Intermediate and Advanced Level Apprenticeship in …...Hospitality Skills - 601/4850/0 and BIIAB Level 2 Certificate In Licensed Hospitality Operations 601/4851/2). This change has

Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)

Latest framework version?

For any previous versions of this framework: https://acecerts.co.uk/framework_library Issue date: 28 November 2014

Issued By:

People 1st

Document Status:

Issued

IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 21 SEPTEMBER 2018

Modifications to SASE came into effect on 21 September 2018. Accordingly, SASE publication DFE-00236-2018 applies both to new Apprenticeship starts from 21 September 2018 and all

Apprenticeships commenced before and not completed by 21 September 2018.

https://acecerts.co.uk/framework_library

Intermediate and Advanced Level Apprenticeship in

Licensed Hospitality

Contents Framework information ............................................................................................................... 6

Information on the Issuing Authority for this framework: ............................................................. 6

People 1st ........................................................................................................................... 6

Short description ..................................................................................................................... 6

Contact information .................................................................................................................... 7

Proposer of this framework ....................................................................................................... 7

Revising a framework ................................................................................................................. 8

Why this framework is being revised ......................................................................................... 8

Summary of changes made to this framework ............................................................................ 8

Qualifications removed ............................................................................................................ 8

Qualifications added ................................................................................................................ 8

Qualifications that have been extended ...................................................................................... 8

Purpose of this framework .......................................................................................................... 9

Summary of the purpose of the framework................................................................................. 9

Aims and objectives of this framework (England) ...................................................................... 10

Entry conditions for this framework ............................................................................................ 10

Rules to avoid repeating qualifications .................................................................................. 11

Initial Assessment .............................................................................................................. 11

Level 2, Pathway 1: Licensed Hospitality .................................................................................. 13

Description of this pathway .................................................................................................... 13

Entry requirements for this pathway in addition to the framework entry requirements ................... 13

Qualifications........................................................................................................................... 15

Competence qualifications available to this pathway .................................................................. 15

Knowledge qualifications available to this pathway .................................................................... 15

Combined qualifications available to this pathway ..................................................................... 16

Relationship between competence and knowledge qualifications .................................................. 16

Transferable skills (England) ..................................................................................................... 17

Inclusion of Information and Communications Technology (ICT) ................................................. 18

Progression routes into and from this pathway ............................................................................ 19

Employee rights and responsibilities ........................................................................................ 20

4

Certification Requirements for ERR ....................................................................................... 21

Level 3, Pathway 1: Licensed Hospitality Management ............................................................... 23

Description of this pathway .................................................................................................... 23

Entry requirements for this pathway in addition to the framework entry requirements ................... 23

Qualifications........................................................................................................................... 25

Competence qualifications available to this pathway .................................................................. 25

Knowledge qualifications available to this pathway .................................................................... 25

Combined qualifications available to this pathway ..................................................................... 26

Relationship between competence and knowledge qualifications .................................................. 26

Transferable skills (England) ..................................................................................................... 27

Inclusion of Information and Communications Technology (ICT) ................................................. 28

Progression routes into and from this pathway ............................................................................ 29

Employee rights and responsibilities ........................................................................................ 30

Certification Requirements for ERR ....................................................................................... 31

How equality and diversity will be met ........................................................................................ 32

On and off the job guided learning (England) .............................................................................. 33

Total GLH for each pathway .................................................................................................... 33

Level 2 Pathway 1: ............................................................................................................. 33

Level 3 Pathway 1: ............................................................................................................. 33

Minimum off-the-job guided learning hours .............................................................................. 34

Level 2 Pathway 1: ............................................................................................................. 34

Level 3 Pathway 1: ............................................................................................................. 34

How this requirement will be met ............................................................................................ 35

Level 2 Pathway 1: ............................................................................................................. 35

Level 3 Pathway 1: ............................................................................................................. 36

Minimum on-the-job guided learning hours .............................................................................. 37

Level 2 Pathway 1: ............................................................................................................. 37

Level 3 Pathway 1: ............................................................................................................. 37

How this requirement will be met ............................................................................................ 37

Level 2 Pathway 1: ............................................................................................................. 37

Level 3 Pathway 1: ............................................................................................................. 37

Certification Requirements for GLH ....................................................................................... 39

Personal learning and thinking skills assessment and recognition (England) .................................... 40

Summary of Personal Learning and Thinking Skills .................................................................... 40

Certification Requirements for PLTS ...................................................................................... 40

Creative thinking ................................................................................................................... 41

Independent enquiry ............................................................................................................. 41

Reflective learning ................................................................................................................. 41

Team working ....................................................................................................................... 42

Self management .................................................................................................................. 42

5

Effective participation ............................................................................................................ 42

6

Framework information

Information on the Issuing Authority for this framework:

People 1st

The Apprenticeship sector for occupations in hospitality, catering, retail, leisure, travel, tourism and

passenger transport.

Issue number: 7

This framework includes:

Short description

This framework is designed for those wanting to work behind a bar or in customer facing roles

in the bar area, employed in various licensed hospitality premises. It has been developed to

meet the specific needs of the licensed hospitality industry to offer a clear route into leadership

and management roles and to inspire young entrepreneurs and business start-ups.

This framework will support the government's Skills for Sustainable Growth strategy by

promoting personal growth and broadening interests, assisting employers in our sector to rely

less on migrant workers, driving social mobility and contributing to employment, productivity

and economic growth.

