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Interactive Risk Scenariofor Australian Credit
Representatives
CPD. Evolved.
Listening to Australia’s
Credit Representativ
es
Multiple level branching
This is your client, Michael.
He has provided you with the following:• Drivers License• Passport• Bank statements• Payslips• Tax return Submit!Verify.
What do you do now?
Restart
Verify.
Hmm, that’s a little optimistic!
Your best bet is to verify the documents provided.
Restart
Verifying the documents is a good choice.
You can then determine the level of risk much more easily.
You verify the documents. Everything checks out. Your client then informs you they intend to repay the loan within 18 months.
What do you do now?
Submit!More info?
More info.
Restart
OK, so you’ve found out that the client intends to repay this loan within 18 months.
That’s a little strange. It might be best to get some additional information.
Is there anything else you should do before going ahead?
Getting more information is a good idea.
Your client tells you that they will soon come into a substantial windfall as they are helping to free some Nigerian associates.
Submit!More info?
Restart
Your client has mentioned a windfall from some Nigerian friends.
This may be worth exploring. Is your client seriously involved in an international agreement or are they the victim of a financial opportunist?
Restart
More info.
You ask your client to tell you more.
It appears your client has been responding to a widespread email deceit involving fradulent emails. You point this out to them and they are shocked, but grateful.
Restart
Summary
Multiple level branchingRestart
Learn about this
interaction.
Congratulations! You have successfully navigated this challenge.
You can now submit your application.
The GREEN path is correct.DARK GREEN represents sections where the scenario is expanded
and the learner has to make a choice.
The RED path is incorrect. In this scenario, the learner gets feedback based on the choice
made and then is redirected to the correct path.
ChoiceVerify? Feedback Choice
Add Info? Feedback ChoiceMore info? Feedback End
Submit? FeedbackSubmit? Feedback
Submit? Feedback
