InternationalData Centerdelivery

It is our experience and unique understanding of the data center market that has propelled ISG to the forefront of data center design, construction delivery and IT deployment.

Our experience includes delivering directly for end-users, as well as for hosting providers, and our comprehensive offering spans the entire life-cycle of the data center.

With 22-years’ experience working alongside clients operating in a range of sectors we understand the ever-increasing pace of today’s business and the demands this makes on an organisation’s IT strategy. As a result we have developed a thorough insight into the critical areas of concern that organisations have when making the decision to undertake any type of data center related project. Variables such as future business strategy, lease options, geographic location, speed to market and budget all have direct implications on data center capacity, resilience and future flexibility.

Regardless of size, scope or complexity we approach every project with the same care and attention of delivering the best solution possible for the client.

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We understand your business challenges and deliverables

Integration of our services across the complete technology and IT platform provides a strong informed delivery partner

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Hong KongMacau

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Brazilthrough partnership with ACE

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We deliver data centers and associated services internationally

“The ability to operate at all levels, with a pure technology driven focus.”

This document demonstrates our approach to data center delivery, from feasibility and design concepts through to procurement, construction, commissioning and IT deployment, ensuring the smooth integration and resilient performance of the facility.

Setting the standard for data center construction

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Preparation 06

Design management 08

Pre-construction 10

Construction 12

Engineering services 14

IT deployment 16

Commissioning 18

Data center upgrade / Day 2 works 20

About ISG 22

PreparationMaking the right decisions

We know that taking the wrong course of action will inevitably result in wasted expenditure, as well as lost business opportunities, and potential damage to an organisation’s reputation.

Prior to making any decisions we make sure we understand our client’s business drivers and encapsulate their current and future needs from all areas of their organisation. Due to years of experience working with clients that operate in varied and fast-paced industries, ISG takes an open-minded approach to every project and we know when to say “no”.

Transparency at every stage is vital and we ensure that all objectives are measurable, documentable and verifiable.

Our service includes;

An analysis of physical data to compare our client’s existing situation to their required outcome

An option report that exposes different routes to achieve the required outcome, as well as how each of these routes will impact on our client’s business and its stakeholders

Sustainability advice on initiatives for obtaining green credentials for the construction of the data center as well as energy and cost reduction during operation

A cost analysis, not just for the construction stage, but for the life-cycle of the facility

“ISG produced innovative technical solutions, mitigating high-risk situations.”

Steve Steadman Project Manager | AON

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Design managementVisualise the outcome

With the business strategy agreed, we translate our client’s requirements into a tangible reality by delivering a design that achieves all of their business requirements.

Our challenge is to integrate the design and the construction programme into a stage-by-stage plan that achieves the highest quality outcome and represents value for money. Our design management team includes qualified engineers, architects and structural designers who work with our clients to produce or enhance designs that ensure efficiency, resilience, remove complexity, and provide flexibility for the future.

We want our clients to utilise their building as early as possible. We provide this ability through 3D animation and BIM modelling, illustrating how the building and systems will look, perform and prove maintenance and access strategies. We actively encourage client FM involvement throughout the design process.

In addition our 3D models will be developed throughout the construction process to provide depictive information, prefabrication, onsite co-ordination and hard asset tagging data. The BIM model will continue to be developed throughout the construction stages of the project and will be populated to suit the clients requirements. We can also take the detail to rack / server level.

Our service includes;

Design brief production ensuring that our client’s requirements are interpreted accurately

Design production that clearly illustrates the scope and procurement requirements of physical components and systems within the data center

Programming that provides a roadmap to steer the project smoothly from start to finish

Illustration of all building elements focused on spatial co-ordination, electrical, mechanical and IT deliverables with accurate co-ordination and FM integration

Early introduction of asset tagging and FM planning to provide a detailed, intelligent operation and maintenance platform

CFD modelling of data halls

“ISG was able to bring real value to the final stages of the detailed design process, with innovative ideas for prefabrication techniques, budget management and future maintenance solutions”

Robert Thorogood Executive Director | hurleypalmerflatt

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Pre-constructionEstablishing certainty

This is a vital stage of any construction project as any time lost will often manifest itself in the construction phase. ISG carefully plans and procures for certainty. We clearly identify all aspects of the procurement and construction process to provide a detailed and transparent route to success. This includes early identification of potential risks and how they will be overcome, costs and the financial management process, as well as benchmarks for measuring performance.

