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Internal Stakeholder Engagement

NOVEMBER 2015 – Presented By Marea Getsios

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A short video

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Internal Stakeholder Engagement

“Successful projects have stakeholders who are involved and supportive”

Why is Stakeholder Engagement so important?

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Internal Stakeholder Engagement

How do our Stakeholders see us?

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What do we do in Procurement?

• Why did you get into Procurement?

• Are you passionate about this profession?

• How do you describe what you do?

• If you could choose one or two words to describe

what you believe the most important part of your job

is – what would it be?

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The Steps of Internal Stakeholder Engagement

1. What do we do in procurement?

2. Eliminate or at least minimise stakeholder resistance

3. Who is important for successful engagement? Identify key stakeholders

4. What are their attitudes and expectations?

5. Building the relationship

6. The importance of Communication – and the Communication Plan

7. Measuring effectiveness

8. Investing in credibility

9. Improving the process

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Eliminating Stakeholder Resistance

I like the way things are now

Will I lose control?

But I want to use the supplier I have always used…

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Eliminating Stakeholder Resistance

Maybe this is a better way to do it…

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Effective Communication (Video)

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Strategy

Keep. It. Simple. Stupid.

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Define your goals

Ensure Compliance & Probity

Look for Opportunities

Implement forward Procurement

Planning

Minimise Ad-hoc Purchases

Educate Staff

Provide Tools & Resources

Tighten Contract Management Practice

Implement New Technologies

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Levels of Participation

Inform

Consult

Involve & Collaborate

Empower

Provide objective, accurate, balanced consistent information

Obtain Feedback, listening , acknowledging concerns and providing feedback on how their input influenced the outcome

To work directly with stakeholders throughout the process, including the development of alternatives

To place final decision making in the hands of the stakeholders. Supporting and implementing what they put forward.

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Identify Key Stakeholders

• Procurement Survey

• Steering Committee

• Managers Monthly Meetings

• Executive Meetings

• Internal Audits

• Intranet

• Emails

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Procurement

Purchasing

Content Management

Contract Management

Negotiation & Contract Conclusion

Tendering

Supplier Management

Demand/ market

research & category strategy

Invoice processing & payment

Delivery & Goods receipt

Order Release

Requisition

Differences Between Procurement & Purchasing

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Benefits of Good Procurement

Reduced Risk

Lower Costs

Security of Supply

Improved Quality

Added Value

Greater Efficiency

New Innovation

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Conducted Training Sessions

• Familiarise Staff with a quick guide to the Procurement Process

• Work Through “The Procurement Handbook” that staff could record notes in

about what was important to them

• Work through new tools available

• Work through intranet resource

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Intranet

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Intranet

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Newsletters

Newsletters: Make them fun, informative, and keep the content light.

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Measuring Effectiveness

Decentralised Model

inconsistent

no structure

no tools

May 2014... That was then… this is now…October 2015

Centre-Led Model

systems

strategic

structured

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Measuring Effectiveness

Has the planning process been effective?

Has the engagement process worked well?

How are you going to measure this in your organisation?

When do you need to evaluate?

How are you going to review and share your key learnings?

What comes next?

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And what became of Wile?

PROCUREMENT PROFESSIONAL

Questions

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“If there is no struggle, there is no progress” – Frederick Douglass