International Student Barometer - Newcastle University · 2015. 10. 9. · ISB (161,781), SB (87,328), ISBSB (136,552) Institutions in bold surveyed international and domestic students

Strictly copyright © IGI Services 2014

International Student Barometer

Autumn Wave 2013

Caitlin Mills Lyle – Senior Account Manager

All materials strictly copyright © IGI Services 2014


Overview

Summary Pre - Arrival Experience Appendix

Application

Key Influences

Funding

Decision Factors

Living

Learning

Support

Arrival

Headline Results

National Trends

Survey Response

Survey Overview Deliverables

Questionnaire

About i-graduate

2

Additional Info



Process Summary & Scale

Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution

Semi-standardised online questionnaire format, adapted and customised for each partner institution

Students invited to feedback from October to December 2013

143,952 international students responded from 178 institutions in 13 countries

Institution-specific results compared against comparator groups, national and international benchmarks

Reporting: in person, confidential and customised to each institution

4


5

The student journey

Understand the entire student journey With i-graduate


Introducing the i-mark

“We are using the i-mark on our admission webpages to show potential students that we use the ISB for program quality management and service development.” ISB University Partner

• Available to HE institutions worldwide taking part in the ISB or SB

• Instant and easy recognition of an institution’s dedication to the student experience

• Use on website and promotional literature


Next generation tools – interact 2.1

New menu

Dynamic benchmarking

Course level analysis

New for 2014

• POLAR3 groupings • Improved benchmarking • Intuitive drilldowns • Improved navigation • Funding and fees


All Participating Institutions ISB (161,781), SB (87,328), ISBSB (136,552)

Institutions in bold surveyed international and domestic students

Aberystwyth University Centennial College Johnson & Wales University

Australian Catholic University Chalmers University of Technology Karolinska Institute

The University of Adelaide University of Chichester The University of Kansas

Algonquin College College of New Caledonia La Trobe University

Anglia Ruskin University Colorado State University Lancaster University

The Australian National University College of the Rockies Lappeenranta University of Technology

Asia Pacific University of Technology & Innovation (APU) Coventry University Université Laval

Aston University CQUniversity Australia Lane Community College

Arizona State University University of Colorado Denver Leeds Metropolitan University

University of Auckland Chinese University of Hong Kong Leiden University

Auckland University of Technology Curtin University Linköping University

University of Bedfordshire Curtin Singapore Liverpool John Moores University

University of Birmingham Deakin University London South Bank University

Bond University DePaul University Lund University

University of Bradford University of Dundee Macquarie University

University of Bristol Durham University The University of Manchester

Brunel University Durham College Massey University

Brandenburgische Technische Universität Cottbus - Senftenberg Edith Cowan University Miami University

University of Canberra The University of Edinburgh University of Minnesota

University of Canterbury Erasmus University Rotterdam University of Missouri

Cardiff Metropolitan University University of Exeter Manchester Metropolitan University

Charles Darwin University Fanshawe College Murdoch University

ISB (143,952), SB (83,567), ISBSB (125,788)




University College Dublin The University of Northampton University of Southern Queensland

University College London Northeastern University Utah State University

University of Central Lancashire Northumbria University University of Tasmania

University of Central Missouri Northwestern University Universiti Teknologi PETRONAS

Universita Cattolica del Sacro Cuore University of Nottingham University of Technology, Sydney

UCSI University Nova Scotia Community College The University of Western Australia

University of East London University of Otago University of the West of England, Bristol

University of the Fraser Valley University of Oxford University of Wisconsin-Milwaukee

University of Illinois, Urbana-Champaign University of Pittsburgh University of Western Sydney

University of Ulster Plymouth University Valencia College

Umeå University The Hong Kong Polytechnic University The Vocational Training Council

Ruhr-Universität Bochum Queen Margaret University VU University Amsterdam

Heinrich Heine Universität Düsseldorf Queen Mary University of London Victoria University of Wellington

Universität Konstanz University of Reading Wageningen University

Universität Tübingen Robert Gordon University University of Waikato

University of South Australia Royal Holloway, University of London University of Warwick

University of Newcastle University of Roehampton University of Waterloo

University of Nebraska–Lincoln Radboud University Nijmegen Western Michigan University

University of New Mexico The Royal Veterinary College University of Wollongong

The University of New South Wales University of California, Santa Cruz University of York

University of Guelph Saxion University of Applied Sciences Flinders University

Newcastle University University of the Sunshine Coast Fresno State

ISB (143,952), SB (83,567), ISBSB (125,788)




University College Birmingham Southern Cross University HU University of Applied Sciences Utrecht

Uppsala University Seneca College of Applied Arts and Technology Humber Institute of Technology and Advanced Learning

George Brown College The University of Sheffield International Medical University Malaysia

Georgian College Sheridan College Iowa State University

University of Glasgow Sheffield Hallam University James Cook University

Glasgow Caledonian University Simon Fraser University James Cook University (Singapore)

University of Gloucestershire University of St Andrews Jönköping University

Gonzaga University Stockholm University Teesside University

University of Greenwich University of Strathclyde Tilburg University

Griffith University University of Surrey University of Twente

University of Groningen Swinburne University of Technology (Sarawak Campus) University of Alberta

The George Washington University The University of Sydney University of Cincinnati

Hanze University of Applied Sciences, Groningen Taylor's University, Lakeside Campus University for the Creative Arts

Heriot-Watt University Taylor's College University College Birmingham

The Hong Kong University of Science and Technology Trinity College Dublin

ISB (143,952), SB (83,567), ISBSB (125,788)


Benchmark Group Participating Institutions – Russell Group

11

RGi ISB (30,875), RGi SB (31,375), RGi ISBSB (52,303)

University of Birmingham

University of Bristol

Durham University

University of Edinburgh

University of Exeter

University of Glasgow

University College London

University of Manchester

Newcastle University

University of Nottingham

University of Oxford

Queen Mary, University of London

University of Sheffield

University of Warwick

University of York




UK International Student Summary – Autumn 2013

Recommendation in the UK slightly ahead of the Global ISB:

Areas where the UK is notably ahead on satisfaction:

Areas where the UK is notably behind on satisfaction:

Base: Autumn 2013 Global ISB (143,952) and UK ISB (56,046)

Global ISB UK ISB Difference

Recommendation 83% 86% 3%

Global ISB UK ISB Difference

Employability 78% 81% 3%

Careers advice 72% 75% 3%

Language support 88% 90% 2%

Living cost 61% 66% 5%

Visa advice 84% 88% 4%

Worship facilities 87% 90% 3%

Global ISB UK ISB Difference Opportunities to teach 73% 70% -3% Bank account 81% 78% -3%


Bursaries & Scholarships Summary – Autumn 2013

Over 90% feel the financial assistance makes a big difference

Half of home UG wouldn’t have come to their institution without financial assistance

Most home UG would prefer money towards living costs rather than study fees

Colour coding based on 1 standard deviation Base: Autumn 2013 UK SB (54,919) and UK ISB (56,046)

Home International

UG

(7742) PGT

(503) PGR (773)

UG (1431)

PGT (1110)

PGR (2323)

This financial assistance makes a big difference to me 96% 97% 99% 92% 93% 98%

I would not have come to this institution without this financial assistance 48% 62% 88% 59% 63% 92%

I would not have started this level of study without this financial assistance 46% 61% 88% 48% 52% 87%

I prefer to receive money towards living costs, rather than my study fees 78% 39% 47% 49% 19% 33%

The status of a scholarship is more important to me than the financial value 38% 23% 22% 40% 41% 34%

China (471)

USA (463)

India (271)

Italy (266)

Germany (279)

This financial assistance makes a big difference to me 90% 98% 95% 95% 96%

I would not have come to this institution without this financial assistance 74% 75% 73% 85% 76%

I would not have started this level of study without this financial assistance 63% 69% 72% 77% 69%

I prefer to receive money towards living costs, rather than my study fees 30% 20% 30% 48% 36%

The status of a scholarship is more important to me than the financial value 65% 15% 52% 39% 16%



Management Summary

• Excellent results overall

• Propensity to recommend – 88%, ahead of the UK and RGi benchmarks

• Overall satisfaction – 92%, up 2% since 2012 – Now 4th/15 RGi, 11th/53 UK

• Areas to celebrate (all 1st/15 RGi): – Arrival: Registration, university orientation, study sense, bank account