Our experience in delivering data centers, which range in size and complexity across international locations, has resulted in ISG establishing a vast network of skilled suppliers and sub-contractors. In addition we are continually seeking out new innovation and, at the pre-construction stage, identify areas where we will challenge existing methods and technology.

Our service includes;

Defining construction methodology, programme milestones and phasing requirements

Risk analysis and alert to potential single points of failure

Identifying local permitting regulations and obtaining permission

Logistics planning

Production of a detailed commissioning plan

Cost analysis and the production of a transparent financial management plan

Assessment and procurement of suppliers and sub-contractors

“The pre-construction period was entered into on a collaborative basis with the joint aim of securing comprehensive proposals for the right cost”

Jim Hart Partner | Business Critical Systems EC Harris

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ConstructionAssurance guaranteed

ISG’s total construction offering includes deep excavation, groundworks and new build, on both green-field and brown-field sites, structural refurbishment and alterations, data center fit out and engineering services.

We operate under all forms of contract including lump sum fixed price, construction management, design and build or two stage as well as international forms of contract, depending on our clients requirements.

Our project teams on site include experts in every aspect of physical construction and engineering. They are assisted by ISG’s comprehensive international support services such as legal compliance, human resources and industrial relations, IT, health, safety and environmental compliance as well as marketing and public relations.

ISG strives to deliver every project to achieve absolute completion, to the highest quality standards, on time and on budget.

Our service includes;

New build delivery

Building conversion and refurbishment

Technical installation and integration

Site wide and campus infrastructure installations

Critical infrastructure upgrades

Plant replacement

White space deployment

IT systems design and deployment

Obtaining validation such as LEED and BREEAM

“The team’s ability to react and adapt to change to facilitate the evolving design process was excellent.”

Maurice JulianCritical Facilities Manager | HP

Engineering servicesBringing systems to life

A building provides elemental protection, it’s the engineering services that bring its systems to life and ensures a resilient environment is in place for the IT equipment.

We have established a core team of talented individuals that have delivered projects in the critical systems M&E environment. With backgrounds in design consultancy through to installation and onsite delivery, our focus is meeting our client’s aspirations with an emphasis on quality resilient installations.

Utilising our broad range of experience and knowledge we provide robust value engineering offers, solutions to unforeseen problems, and we pride ourselves in our ability to deliver in all situations.

Our services include:

Substation builds and major external infrastructure works

MV / LV systems and associated equipment

DRUPS, generators and UPS systems

SCADA, EMS and controls systems

Mechanical chilled water, air-to-air, refrigeration systems

Building protection systems, fire, security and intruder

Lifts

Integration of converged networks to the systems noted above

IT integration and deployment, interfaces, co-ordination and management

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IT DeploymentLive and running

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“The expertise shown by ISG in the closing phases of the project assisted in the smooth transition to facility ready”

Data Center ManagerInternational financial institution

From construction through fit out, to deploying building critical services ISG recognises IT as the 4th Utility. Building design and engineering are all driven by IT environments to increase redundancy, flexibility and scalability whilst not incurring downtime. Twenty four-seven availability, speed to market and future proofing are at the forefront of client requirements and we understand that commercial and business reputations depend on this.

We have created a specialist team who have all worked in the IT environment, procuring, implementing and integrating IT infrastructure systems for end user clients. This allows us to truly understand the end users requirements and integrate the IT Infrastructure deployment into the wider construction and services fit out delivery. This can help gain efficiencies technically, commercially and on a programme level. By having a collaborative approach across our different delivery units we have a fully co-ordinated approach to implementing your IT strategy.

