Interchange Inner East Annual Report 2010/2011interchangeie.org.au/_downloads/2010-2011 Interchange Inner East AR...Interchange and our new life in Australia ... Jack Yeap Jaclyn Heald

Annual Report 2010/2011 Page 1

Interchange Inner East Annual Report 2010/2011



Contents

Vision Mission and Values……………………………………………………………4

Governance………………………………………………………………………..…...6

Interchange Inner East Staff……………………………………………………….…7

Respite Support Workers………………………………………………………….….8

Volunteers……………………………………………………………………………...9

President‟s Report……………………………………………………………………10

Executive Officer‟s Report…………………………………………………………..11

Program Reports

Flexible Family Support ………………………………………………………13

Host Program ………………………………………………………………….14

Individual Care Program ……………………………………………………...15

Recreation Program……………………………………………….…………..16

Treasurer‟s Report……………………………………………………….…………..18

Financial Report ……………………………………………………….…………….19

Interchange Inner East wishes to acknowledge and thank all our friends and supporters who have generously donated or contributed in any way throughout the past year . Notably we thank the Lord Mayors Charitable Foundation, Boroondara Council (Community Grants), Sidney Myer, Aldi and Bendigo Bank. Interchange Inner East gratefully acknowledges funding from the Department of Human Services (DHS), the Department of Health and Ageing (HACC) and National Respite for

Carers Program.


Vision

“Sharing the caring by supporting families through quality respite”

Mission Statement

Interchange Inner East Association Incorporated is a community based service, which supports families with children or young people who have disabilities by providing quality respite care which is planned and regular. The service gives young people the opportunity to extend their social contacts, friendships and experiences in an appropriate environment

Values of Interchange Inner East

Interchange Inner East is committed to: The highest integrity of relationships of care with client families and individuals Employment of high quality staff and their ongoing professional development Programs and relationships that are underpinned by the highest ethical and quality

standards Respect for individuals with their ethnic, cultural, religious, intellectual and physical

diversity so that Interchange Inner East reflects a truly inclusive community Good organisational governance


A wonderful story that represents Interchange’s focus on caring for families…

Interchange and our new life in Australia

When Linxi Sun was a young boy in China, no day care or kindergarten would admit him due to his disability, cerebral palsy. “Most of the disabled people in China are out of sight due to lack of facilities or access for them,” his mother, April Sun, said. “[his] Grandparents would bring him up and down (from) the sixth floor occasionally to parks or squares, but the people there looked at him strangely.” Luckily, the family moved to Australia in 2004 when Linxi was five years of age. After enrolling at a local school in Boroondara, the family was appointed a case manager and offered respite care. None of this would be possible in China. Through the Interchange Host Program, the Healy family has hosted Linxi for the past five years. “David and Sue would take him [Linxi] to the science museum, Melbourne museum, shows and exhibitions,” April said. While Linxi is with his host family, the Sun family can spend time with their youngest son, Lynton, or with nearby relatives. “Sue and David, with their generosity and sincerity, have helped us broaden our horizons, [and] quickly merge into the [Australian] culture,” April said. The relationship between their Interchange Host Family and their own family has also broadened to include other celebrations; “In the past three years, it has become a routine for the two families to get together during Christmas.”


Governance Committee

President Doug Maunder Treasurer David Benwell (resigned June 2011) Marco Kohne Secretary Tony O‟Brien Committee Members Julie Mitchell (Vice President 2011) Carole Grace Ramona de Neise Anthea Robinson Kathryn Stubbings Nora Sparrow David Benwell David Bailey (2011) Maureen Withers (2011)


Interchange Inner East Staff

Executive Officer Vivienne Quinlivan (Acting ) Marie Lugg (March 2011)

Program Manager Vivienne Quinlivan Clare O‟Sullivan (Maternity Leave appointment)

Quality & Community Development Officer Geri Baker

Host Program Co-ordinator Kathy Hewitt

Respite Program Co-ordinator Stephanie Johnson

Individual Care Program Co-ordinator Danielle McDonald

Individual Care Program Coordinator Anna Wylie (resigned) Bronwyn Copping (2011)

Recreation Program Co-Ordinator Hayley Cassar (Maternity Leave) Amy Hurren (2011) Kim Nguyen (2011)