– Learning: Physical library, VLE, work experience

– Living: Living cost, financial support, accommodation cost

– Support: IT support, Careers Service, Personal tutors

• Still opportunities to vary marketing approach

• Areas for improvement: – Multicultural, host friends, other friends, accommodation quality,

faith provision

16


Newcastle

(1697)

RGI ISB

(27498)

UK ISB

(49236)ISB (124811)

39% I would actively encourage people to apply 43% 41% 37%

49% If asked, I would encourage people to apply 44% 45% 46%

10% I would neither encourage nor discourage people to apply 10% 11% 14%

2% If asked, I would discourage people from applying 2% 2% 3%

0% I would actively discourage people from applying 1% 1% 1%

Propensity to recommend

Would you recommend the institution to others thinking of applying here? 17


Newcastle (1697) UG (640) PGT (703) PGR (302)

39% I would actively encourage people to apply 40% 40% 35%

49% If asked, I would encourage people to apply 48% 50% 48%

10% I would neither encourage nor discourage people to apply 11% 8% 14%

2% If asked, I would discourage people from applying 1% 1% 3%

0% I would actively discourage people from applying 0% 0% 0%

Propensity to recommend (by study level)

Would you recommend the institution to others thinking of applying here? 18


-3% -1% 1% 3%

Overall

UG

PGT

PGR

Newcastle

RGI ISB

Worse in Autumn Wave 2013 Better in Autumn Wave 2013

*The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013

19

Propensity to recommend

Would you recommend the institution to others thinking of applying here?


11% 10% 11% 11% 11% 12%8% 10% 10%

48% 47%48% 49% 50% 51%

48%48% 49%

39% 41%38% 38% 36% 35%

42% 40% 39%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Autumn2005

(1300)

Autumn2006(931)

Autumn2007

(1083)

Autumn2008

(1704)

Autumn2009

(1799)

Autumn2010

(1682)

Autumn2011

(2647)

Autumn2012

(1946)

Autumn2013

(1697)

I would actively encouragepeople to apply

If asked, I wouldencourage people to apply

I would neither encouragenor discourage people to

apply

If asked, I woulddiscourage people fromapplying

I would actively discouragepeople from applying

20 Would you recommend the institution to others thinking of applying here?

Propensity to recommend – compared to previous autumn waves


-5.3%

-4.9%

-4.1%

-2.5%

-2.5%

8.6%

10.1%

10.7%

11.0%

13.8%

-20% -15% -10% -5% 0% 5% 10% 15% 20%

Host friends (Arrival)

Host friends

Faith Provision

Other friends

Accommodation quality

Work experience

Financial support

Accommodation cost

Living cost

Bank account

To

p 5

wo

rse

th

an b

en

chm

ark

To

p 5

be

tte

r th

an b

en

chm

ark

Newcastle ISB vs RGI ISB

Autumn 2013 Summary

21


-8.1%

-7.4%

-5.0%

-3.9%

-3.3%

3.8%

4.1%

4.3%

5.7%

5.8%

-15% -10% -5% 0% 5% 10% 15%

Financial support

Earning money

Accommodation Office (Arrival)

Faith Provision


Transport links

Visa advice

Sport facilities

Managing research

Worship facilities

To

p 5

wo

rse

in A

utu

mn

20

13

To

p 5

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tte

r in

Au

tum

n 2

01

3

Autumn 2013 vs Autumn 2012

Wave-on-wave Summary

22



34%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%ISB Response Rate

Response range – all participating institutions

24

Response Population Response Rate

Newcastle ISB 2013 1,994 5,819 34%

Russell Group ISB 2013 30,875 105,400 29%

UK ISB 2013 56,046 201,536 28%

Global ISB 2013 143,952 532,228 27%


29%

5%

4%

4%3%3%3%3%2%

44%

21%

3%

4%

2%

5%

2%

6%

3%2%

52%

Newcastle (1994, inner circle) vs RGI ISB (30875, outer circle)

China

India

Malaysia

Nigeria

Germany

Hong Kong SAR

USA

Greece

Singapore

Other

Nationality breakdown

25


37%

43%

17%

3%

41%

36%

21%

2%

Newcastle (1994, inner circle) vs RGI ISB (30875, outer circle)

UG

PGT

PGR

Other

Study level breakdown

26


22%

8%

8%

6%5%5%

5%5%

4%

4%

4%

3%

3%3%

2% 14%

Newcastle (1893)

Business School Arts and Cultures

Electrical and Electronic Engineering Education, Communication and Language Sciences

Computing Science Architecture, Planning and Landscape

Civil Engineering and Geosciences Marine Science and Technology

Mechanical and Systems Engineering Biomedical Sciences

Modern Languages Medical Sciences (MBBS)

Agriculture, Food and Rural Development Chemical Engineering and Advanced Materials

Don't know Other

27

School breakdown



96%

95%

94%

92%

89%

89%

89%

88%

87%

86%

96%

95%

92%

91%

88%

82%

86%

82%

82%

80%

Institution reputation

Qualification reputation

Reputation of education system

Research quality

Ranking position

Personal safety

Specific course of study

Earning potential

Entry requirements

Cost of living

Newcastle (1179) RGI ISB (17599)

How important were the following factors when deciding where to study? 29

Top 10 factors in study decision (% important)


46%

35%

30%

23%

16%

15%

14%

12%

11%

9%

26%

41%

32%

34%

21%

12%

19%

17%

16%

7%

Agent

Institution website

Friends

League tables

Parents

Education UK website

Alumni

Teacher/tutor

Current students

Social Networking site

Newcastle (1164)

RGI ISB (17340)

Top 10 key influences (choice of institution)

30 Which of the following helped you to choose this institution?



68%

19%

22%

10%

7%

6%

3%

3%

1%

0%

1%

0%

70%

31%

10%

4%

4%

4%

1%

1%

1%

0%

1%

0%

19%

25%

6%

17%

14%

6%

6%

4%

4%

6%

2%

6%

Family

Own funds

Loan

Home country government scholarship

University scholarship

Part-time work

Other sponsored scholarship

University Bursary

Employer

Charity / trust

Host country government scholarship

Research Council funding

UG (715)

PGT (817)

PGR (324)

Funding breakdown

32 How are you funding your studies?


3%

10%

19%

15%

15%

13%

11%

14%

9%

16%

7%

48%

44%

55%

40%

36%

33%

53%

42%

26%

23%

25%

25%

15%

21%

18%

21%

16%

27%

54%

69%

18%

12%

15%

24%

33%

35%

18%

22%

0% 20% 40% 60% 80% 100%

Newcastle (61)

RGI ISB (747)

Newcastle (40)

RGI ISB (380)

Newcastle (60)

RGI ISB (717)

Newcastle (61)

RGI ISB (729)

Newcastle (57)

RGI ISB (657)

Strongly Disagree Disagree Agree Strongly Agree

The status of a scholarship is more important to me than the financial

value

I would not have started this level of study without financial

assistance from my university

I would not have come to thisinstitution without this financial

assistance

I prefer to receive money towards living costs, rather than my study

fees

This financial assistance makes a big difference to me

Impact of bursaries and scholarships – UG students

33 To what extent do you agree/ disagree with the following statements:


21%

17%

22%

13%

19%

8%

23%

22%

14%

4%

43%

49%

42%

30%

33%

23%

60%

63%

27%

19%

29%

24%

25%

18%

22%

19%

13%

11%

59%

76%

7%

10%

11%

39%

25%

51%

3%

4%

0% 20% 40% 60% 80% 100%

Newcastle (37)

RGI ISB (684)

Newcastle (28)

RGI ISB (521)

Newcastle (36)

RGI ISB (652)

Newcastle (36)

RGI ISB (671)

Newcastle (30)

RGI ISB (551)

Strongly Disagree Disagree Agree Strongly Agree

The status of a scholarship is more important to me than the financial

value

I would not have started this level of study without financial

assistance from my university

I would not have come to this institution without this financial

assistance

I prefer to receive money towards living costs, rather than my study

fees

This financial assistance makes a big difference to me

Impact of bursaries and scholarships – PGT students

34 To what extent do you agree/ disagree with the following statements:



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Newcastle (587)

RGI ISB (4372)

2%

3%

7%

8%

66%

64%

25%

26%

Very poor Poor Good Very good

36

Agent Rating

Please rate the service you received from the agent/representative office:


83%

81%

91%

56%

87%

94%

88%

91%

84%

79%

90%

50%

87%

93%

89%

90%

The agent described the institution accurately

The agent provided helpful pre-departure orientationservices

The agent provided helpful services for my visaapplication

The agent reduced my overall costs (application feewaivers, money exchange discounts, etc.)