Framework ID:

FR03147

Level 2 ☒

Level 3 ☒

Level 4-7 ☐

Date this framework is to be reviewed by: 22/06/2015

This framework is for use in: England

7

Contact information

Proposer of this framework

BIIAB working with an industry steering group. The framework has been proposed following feedback from our industry partners and learners that a licensed industry specific framework was needed to cover the fundamental issues that related to the job roles within. The industry requires nationally

recognised qualifications that fit into a specific framework to enhance the reputation of the industry, assist staff recruitment and retention, increase professionalism and enable individuals to consider

business start-ups.

Developer of this framework

Name: Jamie Earl

Organisation: BIIAB

Organisation Type: Awarding Organisation

Job Title: Qualifications Manager

Email: [email protected]

Postal address: BII Wessex House

80 Park Street Camberley

Surrey GU15 3PT

Website:

www.biiab.org

Issuing Authority’s contact details

Issued by: People 1st

Issuer contact name: Joanne Parker

Issuer contact phone: 07818 076843

Issuer Email: [email protected]

http://www.biiab.org/

mailto:[email protected]

8

Revising a framework

Why this framework is being revised This framework is being revised due to removing the current qualifications and replacing them with updated versions of the qualifications.

Summary of changes made to this framework

This framework is being revised due to removing the current qualifications (Level 2 Certificate in

Licensed Hospitality Skills - 600/9057/1 and Level 2 Certificate in Licensed Hospitality Operations - 600/0027/2) and replacing them with updated versions (BIIAB Level 2 Certificate In Licensed Hospitality Skills - 601/4850/0 and BIIAB Level 2 Certificate In Licensed Hospitality Operations -

601/4851/2). This change has followed a review with industry and key stakeholder that identified that some units required being updated to include newer versions and also to include more optional

units to provide more variety for learners.

Qualifications removed

Level 2, Pathway 1: Licensed Hospitality

BIIAB Level 2 Certificate in Licensed Hospitality Skills 600/9057/1

BIIAB Level 2 Certificate in Licensed Hospitality Operations 600/0027/2

Qualifications added


BIIAB Level 2 Certificate In Licensed Hospitality Skills - 601/4850/0 BIIAB Level 2 Certificate In Licensed Hospitality Operations - 601/4851/2

Qualifications that have been extended

N/A

9

... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)

Purpose of this framework

Summary of the purpose of the framework

This is a framework for those working behind a bar or in customer facing roles in the bar area,

employed in various licensed hospitality premises, such as:

Leased premises

Managed Houses

Tenanted premises

Hotels

Restaurants

Nightclubs

Club premises.

The Pub, Bar and Nightclub industry is the second largest industry within the hospitality sector,

yet no specific apprenticeship exists which deals with the fundamental skills and knowledge

needed as part of the day-to-day business of working within the sector.

Around 600,000 people work in licensed hospitality, with pubs bars and nightclubs having the

youngest workforce of all the UK industries. 45% of the 600,000 people working in the

industry are under the age of 25. Turnover is high, particularly in leased and tenanted

premises.

The shift from managed outlets to tenanted/leased premises means that there have been huge

implications for skills – operators of these types of premises are less likely to take up training

opportunities. This is often because of the perceived cost of sending staff members out of the

workplace is high, and the return on investment low, especially considering that the industry

has a relatively high level of staff turnover.

Employers within the licensed hospitality industry have identified the need for a more

transparent career progression path to be available for those entering the industry wishing to

develop further to management roles, and to help retain good staff members. This framework

has been designed to meet these objectives and to encourage those with entrepreneurial

aspirations.

Some examples of job titles that this apprenticeship framework has been identified for are:

Barpersons (leased, tenanted, managed, wine bar, cocktail bar, nightclub)

Restaurant staff (waiters, waitresses)

Bar managers

Food and Beverage Managers

Shift mangers

10

Bar team leaders.

Apprentices working in these roles are likely to undertake a range of activities such as serving

food and drink, taking payment, working in the cellar, and stock taking, marketing, training

and motivating other staff, monitoring company accounts, as well as other activities.

This framework will support the governments Skills for Sustainable Growth strategy as it will:

Promote personal growth and broaden interests

Assist employers in our sector to rely less on migrant workers

Drive social mobility

Contribute to employment, productivity and economic growth

Encourage business start-up

The purpose of the apprenticeship framework for licensed hospitality is to offer the industry a

flexible work based training programme suited to their needs.

Source: Labour market review of the licensed hospitality industry, November 2009,

conducted by People 1st and BII.

Aims and objectives of this framework (England) The aim of this framework is to develop the skills, knowledge and understanding to work in the

licensed hospitality industry.

The main objectives are to:

Professionalise the licensed hospitality industry

Offer a viable career progression route built around industry related qualifications

Increase staff retention and contribute to the recruitment of motivated staff

Improve customer facing skills and technical knowledge and competence in the industry

Have a positive impact on the public image of the licensed hospitality industry

Give aspiring entrepreneurs the basis on which to consider running their own business

Entry conditions for this framework

Licensed hospitality apprentices must be aged 16 or over to enter this framework as

mandatory units within the component qualifications are based around the sale, service and

delivery of alcohol and contain alcohol related information.

11

Under the Licensing Act 2003 a young person (under the age of 18) can sell alcohol on licensed

premises as long as each and every sale is approved by a responsible person. A responsible

person is defined as:

The premises licence holder for that premises

The designated premises supervisor for that premises

Any individual over 18 who is authorised by the premises licence holder or designated

premises supervisor.

