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Internship Report on

Meezan Bank LimitedMarch Bazaar Sukkur

Submitted By: S. Ali Abbas Shah (Internee)MBA 3rd Year (SALU Khairpur)

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ACKNOWLEDGEMENT

Internship training for the students of and Business and Commerce is a

complimentary portion of the education, where students are put at various

organizations of their respective specialization; to see and apply their theoretical

knowledge what they have studied during their academic program at the institute.

Meezan Bank is one of those organizations where student can achieve his/her

academic and professional knowledge productively.

In the preparation of this internship report, I acknowledge the encouragement and

assistance given by a number of people from Meezan Bank Limited. I found every

one very co-operative and helpful for providing me the

theoretical as well as practical knowledge about the function and operation of

the bank. I am heartily grateful to Sir Asgar Ali Baloch (B.M), Khair Muhammad

(O.M), Shafqat Memon, Fasial Abbasi, Riaz Malik, Karamullah Bahpar, Sayed

Muzamil Shah Rizvi and also other employees for their collaboration.

Thanks once again to all

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Contents

Serial No Names Page No

1. Abstract 5

2. History of banking 6

3. History of Islamic Banking 9

4. History of Meezan Bank Limited 14

5. Mission and Vision Statement 15

6. Shahriha Supervisory Board 16

7. Meezan Bank Segments 17

8. Products, Services and Competitors 18

9. Training Program 20a. S.Q.C and Floor Timing Management 21

10.Clearing and Remittance Department 22a. Types of Clearing 23

11.Account Opening Department 24

12.Cash Department 27

13.SWOT Analysis 28

14.Suggestion and Recommendation 30

15.Meezan Bank Branch Network 31

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ABSTRACT

This report is specially meant for a student of Business Administration. It is

concerned to a brief study of the operations, functions, Products and Services of

Meezan Bank.

Meezan Bank is the largest Islamic Banking Network of Pakistan. Islamic banking

one of the fastest growing segments of the financial industry. Banks serving the

Islamic population must comply with several very specific principles of Islamic

law if they hope to retain existing customers and attract new ones. Banks must be

ready with specialized products and services and they must put programs in place

to train their personnel to support these products and services in order to exist in

this competitive marketplace.

This Report contains detail of MBL Management structure, Operations, products,

Services and Functions along with their features.

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History of Banking

History of Banking in Pakistan starts from the partition of Indo-Pakistan sub continent in August, 1947. At that time, the areas consisting Pakistan had 631 offices of 45 scheduled banks out of which 487 were located in West Pakistan and 114 in East Pakistan which was also served by 500 offices of small and non-scheduled banks. There were 19 branches of foreign banks in Pakistan but they had a very limited role to play. 

Just after the partition, the Indian bankers started immigrating and shifting the head offices of their banks and capital to India. It caused a great set back to the banking field in Pakistan, and resulted in decline in the number of offices in schedule bank from 631 to 195 by 30th June, 1948. The West Pakistan the number fell from 487 to 81 in East Pakistan from 144 to 69 by 30th June, 1951. Among these Habib Bank Ltd., with 25 offices and Australia Bank Ltd. with 19 offices were institutions run by Muslims who shifted their head offices to Pakistan. 

The technical and administrative difficulties of establishing a central bank just after independence compelled Pakistan to enter into an agreement with the Reserve Bank of India by which the bank was to perform the function of a central bank in this area also up to 30th September, 1948. The Reserve Bank of India started following wrong policies against the interest of Pakistan. The situation became so grave that after the consultation of two governments the Reserve Bank of India was asked to finish the agreement from 30th June instead of from 30th September, 1948. So the Government of Pakistan decided to establish the State Bank of Pakistan as its central bank from 1st July, 1948. In the same year first Pakistani notes in the denomination of Rs.5, 10, and 100 were issued and Indian currency was withdrawn from circulation. After it the government was advised to a bank which should serve as a agent of State Bank of Pakistan. On this suggestion National Bank of Pakistan which was established in 1949 to finance jute trade in East Pakistan to take over the agency functions from the Imperial Bank of India. Furthermore banking companies control act 1949 was promulgated which empowered the State Bank of Pakistan to control the operation of other banks. To boost the economic development the State Bank of Pakistan encourage the commercial banks and gave them schemes to advance in the agricultural and industrial fields. In addition to this specialize financial. Institutions were set up to meet the acute shortage of funds in these fields. 