The agent reduced time and effort needed to completeapplication

The agent was knowledgeable about the institutionalapplication processes

The agent was not pushy or forceful with me during theapplication/enrolment process

The agent was well informed about Higher Education inthis country

RGI ISB (3693) Newcastle (535)

37

Agents

To what extent do you agree or disagree with the following statements:



Average Days Newcastle RGI ISB UK ISB ISB

UG 58 63 56 52

PGT 31 43 39 45

PGR 43 55 55 61..

% Satisfaction Newcastle RGI ISB UK ISB ISB

UG 79% 80% 81% 79%

PGT 85% 81% 81% 80%

PGR 83% 81% 80% 78%

39

Application to offer – number of days and satisfaction

How long did you wait between applying and receiving your offer from this institution?



Newcastle ISB % UK ISB % RGI % ISB +/- UK ISB +/- RGI +/- % p

ARRIVAL AVERAGE 87.5% 84.7% 85.2% 85.1% 2.8% 2.2% 2.3%

ARRIVAL OVERALL 91.1% 88.7% 89.4% 89.8% 2.4% 1.7% 1.4% 0.00

Registration 95.4% 87.7% 89.7% 90.5% 7.7% 5.7% 4.9% 0.00

University orientation 93.7% 88.4% 89.4% 88.3% 5.3% 4.3% 5.4% 0.00

Finance Office 93.3% 90.7% 89.6% 90.7% 2.6% 3.7% 2.6% 0.03

Meeting staff 93.2% 90.5% 92.5% 91.8% 2.7% 0.7% 1.4% 0.01

Local orientation 91.4% 86.2% 87.1% 86.8% 5.2% 4.3% 4.6% 0.00

Formal welcome 91.2% 88.7% 89.3% 89.5% 2.5% 1.9% 1.7% 0.05

Study sense 90.0% 84.3% 86.5% 86.1% 5.7% 3.4% 3.9% 0.00

Bank account 89.7% 81.2% 78.1% 77.2% 8.5% 11.6% 12.6% 0.00

Home friends 88.9% 86.4% 84.8% 87.8% 2.5% 4.0% 1.1% 0.72

First night 87.4% 84.9% 85.7% 85.9% 2.6% 1.7% 1.6% 0.00

Social activities 87.2% 83.4% 83.9% 86.3% 3.8% 3.3% 0.9% 0.04

Welcome 86.5% 79.7% 80.3% 81.5% 6.9% 6.3% 5.0% 0.00

Accommodation Office 85.9% 84.1% 85.5% 85.3% 1.8% 0.4% 0.7% 0.27

Other friends 85.4% 87.5% 89.0% 86.6% -2.1% -3.6% -1.3% 0.00

Accommodation condition 84.4% 82.2% 82.7% 84.0% 2.2% 1.7% 0.4% 0.01

Internet access 77.7% 79.5% 81.8% 78.5% -1.9% -4.1% -0.9% 0.12

Host friends 65.8% 74.0% 74.3% 70.4% -8.2% -8.4% -4.6% 0.00

41

Benchmarking arrival

Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink

Arrival section asked to all 1st year students


Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI

ARRIVAL AVERAGE 87.5% 84.7% 85.2% 85.1% 44 14 3

ARRIVAL OVERALL 91.1% 88.7% 89.4% 89.8% 31 13 3

Registration 95.4% 87.7% 89.7% 90.5% 8 3 1

University orientation 93.7% 88.4% 89.4% 88.3% 42 11 1

Finance Office 93.3% 90.7% 89.6% 90.7% 33 10 3

Meeting staff 93.2% 90.5% 92.5% 91.8% 54 24 4

Local orientation 91.4% 86.2% 87.1% 86.8% 26 10 2

Formal welcome 91.2% 88.7% 89.3% 89.5% 58 18 3

Study sense 90.0% 84.3% 86.5% 86.1% 23 9 1

Bank account 89.7% 81.2% 78.1% 77.2% 39 5 1

Home friends 88.9% 86.4% 84.8% 87.8% 79 24 11

First night 87.4% 84.9% 85.7% 85.9% 33 12 2

Social activities 87.2% 83.4% 83.9% 86.3% 55 20 8

Welcome 86.5% 79.7% 80.3% 81.5% 46 12 5

Accommodation Office 85.9% 84.1% 85.5% 85.3% 54 20 6

Other friends 85.4% 87.5% 89.0% 86.6% 110 44 11

Accommodation condition 84.4% 82.2% 82.7% 84.0% 53 23 7

Internet access 77.7% 79.5% 81.8% 78.5% 98 42 10

Host friends 65.8% 74.0% 74.3% 70.4% 150 51 14

42

Benchmarking arrival



43

Benchmarking arrival (sorted by primary ranking group)



ARRIVAL AVERAGE 87.5% 84.7% 85.2% 85.1% 44 14 3

ARRIVAL OVERALL 91.1% 88.7% 89.4% 89.8% 31 13 3

Registration 95.4% 87.7% 89.7% 90.5% 8 3 1

University orientation 93.7% 88.4% 89.4% 88.3% 42 11 1

Study sense 90.0% 84.3% 86.5% 86.1% 23 9 1

Bank account 89.7% 81.2% 78.1% 77.2% 39 5 1

Local orientation 91.4% 86.2% 87.1% 86.8% 26 10 2

First night 87.4% 84.9% 85.7% 85.9% 33 12 2

Finance Office 93.3% 90.7% 89.6% 90.7% 33 10 3

Formal welcome 91.2% 88.7% 89.3% 89.5% 58 18 3

Meeting staff 93.2% 90.5% 92.5% 91.8% 54 24 4

Welcome 86.5% 79.7% 80.3% 81.5% 46 12 5


Accommodation condition 84.4% 82.2% 82.7% 84.0% 53 23 7


Internet access 77.7% 79.5% 81.8% 78.5% 98 42 10

Home friends 88.9% 86.4% 84.8% 87.8% 79 24 11

Other friends 85.4% 87.5% 89.0% 86.6% 110 44 11

Host friends 65.8% 74.0% 74.3% 70.4% 150 51 14


-6% -4% -2% 0% 2% 4% 6%

Social activities

Local orientation

Registration

Bank account

University orientation

Welcome

Study sense

Home friends

Other friends

Formal welcome

Meeting staff

Accommodation condition

First night

Host friends

Finance Office

Internet access

Accommodation Office

Newcastle

RGI ISB fixed


44

Arrival satisfaction – Autumn 2012 vs Autumn 2013

The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013


Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 Autumn 2013First Wave vs

Autumn 2013

Bank account 48% 64% 73% 76% 79% 81% 85% 87% 90% 41%

Finance Office 73% 82% 87% 86% 90% 89% 95% 94% 93% 21%

Home friends 70% 70% 68% 77% 82% 87% 89% 88% 89% 19%

Registration 77% 88% 86% 90% 91% 94% 94% 93% 95% 19%

Accommodation Office 67% 75% 77% 75% 81% 86% 86% 91% 86% 18%

Local Orientation 74% 82% 81% 83% 87% 88% 89% 88% 91% 17%

Meeting staff 77% 83% 85% 89% 90% 91% 93% 93% 93% 17%

Study sense 75% 84% 85% 87% 85% 89% 90% 89% 90% 15%

Host friends 52% 55% 59% 66% 71% 66% 69% 66% 66% 14%

University Orientation 81% 89% 89% 89% 91% 90% 91% 92% 94% 12%

First night 77% 76% 83% 80% 82% 85% 89% 88% 87% 10%

Other friends 76% 78% 80% 84% 87% 84% 87% 84% 85% 10%

Formal welcome 82% 84% 89% 88% 87% 91% 90% 91% 91% 9%

Social activities 78% 82% 82% 84% 85% 83% 87% 84% 87% 9%

Welcome 81% 80% 81% 74% 81% 80% 82% 85% 87% 6%

Accommodation Condition 80% 85% 85% 84% 5%

Internet access 76% 87% 87% 86% 89% 80% 81% 79% 78% 2%

Arrival satisfaction – wave on wave comparison

45 Based on students who arrived in the past 4 months



Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform as well and should be improved. Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students.