Office Administrator Anne Bate

Administrator/Receptionist Gabby Staffa

Office Administrator/Support Sarah Martin (2011)

Project Officer Tanya Vassos


Respite Support Workers

RECREATION PROGRAM

Alison Bond Alison Yon Andrew Piper Andrew Wood Anneke Glaubitz Antonia Field Asher Hirsch Bronwyn Copping Bronwyn Lowe Carolin Forbes Charles Allen Claire Fiddian Corbin Stevic Eime Toyoda Emily Young Erin Paganin Felicity Hardy Fred Wright Glenn Board

Helen Panotis Heidi Hobbs Huong Truong Huong Nguyen Jack Yeap Jaclyn Heald Jamie Rattle Jane Lanning Janet Bailie Jenny Post Jillian Teo Jocelyn Comben Jonathan Anderson Joshua Brouwer Kim Moucha Lachlan Dix Laura-Jade Reed Lynette Giddings Marie Johnson

Maurice Walters Melinda Bartley Michelle Blewett Natasha Gomez Rebecca Fietz Roula Piper Russell Monaghan Ryan Young Sarah Smyrnis Sian Cherry Simon Warwick Sophie Tolich Steven Cassar Stephanie Meade Taesha Griffin Tanya Vassos Thea Sioziopoulos Travis Waite Wendy Fairley Yenna Yap

FLEXIBLE FAMILY SUPPORT PROGRAM & INDIVIDUAL CARE PROGRAM

Alexandra Mitchell Alexandra Roberts Ame Pocklington Andrew Piper Anna Di Pietrantonio Asher Hirsch Bronwyn Copping Bronwyn Lowe Charlie Allen Constance Augustine Corbin Stevic Damien Tyson Deborah Chancellor Diann Philip Dianne Dowling Eime Toyoda Ellie Middleton Emily Young Erna Davies Farnz Aledavood Fleur Squires Georgie Becton Hayley Cassar Helen Panotis

Jacinta Marasco Jaclyn Heald Jillian Teo Joanne Parker Julian Avedikian Jonathon O‟Connor Karen McNamara Kathryn Winter Katie Keir Kirstin Whalen Lachlan Dix Laura Maloney Lauren Kemp Luke McCarthy Lyn Maloney Margaret Mornement Margaret Walker Marie Johnson Mark Burzacott Maurice Walters Melanie Alcorn Michael Loftus Natasha Rooskov Nicole Chapman

Paula Manzella Priscilla Barton Rachel Teding Van Berkhout Renee Backman Robyn Wallace Roula Piper Richard Lawrence Rishton McArdle Russell Monaghan Sally Webster Sian Cherry Simon Meade Simon Warwick Sonny Roff-Smith Sophie Tolich Stephanie Meade Stephanie Warton Stewart Wesierski Steven Cassar Sue Farrell Tanya Vassos Thea Sioziopoulos Travis Waite Winora Tan


Volunteers

HOST PROGRAM

Anne and Peter Giljohann Cassandra Murphy Cathy and Phillip Weatherlake Craig and Janet Coulson Darlene Kinch Frances and Terry Bowker Elizabeth and Neil Lawson Jaclyn Heald Jacqui and Phil Brasher Jane Cullen and Richard Corke Jane Thompson Jane and Matt Martino Jane and Paul James Janet Brandenburg Janet and Nigel Buckley Jennifer and Didi Da Fonseca

Kathleen and Adam Richings Kaye Thomas Kim and Gerry Magner Kristen and Malcolm Potts Mena Paramanantham and Keith Hibbert Majella Drew Margaret Jackson Michaela and Jo Esler Miron Mizrahi & Amanda McLaughlin Sandra and Peter Thomas Sharon and David Petersen Sian Cherry Sue and David Healy Suzanne and Paul Abrahams Vicki and Geoff Ellis

ADMINISTRATION

Helen Elliott June Kavanagh Tim Hewitt Claire Fiddian Dan Craddock Allan Liu

Sarah Magner Kel Ang Paul Churton Yi-Han Chang (Kelly) Poradol Chongruksut (Paul)