Apprentices must be prepared to work unsociable hours, in often busy and noisy premises.

Apprentices are likely to be required to deal with customers. They should demonstrate an

enthusiasm for working in the sector and be positive and friendly.

There are no formal qualification requirements for this framework, although completion of the

Level 2 Licensed Hospitality Apprenticeship would provide a useful grounding for the Level 3

Licensed Hospitality Management Apprenticeship Framework.

Experience of working in the licensed hospitality industry would benefit a learner looking to be

registered on this apprenticeship framework.

Training providers must provide an initial assessment of learners to establish whether they

meet any entry requirements identified within the framework.

Rules to avoid repeating qualifications

Processes exist to make sure that applicants with prior knowledge, qualifications and

experience are not disadvantaged by having to repeat learning. Training providers and

awarding organisations will be able to advise on the current rules for accrediting prior learning

and recognising prior experience.

Initial Assessment

Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs, recognising prior qualifications and experience. This will also ensure that entry conditiuons have

been met.

12

Level 2

Title for this framework at level 2

Intermediate Level Apprenticeship in Licensed Hospitality (England)

Pathways for the framework at level 2:

Pathway 1: Licensed Hospitality

13


Description of this pathway

Licensed Hospitality. Total 54 credits.

Competence: 29 Credits

Knowledge: 15 Credits

Functional Skills: 10 Credits

Entry requirements for this pathway in addition to the framework entry requirements

N/A

14

Job title(s) Job role(s)

Barperson (leased and tenanted) Serving customers, cash handling, merchandising and marketing, cellar work.

Barperson (managed house) Serving customers, cash handling, cellar work.

Barperson (wine/cocktail bar) Serving customers, cash handling, cellar work, serving wines and spirits/ cocktails.

Barperson (Nightclub venue) Serving customers, cash handling, cellar work, serving wines and spirits/ cocktails.

Waiter/Waitress Serving customers, cash handling, customer interaction

15

Qualifications

Competence qualifications available to this pathway

C1 - Level 2 Certificate in Licensed Hospitality Skills

No.

Ref no.

Awarding organisation

Credit value

Guided

learning hours

UCAS

points

value

C1a 601/4850/0 BIIAB 29 221-278 N/A

Knowledge qualifications available to this pathway

K1 - Level 2 Certificate in Licensed Hospitality Operations

No.

Ref no.


Credit value

Guided

learning hours

UCAS

points

value

K1a 601/4851/2 BIIAB 15 127-147 N/A

16

Combined qualifications available to this pathway

N/A

Relationship between competence and knowledge qualifications

The units have been specifically chosen for 601/4850/0 Level 2 Certificate in Licensed Hospitality

Skills to ensure that they compliment what is covered in 601/4851/2 Level 2 Certificate in Licensed Hospitality Operations to ensure that skills and knowledge are fully tested throughout the framework. For example learners will cover cooking practice and cooking theory, prepare and serve

wines in the skills qualification and the knowledge of wine service.

17

Transferable skills (England) Apprentices must complete, or have completed, one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications in order to successfully complete their

Apprenticeship.

The list of acceptable qualifications may vary depending on the Apprentice’s completion date of their Apprenticeship. Please check the qualifications that are acceptable for each Apprentice.

If Apprentices do not have acceptable evidence of the achievement of these mandatory qualifications, at the required grade/level, an Apprenticeship certificate cannot be awarded.

ENGLISH For the current list of acceptable English qualifications and appropriate minimum grade/level

requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional guidance materials can be found on the Knowledge Base section of the ACE website.

Does this framework require English achievement above the minimum SASE requirement?

YES ☐

NO ☒

If YES, please state the grade/level required for English:

Click here to enter text.

MATHS

For the current list of acceptable Maths qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional

guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require Maths achievement above the minimum SASE requirement?

YES ☐

NO ☒

If YES, please state the grade/level required for Maths:


https://www.gov.uk/government/publications/specification-of-apprenticeship-standards-for-england

http://www.gov.uk/

https://acecerts.co.uk/web/knowledge-base

https://acecerts.co.uk/web/


http://www.gov.uk/



18

Inclusion of Information and Communications Technology (ICT)

Is ICT a framework requirement? YES ☐ NO ☒

ICT

For the current list of acceptable ICT qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional

guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require ICT achievement above the minimum SASE requirement

YES ☐

NO ☒

If YES, please state the grade/level required for ICT:



http://www.gov.uk/



19


...... level 2

......... Pathway 1

Progression routes into and from this pathway

It is important that this framework offers both progression from related frameworks and learning opportunities, and that it provides progression to learning programmes and to a career in licensed hospitality.

Apprentices can progress onto this framework from academic qualifications such as GCSE's,

and vocational qualifications at Level 1, such as the BIIAB Level 1 Award in Introduction to

Employment in the Hospitality Industry (AIEHI). The AIEHI is on the Foundation Learning Tier

(FLT). Experience of working in the industry as front line staff, such as bar staff or

waiters/waitresses would also be suitable for progression into the apprenticeship. Experience of

dealing with people, working unsociable hours as part of a team would also be appropriate for

the progression onto this apprenticeship. Useful qualities for someone looking to progress onto

this apprenticeship would be someone who is highly motivated, enjoysworking with people,

often in busy, vibrant places.

