Interpersonal Communication

LifeMatters®

1-800-657-3719

mylifematters.com

Agenda

Quiz Errors in listening Practice Listening Tips What’s the LEAST you can do? Communicating effectively (Assertively) Review/Conclusion

Common Errors in Listening

Interrupting

Assuming

Rehearsing

Filtering

Judging/labeling

Me-ism

Playing therapist

Sparring

Distractions

Tips

Listen

Don’t jump to conclusions

Ask open-ended questions

Give speaker attention

Get involved in conversation

Practice active listening skills

– Let’s Practice!

Active Listening

Give full attention

Interactive listening

Reflective listening

The LEAST You Can Do

Listen

Encourage

Acknowledge

Summarize

Thank

Assertive Communication

• Standing up for rights

• Expressing needs, values, concerns...

• Meeting own needs w/o violating the needs of others

• Valuing the need to protect personal space

“I” Statements

“I” Statements allow you to

express, not blame.

Example: “I feel…”

LifeMatters® Resources

Confidential, 24 hrs/day

1-800-657-3719

and

mylifematters.com