RECREATION PROGRAM

Agnus Loo Al Formica Andrew Farrands Barry Jarvis Catherine Joyce Duncan Moore Emma Lucas Issy Leggit Jenny Squires Jessica Chy Jill Ellis Jonathan Jaboor Josh Hewitt Kel Ang Kristy Lee Lena Dao

Natasha Gomez Maddy McKellar Mark Chadwick Megan Murray Michelle Wong Mikaela Conan-Davies Paul Rudd Olivia Conan-Davies Ross Bellos Sarah Buckingham Sarah Jane Hamilton Stella Pavlov Tess Rawley Tim Hewitt Vicky Ellis Zoe Hawke


President’s Report

It gives me great pleasure to present the 31st President‟s Report on behalf of the Interchange Inner East Committee of Management. Last year, I noted that 2009/2010 had been an eventful year. It is fair to say that 2011 has been much more eventful and exciting. At last year‟s Annual General Meeting, I mentioned that we had commenced the process of recruiting a new Executive Officer. A very exhaustive process resulted in an impressive short list of highly qualified candidates, from which a selection panel comprising Anthea Robinson, Julie Mitchell and myself, in consultation with the Committee and Senior Staff, selected Marie Lugg as the outstanding candidate for the position. Marie offers the talents and experience we believe are needed to guide Interchange Inner East into what we are confident, will be, an exciting future. Many challenges faced the new administration, and Marie, in addition to coming to grips with her new, and to a degree, unfamiliar, role as Executive Officer, successfully took on board a range of issues, in her first 3 months. These included a review of the strategic plan; furthering the development of our risk management register; negotiating with City of Boroondara for the provision of a much needed new kitchen; overseeing the registration of Interchange Inner East as a Registered Bus Operator as a response to new legislation; consulting with Julie Mitchell, Tony O‟Brien and a group of Swinburne students, in developing and launching a new website (www.iie.org.au), and initiating an intensive service mapping process that has resulted in preparing the way for the purchase of a Community Care software database. The other very early challenge for Marie was managing and recruiting for the two twelve month Maternity Leave announcements of Vivienne Quinlivan and Hayley Cassar, one month apart. The potential impact on services was significant but effective strategic planning and high quality recruitment, on Marie‟s part has seen positive results. Of course we wish both Vivienne and Hayley the very best as they embark on family life. The recruitment for their replacement, together with the need for some new staff appointments, has resulted in a year of rapid change amidst the continued growth of Interchange. On behalf of Interchange Inner East, I formally acknowledge the commitment of David Benwell, who has given us many years‟ voluntary service as Treasurer. Although indicating his desire to stand down from this position, David generously continued in the role while an extensive recruitment drive culminated in us welcoming Marco Kohne as our new Treasurer. We have also welcomed Maureen Withers and David Bailey to the Committee of Management, which takes the total membership to 12. There have been two major purchases negotiated this year which will provide significant operational improvements -

the acquisition of a software package that will greatly reduce the time that has been spent by staff in administrative duties and free them up to run the programs and service our clients,

the purchase of an additional bus which will allow us to increase the number of activities offered. Interchange has built on its relationship with Bendigo Bank in Canterbury, negotiating assistance with the purchase of the new bus; promoting the mutual benefits of the Bendigo Bank‟s Community Incentive Scheme, and providing volunteering opportunities for Bendigo Bank staff. Interchange Inner East is committed to further developing this valuable community partnership. In conclusion, I thank the members of the Committee, the management, program and administration staff, the casual staff and the volunteers who work for Interchange. Together, they provide a quality service to the people who come under our care, and their families. We hope and trust they benefit from and enjoy the opportunity for the “ break” our service provides. Interchange Inner East has, once again, consolidated its position as a quality respite provider and we are determined to continue to improve on the quality and range of our services. Doug Maunder President

