Internet Librarian International 2011

SILVER SPONSOR

ASSOCIATION SPONSOR

SUPPORTED BY

LEARNING PARTNERDIAMOND SPONSORS PLATINUM SPONSORS GOLD SPONSORS MEDIA SPONSORS

PRODUCED BY

The innovation and technology conference for information professionalsKnowledge and Information Management • Library Systems • E-Resources • Digital Libraries • Search

Navigating the New Normal – Strategies for Success

Programme26 October 2011 | 27 & 28 October 2011 | COPTHORNE TARA HOTEL,WORKSHOPS CONFERENCE AND SPONSOR SHOWCASE LONDON, UK

Register online at www.internet-librarian.com

Programme ChairsMarydee Ojala, Editor, ONLINE: Exploring Technology & Resources for Information Professionals (USA)David Raitt, Editor, The Electronic Library (The Netherlands)

Advisory CommitteeKaren Blakeman, RBA Information Services (UK)Ulla de Stricker, de Stricker Associates (Canada)Matthew Mezey, CILIP (UK)Brian Kelly, UKOLN (UK)Rajen Munoo, Singapore Management University (Singapore)Åke Nygren, Stockholm County Library & Stockholm Public Library (Sweden) Mary Peterson, Royal Adelaide Hospital (Australia)Michael Stephens, San Jose State University and Tame the Web (USA)Martie van Deventer, Council for Scientific and Industrial Research (South Africa)Katherine Allen, Information Today Ltd (UK)Val Skelton, Information Today Europe (UK)

Conference ManagementRichard T. Kaser, VP of Content, Information Today, Inc (USA)Jean Mulligan, Chief Operating Officer, Information Today Ltd (UK)

OrganiserInternet Librarian International is organised by Information Today, the publisher of Information Today Europe, Information Today, ONLINE and Searcher magazines, offering complete coverage of the library and informationworld.

Sponsors and PartnersIn addition to the support of our commercial sponsors shown on the front cover, Internet LibrarianInternational is partnered by world-leading industry associations, communities and publications. See page 13 for details of this year’s supporters and media partners.

Take advantage of the community atmosphere atInternet Librarian International to get to know yourcolleagues from around the world with whom youshare common interests. The activities shown belowgive delegates time to meet and talk informally.

SLA Europe Networking Reception SLA Europe and Information Today are pleased topresent an evening of networking drinks anddiscussion for ILI delegates and SLA Europemembers, generously sponsored by EBSCO, onWednesday 26 October from 18.30 – 20.30. Comealong and kick start ILI by meeting your fellowInternet Librarian International delegates, discussingthe hot topic of the day, and find out more aboutSLA Europe.

Delegate LunchesLunch is included in your conference registration soyou can continue your learning process by talkingwith your fellow delegates about their work.

Evening ReceptionAll conference delegates and speakers are invited toan informal drinks reception from 17.00 – 18.00 onThursday 27 October in the Sponsor Showcase,hosted by Information Today.

Networking DinnersJoin an informal group of conference delegates andspeakers for dinner at a neighbourhood restaurant onWednesday or Thursday evening. Watch the websitefor details and to sign up for a dinner group inadvance. (Everyone pays their own bill; restaurantswill be moderately priced.)

Networking Before and After the ConferenceJoin the conversation on Twitter, through blogs, andwith our Facebook group.

Twitter hash tag: #ili2011

Conference tag: ili2011

Facebook group: Internet Librarian International

Facebook event: Internet Librarian International

LinkedIn group: Internet Librarian International

4-5 Programme at a glance

6 Workshops

7-12 Conference Programme

13 Supporters and Partners

16 Registration Information

Contents Internet Librarian International

26 October 2011 | 27 & 28 October 2011 |WORKSHOPS CONFERENCE AND SPONSOR SHOWCASE COPTHORNE TARA HOTEL, LONDON, UK


World Class LearningInternet Librarian International –the innovation and technologyconference for informationprofessionals – brings togetherspeakers from around the globeto share their knowledge andexpertise. Thought-provokingkeynote speeches, terrificnetworking opportunities and aselection of in-depth workshopscreate an unparalleled forum fordelegates to share and learn fromeach other.

At Internet Librarian International,information professionals andpractising librarians share theirexperiences about their creativeprojects, innovative solutions andpractical implementationstrategies.

As an Internet LibrarianInternational delegate, you’llupdate your skills and learn aboutnew approaches, products andtechnology for finding, organisingand managing informationresources.

Energise your thinking and collectdozens of practical tips and toolsto take back to your workplace.Register for Internet LibrarianInternational today atwww.internet-librarian.com

Who Should Attend❚ Information professionals❚ Intranet managers❚ Research librarians❚ Portal managers❚ Content evaluators❚ Product developers❚ Documentalists❚ Information managers❚ University librarians❚ Web designers❚ Technical managers❚ Learning resource officers❚ Information analysts❚ Corporate, special librarians

And anyone with an interest ininformation management,discovery, technology andliteracy.

Special Networking Opportunities

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WelcomeWelcome to the 13th year of Internet LibrarianInternational – the innovation and technologyconference for information professionals.

At Internet Librarian International we focus on thetechnologies needed to move forward in ourorganisations and careers, and on innovativeimplementations of these technologies. We look attechnology trends, new models for the provision oflibrary and information services, resourcemanagement, search and discovery, and developinginnovative services to engage users. The programmefor Internet Librarian International is designed toprovide delegates with tools and inspiration so theycan succeed in the rich information world confrontingthem.

We are now in a time best characterised as the ‘NewNormal’. The new normal isn’t just about austerebudgets or doing more with less – it’s also aboutnew technologies. The new normal is having librarypatrons, users, customers or clients who know asmuch, or more, about technology as we do. It’sabout partnerships and transparency, about newways to develop and disseminate knowledge, aboutthe increasing importance of communication skills,about opening up access to information, data, andknowledge.

At Internet Librarian International a wide range ofprofessionals share their experiences aboutinformation services in this new normal environment.What strategies have been successful? What haveinformation professionals done to re-think and re-vitalise their libraries, information departments, andorganisations?

Internet librarians – and we use ‘librarians’ in itsbroadest possible sense – are amazingly proficient atrevolutionising their work environments, atunderstanding and using new technologies, atbringing creative thinking to problem solving, atcreating order out of chaos, and at demonstratingtheir value.

Whether you’re working in a library – public,academic, commercial or government – or if you’reoutside the traditional library embedded in a differentdepartment, designing websites, evaluating content,or acting as an independent researcher, you must beready to get outside your comfort zone and embracethe new normal. Internet Librarian International 2011brings together an international group of speakers toinform and invigorate you. They emphasise thepractical over the theoretical, talking about whatactually works, not what might work.