Progression from this framework could be into supervisory or junior management roles within

licensed hospitality.

Much of the skills and knowledge covered within the framework are transferable accross the

hospitality sector. For example:

Food Safety in Catering

Customer Service in Hospitality, Leisure, Travel and Tourism

Health and Safety in the Workplace

Maintain and Deal with Payments

First Aid Skills

Examples of job opportunities that can be found in Licensed Hospitality can be found at

http://www.barzone.co.uk/

Learners may decide to progress onto the BIIAB Level 3 Certificate in Hospitality Business Management, the Advanced Level Apprenticeship in Licensed Hospitality or other Level 3 qualifications for the Hospitality sector. Qualifications available to learners can be found at http://register.ofqual.gov.uk


http://register.ofqual.gov.uk/

20


...... level 2

......... Pathway 1

Employee rights and responsibilities

Employers must include an induction for the apprentice at the start of the apprenticeship to

meet some of the ERR requirements.

ERR is included within the BIIAB Level 2 Certificate in Licensed Hospitality Skills (601/4850/0).

It is a mandatory requirement for achievement of the apprenticeship framework. Achievement

of the ERR will be certified as part of the Certificate for Licensed Hospitality Skills. Apprentices

on this framework will be assessed against the unit entitled: Employment Rights and

Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector (T/601/7214).

ERR will be assessed via workplace evidence produced against the assessment criteria

specified in the unit. This can be built around induction and workbook activities. The workbook

is available through BIIAB or materials can be produced by the training provider which map

against the requirements. Contact details for BIIAB are available online at www.biiab.org

ERR is included as part of the GLH requirement for the apprenticeship framework. The

achievement of the unit will be recorded on the Level 2 Certificate for Licensed Hospitality

Skills.

Apprentices will be asked to know employer and employee rights, responsibilities and their own

organisational procedures and to understand the factors that affect them within the

organisation in which they are working.

Content to be covered under ERR is:

The employer and employee rights and responsibilities under employment law, including

Disability Discrimination Act, Health & Safety and other relevant legislation

The importance of having employment rights and responsibilities

The organisational procedures for health & safety, including documentation

The organisational procedures for equality & diversity, including documentation

Sources of information and advice on employment rights and responsibilities, including

Access to Work and Additional Learning Support

Know factors that affect own organisation and occupation

Therole played by own occupation within organisation and industry

Range of career pathways available

The types of representative body related to the industry, their main roles and

responsibilities and their relevance to the industry

Sources of information and advice on own industry, occupation, training and career

Principles, policies and codes of practice used by own organisation and industry

Issues of public concern that affect own organisation and industry

The certificate for completion of the ERR requirement will be sent to the apprenticeship


21


...... level 2

......... Pathway 1

certification body as evidence. Apprentices will recieve an individual certificate for the ERR element, as well as it being specified in the unit details for the competence based qualifications.

Certification Requirements for ERR

All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the Apprentice's apprenticeship certificate. The universal form covers declarations for the apprentice to:

confirm the existence of an Apprenticeship Agreement between themselves and their employer;

confirm their achievement of all ERR requirements; confirm their achievement of all 6 PLTS;

confirm that they have received at least the minimum levels of GLH set out in their framework and have undertaken training both on and off the job.

All apprentices must sign this form at the end of programme to give their authority for the claimant, named on the form, to make a claim, on their behalf, for their Apprenticeship completion certificate.

22


...... level 2

......... Pathway 1

Level 3

Title for this framework at level 3

Advanced Level Apprenticeship in Licensed Hospitality Management (England)

Pathways for the framework at level 3:

Pathway 1: Licensed Hospitality Management

23


...... level 2

......... Pathway 1

Level 3, Pathway 1: Licensed Hospitality Management

Description of this pathway

Licensed Hospitality. Total 67 credits.

Competence: 37 Credits

Knowledge: 20 Credits

Functional Skills: 10 Credits

Entry requirements for this pathway in addition to the framework entry requirements

There are no additional requirements other than the general entry conditions

24


...... level 2

......... Pathway 1

Job title(s) Job role(s)

Bar Manager

Customer service, handling complaints, financial management, marketing, merchandising, staff training, recruitment, stock control,

business development

Assistant Bar Manager Supervising service, Serving customers, cash handling, merchandising and marketing, cellar work

Assistant Food and Beverage Manager

Supervising service, cash handling, staff management, handling complaints, business development

Bar Team Leader Customer service, supervise, train and motivate others, retain and attract new customers

Shift Manager Customer service, responsible for running the pub in the pub manager’s absence

25

Qualifications

Competence qualifications available to this pathway

C1 - Level 3 Diploma in Licensed Hospitality Skills

No.

Ref no.


Credit value

Guided

learning hours

UCAS

points

value

C1a 600/5183/8 BIIAB 37 204-274

Knowledge qualifications available to this pathway

K1 - Level 3 Certificate in Licensed Hospitality Operations

No.

Ref no.


Credit value

Guided

learning hours

UCAS

points

value

K1a 600/5195/4 BIIAB 20 111-156

26

Combined qualifications available to this pathway

Relationship between competence and knowledge qualifications

K1 provides the underpinning knowledge and understanding for C1

27

Transferable skills (England) Apprentices must complete, or have completed, one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications in order to successfully complete their

Apprenticeship.

The list of acceptable qualifications may vary depending on the Apprentice’s completion date of their Apprenticeship. Please check the qualifications that are acceptable for each Apprentice.

