,265.00 250.00 250.00 1,088 1,330.00 250.00 250.00 1,152 1,370.00 250.00 250.00 1,216 1,410.00 250.00 250.00 1,280 1,450.00 250.00 250.00 1,344 1,500.00 250.00 250.00 1,408 1,530.00 250.00 250.00 1,472 1,560.00 250.00 250.00 1,536 1,595.00 250.00 250.00



D. Voice Long Distance Services 16. TelmarExpress r.(5) (Cont’d) CIR PER 8K INSTALL/CHANGE SIMPLEX FEES FEES

• Permanent Virtual Circuits $6.00 $25.00

MONTHLY INSTALL CHANGE RECURRING FEES FEES

• Automatic Reconfiguration[1] $ 250.00 $ 250.00 $250.00 • Authority 1,000.00 2,000.00 500.00

(6) TelmarExpress - Qwest Conferencing Qwest Conferencing Service is available to all TelmarExpress customers. Qwest

Conferencing Service descriptions and rates are specified in Section 4, preceding. (7) Discounts - This discounts will be applied to TelmarExpress - Private Line Services

and TelmarExpress - Frame Relay only: VOLUME LEVEL 1 YEAR 2 YEAR 3 YEAR $ 100.00 10% 12% 14% 250.00 11% 13% 15% 500.00 12% 14% 16% 1,000.00 13% 15% 17% 2,000.00 14% 16% 18% 4,000.00 16% 18% 20% 7,000.00 17% 19% 21% 12,000.00 18% 20% 22% 20,000.00 20% 22% 24% 35,000.00 21% 23% 25% 50,000.00 22% 24% 26% 75,000.00 23% 25% 27% 100,000.00 24% 26% 28% [1] Per disaster recovery site.



D. Voice Long Distance Services 16. TelmarExpress r. (Cont’d) (8) TelmarExpress - Enhanced Toll-Free Features (a) Basic Features - Standard: Available to month-to-month and term customers: Enhanced Toll-Free (8XX) features are available to all TelmarExpress customers.

Enhanced 8XX Features descriptions and rates are specified in Section 4. (b) Toll-Free Feature Package ‘A’ - Available to term customers only:

• Package includes the following features:

- Time of Day Routing - Day of Week Routing - Day of Year (Holiday) Routing - Percentage Allocation Routing - Industry Toll-Free Directory Assistance

• Package Rates (for all features listed in Package ‘A’):

- Monthly Charge $100.00 - Nonrecurring Charge 140.00

(c) The first toll-free number is free. Each additional toll-free number is $5.00 per month, per toll-free number.

(9) Long Distance Line Charge


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D. Voice Long Distance Services 16. TelmarExpress r. (Cont’d) (10) Qwest ATM Service Qwest ATM Service is available within the United States Mainland and Hawaii for

customers executing TelmarExpress contracts with one, two or three year terms. Monthly recurring charges (MRCs) and nonrecurring charges (NRCs) will be billed at the rates specified herein. The Port NRCs set forth, following, will not be eligible to receive any further discounts.

• Current rates, no rate changes since October 30, 2001:

DOMESTIC U.S. PER PORT PER PORT QWEST ATM INSTALLATION CHANGE PORT SPEED PORT MRC NRC NRC

- OC12 $24,450.00 $3,000.00 $250.00 - OC3 6,180.00 3,000.00 250.00 - DS3 3,190.00 2,000.00 250.00 - DS1 1,595.00 500.00 150.00

Five Quality of Service (QoS) offerings are available for Qwest ATM PVCs on a per

connection basis. MRCs for each QoS are as set forth, following: DOMESTIC U.S. PVC MRC PER PER PVC PER PVC QWEST ATM 8 KILOBITS INSTALLATION CHANGE QOS SIMPLEX NRC NRC

• Current rates:

- CBR $6.00 $ 15.00 $15.00 - VBRrt 5.40 15.00 15.00 - VBRnrt 5.00 15.00 15.00 - ABR 2.70 15.00 15.00 - UBR 0.70 15.00 15.00

• Rates in effect October 30, 2001 through January 8, 2004

- CBR 4.50 100.00 25.00 - VBRrt 4.00 100.00 25.00 - VBRnrt 3.75 100.00 25.00 - ABR 2.00 100.00 25.00 - UBR 0.50 100.00 25.00



D. Voice Long Distance Services 16. TelmarExpress r.(10) (Cont’d) Five Quality of Service (QoS) offerings are available for Qwest ATM SVCs on a per

connection basis. Charges for usage for each QoS are based on the number of megabytes (MB) transported across a SVC (originating and terminating in the United States Mainland and Hawaii) on the Qwest ATM network per month as set forth in the table below:

• Current rates, no rate changes since October 30, 2001:

SVC MRC PER DOMESTIC U.S. TRANSPORTED PER SVC PER SVC QWEST ATM MEGABYTE INSTALLATION CHANGE QOS (1 MILLION BYTES) NRC NRC

- CBR $0.0200 $100.00 $25.00 - VBRrt 0.0120 100.00 25.00 - VBRnrt 0.0075 100.00 25.00 - ABR 0.0055 100.00 25.00 - UBR 0.0040 100.00 25.00

Rates set forth herein for Qwest services requiring dedicated access do not include

access and access-related charges (including, without limitation, installation charges, inside wiring charges assessed by the local exchange carrier (LEC), construction charges assessed by the LEC and distance and termination charges assessed by the LEC), all of which charges are additional.



D. Voice Long Distance Services (Cont’d) 17. Big Planet For Business Effective August 13, 2002, Big Planet For Business is grandfathered to existing

customers. Existing customers currently subscribing to Big Planet For Business may retain the plan, but no new customers may order the service.

a. General Description Big Planet For Business will allow business customers to complete interstate toll calls

between two points within the United States, including Alaska and Hawaii. Service is available on a full-time basis, twenty-four (24) hours a day, seven (7) days a week. There will be one flat rate for all times of day based on month-to-month or term plan selected.

b. Terms and Agreements Big Planet For Business is available month-to-month and in one-, two- and three-year

term plans. There is no minimum monthly usage commitment. c. Billing Billing will be done in full minute increments. d. Rates The per minute usage rate is as follows: 1-YEAR 2 YEAR 3 YEAR MONTH-TO-MONTH TERM PLAN TERM PLAN TERM PLAN $0.1045 $0.0990 $0.0935 $0.0869

• Long Distance Line Charge $5.99 per line, per month e. Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2.

• Calling Card - All Time Periods $0.33 - Surcharge —

f. Availability Big Planet For Business is available to all customers that have no more than a total of

two (2) business lines.

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D. Voice Long Distance Services (Cont’d) 18. Qwest Choice Long Distance a. Description of the Business Service Offering The Qwest Choice Long Distance offering will allow a business customer to

complete interstate voice calls. Monthly fees are billed per month without regard to usage. The Qwest Choice Long Distance offering provides the customer with all of their domestic 1+ dialed interstate, interLATA and intraLATA calls.


• This plan is provided in conjunction with the intrastate Qwest Choice Long Distance offering for business customers.

• The Qwest Choice Long Distance offering is available to all business customers

who subscribe to various qualifying Retail Qwest Corporation (QC) local service. The Qwest Choice Long Distance offering is only available on an interstate basis when the customer has subscribed to the intrastate Qwest Choice Long Distance offering for business customers. Qwest Choice Long Distance offering is available to all business customers that have no more than a total of 10 business lines, per location.

• The Company may monitor the customer’s usage, if the usage exceeds 3,000

minutes, to ensure that the customer’s use of the Qwest Choice Long Distance offering is consistent with the applicable restrictions and limitations. If the Company has any reason to believe that the customer’s usage is not consistent with the applicable restrictions, the Company may terminate the Qwest Choice Long Distance offering upon notifying the customer and convert the customer to another usage sensitive plan of the customer’s choice.

• The Qwest Choice Long Distance offering does not permit the customer to make

calls via broadcast fax, chat lines, conference call platforms or non-voice service applications (including, but not limited to, modem data transfer or ISP connections), or to any applications where the services are re-sold to customers (i.e. hospitality industry). In addition, certain types of applications are not permitted by the plan, including auto dialers, predictive dialers, or use to solicit sales, membership and any other usage associated with telemarketing or call centers.

• Call detail is provided. • Inbound Toll-Free services permit customers to receive domestic inbound calls. • The monthly Long Distance Line Charge is assessed on a per-line basis to all

business customers.

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D. Voice Long Distance Services 18. Qwest Choice Long Distance (Cont’d) c. Rates and Charges

ALL TIME PERIODS

With a QC Retail Local Exchange Package • Per Minute (up to 400 minutes) $0.05 • Per Minute (401 + minutes) —

With a QC Retail Local Access Line • Per Minute (up to 500 minutes) 0.05 • Per Minute (501 + minutes) —

The monthly fees apply to existing customers with at least one year of service. All existing customers who have less than one year will be assessed the fees after they have achieved one year of service.

MONTHLY RATE

• Per line $3.99 • Long Distance Line Charge

- Per Line 2.99 (I) • Charge for each Toll-Free Number 5.00 • Toll-Free Service, per minute 0.05

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D. Voice Long Distance Services (Cont’d) 19. Qwest Long Distance Advantage a. General Description Qwest Long Distance Advantage (QLDA) is an offering of business communication

services consisting of switched outbound, switched inbound and card services. The services have flat rates that are based on term, commitment and Contributory Volume. Monthly fees are billed per month without regard to usage. Qwest Long Distance Advantage is intended for the small business segment billing under $2,500.00 in telecommunications services monthly. QLDA is available to both single locations and multiple location businesses. Inbound Toll-Free Services permit the customer to receive domestic inbound calls.

b. Terms and Conditions (1) QLDA is available in month-to-month and 12-month term plans. There is a minimum

monthly usage commitment of $10.00 for customers receiving service under both the monthly and term plans. Satisfaction of the minimum monthly usage commitment is determined by the Contributory Volume as defined, following. If the customer’s Contributory Volume billed usage charges are less than the required minimum monthly usage commitment, the customer will be billed and required to pay a short fall charge equal to the difference between the monthly commitment and the actual amount billed. This shortfall charge will be applied beginning with the customer’s first full month’s invoice.

(2) Upon expiration of the initial term and subsequent renewal term(s), the customer’s

agreement will automatically renew for a like period, unless either party notifies the other in writing of its intention not to renew 30 days before the end of the agreed term. The automatic renewal will be for the same length and at the current scheduled rates in effect at the time of such renewal associated with the term and volume of the original agreement.



D. Voice Long Distance Services 19. Qwest Long Distance Advantage b. (Cont’d) (3) Qwest will allow a customer to terminate its term agreement prior to its expiration

date provided the customer is converting to another Company offer with equal or greater term and volume commitment levels.

(4) If a customer terminates their service without cause prior to the expiration date of their

term agreement, the customer will be billed and required to pay the minimum monthly usage charge for the remainder of the term agreement.

(5) The Interstate rates will decline on those offers based upon the customer’s aggregate

Contributory Volume at the volume levels indicated, following. (6) Contributory Volume on this service shall include the following:

• Domestic Outbound and inbound usage, • All International usage, • Domestic and International worldcard usage and per call surcharges, • Dedicated Internet Access charges, • Business Dial-up Internet access charges, • Directory Assistance charges, and • Feature charges both recurring and nonrecurring.

(7) The following usage charges are not contributory toward the monthly minimum usage or Contributory Volume:

• Taxes, tax-like charges and surcharges, • Qwest Conferencing charges, • Equipment charges, • Operator service charges, • Global Service Provider charges, and • Data and IP services other than Business Dial-up and Dedicated Internet Access.

(8) The service is billed in an initial 30-second increment and in additional 6-second increments for domestic service. Calls are rounded to the nearest cent.

c. Guarantees QLDA customers will receive the following guarantees:

• Customer Satisfaction Guarantee, • Initial 90-Day Guarantee for New Customers, and • Toll Free Service Assurance Guarantee.

Terms and conditions for those guarantees are specified in Section 2.



D. Voice Long Distance Services 19. Qwest Long Distance Advantage (Cont’d) d. Enhanced 8XX Features With the exception of Dialed Number Identification Service, Direct Termination

Overflow, and Real Time ANI, Enhanced 8XX Features are available to all QLDA customers. Enhanced 8XX Features descriptions and rates are specified in Section 4.

e. The monthly Long Distance Line Charge is assessed on a per-line basis to all

business customers. f. Rates and Charges (1) QLDA plan per-minute usage rates are as follows:

CONTRIBUTORY VOLUME PER MINUTE

• Monthly - Tier 1 $ 0.00 - $ 99.99 $0.0650 - Tier 2 100.00 - 499.99 0.0625 - Tier 3 500.00 and above 0.0600

• Term - Tier 1 0.00 - 99.99 0.0600 - Tier 2 100.00 - 499.99 0.0575 - Tier 3 500.00 and above 0.0550

The monthly fees apply to existing customers with at least one year of service. All existing customers who have less than one year will be assessed the fees after they have achieved one year of service.

MONTHLY RATE

• Per line $3.99 • Long Distance Line Charge

- Per Line 3.99 (I) • Charge for each 8XX Number 5.00

(2) worldcard, per minute

• All time periods $0.1700 • Surcharge per call —

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D. Voice Long Distance Services (Cont’d) 20. Qwest Voice Advantage a. General Description Qwest Voice Advantage (QVA) is a business communication services offering flat rates

based on term and minimum usage commitments. QVA consists of switched and dedicated, inbound and outbound voice services and card services. QVA is designed for new businesses with monthly revenue between $100.00 and $75,000.00 of Contributory Services. It is available on a month-to-month basis, one-, two- or three-year terms and have commitment levels as set forth, following.

QVA is available for single and multiple location businesses. The customer can receive

domestic inbound calls using Inbound Toll-Free Services. Intrastate inbound and outbound, switched and dedicated voice service shall be provided for QVA at the intrastate rates specified for Qwest Total Advantage. Refer to the International RSS No. 2 for International information and rates.

b. Billing and Rounding Rates are quoted in full minutes. Call rounding is 18 initial and 6-second incremental.

However, calls are subject to a 30-second minimum average time requirement. c. Directory Assistance Directory Assistance is available to all QVA customers. d. Enhanced 8XX Features Enhanced 8XX features are available to all QVA customers. e. Qwest Conferencing Service Qwest Conferencing Service is available to all QVA customers. Qwest Conferencing

Service descriptions and rates are specified in Section 4. Qwest Conferencing usage charges shall contribute towards the overall customer commitment level and are eligible for QVA volume discounts.



D. Voice Long Distance Services 20. Qwest Voice Advantage (Cont’d) f. Voice Diversity Voice Diversity is available on the Qwest Voice Advantage service as specified in

Section 10. g. Minimums There is a minimum monthly usage commitment per month, referred to as Minimum

Monthly Commitment for all customers. If a customer has billed usage charges less than the required Monthly Minimum

Commitment during any month’s billing period, the customer will be required to pay the difference between the Monthly Minimum Commitment and the actual billed charges. For customers who sign a one-, two- or three-year term commitment, this requirement will be applied with the fourth full month’s bill.

h. Guarantees QVA customers will receive the following guarantees:

• Customer Satisfaction Guarantee, • Initial 90-Day Guarantee for New Customers, and • Toll-Free Service Assurance Guarantee.

Terms and conditions of these guarantees are specified in Section 2.

Service Level Availability (SLA) Guarantees QVA SLA Guarantees are the same as those specified in QTA found in Section 4.



D. Voice Long Distance Services 20. Qwest Voice Advantage (Cont’d) i. Early Termination Charges Customers who terminate their monthly term commitment prior to the completion of the

initial term and do not provide written notification to the Company, will be billed and required to pay termination charges calculated using the following method:

• Taking the number of full months remaining in the current Annual Period in which

the customer terminates the agreement, multiplied by the Monthly Usage Minimum, plus

• 35% of the Monthly Usage Minimum, multiplied by the number of months, if any,

remaining in the then-effective term, (other than the number of months referenced in the preceding bullet), plus

• Any applicable third-party early termination, or related charges or penalties incurred

by the Company as a result of early termination by the customer of the services.

j. Virtual Network Service (VNS) Service VNS is a customized, software defined virtual private network service which provides a

unified communication and management features for multi-location customers. Subscribers to VNS receive the Standard Feature Package which includes the following:

• Availability of dedicated access and termination and switched origination and termination;

• Usage rates with volume discounts; • International calling to international locations; • Universal range privileges; and • 4-digit, 7-digit, 10-digit or combination thereof private dial plans.



D. Voice Long Distance Services 20. Qwest Voice Advantage (Cont’d) k. Access/Termination Methods

• Switched Access

- Dial 1 Available in Qwest served equal access exchanges. Subscribers can dial VNS 4-

digit, 7-digit, 10-digit, or a combination thereof private dial plans, 10-digit off-net numbers and international numbers. Subscribers must dial the 700 prefix before a 7-digit private dial plan number.

- VNS Card Available from any tone-dial phone via an 8XX number. Subscribers can dial VNS

4-digit, 7-digit, 10-digit, or a combination thereof private dial plans, 10-digit off-net numbers and international numbers.

- VNS 8XX Remote Access Allows the user to access the customer’s VNS network via a customer-assigned

8XX telephone number from anywhere in the 50 United States, Puerto Rico, Canada, U.S. Virgin Islands, Guam, Saipan, and CNMI. This feature is available for on-net calls with 4-digit, 7-digit, 10-digit or a combination thereof private dial plans.

• Dedicated Access (DAL)

- Analog Access - T-1 digital Access - ISDN PRI



D. Voice Long Distance Services 20. Qwest Voice Advantage (Cont’d) l. Standard VNS Feature Package The Standard Feature Package, to which all Qwest VNS customers subscribe, includes

the availability of dedicated access and termination and switched origination and termination of VNS calls; usage rates with volume discounts; calling to international locations, and the following:

• Private Dial Plans A customer can create their own 4-digit, 7-digit, 10-digit, or a combination thereof

private dial plan to assist in calling between their different locations. • Universal Range Privileges A customer can specify the type of VNS call allowable for users on each Dedicated

Access Line group, or each VNS card authorization code and for each Dial 1 ANI (originating telephone number) and for each ID code. Refer to the description, following. Range Privileges are defined as follows:

- 0 = No calls - 1 = VNS calls only (private dialing plan numbers) - 2 = VNS calls and the United States Mainland, Alaska and Hawaii - 3 = All calls in the domestic North American Numbering Plan and Canada - 4 = All calls in the United States Mainland, Alaska and Hawaii and Canada - 5 = All calls in the domestic North American Numbering Plan

Each customer must have a minimum of one VNS Network ID.



D. Voice Long Distance Services 20. Qwest Voice Advantage (Cont’d) m. Optional VNS Features

• Accounting Codes The customer can specify that accounting codes are to be dialed from specific

dedicated access line group, Dial 1 ANI (originating telephone number), or VNS Remote 8XX Access numbers. The code may be dialed in combination with an ID Code. Both the ID and Accounting Codes may be a customer-specified length between 2 and 11 digits. The customer can designate the Accounting Codes for dedicated access line group or Dial 1 ANI must be dialed for all VNS dial plan calls or must be dialed for only off-net 10-digit and off-net international calls. Accounting codes are non-verified and verified. With verified codes, VNS verifies code is assigned, permits call and records Accounting code number on call detail. There is no monthly or nonrecurring charge for this feature.

• Direct Termination Overflow The customer can control potential congestion of calls by sending any overflow calls

from a busy DAL to a pre-specified alternate domestic routing group, dedicated access or switched access, via a customer defined routing table when the target trunk group is busy. Charges on calls include the current VNS interstate rates, plus a per call surcharge. For current interstate rates, monthly rate, surcharge and nonrecurring charge, see Rates and Charges, following.

• ID Codes The customer can specify that ID codes are to be dialed from specific dedicated access

line group, Dial 1 ANI (originating telephone number), or VNS Remote 8XX Access numbers. The code may be dialed in combination with an Accounting Codes and Range Privileges. Both the ID and Accounting Codes may be a customer-specified length between 2 and 11 digits. The customer can designate the ID Codes for dedicated access line group or Dial 1 ANI must be dialed for all VNS dial plan calls or must be dialed for only off-net 10-digit and off-net international calls. ID codes are non-verified and verified, with verified codes, VNS verifies code is assigned, permits call and records ID code number on call detail. For monthly charge and nonrecurring charge, see Rates and Charges, following.



D. Voice Long Distance Services 20. Qwest Voice Advantage m. (Cont’d)

• Customized Range Privileges This feature allows the user to specify the type of allowable VNS calls for users from

a specific dedicated access line group, Dial 1 ANI (originating telephone number), or ID Codes. The user is able to define the allowable area codes, area code-exchange code, and country codes for each specified Customized Range Privilege. There is no monthly or nonrecurring charge for this feature.

• 8XX Remote Access This feature allows the user to access the customer’s VNS network via a customer-

assigned 8XX telephone number from anywhere in the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam and CNMI. This feature is available for on-net calls with 4-digit, 7-digit, 10-digit, or combination thereof private dial plans. For per minute rates and per call surcharges, see Rates and Charges, following.

• Calling Station ID (ISDN only) This feature allows the customer to receive and transmit the origination station

number via the Primary Rate Interface (PRI). For monthly rate and nonrecurring charges, see Rates and Charges, following.



D. Voice Long Distance Services 20. Qwest Voice Advantage (Cont’d) n. Rates and Charges Rates and charges for QVA services that require dedicated access do not include access

and access-related charges including, without limitation, installation charges, inside wiring charges assessed by the LEC, construction charges assessed by the LEC and, distance and termination charges assessed by the LEC. All of these charges are additional. The rates and charges set forth herein do not include charges for customer premises equipment and related services.

Independent Telephone Company High Usage Surcharge is applicable and is specified in

Section 2. For applicable Presubscription Charges, access line charge, see Section 2. Refer to the International RSS No. 2 for international rates.

(1) Switched to Dedicated - Outbound and Inbound, per minute rates MONTHLY MONTH-TO- ONE TWO THREE COMMITMENT LEVEL MONTH YEAR YEAR YEAR $ 0.00 $0.1000 $0.1150 $0.1150 $0.1150 100.00 0.1000 0.0750 0.0733 0.0692 500.00 0.1000 0.0742 0.0725 0.0685 1,000.00 0.1000 0.0735 0.0718 0.0679 2,500.00 0.1000 0.0728 0.0665 0.0645 5,000.00 0.1000 0.0719 0.0659 0.0639 10,000.00 0.1000 0.0713 0.0649 0.0629 15,000.00 0.1000 0.0704 0.0642 0.0621 20,000.00 0.1000 0.0690 0.0633 0.0612 30,000.00 0.1000 0.0676 0.0619 0.0604 50,000.00 0.1000 0.0667 0.0605 0.0587 75,000.00 0.1000 0.0658 0.0596 0.0575



D. Voice Long Distance Services 20. CenturyLink Voice Advantage n. (Cont’d) (2) Dedicated to Switched - Outbound and Inbound, per minute rates MONTHLY MONTH-TO- ONE TWO THREE COMMITMENT LEVEL MONTH YEAR YEAR YEAR $ 0.00 $0.0800 $0.0920 $0.0920 $0.0920 100.00 0.0800 0.0633 0.0604 0.0575 500.00 0.0800 0.0541 0.0518 0.0489 1,000.00 0.0800 0.0518 0.0500 0.0472 2,500.00 0.0800 0.0506 0.0460 0.0449 5,000.00 0.0800 0.0495 0.0453 0.0440 10,000.00 0.0800 0.0489 0.0445 0.0431 15,000.00 0.0800 0.0483 0.0440 0.0427 20,000.00 0.0800 0.0472 0.0432 0.0419 30,000.00 0.0800 0.0460 0.0426 0.0415 50,000.00 0.0800 0.0449 0.0420 0.0408 75,000.00 0.0800 0.0443 0.0412 0.0403 (3) Dedicated to Dedicated - Outbound and Inbound, per minute rates MONTHLY MONTH-TO- ONE TWO THREE COMMITMENT LEVEL MONTH YEAR YEAR YEAR $ 0.00 $0.0700 $0.0805 $0.0805 $0.0805 100.00 0.0700 0.0522 0.0505 0.0475 500.00 0.0700 0.0485 0.0469 0.0442 1,000.00 0.0700 0.0466 0.0451 0.0424 2,500.00 0.0700 0.0455 0.0414 0.0404 5,000.00 0.0700 0.0445 0.0408 0.0397 10,000.00 0.0700 0.0440 0.0400 0.0389 15,000.00 0.0700 0.0435 0.0397 0.0384 20,000.00 0.0700 0.0424 0.0389 0.0377 30,000.00 0.0700 0.0414 0.0383 0.0374 50,000.00 0.0700 0.0404 0.0378 0.0368 75,000.00 0.0700 0.0399 0.0370 0.0362 (M) Material moved from Page 81.