Attend Internet Librarian International 2011 to learnfrom your fellow professionals, to be stimulated bynew ideas and to take home with you the knowledgeto succeed in this new normal environment.

See you in London!

Marydee Ojala David RaittConference Co-Chair Conference Co-Chair

How the Future Internet will Shape LibrariesKlaus Tochtermann, Director, German National Library ofEconomics – Leibniz Information Centre for Economics andProfessor of Computer Media, University of Kiel (Germany)

With a background in both computer science and digitallibraries, Klaus Tochtermann shares his vision of the future of the internet andhow it will affect information professionals and libraries.

Changes in publishing strategies, information distribution models, and searchbehaviour present both risks and opportunities for internet librarians. At theGerman National Library of Economics, Tochtermann has introducedinnovative use of new technologies, social media, and internationalprofessional networking, including EconBot and EconBiz. Excitingdevelopments lie ahead for those in the information sphere.

Digital Innovations: Harnessing thePower of Technology and Social MediaKevin Anderson, Journalist (UK) Suw Charman-Anderson, Social software consultant and journalist (UK)

As the BBC’s first online journalist and, later, digital researcheditor for The Guardian, Kevin Anderson focused onevaluating and adapting digital innovations. Now he's afreelance journalist and digital strategist. Suw Charman-Anderson is a social software consultant and advocate ofblogs and wikis. Their opinions on data journalism, socialmedia, semantic search, digital rights and press freedom willresonate with information professionals. The intersection ofjournalism and libraries is robust, with many sharedphilosophies and actions from which internet librarians can take heart.

Closing PanelThe New Normal Needs a New YouMichael Stephens, San Jose State University & Tame the Web (USA)Ulla de Stricker, de Stricker Associates (Canada)

What are the skills that information professionals need to cultivate and acquireto meet the demands required by employers now and in the future? Whatchanges do we need to make in our attitudes and attributes? Newtechnologies, new ways to develop and disseminate knowledge, collaborativeworking patterns, altered expectations, open access and information securitynot only affect how we do our jobs but also where and why. This lively closingpanel discussion pulls together what we’ve learned from the conferencepresentations and provides suggestions for future success.

Sponsor ShowcaseInternet Librarian International’s unique Sponsor Showcase provides a centralnetworking hub for informal demos and conversations with the event’ssponsors – global information product and service providers. The Showcase isopen throughout the conference on 27 and 28 October.

Register OnlineConference registration is already open at www.internet-librarian.com

See the back page of this programme for registration information and detailsof our conference discounts.

Conference OverviewConference Keynotes

26 October 2011 | 27 & 28 October 2011WORKSHOPS CONFERENCE AND SPONSOR SHOWCASECOPTHORNE TARA HOTEL, LONDON, UK


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WELCOME AND OPENING KEYNOTE

How the Future Internet will Shape Libraries

Coffee break and Sponsor Showcase opens

TRACK A Technology Developments and Trends

A101 What’s on the Technology Horizon?Brian Kelly, UKOLN (UK)Åke Nygren, Stockholm Public Library & Stockholm County Library (Sweden)

A102 Taking Control of Technology Andrew Woolfson, Reynolds Porter Chamberlain LLP (UK)Tony Hirst, The Open University (UK)

Lunch break and visit the Sponsor Showcase

A103 New Ways of Analysing to Prove ValueMandy Phillips, Liverpool John Moores University (UK) Frank Cervone, Purdue University Calumet (USA)

A104 Innovations in Usage AnalysisDave Pattern and Bryony Ramsden, University of Huddersfield (UK)Lisa Charnock, Mimas, University of Manchester and Andy Land, University of Manchester (UK)

Tea break in the Sponsor Showcase

A105 Cutting-Edge Technology ProjectsRurik Thomas Greenall, NTNU (Norway)Terence Huwe, University of California, Berkeley (USA)Alexandre Lemaire and Jean-François Füeg, Ministry of Culture – Department of Public Libraries (Belgium)Christian Ducharme, W3line (France)

Drinks Reception for all attendees

TRACK B New Models for the New Normal

B101 Not So Secret Weapons – Advocacy and InfluenceGary Green, Voices for the Library (UK)Dean Frey, Red Deer Public Library (Canada)

B102 Visibility and Collaboration in Digital DomainsLinda Vidlund and Cecilia Petersson, Uppsala University Library (Sweden)Steven Buchanan and David McMenemy, University of Strathclyde (UK)

B103 Marketing your ResourcesRobin Dresel, National Library Board (Singapore)Beatrice Pulliam and Jenifer Bond, Providence College (USA)

B104 Rethinking Library WebsitesPaul Byfield, European Bank for Reconstruction and Development (UK)Jennifer Phillips-Bacher, Wellcome Trust (UK)

B105 Efficient and Effective:Case Studies for the New NormalMary Peterson, Royal Adelaide Hospital (Australia) Penny Robertson, Scottish Qualifications Authority (UK)Rob Pike and Anji Taylor, Defence Science and Technology Laboratory (UK)

TRACK C Transforming Resource Management

C101 The e-Book Revolution in LibrariesKate Worlock, Outsell (UK)Thomas Brevik, Lindaas Public Library (Norway)

C102 On the Move: Library Services on Mobile DevicesAlison McNab, DeMontfort University (UK)Trevor Dawes and Jennifer Baxmeyer, Princeton University (USA)

C103 Experimenting with e-ResourcesCeri Hughes, KPMG (UK)Esben Fjord, Gladsaxe Bibliotekerne (Denmark)

C104 Transforming ConsortiaMadeline Barratt, London Borough of Enfield (UK) Sharon Bostick and Tracy Byerly, University of Missouri (USA)

C105 Beyond Digital CollectionsHugh Look, Future Look (UK)Lorraine Estelle, JISC (UK)Jodie Double and Beccy Shipman, University of Leeds (UK) Willow Fuchs, University of Nottingham (UK)

09.00 – 10.15

10.15 – 10.45

10.45 – 11.30

11.45 – 12.30

13.45 – 14.30

14.45 – 15.30

15.30 – 16.00

12.30 – 13.45

16.00 – 17.00

17.00 – 18.00

Klaus Tochtermann, Director, German National Library of Economics – Leibniz Information Centre for Economics and Professor of Computer Media, University of Kiel (Germany)

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Internet Librarian International 2011 | Register online at www.internet-librarian.com

PROGRAMME AT A GLANCE

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Thursday 27 October

KEYNOTE

Digital Innovations: Harnessing the Power of Technology and Social Media


TRACK A Search & Discovery

A201 Making ConnectionsAndy Powell, Eduserv (UK) Bethan Ruddock, Mimas, University of Manchester (UK)

A202 Web Scale Discovery: Reaching Maturity? Athena Hoeppner, University of Central Florida (USA)


A203 Phil’s Latest DiscoveriesPhil Bradley, Internet Consultant (UK)