The State Bank of Pakistan's policy encouraged expansion in established banks, establishment of new banks, and weeding out of unsound banks just to faster the

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growth of banking system in the country. This policy not only established the banking system by 1965 but increased its functional efficiency, scope of operations and soundness to a great extent and the following banking structure emerged: 

1. STATE BANK OF PAKISTAN (CENTRAL BANK)

2. COMMERCIAL BANKS.

3. SAVING BANKS

4. CO-OPERAT1VE BANKS

5. EXCHANGE LANES

6. SPECIALIZED FINANCIAL INSTITUTIONS

There are two types of the COMMERCIAL BANKS 

1. Scheduled

2. Non-scheduled banks

According to the State Bank of Pakistan Act,1956 a bank having a paid up capital and a reserve of rupees five lacs and fulfilling certain other requirements can be scheduled with the State Bank of Pakistan. With the opening of the State Bank of Pakistan and the keen interest which it took in the establishment of the sound banking system in Pakistan despite the separation of the East Pakistan, commercial banking made a tremendous progress which can be judged from the following figures. Offices of the following 14 banks (scheduled) increased from 195 to 1948 to 3600 with 71 branches outside Pakistan in 1972, deposits from 88 Crores in 1948 to 1900 crores in 1972 and advances from 20 crores in 1948 to 1250 crores in 1972. 

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1. National Bank of Pakistan

2. Habib Bank Ltd.

3. Habib Bank (Overseas) Ltd.

4. United Bank Ltd.

5. Muslim Commercial Bank Ltd.

6. Commerce Bank Ltd.

7. Australasia Bank Ltd.

8. Standard Bank Ltd.

9. Bank of Bahawalpur Ltd. 

10. Premier Bank Ltd. 

11. Pak Bank Ltd. 

12. Sarhad Bank Ltd. 

13. Lahore Commercial Bank Ltd. 

14. Punjab Provincial Co-operative Bank Ltd.

On January 1, 1974 the Government of Pakistan nationalize all the Pakistani scheduled banks including State Bank of Pakistan, industrial Bank of Pakistan, Agricultural Development Bank of Pakistan through the bunk- nationalization act, 1974 to achieve the desired objectives. The weaker commercial banks were merged with stronger ones and in all five major banking companies were formed.

1. NATIONAL BANK OF PAKISTAN 

2. HABIB BANK LIMITED 

3. UNITED BANK LIMITED 

4. MUSLIM COMMERCIAL BANK LIMITED 

5. ALLIED BANK OF PAKISTAN 

The Federal Government also set up a Pakistan Banking Council on March 21, 1974 to look after the organizational and operational matters including evaluation and progress of the nationalized commercial banks. The State Bank was to provide the overall policy guidelines to commercial banks.

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History of Islamic Banking

In the early stages of 20th century, the Islamic banking was only limited to models and modus operandi.  The full-fledged system of Islamic banking was introduced in 1960s by an Egyptian bank 'Myt Ghamr'.  The earliest Islamic banks faced serious challenges ranging from general suspicions about their viability to a common mistrust about their intentions. Since then, the Islamic banks have been steadily growing to a remarkable level at this stage. During the last decades, financial instruments used by Islamic banks have developed significantly, both on assets and liability sides. Many instruments have been developed to mobilize financial surpluses. A number of Islamic banks have launched investment instruments in the form of certificates with short-term maturities or have established funds earmarked for certain investments.  Accordingly, at present, there are around 70 countries in which the Islamic financial institutions are operating in full-fledged or in part.  Recently six countries including Bahrain, Saudi Arabia, Malaysia, Indonesia, Brunei and Sudan have signed a memorandum of understanding (MOU) for establishment of the first International Islamic Financial Market (IIFM) in co-operation of Islamic Development Bank (IDB).  IIFM is designed to provide a co-operative framework among around 200 Islamic banks and financial institutions all over the world.  A Liquidity Management Centre (LMC) is also working in Bahrain which addresses the critical need for liquidity management by Islamic banks in line with the Shariah principles.