http://www.iee.org.au


Executive Officer’s Report

It is with pleasure that as the new Executive Officer, I present the Executive Officer‟s Report for the 2010-2011 year at Interchange Inner East, whilst acknowledging the significant contributions made by Vivienne Quinlivan (Acting Executive Officer) and Geri Baker (Quality & Community Development Officer) in leading a strong and responsive service during this time. It has been both a challenging and exciting orientation to the organisation, with the need to recruit for the cover of maternity leave for two important staff positions, taking precedence in my first three months. My commitment was to ensure that we did not lose the momentum and quality of our Recreation programs, as well as preserving the organisational knowledge held within these key roles. This objective has been well achieved through the appointment of Clare O‟Sullivan and Amy Hurren who benefited from a substantial handover period. I am grateful to the Committee of Management for their endorsement of my quality improvement strategy, to employ the services of a systems analyst to enable us to map the entire service, and to identify gaps and opportunities for growth, and efficiencies of operation. Interchange Inner East is indebted to Donna Orchard, who has worked tirelessly to identify and support the recommendation for the purchase of a new community software database, in response to this service mapping process. This will enable Interchange to better manage its complex funding system, as well as support multiple programs in this rapidly growing organisation. The highlight of the new reporting year was the presence of Maureen Crawford, the founder of Interchange, as guest speaker at our 30 Year Celebration at the 2010 AGM. Feedback about this inspirational woman‟s presentation continues to reinforce the significance of what she achieved in furthering the cause of developing respite services for families with a child with a disability. This relationship was consolidated when in November 2010, Maureen contacted Interchange Inner East again as she wished to submit a poster in the category of “the establishment of an important program,” at a Conference for the Social Work Department at Melbourne University, which was celebrating its 75th anniversary. Maureen and Interchange staff worked together over several months to document the history of Interchange and her involvement. This poster was then printed and exhibited at the University , and a copy is proudly on display here at our office at 2 Kendall Street, Canterbury. Maureen has maintained her interest and involvement with Interchange Inner East, offering us another wonderful speech at this year‟s Host Dinner. One of my priority areas has been that of engaging and communicating effectively with our clients and their families, and with our respite support workers, office staff and volunteers. To this end, I have concentrated on regular letters to families and staff, revamping our quarterly newsletter and working to increase the functionality and impact of our website. It has been a privilege to get to know and work closely with many families and volunteers including our wonderful Committee of Management. I have also undertaken an audit of the skills and qualifications of our staff and have laid the foundations to develop a competency base for the training of all our staff into the future. I have forged a partnership with a Registered Training Organisation, Training Unlimited, and we have implemented a strategic training plan to support our valued Respite Support Workers. This will ensure they have the opportunity to develop the full suite of skills and knowledge required to offer our clients and families the highest standard of care. More than 35 staff have undertaken a nationally recognised qualification in the administration of medication. This aims to help us meet

Interchange Inner East‟s primary mission and purpose.


In terms of its funding, resource allocation and the reporting required, the Individual Care Program continues to be our fastest-growing and most complex area of service provision. The program‟s recent rapid growth reinforces Interchange‟s decision to invest in a more sophisticated database system to support its operation. I am confident that this system, along with the skills and commitment of the in-home respite team, will serve the growth of Individualised funding into the future. We are pleased to advise that within the Recreation Program, we have been able to respond promptly to requests for this type of support , welcoming 18 new participants and their families. The quality of the recreation options has been enhanced through additional funding for the “Active Participation Resource Project” via the Sidney Myer Fund. Based on the successful pilot of the After 4 program, we have now integrated this model of respite support into the Recreation Program framework. This has proved to be an extremely popular option for busy families providing after school respite. We are aware that this is one area which could be developed further, funding permitting, on a second weeknight; particularly for families with children with high support needs who are well accommodated in the specialised facility, generously made available to Interchange by Burke & Beyond, our co-tenants here at 2 Kendall Street. On behalf of participants and families as well as Interchange staff, I would like to thank Bruno Cyr (EO) and the staff of Burke & Beyond for their ongoing support . One fun-filled and successful funding application involved us lodging a winning poem in the Aldi 10th Anniversary Poetry competition. Interchange Inner East received $10,000 credit at Aldi‟s Chadstone store; a huge bonus in the budget for supplies for Recreation programs. We thank Aldi for this wonderful prize. Another relationship, which we value and hope to consolidate, is with the Bendigo Bank Canterbury Branch. The local branch continues to partner with Interchange in a range of shared initiatives. Having supported us in the past, Bendigo Bank is encouraging the Interchange community to embrace its Community Incentive scheme, which will enable more profits to be returned to Interchange projects into the future. We have applied to Bendigo Bank to support the purchase of our new bus, which will ensure we can conduct more camps and activities for more clients. We are also delighted to advise that due to $12,000 in funding over three years from City of Bo-roondara‟s Community Grants scheme, we are piloting an Early Childhood Support Project. This project aims to support families with a pre-school child (0-5 years) with disabilities, offering flexi-ble tailored respite options through volunteer support. As we prepare for an important Department of Human Services (DHS) audit in the coming months, it is timely that I acknowledge the commitment, competence and professionalism of our wonderful staff and volunteers. On behalf of the Committee of Management, it is also important to acknowledge the contribution made by our funding bodies: Department of Human Services (DHS); the Department of Health and Ageing (HACC) and the City of Boroondara. I look forward to the future for Interchange Inner East with energy, enthusiasm and commitment.