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D. Voice Long Distance Services 20. CenturyLink Voice Advantage n. (Cont’d) (4) worldcard

• Option 1 MONTHLY RATE OR SURCHARGE

- Per Minute Rate [1] - Per Call Surcharge $0.35 - Operator Surcharge, per call [2]

• Option 2

- Per Minute Rate 0.17 - Per Call Surcharge — - Operator Surcharge, per call [2]

(5) Virtual Network Service (VNS)

MONTHLY NONRECURRING SURCHARGE RATE CHARGE

(a) Standard Features

• Network ID, per ID — — $5,000.00 (b) Optional Features

• Direct Termination Overflow,

- per trunk group — $10.00 150.00 - per call $0.03 — —

- ID Codes, per block[3] — 40.00 40.00

- Calling Station ID (ISDN only), - per trunk group — 25.00 100.00

1] See Section 3.bz.(1)(a), preceding [2] For Operator Surcharge application and charge, see CenturyLink FCC Operator Service

Informational Tariff. [3] A block equals 100 codes. (M) Material moved to Page 80. (M1) Material moved from Page 83.

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D. Voice Long Distance Services 20. CenturyLink Voice Advantage n.(5) (Cont’d) (c) VNS 1+ and 8XX Remote Access Per Minute Usage Rates Subject to availability, the following per minute rates will apply to inbound and

outbound calls utilizing dedicated access and termination method, including calls both originating and terminating within the Continental U.S., Alaska, Hawaii, Puerto Rico, USVI, Guam and CNMI.

INBOUND AND OUTBOUND PER MINUTE RATES

COMMITMENT MONTH-TO- LEVEL MONTH 1 YEAR 2 YEAR 3 YEAR

$ 0.00 $0.0700 $0.0700 $0.0700 $0.0700 100.00 0.0700 0.0454 0.0439 0.0413 500.00 0.0700 0.0422 0.0408 0.0384 1,000.00 0.0700 0.0405 0.0392 0.0369 2,500.00 0.0700 0.0396 0.0360 0.0351 5,000.00 0.0700 0.0387 0.0355 0.0345 10,000.00 0.0700 0.0383 0.0348 0.0338 15,000.00 0.0700 0.0378 0.0345 0.0334 20,000.00 0.0700 0.0369 0.0338 0.0328 30,000.00 0.0700 0.0360 0.0333 0.0325 50,000.00 0.0700 0.0351 0.0329 0.0320 75,000.00 0.0700 0.0347 0.0322 0.0315 (M) Material moved from Page 84.

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D. Voice Long Distance Services 20. CenturyLink Voice Advantage n.(5) (Cont’d) (d) 8XX Remote Access

PER CALL SURCHARGES

• Origination/termination to Switched locations in: US/AK/HI/PR/USVI/Guam/CNMI $0.35 • Origination/termination to Dedicated locations in: US/AK/HI/PR/USVI/Guam/CNMI 0.20

(e) VNS Calling Card Available from any tone-dial phone via an 8XX number. Subscribers can dial VNS

4-digit, 7-digit, 10-digit, or combination thereof private dial plans, 10-digit off-net numbers and international numbers.

VNS Card Calls are billed at the same rates as CenturyLink Total Advantage

switched access service with the addition of the following surcharges:

PER CALL

• Fully Automated Card Calls $0.35 • Operator-Assisted Card Calls 2.50

(6) Directory Assistance Service

CHARGE

• Per Call $1.95 (M) Material moved to Page 81. (M1) Material moved from Page 85.

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D. Voice Long Distance Services (Cont’d) 21. Q.guaranteed Q.guaranteed will no longer be available to new customers as of November 30, 2007.

Current Q.guaranteed customers can continue to receive services under their existing contract and make any changes as agreed to by customer and Qwest. Effective November 18, 2015, CenturyLink’s QCC Frame Relay and ATM Services will no longer accept new orders from existing customers (except to the extent permitted by contract). • Customers with a contract that expires prior to December 15, 2014 may retain their

QCC Frame Relay or ATM Services covered by that contract on a month-to-month basis until December 15, 2014.

• Customers with a contract that expires after December 15, 2014 may retain their QCC

Frame Relay or ATM Services covered by that contract until the expiration of that contract.

a. General Description Q.guaranteed is a voice and data service offering flat rates based on term and minimum

usage commitments. Q.guaranteed is designed for new businesses with monthly revenue between $100.00 to $100,000.00. It is available on a month-to-month basis, one-, two- or three-year term commitment and the terms have 13 commitment levels.

b. Billing and Rounding Rates are quoted in full minutes. Call rounding is 6-second initial and 1-second

incremental; however calls are subject to a 30-second minimum average time requirement (MATR). For customers who sign-up on or after May 19, 2001, call rounding will be initial 18 seconds and 6-second incremental.

c. Minimums There is a minimum monthly usage commitment per month (Monthly Commitment) for

all customers. Qwest will count the customer's total Q.guaranteed service usage set forth in the customer’s term commitment; less taxes, monthly recurring charges and nonrecurring charges to determine whether a customer satisfies the Monthly Commitment requirement. If, during any month the customer’s invoiced usage charges are less than the required Monthly Commitment, the customer will be billed and required to pay the difference between the Monthly Commitment and the actual amount billed. For Month-to-Month customers, this requirement will be applied beginning with the customer’s first full month’s invoice. For those customers who sign a one-, two-, or three-year term commitment, this requirement will be applied with their fourth full month’s invoice.



D. Voice Long Distance Services 21. Q.guaranteed (Cont’d) d. Renewals The customer or Qwest may terminate the term commitment at the end of the initial term

by providing not less than 30 days written notice. The customer’s notice of termination must be sent to: Qwest, Attention: Cancellation Notification, Department 0270/1021, 4650 Lakehurst Court, Dublin, OH 43016. If written notification is not submitted to Qwest at least 30 days prior to the expiration of the term commitment and Qwest has not given notice of termination to the customer, this term commitment shall automatically renew based on the same terms and conditions, at the same monthly commitment level and initial term, and at the scheduled rates in effect at the time of such renewal.

e. Payphone Surcharge A charge will apply to calls that originate from any payphone used to access Qwest


f. Early Termination Charges Customers who terminate their term commitment prior to the expiration date and do not

provide written notification to Qwest, will be billed and required to pay termination charges equal to the number of months remaining in the term multiplied by the monthly commitment level.

Customers who terminate their term commitment prior to the expiration date and do

provide written notification to Qwest, will be responsible for the following charges, payable upon receipt:



D. Voice Long Distance Services 21. Q.guaranteed f. (Cont’d)

• 1 Year Contract Early termination charges for customers who terminate service prior to the expiration

of their one (1) year term are calculated by taking the months remaining on the contract and multiplying by the monthly commitment level.


- The remaining number of months of the first 12 months multiplied by the

commitment level plus 35% of months remaining in the second 12 months.

If the contract is in the 2nd 12 months, the customer will be responsible to Qwest for:

- The remaining number of months multiplied by the monthly commitment level.


- The remaining number of months of the first 12 months multiplied by the commitment level plus 35% of months remaining in the second and third 12 months.

If the contract is in the second 12 months, the customer will be responsible to Qwest

for:

- The remaining number of months of the second 12 months multiplied by the monthly commitment level plus 35% of months remaining in the third 12 months.

If the contract is in the third 12 months, the customer will be responsible to Qwest for:

- The remaining number of months multiplied by the monthly commitment level.



D. Voice Long Distance Services 21. Q.guaranteed (Cont’d) g. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this RSS, in the event that


h. Independent Telephone Company High Usage Surcharge The customer must originate and terminate at least 80% of their total usage of services in

a tandem owned and operated by a Regional Bell Operating Company (RBOC) and subject to such RBOC’s tariffed access charges. Qwest will apply a surcharge of $0.02 per minute of use to the number of minutes by which Non-RBOC (originating and terminating) exceeds 20% of the customer’s total usage of the services.



D. Voice Long Distance Services 21. Q.guaranteed (Cont’d) i. Guarantees Q.guaranteed customers are eligible to receive the following guarantees:

• Rate Guarantee - Qwest guarantees that if scheduled usage rates increase or scheduled discounts decrease beyond the Schedule in effect at the time the customer begins a term commitment, these usage rate increases or discount decreases will not be passed on to the customer during the length of the customer’s term. This guarantee does not apply to rates for Qwest international services, or rate modifications instituted by Qwest in response to the actions of any regulatory agency, legislative body or court of competent jurisdiction.

• Customer Satisfaction Guarantee - Except as set forth below, customers who sign a

term agreement with Qwest and terminate service prior to the expiration of their term agreement will be held responsible for all early termination charges as set forth in the agreement.

• New Customer Initial 90 Day Guarantee - For the purpose of this Section, new

customer is defined as any person or entity which has not utilized any Qwest service in the prior 12-month period. After the date of first usage of a new customer’s Qwest service, and before the 91st day following such date of first usage, if the new customer notifies Qwest that it is dissatisfied with Qwest’s service for any reason and wishes to cancel its Qwest service, Qwest will:

- Release the new customer from liability for early termination charges as set forth in

the agreement. New customers will still be responsible for all charges for services utilized up to the termination date; and

- Provide reimbursement for actual and applicable installation costs associated with

switching it back to its previous long distance carrier. Qwest will credit new customers utilizing switched access services an amount equal to the applicable Primary Interexchange Carrier (PIC) change charge actually incurred and paid by the new customer up to a maximum of $10.00 per line. Qwest will credit new customers utilizing dedicated access services an amount equal to the applicable installation charges actually incurred and paid by the new customer up to a maximum of $200.00 per DS0 line and a limit of 100 DS0 lines. In order to qualify for this offering, the new customer must, within 60 days of sending written notice of termination to Qwest, submit invoices documenting the actual installation charges for which it seeks a credit.



D. Voice Long Distance Services 21. Q.guaranteed i. (Cont’d)

- Notice of termination can be made by telephone to Qwest’s customer service number (1-800-860-1020) if the new customer has 2 or fewer switched access lines. Otherwise notification must be in writing and must be sent to:

Qwest Communications Corp.

Attention: Dublin Disconnect Center 4650 Lakehurst Drive

Dublin, OH 43016.

Faxed to: 866.887.6633 Or e-mailed to: [email protected]

• Qwest’s Customer Satisfaction Guarantee - Customers who have entered into a term

agreement for Qwest service may terminate their agreement with Qwest prior to the expiration of the term without liability for early termination charges (except as set forth herein) if Qwest fails to provide billing and/or transmission services in accordance with industry standards within 30 days after receipt of written notification from the customer specifying that an Qwest billing and/or transmission service deficiency exists and issuance of an Qwest trouble ticket. If the customer terminates a term agreement because Qwest is unable to cure an Qwest billing and/or transmission service deficiency within 30 days of receipt of the customer’s written notice and issuance of a trouble ticket, the customer will be entitled to receive:

- A prorated portion of any scheduled discounts and/or credits that the customer

would have been entitled to receive based on the portion of the term that has expired; and


104. OBSOLETE BUSINESS VOICE LONG DISTANCE SERVICE OFFERINGS D. Voice Long Distance Services 21. Q.guaranteed i. (Cont’d)

- Reimbursement for actual and applicable installation costs associated with switching it back to its previous long distance carrier. Qwest will credit customers utilizing switched access services an amount equal to the applicable Primary Interexchange Carrier (PIC) change charge actually incurred and paid by the customer up to a maximum of $10.00 per line. Qwest will credit customers utilizing dedicated access services an amount equal to the applicable installation charges actually incurred and paid by the customer up to a maximum of $200.00 per DS-0 line and a limit of 100 DS-0 lines. In order to qualify for this offering, the customer must, within sixty (60) days of sending written notice of termination to Qwest, submit invoices documenting the actual installation charges for which it seeks a credit.

- In order to qualify for this guarantee, the customer must notify Qwest in writing of

its intent to cancel its Qwest service thirty (30) days prior to the requested termination date. Written notification must be sent to:

Qwest Communications Corp. Attention: Cancellation Notification

Department 0270/1021 4650 Lakehurst Court

Dublin, OH 43016



• Toll-Free Service Assurance Guarantee - If a Toll-Free line provided by Qwest to the customer is subject to a “Service Disruption”, Qwest will, within 15 minutes of the exact time of completion of the Confirmation Process, reroute traffic from the Affected Toll-Free Line to any working number: (i) terminating in forty-eight (48) contiguous United States “Domestic U.S.”); and, (ii) which is provided by Qwest to the customer. If Qwest fails to reroute such traffic within fifteen (15) minutes after completion of the Confirmation Process (“Toll-Free Line Outage”), Qwest will credit to the customer’s account an amount equivalent to the lesser of: (i) one hundred percent (100%) of the usage for the Affected Toll-Free Line for the entire month in which the Toll-Free Line Outage occurred; or, (ii) one hundred ten percent (110%) of the usage for the Affected Toll-Free Line in the month prior to the month in which the Toll-Free Line Outage occurs.

- “Service Disruption” is defined as a degradation in the performance of a toll-free

line provided by Qwest to the customer (“Affected Toll-Free Line”) which completely disallows Qwest from terminating calls to such Affected Toll-Free Line.

- The “Confirmation Process” is defined as: (i) the customer’s telephonic

notification to a Qwest Customer Service Representative of a Service Disruption and the furnishing by the customer of certain information (including the customer’s name and address, the customer’s Qwest account number and the Affected Toll-Free Line, the service subscribed to by the customer and the approximate time the Service Disruption began; and, (ii) acknowledgment from such Qwest Customer Service Representative that traffic to the Affected Toll-Free Line will, in accordance with the terms of this Guarantee, be rerouted within 15 minutes of the conclusion of the customer’s telephone call to Qwest.

- The credit will be applied within sixty (60) days of the Service Disruption. The

credit will be calculated based on all calls to the Affected Toll-Free Line(s) and applied to the customer’s interstate usage.

- Qwest is guaranteeing only that calls will be rerouted within 15 minutes upon

completion of the Confirmation Process, not that service will be restored to the main location in that timeframe. Qwest’s only obligation under this Guarantee is to issue the appropriate credit as described above.



- A maximum of five (5) affected toll free numbers per customer, per occurrence will be covered under this Guarantee.

- The customer is required to designate and provide to Qwest a working telephone


- The Toll-Free Service Assurance Guarantee shall not apply for the following:

- a Service Disruption is caused by the negligence, errors, or omission of the affected customer or others authorized by the customer to use the customer's service;

- a Service Disruption is caused due to the failure or malfunction of any power,

equipment, service, or systems not provided directly by Qwest; - a Service Disruption occurs during any period in which Qwest or its agents are

not afforded access to the premises where access lines associated with the Affected Toll-Free Line is terminated; provided, however, that such access is needed to prevent Service Disruption;

- a Service Disruption occurs during any period when the customer has released the


- a Service Disruption occurs during a period when the customer elects not to

release the service(s) for testing and/or repair and continues to use it on an impaired basis;



- a Service Disruption occurs due to network busy conditions; - a Service Disruption non-immediately/promptly reported to Qwest; - a Service Disruption is caused by the failure of an underlying local exchange

carrier or third party carrier of local, switched and/or dedicated service that Qwest relies on to provide service to the customer.

- a Service Disruption is caused by the failure of the National SMS 800 database

and/or system; - Qwest is not the Responsible Organization ("Resp Org") for the Affected Toll-

Free Line; - The on-line portion in a multi-carrier situation; - The customer is utilizing Qwest’s Toll-Free Verified and Non-verified PAC,

GeoRouting, or Menu Routing services;. - a Service Disruption caused by the customer’s use of Qwest services in any

unauthorized or unlawful manner; and/or, - a Service Disruption is caused by or resulting from a force majeure event beyond

the reasonable control of Qwest including, but not limited to, an act of God, government regulations or national emergency.



D. Voice Long Distance Services 21. Q.guaranteed i. (Cont’d) Performance Guarantees: The following three performance guarantees are only available to those customers who

commit to a monthly volume level of $7,000.00 or greater:

• Installation Guarantee - Qwest guarantees that it will install the customer’s Q.guaranteed service, switched and/or dedicated, including frame relay, by the date promised to the customer, or the customer is entitled to receive a $500.00 credit (if commitment level is between $7,000.00 and $20,000.00) or a $1,000.00 credit (if commitment level is between $35,000.00 and $100,000.00). This credit will be applied on the customer’s subsequent month’s invoice.

• Quarterly Account Review Guarantee - Qwest guarantees that the assigned Qwest

account team will review all new Q.guaranteed customer’s accounts on a quarterly basis for the entire length of the customer’s term commitment.




• Service Outage Resolution Guarantee - Qwest guarantees that it will restore any service outages the customer may incur on their end-to-end Q.guaranteed service within four (4) hours or less or the customer is entitled to receive a $500.00 credit (if commitment level is between $7,000.00 and $20,000.00) or a $1,000.00 credit (if commitment level is between $35,000.00 and $100,000.00). This credit will be applied on the customer’s subsequent month’s invoice. The Service Outage Resolution Guarantee shall not apply for the following reasons:

- Interruptions caused by the negligence of the customer or others authorized by the

customer to use the customer’s service. - Interruptions due to failure of power, equipment, service, or systems not provided

by Qwest. - Interruptions during any period in which Qwest or its agents are not afforded access

to the premises where the access line is terminated. - During any period when the customer elects not to release the service(s) for testing

and/or repair and continues to use it on an impaired basis. - Interruptions not immediately/promptly reported to Qwest. - Interruptions during any period when the customer or user has released service to

Qwest for maintenance or rearrangement purpose or for the installation of a customer service order.

- Force majeure events beyond the reasonable control of Qwest including, but not


- Labor strikes.



D. Voice Long Distance Services 21. Q.guaranteed i. (Cont’d) The following three performance guarantees are available to all customers regardless of

monthly volume commitment levels:

• Network/Service Availability Guarantee - Qwest guarantees for all Basic Digital Service, Extended Digital Service, Terrestrial Digital Service and High Speed Digital Service circuits that it will provide an average of 99.9% customer network availability and 99.85% end-to-end availability (when access is ordered by Qwest on behalf of the customer) per month for all Q.guaranteed customers or the customer is entitled to receive a credit equal to 10% of the customer’s network port and PVC/CIR monthly recurring charges for that month. This credit will be applied on the customer’s subsequent month’s invoice and shall be in lieu of any service interruption or outage credit(s) that the customer might have been entitled to receive as set forth in this Schedule. This credit is applicable on a per account basis per month and is based on the average availability across all of the customer’s circuits throughout the given month. This guarantee shall not apply to Access Service or Private Line Service.

Network availability is measured as the total number of minutes in a calendar month

during which private line circuits are available to exchange data between two network end points, divided by the total number of minutes in a calendar month. For the purposes of this guarantee, a lapse in network availability is calculated commencing with the date on which the customer informs Qwest of service non-availability and ends on the date of service restoration. For purposes of this measurement, the private line circuit will be measured from Point of Presence to Point of Presence and will not include customer premise equipment or local access facilities.

No credit allowances will be made for:

- Circuits provisioned within the last 30 days. - Interruptions caused by the negligence of the customer or others authorized by the

customer to use the customer’s service. - Interruptions due to failure of power, equipment, service, or systems not provided

by Qwest.




- Interruptions during any period in which Qwest or its agents are not afforded access to the premises where the access lines associated with the customer’s service are terminated.

- Interruptions during any period when the customer or user has released service to

Qwest for maintenance or rearrangement purpose or for the installation of a customer service order.

- Interruptions during any period when the customer elects not to release the

service(s) for testing and/or repair and continues to use it on an impaired basis. - Force majeure events beyond the reasonable control of Qwest including, but not


- Labor Strikes.

End-to-end availability is measured as the total number of minutes in a calendar month

during which private line circuits are available to exchange data between two network end points, divided by the total number of minutes in a calendar month. For the purposes of this guarantee, a lapse in network availability is calculated commencing with the date on which the customer informs Qwest of service non-availability and ends on the date of service restoration. For purposes of this measure, the private line circuit will be measured from demarcation point to demarcation point, and will not include customer premise equipment.

Calculation: Monthly Network Availability Time (%) - 1- [Total minutes of network

non-availability per month / (Total number of private line circuits x days in month x 24 hours x 60 minutes)].




• Frame Delivery - Qwest guarantees to achieve a Frame Delivery rate of 99.9% for CIR frames (end-to-end CIR packet delivery only applies to frame slot marked discard eligible). Qwest guarantees to achieve a Frame Delivery rate of 99% for non-CIR frames. If Qwest does not meet this guarantee, the customer is entitled to a credit equal to 10% of the customer’s network port and PVC/CIR monthly recurring charges for that month.

- Definition: Frame Delivery is the percentage of frames which are successfully

delivered over the Qwest network, excluding frames which are not delivered due in whole or in part to factors unrelated to the Qwest network.

- Calculation: Frame Delivery (Throughput) is measured as the percentage of frames

presented to the Qwest network by the customer versus those which are successfully delivered by the Qwest network. The percentage is based on Frame Delivery (Throughput) across the customer’s entire network, not on an individual location or PVC basis.

- Exclusions: Frame Delivery (Throughput) measurements shall not include periods

of non-availability resulting in whole or in part from one or more of the following causes:

- Any act or omission causing interruptions by negligence on the part of the

customer, its contractors, any local access provider, or any other entity over which the customer exercises control or has the right to exercise control.

- Interruptions during any period in which Qwest or its agents are not afforded

access to the premises where the access lines associated with the customer’s service are terminated.


service(s) for testing and/or repair and continues to use it on an impaired basis. - Any circuits provisioned within the last 30 days.




- Scheduled maintenance interruptions and outages. - Labor strikes. - Force majeure events beyond the reasonable control of Qwest including, but not


- Frames dropped at infrastructure egress due to improper customer specifications

of customer port speeds. - Interruptions due to failure of power, equipment, service, or systems not provided

by Qwest.

• Network Transit Delay - Qwest guarantees to achieve a one-way Network Transit Delay within the continental United States for 100 byte frames at 35 milliseconds or less, 500 byte frames at 95 milliseconds or less, and 1,600 byte frames at 250 milliseconds or less (including protocol overhead). Network Transit Delay (Latency) measures only delay on the Qwest network, external factors which may cause delay (e.g., access serialization, access link congestion) are excluded from the measurement. If Qwest does not meet this guarantee, the customer is entitled to a credit equal to 10% of the customer’s network port and PVC/CIR monthly recurring charges for that month.

- Definition: Network Transit Delay (Latency) measures one-way delay between the

origination and destination infrastructure ports. It is defined as the period of time commencing with transmission of the last bit of a packet from the origination infrastructure.




- Exclusions: Network Transit Delay (Latency) measurements shall not include periods of non-availability resulting in whole or in part from one or more of the following causes:

- Any act or omission causing interruptions by negligence on the part of the

customer, its contractors, any local access provider, or any other entity over which the customer exercises control or has the right to exercise control.

- Interruptions during any period in which Qwest or its agents are not afforded

access to the premises where the access lines associated with the customer’s service are terminated.


service(s) for testing and/or repair and continues to use it on an impaired basis. - Any circuits provisioned within the last 30 days. - Scheduled maintenance interruptions and outages. - Labor strikes. - Force majeure events beyond the reasonable control of Qwest including, but not


- During periods in which a major network component (e.g., backbone link or

gateway switch) is not functioning and the network is in an emergency reroute configuration.

- Interruptions due to failure of power, equipment, service or systems not provided

by Qwest.




- Credit Limitation: If the customer experiences network or service performance for Qwest FramePlus Frame Relay at levels below those stated herein for two or more elements (Network Availability, Frame Delivery, and Network Transit Delay) in the same month, the customer is entitled to receive credits pursuant to one of the applicable credit sections only. In addition, Qwest will not issue credits pursuant to the Service Level Guarantee for more than six months in any twelve month period.

- Availability: Scheduled Qwest FramePlus Frame Relay service elements may not

be available at or between all service points. j. Plus Program If a term customer’s usage charges meet or exceed any other higher monthly

commitment level, the customer will be credited the difference between the rates at the level/term it committed to and the rates it would have received if it has committed to the second commitment level above their monthly volume commitment level with the same term length. The credit will be applied in the actual month in which the usage occurred. Month-to-Month customers are not eligible for the Plus Program.

k. Q.guaranteed - worldcard Q.guaranteed worldcard is a flat, per minute rated calling card service, with a per call

surcharge. Rates are quoted in full minutes. Call rounding is six (6) second initial and six (6) second increments.