A204 Searching without GoogleKaren Blakeman, RBA Information Services (UK)

Closing Panel for Tracks A, B & C

The New Normal Needs a New YouMichael Stephens, San Jose State University & Tame the Web (USA) Ulla de Stricker, de Stricker Associates (Canada)

TRACK B New Users, New Audiences, New Behaviours

B201 Library Users in Turbulent Times Kayo Chang, Bahrain Polytechnic (Bahrain)Fed-a Kulenovic, Peace Support Operations Training Center (Bosnia and Herzegovina)Mohamed Mekawy, Madinet Nasr for Housing and Development (Egypt)

B202 Innovative Services to Engage UsersJoanna Ptolomey, Ptolomey Information Services (UK)A. Joyce Gozo, UNISA (South Africa)András Kardos, library.me.uk (Hungary) László Ladi and Péter Király National Library of Hungary (Hungary)

B203 Knowing Your Library UsersCathrine Linn Fjeldstad, Gjøvik University College (Norway) Donna Saxby, International School of Amsterdam (The Netherlands)

B204 Driving Collaboration with RepositoriesStephen Prince, Centre for Ecology and Hydrology, Natural Environment Research Council (UK)Claire Bundy, BioMed Central (UK)Howard Stansbury, Unlimited Priorities (UK)

09.00 – 10.00

10.00 – 10.30

10.30 – 11.15

11.30 – 12.30

13.45 – 14.30

14.45 – 15.30

15.45 – 16.30

12.30 – 13.45

Kevin Anderson, Journalist (UK) Suw Charman-Anderson, Social software consultant and journalist (UK)

TRACK C Teaching Others, Developing Ourselves

C201 Teaching OthersMichael Stephens, San Jose State University & Tame the Web (USA)

C202 Teaching Information SkillsJenny Evans and Ruth Harrison, Imperial College London (UK)Andy Tattersall, ScHARR – University of Sheffield (UK)Karen Marie Øvern, Gjøvik University College (Norway)

C203 Developing OurselvesJulio dos Anjos, INCITE (Portugal)Jo Alcock, Birmingham City University (UK)

C204 New Skills for the New NormalPavlinka Kovatcheva, University of Johannesburg (South Africa)Nicola Franklin, Fabric Recruitment Consultancy (UK)Agnieszka Dlugosz and Magdalena Wójcik, Jagiellonian University (Poland)

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Friday 28 October

www.internet-librarian.com

The Internet LibrarianInternational workshopsare designed to offer in-depth, interactive learningin small groups. Theworkshop leaders areexperienced librarians andinformation professionals,all practising experts in thesubject areas. Register fora workshop and increasethe value you get fromattending Internet LibrarianInternational.

WORKSHOPS REGISTRATION – Register online at www.internet-librarian.com

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10.00 – 17.00

WebSearch AcademyKaren Blakeman, RBA Information Services (UK)Marydee Ojala, ONLINE Magazine (USA)Arthur Weiss, AWARE (UK)

Sharpen your search skills, keep up with the changing web world andlearn the vital elements of effective research at WebSearch Academy.

WebSearch Academy offers the perfect opportunity to learn fromworld-class power searchers. This one-day event enhances yoursearch creativity, provides essential information about changes insearch engines, introduces new resources, and puts it in context forserious researchers – information professionals, librarians, freelancers,journalists, information managers, and serious researchers. Revisit howyou use the internet for research. Rethink your approach to search.

Academy topics include the following:

❚ Search Engine Update ❚ Alternative Search Engines ❚ Searching the Social, Real-time web ❚ Strategising Search

Full workshop programme details at www.internet-librarian.com

About the workshop leadersKaren Blakeman provides training and consultancy on the use of theinternet for business, social and collaborative web tools, and onaccessing and managing information resources. Marydee Ojala editsONLINE magazine, writes for information industry publications and isa frequent speaker at international conferences. Arthur Weiss’company, AWARE, is a UK-based marketing and managementconsultancy offering clients business support services that helpsclients get the best from their resources.

10.00 – 17.00

Fundamentals of Taxonomies, Metadata and Digital Asset ManagementJohn Horodyski, DAM Education (Canada), Peter Van Teeseling, DAM Education (The Netherlands)

This one-day workshop introduces the basic concepts, terminology,practices and application of digital asset management before movingon to discussions about metadata, workflow, taxonomy, data securityand preservation of digital assets.

As well as covering the fundamentals of metadata, topics includemetadata standards, best practices, asset evaluation andcategorisation, controlled vocabulary, interoperability, taxonomies,processes and workflow, as well as advanced best practices,workflows and metadata optimisation.

Full workshop programme details at www.internet-librarian.com

About the workshop leadersJohn Horodyski is Principal, DAM Education (www.dameducation.com)and Manager, Digital Programming, Product Development at the CBC(Canadian Broadcasting Corporation). John teaches a graduate courseat San José State University, School of Library & Information Science inDigital Asset Management. He holds a Masters in Archival Studies anda Masters in Library and Information Science from the University ofBritish Columbia and is Managing Editor of the Journal of Digital AssetManagement. Peter Van Teeseling is Principal – EU for DAM Education.He specialises in teaching people to understand new media and itsinfluence on organisations.

W1

W2

Workshops are priced separately from the main Internet Librarian International conference and include coffee andlunch breaks. See back page for full conference registration information.

Full-day workshops (W1 & W2) £240 + VAT (£288.00) Half-day workshop (W3) £195 + VAT (£234.00)


Wednesday 26 OctoberWorkshops

14.00 – 17.00

Web Managers AcademyFrank Cervone, Purdue University Calumet(USA)

Expectations of what constitutes a goodwebsite grow higher by the day. Userswant an intuitive interface, constantaccessibility and high quality information.Administrators are increasingly seekingboth qualitative and quantitative data tojustify the expense of maintaining andupdating websites. Library web managersmust satisfy all these demands andanticipate new requirements.

This half-day worshop explores ways totake your website to the next level. Gettips, techniques and strategies to help youin your web manager role. Learn about cooltools and new technologies, supported byexamples and practical implementationadvice, as well as how to evaluate andmeasure the strengths and weaknesses ofyour website.

Full workshop programme details atwww.internet-librarian.com

About the workshop leaderFrank Cervone is the Vice Chancellor forInformation Services and Chief InformationOfficer, Purdue University Calumet.Previously he was Director of Library,Information and Media Studies at ChicagoState University and Associate UniversityLibrarian for Information Technology atNorthwestern University. He is the author offour books and holds a Ph.D. inManagement and Information Systems. Heis an active member of IFLA and ALA.