The Islamic Financial Institutions (IFIs) can be divided into two broad categories:

1. Islamic commercial banks; and2. Islamic investment institutions and international holding companies

Legendary names of Islamic finance are as follows:

Banks / Financial Institutes Countries

Darul-Mal Al-Islami Switzerland

Dallah Al-Baraka Group Saudi Arabia

Bahrain Islamic Investment Bank Bahrain

Al-Rahji Banking and Investment Corporation

Saudi Arabia

Al-Meezan Bank Pakistan

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Faisal Islamic Bank Egypt

Jordan Islamic Bank Jordan

Islami Bank Bangladesh

Bank Islam Malaysia Berhad Malaysia

Dubai Islamic Bank UAE

Kuwait Finance House Kuwait

Al-Baraka Islamic Investment Bank Pakistan

Islamic financial institutions are diverse and becoming increasingly innovative. Value of their assets has reportedly exceeded $200 billion with a steady growth rate of 10-15 percent per annum. They represent a small but dynamic market, no longer confined to its original strongholds in the Middle East and South East Asia. In USA, UK and a number of other European countries, various Islamic funds have existed for a number of years. Some conventional financial institutions of international standing have established Islamic banking subsidiaries and windows. Many banks, both in the Muslim world and outside, are offering Islamic financial products and take active part in capital market transactions. Liquid instruments are emerging through Securitization by way of Islamic finance like equity/mutual funds. There is also Dow Jones Islamic Market Index.

In Pakistan, the process of Islamic financing and banking started with the reforms in specialized financial institutions like NIT, ICP and HBFC in conformity with the Islamic principles.  From 1st July, 1985 all the commercial banking operations were made 'interest free'.

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Establishment of Islamic Bank as per to the Requirements of State Bank of Pakistan:

Recently, State Bank of Pakistan has allowed the formation of full-fledged Islamic banks in the private sector.  The existing scheduled commercial banks were also authorized to open subsidiaries for Islamic banking operations.  Such subsidiaries shall be considered as the Islamic Banking Subsidiaries and shall have a separate body of governance.  It is a statutory requirement for the bank to appoint a Shariah Adviser / Shariah Supervisory Committee consisting of Shariah scholars of repute to advise the Islamic bank on matters pertaining to Shariah.  Shariah Adviser / Committee will be responsible to vet all agreements, and products offered by the Islamic bank.  The detailed criteria for setting up Islamic Banking Subsidiaries have been issued by the State Bank, which are highlighted as below:

1. The proposed subsidiary shall be a Public Limited Company and shall be listed on the Stock Exchange;

2. The banking subsidiary (Islamic) are required to conduct the banking activities strictly in accordance with the Shariah principles;

3. To commence the business, the subsidiary shall have a minimum paid up capital of Rs. 1 billion; and

4. At least 51% of the total paid up capital shall be subscribed by the (parent) banking company, and a maximum of 49% of shares shall be offered to public.

Islamic Banking Division: The bank shall be required to set up an Islamic Banking Division (IBD) at the head office / country office in Pakistan.  The bank is also required to prepare a full detail of the organizational structure of the IBD and submit to State Bank.  The responsibilities of IBD are as follows:

        (a) To manage and be responsible for the operations of Islamic Banking Branch (IBB) including policy and procedural matters;

(b) To liaise with other departments in the bank and the Shariah Adviser / Committee to ensure smooth operations of IBB;

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(c) To ensure that all funds pooled into the Islamic Banking Fund (IBF) are channeled into Shariah complaint financing and investment activities;

(d) To arrange training of staff on Islamic banking;

(e) To arrange for compilation and submission of such returns, as may be required to be submitted to State Bank from time to time;

(f) To ensure that all directives and guidelines, particularly those applicable to Islamic banking, issued by State Bank are strictly complied with;

(g) To maintain the Statutory Cash Reserve and Liquidity Requirement with State Bank as prescribed by State Bank from time to time; and

(h) Other roles and responsibilities as determined by the bank or State Bank from time to time.

