International Safety and Security

Index for the Hospitality Industry

HSMT Hotel Security Management & Training

Over 15 years experience in safety and security in the hospitality industry

In cooperation with the Ecole Hoteliere de Lausanne Institute of Technology & Entrepreneurship

‘Shield’ ratings

Based on the familiar ‘Star’ ratings, recognized worldwide as an indication of levels of services and facilities offered by the property

Parallel rating to be offered relating to the levels of safety, security and prevention offered by the property

Market demands

More and more hotel bookers are requiring security assessments of the hotels prior to confirming their bookings:

Corporate businesses with lucrative worldwide contracts

Travel agents with group and individual business Conference and meeting organizers Incentive travel houses Banqueting coordinators Individual travelers

Proposed Benefits

Unified recognizable symbol, representing standards known to the industry, to the bookers (corporate, incentive, travel agents, conference organizers) and to the guests themselves

Significant savings, to both bookers and to hotels, in time and money

On-going audits on yearly basis, so rating is always up-to-date

Methodology (1)

Yearly inspections by training and qualified specialists

Performed by HSMT personnel or local agents These agents will be licensed after passing through training

and qualification process by HSMT Licensing per country with agent inspection on random basis

to prevent conflict of interests Open and pre-arranged site surveys Surprise and under-cover visits

Methodology (2)

Following site survey, results entered into web-based software application to be developed

Rating is immediately calculated and printed for hotel management, including official certificate

Assessor can make recommendations to hotel management as to how to upgrade rating

Accompanying Software (1)

Web-based database-driven software

Practical, easy-to-use, user interface to speed up data entry

Compulsory registration for access, including log of all accesses made

Integrated mailing system to all registered users with opt-out option as legal requirement

Automatic printing of results and temporary certificate when survey results are complete

Accompanying Software (2)

Results will be based on a weighting system to be defined during application setup

Rules system to enable conditions in weighting system

Exclusions feature, including legal requirements

Definable grey areas between shield ratings

Email sent to HSMT automatically upon survey upload, for follow up and certificate issue

Management Reporting Module

Each hotel to receive access code to application, restricted to their own hotel results

Reporting module which can compare current and previous results

If property belongs to chain, module will enable comparison between individual property and entire chain, or cross section of that chain

Module to include graphic and chart outputs

Administrative Module

User, property and inspector management

Mailing system

Alerts management to inform inspectors and HSMT when inspections are due

User statistics

Inspector statistics