Marie Lugg

Executive Officer


Flexible Family Support Program

The Flexible Family Support Program (FFSP) is a government funded program which enables Interchange Inner East to provide families of children who have high support needs, with a package of respite hours for them to use in a way that best suits them. Each family is matched with suitable respite support workers to meet the needs of their child. One to one individualised respite support is provided either in the family‟s home or out in the community at times which suit the family. During 2010/2011, a total of 29 families received respite through the Flexible Family Support Program. Families utilised 5348 hours of respite, through both permanent respite care packages and short term packages. Participant turnover within the program was reflected by six (6) families exiting, one (1) of whom moved out of the area while five (5) received alternative ongoing funding through the Individual Support Package (ISP) scheme. The growth in the Individual Support Package scheme will continue to enable more families to access the Flexible Family Support program. The demand for flexible respite support far exceeds our capacity to respond to the degree we would like. However, even though many families are not yet in receipt of permanent funded respite places, we are committed to servicing as many families on our waiting list as possible, through short-term packages. Feedback from families indicates that the provision of individualised flexible respite for their child, is invaluable in enhancing the quality of life for siblings and parents alike. The benefits for the child‟s social and emotional development is also significant. The opportunities for recreation and relaxation offered through Flexible Family Support respite hours enables families to pursue their own individual interests and activities, with confidence that their child is well cared for by highly skilled and competent respite support workers. We acknowledge with gratitude the professionalism and enthusiasm of our committed respite support workers. Interchange Inner East families tell us loudly and clearly how much their contribution is appreciated and valued. Stephanie Johnson Respite Services Coordinator


Host Program

The highlight for the Host Program for this year has been the re-engagement with Maureen Crawford who founded Interchange 30 years ago. Maureen was the guest speaker at last year‟s AGM inspiring us with her story of courage and tenacity. Her personal experience of having a child with a disability together with her professional social work experience, combined to secure funding for a hosting “pilot” program which led to the formation of Interchange in 1980. Maureen expressed her amazement at the growth of Interchange to its current day level. She continues to support Interchange Inner East, having addressed this year‟s HOST Dinner. The Host Program has continued to grow in 2010-2011, as we have attracted 4 new hosting families, several of whom are supporting our “weekday” hosting initiative. This program recognizes that some families have regular week-end commitments, and that hosting during the week offers the flexibility they require to support the Host Program initiative. Another exciting development is the Early Childhood Project which aims to link preschool children who have a disability, with volunteer parents who have regular available hosting time during the week. The model envisaged would include extra support for mums and dads around medical appointments such as hospital visits, meal preparation and recreational care to siblings. Tanya Vassos is employed part-time as Project Worker to help establish this new initiative. In 2010/2011 volunteer hosts provided 3,426 hours of care, mainly on weekends. Feedback from our Host families and our Host volunteers indicates a very high level of appreciation for the reciprocal benefits of the program. Our sincere gratitude is extended to all HOST volunteers for their valued contribution to the Host Program. We acknowledge the completion of this work for 3 families, one couple having hosted for 13 years into their retirement. Individual circumstances have changed for the other two families and they are unable to continue hosting at this time. We have grown the pool of teenage volunteers who have been assisting at both the discos and the Christmas party for the last two years and they are eager to continue their involvement. At the Christmas Party there were 8 volunteers who managed the balloon blowing stall and provided custom-made balloon hats much to the delight of all the clients.