The IT market has long driven convergence across networks to increase flexibility and efficiency. With ISG’s vast experience in traditional engineering applications such as BMS, EMS, CCTV, Access control and lighting control we are driving the market and vendors on convergence of systems. We regularly review emerging IT technologies and work with Vendors to establish integration into engineering applications and manage their deployment into overall construction, services and IT strategies.

Structured cabling installation

Rack installation

Server deployment

CFD modelling of data halls

Understanding of Telco installations

Management of IT moves and changes

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Commissioning Absolute completion

“Great result - I know these things don’t happen by accident so thank you and please pass on my thanks to all those involved.”

Richard Smith Director | RBS

Commissioning commences from the start of our projects and the ISG teams have the expertise and knowledge to execute the completion plan. We further enhance this and utilise our specialist engineering and commissioning personnel at various gateways to validate the technical requirements through the design stages, capturing the recorded results and current status on programme versus installation on site.

The commissioning teams allocation is defined to meet the requirements of the specific project and deliverables but will always have an involvement within any project. We have dedicated specialist technical engineering skills in house that focus on MV / LV Systems and switchgear, generators and associated systems, BMS / EMS, IT CNS, chilled water equipment etc that enable every system to be interrogated technically for performance and commissioning delivery.

Our procedures and approach are purposely flexible to ensure that we can create bespoke solutions for each individual project.

Integrated systems testing is a vitally important process in any critical services installation. Our team has a wealth of experience to ensure that the planning, and supporting engineering infrastructure is subjected to a structured programme of simulated critical failures and that each element is proven functional at the required design capacity.

Our service includes:

Validation and verification of existing systems and installations

IST definition and sequencing

FAT witnessing and verification

Commissioning risk analysis and appraisals

Comprehensive O&M manuals (electronic and linked to BIM if required)

Witnessing and collation of data (electronic and linked to BIM if required)

Training and soft landings with client facilities management teams

Condition, performance and energy surveys

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Data Center upgrades /Day 2 worksResilience and longevity

In today’s economy a newly built data center is not necessarily the solution. Sometimes the best decision is to upgrade and improve existing facilities.

We deliver a full range of technical and engineering services, most often delivered in live environments that cannot tolerate any down-time or inconvenience to stakeholders.

Our skill base includes experts in both mechanical andelectrical disciplines, alongside engineers who specialisein design, building management systems, fire engineering and commissioning.

Consequently we provide a wide range of services from system performance and condition validation exercises through to full turnkey design and install projects.

Our service includes;

Capital plant replacement

Infrastructure upgrade

Utility upgrade

Seamless integration with existing services

Design and build solutions

System validation and performance testing

Commissioning management

Building fabric refurbishment

IT refresh and deployment

“The project to upgrade our critical infrastructure could be likened to performing open heart surgery on someone playing squash.”

Board DirectorInternational financial institution

Our data center team is supported by the international ISG Group that operates in 27 countries and employs over 2,500 direct employees worldwide.

ISG is an international construction services company delivering fit out, construction and a range of management services. Our consistent delivery across geographies makes us the partner of choice for multi-national and local organisations building, refurbishing or fitting out their spaces.

ISG commenced operations in 1989. Our earliest projects led to repeat business and referrals for both local and international work, and we quickly established a reputation for high-quality delivery.

Accordingly our client portfolio has grown to embrace new industries and the company has gone on to successfully deliver many projects across the finance, professional services, information technology, data center, media, petrochemical, hospitality and retail sectors.

The Group has an annual turnover in excess of £1 billion.

About ISG

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Contact ISG’s data center leaders

Jim McCarthy Director EMEA07875 325 363jim.mccarthy@isgplc.com

Paul DicksonDivisional Director Engineering UK07805 875419paul.dickson@isgplc.com

ISG plcAldgate House, 33 Aldgate High Street, London, EC3N 1AG

T: +44 (0)20 7247 1717E: email@isgplc.com

Printed on recycled paper (ISG 1380 -11/2013)

Construction | Fit Out | Engineering Services | Specialist Solutionswww.isgplc.com/datacenters