International Full-Degree Student Services

• Began with workgroup discussions in September 2011

• Representatives from Admissions, Study Administration, Student Guidance and the International Office

• Oversight of group coordination and servicing of the students remained with the International Office

• Steering Committee: Niels Henrik, Rie Snekkerup, and Anne Mette Hou

• Regular meetings about existing services, student needs, and available resources resulted in a Commissorium we presented in March

• Commissorium (and accompanying budget request) was approved by CBS management in April

• We started our planning in April/May!

IFDS Services

• With over 3,000 IFDS we needed to find reasonable solutions to meet their needs• Same needs as the incoming exchange students, but even more so• Integration of IFDS is critical to their academic success, as well as their personal

and career fulfillment while in Denmark• It was important that we found a way to provide good, clear information to the

students in sufficient time• It was critical that the CBS community found a way to work together to service

”our” students• It was necessary that the IFDS felt a warm welcome to CBS and could establish

themselves in Denmark, like exchange students (Maslow’s Hierarchy of Needs)• It was critical that we help the students settle, so they could focus on their

academic life

Phase One Services

• As our first effort to implement a coordinated service effort, it was decided to be ambitious but not unrealistic

• Services to include were:

• Introduction Seminars of 4 different themes each week in September

• International Activities throughout the year to broaden the IFDS’ understanding of Denmark and Danish culture

AND

• To promote integration among the international and Danish students

• Heightened and special services for non-EU students (scholarship and fee-paying)

• International Student Ambassador program as support network

• International Education Week in November

Introduction Seminars

• Primary session: Welcome and Introduction on September 8, 2012

• Following supplemental sessions:

• Improve Your Studies

• Engage Yourself!

• Working in Denmark

Already have ca. 50 students registered!

International Activities

• Welcome social following Welcome and Introduction Seminar

• Culture and language cafes

• International coffee houses

• Special lectures

• Campus and city tours

• Movie nights

Open to entire CBS community to foster interaction and integration!

International Student Ambassadors

• Activities: Preparation advice, arrival assistance, campus tours, cultural programs, social networking events, sharing of information

• Danish and international volunteers for between 2-12 hours a week• Oversight by International Services and Outreach Manager• Daily coordinator by Student Coordinator (to help staff the ISA office)• 4 teams-each with a Team Leader

• Pre-arrival and Welcome Team• Integration and Social Team• Outreach Team• Support Team

34 applicants and 30 interviews: 19 Danish and 15 international

Information and Communication with IFDS

• No clear way to send a mail to ALL new or current IFDS at CBS• Developed information on DIK site at www.cbs.dk/iStudents• Combined Arrival and Smooth Studies guides for all iStudents at CBS• Facebook page: www.facebook.com/CBSiStudents• eCampus whereever possible on Study Programme pages• CBS Students Intro book, website and Student Society Day• Mailing list• ISA email account: isa@cbs.dk• Specially-designed brochures:

• Welcome and Introduction Seminar postcard • iSeminars and iActivities brochures for Student Hubs, DIK Reception• Useful links for IFDS and Who does what at CBS?• Important information for iStudents handy booklet

Next Steps

• Implementation of Phase One in 2012-2013

• Primary focus on activities and resources in fall

• Focus on student evaluations and IFDS survey in spring

• Make necessary adjustments for 2013-2014

• Similar program next year will allow us to compare two years of offerings

• Phase Two will build upon the first phase offerings, but hopefully have strengthened resources to develop services to a higher level