If Apprentices do not have acceptable evidence of the achievement of these mandatory qualifications, at the required grade/level, an Apprenticeship certificate cannot be awarded.

ENGLISH For the current list of acceptable English qualifications and appropriate minimum grade/level

requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional guidance materials can be found on the Knowledge Base section of the ACE website.

Does this framework require English achievement above the minimum SASE requirement?

YES ☐

NO ☒

If YES, please state the grade/level required for English:


MATHS

For the current list of acceptable Maths qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional

guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require Maths achievement above the minimum SASE requirement?

YES ☐

NO ☒

If YES, please state the grade/level required for Maths:



http://www.gov.uk/




http://www.gov.uk/



28

Inclusion of Information and Communications Technology (ICT)

Is ICT a framework requirement? YES ☐ NO ☒

ICT

For the current list of acceptable ICT qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional

guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require ICT achievement above the minimum SASE requirement

YES ☐

NO ☒

If YES, please state the grade/level required for ICT:



http://www.gov.uk/



29

Progression routes into and from this pathway

It is important that this framework offers both progression from related frameworks and

learning opportunities, and that it provides progression to learning programmes and to a

career in licensed hospitality.

Apprentices can progress onto this framework from academic qualifications such as GCSEs,

and vocational qualifications at Level 2, as well as the Level 2 Licensed Hospitality

Apprenticeship Framework. The framework is also accessible for those already working in the

industry who want to progress in their career.

Useful qualities for someone looking to progress onto this apprenticeship would be someone

who is highly motivated, enjoys working with people, often in busy, vibrant places.

Progression from this framework will be into management roles within licensed hospitality.

All of the skills and knowledge covered within the framework are transferable across the

hospitality sector. For example:

Leadership and Management

Food Safety Supervision

Customer Service

Health and Safety

Marketing

Sales promotions

Financial managment

Stock control

Motivating staff

Recruitment

Training design and delivery

Kitchen management

Cash handling

Examples of job opportunities that can be found in Licensed Hospitality can be found at


Learners may decide to progress onto the BIIAB Level 3 Certificate in Hospitality Business

Management or the BIIAB Level 4 Certificate in Multiple Licensed Premises Management or other

qualifications for the Licensed Hospitality sector. Qualifications available to learners can be found at

http://register.ofqual.gov.uk or by contacting BIIAB (contact details for BIIAB are available online at

www.biiab.org).




30


...... level 3

......... Pathway 1

Employee rights and responsibilities

Employers must include an induction for the apprentice at the start of the apprenticeship to

meet some of the ERR requirements.

ERR is included within the BIIAB Level 3 Diploma in Licensed Hospitality Skills (600/5183/8).

It is a mandatory requirement for achievement of the apprenticeship framework. Achievement

of the ERR will be certified as part of the Diploma in Licensed Hospitality Skills. Apprentices on

this framework will be assessed against the unit entitled: Employment Rights and

Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector (T/601/7214).

ERR will be assessed via workplace evidence produced against the assessment criteria

specified in the unit. This can be built around induction and workbook activities. The workbook

is available through BIIAB or materials can be produced by the training provider which map

against the requirements. Contact details for BIIAB are available online at www.biiab.org

ERR is included as part of the GLH requirement for the apprenticeship framework. The

achievement of the unit will be recorded on the Level 3 Diploma for Licensed Hospitality Skills.

Apprentices will be asked to know employer and employee rights, responsibilities and their own

organisational procedures and to understand the factors that affect them within the

organisation in which they are working.

Content to be covered under ERR is:

The employer and employee rights and responsibilities under employment law, including

Disability Discrimination Act, Health & Safety and other relevant legislation

The importance of having employment rights and responsibilities

The organisational procedures for health & safety, including documentation

The organisational procedures for equality & diversity, including documentation

Sources of information and advice on employment rights and responsibilities, including

access to Work and Additional Learning Support

Know factors that affect own organisation and occupation

The role played by own occupation within organisation and industry

Range of career pathways available

The types of representative body related to the industry, their main roles and

responsibilities and their relevance to the industry

Sources of information and advice on own industry, occupation, training and career

Principles, policies and codes of practice used by own organisation and industry

Issues of public concern that affect own organisation and industry

The certificate for completion of the ERR requirement will be sent to the apprenticeship

certification body as evidence. Apprentices will receive an individual certificate for the ERR


31

element, as well as it being specified in the unit details for the competence based qualifications.

Certification Requirements for ERR

All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the Apprentice's apprenticeship certificate. The universal form covers declarations for the apprentice to:

confirm the existence of an Apprenticeship Agreement between themselves and their employer;

confirm their achievement of all ERR requirements; confirm their achievement of all 6 PLTS;

confirm that they have received at least the minimum levels of GLH set out in their framework and have undertaken training both on and off the job.


32


The remaining sections apply to all levels and pathways within this framework.

How equality and diversity will be met

The licensed hospitality industry is broadly representative of a multicultural and diverse

population. It is a young industry, with an even split of women and men. There are variations

across the sector with the restaurant and pub industries particularly reliant on young people

(65 percent of those working in the pubs, bars and nightclubs industry are under the age of 30

as are 55 percent of those working in the restaurant industry).

Overall, 57 percent of the workforce is female and 43 percent male. Whilst similar proportions

of publicans and managers of licensed premises are male and female. It is relatively common

for independent pubs to be run by husband and wife teams. Men tend to dominate back of

house roles and women front of house.