D. Voice Long Distance Services 21. Q.guaranteed (Cont’d) l. Enhanced Toll-Free Features Q.guaranteed offers Enhanced Toll-Free Features for all Q.guaranteed customers. If the

customer signs a term commitment, the customer is eligible to receive selected features at a ‘packaged’ rate or the customer can subscribe to features individually.

m. Pay Direct/Operator Services Pay Direct and Operator Services are available for Q.guaranteed customers. If these

services are ordered the Q.guaranteed customer’s minimum monthly commitment will be reduced to $50.00 per month.

n. Virtual Private Network Virtual Private Network (VPN), an unregulated service, is available for Q.guaranteed

customers. If ordered, VPN monthly rates apply to the Q.guaranteed minimum monthly commitment.

o. Web Hosting Web Hosting, an unregulated service, is available for Q.guaranteed customers. If

ordered, Web Hosting monthly rates apply to the Q.guaranteed minimum monthly commitment.

p. Voice Diversity Voice Diversity is available on the Q.guaranteed service as specified elsewhere in this

Section. q. Q.guaranteed - FramePlus FramePlus frame relay service is a public, fast-packet data network offering. Customers

access FramePlus at Qwest's closest Points of Presence (POPs). Within the POP, Qwest designs and installs Network Node connections on the FramePlus network. A Network Node is comprised of a Port Connection and Permanent Virtual Circuits (PVCs) that define the connections between customers’ ports. Qwest dynamically allocates capacity across these logically assigned PVCs, supporting multiple customer data networks.



D. Voice Long Distance Services 21. Q.guaranteed q. (Cont’d) FramePlus supports a variety of simultaneous data applications over a single integrated

facility. It is optimal for applications requiring transmission between multiple locations that need high speed connectivity with low latency or delay.

r. Rates

• Switched - Outbound, Inbound and worldcard Continental US, Alaska, Hawaii, Puerto Rico, USVI, Guam, and CNMI Per Minute Rates

COMMITMENT ONE TWO THREE LEVEL MTM YEAR YEAR YEAR $ 100.00 $0.1375 $0.1320 $0.1265 $0.1210 250.00 0.1375 0.1276 0.1232 0.1188 500.00 0.1375 0.1243 0.1199 0.1166 1,000.00 0.1375 0.1210 0.1155 0.1133 2,000.00 0.1375 0.1166 0.1111 0.1078 4,000.00 0.1375 0.1144 0.1078 0.1034 7,000.00 0.1375 0.1133 0.1056 0.1023 12,000.00 0.1375 0.1122 0.1045 0.1012 20,000.00 0.1375 0.1100 0.1034 0.1001 35,000.00 0.1375 0.1089 0.1034 0.1001 50,000.00 0.1375 0.1078 0.1034 0.1001 75,000.00 0.1375 0.1056 0.1034 0.1001 100,000.00 0.1375 0.1045 0.1034 0.1001



D. Voice Long Distance Services 21. Q.guaranteed r. Rates (Cont’d) Grandfathered Rates as of January 1, 2003

• Switched - Outbound, Inbound and worldcard Continental US, Alaska, Hawaii, Puerto Rico, USVI, Guam, and CNMI Per Minute Rates




D. Voice Long Distance Services 21. Q.guaranteed r. Rates (Cont’d)

• Dedicated - Outbound and Inbound Per Minute Rates COMMITMENT ONE TWO THREE LEVEL MTM YEAR YEAR YEAR $ 100.00 $0.1100 $0.1100 $0.1056 $0.1012 250.00 $0.1100 $0.1067 $0.1023 $0.0979 500.00 $0.1100 $0.1023 $0.0957 $0.0924 1,000.00 $0.1100 $0.0968 $0.0913 $0.0891 2,000.00 $0.1100 $0.0803 $0.0781 $0.0748 4,000.00 $0.1100 $0.0759 $0.0737 $0.0704 7,000.00 $0.1100 $0.0737 $0.0715 $0.0682 12,000.00 $0.1100 $0.0715 $0.0693 $0.0671 20,000.00 $0.1100 $0.0693 $0.0671 $0.0649 35,000.00 $0.1100 $0.0660 $0.0638 $0.0627 50,000.00 $0.1100 $0.0649 $0.0627 $0.0616 75,000.00 $0.1100 $0.0638 $0.0616 $0.0605 100,000.00 $0.1100 $0.0627 $0.0605 $0.0594



D. Voice Long Distance Services 21. Q.guaranteed r. Rates (Cont’d) Grandfathered Rates as of January 1, 2003

• Dedicated - Outbound and Inbound Per Minute Rates





• Q.guaranteed – worldcard

- Option 1:

- Per Minute Rate See rates preceding - Per Call Surcharge $0.65 - Operator Surcharge, per call[1] 2.25

- Option 2:

- Per Minute Rate: 0.25 - Per Call Surcharge — - Operator Surcharge, per call[1] 2.25

[1] An “Operator Surcharge” applies when the caller: (1) enters nothing, defaults to an

operator and requests the operator to complete the call; or, (2) has the ability to complete the dialed digits of their call, but chooses to dial the appropriate operator code only (e.g., 0-, 00, 10432), and requests the operator to complete the call. This surcharge will be in lieu of the existing per call surcharge. In addition, this surcharge will apply to all month-to-month customers as well as new term customers who subscribe to Q.guaranteed. Customers who are currently on term plans will not incur this surcharge until their contracts renew.




• Q.guaranteed - Enhanced Toll Free Features

- Basic Features - Standard: Available to month-to-month and term customers: Enhanced Toll Free (8XX) features are available to all Q.guaranteed customers.

Enhanced 8XX Features descriptions and rates are specified in Section 4. - Toll Free Feature Package ‘A’ - Available to term customers only:

- Package includes the following features:

- Time of Day Routing - Day of Week Routing - Day of Year (Holiday) Routing - Percentage Allocation Routing - Industry Toll Free Directory Assistance

- Package Rates (for all features listed in Package (a)):

- Monthly Charge $100.00 - Nonrecurring Charge 140.00

- For the month-to-month and one-year term plans, each toll-free number is $5.00 per

month. For the two-year term plan, each toll-free number is $2.50 per month. For the three-year term plan, each toll-free number is $1.00 per month.

• Q.guaranteed - Qwest Conferencing Qwest Conferencing Service is available to all Q.guaranteed customers. Qwest

Conferencing Service descriptions and rates are specified in Section 4.




• Private Line Current Rates:

PORT INCREMENT MONTHLY INSTALL CHANGE IN KBPS CHARGE CHARGE CHARGE 64 $ 235.00 $25.00 $25.00 128 440.00 25.00 25.00 192 515.00 25.00 25.00 256 590.00 25.00 25.00 320 690.00 25.00 25.00 384 815.00 25.00 25.00 448 885.00 25.00 25.00 512 975.00 25.00 25.00 576 1,065.00 25.00 25.00 640 1,115.00 25.00 25.00 704 1,150.00 25.00 25.00 768 1,205.00 25.00 25.00 832 1,310.00 25.00 25.00 896 1,410.00 25.00 25.00 960 1,470.00 25.00 25.00 1,024 1,530.00 25.00 25.00 1,088 1,590.00 25.00 25.00 1,152 1,650.00 25.00 25.00 1,216 1,710.00 25.00 25.00 1,280 1,760.00 25.00 25.00 1,344 1,820.00 25.00 25.00 1,408 1,880.00 25.00 25.00 1,472 1,940.00 25.00 25.00 DS1 1,985.00 50.00 50.00 DS3 7,830.00 100.00 10.00




• Private Line - Rates in effect on May 1, 2002:

PORT INCREMENT MONTHLY INSTALL CHANGE IN KBPS CHARGE CHARGE CHARGE 64 $ 235.00 $ 150.00 $150.00 128 440.00 250.00 250.00 192 515.00 250.00 250.00 256 590.00 250.00 250.00 320 690.00 250.00 250.00 384 815.00 250.00 250.00 448 885.00 250.00 250.00 512 975.00 250.00 250.00 576 1,065.00 250.00 250.00 640 1,115.00 250.00 250.00 704 1,150.00 250.00 250.00 768 1,205.00 250.00 250.00 832 1,310.00 250.00 250.00 896 1,410.00 250.00 250.00 960 1,470.00 250.00 250.00 1,024 1,530.00 250.00 250.00 1,088 1,590.00 250.00 250.00 1,152 1,650.00 250.00 250.00 1,216 1,710.00 250.00 250.00 1,280 1,760.00 250.00 250.00 1,344 1,820.00 250.00 250.00 1,408 1,880.00 250.00 250.00 1,472 1,940.00 250.00 250.00 DS1 1,985.00 500.00 500.00 DS3 7,830.00 1,000.00 500.00




• Private Line - Rates in effect on April 30, 2002:

PORT INCREMENT MONTHLY INSTALL CHANGE IN KBPS CHARGE CHARGE CHARGE 64 $ 160.00 $150.00 $150.00 128 375.00 250.00 250.00 192 420.00 250.00 250.00 256 450.00 250.00 250.00 320 580.00 250.00 250.00 384 625.00 250.00 250.00 448 720.00 250.00 250.00 512 750.00 250.00 250.00 576 780.00 250.00 250.00 640 840.00 250.00 250.00 704 870.00 250.00 250.00 768 900.00 250.00 250.00 832 940.00 250.00 250.00 896 980.00 250.00 250.00 960 1,020.00 250.00 250.00 1,024 1,050.00 250.00 250.00 1,088 1,090.00 250.00 250.00 1,152 1,130.00 250.00 250.00 1,216 1,170.00 250.00 250.00 1,280 1,210.00 250.00 250.00 1,344 1,250.00 250.00 250.00 1,408 1,270.00 250.00 250.00 1,472 1,290.00 250.00 250.00 1,536 1,300.00 250.00 250.00 45,000 3,190.00 500.00 500.00




• Private Line – Permanent Virtual Circuits[1]

- Current Rates

MRC PER 8K INSTALL/CHANGE QOS DUPLEX OF CIR FEES/PVC VFR rt $21.60 $15.00 VFR nrt 16.00 15.00 UFR 11.20 15.00 No QoS 11.20 15.00

- Rates since May 1, 2002:

MRC PER 1K INSTALL/CHANGE QOS DUPLEX OF CIR FEES/PVC VFR rt $2.70 ($21.60 per 8K) $15.00 VFR nrt 2.00 ( 16.00 per 8K) 15.00 UFR 1.40 ( 11.20 per 8K) 15.00 No QoS 1.40 ( 11.20 per 8K) 15.00

- Rates in effect on April 30, 2002:

MRC PER 1K INSTALL/CHANGE QOS SIMPLEX OF CIR FEES/PVC VFR rt $8.00 ($16.00 per 8K duplex) $25.00 VFR nrt 6.00 ( 12.00 per 8K duplex) 25.00 UFR 4.00 ( 8.00 per 8K duplex) 25.00

• Private Line – Switched Virtual Circuits[2]

PER MEGABYTE (MB) PER MEGABYTE (MB) QOS OF TRAFFIC UNDER CIR OF DE TRAFFIC VFR nrt $0.0400 $0.0300 [1] Charges apply to each PVC between two customer Ports, Customer Port and Gateway

Connection, and two distinct Gateway Connections. [2] SVC’s will no longer be available to new customers after December 31, 2000. Metered

charges are for MB of payload transmitted and accepted at ingress.




• Private Line Rates and charges for Qwest services described herein requiring dedicated access do

not include access and access-related charges (including, without limitation, installation charges, inside wiring charges assessed by the local exchange carrier (“LEC”), construction charges assessed by the LEC and distance and termination charges assessed by the LEC), all of which charges are additional. Further, the rates and charges set forth herein do not include charges for customer premise equipment and related services which may be additional.

• Private Line – Gateway Connection Customer’s must subscribe to access to a particular Gateway Connection on a monthly

basis in capacity increments (available in n x 8 increments up to DS-1 capacity) equal to or in excess of the sum of all simplex CIRs on all customer PVCs connecting to such Gateway Connection (“Total Gateway CIR”). In addition to the Gateway charge, PVC charges also apply, as set forth preceding.

- Gateway Monthly Charge[1] $14.00, per 8 kbps, (Example: 64 kbps/8 kbps[1] x $14.00 = $112.00 in addition to applicable PVC

charges) MONTHLY INSTALL CHANGE RECURRING FEES FEES

- Automatic Reconfiguration[2] $ 250.00 $ 250.00 $250.00 - Authority 1,000.00 2,000.00 500.00

[1] Install Charge of $500.00 applies for each DS-1 level (1536 Kbps) or fraction thereof of

Total Gateway CIR. [2] Per disaster recovery site.



D. Voice Long Distance Services 21. Q.guaranteed (Cont’d) r. Rates (Cont’d)

• Q.guaranteed - Data Services

COC MRC FIXED PER MILE PER END

- Basic Digital Service $ 207.00 $ 0.29 $ 50.00 - Extended Digital Service 128 414.00 0.58 150.00 - Extended Digital Service 192 621.00 0.87 150.00 - Extended Digital Service 256 828.00 1.16 150.00 - Extended Digital Service 320 1,035.00 1.45 150.00 - Extended Digital Service 384 1,242.00 1.74 150.00 - Extended Digital Service 448 1,449.00 2.03 150.00 - Extended Digital Service 512+ 1,550.00 2.30 150.00 - Terrestrial Digital Service 1,550.00 2.30 150.00 - High-speed Digital Service 16,000.00 42.00 500.00


- Basic Digital Service $ 220.00 $17.00 - Extended Digital Service 128 500.00 - Extended Digital Service 192 500.00 - Extended Digital Service 256 500.00 - Extended Digital Service 320 500.00 - Extended Digital Service 384 500.00 - Extended Digital Service 448 500.00 - Extended Digital Service 512+ 500.00 - Terrestrial Digital Service 500.00 - High-speed Digital Service 2,700.00




• Discounts - These discounts will be applied to Q.guaranteed - Data Services and Q.guaranteed - FramePlus only:

VOLUME LEVEL 1 YEAR 2 YEAR 3 YEAR $ 100.00 10% 12% 14% 250.00 11% 13% 15% 500.00 12% 14% 16% 1,000.00 13% 15% 17% 2,000.00 14% 16% 18% 4,000.00 16% 18% 20% 7,000.00 17% 19% 21% 12,000.00 18% 20% 22% 20,000.00 20% 22% 24% 35,000.00 21% 23% 25% 50,000.00 22% 24% 26% 75,000.00 23% 25% 27% 100,000.00 24% 26% 28%




• Qwest ATM Service Qwest ATM Service is available within the United States Mainland and Hawaii for

customers executing Q.guaranteed contracts with one-, two- or three-year terms. Monthly Recurring Charges (MRCs) and Nonrecurring Charges (NRCs) will be billed at the rates specified herein. The Port NRCs set forth, following, will not be eligible to receive any further discounts.

PER PORT PER PORT DOMESTIC U.S. PORT INSTALLATION CHANGE QWEST ATM PORT SPEED MRC NRC NRC

- Current Rates - OC12 $26,900.00 $ 300.00 $300.00 - OC3 14,900.00 200.00 200.00 - DS3 7,830.00 100.00 100.00 - DS1 1,985.00 50.00 50.00

- Rates in effect on 5/1/02

- OC12 26,900.00 4,000.00 500.00 - OC3 14,900.00 2,000.00 500.00 - DS3 7,830.00 1,000.00 500.00 - DS1 1,985.00 500.00 500.00

- Rates in effect on 4/30/02

- OC12 24,450.00 3,000.00 250.00 - OC3 6,180.00 3,000.00 250.00 - DS3 3,190.00 2,000.00 250.00 - DS1 1,595.00 500.00 150.00




• IMA Ports PER PORT PER PORT DOMESTIC U.S. PORT INSTALLATION CHANGE QWEST ATM PORT SPEED MRC NRC NRC 3.088Mbps $3,250.00 $50.00 $50.00 4.632Mbps 3,900.00 50.00 50.00 6.176Mbps 4,650.00 50.00 50.00 7.720Mbps 5,450.00 50.00 50.00 9.264Mbps 6,250.00 50.00 50.00 10.808Mbps 7,000.00 50.00 50.00 12.352Mbps 7,800.00 50.00 50.00 Five Quality of Service (QoS) offerings are available for Qwest ATM PVCs on a per

connection basis. MRCs for each QoS are as set forth, following. DOMESTIC U.S. PVC MRC PER PER PVC PER PVC QWEST ATM 8 KBPS INSTALLATION CHANGE QOS SIMPLES NRC NRC

• Current Rates: - CBR $6.00 $ 15.00 $15.00 - VBRrt 5.40 15.00 15.00 - VBRnrt 5.00 15.00 15.00 - ABR 2.70 15.00 15.00 - UBR 0.70 15.00 15.00

• Rates in effect May 1, 2002:


• Rates in effect April 30, 2002




D. Voice Long Distance Services 21. Q.guaranteed r. Rates (Cont’d) Five Quality of Service (QoS) offerings are available for Qwest ATM SVCs on a per

connection basis. Charges for usage for each QoS are based on the number of megabytes (MB) transported across a SVC (originating and terminating in the United States Mainland and Hawaii) on the Qwest ATM network per month as set forth in the table below:

DOMESTIC U.S. SVC CHARGES PER PER SVC PER SVC QWEST ATM TRANSPORTED INSTALLATION CHANGE QOS MEGABYTE[1] NRC NRC

• Current Rates: - CBR $0.0270 $ 15.00 $15.00 - VBRrt 0.0160 15.00 15.00 - VBRnrt 0.0100 15.00 15.00 - ABR 0.0074 15.00 15.00 - UBR 0.0054 15.00 15.00

• Rates in effect on May 1, 2002:


• Rates in effect on April 30, 2002:


• Rates set forth herein for Qwest services requiring dedicated access do not include

access and access-related charges (including, without limitation, installation charges, inside wiring charges assessed by the Local Exchange Carrier (LEC), construction charges assessed by the LEC and distance and termination charges assessed by the LEC), all of which charges are additional.

• Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2.

[1] A Megabyte equals 1 million bytes.



D. Voice Long Distance Services (Cont’d) 22. Q.biz Q.biz will no longer be available to new customers as of November 30, 2007. Current

Q.biz customers can continue to receive services under their existing contract and make any changes as agreed to by customer and Qwest.

a. General Description Q.biz is a service line consisting of switched outbound, switched inbound and card

services. The services have flat rates which are based on term and minimum usage commitments. Q.biz is intended for the small business segment billing a total of $50.00 to $2,500.00 in telecommunications services monthly. This service works well with both single locations and multiple location businesses.

b. Billing/Rounding Rates are quoted in full minutes. Call rounding is 30-second initial and 1-second

incremental. Call duration is calculated on a per call basis rounding up to the next full increment.

c. Enhanced 8XX Features With the exception of Dialed Number Identification Service, Direct Termination

Overflow, Real Time ANI and Transfer and Release, Enhanced 8XX features are available to all Q.biz customers. Enhanced 8XX Features descriptions and rates are specified in Section 4.

d. Rates The per minute usage rates are as follows: COMMITMENT LEVEL $0.00-$99.00 $100.00-$499.00 $500.00-$999.00 $1,000.00 + MONTH-TO-MONTH

(Contract #122260) $0.0920 $0.0920 $0.0920 $0.0920 (Contract #122262) 0.0874 0.0874 0.0874 0.0874 (Contract #122266) 0.0640 0.0713 0.0690 0.0690

ONE YEAR

(Contract #122261) $0.0874 $0.0874 $0.0874 $0.0874 (Contract #122263) 0.0840 0.0840 0.0840 0.0840 (Contract #122267) 0.0713 0.0690 0.0667 0.0644



D. Voice Long Distance Services 22. Q.biz (Cont’d) e. worldcard The worldcard is billed in initial 30 seconds and in 1-second additional increments. The

worldcard rates are as follows: MONTHLY AND ONE YEAR TWO YEAR

• All time periods $0.30 $0.25 • Surcharge, per call — —

f. Terms and Agreements Q.biz is available in month to month, 12- and 24-month term plans. There is a minimum

monthly usage commitment of $25.00 for customers receiving service under both the monthly and term plans. If the customer’s invoiced usage charges are less than the required minimum monthly usage commitment, the customer will be billed and required to pay a short fall charge equal to the difference between the monthly commitment and the actual amount billed. This short fall charge will be applied beginning with the customer’s first full month’s invoice.

g. Renewals Upon expiration of the initial term and subsequent renewal term(s), the Customer’s

Agreement will automatically renew for a like period, unless either party notifies the other in writing of its intention not to renew 30 days before the end of the agreed term. The automatic renewal will be for the same length and at the current Scheduled rates in effect at the time of such renewal associated with the term and volume of the original Agreement.



D. Voice Long Distance Services 22. Q.biz (Cont’d) h. Early Termination Charges (1) Qwest will allow a customer to terminate its term Agreement prior to its expiration

date provided the customer is converting to another Qwest product with equal or greater term and volume commitment levels. To the extent the customer enters into a new Q.biz service agreement with Qwest that supercedes another Q.biz service agreement that is terminated early, the customer agrees in consideration for Qwest agreeing to such early termination that notwithstanding anything to the contrary in this Schedule, the then current rates, discounts, charges and credits set forth in this Schedule for Q.biz service shall apply to the customer the first day of the second billing cycle following the effective date of the new Q.biz service agreement and until such day the rates under the superceded agreement shall apply to the services provided under the new Q.biz service agreement.

(2) If a customer terminates their service without cause prior to the expiration date of their

term Agreement, the customer will be billed and required to pay the minimum monthly usage charge for the remainder of the term Agreement.

i. Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event




D. Voice Long Distance Services 22. Q.biz (Cont’d) j. Payphone Use Charge A $0.30 charge will apply to calls that originate from any payphone used to access

Qwest services. This charge, which is in addition to standard scheduled usage charges and any applicable surcharges associated with Qwest service, applies for the use of the instrument used to access Qwest service and is unrelated to the Qwest service accessed from the payphone. Customers will be charged the payphone use charge for each call which is placed from payphones with the exception of: (i) calls placed by inserting coins during the progress of the call; (ii) calls using Telecommunications Relay service; or, (iii) calls originated by customers with qualified hearing or speech impairments who are certified.

k. Long Distance Line Charge


l. Federal Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2. m. Guarantees Q.biz customers will receive the Customer Satisfaction Guarantee and the Toll Free

Service Assurance Guarantee as described herein under Q.guaranteed.

(T) (T)



D. Voice Long Distance Services (Cont’d) 23. Q.integrity Q.integrity will no longer be available to new customers as of November 30, 2007.

Current Q.integrity customers can continue to receive services under their existing contract and make any changes as agreed to by customer and Qwest. Effective January 17, 2014, CenturyLink’s QCC Frame Relay and ATM Services will no longer accept new orders from existing customers (except to the extent permitted by contract). • Customers with a contract that expires prior to December 15, 2014 may retain their

QCC Frame Relay or ATM Services covered by that contract on a month-to-month basis until December 15, 2014.


Frame Relay or ATM Services covered by that contract until the expiration of that contract.

a. General Service Description Q.integrity is a suite of business communication services for large multi-location

companies billing more than $50,000.00 per month. Products available under Q.integrity include: Virtual Network Services (VNS); Virtual

Private Network (VPN); Enhanced Toll-Free (8XX) Services; Calling Card; Frame Relay; Private Line; ATM; Dedicated Internet Access Service; Conference Calling; and Directory Assistance Services. Q.integrity offers integrated pricing with cross-discounting based on aggregate revenue of contributing services, billing, and reporting capabilities. Each customer signing an Option D or E agreement must have a minimum of one VNS Network ID.

The term of an Integrity Option D or E agreement shall begin and the applicable

discounts or credits will accrue from the first day of the next billing cycle following the date of the customer’s signature. After the initial term, a customer’s Q.integrity agreement shall automatically renew for successive terms equal to the length of the term of the initial agreement and at the usage minimum selected by the customer in the initial agreement. During the renewal term, the rates and discounts shall be those current rates and discounts in the Qwest Schedule at the time of such renewal; provided, however, that the agreement shall not automatically renew if terminated by the customer or Qwest pursuant to written notice provided 30 days prior to the expiration of the initial or renewal term.

b. Billing and Rounding Rates are quoted in full minutes. Call rounding is 6-second initial and 1-second

additional increments. Effective March 1, 2001, for new or renewing Q.integrity customers, call rounding is 18-second initial and 6-second additional increments. However, calls are subject to a 30-second minimum average time requirement (MATR).



D. Voice Long Distance Services 23. Q.integrity (Cont’d) c. Integrity Options: Q.integrity offers two different pricing arrangements: Option D and Option E. Either of

these two options may be selected by the customer, however, shortfall penalties apply if the customer does not meet the product minimum revenue commitments.

