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Training course on international business and intercultural communication
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Tatiana Indina
Dr. Tatiana A. Indina Practical Workshops for Professionals
Developing Business and Communications Across the Cultures
Synthesizing Business & Culture
Effective communication across cultures is paramount.
• In international business culture has major impact on international sales, marketing, recruitment, management and mergers.
• Intercultural training is now increasingly being recognized as a critical element in succeeding on the global stage.
• The impact of cultural values on business norms, practices and behavior is hard to overestimate.
1. Intercultural competence • Sometimes working, meeting, dealing, entertaining,
negotiating and corresponding with people from different cultures can be a minefield.
• Knowing another country’s language does not always guarantee understanding the people.
• Improving cross-cultural competence and awareness is a first step to made when coming to the international arena.
2. Intercultural management
• Today's manager increasingly has to work in international and cross cultural environments.
• Managers are now required to deal with challenges of cross cultural differences.
• Effective management in the modern environment necessitates cross cultural competency in order to get the best out of a multicultural team.
Goal: To develop people with strong managerial experience and broad global mindset.
3.Global Leadership • The most ambitious goal of the
future is to develop leaders who can effectively lead global operations in diverse economic and cultural environments;
• What qualities and competences are necessary to succeed across the cultures?
• Models of leadership developed in different countries and cultures around the globe will help to understand establish global leadership.
Goal: To develop leaders who will make a difference and impact in the World.
4. Doing business with foreign partners
Knowledge of:
• International business and culture;
• Cultural stereotypes and styles of doing business across the globe;
• Country and culture specifics of business communication;
• Mentality and behavior patterns of:
– Europeans;
– Americans;
– Asians
• Country specific protocol of business events and celebrations
will help to establish and develop effective and reliable business relations with partners around the globe.
5. International Networking: How to build strong professional network across the globe?
Establish international connections and partnership to empower your business.
6. International
etiquette
• Understanding other people's
languages, cultures, etiquettes and
taboos is of great value to the
business person
• Whenever you host or make a visit,
knowledge of international
etiquette will become a cornerstone
for your reputation.
7. International Negotiations
• Investment in negotiation skills development is absolutely imperative for the successful strategy in any business.
• Cross-cultural differences can often be a reason of misunderstanding and tension in international negotiations.
• The training framework will provide up to date international experience in complex, multi-party, cross-cultural negotiations to improve mutual understanding in business dialogue.
8.International Business Writing
• Business communication you generate on a weekly or daily basis: letters, proposals, emails, newsletters, blog articles, memos, etc. can destroy your business reputation and brand.
• Although not as visible as public marketing messages, writing mistakes in your international business communication are just as toxic to your international image.
• With your emails you often make your first self-presentation and impression on international partners.
• Key tools for international business writing is your key to a new market.
How do you establish your business
reputation when entering a new country or
new market?
Choose the right strategy of self presentation;
Consider cultural differences;
Use cross-cultural tips and techniques for :
– Building,
– Maintaining ,
– Recovering
a good business reputation in a foreign
environment
to become an ultimate leader.
10.Build a strong multicultural team
Approaches:
• Exploring the way in which
culture impacts businesses,
personnel and team building.
• Agreeing on team goals and
objectives.
• Improving personal relationship
• Exploring ways in which
differences can be resolved.
• Establishing strategies for dealing
with future issues.
Goal:
• Facilitate multicultural team building
• Foster mutual understanding and respect.
• Provide solutions, guidelines and techniques to help the team building process.
11. Creativity and emotional intelligence in business
Inspiration..
Discovery..
Insight…
Contacts:
Tatiana A. Indina
www.indina.ru
007 (925) 517- 5205