18.30 – 20.30

SLA Europe NetworkingReception SLA Europe and Information Today arepleased to present an evening ofnetworking drinks and discussion for ILIdelegates and SLA Europe members,generously sponsored by EBSCO, onWednesday 26 October from 18.30 –20.30. Come along and kick start ILI bymeeting your fellow Internet LibrarianInternational delegates, discussing thehot topic of the day, and find out moreabout SLA Europe.

W3


09.00 – 10.15

Welcome and Opening Keynote

How the Future Internet will Shape LibrariesKlaus Tochtermann, Director, GermanNational Library of Economics – LeibnizInformation Centre for Economics andProfessor of Computer Media, University of Kiel (Germany)

With a background in both computerscience and digital libraries, KlausTochtermann shares his vision of the future of theinternet and how it will affect informationprofessionals and libraries. Changes in publishingstrategies, information distribution models, and searchbehaviour present both risks and opportunities forinternet librarians. At the German National Library ofEconomics, Tochtermann has introduced innovativeuse of new technologies, social media, andinternational professional networking, includingEconBot and EconBiz. Exciting developments lieahead for those in the information sphere.

10.15 – 10.45


TRACK ATechnology Developments and Trends

10.45 – 11.30

What’s on the Technology Horizon? Brian Kelly, UKOLN (UK)Åke Nygren, Stockholm Public Library & Stockholm CountyLibrary (Sweden)

What’s happening on the technology front line?Technology experts discuss how today’s cutting edgedevelopments could impact information use and provisionin the near future, and disrupt the way we work and theservices our users expect us to provide. From newdevices to new ways of engaging users, what are theimplications and opportunities of technological innovationfor libraries? Come and find out.

11.45 – 12.30

Taking Control of Technology Andrew Woolfson, Reynolds Porter Chamberlain LLP (UK)Tony Hirst, The Open University (UK)

In the new normal world, experimentation and non-traditional technology implementation are one way to stayahead of the game. Andrew Woolfson explains how lawfirm RPC have developed ‘Edge’, a new social platformdesigned to understand the way people work, married tothe attributes of social media within the unique demandsof a legal environment and the broader business context.Tony Hirst reveals how non-developers can bypass the ITdepartment and mash up their own web apps, from richinteractive visualisations to powerful, realtime currentawareness monitoring systems.

12.30 – 13.45

Lunch break and visit the Sponsor Showcase13.45 – 14.30

New Ways of Analysing to Prove ValueMandy Phillips, Liverpool John Moores University (UK) Frank Cervone, Purdue University Calumet (USA)

Library collections are going digital and librarians areincreasingly using social media. One way to determine ifthese resources and activities benefit the organisation isthrough evidence-based analysis. Students at Liverpool JohnMoores University use blogs, wikis, Twitter, Facebook andFoursquare, as well as the library website. The challenge is tolook at all avenues of the library's web presence anddetermine cultural shifts that need to be made. FrankCervone will explain how librarians can use scientificmethodologies for analysing social networks, to ascertainwhether using social media is having the desired effect.From both libraries, lessons can be learned that affect otherinstitutions' web presence and convey the value of the library.

14.45 – 15.30

Innovations in Usage AnalysisDave Pattern and Bryony Ramsden, University ofHuddersfield (UK)Lisa Charnock, Mimas, University of Manchester and Andy Land, University of Manchester (UK)

A study at the University of Huddersfield found a strongcorrelation between library use and final grades. Thelatest findings from the JISC-funded Library Impact DataProject extends the research across eight campuses.Charnock and Land discuss the SALT Project (Surfacingthe Academic Long Tail) which mines circulation data touncover the value of under-used materials for research. Ata time when the value of libraries, both academic andpublic, is being questioned, proof of a positive linkbetween library usage and educational attainment couldprovide libraries with a strong argument to demonstratetheir continued worth to educational institutions and towider society.

15.30 – 16.00

Tea break in the Sponsor Showcase16.00 – 17.00

Cutting-Edge Technology ProjectsRurik Thomas Greenall, NTNU (Norway)Terence Huwe, University of California, Berkeley (USA)Alexandre Lemaire and Jean-François Füeg, Ministry ofCulture – Department of Public Libraries (Belgium)Christian Ducharme, W3line (France)

Three libraries from around the world are working onexciting projects related to recent breakthroughs in newtechnologies. The Norwegian University of Science andTechnology is looking at the practical creation and hostingof linked data, with particular interest in using semantictechnologies to leverage content across multiple sites andmedia; this has led to changes in technology and the libraryorganisation. The University of California, Berkeley isstudying recent breakthroughs in data retrieval using a newform of analytical software widely known as “meaningbased computing”. MBC analyses language patterns inways that mimic human reasoning. A meta-union catalogueproject in Belgium has adopted web 2.0 functionalities,customisation options and content enhancement fromsocial networks. Learn about the implications of these newtechnologies for your workplace.

A101

A103

A104

A105

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Thursday 27 OctoberConference Programme

Thursday 27 OctoberConference Programme


TRACK BNew Models for the New Normal

10.45 – 11.30

Not So Secret Weapons – Advocacy and InfluenceGary Green, Voices for the Library (UK)Dean Frey, Red Deer Public Library (Canada)

In mid-2010 Twitter brought together a group ofinformation professionals from across the UK who wereconcerned about the future of public libraries. Thesevirtual discussions on Twitter led to the formation of thenational campaign Voices for the Library. Within twoweeks, a website and various online social networkingpresences had been set up for the campaign and strongsupport from inside and outside the profession wasquickly established. In Canada, The Red Deer PublicLibrary is the licensee and a key partner in planning forthe first TEDxRedDeer conference. This gives libraries anopportunity to take a leadership role in their community,connecting with decision makers, influencers and librarycustomers in a new way. Find out how the event wasplanned, what went wrong, what went right and howothers can learn from the Red Deer experience.

11.45 – 12.30

Visibility and Collaboration in Digital DomainsLinda Vidlund and Cecilia Petersson, Uppsala UniversityLibrary (Sweden)Steven Buchanan and David McMenemy, University ofStrathclyde (UK)

How can digital materials be made more visible in thephysical library and how can the physical library becomeboth a social and a learning space? Uppsala UniversityLibrary is experimenting with QR codes, TV monitors,photo frames and skills. Although the trend is towarddigital collections, print books are still in demand. Asdigital libraries evolve from content-centric systems toperson-centric systems, Buchanan and McMenemyhighlight how emergent public library collaboration in theUK offers the opportunity to enhance and extend services.

12.30 – 13.45


13.45 – 14.30

Marketing your ResourcesRobin Dresel, National Library Board (Singapore)Beatrice Pulliam and Jenifer Bond, Providence College (USA)

To actively promote its e-resources collection, the NationalLibrary Board Singapore has employed a layered strategy,from awareness across the general public to educationalsessions customised for specific target groups.Providence College shares how it is using QR codes, e-branding, mobile technologies and more – many at little orno cost – to create eye-catching marketing campaignstargeted at its communities, while promoting and utilisingall modes of access and delivery.