• Option D requires that customers sign a term commitment of one, two or three years

and meet a minimum monthly volume of $50,000.00 in contributing services ("Monthly Usage Minimum"). To determine whether a customer satisfies the Monthly Usage Minimum requirement, Qwest will count the customer’s total Q.integrity Option D Service charges based on the aggregate amount (prior to the application of discounts or cedits) charged by Qwest to the customer for the following: (1) usage of domestic voice usage; (2) usage of 8XX inbound (toll-free) service; (3) directory assistance service; (4) Private Line Interexchange Carrier monthly recurring charges; (5) Frame Relay Port and Permanent Virtual Circuit monthly recurring charges; (6) Qwest ATM Port, PVC and SVC monthly recurring charges, (7) Dedicated internet access monthly recurring charges (@ccess), and, (8) worldcard usage (collectively defined as “Monthly Revenue”). Monthly Revenue shall not include dedicated access/egress (or related) charges imposed by third parties (such as local exchange carriers), any MRCs (except Qwest @ccess MRCs, Private Line Interexchange Carrier charges, Qwest ATM MRCs and Frame Relay Port and PVC charges), Nonrecurring charges (“NRC’s”), taxes, surcharges (except worldcard surcharges), Qwest Conferencing usage charges or integrated voice and fax usage charges (collectively defined as “Excluded Charges”). If, during any month of the term after the third (3rd) month, the customer’s total usage of Q.integrity Option D Service falls below the Monthly Usage Minimum, the customer will be billed and required to pay for each such month the actual amount billed for that service plus the difference between the Monthly Revenue and the Monthly Usage Minimum.

• Option E requires that customers sign a term commitment of one, two or three years

and select a minimum annual volume commitment that must be met during each Annual Period (as hereinafter defined) of the term. Customers must select one of the five (5) Option E Annual Usage Minimums set forth in the table, following.



D. Voice Long Distance Services 23. Q.integrity c. (Cont’d)

- Q.integrity Option E Annual Usage Minimum tiers available:

ANNUAL USAGE MINIMUM (OPTION E ONLY)

$1,200,000.00 $1,800,000.00 $2,400,000.00 $3,600,000.00 $4,800,000.00

An “Annual Period” is the 12 month period commencing on the first day of the term and

on each successive anniversary thereof. A customer shall pay a shortfall penalty to Qwest at the end of each Annual Period within the term if the Annual Usage Minimum to which the customer committed has not been achieved during that “Annual Period.”

“Annual Revenue” shall be the aggregate amount, prior to the application of any

discounts, charged by Qwest, in an Annual Period, to customer for the following: (1) usage of intrastate and interstate voice usage; (2) usage of 8XX inbound (toll-free) service; (3) directory assistance service; (4) Private Line Interexchange Carrier monthly recurring charges; (5) Frame Relay Port and Permanent Virtual Circuit monthly recurring charges; (6) Qwest ATM Port, PVC and SVC monthly recurring charges, (7) Dedicated internet access monthly recurring charges (@ccess) and (8) worldcard usage (collectively defined as “Monthly Revenue”). Monthly Revenue shall not include dedicated access/egress (or related) charges imposed by third parties (such as local exchange carriers), any MRCs (except Qwest @ccess MRCs, Private Line Interexchange Carrier charges, Qwest ATM MRCs and Frame Relay Port and PVC charges), Nonrecurring charges (“NRC’s”), taxes, surcharges (except worldcard surcharges), Qwest Conferencing usage charges, or integrated voice and fax usage charges (collectively defined as “Excluded Charges”). If, during any Annual Period of the term, customer’s total usage of Q.integrity Option E Service falls below the Annual Usage Minimum, customer shall pay for each such Annual Period the actual amount billed for that service plus the difference between the customer’s Annual Revenue for such period and the Annual Usage Minimum.



D. Voice Long Distance Services 23. Q.integrity (Cont’d) d. Early Termination: Integrity D: If a customer terminates an Integrity D agreement prior to the completion

of the initial or renewal term, the customer shall be responsible for early termination charges calculated by taking the sum of:

• the number of full months remaining in the current Annual Period in which customer

terminates the agreement, multiplied by the Monthly Usage Minimum; plus • thirty-five percent (35%) of the Monthly Usage Minimum, multiplied by the number

of months, if any, remaining in the then-effective term, (other than the number of months referenced above); plus

• any applicable third party early termination or related charges or penalties incurred by

Qwest as a result of early termination by a customer of the services.

Integrity E: If a customer terminates an Integrity E agreement prior to completion of the term or a renewal term, customer shall be responsible for early termination charges calculated by taking the sum of:

• an amount equivalent to the actual Annual Revenue generated during the Annual

Period in which customer terminates the agreement, less the Usage Minimum (if the Annual Revenue for such Annual Period is less than the Annual Usage Minimum); plus

• thirty-five percent (35%) of the Annual Usage Minimum, multiplied by the number of

Annual Periods (other than the Annual Period referred to in the immediately preceding paragraph above), if any, remaining in the then-effective term; plus

• any applicable third party early termination or related charges or penalties incurred by

Qwest as a result of early termination by a customer of the services.



D. Voice Long Distance Services 23. Q.integrity (Cont’d) e. Virtual Network Service (VNS) Service Description VNS is a customized, software defined virtual private network service which provides

unified communication and management features for multi-location customers. Subscribers to VNS receive the Standard Feature Package which includes the availability

of dedicated access and termination and switched origination and termination; usage rates with volume discounts; international calling to international locations, universal range privileges and 7-digit and 10-digit private dial plans.

(1) Access/Termination Methods Switched Access

• Dial 1 - Available in Qwest served equal access exchanges. Subscribers can dial either a VNS 7-digit and 10-digit private dial plans, 10-digit off-net numbers and international numbers. Subscribers must dial the prefix “700” before a 7-digit private dial plan number.

• VNS Card - Available from any tone-dial phone via an “800” number. Subscribers

can dial either a VNS 7 digit and 10-digit private dial plans, 10-digit off-net numbers and international numbers.

• VNS 800 Remote Access - Allows the user to access the customer’s VNS network

via a customer-assigned 800 telephone number from anywhere in the 50 United States, Puerto Rico, Canada and the U.S. Virgin Islands. This feature is available for on-net calls with both 7- and 10-digit dialing plans.

Dedicated Access (DAL)

• Analog Access • T-1 digital Access • ISDN PRI



D. Voice Long Distance Services 23. Q.integrity e. (Cont’d) (2) Standard VNS Feature Package The Standard Feature Package, to which all Qwest VNS customers’ subscribe,

includes the availability of dedicated access and termination and switched origination and termination of VNS calls; usage rates with volume discounts; calling to international locations, and the following:

7 and 10 digit private dial plans - A customer can create their own to assist in calling

between their different locations. Universal Range Privileges - A customer can specify the type of VNS call allowable

for users on each Dedicated Access Line group, or each VNS card authorization code and for each “Dial 1” ANI (originating telephone number) and for each ID code (See below). Range Privileges are defined as follows:

- 0 = No calls - 1 = VNS calls only (private dialing plan numbers) - 2 = VNS calls and the United States Mainland, Alaska and Hawaii - 3 = All calls in the domestic North American Numbering Plan and International locations listed below - 4 = All calls in the United States Mainland, Alaska and Hawaii and Canada - 5 = All calls in the domestic North American Numbering Plan

In addition to the service pricing, each customer signing an Option D or E agreement

shall be charged a one-time fee of $5,000.00 per VNS Network ID. Each customer must have a minimum of one VNS Network ID.



D. Voice Long Distance Services 23. Q.integrity e. (Cont’d) (3) Optional Features: Accounting Codes: Customer can specify that accounting codes are to be dialed from

specific dedicated access line group, “Dial 1” ANI (originating telephone number), or VNS Remote 8xx Access numbers. The code may be dialed in combination with an ID Code (see definition, following). Both the ID and Accounting Codes may be a customer-specified length between one and eleven digits. Customer can designate the Accounting Codes for dedicated access line group or “Dial 1” ANI must be dialed for all VNS dial plan calls or must be dialed for only off-net 10-digit and off-net international calls. Accounting codes are non-verified and verified (with verified codes, VNS verifies code is assigned, permits call and records accounting code number on call detail). There is no monthly or installation charge for this feature.

Direct Termination Overflow: Customer can control potential congestion of calls by

sending any overflow calls from a “busy” DAL to a pre-specified alternate domestic routing group (Dedicated access or Switched Access) via a customer defined routing table when the target trunk group is busy. The following charges will apply:

• Installation Setup - $150.00 per trunk group • Monthly (active) charge - $10.00 • Charges on calls include:

- Current VNS interstate rates (switched & dedicated); plus - $0.03 per call surcharge



D. Voice Long Distance Services 23. Q.integrity e.(3) (Cont’d) ID Codes: Customer can specify that ID codes are to be dialed from specific

dedicated access line group, “Dial 1” ANI (originating telephone number), or VNS Remote 8XX Access numbers. The code may be dialed in combination with an Accounting Codes and Range Privileges (see definition, preceding). Both the ID and Accounting Codes may be a customer-specified length between one and eleven digits. Customer can designate the ID Codes for dedicated access line group or “Dial 1” ANI must be dialed for all VNS dial plan calls or must be dialed for only off-net 10-digit and off-net international calls. ID codes are non-verified and verified (with verified Codes, VNS verifies code is assigned, permits call and records ID code number on call detail). The following charges will apply:

• Cost per block of 100 codes:

- Installation $40.00 per block - Monthly Recurring Charge 40.00 per block

Customized Range Privileges: Allows the user to specify the type of allowable VNS

calls for users from a specific dedicated access line group, “Dial 1” ANI (originating telephone number), or ID Codes (see above). The user is able to define the allowable area codes, area code-exchange code and country codes for each specified Customized Range Privilege. There is no monthly or installation charge for this feature.



D. Voice Long Distance Services 23. Q.integrity e.(3) (Cont’d) 8XX Remote Access: Allows the user to access the customer’s VNS network via a

customer-assigned 8XX telephone number from anywhere in the 50 United States, Puerto Rico, Canada, and the U.S. Virgin Islands. This feature is available for on-net calls with both 7- and 10-digit dialing plans. The following charges will apply:

Per Call Surcharges:

• Origination/termination to Switched locations in: - US/AK/HI/PR/USVI/GUAM/CNMI $0.35

• Origination/termination to Dedicated locations in:

- US/AK/HI/PR/USVI/GUAM/CNMI 0.20 • US/AK/HI/PR/USVI/GUAM/CNMI Origination: to Canada 0.40 • US/AK/HI/PR/USVI/GUAM/CNMI Origination:

- To all other international locations 1.30 Per Minute Rates:

• Available VNS switched/switched and/or switched/dedicated interstate rates Calling Station ID (ISDN only): Feature allows the customer to receive and transmit

the origination station number via the Primary Rate Interface (PRI). The following charges will apply:

• Installation $100.00 per trunk group • MRC/PRI 25.00 per trunk group

f. Voice Diversity Voice Diversity is available on the Q.integrity service as specified in Section I.



D. Voice Long Distance Services 23. Q.integrity (Cont’d) g. VNS and 1+ Per Minute Usage Rates Subject to availability, the following per minute rates will apply to inbound and

outbound calls, including calls both originating and terminating within the Continental U.S., Alaska, Hawaii, Puerto Rico, USVI, Guam and CNMI. These charges are based upon the access and termination methods on each call.

INBOUND AND OUTBOUND PER MINUTE RATES Q.INTEGRITY OPTION D Q.INTEGRITY OPTION E 1 YEAR 2 YEAR 3 YEAR 1 YEAR 2 YEAR 3 YEAR

• Off-Off $0.0979 $0.0974 $0.0968 $0.0963 $0.0941 $0.0930 • On-Off or Off-On 0.0578 0.0567 0.0556 0.0556 0.0550 0.0528 • On to On 0.0385 0.0363 0.0347 0.0374 0.0352 0.0341

Grandfathered Rates as of January 1, 2003 INBOUND AND OUTBOUND PER MINUTE RATES Q.INTEGRITY OPTION D Q.INTEGRITY OPTION E 1 YEAR 2 YEAR 3 YEAR 1 YEAR 2 YEAR 3 YEAR

• Off-Off $0.0890 $0.0885 $0.0880 $0.0875 $0.0855 $0.0845 • On-Off or Off-On 0.0525 0.0515 0.0505 0.0505 0.0500 0.0480 • On to On 0.0350 0.0330 0.0315 0.0340 0.0320 0.0310

Off to Off = voice calls with switched access origination and switched access

termination On to Off = voice calls with dedicated access origination and switched access

termination Off to On = voice calls with switched access origination and dedicated access

termination On to On = voice calls (between customer locations only) with dedicated access

origination and dedicated access termination



D. Voice Long Distance Services 23. Q.integrity (Cont’d) h. VNS Calling Card Available from any tone-dial phone via a “800” number. Subscribers can dial either a

VNS 7-digit and 10-digit private dial plans, 10-digit off-net numbers and international numbers.

VNS Card Calls are billed at the same rates as Q.integrity D and E switched access

service with the addition of the following per call surcharges:

• For Fully Automated Card Calls $0.35 • With Card Operator Help 2.50

i. Toll-Free Service Toll-Free Sub Fee: A monthly recurring charge applies to each toll-free number

reserved for or supplied to a Q.integrity customer depending on the term commitment selected. The monthly charge for each toll-free number is $5.00 for a one-year term commitment, $2.50 for a two-year term commitment and $1.00 for a three-year term commitment.

j. Enhanced Toll-Free (8XX) Features may be selected as enhancements to Qwest’s toll-

free Services. Enhanced 8XX Features are available individually or in any combination for both existing and new customers. Enhanced 8XX Features descriptions and rates are specified in Section 4.



D. Voice Long Distance Services 23. Q.integrity j. (Cont’d) Toll-Free Service Assurance Guarantee - If a toll-free line provided by Qwest to the

customer is subject to a “Service Disruption”, Qwest will, within 15 minutes of the exact time of completion of the Confirmation Process, reroute traffic from the Affected Toll-Free Line to any working number: (i) terminating in forty-eight (48) contiguous United States “Domestic U.S.”); and, (ii) which is provided by Qwest to the customer. If Qwest fails to reroute such traffic within fifteen (15) minutes after completion of the Confirmation Process (“Toll-Free Line Outage”), Qwest will credit to the customer’s account an amount equivalent to the lesser of: (i) one hundred percent (100%) of the usage for the Affected Toll-Free Line for the entire month in which the Toll-Free Line Outage occurred; or, (ii) one hundred ten percent (110%) of the usage for the Affected Toll-Free Line in the month prior to the month in which the Toll-Free Line Outage occurs.

• “Service Disruption” is defined as a degradation in the performance of a toll-free line

provided by Qwest to the customer (“Affected Toll-Free Line”) which completely disallows Qwest from terminating calls to such Affected Toll-Free Line.

• The “Confirmation Process” is defined as: (i) the customer’s telephonic notification

to a Qwest Customer Service Representative of a Service Disruption and the furnishing by the customer of certain information (including the customer’s name and address, the customer’s Qwest account number and the Affected Toll-Free Line, the service subscribed to by the customer and the approximate time the Service Disruption began; and, (ii) acknowledgment from such Qwest Customer Service Representative that traffic to the Affected Toll-Free Line will, in accordance with the terms of this Guarantee, be rerouted within 15 minutes of the conclusion of the customer’s telephone call to Qwest.

• The credit will be applied within 60 days of the Service Disruption. The credit will be

calculated based on all calls to the Affected Toll-Free Line(s) and applied to the customer’s interstate usage.

• Qwest is guaranteeing only that calls will be rerouted within 15 minutes upon

completion of the Confirmation Process, not that service will be restored to the main location in that time-frame. Qwest’s only obligation under this Guarantee is to issue the appropriate credit as described above.



D. Voice Long Distance Services 23. Q.integrity j. (Cont’d)

• A maximum of five (5) affected toll free numbers per customer, per occurrence will be covered under this Guarantee.

• The customer is required to designate and provide to Qwest a working telephone


The Toll-Free Service Assurance Guarantee shall not apply for the following:

• a Service Disruption is caused by the negligence, errors, or omission of the affected customer or others authorized by the customer to use the customer's service;

• a Service Disruption is caused due to the failure or malfunction of any power,

equipment, service, or systems not provided directly by Qwest; • a Service Disruption occurs during any period in which Qwest or its agents are not

afforded access to the premises where access lines associated with the Affected Toll-Free Line is terminated; provided, however, that such access is needed to prevent Service Disruption;

• a Service Disruption occurs during any period when the customer has released the


• a Service Disruption occurs during a period when the customer elects not to release

the service(s) for testing and/or repair and continues to use it on an impaired basis;



D. Voice Long Distance Services 23. Q.integrity j. (Cont’d)

• a Service Disruption occurs due to network busy conditions; • a Service Disruption non immediately/promptly reported to Qwest; • a Service Disruption is caused by the failure of an underlying local exchange carrier or

third party carrier of local, switched and/or dedicated service that Qwest relies on to provide service to the customer.

• a Service Disruption is caused by the failure of the National SMS 800 database and/or

system; • Qwest is not the Responsible Organization ("Resp Org") for the Affected Toll-Free

Line; • The on-line portion in a multi-carrier situation; • The customer is utilizing Qwest’s Toll-Free Verified and Non-verified PAC,

GeoRouting, or Menu Routing services; • a Service Disruption caused by the customer’s use of Qwest services in any

unauthorized or unlawful manner; and/or, • a Service Disruption is caused by or resulting from a force majeure event beyond the

reasonable control of Qwest including, but not limited to, an act of God, government regulations, or national emergency.



D. Voice Long Distance Services 23. Q.integrity (Cont’d) k. Frame Relay See service description for Frame Relay in Section 8. The rates applicable to this service

are as follows (United States Mainland and Hawaii only):

• Current Rates:

MONTHLY PORT INCREMENT RECURRING INSTALL CHANGE IN KBPS CHARGE/PORT CHARGE/PORT CHARGE/PORT 64 $ 235.00 $ 25.00 $ 25.00 128 440.00 25.00 25.00 192 515.00 25.00 25.00 256 590.00 25.00 25.00 320 690.00 25.00 25.00 384 815.00 25.00 25.00 448 885.00 25.00 25.00 512 975.00 25.00 25.00 576 1,065.00 25.00 25.00 640 1,115.00 25.00 25.00 704 1,150.00 25.00 25.00 768 1,205.00 25.00 25.00 832 1,310.00 25.00 25.00 896 1,410.00 25.00 25.00 960 1,470.00 25.00 25.00 1,024 1,530.00 25.00 25.00 1,088 1,590.00 25.00 25.00 1,152 1,650.00 25.00 25.00 1,216 1,710.00 25.00 25.00 1,280 1,760.00 25.00 25.00 1,344 1,820.00 25.00 25.00 1,408 1,880.00 25.00 25.00 1,472 1,940.00 25.00 25.00 DS1 1,985.00 50.00 50.00 DS3 7,830.00 100.00 100.00



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d)

• Rates in effect May 1, 2002:

MONTHLY PORT INCREMENT RECURRING INSTALL CHANGE IN KBPS CHARGE/PORT CHARGE/PORT CHARGE/PORT 64 $ 235.00 $ 150.00 $150.00 128 440.00 250.00 250.00 192 515.00 250.00 250.00 256 590.00 250.00 250.00 320 690.00 250.00 250.00 384 815.00 250.00 250.00 448 885.00 250.00 250.00 512 975.00 250.00 250.00 576 1,065.00 250.00 250.00 640 1,115.00 250.00 250.00 704 1,150.00 250.00 250.00 768 1,205.00 250.00 250.00 832 1,310.00 250.00 250.00 896 1,410.00 250.00 250.00 960 1,470.00 250.00 250.00 1,024 1,530.00 250.00 250.00 1,088 1,590.00 250.00 250.00 1,152 1,650.00 250.00 250.00 1,216 1,710.00 250.00 250.00 1,280 1,760.00 250.00 250.00 1,344 1,820.00 250.00 250.00 1,408 1,880.00 250.00 250.00 1,472 1,940.00 250.00 250.00 DS1 1,985.00 500.00 500.00 DS3 7,830.00 1,000.00 500.00



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d)

• Rates in effect April 30, 2002:

MONTHLY PORT INCREMENT RECURRING INSTALL CHANGE IN KBPS CHARGE/PORT CHARGE/PORT CHARGE/PORT 64 $ 160.00 $150.00 $150.00 128 375.00 250.00 250.00 192 420.00 250.00 250.00 256 450.00 250.00 250.00 320 580.00 250.00 250.00 384 625.00 250.00 250.00 448 720.00 250.00 250.00 512 750.00 250.00 250.00 576 780.00 250.00 250.00 640 840.00 250.00 250.00 704 870.00 250.00 250.00 768 900.00 250.00 250.00 832 940.00 250.00 250.00 896 980.00 250.00 250.00 960 1,020.00 250.00 250.00 1,024 1,050.00 250.00 250.00 1,088 1,090.00 250.00 250.00 1,152 1,130.00 250.00 250.00 1,216 1,170.00 250.00 250.00 1,280 1,210.00 250.00 250.00 1,344 1,250.00 250.00 250.00 1,408 1,270.00 250.00 250.00 1,472 1,290.00 250.00 250.00 DS1 1,300.00 250.00 250.00 DS3 3,190.00 500.00 500.00



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) Permanent Virtual Circuits[1]

• Current Rates: MRC PER 8K INSTALL/CHANGE QOS DUPLEX OF CIR FEES/PVC VFR rt $21.60 $15.00 VFR nrt 16.00 15.00 UFR 11.20 15.00 No QoS 11.20 15.00

• Rates in effective on May 1, 2002: MRC PER 1K INSTALL/CHANGE QOS DUPLEX OF CIR FEES/PVC VFR rt $2.70 ($21.60 per 8K) $15.00 VFR nrt 2.00 ( 16.00 per 8K) 15.00 UFR 1.40 ( 11.20 per 8K) 15.00 No QoS 1.40 ( 11.20 per 8K) 15.00

• Rates in effect on April 30, 2002: MRC PER 1K INSTALL/CHANGE QOS SIMPLEX OF CIR FEES/PVC VFR rt $8.00 ($16.00 per 8K duplex) $25.00 VFR nrt 6.00 ( 12.00 per 8K duplex) 25.00 UFR 4.00 ( 8.00 per 8K duplex) 25.00 Switched Virtual Circuits[2] PER MEGABYTE (MB) PER MEGABYTE (MB) QOS OF TRAFFIC UNDER CIR OF DE TRAFFIC VFR nrt $0.0400 $0.0300 [1] Charges apply to each PVC between two customer Ports, Customer Port and Gateway

Connection, and two distinct Gateway Connections. [2] SVC’s will no longer be available to new customers after December 31, 2000. Available

within the United States Mainland and Hawaii only. Metered charges are for MB of payload transmitted and accepted at ingress.



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) (1) Gateway Connection Customer’s must subscribe to access to a particular Gateway Connection on a monthly

basis in capacity increments (available in n x 8 increments up to DS-1 capacity) equal to or in excess of the sum of all simplex CIRs on all customer PVCs connecting to such Gateway Connection (“Total Gateway CIR”). In addition to the Gateway charge, PVC charges also apply, as set forth preceding.

• Gateway Monthly Charge[1] $14.00, per 8 kbps,

(Example: 64 kbps/8 kbps[1] x $14.00 = $112.00 in addition to applicable PVC charges)

MONTHLY INSTALL CHANGE RECURRING FEES FEES

• Automatic Reconfiguration[2] $ 250.00 $ 250.00 $250.00 • Authority 1,000.00 2,000.00 500.00

(2) General Rates and charges for Qwest services described herein requiring dedicated access do

not include access and access-related charges (including, without limitation, installation charges, inside wiring charges assessed by the local exchange carrier (“LEC”), construction charges assessed by the LEC and distance and termination charges assessed by the LEC), all of which charges are additional. Further, the rates and charges set forth herein do not include charges for customer premise equipment and related services which may be additional.

[1] Install Charge of $500.00 applies for each DS-1 level (1536 Kbps) or fraction thereof of

Total Gateway CIR. [2] Per disaster recovery site.