Institution Derived Importance

Inst

itu

tio

n S

atis

fact

ion

IMPROVE

MAINTAIN MONITOR

REVIEW

47

Learning matrix


Work experience

Virtual learning

Technology

Research

Quality lectures

Performance feedback

Opportunities to teach

Course organisation

Multicultural

Language support

Laboratories

Learning spaces

Learning support

Physical libraryOnline library

Topic selection Good teachers

Employability

Expert lecturers

Class size

Managing research

Course content

Careers advice

Assessment

Marking criteria

Academics' English


Inst

itu

tio

n S

atis

fact

ion

Learning matrix

48



LEARNING AVERAGE 89.6% 86.2% 87.4% 86.8% 3.4% 2.3% 2.9%

LEARNING OVERALL 90.0% 86.9% 88.0% 88.0% 3.0% 2.0% 1.9% 0.00

Expert lecturers 95.6% 93.1% 94.5% 95.3% 2.5% 1.1% 0.3% 0.00

Physical library 94.9% 89.1% 90.4% 90.5% 5.9% 4.5% 4.5% 0.00

Virtual learning 94.9% 90.7% 91.7% 91.4% 4.2% 3.2% 3.5% 0.00

Online library 94.3% 90.5% 90.6% 91.2% 3.8% 3.7% 3.2% 0.00

Laboratories 94.0% 90.6% 91.6% 91.9% 3.5% 2.4% 2.2% 0.00

Learning spaces 93.9% 89.7% 88.9% 88.7% 4.2% 5.0% 5.2% 0.00

Academics' English 93.6% 91.9% 92.6% 91.9% 1.7% 1.0% 1.7% 0.01

Assessment 93.4% 88.0% 89.6% 89.5% 5.4% 3.8% 3.9% 0.00

Quality lectures 93.2% 88.7% 90.1% 89.5% 4.5% 3.1% 3.7% 0.00

Technology 93.1% 89.0% 89.8% 90.0% 4.1% 3.3% 3.1% 0.00

Good teachers 92.8% 88.0% 90.0% 89.3% 4.8% 2.9% 3.5% 0.00

Topic selection** 91.6% 88.1% 89.3% 88.8% 3.5% 2.3% 2.8% 0.05

Course content 91.4% 88.8% 89.3% 90.1% 2.6% 2.1% 1.3% 0.00

Course organisation 90.9% 85.2% 85.6% 86.4% 5.7% 5.2% 4.5% 0.00

Learning support 90.8% 88.9% 89.9% 89.3% 1.9% 0.9% 1.5% 0.05

Language support 90.6% 88.5% 89.9% 88.4% 2.2% 0.8% 2.2% 0.57

Managing research** 90.4% 89.9% 90.5% 89.0% 0.5% -0.1% 1.4% 0.96

Research 90.2% 86.8% 88.8% 89.1% 3.4% 1.5% 1.2% 0.00

Multicultural 88.6% 90.1% 90.7% 89.9% -1.6% -2.1% -1.3% 0.00

Performance feedback 88.4% 83.8% 84.8% 84.0% 4.6% 3.6% 4.4% 0.00

Marking criteria 88.0% 83.8% 84.5% 82.1% 4.3% 3.5% 5.9% 0.00

Class size 84.5% 88.4% 86.7% 83.0% -3.9% -2.2% 1.4% 0.00

Employability 83.5% 77.8% 81.5% 80.2% 5.6% 2.0% 3.3% 0.00

Careers advice 79.7% 71.2% 76.4% 75.2% 8.4% 3.3% 4.5% 0.00

Work experience 76.8% 67.8% 71.2% 69.3% 9.1% 5.6% 7.5% 0.00

Opportunities to teach** 70.9% 72.6% 72.4% 72.0% -1.7% -1.6% -1.1% 0.74

49

Benchmarking learning

**Postgraduate students only




LEARNING AVERAGE 89.6% 86.2% 87.4% 86.8% 31 10 1

LEARNING OVERALL 90.0% 86.9% 88.0% 88.0% 37 12 4

Expert lecturers 95.6% 93.1% 94.5% 95.3% 64 31 14

Physical library 94.9% 89.1% 90.4% 90.5% 13 4 1

Virtual learning 94.9% 90.7% 91.7% 91.4% 9 3 1

Online library 94.3% 90.5% 90.6% 91.2% 17 6 3

Laboratories 94.0% 90.6% 91.6% 91.9% 39 19 7

Learning spaces 93.9% 89.7% 88.9% 88.7% 43 12 3

Academics' English 93.6% 91.9% 92.6% 91.9% 62 22 8

Assessment 93.4% 88.0% 89.6% 89.5% 43 11 2

Quality lectures 93.2% 88.7% 90.1% 89.5% 38 12 2

Technology 93.1% 89.0% 89.8% 90.0% 17 6 2

Good teachers 92.8% 88.0% 90.0% 89.3% 38 18 4

Topic selection** 91.6% 88.1% 89.3% 88.8% 59 21 7

Course content 91.4% 88.8% 89.3% 90.1% 34 12 5

Course organisation 90.9% 85.2% 85.6% 86.4% 30 4 2

Learning support 90.8% 88.9% 89.9% 89.3% 66 26 6

Language support 90.6% 88.5% 89.9% 88.4% 79 35 5

Managing research** 90.4% 89.9% 90.5% 89.0% 44 23 7

Research 90.2% 86.8% 88.8% 89.1% 42 17 9

Multicultural 88.6% 90.1% 90.7% 89.9% 116 47 13

Performance feedback 88.4% 83.8% 84.8% 84.0% 55 18 3

Marking criteria 88.0% 83.8% 84.5% 82.1% 48 15 2

Class size 84.5% 88.4% 86.7% 83.0% 125 39 6

Employability 83.5% 77.8% 81.5% 80.2% 34 17 2

Careers advice 79.7% 71.2% 76.4% 75.2% 39 17 5

Work experience 76.8% 67.8% 71.2% 69.3% 30 16 1

Opportunities to teach** 70.9% 72.6% 72.4% 72.0% 45 16 6

50

Benchmarking learning



51

Benchmarking learning (sorted by primary ranking group)



LEARNING AVERAGE 89.6% 86.2% 87.4% 86.8% 31 10 1

LEARNING OVERALL 90.0% 86.9% 88.0% 88.0% 37 12 4

Physical library 94.9% 89.1% 90.4% 90.5% 13 4 1

Virtual learning 94.9% 90.7% 91.7% 91.4% 9 3 1

Work experience 76.8% 67.8% 71.2% 69.3% 30 16 1

Assessment 93.4% 88.0% 89.6% 89.5% 43 11 2

Quality lectures 93.2% 88.7% 90.1% 89.5% 38 12 2

Technology 93.1% 89.0% 89.8% 90.0% 17 6 2

Course organisation 90.9% 85.2% 85.6% 86.4% 30 4 2

Marking criteria 88.0% 83.8% 84.5% 82.1% 48 15 2

Employability 83.5% 77.8% 81.5% 80.2% 34 17 2

Online library 94.3% 90.5% 90.6% 91.2% 17 6 3

Learning spaces 93.9% 89.7% 88.9% 88.7% 43 12 3

Performance feedback 88.4% 83.8% 84.8% 84.0% 55 18 3

Good teachers 92.8% 88.0% 90.0% 89.3% 38 18 4

Course content 91.4% 88.8% 89.3% 90.1% 34 12 5

Language support 90.6% 88.5% 89.9% 88.4% 79 35 5

Careers advice 79.7% 71.2% 76.4% 75.2% 39 17 5

Learning support 90.8% 88.9% 89.9% 89.3% 66 26 6

Class size 84.5% 88.4% 86.7% 83.0% 125 39 6

Opportunities to teach** 70.9% 72.6% 72.4% 72.0% 45 16 6

Laboratories 94.0% 90.6% 91.6% 91.9% 39 19 7

Topic selection** 91.6% 88.1% 89.3% 88.8% 59 21 7

Managing research** 90.4% 89.9% 90.5% 89.0% 44 23 7

Academics' English 93.6% 91.9% 92.6% 91.9% 62 22 8

Research 90.2% 86.8% 88.8% 89.1% 42 17 9

Multicultural 88.6% 90.1% 90.7% 89.9% 116 47 13

Expert lecturers 95.6% 93.1% 94.5% 95.3% 64 31 14


-7% -5% -3% -1% 1% 3% 5% 7%

Managing research

Work experience

Quality lectures

Performance feedback

Marking criteria

Assessment

Research

Good teachers

Course organisation

Online library

Learning support

Topic selection

Learning spaces

Language support

Course content

Employability

Academics' English

Expert lecturers

Laboratories

Virtual learning

Multicultural

Opportunities to teach

Physical library

The size of the classes

Technology

Careers advice

Newcastle

RGI ISB fixed


52

Learning satisfaction – Autumn 2012 vs Autumn 2013



53

LEARNING SATISFACTION

Learning elements 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Quality lectures 90% 98% 94% 94% 97% 90% 94% 95% 89% 95% 95% 93% 88% 92% 94% 89% 100% 92% 92% 100% 91% 100%