Islamic Banking Fund (IBF): The bank shall be required to maintain a minimum fund of Rs. 50 million or 8% of risk weighted assets of IBB, whichever is higher.  The funds of Islamic Banking shall be funded by the head office or its country office and controlled by the IBD for the operations of IBB.

Shariah Compliance: Obviously, the sole purpose of the Islamic bank is to conduct banking strictly in accordance with the Shariah principles, as outlined in Holy Quran and Sunnah.  The bank is required to ensure the Shariah compliance on all the agreements, and products and services offered and handled by the IBD and / or IBB.  The responsible authority for the Shariah compliance is the Shariah Adviser / Committee consisting of Shariah scholars having sufficient related knowledge, qualifications and experience.  The Shariah adviser or Shariah Supervisory Committee, appointed by the bank, shall advise the IBD on all of the business matters pertaining to Shariah.

Islamic Financial Accounting Standard:

Recently the Institute of Chartered Accountants of Pakistan (ICAP) has issued the first Islamic Financial Accounting Standard (IFAS) 1 -Murabaha.  The purpose of this Standard is to provide guidance for the transactions regarding Murabaha. 

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Murabaha is a particular kind of sale where seller expressly mentions the cost he has incurred on the commodities to be sold and sells it to another person by adding some profit or mark up thereon which is known to the buyer.

Thus, Murabaha is a cost plus transaction where the seller expressly mentions the cost of a commodity sold and sells it to another person by adding mutually agreed profit thereon which can be either in lump-sum or through an agreed ratio of profit to be charged over the cost, thus resulting in an absolute price.  According to IFAS 1, Murabaha should fulfill the following conditions:

(a) The thing or commodity is in existence;

(b) It is owned by the seller;

(c) The bank must have a good title to the commodity before it sells it to its clients; and

(d) The commodity must come into the possession of the bank, whether physically or constructive, in the sense that the commodity must be its risk, though for a short period.

For a Murabaha transaction, the bank itself may purchase the commodity and keep it in its possession.  But, as soon as the client purchases the commodity from the bank, the ownership, as well as the risk, passes to the client.  According to this Standard, for a valid Murabaha transaction, the financing must be in accordance with Shariah principles.

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History OF MEEZAN BANK Limited (MBL)

Meezan Bank Limited, a publicly listed company was incorporated on January 27,

1997 and started its operations as an investment Bank in August that year. In

January 2002 Meezan bank was granted as nations full-fledged commercial bank

licensee as a dedicated Islamic Bank, by The State Bank of Pakistan. Meezan Bank

is the first and largest Islamic Bank in Pakistan having a network of over 220

branches in over 60 cities across Pakistan. Meezan Bank offers a complete range of

Islamic banking products and services, including free online banking for all Pak

Rupee account at all its branches. Meezan Bank today a noteworthy point along

with the evaluation of Islamic Banking in Pakistan. Meezan Bank is catering to an

increasingly astute and demanding financial consumer who is also becoming

keenly aware of Islamic Banking. Meezan Bank bears the critical responsibility of

leading the way forward in establishing dynamic and stabled Islamic Banking

System.

Meezan Bank offerings valuable products and services to its customers without any

violation of shariah principles.

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MISSION & VISION STATEMENT OF MEEZAN BANK

Vision 

  Establish Islamic banking as banking of first choice to facilitate the implementation of an equitable economic system, providing a strong foundation for establishing a fair and just society for mankind.

 

Mission 

  To be a premier Islamic bank, offering a one-stop shop for innovative value-added products and services to our customers within the bounds of Shariah, while optimizing the stakeholders value through an organizational culture based on learning, fairness, respect for individual enterprise and performance.

 

Service Mission 

   To develop a committed service culture which ensures the consistent delivery of our products and services within the highest quality service parameters, promoting Islamic values and ensuring recognition and a quality banking experience to our customers.