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) (3) Private Line Service See service description for Private Line Service in Section 7. The rates applicable to

this service are as follows (origination and termination within the United States Mainland only):

COC MRC FIXED PER MILE PER END

• Basic Digital Service $ 207.00 $ 0.29 $ 50.00 • Extended Digital Service 128 414.00 0.58 150.00 • Extended Digital Service 192 621.00 0.87 150.00 • Extended Digital Service 256 828.00 1.16 150.00 • Extended Digital Service 320 1,035.00 1.45 150.00 • Extended Digital Service 384 1,242.00 1.74 150.00 • Extended Digital Service 448 1,449.00 2.03 150.00 • Extended Digital Service 512+ 1,550.00 2.30 150.00 • Terrestrial Digital Service 1,550.00 2.30 150.00 • High-speed Digital Service 16,000.00 42.00 500.00


• Basic Digital Service $ 220.00 $17.00 • Extended Digital Service 128 500.00 • Extended Digital Service 192 500.00 • Extended Digital Service 256 500.00 • Extended Digital Service 320 500.00 • Extended Digital Service 384 500.00 • Extended Digital Service 448 500.00 • Extended Digital Service 512+ 500.00 • Terrestrial Digital Service 500.00 • High-speed Digital Service 2,700.00



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) (4) ATM See service description for ATM in Section 8. Monthly recurring charges (MRCs) and

non-recurring charges (NRCs) will be billed at the rates specified herein. DOMESTIC U.S. PER PORT PER PORT QWEST ATM INSTALLATION CHANGE PORT SPEED PORT MRC NRC NRC

• Current Rates:

- OC12 $26,900.00 $4,000.00 $500.00 - OC3 14,900.00 2,000.00 500.00 - DS3 7,830.00 1,000.00 500.00 - DS1 1,985.00 500.00 500.00


- OC12 26,900.00 300.00 300.00 - OC3 14,900.00 200.00 200.00 - DS3 7,830.00 100.00 100.00 - DS1 1,985.00 50.00 50.00


- OC12 24,450.00 3,000.00 250.00 - OC3 6,180.00 3,000.00 250.00 - DS3 3,190.00 2,000.00 250.00 - DS1 1,595.00 500.00 150.00

• IMA Ports

- 3.088Mbps 3,250.00 50.00 50.00 - 4.632Mbps 3,900.00 50.00 50.00 - 6.176Mbps 4,650.00 50.00 50.00 - 7.720Mbps 5,450.00 50.00 50.00 - 9.264Mbps 6,250.00 50.00 50.00 - 10.808Mbps 7,000.00 50.00 50.00 - 12.352Mbps 7,800.00 50.00 50.00



D. Voice Long Distance Services 23. Q.integrity k.(4) (Cont’d) Five Quality of Service (QoS) offerings are available for Qwest ATM PVCs on a per

connection basis. MRCs for each QoS are as set forth, following: DOMESTIC U.S. PVC MRC PER PER PVC PER PVC QWEST ATM 8 KILOBITS INSTALLATION CHANGE QOS SIMPLEX NRC NRC

• Current Rates:








D. Voice Long Distance Services 23. Q.integrity k.(4) (Cont’d) Five Quality of Service (QoS) offerings are available for Qwest ATM SVCs on a per

connection basis. Charges for usage for each QoS are based on the number of megabytes (MB) transported across a SVC (originating and terminating in the United States Mainland and Hawaii) on the Qwest ATM network per month as set forth, following:

DOMESTIC U.S. SVC MRC PER PER SVC PER SVC QWEST ATM TRANSPORTED INSTALLATION CHANGE QOS MEGABYTE[1] NRC NRC

• Current rates and rates in effect on May 2, 2002:




(5) General Rates set forth herein for Qwest services requiring dedicated access do not include

access and access-related charges (including, without limitation, installation charges, inside wiring charges assessed by the local exchange carrier (LEC), construction charges assessed by the LEC and distance and termination charges assessed by the LEC), all of which charges are additional.

[1] A Megabyte is one million bytes.



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) (6) ATM Gateway Connection Customer’s must subscribe to access to a particular ATM Gateway Connection on a

monthly basis in capacity increments (available in 8 kbps – up to DS1 capacity or 1 Mbps increments) equal to or in excess of the sum of all simplex PVCs on all customer PVCs connecting to such a Gateway. The ATM Gateway charges on a per PVC basis apply. Other rates and charges for Qwest ATM Service offered out of region as set forth in Section 8, may apply when a customer connects to the ATM Gateway Connection.

• ATM Gateway Charges[1]

NONRECURRING MONTHLY CHARGE RATES

Types: CBR $105.00 $7.68 VBRrt 105.00 6.53 VBRnrt 105.00 5.76 ABR 105.00 4.50 UBR 105.00 3.07

(7) Qwest Conferencing Qwest Conferencing Service is available to all Q.integrity customers. Qwest

Conferencing Service descriptions and rates are specified in Section 4. (8) Payphone Surcharge A per call charge will apply to calls that originate from any payphone used to access

Qwest services. This charge, which is in addition to standard scheduled usage charges and any applicable surcharges associated with Qwest service, applies for the use of the instrument used to access Qwest service and is unrelated to the Qwest service accessed from the payphone. Customers will be charged the payphone surcharge for each call which is placed from payphones with the exception of: (i) calls placed by inserting coins during the progress of the call; (ii) calls using Telecommunications Relay service; or, (iii) calls originated by customers with qualified hearing or speech impairments who are certified. Refer to QCC FCC Operator Service Informational Tariff for applicable charges.


- Per Line, Per Month $5.99 (I) [1] Install Charge of $105.00 applies for each PVC on the Gateway.

(T) (T)



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) (9) Legislative, Regulatory or Judicial Activity Notwithstanding any statement to the contrary contained in this Schedule, in the event

that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (“Regulatory Activity”), Qwest reserves the right, at any time and without notice to pass through to the customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or, modify the rates, including any rate guarantees, and/or terms and conditions contained in this Schedule to reflect the impact of such Regulatory Activity.

(10) Options D and E Discount Application

• Contributing Services

Q.INTEGRITY OPTION D Q.INTEGRITY OPTION E Frame Relay Port, Gateway Frame Relay Port, Gateway Connection, SVC & PVC MRCs Connection, SVC & PVC MRCs and usage charges[1] and usage charges[1] Private Line IXC and QCC MRCs[1] Private Line IXC and QCC MRCs[1] Internet Access MRCs[1] Internet Access MRCs[1] ATM Port, PVCs & SVCs MRCs[1] ATM Port, PVCs & SVCs MRCs[1] DA Usage DA Usage Domestic Voice Usage Domestic Voice Usage Paging MRCs Paging MRCs [1] Excluding charges for Local Access Circuits, taxes and tax related surcharges.



D. Voice Long Distance Services 23. Q.integrity k.(10) (Cont’d)

• Recipient Services

Q.INTEGRITY OPTION D VOICE DISCOUNT[1] DATA DISCOUNT[1,2] DA Usage Private Line IXC and COC MRCs[3] (U.S. Mainland only) Domestic Travel ATM and Frame Relay Port, Card Usage Gateway Connection, PVC & SVC MRCs or usage charges[3] (U.S. Mainland only) Domestic Outbound and Inbound Voice Usage Emergency Usage [1] Voice Recipient charges may receive only the Voice Discount for Q.integrity. “Eligible

Voice Charges” include only the following types of charges: charges for usage of interstate, intrastate, intraLATA and international outbound voice service; charges for usage of interstate, intrastate, intraLATA and international 8XX inbound service; directory assistance service charges; and VNS Card usage.

The following types of charges shall not eligible for the Voice Discount: Private charges;

Frame Relay Port, PVC, SVC and Gateway Connection charges; Qwest Dedicated Internet access usage charges; ATM Port, PVC and SVC charges and Excluded Charges and Qwest Paging.

[2] Data Recipient charges may receive only the Data Discount for Q.integrity Eligible Data

Charges shall include only the following types of charges: Mainland U.S. Private Line IXC and COC monthly recurring charges; Mainland U.S. Frame Relay Port, PVC, SVC and Gateway Connection monthly recurring and usage charges; and Mainland U.S. ATM Port, PVC and SVC monthly recurring and usage charges.

The following types of charges shall not be eligible for the Data Discount: charges for

usage of interstate, intrastate, intraLATA and international outbound voice service; charges for usage of interstate, intrastate, intralata and international 8XX inbound service; directory assistance service charges; VNS Card usage; international Private Line IXC charges; international Frame Relay Port and PVC charges; international ATM Port, PVC and SVC charges; and Excluded Charges.

[3] Excluding charges for Local Access Circuits, taxes, and tax related surcharges.




• Recipient Services (Cont’d) Q.INTEGRITY OPTION E VOICE DISCOUNT[1] DATA DISCOUNT[1,2] DA Usage Private Line or Dedicated Leased Line IXC and COC MRCs[3] (U.S. Mainland only) Domestic and Int’l Travel ATM and Frame Relay Port, Card Usage Gateway Connection, PVC & SVC MRCs or usage charges[3] (U.S. Mainland only) Domestic Outbound and Inbound Voice Usage Emergency Usage [1] Voice Recipient charges may receive only the Voice Discount for Q.integrity. “Eligible

Voice Charges” include only the following types of charges: charges for usage of interstate, intrastate, intraLATA and international outbound voice service; charges for usage of interstate, intrastate, intraLATA and international 8XX inbound service; directory assistance service charges; and VNS Card usage.

The following types of charges shall not eligible for the Voice Discount: Private charges;

Frame Relay Port, PVC, SVC and Gateway Connection charges; Qwest Dedicated Internet access usage charges; ATM Port, PVC and SVC charges; and Excluded Charges and Qwest Paging.

[2] Data Recipient charges may receive only the Data Discount for Q.integrity Eligible Data

Charges shall include only the following types of charges: Mainland U.S. Private Line IXC and COC monthly recurring charges; Mainland U.S. Frame Relay Port, PVC, SVC and Gateway Connection monthly recurring and usage charges; and Mainland U.S. ATM Port, PVC and SVC monthly recurring and usage charges.

The following types of charges shall not be eligible for the Data Discount: charges for

usage of interstate, intrastate, intraLATA and international outbound voice service; charges for usage of interstate, intrastate, intralata and international 8XX inbound service; directory assistance service charges; VNS Card usage; international Private Line IXC charges; international Frame Relay Port and PVC charges; international ATM Port, PVC and SVC charges; and Excluded Charges.

[3] Excluding charges for Local Access Circuits, taxes, and tax related surcharges.



D. Voice Long Distance Services 23. Q.integrity k. (Cont’d) (11) Options D and E Discount Schedules Each month the customer’s current Monthly Revenue determines the discount to be

applied to the base rate monthly charges for the Recipient Service components, shown in the “Recipient Services” table. Q.integrity D and E each have different Discount Schedules. These schedules are listed below.

• Voice Discount Schedule for Q.integrity Option D.

OPTION D DISCOUNT TO BE MONTHLY REVENUE APPLIED TO RECIPIENT SERVICES FOR THE VOICE DISCOUNT $ 50,000 – $ 74,999.99 1% 75,000 - 99,999.99 2% 100,000 - 149,999.99 3% 150,000 - 199,999.99 4% 200,000 - 299,999.99 5% 300,000 - 399,999.99 6% 400,000 + 7%

• Data Discount Schedule for Q.integrity Option D

OPTION D DISCOUNT TO BE APPLIED TO RECIPIENT SERVICES FOR THE DATA DISCOUNT CURRENT MONTH’S 1 YEAR 2 YEAR 3 YEAR “MONTHLY REVENUE” TERM TERM TERM $ 50,000 – $ 74,999.99 27% 29% 31% 75,000 - 99,999.99 28% 30% 32% 100,000 - 149,999.99 29% 31% 33% 150,000 - 199,999.99 30% 32% 34% 200,000 - 299,999.99 31% 33% 35% 300,000 - 399,999.99 32% 34% 36% 400,000 + 33% 35% 37%




• Voice Discount Schedule for Q.integrity Option E.

OPTION E DISCOUNT TO BE TARGET AVERAGE MONTHLY REVENUE APPLIED TO MONTHLY REVENUE RECIPIENT SERVICES FOR THE VOICE DISCOUNT $100,000.00 $ 0.00 - $149,999.99 3% 150,000.00 150,000.00 - 199,999.99 4% 200,000.00 200,000.00 - 299,999.99 5% 300,000.00 300,000.00 - 399,999.99 6% 400,000.00 400,000.00 + 7%




• Data Discount Schedule for Q.integrity Option E

OPTION E DISCOUNT TO BE APPLIED TO RECIPIENT SERVICES FOR THE DATA DISCOUNT[1] CURRENT MONTH’S 1 YEAR 2 YEAR 3 YEAR “MONTHLY REVENUE” TERM TERM TERM $ 50,000.00 – $ 74,999.99 27% 29% 31% 75,000.00 - 99,999.99 28% 30% 32% 100,000.00 - 149,999.99 29% 31% 33% 150,000.00 - 199,999.99 30% 32% 34% 200,000.00 - 299,999.99 31% 33% 35% 300,000.00 - 399,999.99 32% 34% 36% 400,000.00 + 33% 35% 37% [1] Under Q.integrity Option E, the customer commits to an Annual Usage Minimum that must

be attained during each Annual Period of a one-, two- or three-year term. Integrity Option E Annual Usage Minimums have a corresponding “Target Average Monthly Revenue”. The “Target Average Monthly Revenue” is that Annual Usage Minimum committed to by the customer divided by twelve (see table, following). During each month of the initial term, the customer shall receive the higher of: (1) the Voice Discount and Data Discount (applicable to customer’s term selected) associated with Customer’s Monthly Revenue for such month, or (2) the Voice Discount and Data Discount (applicable to customer’s term selected) associated with the customer’s Target Average Monthly Revenue. The Target Average Monthly Revenue provides the Option E customer with a minimum Voice Discount and Data Discount level each month at the corresponding discounts for the Target Average Monthly Revenue set forth in the tables above, regardless of a customer’s actual Monthly Revenue for a given month. If the customer’s Monthly Revenue in a given month exceeds the Target Average Monthly Revenue, the customer receives the applicable discount from the table above that corresponds to the actual contributing Monthly Revenue for such month.




• Q.integrity E Annual Usage Minimum tiers available

ANNUAL USAGE MINIMUM TARGET AVERAGE (OPTION E ONLY) MONTHLY REVENUE $1,200,000.00 $100,000.00 1,800,000.00 150,000.00 2,400,000.00 200,000.00 3,600,000.00 300,000.00 4,800,000.00 400,000.00 (12) Universal Service Fund For applicable Universal Service Fund surcharge, see Section 2.



D. Voice Long Distance Services (Cont’d) 24. Afford-A-Call Corp. Effective April 1, 2009, Qwest is withdrawing Afford-A-Call Service. Customers

currently on this service will need to migrate to another service by April 1, 2009. Qwest reserves the right to convert a customer’s Afford-A-Call service to an appropriate alternative service such as Qwest Choice Long Distance Basic or Plus Plans.

a. General Service Description The following services are only available to those customers that utilize these services as

a customer of Afford-A-Call Corp. prior to January 23, 1998. Customers currently utilizing these Afford-A-Call services can at their option continue to utilize them under QCC International Telecom Corp. or sign-up for any other QCC Services(s). New or existing customers will not be permitted to order any of the Afford-A-Call service(s) listed below:

• MTS - Measured Toll Service • Equal Access Long Distance (Dial 1+) • Wide Area Access Lines Service - WAL • Wide Area Access Lines Service – WAL AGY • 800 Plus Service • Heartland 800 Service • Afford-A-Card Calling Card Service • AAC Powerline • Association Service Discount • AAC 1 Plus • Lucky 13

The rates for the services in (24) above are listed following. Payphone Use Charge: A charge of $0.30 will apply to calls that originate from any

payphone used to access QCC services. This charge, which is in addition to standard RSS usage charges and any applicable surcharges associated with QCC service, applies for the use of the instrument used to access QCC service and is unrelated to the QCC service accessed from the payphone. Customers will be charged the payphone use charge for each call which is placed from payphones with the exception of: (i) calls placed by inserting coins during the progress of the call; (ii) calls using Telecommunications Relay service; or, (iii) calls originated by customers with qualified hearing or speech impairments who are certified.



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D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (1) MTS – Measured Toll Service MTS provides facilities to complete Intrastate calls between two points. The customer

will be assigned unique authorization code(s) that authorize the use of MTS by that Customer. The rates are as follows:

DAY EVENING NIGHT/WKND 1ST ADDL 1ST ADDL 1ST ADDL MIN./MIN MIN/MIN MIN/MIN MILEAGE 1 - 10 $.1445/$.1445 $.1085/$.1025 $.0900/$.0878 11 - 22 .1679/ .1679 .1206/ .1206 .1017/ .0990 23 - 55 .1615/ .1615 .1309/ .1309 .1080/ .1080 56 - 124 .1836/ .1828 .1309/ .1309 .1080/ .1080 125 - 292 .1836/ .1828 .1305/ .1305 .1094/ .1094 293 - 430 .1955/ .1955 .1311/ .1311 .1125/ .1103 431 - 925 .2032/ .2032 .1346/ .1346 .1170/ .1134 926 - 1910 .2074/ .2074 .1346/ .1346 .1193/ .1170 1911 - 3000 .2090/ .2090 .1346/ .1346 .1215/ .1193 3001 - 4250 .2550/ .2465 .1869/ .1809 .1485/ .1440 4251 - + .2805/ .2720 .1990/ .1930 .1575/ .1530

Rates are billed in initial one (1) minute increments and six (6) second increments after the first minute.

(a) MTS – ASSOCIATION A

DAY EVENING NIGHT/WKND 1ST ADDL 1ST ADDL 1ST ADDL MIN./MIN MIN/MIN MIN/MIN $.1500/$.1500 $.0900/$.0900 $.0600/$.0600

Rates are billed in initial six (6) second increments, and additional six (6) second increments.

Business Day: 8AM - 5PM**, Monday - Friday Evening: 5PM - 11PM**, Sunday - Friday Night/Weekend: 11PM - 8AM**, Monday - Friday, All Day Saturday, and 8AM - 5PM**, Sunday **To, but not including. Recognized Holidays: New Year's Day, Independence Day, Labor Day, Thanksgiving, and

Christmas



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (2) Equal Access Long Distance (Dial 1+) Equal Access Long Distance provides facilities to complete Intrastate calls between

two points. The customer will make calls by dialing 1+. The rates are:

DAY EVENING NIGHT/WKND 1ST ADDL 1ST ADDL 1ST ADDL MIN./MIN MIN/MIN MIN/MIN MILEAGE 1 - 10 $.1445/$.1445 $.1085/$.1025 $.0900/$.0878 11 - 22 .1679/ .1679 .1206/ .1206 .1017/ .0990 23 - 55 .1615/ .1615 .1309/ .1309 .1080/ .1080 56 - 124 .1836/ .1828 .1309/ .1309 .1080/ .1080 125 - 292 .1785/ .1785 .1305/ .1305 .1094/ .1094 293 - 430 .1955/ .1955 .1311/ .1311 .1125/ .1103 431 - 925 .2032/ .2032 .1346/ .1346 .1170/ .1134 926 - 1919 .2074/ .2074 .1346/ .1346 .1193/ .1170 1911 - 3000 .2090/ .2090 .1346/ .1346 .1215/ .1193 3001 - 4250 .2550/ .2465 .1869/ .1809 .1485/ .1440 4251 - + .2805/ .2720 .1990/ .1930 .1575/ .1530 Rates are in cents per minute, rounded and billed in one (1) minute increments.

Business Day: 8AM - 5PM**, Monday - Friday Evening: 5PM - 11PM**, Sunday - Friday Night/Weekend: 11PM - 8AM**, Monday - Friday, All Day Saturday, and 8AM - 5PM**, Sunday **To, but not including. Recognized Holidays: New Year's Day, Independence Day, Labor Day, Thanksgiving, and

Christmas



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (3) Wide Area Access Lines Service – (WAL) PRO WALS provides facilities to complete Intrastate calls between two points. PRO

WALS is provisioned over dedicated WATS Access Lines facilities leased from and billed by the Local Exchange Carrier (LEC). The LEC's WATS Access Lines connect the Customer's premise to the Customer's serving wire center and the Carrier's shared FG-D switched facilities from the serving wire center to the Carrier's Point of Presence.

PER MINUTE RATE • All Times of Day, Evening, Night/Wknd $0.1949

(4) Wide Area Access Lines Service – (WAL - AGY)

MONTHLY BILLED REVENUE

DAY EVENING NIGHT/WKND DISCOUNT

$0 - $300.00 $.1949 $.1657 $.1169 0% $300.01 - $2,000 $.1656 $.1408 $.1169 15% $2,000.01 + $.1364 $.1159 $.1169 30%

The rates are billed in initial sixty (60) second increments and additional six (6)

seconds increments. Discount will be applied to customer's first $.01 of monthly billed revenue. Discount is for Day & Evening usage only. There is no discount for night usage.



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (5) 800 Plus Service 800 Plus Service 800 Plus Service provides facilities for the customer(s) to receive

Intrastate calls. The customer will be assigned unique 800 Telephone Number(s) that when dialed will be switched over Carrier's network and terminate at customer designated telephone number(s).


Alaska, Hawaii, Puerto Rico and U.S.Virgin Islands:

PER MINUTE RATE • All Times of Day, Evening, Night/Wknd $0.2200

MONTHLY FEE • Exclusive 800 Number Charge $12.00

CHARGE • Per 800 Number Sign Up Fee, One Time $25.00

Rates are in cents per minute, rounded and billed in initial thirty (30) second increments, and six (6) second increments after the first thirty (30) seconds.



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (5) 800 Plus Service (Cont’d)

(a) 800 Plus Discount Schedule

ACTUAL DISCOUNTS

MONTHLY REVENUE DISCOUNT

$.01 - $100.00 0% $100.01 - $350.00 10% $350.01 - $1,000.00 15% $1,000.01 – Plus 20%



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (6) Heartland 800 Service Heartland 800 Service provides facilities for the Customer(s) to receive Intrastate

calls. The Customer will be assigned unique 800 Telephone Number(s) that when dialed will be switched over Carrier's network and terminate at Customers designated telephone number(s). The rates are:


PER MINUTE RATE

• All Times of Day, Evening, Night/Wknd $.1950

MONTHLY FEE • Exclusive 800 Number Charge $12.00

CHARGE • Per 800 Number Sign Up Fee, One Time $25.00

Rates are in cents per minute, rounded and billed in initial thirty (30) second

increments, and six (6) second increments after the first thirty (30) seconds.

(a) Discounts:

MONTHLY REVENUE DISCOUNT

$.01 - $100.00 0% $100.01 - $350.00 10% $350.01 - $1,000.00 15% $1,000.01 - + 20%



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (7) Afford-A-Card Calling Card Service (a) Afford-A-Call business customers will be billed the rates set forth in below:

Mileage Day- Initial Day –

Additional

Evening -

Initial

Evening -

Additional

Night/We -

Initial

Night/We -

Additional

1-10 022125 02119 021395 020781 020968 020542

11-22 022465 02153 021618 021004 021122 020697

23-55 02272 02187 021786 021228 021238 020851

56-124 022975 022125 021953 021395 021355 020968

125 – Plus 023145 022295 022065 021507 021432 021045

(b) Surcharge $0.55 The $0.55 surcharge is not applicable to calls that originate and terminate within a

customer’s home area code. The home area code is defined as the area code that is assigned to the customer’s calling card.



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (8) AAC Powerline AAC PowerLine is an outbound calling service provisioned over FGA, FGB and FGD

switched access facilities. AAC PowerLine is usage sensitive. Calls will be billed in initial thirty (30) seconds increments and additional six (6) seconds increments.

(a) Monthly Usage

MONTHLY USAGE HOURS

Usage Level 1 0.01 - 10.00 Usage Level 2 10.01 - 75.00 Usage Level 3 75.01 - 200.00 Usage Level 4 200.01 - 500.00 Usage Level 5 500.01 - PLUS

(b) Monthly Usage

MONTHLY USAGE HOURS

Day Rates Per MOU Band 1 Band 2 Band 3 Band 4 Band 5 Usage Level 1 0.01 - 10.00 .2175 .2325 .2435 .2525 .2600 Usage Level 2 10.01 -75.00 .1799 .1950 .2071 .2179 .2270 Usage Level 3 75.01 - 200.00 .1545 .1787 .1931 .2130 .2130 Usage Level 4 200.01 - 500.00 .1440 .1680 .1823 .1900 .1982 Usage Level 5 500.01 - PLUS .1440 .1680 .1823 .1900 .1982

Evening Rates Per MOU Band 1 Band 2 Band 3 Band 4 Band 5 Usage Level 1 0.01 - 10.00 .1145 .1500 .1600 .1775 .1850 Usage Level 2 10.01 - 75.00 .1266 .1330 .1360 .1575 .1642 Usage Level 3 75.01 - 200.00 .1210 .1275 .1306 .1518 .1598 Usage Level 4 200.01 - 500.00 .1210 .1275 .1306 .1518 .1598 Usage Level 5 500.01 - PLUS .1210 .1275 .1306 .1518 .1598

Night/Evening Rates Per MOU Band 1 Band 2 Band 3 Band 4 Band 5 Usage Level 1 0.01 - 10.00 .0936 .1030 .1081 .1175 .1217 Usage Level 2 10.01 - 75.00 .0936 .1030 .1081 .1175 .1217 Usage Level 3 75.01 - 200.00 .0896 .0990 .1041 .1135 .1177 Usage Level 4 200.01 - 500.00 .0896 .0990 .1041 .1135 .1177 Usage Level 5 500.01 - PLUS .0896 .0990 .1041 .1135 .1177



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (8) AAC Powerline (Cont’d)

(c) Accounting Codes

Accounting Codes are available in 2-digit or 3-digit codes.