Employability 82% 78% 86% 82% 88% 81% 88% 89% 81% 91% 90% 89% 74% 76% 74% 80% 86% 92% 83% 83% 75% NSV

Course content 89% 89% 89% 91% 95% 93% 88% 96% 89% 91% 92% 98% 91% 97% 91% 90% 96% 89% 94% 94% 91% 92%

Course organisation 93% 92% 91% 91% 89% 92% 88% 95% 87% 91% 90% 90% 93% 92% 94% 80% 100% 100% 85% 82% 83% 80%

Good teachers 89% 97% 94% 94% 93% 93% 93% 94% 94% 95% 92% 96% 89% 94% 97% 97% 96% 95% 88% 100% 91% 100%

Topic selection** 89% 91% 87% 94% 95% 92% 98% 91% 97% NSV 93% 77% 90% 100% NSV 100% NSV 93% 100% NSV NA NSV

Careers advice 80% 86% 78% 76% 79% 77% 83% 91% 81% 80% 85% 85% 67% 63% 83% 73% 64% 91% 88% 73% NSV NSV

Expert lecturers 96% 97% 95% 97% 98% 93% 96% 95% 91% 97% 93% 100% 96% 100% 97% 86% 100% 89% 100% 94% 91% 100%

Research 89% 94% 90% 93% 90% 88% 94% 95% 83% 90% 91% 88% 86% 87% 93% 85% 82% 82% 89% 100% NSV 92%

Work experience 79% 81% 78% 82% 81% 68% 81% 84% 68% 83% 76% 84% 66% 64% 71% 75% 62% 85% 75% 82% 70% NSV

Managing research** 90% NSV 87% 82% NSV 85% 100% 100% 100% 100% NSV 90% NSV 94% NA NSV NSV NSV NSV NSV NA NSV

Assessment 93% 95% 97% 99% 94% 90% 93% 96% 98% 88% 95% 93% 84% 84% 94% 84% 100% 94% 88% 93% NSV NSV

Learning support 88% 94% 93% 85% 94% 92% 95% 86% 92% 92% 96% 95% 91% 90% 88% 88% 90% 88% 94% 88% NSV 92%

Performance feedback 85% 92% 88% 92% 89% 93% 89% 88% 87% 90% 93% 87% 83% 74% 97% 91% 90% 88% 94% 87% NSV 90%

Language support 88% 89% 88% 92% 89% 89% 92% 96% 96% 98% 96% 84% 90% 90% 93% 94% 100% 100% 92% 80% NSV 80%

Laboratories 96% 96% 95% 93% 93% 92% 97% 96% 84% 98% 96% 97% 97% 83% 89% NSV NSV NSV 100% 86% NSV NSV

Marking criteria 89% 90% 92% 93% 84% 87% 89% 91% 86% 87% 90% 85% 81% 79% 87% 79% 95% 94% 81% 100% NSV 80%

Learning spaces 92% 94% 94% 96% 92% 93% 95% 99% 96% 98% 98% 98% 96% 92% 90% 88% 82% 79% 83% 86% 100% 100%

Multicultural 84% 88% 91% 90% 90% 88% 89% 95% 91% 98% 83% 94% 89% 84% 75% 93% 96% 82% 89% 86% 92% 82%

Physical library 93% 95% 99% 98% 97% 92% 95% 95% 96% 94% 96% 94% 100% 97% 93% 90% 96% 95% 95% 81% 91% 93%

Virtual learning 97% 92% 97% 96% 95% 92% 96% 97% 96% 98% 98% 91% 100% 86% 87% 92% 96% 84% 94% 93% 82% 93%

Technology 94% 94% 98% 92% 97% 94% 94% 92% 90% 94% 95% 94% 91% 93% 90% 81% 96% 74% 90% 88% 100% 93%

Opportunities to teach**

NSV NSV 86% 71% NSV 79% 77% 90% NSV 70% NSV NSV NSV 50% NA NSV NSV NSV NSV NSV NA NSV

Class size 74% 94% 87% 84% 85% 90% 84% 89% 74% 84% 97% 93% 93% 79% 87% 95% 89% 92% 100% 100% 91% 90%

Online library 93% 93% 98% 97% 94% 89% 96% 95% 95% 97% 97% 96% 98% 95% 85% 85% 87% 79% 100% 100% 100% 93%

Academics' English 90% 93% 91% 97% 97% 96% 90% 94% 89% 100% 97% 96% 96% 94% 94% 93% 96% 95% 100% 100% 100% 100%