The pubs, bars and nightclubs industry has probably the youngest age profile of all UK

industries. 45% of the workforce are under the age of 25.The vast majority of kitchen and

catering assistants, waiting staff and bar staff in the pubs, bars and nightclubs industry are

under the age of 25.

Unsurprisingly, publicans and managers of licensed premises tend to be older, although nearly

half are under the age of 35.

Only 4% of the pubs, bars and nightclubs workforce describe their ethnicity as Black or Minority

Ethnic (BME). There is little variation across different occupational groups within the industry.

The proportion of people from a BME background working in the industry is much lower than

across the hospitality, leisure, travel and tourism sector as a whole (13 percent). It is essential

that this framework encourages people from BME background. It is envisaged that this

framework be available to employers and providers based in regions with high BME population

and marketing and communications be targeted at representative groups.

Across the hospitality, leisure, travel and tourism workforce as a whole, approximately a fifth of

the workforce are migrant workers (i.e. they were born overseas). This figure is lower in the

pubs, bars and nightclubs industry (7 percent).

At an occupational level, there is little variation, although a slightly higher proportion of bar

staff, waiting staff and chefs and cooks were born overseas than those working in other roles.

The framework has been designed so that it is easily accessible in the workplace. With this in

mind it is considered that the programme will be equally accessible to older people already

working in licensed premises or indeed those who are seeking a new career. The

apprenticeship in licensed hospitality is open to all who have the necessary attributes to

succeed. Providers and employers must have equal opportunity policies which are operated

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effectively and comply with current diversity legislation.

There must be an open and transparent recruitment process which is available to all people,

regardless of age, disability, ethnic origin, gender, gender identity religion and belief, sexual

orientation or who meet the stated selection criteria.

It is unlawful to discriminate against workers because of their gender, ethnicity, sexual

orientation, religion or age. Employers should ensure they have policies in place which are

designed to prevent discrimination.

All delivery partners must be committed to a policy of equality and must have an equality

policy and procedure.

BIIAB have a policy in relation to equality and diversity for its qualifications that centres and

employers must adhere to. Those centres and employers are encouraged to make this policy

available to all apprentices on this framework.

Employers/Providers must be able to demonstrate that there are no overt or covert

discriminatory practices in selection and employment. All promotional, selection and training

activities must comply with the Equality Act 2010.

Source: Labour market review of the licensed hospitality industry, November 2009,

conducted by People 1st and BII.

On and off the job guided learning (England)

Total GLH for each pathway

Level 2 Pathway 1:

Total Pathway GLH Minimum: 490 Maximum 567 (including Induction 12 hours and Mentoring

40 hours)

Level 3 Pathway 1:

The total GLH for the licensed hospitality apprenticeship framework is a minimum of 405 GLH.

The anticipated duration for the apprenticeship is 12 months.

The GLH are delivered during contracted working hours and that the working week for an

apprentice is recommended to be 30 hours, however due to the work patterns within the

industry we appreciate that some apprentices may only be employed part time within the

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kitchen in which case apprentices must work a minimum of 16 hours a week. If this is the

case, you must state that the Apprenticeship must be extended in order for the apprentice to

complete the GLH.

For all learners GLH:

• must be planned, reviewed and evaluated jointly between the apprentice and tutor, teacher,

mentor or manager;

• are delivered through one or more of the following methods: individual and group teaching,

e-learning, coaching, mentoring; feedback and assessment; guided study; It is envisaged that

all these delivery methods will be utilised to give the apprentice as fully encompassing

framework. Teaching will occur mainly within the kitchen environment for skills and

knowledge however it is envisaged that with the amount of e-learning available in this area as

well as study books that learners will receive full and interactive programe.

• completed in relation to accredited components of the framework achieved prior to the

that apprenticeship training may count towards the GLH requirement for the framework;

• where an apprentice completes an Apprenticeship part way through the final 12 month period

(which is after the first 12 months), an apprentice must receive a proportion of the minimum

of 280 GLH which is at least equal to the proportion of the final 12 month period spent on the

Apprenticeship.

Apprenticeship delivery must be planned to make full and effective use of the duration,

including the opportunity for apprentices to embed and extend their learning through repeated

workplace practice; Employers must allow access as and when required by the apprentice

either to a tutor, teacher, mentor or manager;

For the framework achieved the following restrictions are in place for learners

• Those learners aged between 16 - 18, the Apprenticeship must last at least 12 months;

• Those learners aged 19 and over, the Apprenticeship must be at least 12 months, unless relevant prior learning is recorded. Where this is the case, Apprenticeships will not be less than six months

and must include new skills and new learning.

Minimum off-the-job guided learning hours

Level 2 Pathway 1:

1. Minimum recommended duration of programme is 12 months

2. Total of 257 minimum off the job GLH for the duration of the programme

3. Breakdown for this pathway as follows:

• Level 2 Certificate in Licensed Hospitality Operations: 127 minimum GLH

• FS English: 45 GLH

• FS Maths: 45 GLH

• Mentoring: 40 GLH

Level 3 Pathway 1:

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The minimum number of off-the-job guided learning for this framework is 161 Guided Learning

Hours (GLH). This is 39% of the overall GLH for this apprenticeship framework.