ACTUAL RATE

• 2-digit, per location $15.00 • 3-digit, per location 15.00

(d) Customer Authorization Codes

• each additional 2.00

Customers will not incur a subscription charge if their total monthly usage is less

than one (1) minute.



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (9) Association Service Discount The following Association Service Discount terms listed under (a), (b), and (c)

following will no longer be available to new customers after November 25, 1990. Existing customers will continue to receive their Association Service Discount pursuant to (a), (b), and (c) following until the expiration of their thirty-six (36) month contract. For customer's subscribing to Association Service Discount on or after November 26, 1990 the terms listed following will apply.

Afford-A-Call's Association Service is available to all legally recognized Associations

as set forth in the "Book of Associations." Each Association must provide the Association's Tax ID number to Afford-A-Call at the time that service is established.

(a) Each Association must sign a minimum of a thirty-six (36) month contract. If any

Association terminates its contract prior to the expiration of the contract, Afford-A-Call will assess a termination charge. The termination charge will be determined by applying the Associations average month's revenue to the remaining months of the contract.

(b) Each Association member is provided Service on a month-to-month basis; however,

Association members must provide Afford-A-Call thirty (30) days notice prior to cancellation of its Association Service.

(c) Associations who sign a contract for a minimum of thirty-six (36) months will

receive the RSS rates in effect at the time the contract is signed by Afford-A-Call for the entire term of the contract.



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (9) Association Service Discount (Cont’d) Afford-A-Call's Association Service is available to Trade Associations, Consultants,

Business Entities, or individuals within an industry, professional or business classification, commercial organizations with affiliated franchises, or other groups created for the purpose of qualifying for the Association Service.

(a) The Association sponsor must sign at least a minimum of a thirty-six (36) month

contract. (b) Each member of the Association who subscribes to the Association Service

(subscriber) must sign a Fifteen (15) month contract. Such contract shall allow the subscriber to cancel within the first sixty days without liability for early termination.

(c) Notification must be made to Afford-A-Call's Customer Service Department via

registered mail and post marked no latter than 60 days from the date service was initiated.

(d) The Association sponsor and its members will receive the association R&SS rates set

forth following and that are in effect at the time contract is signed by Afford-A-Call for the entire term of the contract.

Within the first twelve (12) months of service the Association and its member’s

Afford-A-Call monthly usage must reach at least $15,000 exclusive of taxes and local loop charges. If the Association fails to reach the monthly revenue levels stated above, Afford-A-Call may disqualify the association and/or the association members. Upon disqualification the association and/or its members billing $300.00 and under at the time of disqualification will become subject to Afford-A-Call's MTS rates. Association and/or its members billing over $300.00 per month at the time of disqualification will become subject to Afford-A-Call's Pro WALS rates. If only the Association sponsor is disqualified, the individual members will continue to receive the Association Rates for the remaining fifteen (15) month commitment period.

d. Actual Monthly Recurring Charges

All qualified Associations who sign up for Afford-A-Call's Association Service as described previously and its members will receive the following per minute rates:

DAY EVENING NIGHT

• Per Minute Rate $.15 $.11 $.09

The above rates will be billed in six (6) second increments after the initial full minute.



D. Voice Long Distance Services 24. Afford-A-Call Corp. b. Rates and Charges (Cont’d) (10) AAC 1 Plus

RATE

• All Times $.1150 Rates are in cents per minute, rounded and billed in initial one (1) minute increments,

and six (6) second increments after the first minute. (11) Lucky 13

DAY ADD'L EVENING ADD'L NIGHT/WEEKEND ADD'L

$.1300 $.1300 $.1100 $.1100 $.0900 $.0900 Rates are in cents per minute, rounded and billed in initial six (6) second increments,

and six (6) second increments thereafter.



D. Voice Long Distance Services (Cont’d) 25. Choice Long Distance Basic (1) Description The Qwest Choice Long Distance Basic calling plan also know as Qwest Long

Distance Basic calling plan will allow a business customer to complete interstate direct dialed calls that has a monthly fee.

(2) Terms and Conditions

• This plan is provisioned in conjunction with the intrastate Qwest Choice Long Distance Basic calling plan under which Qwest provides intrastate long distance usage.

• Calls made using the Qwest Choice Long Distance Basic Plan are measured and

billed for an initial period of 30 seconds and timed in 6-second increments for usage over 30 seconds. The call rating is rounded to the nearest full cent. Rate quotes are provided in 60 second increments.

• This plan includes inbound Toll-Free services which permits customers to receive

domestic inbound calls. • The monthly Long Distance Line Charge is assessed on a per-line basis to all

business customers. (3) Rates and Charges Switched Access – Outbound and Inbound, Per-Minute Rates PER MINUTE RATE MONTHLY RATE


- Per Minute $0.07 — - Per Account — $9.95 (I)


- Per Line — 3.99

• Charge for Each Toll-Free Number - Per 8XX Number, per line — 5.00



D. Voice Long Distance Services (Cont’d) 26. Choice Monthly Minimum (1) Description The Choice Monthly Minimum calling plan also know as Qwest Long Distance Plus

calling plan will allow a business customer to complete interstate direct dialed calls that has a monthly minimum requirement.

(2) Terms and Conditions (a) This plan is provisioned in conjunction with the intrastate Choice Monthly Minimum

calling plan under which Qwest provides intrastate long distance usage. (b) Calls made using the Choice Monthly Minimum Plan are measured and billed for an

initial period of 30 seconds and timed in 6-second increments for usage over 30 seconds. The call rating is rounded to the nearest full cent. Rate quotes are provided in 60 second increments.

(c) If the customer’s invoiced usage charges are less than the required minimum monthly

usage commitment, the customer will be billed and required to pay a short fall charge equal to the difference between the monthly commitment and the actual amount billed. Direct Dialed and International Direct Dialed usage will contribute to the monthly minimum[1].

(d) This plan includes inbound Toll-Free services which permits customers to receive

domestic inbound calls. Toll Free Service has a monthly charge for each toll free number. The toll free usage and monthly charge do not contribute to the monthly minimum dollar commitment.

(e) The monthly Long Distance Line Charge is assessed on a per-line basis to all

business customers. (f) If an International Plan is not selected by the customer, then the Choice International

Basic rates apply. [1] Does not include calls which are pay-for-use, including, but not limited to, calls to 900,

976, 555 and 700 numbers, calls to Directory Assistance and Operator Service calls, including Emergency Interrupt Call Completion and in-bound toll free service calls.


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D. Voice Long Distance Services 26. Choice Monthly Minimum (Cont’d) (3) Rates and Charges MONTHLY PER MINUTE RATE RATE

• Monthly Minimum - Per Account — $20.00 • Domestic Switched Access, Outbound and Inbound

- Per Minute $0.05 —

• Long Distance Line Charge - Per Line — 3.99

• Charge for Each Toll-Free Number

-Per Month 5.00 (M) Material moved from Section 4, Page 21.1.

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D. Voice Long Distance Services (Cont’d) 27. 5 Cent Business Long-Distance Plan (1) Description The QWEST 5 Cent Business Long-Distance Plan will allow a business customer to

complete interstate direct dialed calls. (2) Terms and Conditions (a) This plan is provisioned in conjunction with the intrastate QWEST 5 Cent Business

Long-Distance Plan under which Qwest provides intrastate long distance usage. (b) Calls made using the QWEST 5 Cent Business Long-Distance Plan are measured and

billed for an initial period of 30 seconds and timed in 6-second increments for usage over 30 seconds. The call rating is rounded to the nearest full cent. Rate quotes are provided in 60 second increments.

(c) The QWEST 5 Cent Business Long-Distance Plan is only available to customers

subscribing to retail local service from a carrier other than Qwest. (d) Inbound Toll Free services permit customers to receive domestic inbound calls. (e) The QWEST 5 Cent Business Long-Distance Plan is only available if the customer

retains the service for at least one year. If a customer terminates the service before the 1-year term expires, a $75.00 early termination charge will apply, per line.

(f) The monthly Long Distance Line Charge is assessed on a per line basis to all

business customers. (3) Rates and Charges (a) Switched Access – Outbound and Inbound, Per-Minute Rates

PER MINUTE • All Time Periods

- Per Minute $0.05

(b) Long Distance Line Charge

• Per Line 3.99 (c) Charge for Each Toll-Free Number MONTHLY RATE

• Per 8XX Number $5.00 (M) Material moved from Section 4, Page 25.1.

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SECTION 108 – OBSOLETE ADVANCED COMMUNICATIONS SERVICE OFFERINGS

A. Q Port Data Service 1. Service Description Q Port provides dedicated Port access, at the speeds set forth herein, to the Qwest Frame

Relay and/or the Qwest IP Network (as defined below). Under the Q Port service option, Eligible Q Port Customers (as hereinafter defined) selecting the Q Port Service option who execute either a Q.guaranteed or Q.integrity Service Agreement may specify the applicable Port to be configured to support data transfer utilizing either Frame Relay or Internet Protocol. Such pre-established protocol selection shall remain unchanged throughout the duration of the Customer’s Service Agreement unless altered by the customer via a service order accepted by Qwest.

Q Port offers U.S. Mainland Frame Relay and Internet Access via dedicated access

facilities (Dedicated Internet Access (DIA)) at the same monthly recurring and non recurring charges for network access levels from DS0 (56/64Kbps) to full T1 (1.544Mbps). The Q Port offering configured for DIA is clear channel, Tiered DIA (as more fully described herein and in applicable Qwest product materials) only. (Burstable DIA is not available under the Q Port option.) The Q Port offering configured for Frame Relay provides an end to end connection via Frame Relay PVC’s (as more fully described in Section 8).

2. Frame Relay Protocol Option New Q Port customers utilizing the Q Port service configured for Frame Relay must meet

the following terms and conditions: a. The simplex CIR, in any available 8K increment, on any PVC cannot be greater than

fifty percent (50%) of the Port capacity of any origination or termination Port on such PVC.

b. The sum of the simplex CIR on all PVC’s originating or terminating from any remote

Port may not exceed the Port speed of the customer’s remote Port. c. A maximum of fifteen (15) PVC’s may originate or connect to a customer’s Remote

Port. The customer may designate one Port, per contract or Discount Group, as a Host Port and all other customer Ports under such contract or Discount Group shall be designated as Remote Ports.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 2 Effective: April 24, 2009 Release 3


A. Q Port Data Service 2. Frame Relay Protocol Option (Cont’d) Permanent Virtual Circuits for Frame Relay protocol between two Ports shall be

established with the following Quality of Service (QoS): Variable Frame Rate – non-real time (VFR nrt).

Gateway facilities, SVC’s and additional QoS options may be available on the Frame

Relay protocol at additional costs on an individual case basis. Customers failing to meet the terms and conditions for Q Port service (including local access service) listed above shall pay standard RSS rates for all Frame Relay service Ports and PVCs in accordance with the applicable Service Agreement and the Qwest RSS.

3. Internet Protocol Option Qwest Tiered DIA Service consists of: (i) a dedicated, high-speed network connection

between the customer’s premises and the Qwest IP Network; and (ii) routing services, based upon the Transmission Control Protocol/Internet Protocol, which will afford the customer Internet connectivity. The specific bandwidth and, therefore, the maximum speed or rate at which the customer may transmit and receive data via its fixed Internet or Port connection, is determined by the Port speed selected by the customer on a service order form. If specified on a service order form, Qwest will, on the customer’s behalf, use commercially reasonable efforts to perform the following as part of the DIA Service under the Q Port Service Option: (i) order local access facilities connecting the customer’s premises to a Qwest point-of-presence; and/or, (ii) secure IP address space for the customer in accordance with Qwest’s procedures.

The Qwest IP Network shall mean the physical media between and including the U. S.

Mainland Qwest carrier class switches exclusively utilizing Internet Protocol for transmission of data. The Qwest IP Network shall not include any customer premise equipment, tail circuits or local access circuits.

4. Protocol Option Changes on a Port The protocol of a given Port (under the Q Port service option) may be changed from the

supported protocol ordered by the customer to a different supported protocol, at no additional non-recurring charge (NRC); 1) one time per Port for the customers signing a Service Agreement with a one year contract term; 2) two times per Port for the customers signing a Service Agreement with a two year contract term; 3) and three times per Port for the customers signing a Service Agreement with a three year contract term. Additional changes shall incur the NRC set forth in the Pricing and Billing section below.



A. Q Port Data Service (Cont’d) 5. Customer Premise Equipment (CPE) The customer shall be solely responsible for all aspects of all necessary hardware,

software and/or communications services (“CPE”), including, without limitation, procurement, configuration, installation, activation and maintenance of all CPE necessary for inter-connection with Qwest’s network or otherwise for use in conjunction with the applicable Q Port service (the “CPE Services”). The customer shall have sole responsibility for ensuring that such CPE and CPE Services are compatible with Qwest’s requirements and that they continue to be compatible with subsequent revision levels of Qwest-provided equipment, software and services. Unless otherwise expressly agreed in writing, Qwest shall have no responsibility for the availability, capacity and/or condition of any CPE, or other equipment, software or services not provided by Qwest. In the event that the CPE or any of the customer’s applications software are not available or are not in working order, the customer shall remain liable for Q Port charges whether or not the customer is accessing and making use of the Q Port service. Upon the request of the customer, Qwest may assist with and/or provide certain CPE and/or CPE Services, which such CPE and/or CPE Services shall be provided pursuant to a separate agreement executed by the customer.

6. Local Access A dedicated Local Access Circuit provides the physical connection between the

customer’s U.S. Mainland premise and the Q Port. The customers shall pay access charges (as set forth herein) for connectivity from the customer’s U.S. Mainland premise to the nearest available Point of Presence (POP). Local access is subject to facilities and capacity availability. Local Access Circuits for Qwest Q Port service may be ordered by Qwest for the customer at the DS-1 level or DS-0 level.

7. Port Connection Qwest Q Port service may be available in the U.S. Mainland at the Port Speeds listed

below. The provision of Qwest Q Port service is subject to facilities and capacity availability.

AVAILABLE UNITED STATES MAINLAND Q PORT INCREMENTS IN KBPS 56/64Kbps 128Kbps 256Kbps 512Kbps 768Kbps 1538Kbps



A. Q Port Data Service (Cont’d) 8. Eligibility For purposes of this Q Port service offering only, an “Eligible customer” shall be defined

as a Qwest customer who has not subscribed to any Qwest Scheduled Frame Relay or Dedicated Internet Access Services within the last six (6) consecutive months. Such Q Port option is in lieu of any Scheduled pricing for Frame Relay or Internet Access or Dedicated local access set forth in the RSS. Such Eligible customer must execute either a Q.guaranteed or Q.integrity Service Agreement. Eligible customers with existing Service Agreements may enroll in the Q Port service option at the expiration of the current term of their existing Service Agreement or upon meeting the following conditions:

Execution of a Q.guaranteed or Q.integrity Service Agreement (with Q Port service

option) which contains both: (a) a monthly usage minimum or Monthly Commitment which is equal to or greater than the monthly usage minimum or Monthly Commitment in the existing Service Agreement and; (b) a term commitment which is equal to or greater than the term commitment in the existing Service Agreement.

9. Availability Qwest Q Port service is available: (i) pursuant to the terms and conditions of this RSS

and the customer’s executed Service Agreement; (ii) from those U.S. Mainland locations designated by Qwest from time to time; (iii) at capacities or connection speeds determined by Qwest on an “as available” basis; and (iv) subject to applicable laws and regulations of regulatory or legislative bodies.

10. Taxes and Surcharges The customer shall be responsible for all taxes arising in connection with the Q Port

service including, without limitation, all sales and use taxes, value-added taxes, in country taxes, as well as any duties, levies or surcharges, arising in connection with the Q Port service.

11. Additional Terms This RSS shall apply to all the customers electing the Q Port service option, and provision

of any Q Port service is subject to the terms and conditions of the applicable executed Service Agreement, including without limitation, usage minimums and term commitments associated with such Service Agreement and election of the Q Port desired service protocol and configuration for each Port via a Q Port service order form. Additional Scheduled services may be purchased from Qwest under the rates, terms and conditions set forth in the RSS.



A. Q Port Data Service 11. Additional Terms (Cont’d) The customer is responsible for providing Qwest and its sub contractors with all

information and space necessary to implement the Q Port service at the customer premises. Furthermore, the customer is responsible to provide access to Qwest and its sub contractors at the customer premises for terminating the Q Port service. The customer is also responsible for the necessary site preparation, as determined by Qwest.

The customer agrees that Qwest services utilized shall not be used in contravention of any

national or international communications laws, regulations or RSSs. Qwest reserves the right to take all actions necessary, including interruption or termination of services provided to the customer, which Qwest considers necessary to comply with applicable laws, regulations or RSSs. Qwest may discontinue such service, without notice, to the customer in the event Qwest reasonably believes the customer is in violation of the above.

Notwithstanding anything in any Qwest RSS or Service Agreement to the contrary, Qwest

assumes no liability arising from the use of Qwest services in conjunction with the services, products, or equipment provided by any third party or the customer.

Notwithstanding any statement to the contrary contained in Service Agreements or this

RSS, in the event that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones (“Regulatory Activity”), Qwest reserves the right, at any time and without notice, to: (i) pass through to the customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or (ii) modify the rates, including any rate guarantees, and/or other terms and conditions contained in Service Agreements or this RSS to reflect the impact of such Regulatory Activity.

Qwest may terminate an executed Service Agreement by the customer and/or cease or

suspend the provision of the Q Port service upon default of the customer. Default includes: (i) the failure to pay any amount when due hereunder (after ten (10) days prior written notice of such failure to pay); (ii) the filing of a petition in bankruptcy by or against the customer; and (iii) any material breach of the executed Service Agreement including but not limited to violation of the “AUP” (as hereinafter defined) or conduct that Qwest, in its reasonable discretion, believes may subject Qwest to civil or criminal litigation, charges and/or damages. If Qwest has suspended the Q Port service pursuant to this provision, Qwest shall require a re-initiation fee in order to resume the Q Port service. Termination shall not relieve the customer of its obligation to pay all fees for the Q Port service accrued and owing up to and including the date of termination or otherwise payable pursuant to this RSS, nor shall it preclude Qwest from pursuing any other remedies available to it, at law or in equity.

CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 (T) Page 6 Effective: April 24, 2009 Release 3


A. Q Port Data Service 11. Additional Terms (Cont’d) In the event a Regulatory Activity impairs the provision of Q Port service under an

executed Service Agreement by the customer, as reasonably determined by Qwest, Qwest may, at its option and without liability, terminate the executed Service Agreement or modify the Service or the terms and conditions of the executed Service Agreement in order to conform to such action.

The customer represents and warrants that its use of the Q Port service utilizing Internet

Protocol (IP Q Port Service) and “customer Data” (as hereinafter defined) shall not violate the Qwest Acceptable Use Policy (“AUP”) as amended from time to time by Qwest, which AUP is posted on Qwest’s web site at (http://www.qwest.com/legal/usagePolicy.html) and which is incorporated by reference herein; (c) the customer Data shall not include obscene, indecent, or defamatory material or violate or infringe the rights of others, including, without limitation, any patent, copyright, trademark, trade secret, privacy, publicity, or other personal or proprietary right; and (d) it will comply with applicable laws and government regulations, including all relevant export and encryption laws. For purposes of this Section, “customer Data” shall mean the text, data, images, sounds, photographs, illustrations, graphics, programs, code and other materials transmitted through the IP Q Port Service hereunder. For service offerings under the Q Port service option, “customer’s Users” shall refer to customers of the customer or any other third parties who utilize or access the IP Q Port Service or the Qwest network pursuant to such Service Agreement.

Subject to reasonable availability and with respect only to IP Q Port Service, Qwest shall

at the customer’s reasonable request, secure domain names and assign Internet address space for the benefit of the customer during the term of the customer’s executed Service Agreement, and Qwest will route those addresses on Qwest’s network; it being understood and agreed that neither the customer nor any of the customer’s Users shall have the right to route these addresses. Qwest shall retain ownership of all such IP addresses, and upon termination of an executed Service Agreement, the customer’s access to such IP addresses shall terminate. Charges for these services are not included in the MRCs from the Pricing and Billing section below.

http://www.qwest.com/legal/usagePolicy.html



A. Q Port Data Service 11. Additional Terms (Cont’d) Qwest exercises no control whatsoever over the content accessible on the Internet. Qwest

shall use commercially reasonable efforts to: (i) monitor its network and its interconnection to other networks and (ii) maintain its network, including interconnections, in an operational state in order to provide IP Q Port Service in accordance with any applicable service level agreement (“SLA”). The customer assumes total responsibility for the customer's use and the customer’s Users' use of the service, software or equipment, whether or not provided by Qwest, and the Internet. The customer acknowledges that the Internet contains materials which may be offensive and is accessible by persons who may attempt to breach the security of Qwest’s and/or the customer’s network(s). Qwest expressly disclaims any responsibility for such materials or actions and the customer and the customer’s Users access the service at their own risk. Except as specifically set forth herein or in an addendum, the service and related software and/or equipment provided by Qwest, if any, are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Qwest, its affiliates or its contractors or their respective employees shall create a warranty. The disclaimers set forth in this provision are in addition to and not in lieu of any disclaimers contained in an applicable RSS for Q.guaranteed or Q.integrity service and, in the event of a conflict between this provision and such applicable RSS, this Section shall control for IP Q Port Service and such applicable RSS shall control for Q Port service utilizing Frame Relay.

To the maximum extent permitted by law, in no event shall Qwest, its affiliates or agents

be liable for any indirect, incidental, special, punitive or consequential damages or lost or imputed profits or royalties, lost data or cost of procurement of substitute goods or services related to the Q Port Service or an executed Service Agreement whether for, among other things, breach of warranty, and whether liability is asserted in, among other things, contract or tort (including but not limited to negligence and strict product liability) whether or not Qwest has been advised of the possibility of any such loss or damage. Qwest's total aggregate liability hereunder shall in no event exceed an amount equal to the average monthly recurring charge paid to Qwest by the customer for the affected service which gives rise to such liability. The customer hereby waives any claim that these exclusions deprive it of an adequate remedy or cause the executed Service Agreement to fail of its essential purpose. Except as specifically set forth in the SLA, the foregoing sets forth the customer's exclusive remedy for breach of the executed Service Agreement by Qwest. The provisions of this paragraph allocate the risks between Qwest and the customer and Qwest's pricing reflects the allocation of risk and limitation of liability specified herein. This provision is in addition to and not in lieu of any limitation of liability provisions contained in an applicable RSS for Q.guaranteed or Q.integrity service and, in the event of a conflict between this provision and such applicable RSS, this Section shall control for IP Q Port Service and such applicable RSS shall control for Q Port service utilizing Frame Relay.



A. Q Port Data Service 11. Additional Terms (Cont’d) The customer agrees to defend, indemnify and hold Qwest, its affiliates, agents, and

contractors harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to or arising from: (a) any breach of an executed Service Agreement for Q Port service by the customer or the customer’s Users; (b) the use of the Q Port service by the customer or the customer’s Users; (c) acts or omissions of the customer, the customer's agents or contractors in connection with, among other things, the installation, maintenance, presence, use or removal of equipment or software not provided by Qwest; and (d) claims for infringement of any third party right arising from the use of any services, equipment and software not provided by Qwest. This provision is in addition to and not in lieu of any indemnification provisions contained in an applicable RSS for Q.guaranteed or Q.integrity service and, in the event of a conflict between this provision and such applicable RSS, this Section shall control for IP Q Port Service and such applicable RSS shall control for Q Port service utilizing Frame Relay.

12. Pricing and Billing The customer will be billed and required to pay a monthly charge for usage pursuant to

the associated traffic contract parameters selected by the customer. Additional terms and conditions for the provision of facilities will be as set forth in the

RSS sections under Q.guaranteed and/or Q.integrity as determined by the Service Agreement executed by the customer.

The customers shall receive monthly invoices reflecting charges and applicable taxes.

Billing shall commence on the date upon which the service is made available for the customer’s use, provided however, such date shall not be prior to the date upon which the customer has requested such service as reflected on an accepted Qwest service order form (Bill Start Date). Failure of Qwest to timely invoice the customer for any amounts due hereunder shall not be deemed a waiver by Qwest of its rights to payment for such charges.