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SHARIAH SUPERVISORY BOARD MEEZAN BANK

The basic principle of Islamic banking follows the laws of Sharia, known as Fiqh al-Muamalat (Islamic rules on transaction). The term “Islamic banking” is synonymous with “full-reserve banking” and “Sharia-compliant banking.”

Members of the Shariah Supervisory Board of Meezan Bank are Internationally-renowned scholars, serving on the boards of many Islamic banks operating in different countries.

The members of the Board are:

Justice (Retd.) Muhammad Taqi Usmani (Chairman) Dr. Abdul Sattar Abu Ghuddah Sheikh Essam M. Ishaq Dr. Muhammad Imran Ashraf Usmani (Shariah Advisor)

The Board of Directors of Meezan Bank:  

H. E. Sheikh Ebrahim Bin Khalifa Al-Khalifa (Chairman) Mr. Abdullateef A. Al-Asfour Mr. Rana Ahmed Humayun Mr. Mohammed Azzaroog Rajab Mr. Ahmed Abdul Rahim Mohamed Mr. Alaa A. Al-Sarawi  Mr. Mian Muhammad Younis Mr. Mohammad Abdul Aleem Mr. Irfan Siddiqui (President & CEO) Mr. Ariful Islam (Chief Operating Officer)

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MEEZAN BANK SEGMENTS Meezan Bank is managed by a team of professional bankers committed to the cause of Islamic Banking. This single unifying factor unleashes the tremendous power of a dedicated and motivated team committed to fulfilling the Vision and Mission of this Bank. The business segments of the Bank are:  Consumer Banking  Corporate Banking Investment Banking Commercial Banking (including Small and Medium Enterprises) Treasury & Financial Institutions Asset Management (managed through a subsidiary Al Meezan Investment

Management Ltd.)

Comment on organizational structure  

The organizational structure of the Bank consists of top level management, middle level management and lower level management. The top level management comprises of president, executive vice president, and divisional heads. The middle level management comprises of departmental heads, SVPs and VPs. The lower level management comprises of AVPs, Managers, and Operation Managers. The reporting system at horizontal level is much effective and successful. The reporting system at vertical level i.e. from lower level management to middle level management is also accurate, timely and complete. The middle level management gives information to high level management at which decision are made, rules and regulations are amended keeping in view the present scenario.

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Products, Services and Competitors

Deposit products

Meezan Bank offer the largest range of Riba-free Deposit Accounts for Personal Banking

Kafala Account Rupee Current Account

Labbiak Saving Account

Rupee Saving Account

Dollar Saving Account

Euro Saving Account

Pound Saving Account

Meezan Bachat Account

Business plus Account

Term Certificates (Riba- free Term Deposit Certificate)

Meezan bank provides a complete range of short term and long term deposit certificate with the flexibility of monthly, quarterly, semi-annual and annual returns

Certificate of Islamic Investment (CII)

Meezan Amdan Certificate (MAC)

Monthly Mudarabah Certificate (MMC)

Dollar Mudarabah Certificate (DMC)

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Consumer FinanceConsumer finance provides for construct a home, purchase a car, etc:

Easy Home Car Ijarah

Laptop Ease

Electronic BankingElectronic Banking provides non-stop banking convenience, twenty four hours a day, seven days a week.

Visa Debit Card Internet Banking

ATM Network

Meezan Quick pay

SMS Alerts

24/7 Call Center

ServicesMeezan Bank is dedicate in its efforts to provide a quality banking experience to our customer via a range of unique Banking Services

Labbaik Travel Aasaan Online Banking

8 to 8 Banking

Ladies Banking

Home Remittance

Western union Money Transfer

Competitors

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The major direct competitors of Meezan Bank Limited are Bank Islami, Dubai Islamic Bank Pakistan Ltd, Al-Barka Islamic Bank. The other indirect competitors are Bank Al-Falah Limited, Bank Al Habib Limited, Askari Bank Limited, United Bank Limited, Allied Bank Limited, Soneri Bank Limited, Faisal Bank Limited.  

