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b a c k n e x th o m e
04/08/23
Why Interpersonal skills needed?
To improve Relationship Working environment Leadership skills Productivity All round success Liking by others
b a c k n e x th o m e
04/08/23
Interpersonal skills
Personality development
Leadership skills
b a c k n e x th o m e
04/08/23
What are the inputs?
Listening Verbal communication (oral and
written) Non verbal communication Managing criticism Giving praise Managing conflict situation
b a c k n e x th o m e
04/08/23
Listening
Time spent on speaking, writing and listening
Active listening Avoid attitudinal barriers –
prejudice, preoccupation, casual attitude, egocentrism
Alert to all cues and give feedback
b a c k n e x th o m e
04/08/23
Verbal communication
Oral and written Empathise Alert to feedback – eye contact Clarity Be interesting Delivery of your oral
communication
b a c k n e x th o m e
04/08/23
Non verbal communication
Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions
b a c k n e x th o m e
04/08/23
offering constructive criticism
Understand why you are making critical remark
Understand other person’s perspective - empathise
Criticise behaviour and not person
b a c k n e x th o m e
04/08/23
offering constructive criticism
Avoid sounding judgemental Avoid critical overload – avoid
several complaints at a time
b a c k n e x th o m e
04/08/23
Responding to criticism
Recognise value of criticism Understand the perspective of
the person criticising Understand accurately the
criticism – check out non verbal cues
b a c k n e x th o m e
04/08/23
Responding to criticism
Maintain your authority to make your decisions
Seek constructive changes to the behaviour that prompted criticism
Communicate clearly how you feel about the criticism
b a c k n e x th o m e
04/08/23
Giving praise
Power of praise – motivation Make praise specific – praise
progress – timed properly Be sincere and honest Never overdo praise
b a c k n e x th o m e
04/08/23
Managing conflict situation
Disagreements due to seeing, hearing and interpreting differently
Badly managed conflict damages relationship
Resolve conflict – win win situation
b a c k n e x th o m e
04/08/23
To become a good leader
Good interpersonal skills Be proactive Effective oral and written
communication skills Organising works effectively –
discipline in work situation – Planning and execution
b a c k n e x th o m e
04/08/23
To become a good leader
Taking timely decisions – delayed decisions cause damages
Always positive thinking – using positive words
b a c k n e x th o m e
04/08/23
Case studies
Can we discuss some case studies – avoid names – discuss only issues or
problems