14.45 – 15.30

Rethinking Library WebsitesPaul Byfield, European Bank for Reconstruction andDevelopment (UK)Jennifer Phillips-Bacher, Wellcome Trust (UK)

The European Bank for Reconstruction and Developmentput forward a business case for developing an extranetfor its legal department and is now developing a systemto share information with external law firms and the legalreform community. This case study shares successes andfailures that the project has encountered. The WellcomeDigital Library engages a global audience with meaningfulcontent and a vibrant web presence. Content strategy forits new website involved auditing the current content,identifying gaps and areas of improvement, measuringsuccess through user research and analysis, anddeveloping a sustainable plan to create engaging newcontent.

15.30 – 16.00


16.00 – 17.00

Efficient and Effective: Case Studies for the New NormalMary Peterson, Royal Adelaide Hospital (Australia) Penny Robertson, Scottish Qualifications Authority (UK)Rob Pike and Anji Taylor, Defence Science and TechnologyLaboratory (UK)

How can information professionals confronted with amyriad of resources make correct choices and maintainlevels of service – particularly with less money to spend?Management options, using the health sector in Australiaas an example, include looking at the types of resourcesavailable and evaluating them in light of budgets, patronneeds, and usage patterns. What about an organisationwith no clearly defined information management policythat is heavily geared towards creating content? The SQAis rolling out an enterprise content management systemand pushing the ideas of social software and shared waysof working. As a government body that conducts andsponsors research, Dstl is piloting different methods foreliciting knowledge to make the most of the knowledge itgenerates and curates. This means encouraging aninstitutional cultural change from “need to know” to “needto share”.

B101

B102

B103

B104

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Questions?Contact the organisers:

Woodside, Hinksey Hill, Oxford OX1 5BE, UK

T +44 (0)1865 327813 E [email protected]


TRACK CTransforming Resource Management

10.45 – 11.30

The e-Book Revolution in LibrariesKate Worlock, Outsell (UK)Thomas Brevik, Lindaas Public Library (Norway)

e-Books and e-publishing of all kinds continue to evolve.Kate Worlock of industry analyst firm Outsell takes a lookat some of the publishing trends underlying the eBookrevolution, and explores the impact on libraries andinformation services. The non-physical format ofelectronic literature poses particular challenges forlibraries – Thomas Brevik sums up the experiences of ayear as embedded librarian in the ELMCIP project and thepresentation of electronic literature at Bergen PublicLibrary.

11.45 – 12.30

On the Move: Library Services on Mobile DevicesAlison McNab, DeMontfort University (UK)Trevor Dawes and Jennifer Baxmeyer, Princeton University (USA)

There are significant promotional and support issues forlibraries offering mobile applications. Alison McNabexplores the challenges of reference managementsoftware delivered via web and mobile applications thatcan be used by researchers on the move. PrincetonUniversity library set up a project to purchase several newelectronic devices for library staff to experiment with inpreparation for the launch of a library programme tocirculate electronic devices (Kindles, Nooks, iPads, andARCHOS tablets) to its patrons. Trevor Dawes andJennifer Baxmeyer provide insight and practicalinformation on how participants can develop a similarprogramme in their own organisations.

12.30 – 13.45


13.45 – 14.30

Experimenting with e-ResourcesCeri Hughes, KPMG (UK)Esben Fjord, Gladsaxe Bibliotekerne (Denmark)

KPMG is a global business with over 130,000 employeesmany of whom need access to mobile knowledge andinformation services. As Director – Global KnowledgeBusiness Leader, Ceri Hughes understands what it takesto keep a dispersed workforce informed. Gladsaxe PublicLibraries are experimenting with how iPad tablets can beused in the library. The project did not set out to developapps or content, but rather to expose and collect readilyavailable apps that have already been developed and takethem into an everyday library context, as well as to findsolutions to practical matters like security andpresentation. Discover the lessons learned and getpractical advice on how you could start your owninitiatives.

14.45 – 15.30

Transforming ConsortiaMadeline Barratt, London Borough of Enfield (UK) Sharon Bostick and Tracy Byerly, University of Missouri(USA)

The London Libraries Consortium brings economies ofscale and benefits to more than two million library users.It is much more than a procurement vehicle, and worksacross geographical borders and political boundaries tomeet the needs of its diverse communities. This sessionexplains how technology underpins the drive for growth,and how the consortium model can be used to gain avoice for library services with politicians and policymakers. Library consortia in the US are experiencing aneed to reaffirm their relevance, both because of budgetand new ways of acquiring and managing information.The transformation of a consortium in Missouri involvedredefining itself to help libraries remain focused on theirprimary mission.

15.30 – 16.00


16.00 – 17.00

Beyond Digital CollectionsHugh Look, Future Look (UK)Lorraine Estelle, JISC (UK)Jodie Double and Beccy Shipman, University of Leeds (UK)Willow Fuchs, University of Nottingham (UK)

In the UK the government is radically changing the wayteaching is funded. This has serious implications for JISCCollections, which is reviewing its banding scheme. HughLook presents the first comprehensive review of thescheme and explains its effects on libraries. LeedsUniversity is being asked to manage all kinds of objecttypes, including open access publications, video, datasets, images and more. Success requires rethinkingservices and workflow while engaging with faculty. Openaccess is now well established in academic libraries.Changes in the publishing industry have led toexperimentation with different models, with thousands ofjournals now offering some form of open accesspublishing option. A study carried out by Nottingham’sCentre for Research Communications investigatedacademics’ beliefs and behaviours and suggests ways toencourage open access publishing.

17.00 – 18.00

Drinks ReceptionAll conference delegates and speakers are invited to aDrinks Reception from 17.00 – 18.00 in the SponsorShowcase, hosted by Information Today.

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09.00 – 10.00

Keynote

Digital Innovations: Harnessingthe Power of Technology andSocial MediaKevin Anderson, Journalist (UK) Suw Charman-Anderson,Social software consultant andjournalist (UK)

As the BBC’s first onlinejournalist outside of the UKand, later, digital researcheditor for The Guardian, Kevin Anderson focused onevaluating and implementing digital innovations. Nowhe’s a freelance journalist and digital strategist. Hetalks about how new social and semantictechnologies are helping news organisations revealthe richness of their journalism to audiences andlooks at how news organisations are developing newways for audiences to add metadata to content andgather data for stories.

Suw Charman-Anderson, a social technologist andwriter looks at crowdsourcing, where the public isasked to help transcribe records or add metadata.This not only adds immense value to digitalcollections, it can also enhance accessibility andprovide new data for analysis. Crowdsourcing notonly helps institutions tackle huge tasks inappropriatefor computational solutions, it also engages andeducates the public and provide opportunities togrow online communities of interest.

