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12 October 2011

International Twinning

Training program- Corporate responsibility

in capacity building

Ir. Zainuddin Md. Ghazali

Ranhill Utilities Bhd

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METHODOLOGY

Establishing a partnership between two

water utilities

First Utility stronger performer and willing

to share their experiences and methods

(Expert Twin);

Second Utility already working to achieve improvement andprepared to commit to a change program (Recipient Twin);

Written commitment

by both utilities :

objectives,

duration, roles and

responsibilities,

expected outputs

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Non-profit/non-commercial engagement

Capacity building or mentoring element

Practitioner-to-practitioner exchange

Camaraderie or same language

Sharing of new innovations/technology/systems

MUTUAL BENEFITS: new experiences + joint effort

TWINNING PRINCIPLES

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Similar climate

Size: service area, population base

Institutional set-up: public, private,organization

Willingness to partner at not-for-profit basis

FINDING SUITABLE PARTNERS

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Initial meeting and dialogue to identifyopportunities for improvement

Agreement on priority areas of concern

TWINNING ACTIVITIES

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Visit by Expert Twin- Knowledge sharing- On the job practical learning

and training

- Workshops

TWINNING ACTIVITIES

Action Program

Study visit to the Expert Twins facilities

- Observing- Introduction to different thinking,

alternative technologies- Hands-on training

Sharing of operating procedures andprocesses

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Asian Development BankADB

MATCH-MAKERS

RANHILLS TWINS

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RANHILLS TWINS

Provincial Water Authority (PWA),Thailand

Davao City Water District (DCWD),Phillipines

Maharashtra Jeevan Pradhikaran (MJP), Badlapur, India

Bac Ninh Water Supply and Sewerage Company (WSSC),Vietnam

PDAM Kota Surabaya,Indonesia

RANHILLS TWINS

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RANHILLS TWINS

Perusahaan Daerah Air Minum Khatulistiwa (PDAM TK),Pontianak, Indonesia

Maharashtra Jeevan Pradhikaran (MJP), Amravati, India

Public Health and Environment (PHED) Jaipur, India

Perusahaan Daerah Air Minum Kab Serang (PDAM TK),

Indonesia

RANHILLS TWINS

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RANHILLS TWINSBac Ninh Water Supply and Sewerage Company (WSSC), Vietnam

training events, workshops, and hands-ontechnical assistance on :

Applying the NRW management program,understanding NRW, conducting a water audit andpreparing a water balance, designing and

establishing district metering areas and verifyingmeter accuracies

Best practices in establishing better customerrelations: how to convince new customers toconnect to a piped water system; how toconduct customer satisfaction surveys and usesurvey results to improve communications; howto establish customer service centers in orderto be in touch more with customers; how todesign/conduct public awareness campaigns onhealth/tariffs/water conservation)

RANHILLS TWINS

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RANHILLS TWINSProvincial Water Authority (PWA), Thailand

Water quality monitoring program.Water quality audit.Water safety plan program.The optimization of water treatment

process.The importance of standard operating

procedures.

Applying the NRW management program,understanding NRW, conducting a water auditand preparing a water balance, designing andestablishing district metering areas andverifying meter accuracies

RANHILLS TWINS

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RANHILLS TWINSDavao City Water District (DCWD), Phillipines

To work with NRW Committee in defininga comprehensive NRW Strategy as awork culture, setting up DMAs,monitoring tools that enable NRW to betracked over a time and by system

To work with CIB Teams on Metering in

reviewing meter management practicesin more depth, metering maintenancepractices (which should includereplacement and procurement policy)

Distribution System Maintenance

toadvise the CIB team handlingdistribution maintenance on thepotential for applying preventativemaintenance, application of GIS,Customer Services, Billing.

RANHILLS TWINS

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RANHILLS TWINSMaharashtra Jeevan Pradhikaran (MJP), Badlapur ,India

Technical assistance, study visits, andtraining on network hydraulic modeling,design and operations of district meteringareas (DMAs), pressure control, leakagedetection and overall NRW management

Conducting a water treatment processaudit, recommending improvementsto optimize treatment operationsand ensure safe water quality;Sharing best practices on watertreatment plant auditing and water

quality management

RANHILLS TWINS

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RANHILLS TWINSPDAM Kota Surabaya, Indonesia

Study visits and training on network hydraulic modeling, designand operations of district metering areas (DMAs), pressure control,leakage detection and overall NRW management

RANHILLS TWINS

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RANHILLS TWINSPublic Health & Environment Department (PHED) Jaipur, India

together with MJPTechnical assistance, study visits, andtraining on network hydraulic modeling,design and operations of district meteringareas (DMAs), pressure control, leakagedetection and overall NRW management

Conduct classroom training onequipment handling, on-site fieldtraining on leakage detection usingvarious kind of equipment and steptest

RANHILLS TWINS

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RANHILLS TWINSMaharashtra Jeevan Pradhikaran (MJP), Amravati ,India

Conduct classroom training onequipment handling, on-site fieldtraining on leakage detection usingvarious kind of equipment and steptest

RANHILLS TWINS

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RANHILLS TWINSPerusahaan Daerah Air Minum (PDAM) Tirta Khatulistiwa,

Pontianak, Indonesia

Conducting a water treatmentprocess audit, recommendingimprovements to optimize treatmentoperations and ensure safe waterquality; Sharing best practices onwater treatment plant auditing and

water quality management

Water quality monitoring program.Water quality audit.Water safety plan program.The optimization of water treatment

process.

The importance of standard operatingprocedures.

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BENEFITS OF TWINNING

Increased staff exposure to foreign conditions and

constraints

Opportunity to gain new experiences beyond currentservice operations

Exposure to potential markets for services

Add to existing portfolio of activities

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ThankYou

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