Learning experience – School splits


ElementsAutumn

2005

Autumn

2006

Autumn

2007

Autumn

2008

Autumn

2009

Autumn

2010

Autumn

2011

Autumn

2012

Autumn

2013

First Wave

vs Autumn

2013

Learning spaces 82% 85% 89% 90% 89% 90% 93% 92% 94% 12%

Work experience 65% 69% 70% 73% 73% 74% 78% 73% 77% 12%

Careers advice 70% 73% 75% 77% 78% 82% 86% 82% 80% 10%

Language support 81% 83% 85% 85% 87% 88% 90% 89% 91% 9%

Assessment 86% 88% 91% 89% 91% 91% 92% 91% 93% 8%

Learning support 83% 84% 89% 86% 88% 90% 91% 88% 91% 8%

Multicultural 81% 82% 85% 86% 85% 87% 88% 88% 89% 7%

Opportunities to teach 64% 68% 66% 69% 71% 71% 71% 7%

Research 85% 86% 89% 88% 87% 88% 90% 88% 90% 5%

Employability 79% 80% 79% 83% 82% 84% 85% 82% 83% 5%

Good teachers 88% 90% 91% 89% 90% 91% 92% 90% 93% 4%

Course organisation 87% 90% 88% 91% 4%

Course content 88% 90% 91% 90% 89% 89% 92% 90% 91% 4%

Topic selection 88% 92% 90% 92% 3%

Academics' English 91% 93% 90% 90% 92% 92% 92% 94% 3%

Quality lectures 90% 93% 90% 93% 3%

Online library 91% 92% 92% 94% 3%

Technology 90% 91% 91% 91% 92% 92% 95% 94% 93% 3%

Performance feedback 86% 87% 88% 86% 88% 85% 88% 2%

Physical library 93% 94% 95% 95% 2%

Managing research 89% 87% 85% 90% 2%

Expert lecturers 94% 95% 96% 94% 95% 95% 95% 95% 96% 2%

Marking criteria 87% 89% 85% 88% 1%

Laboratories 93% 95% 94% 94% 1%

Virtual learning 95% 94% 95% 95% 0%

Class size 85% 84% -1%

54

Learning satisfaction – wave on wave comparison



Worship facilitiesVisa advice

Transport links uni

Transport links

Sport facilities

Social facilitiesHome friends

Safety

Social activities

Campus environmentCampus buildings

Other friends

Living cost

Internet access

Host friends

Host culture

Good place to be

Good contacts

Financial support

Earning money

Eco-friendly attitude

Accommodation cost



Inst

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fact

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56

Living matrix – all students



LIVING AVERAGE 83.6% 78.5% 81.0% 80.9% 4.3% 2.7% 2.7%

LIVING OVERALL 90.8% 87.5% 88.9% 89.7% 3.3% 1.9% 1.1% 0.00

Good place to be 96.3% 88.9% 90.4% 92.1% 7.4% 5.9% 4.2% 0.00

Campus environment 96.2% 91.4% 92.2% 93.0% 4.9% 4.1% 3.2% 0.00

Safety 94.2% 90.2% 91.8% 92.4% 4.0% 2.4% 1.9% 0.00

Eco-friendly attitude 94.2% 90.2% 91.9% 90.3% 4.0% 2.3% 3.9% 0.00

Campus buildings 94.2% 88.3% 89.3% 89.2% 5.9% 4.9% 5.0% 0.00

Visa advice 92.2% 83.3% 88.0% 88.5% 8.9% 4.2% 3.7% 0.00

Transport links 92.0% 79.3% 85.8% 86.4% 12.7% 6.2% 5.6% 0.00

Worship facilities 90.7% 86.2% 89.2% 89.4% 4.5% 1.5% 1.3% 0.00

Transport links uni 89.7% 82.4% 84.5% 83.5% 7.2% 5.2% 6.1% 0.00

Home friends 88.4% 86.9% 85.2% 87.4% 1.6% 3.2% 1.0% 0.20

Social facilities 86.3% 81.6% 81.8% 83.9% 4.7% 4.5% 2.4% 0.00

Other friends 86.2% 87.6% 88.8% 87.8% -1.4% -2.7% -1.6% 0.01

Social activities 86.1% 82.0% 82.6% 85.5% 4.2% 3.6% 0.6% 0.00

Host culture 84.2% 85.0% 85.4% 84.8% -0.7% -1.2% -0.6% 0.20

Accommodation quality 82.6% 83.8% 84.6% 85.5% -1.2% -2.0% -2.9% 0.22

Sport facilities 81.3% 81.5% 82.4% 83.3% -0.3% -1.1% -2.0% 0.38

Good contacts 81.2% 79.0% 80.0% 80.4% 2.1% 1.1% 0.8% 0.07

Internet access 80.8% 79.6% 82.1% 80.4% 1.2% -1.4% 0.4% 0.05

Living cost 76.1% 62.5% 66.7% 66.2% 13.6% 9.4% 9.9% 0.00

Host friends 68.4% 73.7% 74.4% 72.0% -5.3% -6.0% -3.6% 0.00

Accommodation cost 67.8% 57.3% 58.0% 58.3% 10.5% 9.8% 9.6% 0.00

Financial support 60.3% 54.3% 53.4% 50.7% 6.0% 6.9% 9.6% 0.00

Earning money 53.7% 49.6% 53.5% 50.8% 4.1% 0.3% 2.9% 0.00

57

Benchmarking living




LIVING AVERAGE 83.6% 78.5% 81.0% 80.9% 27 10 3

LIVING OVERALL 90.8% 87.5% 88.9% 89.7% 31 14 7

Good place to be 96.3% 88.9% 90.4% 92.1% 35 12 7

Campus environment 96.2% 91.4% 92.2% 93.0% 48 17 6

Safety 94.2% 90.2% 91.8% 92.4% 71 23 7

Eco-friendly attitude 94.2% 90.2% 91.9% 90.3% 54 23 4

Campus buildings 94.2% 88.3% 89.3% 89.2% 41 13 4

Visa advice 92.2% 83.3% 88.0% 88.5% 36 15 3

Transport links 92.0% 79.3% 85.8% 86.4% 27 11 3

Worship facilities 90.7% 86.2% 89.2% 89.4% 37 23 6

Transport links uni 89.7% 82.4% 84.5% 83.5% 52 18 4

Home friends 88.4% 86.9% 85.2% 87.4% 63 15 7

Social facilities 86.3% 81.6% 81.8% 83.9% 43 13 5

Other friends 86.2% 87.6% 88.8% 87.8% 105 42 12


Host culture 84.2% 85.0% 85.4% 84.8% 100 36 9

Accommodation quality 82.6% 83.8% 84.6% 85.5% 80 30 12

Sport facilities 81.3% 81.5% 82.4% 83.3% 90 29 9

Good contacts 81.2% 79.0% 80.0% 80.4% 58 22 5

Internet access 80.8% 79.6% 82.1% 80.4% 83 35 6

Living cost 76.1% 62.5% 66.7% 66.2% 27 6 1

Host friends 68.4% 73.7% 74.4% 72.0% 133 46 12

Accommodation cost 67.8% 57.3% 58.0% 58.3% 37 6 1

Financial support 60.3% 54.3% 53.4% 50.7% 41 5 1

Earning money 53.7% 49.6% 53.5% 50.8% 60 19 258

Benchmarking living


59

Benchmarking living (sorted by primary ranking group) Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI

LIVING AVERAGE 83.6% 78.5% 81.0% 80.9% 27 10 3

LIVING OVERALL 90.8% 87.5% 88.9% 89.7% 31 14 7

Living cost 76.1% 62.5% 66.7% 66.2% 27 6 1

Accommodation cost 67.8% 57.3% 58.0% 58.3% 37 6 1

Financial support 60.3% 54.3% 53.4% 50.7% 41 5 1

Earning money 53.7% 49.6% 53.5% 50.8% 60 19 2

Visa advice 92.2% 83.3% 88.0% 88.5% 36 15 3

Transport links 92.0% 79.3% 85.8% 86.4% 27 11 3

Eco-friendly attitude 94.2% 90.2% 91.9% 90.3% 54 23 4

Campus buildings 94.2% 88.3% 89.3% 89.2% 41 13 4

Transport links uni 89.7% 82.4% 84.5% 83.5% 52 18 4

Social facilities 86.3% 81.6% 81.8% 83.9% 43 13 5

Good contacts 81.2% 79.0% 80.0% 80.4% 58 22 5

Campus environment 96.2% 91.4% 92.2% 93.0% 48 17 6

Worship facilities 90.7% 86.2% 89.2% 89.4% 37 23 6

Internet access 80.8% 79.6% 82.1% 80.4% 83 35 6

Good place to be 96.3% 88.9% 90.4% 92.1% 35 12 7

Safety 94.2% 90.2% 91.8% 92.4% 71 23 7

Home friends 88.4% 86.9% 85.2% 87.4% 63 15 7


Host culture 84.2% 85.0% 85.4% 84.8% 100 36 9

Sport facilities 81.3% 81.5% 82.4% 83.3% 90 29 9

Other friends 86.2% 87.6% 88.8% 87.8% 105 42 12

Accommodation quality 82.6% 83.8% 84.6% 85.5% 80 30 12

Host friends 68.4% 73.7% 74.4% 72.0% 133 46 12


-10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10%

Worship facilities

Sport facilities

Visa advice

Transport links

Safety

Transport links uni

Social facilities

Social activities

Living cost

Host culture

Accommodation cost

Campus buildings

Good place to be

Internet access

Campus environment

Home friends

Host friends

Eco-friendly attitude

Other friends

Good contacts


Earning money

Financial support

Newcastle

RGI ISB fixed


60

Living satisfaction – Autumn 2012 vs Autumn 2013



Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 Autumn 2013First Wave vs

Autumn 2013

Visa advice 71% 78% 86% 83% 87% 85% 88% 88% 92% 21%

Worship facilities 77% 82% 87% 84% 88% 83% 88% 85% 91% 13%

Social activities 73% 78% 81% 80% 83% 82% 85% 84% 86% 13%

Host culture 74% 76% 77% 78% 80% 80% 83% 82% 84% 10%

Safety 85% 86% 89% 89% 89% 91% 89% 90% 94% 9%

Social facilities 77% 82% 85% 83% 85% 85% 89% 83% 86% 9%

Sport facilities 72% 77% 77% 80% 82% 82% 82% 77% 81% 9%

Good contacts 72% 75% 74% 75% 75% 80% 84% 82% 81% 9%

Living cost 67% 67% 67% 70% 77% 76% 77% 74% 76% 9%

Good place to be 90% 91% 94% 92% 93% 96% 96% 96% 96% 6%

Other friends 80% 83% 85% 85% 82% 85% 87% 87% 86% 6%

Home friends 82% 84% 87% 87% 90% 88% 89% 88% 88% 6%

Transport links uni 84% 84% 87% 88% 88% 86% 90% 5%

Transport links 87% 87% 88% 87% 90% 92% 92% 88% 92% 5%

Host friends 64% 62% 65% 66% 68% 65% 71% 68% 68% 4%

Accommodation cost 64% 65% 63% 68% 72% 68% 69% 66% 68% 4%

Eco-friendly attitude 92% 94% 94% 94% 94% 2%

Campus buildings 93% 93% 94% 1%

Campus environment 95% 96% 96% 1%

Financial support 59% 60% 66% 68% 73% 66% 72% 68% 60% 1%

Accommodation quality 83% 85% 84% 83% 85% 86% 86% 86% 83% -1%

Internet access 88% 85% 88% 88% 87% 83% 82% 80% 81% -7%

Earning money 61% 58% 64% 64% 67% 58% 64% 61% 54% -8%

61

Living satisfaction – wave on wave comparison




Catering

Counselling & Advice

Careers Service

Disability Support

Finance Office

Faith Provision

Graduate School

Doctor

International Office IT Support

Student Advice Ctr

Students' Union

Clubs/societies

Personal Tutors

Institution Usage

Inst

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atis

fact

ion

63

Support matrix


12%15%

11%

23%

34%37%

29%

46%

39%

46%

58%59%54%

46%

74%

7%9%10%

22%23%30%34%34%36%40%

52%55%59%

71%76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

RGI ISB (25853)