Billing shall be: (i) in arrears for installation NRCs and other charges, including metered

usage charges (if applicable) and (ii) one (1) month in advance for Monthly Recurring Charges (MRCs), with the exception of the first invoice for a service element which shall reflect prorated charges retroactive to the applicable Bill Start Date. All billing shall be in U.S. Dollars.



A. Q Port Data Service 12. Pricing and Billing (Cont’d) Qwest Q Port MRC usage, as set forth in the Pricing and Billing section herein,

contributes to minimum monthly usage commitments that apply to all Qwest customers under the product offerings listed below. U.S. Mainland local access facility charges do not count towards the satisfaction of any usage commitment, revenue tier or discount tier on the applicable product offerings listed below:

• Q.guaranteed • Q.integrity

Q PORT NRC CHANGE FEES SPEED MRC (INSTALLATION) (PER PORT) 64Kbps $ 240.00 $150.00 $150.00 128Kbps 405.00 250.00 250.00 256Kbps 575.00 250.00 250.00 512Kbps 880.00 250.00 250.00 768Kbps 1,220.00 250.00 250.00 1536Kbps 1,355.00 250.00 250.00 The MRC and NRC for Q Port are listed following. Prices in the table following do not

include local access charges applicable to the Q Port option set forth in this Section. The customers selecting the Q Port option and executing a Q.guaranteed Service

Agreement are eligible to receive, on all Q Port MRC’s, the applicable Q.guaranteed discounts associated with the term and volume commitment selected by the customer on the Service Agreement.

The customers selecting the Q Port option and executing a Q.integrity Service Agreement

are eligible to receive, on all Q Port MRC’s, the applicable Q.integrity Data Discounts associated with the term and volume commitment selected by the customer on the Service Agreement.

Qwest will waive all nonrecurring installation charges for each Q Port that remains

installed and used by the customer for at least twelve (12) consecutive months. The customer agrees to repay all waived installation NRCs for each Q Port not installed and in use by customer for at least twelve (12) consecutive months.



A. Q Port Data Service 12. Pricing and Billing (Cont’d) All Q Port Local Access Circuits that span thirty (30) miles or less between the customer

premise and the nearest available Local Exchange Carrier (LEC) Central Office served by Qwest are charged the following rates. Rates for Local Access Circuits that are greater than thirty miles shall be determined pursuant to the available Qwest RSS. All Local access Circuits under a Discount Group or Service Agreement for which the customer has selected the Q Port option shall be priced in accordance with this Section. No additional discounts apply to the rates set forth below.

MONTHLY NONRECURRING LOCAL ACCESS RECURRING INSTALLATION CIRCUIT CHARGE (MRC) CHARGE (NRC) DS-0 $125.00 $ 500.00 DS-1 300.00 1,000.00 Pricing in this Section does not include charges for IP configuration services or the

securing of domain addresses. Eligible customers selecting the Q Port option shall be eligible to receive the following

Service Level Guarantees: a. Q Port Installation Guarantee The customers executing Q.guaranteed or Q.integrity Service Agreements after January

17, 2000 and selecting the Q Port service option shall be eligible to receive the following Installation Guarantee on each Q Port and its associated Local Access Circuit.

(1) Qwest guarantees to install each individual Q Port within thirty five (35) calendar days

from the day each site's individual accepted order is completely entered into Qwest's order entry system (“Due Date”). Qwest reserves the right to hold or delay orders containing incorrect or inadequate information.

(2) Subject to the Exclusions set forth below, if Qwest fails to install such Q Port and

associated Local Access Circuit by the Due Date, Qwest will, upon customer's written request, provide a credit equal to two (2) days' prorate monthly recurring charge for such Q Port for each calendar day past the Due Date, up to and including the actual install date. Such credit for each missed Due Date shall not exceed (2) two months total MRC for such Q Port after application of all discounts or credits.



A. Q Port Data Service 12. Pricing and Billing a. (Cont’d) To be eligible for credits under this guarantee, the customer must submit necessary

supporting written documentation and request reimbursement or credits herein within sixty (60) days of the conclusion of the service month in which the requisite unavailability occurs. In the event the customer fails to comply with the condition set forth in the immediately preceding sentence, the customer shall, with respect to that remedy, have waived its right to such remedy pursuant to this guarantee.

This guarantee shall apply in lieu of any service guarantee or credit(s) or outage

guarantee or credit(s) set forth in an applicable Qwest RSS for which the customer might have otherwise been eligible. This Installation Guarantee shall be the customer’s sole and exclusive remedy for Qwest’s failure to meet the thirty five (35) day installation date on Q Port service contained herein.

The Q Port Installation Guarantee set forth above shall not apply in the event that

Qwest’s Q Port service is unavailable due to any of the following (which shall be referred to collectively as “Exclusions”):

(1) The customer is not ready to accept installation at the affected site(s). For example,

premises not accessible/ready, CPE not accessible/ready, customer personnel vital to the installation not accessible/ready, the customer does not allow reasonable access of the customer premises or CPE to LEC/Qwest installation personnel.

(2) The LEC does not have adequate facilities to provide a connection to Qwest within the

install interval. (3) Delays resulting from a failure of an underlying LEC where the Local Access Circuit

was not provided by Qwest. (4) Delays which the customer could reasonably prevent by action or notification to Qwest

or the LEC. (5) Delays caused by the error or omission of the customer or others authorized by the

customer to use the services of such the customer or any order that contained incorrect or incomplete information from the customer.



A. Q Port Data Service 12. Pricing and Billing a. (Cont’d) (6) Force majeure events beyond the reasonable control of Qwest including, but not

limited to, acts of God, government regulation, national emergency, labor strikes of a third party or power surge.

(7) Delays caused by all third parties not within Qwest’s reasonable control. (8) Delays of installation or provision of service on any order that is a change order from

the original order for such service (or similar service) for a given the customer location or for such an order that required special provisioning requirements not noted and agreed to by Qwest.

(9) Delays of installation or provision of service on which the customer or its agent has

requested a delay in the delivery of services. (10) Delays of installation or provision of service where the customer has altered or

otherwise modified the agreed upon implementation plan which reasonably impacts Qwest’s ability to meet the remaining plan requirements.

(11) Delays of installation or provision of service on orders for which the customer and

Qwest have a mutually agreed upon service implementation schedule or on orders for which the customer has requested an expedite or rush of such order.

(12) Delays of installation or provision of service where the customer canceled the service

order or disconnects such service within six (6) months from the service acceptance date.

b. Q Port Frame Relay Network Performance Objectives – Domestic Network Availability Eligible customers under the Q Port service option electing to utilize Frame Relay

protocol for such Ports are eligible to receive the following Service Level Guarantee: This guarantee shall be the customer’s sole and exclusive remedy for Qwest’s failure to

meet the Network Performance Objectives on Q Port service contained herein.



A. Q Port Data Service 12. Pricing and Billing b. (Cont’d)

• Performance Objectives The domestic Qwest Q Port service options supporting Frame Relay Service

performance objective for Network Availability[1] in a Calendar Month[2] is: • Network Availability guarantees

- 100% for “QPOP to QPOP”[3] Network Availability; and 99.5% for “End–to–End”[4] Network Availability.

[1] Network Availability is calculated as follows: 1 – ([(Total minutes of Network Non-

Availability per month on a customer Port)] / [(number of days in month) x (24 hours) x (60 minutes)]) Network Non-Availability occurs when Qwest provided frame relay services are subject to an interruption (other than as noted below) which results in the total disruption of service from a frame relay Port such that the affected Port shall be totally unable to communicate with other customer Ports.

[2] Calendar Month is defined as beginning at 12:00AM on the first day of a month and ending

at 11:59PM on the last day of such month. Credits will be given if Network Availability falls below Qwest’s guarantee.

[3] QPOP to QPOP: For purposes of this measurement, the route will be measured from Qwest

Point of Presence to Qwest Point of Presence and will not include CPE, tail circuits or local access facilities. A Qwest Point of Presence (QPOP) is a Qwest owned physical presence that lies directly on the Qwest Macro Capacity Fiber Optic Network and houses a carrier class frame relay switch where direct interconnection between the Qwest Macro Capacity Fiber Optic Network and the network of a LEC or other inter exchange carrier is possible.

[4] End–to–End: For purposes of this measurement, the route will be measured from one

customer premise to a distant customer premise on the Qwest Frame Relay Network. The measurement will include associated Qwest provided access and tail circuits but will exclude CPE and inside wiring.



A. Q Port Data Service 12. Pricing and Billing b. (Cont’d) Eligible customers may select one of the following two Network Availability guarantees

in any Calendar Month:

• QPOP-to-QPOP credit Subject to the exclusions and restrictions described below, for any Calendar Month in

which Network Availability from QPOP-to-QPOP falls below 100%, the customer shall receive a Non-Performance Credit from Qwest in accordance with the schedule following. The Non-Performance Credit shall be equal to the designated percentage of the customer’s Port MRCs (following application of any credits or discounts) for each affected Port.

• End-to-End credit Subject to the exclusions and restrictions described below, for any Calendar Month in

which Network Availability from End-to-End falls below 99.5%, the customer shall receive a Non-Performance credit from Qwest in accordance with the schedule following. The Non-Performance Credit shall be equal to the designated percentage of customer’s Port MRCs (following application of any credits or discounts) for affected Ports.

For the purposes of this guarantee, the duration of a lapse in either End-to-End or

QPOP-to-QPOP Network Availability is determined by the Qwest Trouble Management System. A lapse in Network Availability commences with: (i) Qwest’s receipt from a customer of notice of the unavailability of such services and the issuance of a Qwest trouble ticket; or (ii) Qwest’s detection of the unavailability and prompt issuance of a trouble ticket. A lapse in Network Availability shall conclude upon service restoration. Eligible customers may only select one of the availability guarantees (End-to-End or QPOP-to-QPOP) in any Calendar Month.




• Credit Percentages QPOP-TO-QPOP NETWORK AVAILABILITY CREDIT UPPER LEVEL LOWER LEVEL PERCENTAGE[1] Less than 100.00% 99.991% 5% 99.99% 99.91% 10% 99.90% 99.51% 15% 99.50% 99.01% 30% 99.00% 98.51% 45% 98.50% 98.01% 60% 98.00% 97.51% 75% 97.50% 97.01% 90% 97.00% 0.00% 105% END-TO-END NETWORK AVAILABILITY CREDIT UPPER LEVEL LOWER LEVEL PERCENTAGE[1] 100.00% 99.491% 5% 99.49% 99.01% 10% 99.00% 98.51% 15% 98.50% 98.01% 30% 98.00% 97.51% 45% 97.50% 97.01% 60% 97.00% 96.51% 75% 96.50% 96.01% 90% 96.00% 0.00% 105% [1] Credits are based upon eligible Port MRCs (as further defined in Qwest’s RSS) configured

to support Frame Relay protocol under the Q Port service option following application of any discounts or credits.




• Domestic Data Delivery Rate Qwest Frame Relay Service offers performance objectives for monthly average

domestic frame delivery over the customer’s domestic PVCs. Monthly average Deliver Rate (DR) guarantees are based upon the designation of frames transported over the customer’s PVC(s) as either a Committed Information Rate (CIR) frame or as a Discard Eligible (DE) frame.

Subject to the exclusions and restrictions described below, if, any month, Qwest does

not meet its monthly average DR guarantee (provided customer has requested a trouble ticket from Qwest following the failure to meet a DR guarantee) on each PVC, customer shall receive a credit from Qwest for such month in accordance with the schedule(s) below. Such credit shall be equal to the designated percentage of a customer’s Port MRCs (following application of any credits or discounts) for that month for the customer Ports interconnected by the PVCs for which the DR was not satisfied. Customers may receive credit for failure to satisfy either the monthly average CIR frame DR or the monthly average DE frame DR. (Provided, however, credits shall not be cumulative if Qwest fails to meet both the monthly average CIR frame DR and the monthly average DE frame DR. In such an event, credits shall be issued for eligible charges at the applicable credit percentage designated in the charts below for the higher of the missed guarantee for CIR frame DR or DE frame DR.)

In order to be eligible for credits under this guarantee, the customer must submit a

trouble ticket to Qwest within five (5) business days of the conclusion of the each Calendar Month in which Qwest’s failed to achieve any latency objective.

• Variable Frame Rate non real time QoS Variable Frame Rate non real time (VFR nrt) is Qwest’s standard frame relay service

offering supported under Q Port. Q Port customers will default to the VFR nrt QoS offering. Qwest guarantees a monthly average frame DR over a customer domestic VFR nrt PVC at 99.9% of total CIR frames for CIR designated traffic and 99.5% of total DE frames for DE designated traffic.



A. Q Port Data Service 12. Pricing and Billing b. (Cont’d) MONTHLY AVERAGE CIR FRAME DR CREDIT UPPER LEVEL LOWER LEVEL PERCENTAGE[1] 100.00% 99.891% 0% 99.89% 99.51% 10% 99.50% 99.01% 15% 99.00% 98.51% 30% 98.50% 98.01% 45% 98.00% 97.51% 60% 97.50% 97.01% 75% 97.00% 96.51% 90% 96.50% 0.00% 105% MONTHLY AVERAGE DE FRAME DR CREDIT UPPER LEVEL LOWER LEVEL PERCENTAGE[1] 100.00% 98.491% 0% 98.49% 98.01% 5% 98.00% 97.51% 5% 97.50% 97.01% 10% 97.00% 96.51% 10% 96.50% 96.01% 15% 96.00% 95.51% 15% 95.50% 95.01% 20% 95.00% 0.00% 20% [1] Credit percentage is based on customer’s Q Port (configured to support Frame Relay)

MRCs (following application of any discounts or credits) in a Calendar Month for all Ports interconnected by a PVC for which either DR was not satisfied. MRCs for Ports configured to support IP shall not be eligible for credits under this guarantee.




• Latency Objectives The Latency objectives for the domestic Qwest Frame Relay Service are based on

monthly average one-way transfer delays (latency) of frames from QPOP to QPOP over a particular customer PVC. It is defined as the period of time commencing with transmission of the frame from the infrastructure at the originating QPOP to the time of receipt of the frame at the termination QPOP. External factors which may cause delay (including, without limitation, access serialization, access link congestion, NNI Gateways, and CPE) are excluded from the measurement. Domestic PVC latency will be measured based on two factors: (1) monthly average size of transmitted frames; and (2) the region of origination and region of termination on a particular PVC.

Subject to the exclusions and restrictions described below, if, in any month, Qwest

does not meet its regional monthly average Latency guarantees (provided the customer has requested a trouble ticket from Qwest following the failure to meet a Latency guarantee), the customer shall receive a credit from Qwest in accordance with the schedule(s) below. Such credit shall be equal to the designated percentage of a customer’s Port MRCs configured to support Frame Relay (following application of any credits or discounts) for that month for the Frame Relay Ports interconnected by the affected PVCs. The customers may receive credits for failure to satisfy the individual monthly average regional latency objectives for each eligible Domestic Frame Relay Port as set forth in the table below.

In order to be eligible for credits under this guarantee, the customer must submit a

trouble ticket to Qwest within five (5) business days of the conclusion of the each Calendar Month in which Qwest’s failed to achieve any latency objective. Ports configured to support IP are not eligible for this guarantee.




Regions are divided by states and the following table depicts which states are included in each region. The state in which the originating QPOP is located determines region of origination. The state in which the terminating QPOP is located determines region of termination.

NORTHWEST SOUTHWEST NORTH CENTRAL (NW) (SW) (NC) Washington California Minnesota Oregon Nevada Iowa Idaho Utah Wisconsin Wyoming Montana Illinois N. Dakota Colorado Kansas S. Dakota New Mexico Indiana Nebraska Ohio Michigan Kentucky

SOUTH CENTRAL NORTHEAST SOUTHEAST (SC) (NE) (SE) Alabama Virginia Tennessee Missouri W. Virginia Florida Oklahoma Maryland Georgia Texas Delaware S. Carolina Arkansas Pennsylvania N. Carolina Louisiana New York Mississippi New Jersey Connecticut Rhode Island New Hampshire Massachusetts Vermont Maine




• Regional Network Transit Delay Average - Originating Region

Northwest Monthly Avg. Frame Size NW SW NC SC NE SE VRF VFR VFR VFR VFR VFR nrt nrt nrt nrt nrt nrt nrt nrt nrt nrt nrt nrt 64 byte frames or less 20 30 35 35 55 55 128 byte to 64 byte frames 20 35 35 40 60 60 256 byte to 128 byte frames 25 35 40 40 60 60 512 byte to 256 byte frames 30 40 45 45 65 65 1024 byte to 512 byte frames 35 45 50 50 70 70 Southwest Monthly Avg. Frame Size NW SW NC SC NE SE VRF VFR VFR VFR VFR VFR nrt nrt nrt nrt nrt nrt 64 byte frames or less 30 25 35 30 55 55 128 byte to 64 byte frames 35 25 35 30 60 60 256 byte to 128 byte frames 35 30 40 35 60 60 512 byte to 256 byte frames 40 35 45 40 65 65 1024 byte to 512 byte frames 45 40 50 45 70 70 North Central Monthly Avg. Frame Size NW SW NC SC NE SE VRF VFR VFR VFR VFR VFR nrt nrt nrt nrt nrt nrt 64 byte frames or less 35 35 20 25 40 40 128 byte to 64 byte frames 35 35 20 30 45 45 256 byte to 128 byte frames 40 40 25 30 45 45 512 byte to 256 byte frames 45 45 30 35 50 50 1024 byte to 512 byte frames 50 50 35 40 55 55



A. Q Port Data Service 12. Pricing and Billing b. (Cont’d) South Central Monthly Avg. Frame Size NW SW NC SC NE SE VRF VFR VFR VFR VFR VFR nrt nrt nrt nrt nrt nrt 64 byte frames or less 35 30 25 25 40 40 128 byte to 64 byte frames 40 30 30 25 45 45 256 byte to 128 byte frames 40 35 30 25 45 45 512 byte to 256 byte frames 45 40 35 30 50 50 1024 byte to 512 byte frames 50 45 40 35 55 55 Northeast Monthly Avg. Frame Size NW SW NC SC NE SE VRF VFR VFR VFR VFR VFR nrt nrt nrt nrt nrt nrt 64 byte frames or less 55 55 40 40 25 30 128 byte to 64 byte frames 60 60 45 45 30 35 256 byte to 128 byte frames 60 60 45 45 30 35 512 byte to 256 byte frames 65 65 50 50 35 40 1024 byte to 512 byte frames 70 70 55 55 40 45 Southeast Monthly Avg. Frame Size NW SW NC SC NE SE VRF VFR VFR VFR VFR VFR nrt nrt nrt nrt nrt nrt 64 byte frames or less 55 55 40 40 30 20 128 byte to 64 byte frames 60 60 45 45 35 25 256 byte to 128 byte frames 60 60 45 45 35 25 512 byte to 256 byte frames 65 65 50 50 40 30 1024 byte to 512 byte frames 70 70 55 55 45 35



A. Q Port Data Service 12. Pricing and Billing b. (Cont’d) Regional Network Transit Delay Average is based on average Frame size on a given

PVC within a Calendar Month. In order for the customer to be eligible for a credit, the monthly average latency delay for frames of the designated average size between two preset regions must be below the number indicated in the tables above. All times are in milliseconds (ms).

• Credits

MONTHLY REGIONAL IF NETWORK TRANSIT DELAY CREDIT LATENCY FOR PARTICULAR PVC PERCENTAGE[1] < or = X 0% < or = X + 10ms 5% < or = X + 20ms 5% < or = X + 30ms 10% < or = X + 40ms 10% < or = X + 50ms 15% < or = X + 60ms 15% = or > X + 61ms 20%

X = applicable latency number in charts above

[1] Credit percentage is based on customer’s Q Port (configured to support Frame Relay)

MRCs (following application of any discounts or credits) in a Calendar Month for all Ports interconnected by a PVC for which the Transit Delay Objective was not satisfied. MRCs for Ports configured to support IP shall not be eligible for credits under this guarantee.



A. Q Port Data Service (Cont’d) 13. General Information For the purposes of this document, “Domestic” shall mean Qwest provided Q Port frame

relay Ports and/or PVCs located within the 48 contiguous United States. These guarantees shall not apply to Qwest international data services or Qwest IP services.

Credits maximums and restrictions apply: Cumulative credits for all Domestic Q Port

Frame Relay guarantees for any Calendar Month must exceed $25.00 to be processed. Customers may receive credits pursuant to these guarantees for a maximum of four (4) consecutive months or a maximum of six (6) months in any twelve (12) month period.

To be eligible for credits, a customer must submit necessary supporting documentation

and request reimbursement or credits hereunder within sixty (60) days of the conclusion of the service month in which the requisite unavailability occurs.

These guarantees shall apply in lieu of any other service interruption guarantee or

credit(s), outage guarantee or credit(s), or performance credits for which the customer might have otherwise been eligible. This Guarantee shall be the customer’s sole and exclusive remedy for Qwest’s failure to meet the Network Performance Objectives on Q Port Frame Relay service contained herein.

The guarantees set forth in this document shall not apply to Qwest services other than

domestic Q Port services configured to support Frame Relay Protocol. Customer Q Port services utilizing IP shall not be eligible for this guarantee or any credits set forth.



A. Q Port Data Service (Cont’d) 14. Restrictions and Exclusions The following exclusions apply: a. Interruptions or times of service degradation on virtual circuits that have been

provisioned within the Calendar Month or for which any change order has been processed within the Calendar Month;

b. Interruptions or times of service degradation caused by the negligence, error or omission

of the customer or end-user or others authorized by the customer to use or modify the customer’s service;

c. Interruptions or times of service degradation due to failure of power at a customer

premise or failure of CPE; d. Interruptions or times of service degradation during any period in which Qwest or its

agents are not afforded access to the premises where the access lines associated with the customer’s service are terminated;

e. Interruptions or times of service degradation during any period when the customer or

user has released service to Qwest for maintenance or rearrangement purpose, or for the installation of a customer service order;

f. Interruptions or times of service degradation where a trouble ticket was not requested

within five (5) business days or during any period when the customer elects not to release the service(s) for testing and/or repair and continues to use it on an impaired basis;

g. Interruptions or times of service degradation resulting from force majeure events beyond

the reasonable control of Qwest including, but not limited to, acts of God, government regulation, labor strikes, national emergency or war (declared or undeclared);



A. Q Port Data Service 14. Restrictions and Exclusions (Cont’d) h. Interruptions or times of service degradation resulting from the customer’s use of

services in an unauthorized or unlawful manner; i. Interruptions or times of service degradation resulting from a Qwest disconnect for non-

payment or an interruption resulting from incorrect orders from the customer; and/or interruptions due to improper or inaccurate network specifications provided by the customer;

j. Interruptions or times of service degradation resulting from a failure of an underlying

local exchange carrier where the local access circuit was not provided by Qwest; and k. Delays or times of service degradation when Qwest network is functioning in emergency

re-route or auto-recover configurations or delays or times of service degradation resulting from service interruptions covered under the Network Availability guarantee.

l. Any interruptions, added latency, lost frames or times of service degradation resulting in

whole or in part do (in any manner) to the customer’s use of a Network to Network Interface (NNI) between the Qwest network and the network of a third party carrier.

m. Any interruptions or latency on customer Ports configured to support a Protocol other

than Frame Relay.



B. Qwest Frame Relay Service 1. Description Effective: December 19, 2016, CenturyLink’s QCC Frame Relay Service will no longer be

available to new customers or for new orders from existing customers (except to the extent permitted by contract).

Existing customers of these services will be grandfathered as follows:

• Existing contracts for these services will not be renewed. • Customers with a contract that expires prior to December 19, 2016 may retain their

QCC Frame Relay Service covered by that contract on a month-to-month basis until December 19, 2016.


Frame Relay Service covered by that contract until the expiration of that contract. Qwest Frame Relay is a public, fast-packet data network service offering which offers a

cost-effective alternative to meshed private line networks. It employs a form of packet switching analogous to a streamlined version of X.25 networks. The packets are in the form of "frames," which are variable in length, with the payload being anywhere between 0 and 4,096 octets. Qwest Frame Relay supports a variety of simultaneous data applications over a single integrated facility (such as data, voice and video). Qwest Frame Relay adheres to established ANSI and ITU-T frame relay standards.

Access to Qwest Frame Relay is available only over a dedicated, digital access circuit

(that typically is 56/64 Kbps, DS-1 or DS-3). Transmission of frames between the user sites is on the basis of Permanent Virtual

Circuits (PVCs), which are pre-determined paths specifically defined in the Frame Relay routing logic.

The following Usage Parameters for traffic control and congestion control apply to

particular virtual circuits on Qwest Frame Relay.

