THE ABILITY TO RELATE TO COLLEAGUES AND CUSTOMERS, INSPIRE OTHERS, RESOLVE CONFLICTS, BE TACTFUL, UNDERSTAND CULTURES, AND SHOW DIPLOMACY.

Interpersonal Relationships are social associations, connections or affiliations between two or more people.

They imply the discovery or

establishment of common ground and may be centered on something shared in common.

3

Interpersonal Skills/Facilitation Skills

listening

questioning

language & communication using feedback

conflict handling

•Self awareness•Control•Motivation•Acknowledging the interests of subordinates

•Communication skills

4

Poor Listening Emotional Arousal Lack of Time Differences in objective

5