10.00 – 10.30


TRACK ASearch & Discovery

10.30 – 11.15

Making ConnectionsAndy Powell, Eduserv (UK)Bethan Ruddock, Mimas, University of Manchester (UK)

‘Openness’ and ‘linkedness’ can provide a powerfulplatform for social interaction, which in turn providesopportunities for research and learning. Andy Powellshares his view of new ways of thinking about theprovision of digital library services. Bethan Ruddock willdescribe the LOCAH project, a JISC-funded project toopen up Copac and Archives Hub data as Linked Datawhich aims to put archival and bibliographic data at theheart of the linked Data Web, making new links betweendiverse content sources, enabling the free and flexibleexploration of data and enabling researchers to make newconnections between subjects, people, organisations andplaces.

11.30 – 12.30

Web Scale Discovery: Reaching Maturity?Athena Hoeppner, University of Central Florida (USA)

Web Scale Discovery (WSD) is taking the library world bystorm. While all the systems offer a Google-like searchacross catalogues and subscription content, WSDvendors each have their own philosophies, technologies,content agreements and related services, not to mentionnew concepts and terminologies. Athena Hoeppnerexplains WSD concepts and terminology and shares theresults from interviews with the major WSD vendors.

12.30 – 13.45


13.45 – 14.30

Phil’s Latest DiscoveriesPhil Bradley, Internet Consultant (UK)

Phil Bradley's blog, bolstered by his observations onTwitter and Facebook, is read around the world byinformation professionals trying to keep up with the latestin search engines, search technology and usefulwebsites. In this session, he shares his latest finds andgives his opinion on their value to informationprofessionals. Why sit at home and read the blog whenyou can see Phil in person and benefit from his insights?

14.45 – 15.30

Searching without GoogleKaren Blakeman, RBA Information Services (UK)

Having problems with Google? Fed up with it ignoringyour search terms and giving you something completelydifferent? Or confused by irrelevant tweets from completestrangers in your results list? Personalisation, localisation,social networks and semantic search are all being used byGoogle in an attempt to improve relevance but it can gohorribly wrong. It is time to rethink your strategy and lookat other search engines and specialist tools that are outthere. This session looks briefly at how Google works andexplores the effect this is having on relevance andaccuracy.

15.45 – 16.30 Closing Panel for Tracks A, B & C

The New Normal Needs a New YouMichael Stephens, San Jose State University & Tame the Web (USA)Ulla de Stricker, de Stricker Associates (Canada)

What are the skills that information professionals needto cultivate and acquire to meet the demands requiredby employers now and in the future? What changesdo we need to make in our attitudes and attributes?New technologies, new ways to develop anddisseminate knowledge, collaborative workingpatterns, altered expectations, open access andinformation security not only affect how we do ourjobs but also where and why. This lively closing paneldiscussion pulls together the learnings gleaned fromconference presentations and provides suggestionsfor future success.

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TRACK BNew Users, New Audiences,

New Behaviours

10.30 – 11.15

Library Users in Turbulent Times Kayo Chang, Bahrain Polytechnic (Bahrain)Fed-a Kulenovic, Peace Support Operations Training Center(Bosnia and Herzegovina)Mohamed Mekawy, Madinet Nasr for Housing andDevelopment (Egypt)

Upheavals in Bahrain have forced the BahrainPolytechnic’s Library Learning Center to change how itdelivers information. Librarians can learn from the youthof Bahrain, particularly their use of social media to spreadinformation more widely. Bosnia and Herzegovinaprovides insights into the role of libraries in post-conflictsocieties. How can libraries in Egypt work to increaseinformation literacy and bridge the information gapbetween younger and older generations? This paneldiscussion tracks the vital role that libraries can playwithin society as a whole.

11.30 – 12.30

Innovative Services to Engage UsersJoanna Ptolomey, Ptolomey Information Services (UK)A. Joyce Gozo, UNISA (South Africa)András Kardos, library.me.uk (Hungary) László Ladi and Péter Király National Library of Hungary (Hungary)

Three information services in three different countriesreveal how they are innovating to better serve their users.When people become ill they need information – not justhealth information, but also social care, finance, housing,and citizen rights. Their quest could take them to manydifferent agencies, each with a unique, closed informationrepository system. A better way to share information maylie in the community itself. Joanna Ptolomey explores howusers can effectively curate and moderate content forthemselves. The University of South Africa (UNISA)harnesses web 2.0 technologies to provide informationresources and services to students in a distanceeducation environment. The central library portal ofHungary aims to bring librarians and readers closer in acooperative environment. Current goals include deepintegration with social networking sites like Facebook,going way beyond a simple “Like” button, and a Googlemap-based search engine for locally relevant books.

12.30 – 13.45


13.45 – 14.30

Knowing Your Library UsersCathrine Linn Fjeldstad, Gjøvik University College (Norway)Donna Saxby, International School of Amsterdam (The Netherlands)

For planning purposes, librarians need to understand thebehaviours of those who physically enter the library,whether it’s a public library or an academic one. CathrineLinn Fjeldstad explains how a ‘count the traffic’ methodwill help show a library’s value. Small school librariesknow their audience very well and enjoy freedom andflexibility. Innovative uses of technologies, such as QRcodes, social bookmarking, embedded widgets and, even,Batgirl’s adventures, help students looking for informationand something good to read.

14.45 – 15.30

Driving Collaboration with RepositoriesStephen Prince, Centre for Ecology and Hydrology, NaturalEnvironment Research Council (UK)Claire Bundy, BioMed Central (UK)Howard Stansbury, Unlimited Priorities (UK)

Themes of collaboration, digitisation and technologicalinnovation permeate the information world. NERC’srepository went live in 2007 and has undergone furtherdevelopment to increase partnership working, improveefficiency and develop new business processes. BioMedCentral's observations about open repositories describehow a repository can become an in-depth researchcollaboration tool. Howard Stansbury explains howinformation repositories of all kinds are being challengedto adapt to a changing paradigm in facilities, resourcesand services.

15.45 – 16.30 Closing Panel

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What delegates said aboutInternet Librarian Internationallast year…“A real treat”

“Inspirational and thought-provoking”

“Offers info pros practical and innovationsolutions they can take and apply”

“A great opportunity to network”

“I find it a must”

“A great conference”

“Thanks for a very stimulating event”



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Friday 28 OctoberConference Programme

TRACK CTeaching Others, Developing Ourselves

10.30 – 11.15

Teaching OthersMichael Stephens, San Jose State University & Tame theWeb (USA)

Expanding on his research on the effect of Learning 2.0programmes in Australian libraries, initially done when hewas the 2009 CAVAL Visiting Scholar, Michael Stephens,whose background is in public libraries, presents anoverview of emerging literacies related to digital media,information exchange and education. The phrase"information literacy" has expanded well beyond itsoriginal meaning and now encompasses a wide range ofmedia with which information professionals should befamiliar and able to explain and teach to others.

