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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
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Interpersonal
Communication
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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
Rights
Defining Communication
Communication:the process of a sender transmitting a message toa
receiver with mutual understanding.
Sender has two options after transmitting the message:
Assume the receiver understands (one-wa communication!.
Chec" to see if the message has #een understood #:
$uestioning
%ncouraging responses and &uestions
'araphrasing
Paraphrasing:the process of having the receiver restate the
message in his or her own words.
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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
Rights
)he *oals of Communication
...are to inform and / or to express feelings, instruct,
influenceor inspire and to integrate.
Steps in the communication process:
1. Select the transmission media.
2. Send the message.
. +eceive the message.
,. +espond to the message.
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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
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)he Communication 'rocess
Step 1Selecttransmissionmedia (encode)
Step 2Send the message
(transmission media-oral, written, nonverbal)
Step 3Messagereceived(decode)
Step 4Response to message(not always re!ired-response may be
a
role reversal)
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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
Rights
)ransmission edia
/ral communications 0ace-to-face )elephone eetings
'resentations
onver#alcommunications 0acial epressions 3ocal &ualities
*estures 'osture
4ritten communications emos 5etters +eports 6ulletin #oards
'osters Computers7e-mail
0a
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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
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Sending essages
'lanning the message 49A)is the goal of the message
- To inform, and / or to express feelings, instruct, influence
or inspireor to integrate;
- Remember once you have uttered / written words, they can no
longer be
taken back;- Always construct your messages with the receiver
clearly in mind;
- ut yourself in the shoe of the receiver.
49/should receive the message
- !now your receiver "i.e. personality type, motivational drive,
etc.#
9/4 will ou encode the message
$ The channel used in the transmission of a message is a crucial
factorin this stage;
$ %pward / downward communication
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McGraw-Hill/Irwin 2002 The McGraw-Hill Companies, Inc., All
Rights
Sending essages
'lanning the message 49%will ou transmit the message
$ roper timing of a message&s transmission is essential to
meet
appropriate ob'ectives
49%+%will ou transmit the message- during meetings, informal
gatherings, announced by media, etc.
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