The number of hours delivered by off-the-job training will be a minimum of 161 GHL made up

as follows:

45 GLH Functional Skills Maths

45 GLH Functional Skills English

Plus the following mandatory units from the technical certificate:

41 GLH - An introduction to leadership and management

10 GLH - Motivating a Team in Business

10 GLH - Understanding a Business Market

10 GLH - Profit and Loss and Budget Control

Additional off-the-job GLH time will be delivered via the optional units in the technical

certificate but the total will be determined by the units chosen by each individual learner

It is the responsibility of the provider/employer to establish the exact number of contact

hours, as long as it meets this requirement.

How this requirement will be met

Level 2 Pathway 1:

Off the job learning will mainly be achieved through learning towards elements of the Level 2

Certificate in Licensed Hospitality Operations and functional skills qualifications.

Support materials that accompany this framework allow for independent study away from the

workstation enabling learners to learn off the job. This will be primarily met around the

technical certificate/Functional Skills however elements of the competence based qualification

can also be learnt via this methodology.

Training hours delivered under an apprenticeship agreement may vary depending on the

previous experience and attainment of the apprentice. The amount of off-the-job training

required to complete the apprenticeship under the apprenticeship agreement may then be

reduced accordingly, provided the total number of off-the-job hours for this framework can be

verified for apprenticeship certification.

It is the provider/employers responsibility to ensure that GLH are recorded accurately. This will

be verified by the External Quality Assessor. Off-the-job training needs to:

• Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,

mentor or manager

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• Be delivered during contracted working hours

• Be delivered through one or more of the following methods: individual and group teaching,

e-learning, coaching; mentoring, feedback and assessment; guided study and induction.

• Off-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be

verified by attendance records. This evidence needs to be checked and signed by the

assessor and employer.

• Off the job learning may well be met through mentoring from experienced colleagues or

staff from other premises or enrichment activity.

Level 3 Pathway 1:

Off-the-job learning will mainly be achieved through learning towards elements of the Level 3

Certificate in Licensed Hospitality Operations and functional skills qualifications.

Support materials that accompany this framework allow for independent study away from the

workstation enabling learners to learn off-the-job. This will be primarily met around the

technical certificate/Functional Skills however elements of the competence based qualification

can also be learnt via this methodology.

Training hours delivered under an apprenticeship agreement may vary depending on the

previous experience and attainment of the apprentice. The amount of off-the-job training

required to complete the apprenticeship under the apprenticeship agreement may then be

reduced accordingly, provided the total number of off-the-job hours for this framework can be

verified for apprenticeship certification.

It is the provider/employers responsibility to ensure that GLH are recorded accurately. This will

be verified by the External Quality Assurer.

Off-the-job training needs to be:

Planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,

mentor or manager allowing access as and when required by the apprentice either to a

tutor, teacher, mentor or manager.

Delivered during contracted working hours be delivered through one or more of the

following methods: individual and group teaching, e-learning, distance learning,

coaching; mentoring, feedback and assessment; collaborative/networked learning with

peers, guided study and induction

Off-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be

verified by attendance records. This evidence needs to be checked and signed by the assessor

and employer.

Off-the-job learning may well be met through mentoring from experienced colleagues or staff

from other premises or enrichment activity.

37


Minimum on-the-job guided learning hours

Level 2 Pathway 1:

Minimum on the job Guided Learning Hours (GLH) that should be completetd by the apprentice

is 281 GLH (including PTLS 60 GLH)

Level 3 Pathway 1:

Minimum on-the-job Guided Learning Hours (GLH) that should be completetd by the apprentice is

244 GLH.

How this requirement will be met

Level 2 Pathway 1:

On the job learning will mainly be achieved through learning towards elements of:

BIIAB Level 2 Certificate In Licensed Hospitality Skills

BIIAB Level 2 Certificate In Licensed Hospitality Operations

On-the-job training needs to:

• Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,

mentor or manager

• Be delivered during contracted working hours

• Be delivered through one or more of the following methods: individual and group teaching,

e-learning, coaching; mentoring, feedback and assessment; guided study and induction.

• On-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be

verified by attendance records. This evidence needs to be checked and signed by the

assessor and employer.

• On the job learning may well be met through mentoring from experienced colleagues or

staff from other premises or enrichment activity.

It is envisaged that the apprentice will gain knowledge and skills as part of their role working

within a customer facing role within the licensed hospitality industry. This should allow

assessments to take place as part of the realistic environment the apprentice is working with.

Due to the nature of work it is recommended that the apprentice completes a daily diary of

what skills and knowledge has been gained whilst working. It is the provider/employers

responsibility to ensure that GLH are recorded accurately.

Level 3 Pathway 1:

On-the-job learning will mainly be achieved through learning towards elements of:

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Level 3 Diploma in Licensed Hospitality Skills

Level 3 Certficate in Licensed Hospitality Operations

It is the provider/employers responsibility to ensure that GLH are recorded accurately.

39


Certification Requirements for GLH

All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the apprentice's Apprenticeship certificate. The universal form covers declarations for the apprentice to:

confirm the existence of an Apprenticeship Agreement between themselves and their employer; confirm their achievement of all ERR requirements;

confirm their achievement of all 6 PLTS; confirm that they have received at least the minimum levels of GLH set out in their framework

and have undertaken training both on and off the job.

All apprentices must sign this form at the end of programme to give their authority for the claimant,

named on the form, to make a claim, on their behalf, for their Apprenticeship completion certificate.