Training program

 With the name of Almighty Allah, I started my internship with Meezan Bank Limited on 16 June, 2014 which continued till 11 August, 2014. On first day, the Branch Manager called me in his office and asked some questions about my studies and Banking. He told me some basic rules and regulations about banking operation, Islamic Shariah Polices and introduced me with other staff members of the Bank and I worked on Customer Service –FTM, SQC, Clearing & Remittance and Account Opening departments

Service Quality Department

In this department, I learnt a lot about floor time management and quality assurance affairs in branch.

Floor Time Management

While standing near the main gate we ensure that customers coming into MBL are properly looked after. We also create a sense of ownership of service quality and also develop a service mindset and ultimately a quality service culture at MBL. Furthermore, we manage the sale and service area of the branch to provide maximum opportunities to our clients as well as provide a sense of comfort and personal attention. 

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Responsibilities of Floor Time Management

 We maintain and file daily working sheet of Floor Time Management and record customer’s complaints in the CRM. We monitor daily log of TAT sheet and put up it to Branch Manager. Complaint handling and its follow up is made on daily basis. Modifications and improvements are suggested in the system and process. Try to make coordination between branch and Head Office regarding service quality. Lead Floor Manager is assigned duty first of all.

Responsibilities of Lead Floor Manager/ Floor Manager

Lead Floor Manager welcomes all the customers and introduces himself with a smiling face and checks branch cleanliness and pleasant atmosphere in the branch. He also checks availability customers stationary at proper places as well as maintain the notice and assist in SQ. Individual customers are provided comprehensive services. He moves around the banking hall and cash counters area to ensure that every customer is looked after properly.

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Clearing and Remittance Department

Clearing:

After learning in Service Quality Department, I worked in Clearing Department. I learnt their about Clearing of different cheques and remittance handling. I was told there the main objects of clearing.

I received all the clearing cheques and made a schedule of these cheques after making entries in outward and inward clearing registers and sent the same to main branch where at all the cheques were sent to NIFT (National Institutional Facilitation Technology)

NIFT:

NIFT stand for National Institutional Facilitation Technologies. Clearing House of SBP has shifted a part of its work to private institution named NIFT. NIFT collets Cheques, Demand Draft, Pay Order, Travelers Cheques, etc. from all branches of different Banks within city through its carriers and send them to the branches on which these are drawn for clearing. NIFT prepares a sheet for each branch and send it to each branch as well as to State Bank of Pakistan where accounts of Banks are settled.

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Types of Clearing

Outward Clearing 

When cheques of other Banks are deposited in our bank, after clearing these cheques through NIFT by the other Banks on which these are drawn. Accounts of the customers are credited.

Inward Clearing

When cheques of our bank are deposited in other Banks and these cheques are sent to us for verification, we debit the of our client after verification their account

Remittance

Remittance department transfer the funds from one bank to another bank and one place to another place. In this department collection takes place. MBL makes payment of only open cheques at the counter and prohibits the payment of crossed cheques. MBL transfer money from one place to another place by way of payment order, demand draft, inward collection, outward collection.

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Account Opening Department

Account Opening Procedure

Account Opening Form

This department relates to open new accounts Customers approach to Bank and an Account Opening is given to him for completing and signing the same. After completed account opening form in all respect and checked by the bank officer and properly signed by the customer which is also verified by the Operation Manager. Specimen Signature Card are gotten signed form the customer and after verifying the information written they’re in, Customers are given account number and all these information’s are saved in the system.

Completion of the Form

After completed account opening form in all respect and checked by the bank officer and properly signed by the customer which is also verified by the Operation Manager

Specimen Signature Card (SSC)

Specimen Signature Card are gotten signed form the customer and after verifying the information written they’re in, Customers are given account number and all these information’s are saved in the system.

Signature Difference Form

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The signature of the client is taken on a signature difference form if his signature differs from the CNIC.

Address Change FormIf the address is differed from CNIC then client will fill this form.

Computerized Inputting There are three things under the computerized inputting.

Customer Information (CIF)Here we will generate a customer’s Id

Account NumberAfter completion of all formalities, final approval for opening of

account is taken from the Branch Manager and an account number is allotted to the customer and all the information’s are recorded in the computer. Account number is written on the cheque book requisition. After completion of all procedures, the bank prepares a letter and sends it to the client at his postal address to pay gratitude to the customer.