Newcastle (1629)

Benchmarking support (usage %)

64



SUPPORT AVERAGE 92.4% 90.1% 90.8% 90.8% 2.3% 1.6% 1.6%

SUPPORT OVERALL 93.4% 89.6% 91.2% 91.8% 3.8% 2.2% 1.5% 0.00

Disability Support 97.5% 93.0% 92.0% 92.1% 4.5% 5.5% 5.4% 0.91

Students' Union 97.0% 93.4% 93.2% 93.9% 3.6% 3.8% 3.1% 0.00

IT Support 96.8% 92.2% 92.6% 91.3% 4.6% 4.3% 5.6% 0.00

International Office 96.8% 91.4% 92.6% 93.3% 5.4% 4.2% 3.5% 0.71

Clubs/societies 95.8% 92.8% 92.9% 94.8% 3.0% 2.8% 1.0% 0.00

Graduate School** 95.1% 94.3% 94.7% 95.3% 0.8% 0.4% -0.2% 0.93

Student Advice Ctr 94.7% 92.8% 94.0% 93.3% 1.9% 0.7% 1.4% 0.50

Personal Tutors 94.3% 92.2% 93.1% 92.2% 2.1% 1.2% 2.1% 0.00

Careers Service 93.4% 85.6% 88.5% 90.7% 7.8% 4.9% 2.8% 0.00

Finance Office 92.2% 89.2% 88.2% 90.1% 3.0% 4.0% 2.1% 0.05

Counselling & Advice 89.8% 90.2% 89.8% 88.3% -0.4% 0.0% 1.5% 0.11

Doctor 88.5% 88.7% 88.9% 88.4% -0.2% -0.4% 0.1% 0.14

Faith Provision 88.2% 93.5% 93.0% 91.8% -5.2% -4.8% -3.6% 0.11

Accommodation Office 86.0% 82.9% 85.4% 85.3% 3.1% 0.6% 0.7% 0.09

Catering 79.6% 79.5% 82.5% 80.6% 0.1% -3.0% -1.0% 0.80

65 **Postgraduate students only

Benchmarking support

Independent samples t-test, institution vs. ISBSB, significant differences (p<=0.05) are highlighted in pink



SUPPORT AVERAGE 92.4% 90.1% 90.8% 90.8% 43 20 6

SUPPORT OVERALL 93.4% 89.6% 91.2% 91.8% 19 9 3

Disability Support 97.5% 93.0% 92.0% 92.1% 33 15 7

Students' Union 97.0% 93.4% 93.2% 93.9% 24 5 2

IT Support 96.8% 92.2% 92.6% 91.3% 12 4 1

International Office 96.8% 91.4% 92.6% 93.3% 80 23 6

Clubs/societies 95.8% 92.8% 92.9% 94.8% 28 13 7

Graduate School** 95.1% 94.3% 94.7% 95.3% 55 17 9

Student Advice Ctr 94.7% 92.8% 94.0% 93.3% 56 33 9

Personal Tutors 94.3% 92.2% 93.1% 92.2% 17 9 1

Careers Service 93.4% 85.6% 88.5% 90.7% 4 2 1

Finance Office 92.2% 89.2% 88.2% 90.1% 53 16 6

Counselling & Advice 89.8% 90.2% 89.8% 88.3% 107 30 11

Doctor 88.5% 88.7% 88.9% 88.4% 96 29 11

Faith Provision 88.2% 93.5% 93.0% 91.8% 69 35 13


Catering 79.6% 79.5% 82.5% 80.6% 95 40 8

Benchmarking support




Benchmarking support (sorted by primary ranking group) Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI

SUPPORT AVERAGE 92.4% 90.1% 90.8% 90.8% 43 20 6

SUPPORT OVERALL 93.4% 89.6% 91.2% 91.8% 19 9 3

IT Support 96.8% 92.2% 92.6% 91.3% 12 4 1

Personal Tutors 94.3% 92.2% 93.1% 92.2% 17 9 1

Careers Service 93.4% 85.6% 88.5% 90.7% 4 2 1

Students' Union 97.0% 93.4% 93.2% 93.9% 24 5 2

International Office 96.8% 91.4% 92.6% 93.3% 80 23 6

Finance Office 92.2% 89.2% 88.2% 90.1% 53 16 6

Disability Support 97.5% 93.0% 92.0% 92.1% 33 15 7

Clubs/societies 95.8% 92.8% 92.9% 94.8% 28 13 7


Catering 79.6% 79.5% 82.5% 80.6% 95 40 8

Graduate School** 95.1% 94.3% 94.7% 95.3% 55 17 9

Student Advice Ctr 94.7% 92.8% 94.0% 93.3% 56 33 9

Counselling & Advice 89.8% 90.2% 89.8% 88.3% 107 30 11

Doctor 88.5% 88.7% 88.9% 88.4% 96 29 11

Faith Provision 88.2% 93.5% 93.0% 91.8% 69 35 13


-5% -3% -1% 1% 3% 5%

Doctor

Disability Support

Clubs/societies

International Office

Finance Office

IT Support

Students' Union

Student Advice Ctr

Careers Service

Catering

Graduate School

Counselling & Advice


Faith Provision

Newcastle

RGI ISB fixed


68

Support satisfaction – Autumn 2012 vs Autumn 2013



ElementsAutumn

2007

Autumn

2008

Autumn

2009

Autumn

2010

Autumn

2011

Autumn

2012

Autumn

2013

First Wave vs

Autumn 2013

Accommodation Office 80% 77% 80% 85% 88% 89% 86% 6%

Student Advice Ctr 88% 88% 91% 93% 95% 94% 95% 6%

International Office 93% 93% 90% 92% 94% 95% 97% 4%

Disability Support 94% 95% 95% 98% 3%

IT Support 94% 96% 94% 95% 95% 96% 97% 3%

Students' Union 95% 91% 94% 91% 96% 96% 97% 2%

Finance Office 93% 92% 92% 90% 91% 91% 92% 0%

Catering 80% 79% 78% 79% 81% 80% 80% -1%

Clubs/societies 97% 93% 95% 94% 95% 94% 96% -2%

Counselling & Advice 92% 92% 92% 88% 91% 91% 90% -2%

Careers Service 96% 94% 94% 92% 93% 93% 93% -2%

Graduate School 97% 96% 94% 95% 97% 96% 95% -2%

Doctor 91% 90% 89% 87% 90% 85% 89% -3%

Faith Provision 96% 90% 92% 86% 90% 92% 88% -7%

69

Support satisfaction – wave on wave comparison


For further information about the Student Barometer contact a member of the i-graduate

Research Team ([email protected])

For further details of any of our other research services, please contact Caitlin Mills Lyle ([email protected])

International Graduate Insight Group Offices

Contact details

70

Research Centre Redhill Chambers 2d High Street Redhill RH1 1RJ t +44 (0)207 222 7890 f +44 (0)207 182 7152 [email protected] www.i-graduate.org

Mathenesserlaan 255 - NL 3021, HD Rotterdam t +31 10 477 6553 f +44 207 182 7152 [email protected] www.i-graduate.org

1025 Connecticut Avenue NW, Suite 1000 Washington, DC 20036 t +1 202 455 0959 f +44 207 182 7152 [email protected] www.i-graduate.org

Level 7, 50 Pitt Street Sydney NSW 2000 t +61 (0)2 9241 4357 f +44 207 182 7152 [email protected] www.i-graduate.org



Element Institution base numberCatering 1218

Students' Union 1151

IT Support 917

Clubs/societies 874

Personal Tutors 773

Accommodation Office 530

Careers Service 519

Doctor 461

Finance Office 460

International Office 345

Student Advice Ctr 338

Counselling & Advice 137

Faith Provision 85

Disability Support 40

Institution base numbers

72


Stat-testing

Independent samples t-test

Compares two different means to see if they are significantly different from each other

E.g. Comparing the mean of your institution against the overall Student Barometer mean

If your institution is significantly different than the Student Barometer mean it is highlighted in pink

73



Next generation tools – interact 2.1

New menu

Dynamic benchmarking

Course level analysis

New for 2014

• POLAR3 groupings • Improved benchmarking • Intuitive drilldowns • Improved navigation • Funding and fees


Analysis by department & location Dynamic Data Visualisation - interact

Verbatim comments Interactive mapping of

aggregate data

Institution-specific data Detailed presentations Summary findings

Deliverables

“Great university, great teachers, great accommodation, so many way to make English and foreign friends, a very beautiful place, ecologic. It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt!”