Personal learning and thinking skills assessment and recognition (England)

Summary of Personal Learning and Thinking Skills

Apprentices, with guidance from assessors and line managers, should use the PLTS tracking

sheet to record specific examples of situations where they have demonstrated each of the

Personal Learning and Thinking Skills.

Personal Learning and Thinking Skills have been mapped against this qualification and is

available to centres and employers delivering this framework. This provides a guide as to

where there may be opportunities to demonstrate each of the skills. However this is provided

only as a guide because there will be opportunities in other situations to demonstrate each of

the skills.

Working with both their assessor and their employer, apprentices will learn through acquiring

these skills, how to be flexible and confident members of a team, or similarly, work

autonomously and generate ideas. To ensure there is an integrated approach, assessment of

PLTS is integrated with the assessment of the main knowledge and skills of the Apprenticeship.

The licensed hospitality apprenticeship framework covers Personal, Learning and Thinking

Skills in:

Creative Thinking

Independent Enquiry

Reflective Learning

Team Working

Self Management

Effective Participation

Apprentices, in conjunction with their manager and assessor will be required to evidence their

achievement of personal, learning and thinking skills within a PLTS tracking sheet. This needs

to evidence exactly where PLTS have been demonstrated. A template tracking sheet is

available from BIIAB, included within the Assessment Record book for the competence based

qualification, or as a stand alone document available from BIIAB.

PLTS are to be evidenced within the documentation provided by BIIAB to support the competence based qualification, or in appropriate documentation that covers the same areas produced by a centre. This is checked by the external quality assurer as part of their role.

Certification Requirements for PLTS

All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the

apprentice's Apprenticeship certificate. The universal form covers declarations for the apprentice to: confirm the existence of an Apprenticeship Agreement between themselves and their employer; confirm their achievement of all ERR requirements;

confirm their achievement of all 6 PLTS; confirm that they have received at least the minimum levels of GLH set out in their framework

and have undertaken training both on and off the job.


Creative thinking People think creatively by generating and exploring ideas, making original connections. They try

different ways to tackle a problem, working with others to find imaginative solutions and outcomes that are of value.

To demonstrate these skills, behaviours and personal qualities, apprentices should: Generate ideas and explore possibilities; Ask questions to extend their thinking;

Connect their own and others’ ideas and experiences in inventive ways; Question their own and others’ assumptions;

Try out alternatives or new solutions and follow ideas through; Adapt ideas as circumstances change.

Independent enquiry People process and evaluate information in their investigations, planning what to do and how to go

about it. They take informed and well-reasoned decisions, recognising that others have different beliefs and attitudes. Skills, behaviours and personal qualities for apprentices:

Identify questions to answer and problems to resolve; Plan and carry out research, appreciating the consequences of decisions; Explore issues, events

or problems from different perspectives; Analyse and evaluate information, judging its relevance and value; Consider the influence of circumstances, beliefs and feelings on decisions and events; Support

conclusions, using reasoned arguments and evidence.

Reflective learning People evaluate their strengths and limitations, setting themselves realistic goals with criteria for success. They monitor their own performance and progress, inviting feedback from others and making

changes to further their learning. To demonstrate these skills, behaviours and personal qualities, apprentices should:

Assess themselves and others, identifying opportunities and achievements; Set goals with success criteria for their development and work;

Review progress, acting on the outcomes; Invite feedback and deal positively with praise, setbacks and criticism; Evaluate experiences and

learning to inform future progress; Communicate their learning in relevant ways for different audiences.

Team working People work confidently with others, adapting to different contexts and taking responsibility for their

own part. They listen to and take account of different views. They form collaborative relationships, resolving issues to reach agreed outcomes.

To demonstrate these skills, behaviours and personal qualities, apprentices should: Collaborate with others to work towards common goals; Reach agreements, managing discussions to achieve results;

Adapt behaviour to suit different roles and situations, including leadership roles; Show fairness and consideration to others;

Take responsibility, showing confidence in themselves and their contribution; Provide constructive support and feedback to others.

Self management

People organise themselves, showing personal responsibility, initiative, creativity and enterprise with a commitment to learning and self-improvement. They actively embrace change, responding positively to new priorities, coping with challenges and looking for opportunities.

To demonstrate these skills, behaviours and personal qualities, apprentices should:

Seek out challenges or new responsibilities and show flexibility when priorities change; Work towards goals, showing initiative, commitment and perseverance; Organise time and resources, prioritising actions;

Anticipate, take and manage risks; Deal with competing pressures, including personal and work-related demands;

Respond positively to change, seeking advice and support when needed; Manage their emotions, and build and maintain relationships.

Effective participation People actively engage with issues that affect them and those around them. They play a full part in the

life of their school, college, workplace or wider community by taking responsible action to bring improvements for others as well as themselves.

To demonstrate these skills, behaviours and personal qualities, apprentices should: Discuss issues of concern, seeking resolution where needed;

Present a persuasive case for action; Propose practical ways forward, breaking these down into manageable steps; Identify improvements that would benefit others as well as themselves;

Try to influence others, negotiating and balancing diverse views to reach workable solutions; Act as an advocate for views and beliefs that may differ from their own.

For more information visit-

www.acecerts.co.uk/framework_library

Documents

Intermediate and Advanced Level Apprenticeship in …...Hospitality Skills - 601/4850/0 and BIIAB Level 2 Certificate In Licensed Hospitality Operations 601/4851/2). This change has