Interpersonal skills in the workplace 10 attributes

https://www.udemy.com/blog/list-of-interpersonal-skills/

http://education-portal.com/academy/lesson/interpersonal-skills-in-the-workplace-examples-and-importance.html

Zak nsubuga

Interpersonal skills • Interpersonal skills are skills that are used everyday to communicate with others.

Verbal communication • verbal communication is communicating with others using speech. Effective verbal

communication is really important to ensure that you are understood when talking. If you are not clear when communicating verbally, you could confuse others.

Non-verbal communication

• Non-verbal communication is communicating without talking. This could be done by using gestures or facial expressions.

listening• Listening is part of communicating effectively because if you do not listen you may

not be able to respond appropriately. In the workplace this could mean listening to a customers needs i.e. Asking where a product is. If you do not listen properly you may set them in the wrong direction.

leadership• Motivating others towards the accomplishment of a common goal or vision• Understanding and working to fulfil the needs of each team member• Effectively planning team activities• Influence team members by setting good examples • Making plans to make new solutions

Time management • Time management is important in the workplace because your employer will

expect you to be on time. If you are always late you may be seen as unreliable. Also you may have deadlines to meet and if they are not met because you didn't manage your time properly, you may not be taken serious.

• Managing and organizing projects while being conscious of schedules and deadlines

• Setting realistic goals• Organizing work effectively; breaking projects down into manageable steps• Prioritizing work to do most critical tasks first

Team work• Team work is when you work together in a group. It is important to be able to work

in a team with others and also individually. Working as a team may require you to be able to listen to others and maybe give your own input. It is essential that you are able to work in a team because your employer may set you on a task that you cannot do individually.

Professional • It is always important to act professional when in the workplace especially when

around customers. This is because you are representing an organization so if you are not professional you may give your organization a bad image. You should use appropriate language, dress and behave appropriately.

self-motivation • Self-motivation is important in the workplace because if you do not motivate

yourself to work, nobody will. You have to motivate yourself to wake up for work in the morning or maybe going the extra mile at work i.e. Maybe doing overtime. This could give your employer a good impression about you.

Decision making • Decision making is making important decisions among possible alternatives. This is

a key skill in the workplace

Negotiation • Negotiation is being able to have a discussion and at the end, come to an

agreement with someone in a professional manner. Being able to Negotiate is a good skill in the workplace considering customers are always complaining.

• An example of having to negotiate with a customer in the workplace is when a product a customer has purchased is damaged. Being able to negotiate in this situation will help you discuss the situation with the customer and come to a fair solution.

• http://www.jwu.edu/uploadedFiles/documents/alumni/jwUTopWorkSkills.pdf