11.30 – 12.30

Teaching Information SkillsJenny Evans and Ruth Harrison, Imperial College London (UK)Andy Tattersall, ScHARR – University of Sheffield (UK)Karen Marie Øvern, Gjøvik University College (Norway)

The Learning 2.0 programme at Imperial College, basedon Helene Blowers’ 23 Things idea, is now moving aheadto Research 2.0. The programme has been adapted tobest meet the needs of PhD students. Engaging with theweb 2.0 community has been a key objective. At ScHARR,Bite Size technology sessions, lasting only 20 minutes,have effectively helped staff and students learnsomething new about technology. In Norway, newmethods of performing and assessing information literacycourses suggest that embedding the courses makeslearning meaningful.

12.30 – 13.45


13.45 – 14.30

Developing OurselvesJulio dos Anjos, INCITE (Portugal)Jo Alcock, Birmingham City University (UK)

In Portugal, an analysis of the evolution of 23 Things triesto answer the question, ”Is the new normal 2.0 or 1.5?“Come and hear the answer. Alcock wonders if it’s bad tobe a twit and explores how you can use microbloggingand social software to Get Things Done. This philosophy,articulated by David Allen in 2001, works on the principlethat to progress toward our goals we must effectivelymanage incoming information. Alcock, a self-confessedproductivity tool geek, shares her experiences with avariety of different tools and demonstrates how tointegrate the best of these tools into the research librarianworkflow.

14.45 – 15.30

New Skills for the New NormalPavlinka Kovatcheva, University of Johannesburg (South Africa)Nicola Franklin, Fabric Recruitment Consultancy (UK)Agnieszka Dlugosz and Magdalena Wójcik, JagiellonianUniversity (Poland)

To be effective, information professionals must keep upwith their own professional development. Newopportunities can be found in social media, virtual learningenvironments, embedded librarianship, and deliveringmobile access. These new roles require multiple skills andadjusting to the new environment can be a challenge. Thespeakers in this session help you identify which skills towiden and develop to make the most of the new rolesand opportunities that are available.

15.45 – 16.30 Closing Panel

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Questions?Contact the organisers:

Woodside, Hinksey Hill, Oxford OX1 5BE, UK

T +44 (0)1865 327813 E [email protected]

/

Why you should attend❚ Over 30 case studies covering

projects in special, academic andpublic libraries

❚ Three simultaneous tracks

❚ Opportunities to talk with informationproduct designers and sellers

❚ Network with colleagues from aroundthe globe

❚ Strategies for moving outside theecho chamber

❚ World class learning

ASLIB is a membership associationfor people who manageinformation and knowledge inorganisations. ASLIB providestraining, advice and networkingservices, focusing on dataprotection, intellectual property andinformation governance issues.Established in 1924, as theAssociation for Special Librariesand Information Bureaux, ASLIBwas acquired by Emerald GroupPublishing in 2010.

The Multimedia Information andTechnology Group (MMIT) aims tounite CILIP (Chartered Institute ofLibrary and InformationProfessionals) members andstandalone members of our Groupwho are engaged in, or interestedin, multimedia information andtechnology developments in library& information science as well asarts, education and museums.

SFIS – Swedish Association forInformation Specialists – is a non-profit organisation for informationmanagement professionals. Theassociation has some 900members from private and publicsectors, universities, governmentand large and small companies. Itaims to improve members’professional skills, helping them tostay at the cutting edge of globalchanges.

UKeiG is a well-established andactive group for informationprofessionals, users anddevelopers of electronicinformation resources, offering awide range of practical workshops,seminars and forums. Updates andinformation on UKeiG activities areavailable via many platformsincluding their website, blog, emaildiscussion list, RSS feeds andTwitter. www.ukeig.org.uk

Computers in Libraries

CILIP is the leading membershipbody for library and informationprofessionals in the UK. A key partof its work is to support members’personal and professionaldevelopment, whether throughqualifications, workshops,professional involvement, informallearning or networking. Attendanceat conferences such as InternetLibrarian International forms animportant part of this development,and brings many benefits toindividuals and their organisations.CILIP is extremely proud to beAssociation Sponsor of ILI. Theconference themes are ever morerelevant to the CILIP community asshown by recent articles in itsmagazines Update and Gazette.

New books from CILIP’s bookpublishing business FacetPublishing include How to UseWeb 2.0 in Your Library by PhilBradley and OrganisingInformation: From the Shelf to theWeb by G G Chowdhury andSudatta Chowdhury.CILIP Training and Developmentoffers courses on Internet SearchTechniques and Using the web toresearch companies and markets.For more information about CILIP,our books and training visitwww.cilip.org.uk

The Special Libraries Association(SLA) (www.sla.org) is a nonprofitglobal organisation for innovativeinformation professionals and theirstrategic partners. It promotes andstrengthens its members throughlearning, advocacy and networking

initiatives. SLA Europe, founded in1972, is a thriving network forinformation professionals in the UKand across Europe.

Supporters and PartnersIn addition to our commercial sponsors shown on the front cover, we’d like to thank our industry supporters and media partners.


13

Association Sponsor

Learning Partner

Supported by

Media PartnersComputers in Libraries is a monthlymagazine that serves as a showcase andforum for library tech professionals to sharetheir technological projects and successstories with one another. The magazine’sreader-friendly features and columns focuson practical applications of technology inpublic, school, academic, corporate, andspecial libraries. Computers in Libraries isthe librarian’s only independent, peer-to-peer resource on library systemsand.automation technology. It’s all tech, allthe time. www.infotoday.com/cilmag

Emerald Group Publishing Limited. TheElectronic Library Editor, Dr David Raitt, is anInternet Librarian International ProgrammeChair and invites delegates and presentersto submit manuscripts for possiblepublication in this leading internationaljournal – www.emeraldinsight.com/el.htm.Submit online athttp://mc.manuscriptcentral.com/tel

FreePint publishes resources and websitesto help knowledge workers interact moreeffectively with information. Sign up for freenewsletters, browse reports for purchaseand connect with other info prosworldwide. www.freepint.com

FUMSI helps everyone within anorganisation Find, Use, Manage and ShareInformation. Practical articles written byexperts in the field, a Q&A forum, topic-focused reports and the monthly FUMSIMagazine support continuous learning toraise the value of information work of allkinds. www.fumsi.com

Information Today Europe provides news,facts and figures, strategic thinking, andinformed comment on the trends shapingthe global information space. InformationToday Europe focuses on innovation,technology and strategies for success in awide range of information settings fromcorporate environments to academic andpublic libraries. Sign up to receive regulareNews at: www.infotoday.eu