Kathy Hewitt Host Program Coordinator

“It gives my children the idea that disability is normal and part of our Community” - Kristen Potts, Host Family. Whitehorse Leader 12/10/2011

Maureen Crawford and Vivienne Quinlivan


Individual Care Program The Individual Care Program experienced continued and significant growth throughout 2010/2011. The

allocation of Individual Support Packages to eligible children resulted in a demand for increased one-to-

one respite support. Families who have individual funding continued to choose to access respite

support from the Interchange Inner East trained and competent workforce, to coordinate and facilitate

their respite services. In addition to the ISP demand from families, those in receipt of other

individualised funding, through either DHS, Yooralla, Commonwealth Respite and Carelink Center, local

councils and numerous other agencies also chose to purchase their respite care services from

Interchange Inner East. This was either on a regular or occasional basis, either in their homes or in the

community.

Based on the previous year‟s unprecedented growth, the potential for continued growth in demand

could not be sustained. (see Figure 1) The decision was made to temporarily „close‟ intake, in order to

maintain support for our existing families at the level of quality to which Interchange Inner East prides

itself and our families expect. This is reflected in our figures, although there was still a 15% increase in

hours delivered to existing families. The other complicating issue was Interchange Inner East‟s highly

manualised systems which were inadequate in supporting the administrative and co-ordination

demands of this significant growth period. In addition, we were unable to recruit the numbers of respite

support workers required to meet this demand. We had reached full capacity within our resource

limitations.

Figure 1

Despite the many challenges within the Individual Care Program, we are pleased to report that

Interchange Inner East has continued to deliver flexible and family centered services, ensuring our

families direct the type of respite service they receive. Our commitment to high quality respite provision

is reflected in our service model of matching our children and families with trained respite support

workers who demonstrate personality compatibility as well as the necessary skills and experience.

Stephanie Johnson

Respite Services Coordinator

Financial Year

Number of Active Clients

Number of hours provided

Income generated (approx)

2005/2006

22 1,505 $46,888

2006/2007

14 1,848 $59,136

2007/2008

8 1,071 $50,348

2008/2009

80 6,441 $245, 327

2009/2010 87 (including 29 new clients)

15,390 $593,571

2010/2011 82 (books closed due to reaching capacity)

17,983 $751,813


Recreation Program

Recreation Program Report 2010-2011

The Recreation Program provided a total of 23,960 hours of respite during the year. These hours were provided over our regular group activities, with 20 groups providing regular weekend activities, school holiday day program activities and camps. This year our holiday program was expanded due to a generous grant from the Lord Mayors Charitable Foundation providing $8,000 to support participants with high support needs. This additional funding enabled us to provide 3 camps to our 18+ groups with a staff ratio appropriate to their needs. Overall, the holiday camp program provided more than 50 camps to an average of 7 participants. When considering the opportunities for new experiences, the building of friendships and the respite provided to families, this is a considerable achievement. One of the most successful events of the year was the „Summer Disco‟ held in March. Everybody there enjoyed the opportunity to wear their formal gear and embrace the spirit of the night with the help of our talented disc jockey Ben Chew. It was inspiring to see Ben so capably engaging his audience and operating the disc jockey desk. Ben‟s mother captured the moment when she expressed her thanks acknowledging the importance of the opportunity for Ben and how wonderful it was to see him fulfil his passion for being a DJ. All agreed he was brilliant! Look out for Ben at the Christmas Party and next year‟s discos!

We also acknowledge the contribution of the Sidney Myer Grant of $10,000 for Interchange‟s „Active Participation‟ Project. The benefits of this project have been felt by all involved in the Recreation Program. Participants and staff have reported increased engagement and enjoyment using the sporting equipment, games and resources purchased through the project. The grant has enabled Interchange to provide a broad range of resources –musical instruments, cricket sets, fishing rods, Wii games, footballs, board games, kites and the list goes on. The project has provided a very real way of offering and expanding choice for all our participants. It has been rewarding to see staff and participants engage in the selection of equipment and seeing the impact on enthusiasm and participation.


