PROBLEM SOLVING

AND INTERPERSONAL

SKILLGroup member

1.Anju 2.Neethu

3.Suryamol4.Sebin5.Kiran

INTERPERSONAL INTERPERSONAL SKILLSKILL

Interpersonal skillsInterpersonal skills include not only include not only how we communicate with others, but how we communicate with others, but also our confidence and our ability to also our confidence and our ability to listen and understand. Problem listen and understand. Problem solving, decision making and personal solving, decision making and personal stress management are also stress management are also considered interpersonal skills.considered interpersonal skills.

People with strong interpersonal skills People with strong interpersonal skills are usually more successful in both are usually more successful in both their professional and personal lives. their professional and personal lives. They are perceived as more calmThey are perceived as more calm, , confidentconfident andand charismaticcharismatic - qualities- qualities that are often endearing or appealing that are often endearing or appealing to others. Being more aware of your to others. Being more aware of your interpersonal skills can help you interpersonal skills can help you improve and develop them. Skills You improve and develop them. Skills You Need provides an extensive library of Need provides an extensive library of articles to help you learn about and articles to help you learn about and improve your interpersonal skillsimprove your interpersonal skills..

What are Interpersonal Skills?What are Interpersonal Skills?

Interpersonal skills are Interpersonal skills are the life skills we use every the life skills we use every day to communicate and day to communicate and

interact with other people, interact with other people, individually and in individually and in

groupsgroups..

There are a variety of skills that will help you to succeed in different areas of life and Skills You Need has sections covering many of these. However, the foundation for many areas of our lives is good interpersonal skills since these are relevant to our personal relationships, social affairs and professional lives and are the basis on which we can develop other life skills. Unlike specialized and technical skills (hard skills), interpersonal skills (soft skills) will be used every day and in every area of our lives.

Here, you can find Here, you can find out how to develop out how to develop specific specific interpersonal skills interpersonal skills includingincluding::

Learn to ListenListening is not the same as hearing. Take time to listen carefully to what others are saying through both their verbal and non-verbal communication.

Choose Your WordsBe aware of the words you are using

when talking to others. Could you be misunderstood or confuse the issue?  Practice clarity and learn to seek feedback to ensure your message has been understood. Encourage others to engage in communication and use appropriate questioning to develop your understanding.

Understand Why Understand Why Communication FailsCommunication Fails   

By learning about the By learning about the various barriers to good various barriers to good communication you can be communication you can be aware of - and reduce the aware of - and reduce the likelihood of - ineffective likelihood of - ineffective interpersonal interpersonal communication.communication.

• Relax• When we are nervous we tend

to talk more quickly and therefore less clearly.  Being tense is also evident in our body language and other non-verbal communication. Instead, try to stay calm, make eye contact and smile.  Let your confidence shine.

Clarify

Show an interest in the people you talk to. Ask questions and seek clarification on any points that could be easily misunderstood.

Be PositiveTry to remain positive and cheerful.  People are much more likely to be drawn to you if you can maintain a positive attitude.

EmpathizeEmpathize Understand that Understand that

other people may other people may have different points have different points of view. Try to see of view. Try to see things from their things from their perspective. You may perspective. You may learn something learn something while you gain the while you gain the respect and trust of respect and trust of others. others.

Understand StressUnderstand Stress Learn to recognize, manage and Learn to recognize, manage and

reduce stress in yourself and reduce stress in yourself and others.  Although stress is not others.  Although stress is not always bad it can have a always bad it can have a detrimental effect on the detrimental effect on the communication process. Learning communication process. Learning how to recognize and manage how to recognize and manage stress, in yourself and others, is stress, in yourself and others, is an important interpersonal skill.an important interpersonal skill.

Learn to be AssertiveLearn to be Assertive You should aim to be neither You should aim to be neither

passive nor aggressive. Being passive nor aggressive. Being assertive is about expressing your assertive is about expressing your feelings and beliefs in a way that feelings and beliefs in a way that others can understand and respect.  others can understand and respect.  Assertiveness is fundamental to Assertiveness is fundamental to successful negotiation.successful negotiation.

Negotiate Reflect and Improve Think about previous conversations and

other interpersonal interactions; learn from your mistakes and successes.  Always keep a positive attitude but realize that we can all always improve our communication skills.

Learn how to effectively negotiate with others paving the way to mutual respect, trust and lasting interpersonal relations.

Simple way for problem solving