• Committed Burst Size. The maximum data rate that Qwest agrees to handle over a subscriber link under normal network operating conditions.

• Excess Burst Size. The maximum data rate that the Qwest network will attempt to

transport over a specified period of time, known as the Measurement Interval. At Qwest’s discretion, Qwest may mark the excess frames as Discard Eligible (DE).

(M) Material moved from Section 8.

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B. Qwest Frame Relay Service 1. Description (Cont’d) Qwest Frame Relay Service includes five (5) components: Customer Premise Equipment,

Local Access, Port Connection, Virtual Circuits (defined by CIRs) and Gateway Connections. The service is available under Q.guaranteed, Q.integrity and Qwest Total Advantage where term plans and discounts vary depending on specified criteria. For port sizes of DS-1 and below, customers access Qwest Frame Relay at Qwest's closest available Point of Presence (POP). Within the POP, Qwest designs and installs Network Node connections on the Qwest Frame Relay network. A Network Node is comprised of a Port Connection and Virtual Circuits (VCs) that define the connections between customers’ ports. Qwest allocates capacity across these logically assigned VCs that support multiple customer data networks.

2. Customer Premise Equipment (CPE) Customer shall be solely responsible for all aspects of CPE, including, without limitation,

purchase/lease, installation, configuration, maintenance and upgrades. Upon request, Qwest can provide and/or assist customer in obtaining CPE solutions and support. For customer’s obtaining CPE or CPE support from Qwest, such services will be provided pursuant to a separate written agreement containing the terms and conditions for the provision of CPE and/or CPE support.

3. Local Access A dedicated Local Access Circuit provides the physical connection between the

customer’s premise and the Qwest Frame Relay Network. Customers shall pay access charges (as set forth herein) for connectivity from the customer’s premise to the nearest available Point of Presence (POP). Local Access is subject to facilities availability. Local Access circuits for Qwest Frame Relay Service may be ordered by Qwest for the customer.

4. Port Connection The Qwest Frame Relay Port Connection provides a gateway into the Qwest Frame Relay

Network and allocates the network’s available capacity to the Virtual Connections it supports. Qwest Frame Relay Service may be available in the Port Speeds listed following. Provision of Qwest Frame Relay Service is subject to facilities availability. (See Rates and Services Schedule International No. 2 for information on International Qwest Frame Relay Service).


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B. Qwest Frame Relay Service 4. Port Connection (Cont’d)

UNITED STATES MAINLAND QWEST FRAME RELAY PORT INCREMENTS IN KBPS 64Kbps 448Kbps 832Kbps 1216Kbps 45 Mbps[1] 128Kbps 512Kbps 896Kbps 1280Kbps 192Kbps 576Kbps 960Kbps 1344Kbps 256Kbps 640Kbps 1024Kbps 1408Kbps 320Kbps 704Kbps 1088Kbps 1472Kbps 384Kbps 768Kbps 1152Kbps 1536Kbps 5. Virtual Circuits Virtual Circuits (VCs) are two-way, software-defined data paths between two ports that

act as replacements for private or dedicated leased lines in the customer’s network. Qwest Frame Relay supports routing on a pre-established connection or permanent virtual circuit (PVC).

Customers may select desired CIRs in increments of 8 Kbps Simplex for each VC.

Subject to limitations and restrictions, Qwest Frame Relay supports port over-subscription and both asymmetrical and full duplex VCs. In no event can the CIR of a particular VC exceed the Access Rate or Port Connection speed of either port it is assigned to in the Qwest Frame Relay Network. Two types of VCs are available on the Qwest Frame Relay Network between any two customer locations/Ports within the United States Mainland: (1) circuit connections on demand or Switched Virtual Circuits (SVCs) and (2) pre-established connections or Permanent Virtual Circuits (PVCs).

Each VC on the Qwest Frame Relay Network shall be established with a Quality of

Service (QoS) option. A QoS must be established on each PVC prior to connections set-up. For PVCs, customers may select from the following QoS offering available in the United States Mainland:

• Variable Frame Rate - real time (VFRrt) • Variable Frame Rate - non-real time (VFRnrt) • Unspecified Frame Rate - (UFR)

Customer’s who do not designate a QoS prior to connection set-up shall receive the VFRnrt QoS on such Virtual Circuit(s).

[1] Not available in all LATAs (M) Material moved from Section 8.

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B. Qwest Frame Relay Service (Cont’d) 6. Gateway Connections Qwest Frame Relay Service may provide Gateway Connections from the Qwest Frame

Relay Network to the networks of third party providers or to distinct Qwest owned or operated data networks (non-frame relay networks). These Gateway Connections allow customer specific services that are provisioned on the Qwest Frame Relay Network and another distinct data network (including that of a third party provider) to be connected via a PVC. All connections established via or through a Gateway Connection shall be provisioned as PVCs with a QoS of VFR nrt. Customer’s must subscribe to access to a particular Gateway Connection on a monthly basis in capacity increments (available in n x 8 increments up to DS-1 capacity) equal to or in excess of the sum of all CIRs on all customer PVCs connecting to such Gateway Connection.

Current Gateway Connections may be available with the following distinct networks in

the United States Mainland:

• Regional Bell Operating Company: Bell South, Corp via Network to Network Interface in all LATAs served by Bell South.

7. Smart PVC Smart PVC description and rates in F following. 8. Additional Terms Customer understands and agrees that the service, in part (including without limitation

local access, Gateway Connections), is provided pursuant to an agreement with a third party (“Third Party Service Provider”). Unless specifically set forth to the contrary in the Qwest Schedules or Service Agreement executed by the customer and Qwest, Qwest shall have no liability to the customer for any service provided by such Third Party Service Provider or any service interruptions or service degradations thereof and the customer shall indemnify, protect and hold Qwest harmless from any and all claims, damages, fines, penalties or any other liabilities (including attorney fees) arising from any negligent acts or omissions, willful misconduct, violation of any intellectual property rights, or failure to perform by such Third Party Service Provider in providing the service to Qwest or service to the customer in conjunction with Qwest Service.


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B. Qwest Frame Relay Service 8. Additional Terms (Cont’d) The provision of Qwest Frame Relay Service is subject to capacity and facilities

availability. Customer shall pay a monthly charge for usage pursuant to Qwest’s standard scheduled

rates as set forth herein and as further defined under Q.guaranteed, Q.integrity and Qwest Total Advantage found elsewhere in this RSS. Rates, charges and applicable discounts are based upon applicable usage parameters (Port, Gateway, QoS, and CIR) selected by the Customer and the applicable product terms and conditions (as further defined in this Schedule). Rates and charges for serviced provided by Third Party Service Providers, including without limitation those services of a Third Party Service Provider accessed or interconnected via a Gateway Connections, are not included herein and may be additional.

9. Burst Traffic Packets that exceed CIR, but are less than the port speed, will be marked as Discard

Eligible (DE). Traffic marked as DE will be used in congestion-recovery procedures if necessary. Traffic in excess of the port will be discarded at ingress to protect upstream resources.

New VCs may be added when there is a demand for new sites, additional bandwidth,

alternate routing, or when new applications require existing customer ports to communicate with one another.

10. Pricing and Billing Pricing, terms and conditions (including the provision of local access facilities) will be as

set forth elsewhere in this RSS for Frame Relay Services under Q.integrity, Q.guaranteed and Qwest Total Advantage. The customer will pay a monthly charge for usage pursuant to the associated traffic contract parameters selected by the customer. Customers shall receive monthly invoices reflecting charges and applicable taxes and surcharges. Billing shall commence on the date upon which the service is made available for the customer’s use, provided however, such date shall not be prior to the date upon which the Customer has requested such service as reflected on an accepted Qwest order form (Bill Start Date). Billing for all non-metered services shall be in advance with the exception of the first invoice for a service element which shall reflect prorated charges retroactive to the applicable Bill Start Date. Billing for metered services (SVCs) shall be in arrears. All billing shall be in US dollars.


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B. Qwest Frame Relay Service 10. Pricing and Billing (Cont’d) a. MiCTA Pricing will be developed on an individual case basis. b. Networx Pricing will be developed on an individual case basis. c. Qwest Connect Pricing will be developed on an individual case basis. d. QTA Express Pricing will be developed on an individual case basis. e. QLA Pricing will be developed on an individual case basis. f. Qwest Express Service for Frame Relay Service (FRS) The Company may, at the request of the customer, provide Qwest Express Service for

ATM and Frame Relay Service (FRS). All such requests will be reviewed to determine the feasibility of implementing the request and whether the Company wishes to provide the requested service or modification. In such cases, where the Company has agreed to fulfill the customer's request, the applicable charges, rates, terms and conditions will be determined on an individual case basis (ICB) where suitable facilities are available.

Specific terms and conditions will be determined by the Company on an individual case

basis with each customer and included in the contract and/or contract addenda. (M) Material moved from Section 8.

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B. Qwest Frame Relay Service 10. Pricing and Billing (Cont’d) g. QTA

• Current rates:

MONTHLY PORT INCREMENT RECURRING INSTALL CHANGE IN KBPS CHARGE/PORT CHARGE/PORT CHARGE/PORT 64 $ 260.00 $ 500.00 $ 25.00 128 490.00 500.00 25.00 192 570.00 500.00 25.00 256 655.00 500.00 25.00 320 765.00 500.00 25.00 384 905.00 500.00 25.00 448 985.00 500.00 25.00 512 1,085.00 500.00 25.00 576 1,185.00 500.00 25.00 640 1,240.00 500.00 25.00 704 1,280.00 500.00 25.00 768 1,340.00 500.00 25.00 832 1,455.00 500.00 25.00 896 1,565.00 500.00 25.00 960 1,635.00 500.00 25.00 1,024 1,700.00 500.00 25.00 1,088 1,765.00 500.00 25.00 1,152 1,835.00 500.00 25.00 1,216 1,900.00 500.00 25.00 1,280 1,955.00 500.00 25.00 1,344 2,020.00 500.00 25.00 1,408 2,090.00 500.00 25.00 1,472 2,155.00 500.00 25.00 1,536 2,205.00 500.00 50.00 45,000 8,700.00 2,000.00 100.00


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B. Qwest Frame Relay Service 10. Pricing and Billing g. (Cont’d)

• Rates when service established on June 10, 2002:

MONTHLY PORT INCREMENT RECURRING INSTALL CHANGE IN KBPS CHARGE/PORT CHARGE/PORT CHARGE/PORT 64 $ 260.00 $ 150.00 $150.00 128 490.00 250.00 250.00 192 570.00 250.00 250.00 256 655.00 250.00 250.00 320 765.00 250.00 250.00 384 905.00 250.00 250.00 448 985.00 250.00 250.00 512 1,085.00 250.00 250.00 576 1,185.00 250.00 250.00 640 1,240.00 250.00 250.00 704 1,280.00 250.00 250.00 768 1,340.00 250.00 250.00 832 1,455.00 250.00 250.00 896 1,565.00 250.00 250.00 960 1,635.00 250.00 250.00 1,024 1,700.00 250.00 250.00 1,088 1,765.00 250.00 250.00 1,152 1,835.00 250.00 250.00 1,216 1,900.00 250.00 250.00 1,280 1,955.00 250.00 250.00 1,344 2,020.00 250.00 250.00 1,408 2,090.00 250.00 250.00 1,472 2,155.00 250.00 250.00 1,536 2,205.00 500.00 500.00 45,000 8,700.00 1,000.00 500.00


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B. Qwest Frame Relay Service 10. Pricing and Billing g. (Cont’d) Permanent Virtual Circuits[1]

• Current Rates:

MONTHLY RATE INSTALL/CHANGE QOS PER 8K DUPLEX CHARGE PER PVC

- VFRrt $24.00 $15.00 - VFRnrt 17.60 15.00 - UFR 12.40 15.00 - No QoS 12.40 15.00

• Rates in effect on June 10, 2002

MONTHLY RATE INSTALL/CHANGE QOS PER 1K DUPLEX CHARGE PER PVC

- VFRrt $3.00 $15.00 - VFRnrt 2.20 15.00 - UFR 1.55 15.00 - No QoS 1.55 15.00

[1] Charges apply to each PVC between two customer ports, a customer port and Gateway

Connection, and two distinct Gateway Connections. (M) Material moved from Section 8.

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B. Qwest Frame Relay Service 10. Pricing and Billing g. (Cont’d) The following discounts apply to Frame Relay Service.

• Exceptions to discounts: - Month-to-month service does not receive a discount. - Monthly commitment levels below $500.00 and/or annual commitment levels

below $6,000.00 will not receive discounts. Monthly Commitment Level 1 Year 2 Year 3 Year

$ 500.00 19% 26% 29% 1,000.00 21% 28% 31% 2,500.00 22% 29% 32% 5,000.00 24% 31% 33% 10,000.00 27% 33% 36% 15,000.00 28% 34% 37% 20,000.00 29% 35% 38% 30,000.00 31% 36% 40% 50,000.00 32% 37% 41% 75,000.00 33% 38% 42%

Annual Commitment Level

$ 6,000.00 19% 26% 29% 12,000.00 21% 28% 31% 30,000.00 22% 29% 32% 60,000.00 24% 31% 33% 120,000.00 27% 33% 36% 180,000.00 28% 34% 37% 240,000.00 29% 35% 38% 360,000.00 31% 36% 40% 600,000.00 32% 37% 41% 900,000.00 33% 38% 42%


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SECTION 108 – OBSOLETE ADVANCED COMMUNICATIONS SERVICE OFFERINGS B. Qwest Frame Relay Service (Cont’d) 11. Minimums Qwest Frame Relay Port, PVC and Gateway Connection monthly recurring usage as set

forth in the pricing section contributes to minimum monthly usage commitments that apply to all customers under the Q.guaranteed, Q.integrity and Qwest Total Advantage product offerings. NRCs, Local Access and CPE charges shall not contribute to attainment of applicable monthly usage commitments or monthly revenue tiers used in determining applicable product discount levels.


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C. Qwest ATM Service 1. Description Effective: December 19, 2016, CenturyLink’s QCC Frame Relay Service will no longer

be available to new customers or for new orders from existing customers (except to the extent permitted by contract).



QCC Frame Relay Service covered by that contract on a month-to-month basis until December 19, 2016.


Frame Relay Service covered by that contract until the expiration of that contract. Qwest ATM is a high-speed, connection oriented multiplexing and switching service that

uses fixed-length cells to support transmission of multiple types of traffic (such as data, voice and video) over a Local Area Network (LAN) or Wide Area Network (WAN).

Qwest ATM allows for a fixed-length 53-byte cell, which consists of 48 byte payload and

5 byte header, to transport user data across the network. Switching is done based on the contents of the cell header. Provision of Qwest ATM Service and local access connectivity is subject to the availability of facilities.

• Qwest ATM includes four components:

- Customer Premises Equipment, - Local Access Connectivity, - Port Connection, and/or - Virtual Connections

a. Customer Premises Equipment (CPE) The customer shall be solely responsible for all aspects of CPE, including, without

limitation, the purchase, installation, and maintenance of CPE. Upon request, Qwest will assist such customer in obtaining necessary CPE and CPE support. For customers requiring CPE and/or CPE support, such services shall be provided pursuant to a separate written agreement containing CPE terms and conditions.


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C. Qwest ATM Service 1. Description (Cont’d) b. Local Access A dedicated Local Access Circuit provides the physical connection between the

customer’s premises and the Qwest ATM Network. The speed of the Local Access Circuit determines the Qwest ATM service Access Rate. For DS1 Ports, the customers shall pay access charges, as set forth herein, for connectivity from the customer’s premises to the nearest available Point of Presence (POP). For Port speeds above DS1 speeds, customers shall pay access and other interconnection charges, as set forth herein, for connectivity from the customer’s premises to the nearest available QPOP housing a Qwest ATM capable carrier class switch.


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C. Qwest ATM Service 1. Description (Cont’d) c. Port Connection The Qwest ATM Port Connection provides a gateway into the Qwest ATM Network and

allocates the network’s available capacity to the Virtual Connections it supports. Qwest ATM Service supports multiple User Network Interface (UNI) Port speeds as

defined below: • DS1 (up to 1.536 Mbps) Availability: All LATAs of the contiguous 48 United States. • Inverse Multiplexing over ATM (IMA) Only available where facilities exist at the following speeds:

- 3.088 Mbps - 4.632 Mbps - 6.176 Mbps - 7.72 Mbps - 9.264 Mbps - 10.808 Mbps - 12.352 Mbps

• DS3 (up to 45 Mbps) • OC3 (up to 155 Mbps) • OC12 (up to 622 Mbps)

At least one port must exist for each customer premises directly connected to the Qwest

ATM Network. (M) Material moved from Section 8.

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C. Qwest ATM Service 1. Description (Cont’d) d. Virtual Connections Virtual Circuits (VCs) are two-way, software-defined data paths between two ports that

act as replacements for private or dedicated leased lines in the customer’s network. Qwest ATM supports cell routing on a pre-established connection or Permanent Virtual Circuit (PVC), or connection on demand basis or Switched Virtual Circuit (SVC). A service category must be designated by the customer at or prior to connection set-up.

Customers may select desired committed cell rates in increments of 8 kilobits Simplex

for each PVC. Customers may select desired committed cell rates on demand for each SVC, negotiating with the network of each call set-up procedure. Depending on the ATM service category selected by the customer, Qwest ATM may support port oversubscription. In no event can the PCR of a particular VC exceed the port Connection speed of either port it is assigned to in the Qwest ATM Network.

The customer will pay a monthly charge for usage pursuant to Qwest’s standard

scheduled rates as set forth herein, based on the Quality of Service and associated traffic contract parameters selected by the customer.


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C. Qwest ATM Service 1. Description (Cont’d) e. Usage Parameters The following Usage Parameters for traffic control and congestion control apply to

particular VCs on the Qwest ATM Network:

• Peak Cell Rate (PCR): The maximum instantaneous rate, in kbps or cells per second, that a source will

transmit on a particular VC. • Sustained Cell Rate (SCR): The average rate, evaluated in kbps or cells per second over Sample Periods in one

calendar month, that a source will transmit on a VC. • Maximum Burst Size (MBS): The maximum number of back-to-back cells that a source can transmit over a

particular VC at the PCR. • Minimum Cell Rate (MCR): The minimum cell rate designated by a customer on a particular VC.

f. Quality of Service (QoS) Parameters for Permanent Virtual Circuits (PVC) Five Quality of Service (QoS) offerings are available for Qwest ATM PVCs on a per

connection basis: (1) Constant Bit Rate (CBR): The CBR service layer provides a fixed amount of bandwidth for a Peak Cell Rate that

is continuously available during the service connection term. The CBR can support applications with a tightly constrained Cell Transfer Delay (CTD) and Cell Delay Variation (CDV) and a low Cell Loss Ratio (CLR).


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C. Qwest ATM Service 1. Description f. (Cont’d) (2) Real time Variable Bit Rate (rt-VBR): The rt-VBR service layer provides a sustained data rate, in kbps or cells per second,

with a guaranteed burst rate, in Kbps or cells per second, for occasional use at peak transmission periods referred to as bursty applications. The rt-VBR can support applications with a tightly constrained CTD and CDV and a low CLR. The traffic or Usage Parameters are: PCR, SCR (where PCR = SCR) and MBS. PVCs are priced at kbps of PCR or SCR.

(3) Non-real time Variable Bit Rate (nrt-VBR): The nrt-VBR service layer provides a sustained data rate, measured in kbps or cells per

second, with a guaranteed burst rate, measured in kbps or cells per second, for occasional use at peak transmission periods, for bursty traffic without tight parameters on CDV. The nrt-VBR can support applications with a tightly constrained CTD and a low CLR. The traffic or Usage Parameters are: PCR, SCR and MBS. PVCs are priced based kbps of SCR.

(4) Available Bit Rate (ABR): The ABR service layer provides a guaranteed minimum capacity or MCR available on

a VC with the ability to burst above the minimum capacity with low CLR when network capacity is available. ABR is not intended to support non-real time applications. CDV is not controlled in this service, however, higher efficiency is enabled by providing feedback on network congestion information allowing for the control of the source rate. The traffic or Usage Parameters are MCR and PCR.

(5) Unspecified Bit Rate (UBR): The UBR service layer provides capacity only as it is available on the network. No

guarantees on minimum capacity or MCR are defined and the Qwest ATM Network makes no performance commitment. All cells are eligible to be discarded by the Qwest ATM Network. UBR is intended for applications that do not require specified bit rate or timing synchronization between source and destination or applications that utilize a higher layer protocol for this function. A UBR PVC is priced at the kbps of PCR.


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C. Qwest ATM Service 1. Description (Cont’d) g. Quality of Service (QoS) Parameters for Switched Virtual Circuits (SVC) Five Quality of Service (QoS) offerings are available with Qwest ATM SVCs on a per

connection basis: CBR, rt-VFR, nrt-VFR, ABR, and UBR. The QoS descriptions for PVCs also apply to SVCs. SVCs use a standard addressing scheme.

SVCs are initiated by the CPE that will, as part of the call set-up process, define the

following:

• Called Party • SCR • PCR • MBS • QoS

h. Terms and Conditions of Service, Rates and Charges Qwest ATM Service is available under Q.guaranteed, Q.integrity and Qwest Total

Advantage service offerings. Terms and conditions of the provision of Qwest ATM Service, including, without limitation, rates for Qwest ATM Service Categories and port speeds, discounts, usage minimums and term commitments are set forth elsewhere in this RSS applicable to these product offerings.

i. Discounts In accordance with the Data Discount Schedules for Q.integrity, Q.guaranteed, and

Qwest Total Advantage, customer’s executing term agreements shall receive a discount as set forth in this RSS for Q.integrity, Q.guaranteed or Qwest Total Advantage during each month of the contract term. The applicable product discount shall be applied to 100% of the customer’s ATM Data Charges incurred by the customer during such month. The credit derived from application of this discount shall be applied to the customer’s interstate usage.

As used in this Section, ATM Data Charges shall include only the following types of

charges:

• ATM Port monthly recurring charges within the United States Mainland, • ATM PVC monthly recurring charges within the United States Mainland, and • ATM SVC monthly recurring charges within the United States Mainland.


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D. Smart PVC Effective: December 19, 2016, CenturyLink’s QCC Smart PVC will no longer be

available to new customers or for new orders from existing customers (except to the extent permitted by contract).



QCC Smart PVC covered by that contract on a month-to-month basis until December 19, 2016.


Smart PVC covered by that contract until the expiration of that contract.


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D. Smart PVC (Cont’d) Smart PVC is a network based IP Enabled Frame Relay and ATM Service that gives

customers a scalable, high-performance way to incorporate business-critical applications into their existing Frame Relay and ATM Service networks. Frame Relay and ATM Smart PVC expands Enterprise connectivity using two capabilities:

1. Simplify any-to-any connectivity between all locations using a single Enterprise PVC at

each location, and 2. Provides the ability to segment and prioritize data traffic into different Quality of Service

(QoS) classes. The customer purchases their desired bandwidth and selects either Queuing Method B &

D or Queuing Method A Smart PVC. a. Queuing Method B & D Smart PVC is designed for real-time applications such as voice

and video. It offers the lowest jitter and delay characteristics required for time-sensitive applications. Queuing Method B & D Smart PVC allows customers to segment the traffic into four QoS classes, which ensure that time sensitive and mission critical applications get proper prioritization in the network. For example, the customer can set priorities so that real-time applications, such as interactive voice and video, get priority over applications that do not require real-time handling.

b. Queuing Method A Smart PVC is designed for non-mission critical applications that can

tolerate jitter, throughput and latency variation. Queuing Method A Smart PVC does not offer any QoS differentiation of customer traffic.

Smart PVC is priced in 8 kbps Symmetrical increments. NONRECURRING QUEUING QUEUING CIR SPEED CHARGE METHOD A METHOD B & D

• 8k - 1.544mb $15.00 $5.40 $9.99 • 1.554mb – 7.5mb 15.00 4.32 7.99 • 7.508mb – 12mb 15.00 4.05 7.49 • 12.08mb – 24mb 15.00 3.51 6.49 • 24.08mb – 45mb 15.00 2.97 5.49 • 45.08mb – 622mb 15.00 2.54 4.70


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CENTURYLINK COMMUNICATIONS, LLC RATES AND SERVICES SCHEDULE INTERSTATE NO. 3 Page 1 Effective: July 15, 2016 Release 4[1]

SECTION 109 – RESERVED FOR FUTURE USE

[1] This page cancels all of Section 111, Pages 1-40, Release 3, Page 41, Release 4 and Page 42, Release 2.

(C) (C)

Documents

INTERSTATE RATES AND SERVICES SCHEDULE · c enturylink communications, llc rates and services schedule interstate no. 3 title page effective: november 18, 2015 release 4 interstate