Information Today, a monthly newspublication, keeps information professionalsin the know about news and industry trendsthat shape our world. It offers hard-hittingfeatures that provide insight and analysiswhile delivering updates about the latestinnovative services and products.www.infotoday.com/IT

jobsforinfopros.com is an independent job board advertisinginformation jobs. jobsforinfopros.com workswith recruitment agencies and direct clientsto bring you a blend of the best and latesttraditional and contemporary jobs from avariety of work environments. Including lawfirms, professional service firms, banking andfinance companies, consultancies, publiclibraries, utilities, arts establishments,museums, charities, government bodies,media companies, property firms, scienceand pharmaceuticals companies andacademic libraries.www.jobsforinfopros.com

ONLINE: Exploring Technology & Resourcesfor Information Professionals is written forboth experienced and novice informationprofessionals – librarians in academic,corporate, and government work settings;serious researchers; webmasters; sitedesigners; content managers; and thoseinvolved in knowledge/informationmanagement. It publishes practical articles,product reviews, case studies, andinformed opinions about selecting, using,manipulating, and managing digitalinformation products.www.infotoday.com/online

Panlibus Magazine. To complement ournewsletters, blogs and forums, Talisproduces a free library-focused quarterlymagazine called Panlibus. Panlibus bringsyou the latest news from the library sector.Features include thought-leadership articlesfrom prominent figures in the libraryindustry, reports on projects currently beingundertaken by libraries and other library-focused industries, and reviews of events.www.talis.com/panlibus/

Research Information is Europe’s premiermagazine, website, and electronicnewsletter, for those working in publishing,information management, or libraries.Distributed worldwide in print and digitalformats, it tracks developments ininformation management, electronicpublishing, libraries, database searchingand ebooks, across science, technology,industry and the social sciences.www.researchinformation.info

With a combination of web resources,eNews, mobile services, special reportsand face-to-face events, infotoday.eubrings together news, analysis, reviews,case studies, opinion, and discussion.

infotoday.eu equips you with practicaladvice, ideas and insights that help youdo your job better, contribute to yourprofessional development and improveyour value within your organisation.

infotoday.eu focuses on innovation,technology and strategies for success ina wide range of global informationsettings, from corporate environments toacademic and public libraries, interpretedand amplified for a European audience.

Topics covered include knowledge andinformation management, e-resources,search and discovery, professionaldevelopment, e-publishing news,technology updates, social media inaction, and digital library strategies.

www.infotoday.eu

www.infotoday.euBrand new resources offering news and analysis forEurope’s knowledge and information professionals

Web – eNews – EventsNews, facts and figures, strategic thinking and informed comment on the trends shaping the globalinformation space

Sign up today for our regular eNewsletter at:

www.internet-librarian.com 16


Registration InformationRegister online at www.internet-librarian.com

Hotel and Travel ArrangementsInternet Librarian International takesplace at the Copthorne Tara Hotel,London W8 5SR, UK

How to find usThe nearest underground station isHigh Street Kensington on the Circleand District lines. From KensingtonHigh Street turn into Wrights Laneand the hotel is located at the end ofthe street in Scarsdale Place, a fiveminute walk from the undergroundstation.

Hotel ReservationsEvent Express is the official hoteland travel agency for InternetLibrarian International 2011. EventExpress provides a hotel reservationand travel service that gives youaccess to their specially discountedrates at the Copthorne Tara Hoteland other hotels convenient to thevenue. To make your reservationplease visit the Event Expresswebsite:www.eventexpressuk.info/index.asp?e=Librarian11

Cancellations and SubstitutionsNo refunds will be allowed for non-attendance or cancellation after 24September 2011. An administrativefee of £50 (+VAT) will be charged forany cancellation received after a firmbooking has been made.Substitutions for the same amount offees may be made until 24September 2011. Please indicate thename and the title of the person whowill be replacing the originalregistrant. After 24 September allchanges must be made at theconference.

Fee Includes:❚ Participation in any conference

track for each day booked(delegates may switch betweentracks as they choose)

❚ Conference portfolio bag

❚ Lunch, coffee and tea breaks

❚ Drinks Receptions on Wednesday 26 October andThursday 27 October

Conference DiscountsAs well as our early bird discount(expires 24 September),organisations sending more than oneregistrant can benefit greatly by thefollowing discounted rates on fullconference registrations only. Seewww.internet-librarian.com for fullconference discounts.

Up to 24 September

First person £440 + VAT (£528.00)

Second person and all additionalregistrants £264 + VAT (£316.80)

After 24 September

First person £490 + VAT (£588.00)

Second person and all additionalregistrants £294 + VAT (£352.80)

(VAT is subject to UK Governmentchange at any time)

Registration Desk HoursRegistration desks normally open at08.00 each morning. Full informationon registration opening times andlocations will be sent withconfirmation of registration.

CILIP DiscountInformation Today is pleased tocontinue to offer a special 20%discount on the full two-dayconference fee to members ofCILIP. Information on how to obtainthis discount will be sent throughemail announcements from CILIP.

Questions? Information Today LtdWoodside, Hinksey HillOxford OX1 5BEUK

T +44 (0)1865 327813

E [email protected]

NOTE: The organisers and management ofInternet Librarian International 2011reserve the right to make necessarychanges in this programme. Every effortwill be made to keep presentations andspeakers as represented. However,unforeseen circumstances may result insubstitution of a presentation topic and/orspeaker. Information Today assumes noliability for the acts of their suppliers norfor the safety of any Internet LibrarianInternational 2011 participant while intransit to or from this event. The totalliability during the precise hours of themeeting will be limited to a refund of thedelegate fee.

KENSINGTONGARDENS

HORN

EARLS COURT ROADTON RD

KENSINGTON

CROM

SCARSDALE PLACE

SCARSDALE VILLAS

ESTER ROADGLOUC

WELL ROAD

KENSINGTON ROAD

HIGH STREET

A4GLOUCESTER

ROAD

HIGH STREETKENSINGTON

TO EARLSCOURT

TO OLYMPIAEXHIBITIONCENTRES

CHISWICK& M4

Copthorne Tara HotelScarsdale PlaceKensingtonLondon W8 5SRUK

Internet Librarian International26 October 2011 | 27 & 28 October 2011 |WORKSHOPS CONFERENCE AND SPONSOR SHOWCASE COPTHORNE TARA HOTEL, LONDON, UK

Full two-day conference(Not including Workshops)

Early bird discount

Register and pay by 24 September

£440 + VAT (£528.00)

After 24 September

£490 + VAT (£588.00)

One-day conference only

Early bird discount

Register and pay by 24 September

£275 + VAT (£330.00)

After 24 September

£300 + VAT (£360.00)

Workshops Wednesday 26 October

Full-day workshops (W1 & W2)

£240 + VAT (£288.00)

Half-day workshop (W3)

£195 + VAT (£234.00)

Documents

Internet Librarian International 2011