Customer Due diligence (CDD) Here we observe the customer’s strength to do daily transaction in a

bank

Cheque Book Issuance

Cheque Book requisition for first cheque book is send to Head Office, Karachi for issuance the same. The cheque consists of 25 leaves and no charges are deducted from the account the account of client.

Procedure for ATM/PIN Issuance

Meezan Bank limited provides the ATM facility to its Customers and they can withdraw their amount at any time through ATM. For issuance of ATM, customer

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has to sign an ATM form and Bank office make an entry in the system and within 15 days bank receives ATM card from Head Office which is given to the customer.

For issuance of PIN and activation of ATM customer has to call the help line (111-331-331). After verification of customer, a PIN number is issue to him and his card is activated

Procedure of Stop Payment

For stopping the payment, we take sign of the customer on stop payment form where in account number with date and amount of cheque is written. Customers also mention the reason of stop payment then we mark that cheque as stop payment.

Procedure for Closing of an account

Whenever a customer wants to close the account, he fills up an account closing form and signs they’re in, account balance should be zero, approval is taken from the Branch Manager Specimen card is taken back and is attached with the form and account is closed.

 

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Cash Department

The cash depar tmen t i s the mos t impor tan t depa r tmen t o f   the bank. It receives cash from customers and then deposits i t i n to the accoun t s o f the cus tomers and ma in ta ined the i r balances. In cash departments following books are maintained.

o Scroll book

o Paying book

o Cash balance book

SCROLL BOOK   When cash is received at the customer it is recorded in the scroll book.

PAYING CASH BOOK  The cashier makes entry in the paying cashbook when cash is paid.

CASH BALANCE BOOK  The conso l ida ted f igure o f r ece ip t and payment o f cash i s entered in cash balance book.

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SWOT Analysis

Strengths:

Effective HR Policies

ATM Machine in Branches.

One Counter Operation.

Islamic Banking.

Loyalty of Employees.

24/7 Online Banking.

Internet banking facility.

Excellent Environment.

Efficient and Qualified Management.

Fewer Competitors as Islamic Banking.

A large range of Islamic Investment Schemes.

Islamic Leasing System.

No hidden charges.

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Rates are remarkably low as compared to other banks

Weakness:

Lack of awareness of the people.

Only two Branches in Sukkur

Less Advertisement Opportunities:

Big market to be captured

Introduction of innovational products

Open new branches in Sukkur and other small areas

Opportunities for provision of Islamic finance facilities such as Musharka,

Estasnaa, Ijara for commercial customers

Threats:

Islamic banks are increasing.

Traditional commercial banks are also introducing the Islamic Banking

Facility.

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SUGGESTION &   RECOMMENDATION S

Expanding their business by establishing new branches in those

areas which are near to the business area.

MBL has option to increase its customer ratio through efficient marketing

system

The bank must hire the efficient specialized marketing personnel

MBL must take a part in heavy advertisement as the people become aware of

Islamic banking system

Bank should provide on the job Training (OJT) to their employees

Bank should develop healthy relation with customer

MBL should give more compensation, incentives, benefits to their

employees for their hardworking and performance to improve more and

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more in future because it leads to improvement of overall bank’s

performance

Meezan Bank Limited Branch Network

Southern Region Central Region Northern Region

Hub ( Lasbela)Arifwala Abbottabad

HyderbabadBhawalpur Attock

Karachi Burewala Dara Ismail Khan

Mirpurkhas Chiniot Dina

NawabShahDaska Gujar khan

Queeta Dara Ghazi Khan Islamabad

SakrandFaislabad Jehlum

Sukkur Gojra Kohat

Tando AdamGujrawala Manserah

Tando Allah YarGujraat Mardaan

Hafizabad, Mian Chnnu Muzaffrabaad

Jhang, Mandi Bhahudden

Nowshera

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Kasur, LalaMusa Peshawar

Khanpur, Multan Rawalpindi

Khushab, RahimYar khan

Sawat

Lahore, Sadikabbad,

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