76


GlobalView ISB Online Maps

Essential insight for...

Student recruitment Internationalisation strategy Regional marketing strategy

GlobalView includes strategic information on key areas, including:

Helped to choose influencers – social media, agent, website... Decision making factors – cost of study, ranking position, scholarship... Countries considered for study Agent rating and 8 detailed measures of satisfaction with agents Student funding

77


GlobalView is easily navigated via interactive menus

Hover over a region or country to learn more

Understand the national picture

Create custom charts

Study level splits available on annual subscription basis

GlobalView ISB Online Maps


A member of the i-graduate Research Team will be in contact with details of your institution’s online password-protected Filestore (www.i-graduate.org/filestore)

Filestore contains: full PDF presentation, open comments and ranking sheets

Thank you

79

http://www.i-graduate.org/filestore





About i-graduate

The International Graduate Insight Group (i-graduate) is an independent benchmarking and research service, delivering comparative insights for the education sector worldwide: your finger on the pulse of student and stakeholder opinion

The Student Barometer is the largest annual study of students in the world, with feedback from over 1.7 million respondents

Used throughout the sector to target resourcing and investment in improving services, teaching and support for students

i-graduate surveys implemented by 1400 education institutions worldwide

Running in 28 countries across 5 continents

81


The ‘Whole University’ Barometer

Transforms multiple student surveys into a single-source solution for student feedback.

All years of study All forms of study All locations All levels of study The Integrated Survey Solution developed in partnership with the University of Oxford:

Designed to fit around the NSS Facilitates delivery of the Key Information Set (KIS) requirements Removes duplication and reduces administration Incorporates other internal and external surveys Improves accuracy Saves money Survey fatigue solved at a stroke

“The integrated approach we have developed together with i-graduate means we will be able to create an even better student experience for all of our students.”

Keith Zimmerman Director of Student Administration and Services, University of Oxford

82


The ‘Whole University’ Barometer

The Oxford Barometer: all divisions, all departments, all colleges. Interactive access to data for 300 senior staff The Surrey Barometer: replaces 28 internal student surveys The Sheffield Hallam Barometer: the most comprehensive student survey structure ever implemented The Nottingham Barometer: a fully integrated process delivering to all students and all stakeholders across the UK, Malaysia and China

Sophisticated survey build and management Demographic pre-loading from student record systems Intelligent routing (students are asked only relevant questions) Benchmarking by study area, study level and student experience Interactive interface of key results by course, faculty, campus Clarify issues through targeted follow-up surveys and focus groups

83



Questionnaire Flow

Not a full list of questions

Living Experience • Overall Satisfaction • Satisfaction of living elements

Support Experience • Overall Satisfaction • Relevance of services • Satisfaction with services used

Recommendation & Reflections • Recommendation to others • Perceptions of value for money • Living up to expectations

Future Plans • Employment • Study

Ethnographics • Ethnicity, Disability, Faith/ Religion

Study Time • Weekly hours studying and working • Perception of time spent with academic staff

Background

• Accommodation • Funding • Level of study • Area of study • School/Faculty/Department • Year of study

Arrival Experience • Overall Satisfaction • Rating on experience

Learning Experience • Overall Satisfaction • Satisfaction of learning elements

Pre-Arrival • Choice of destination • Key influences • Application process • Visa Satisfaction • Agents

85


Terminology in Questionnaire Terminology in Report

Welcome/pickup at airport, railway, coach station Welcome/ pick-up

Academic registration Registration

First night - getting to where I would stay First night

Formal welcome at the university Formal welcome

Internet access at my accommodation Internet access

University orientation University orientation

Orientation (finding my way around the local area) Local orientation

University accounts/ finance department Finance office

Setting up a bank account Bank account

Accommodation office Accommodation office

Condition of accommodation on arrival Accommodation condition

The social activities Social activities

Making friends from my country Home friends

Making friends from this country Host friends

Making friends from other countries Other friends

Meeting academic staff Meeting staff

Understanding how my course of study would work Study sense

Arrival Terminology


Learning - Terminology in Questionnaire Learning - Terminology in Report

The quality of lectures Quality lecturers

The subject area expertise of lecturers/ supervisors Expert lecturers

The teaching ability of lecturers/ supervisors Good teachers

The academic content of my course/ studies Course content

The organisation and smooth running of the course (Undergraduate & Masters) Course organisation

The level of research activity Research

Academic staff whose English I can understand Academics' English

Getting time from academic staff when I need it/ personal support with learning Learning support

Feedback on coursework/ formal written submissions Performance feedback

Explanation of making/ assessment criteria Marking criteria

Fair and transparent assessment of my work Assessment

Guidance in topic selection and refinement by my supervisor (Masters & PhD) Topic selection

Confidence about managing a research project as a result of my experience so far (PhD) Managing research

The quality of the lecture theatres and classrooms Learning spaces

The quality of laboratories (if applicable) Laboratories

The physical library facilities Physical library

The online library facilities Online library

The learning technology (PCs, networking, etc) Technology

Virtual learning environment (Blackboard/ WebCT/ Weblearn) Virtual learning

Advice and guidance on long-term job opportunities and careers from academic staff Careers advice

Learning that will help me get a good job Employability

Opportunities for work experience/ work placements as a part of my studies Work experience

Studying with people from other cultures Multicultural

Help to improve my English language skills Language support

Opportunities to teach (PhD only) Opportunities to teach

The size of classes Size of classes 87


Living - Terminology in Questionnaire Living - Terminology in Report

The quality of accommodation Accommodation quality

The cost of accommodation Accommodation cost

The cost of living Living cost

Feeling safe and secure Safety

Making friends from my home country Home friends

Making friends from this Country Host friends

Making friends from other Countries Other friends

Opportunities to experience the culture of this country Host culture

The sports facilities Sports facilities

The social facilities Social facilities

The social activities Social activities

Internet access at my accommodation Internet access

Making good contacts for the future Good contacts

The facilities for religious worship Worship facilities

The surroundings outside the university Good place to be

The transport links to other places Transport links (other places)

The availability of financial support/ bursaries etc. Financial support

The opportunity to earn money while studying Earning money

Immigration and visa advice from the university Visa advice

Transport between university locations Transport links uni

The university’s eco-friendly attitude to the environment Eco-friendly attitude

The design and quality of the campus buildings Campus buildings

The quality of the external campus environment Campus environment


Terminology in Standard Questionnaire Terminology in University Questionnaire Terminology in Report

Catering Campus eating places Catering

Students' Union Students' Union Students' Union

IT Support Computing Services IT Support

Clubs/societies University Clubs/Societies Clubs/societies

Personal Tutors Personal Tutors Personal Tutors

Accommodation Office Accommodation Office Accommodation Office

Careers Service Careers Service Careers Service

Health Centre General Practitioner (Doctor) Doctor

Finance Office Finance Office Finance Office

International Office International Office International Office

Student Advisory Student Advice Centre Student Advice Ctr

Graduate School Graduate School Graduate School

Counselling Student Counselling and Financial Advice Counselling & Advice

Faith Provision Chaplaincy or multi-faith provision Faith Provision

Disability Support Disability Support Disability Support

Support Terminology

Documents

International Student Barometer - Newcastle University · 2015. 10. 9. · ISB (161,781), SB (87,328), ISBSB (136,552) Institutions in bold surveyed international and domestic students