The best way to report on the success of the program is through the words of the participants and staff ...

This year we welcomed 18 new families and participants to the Recreation Program. Some of the participants had not experienced regular group activities and 4 have enjoyed their first camp experiences away from their family. While growth in the Recreation Program is limited, it is positive to see a range of participants approaching Interchange via recommendations from other families and services, so please continue to pass on details of the program to other families who may benefit from our support. On behalf of Interchange Inner East, I wish to thank the willing and enthusiastic staff who have reg-ularly worked in the program, the dedicated volunteers and particularly thank the participants for their warm, friendly and energetic participation in our Recreation Program. As both Vivienne and Hayley will be taking a period of maternity leave, we would like to introduce you to Clare O‟Sullivan as Program Manager and Amy Hurren as Recreation Program Coordinator. We express our thanks to families for their essential cooperation in the organisation and smooth running of the Recreation Program and wish them all the best.

Vivienne Quinlivan and Hayley Cassar

Tanya—” One of the participants in the After 4 Program collects and sets up the Wii independently, which is a great help to staff and good for his independence and confidence.”

Busy After 4 Program participants


TREASURERS REPORT

Operations

Interchange Inner East has again performed well, recording an increase in total income of 16% to

$1,760,273. This has been largely brought about by the development of the Individual Care

Programme which grew 26% to $751,813,and now accounts for 43% of our total income. However

this has not been achieved at a cost to our other programmes, all of which recorded small increases

in income over the past year and maintained their performance.

Our total income received and allocated over the various programmes we have contracted to provide

is $1,724,178 plus there is a small amount of additional funding the organisation has collected.

The division of this income is as follows:

Host Programme $154,594 8%

Recreation Programme $596,670 34%

After 4 Programme $9,606 1%

Flexible Family Support Programme $211,495 12%

Contracted Programmes $972,365 55%

Individual Care Programme $751,813 43%

Total Programmes $1,724,178 98%

Other Income $36,095 2%

1,760,273 100%

Our expenditure in running all programmes for the year is $1,660,027 which includes $252,736 or

15% for administration which is 1% less than the previous two years. The bulk of the expenditure

is for staff programme salaries of $1,230,374 or 74% of expenditure. I can report that no monies

were received by the Board of Management which continue to operate on a voluntary basis.

The surplus this year, which will be reinvested in the business, is $100,246 or 6% of income as

compared to $88,895 or 6% for the previous year.

Balance Sheet

The total assets of the association increased by $89,534 and now stand at $796,463 with net

assets, after liabilities, standing at $600,910. Of our total assets $480,319 or 72% are held in the

form of cash in Bendigo Bank Accounts and a Uniting Church - Cash Management Account.

The Balance Sheet remains in a strong position relative to the activities undertaken with a

working capital ratio of 3.61:1, debt ratio of 24.55% and a return on assets of 12.59%.

The Board of Management continues to be committed to maintaining its conservative approach

regarding asset investment policy.

Year 2011/2012

The Board of Management has approved the purchase of a new bus for $55,219 to be delivered in

August 2011and an application for a grant from the Bendigo Bank to cover this cost has been made,

although the outcome of this is not yet known. Approval has also been given for the acquisition of a

new data base, Carelink+, at a cost of $37,000 with associated outstanding consultant fees of

$6,000. During the coming year the Department of Human Services, one of our income providors,

is requiring a quality audit be performed and we anticipate the cost of this will be about $7,000.

The Board of Management is satisfied that the association is in a position to meet these and other future expenses.

David Benwell Honorary Treasurer 4/10/2011


Financial Report














Interchange Inner East provides flexible respite care services and recreational opportunities, which are

responsive to the changing needs of families and their children/young adults with disabilities.

Interchange Inner East Association Inc.

2 Kendall St, Canterbury 3126 PO Box 262, Canterbury 3126

Ph: 9836 9811 Fax: 9888 5272 Email: [email protected]

www.iie.org.au

Interchange Inner East is supported by funding from the Australian and Victorian Governments

Documents

Interchange Inner East Annual Report 2010/2011interchangeie.org.au/_downloads/2010-2011 Interchange Inner East AR...Interchange and our new life in Australia ... Jack Yeap Jaclyn Heald