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Aftermarket Intelligence - IETM, June 2016 WP2/AMI/0616 www.maxbytetech.com
Interactive 3D Technical Publication
If you can’t picture it, you can’t understand it.
June 2016
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Aftermarket Intelligence - IETM, June 2016 WP2/AMI/0616 www.maxbytetech.com
1. Introduction In the product lifecycle starting from idea till end of life,
various technical documents like customer specification,
design documents, process work instructions, assembly
procedures, service manuals, catalogues and product
manuals are inevitable. These documents are used by
corresponding stakeholders in R&D, manufacturing process
engineering, assembly, service and marketing. More the
clarity in these technical documents better the
communication to stakeholders in understanding and
executing their activities. The technical manuals in typical
product development landscape is shown in below.
Technical manuals in product development landscape
Traditional technical manual challenges:
Currently the traditional technical manuals are mostly
in textual description.
Assembly & service work instructions are used as hard
copies.
Traditional technical manuals are becoming tedious to
understand the instructions, cause endless rework,
laborious, costly and error-prone.
Chances for out-of-date information due to traditional
revision control.
Difficulty in communicating complex procedures to
workers in remote facilities and ensure safety.
“If I can’t picture it, I can’t understand it.” – ALBERT
EINSTEIN
Digitization is increasingly taking over all the traditional
approaches in product development to bring better
customer experience, time-to-market and operational
efficiency. This is particularly true for technologically-
sophisticated products. Interactive Electronic 3D Technical
Manual (IETM) will be one of the enablers of digital product
development for the manufacturing organizations. IETM is
an interactive 3D technical manual, authoring and
publishing technology which is used for the digital technical
documentation to enable digital product development,
manufacturing and service process. An example of IETM
with 3D illustration is shown below.
Examples of IETM with 3D illustration
Choosing IETM software application and implementation is
a key challenge in manufacturing industry because the
IETM is an emerging technology across the industry
verticals and does it meet all the needs of the product
development, manufacturing & support processes
requirements is a question always.
2. IETM IETM is a Build-Publish-Manage-Use process to meet
industry needs as shown below. This process has to be
established through a cross functional technical publication
team mentored by product design team since the product
3D models are generated in design team which is the
basement for IETM.
IETM Process
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Aftermarket Intelligence - IETM, June 2016 WP2/AMI/0616 www.maxbytetech.com
IETM technology is a suite of applications integrated
together to bring the business values. Most of the IETM
software products like PTC – Creo illustrate & Arbortext,
Parallel Graphics – Cortona3D, Dassault Systemes – 3D Via
Composer would have technology framework as shown
below.
IETM Technology
Structure Authoring - Create and edit XML- or SGML-
structured document components and assemblies and
implement publishing standards like DITA, S1000D.
Technical Illustration - Create 2D or 3D illustrations and
animations from scratch or original 2D and 3D CAD
systems. Maintain associativity between the illustrations
and animations and the CAD data to automate the updating
process when engineering designs change throughout the
product lifecycle.
Publishing and Content Management - Use a single source
of information to handle multiple versions of both source
content and finished publications. Easily manage complex
information assets, documentation and publishing
processes.
3. CAD Animation Movie versus IETM Though CAD movie files and movie embedded web pages
can be created for a technical manual and there are many
limitations with CAD movie file based technical manuals.
Table below explains the difference between CAD movies
embedded in webpage and IETM.
Comparison of CAD animation movie embedded in
webpage and IETM
CAD MOVIE EMBEDDED WEBPAGE
IETM
Interaction is not possible This is more interactive with the manual
Options like rotate, zoom, pan are not available
We can rotate, zoom and pan while seeing the work instruction
Movie file needs more memory storage
IETM can be stored within few MB memories
It is not synchronized with instruction
3D animation synchronized with instruction steps
Product structure cannot be viewed
Product structure can be viewed
BOM, exploded views, annotations are not possible in movie files
Interactive BOM, exploded views, annotations are the available in 3D technical manual
Movie file needs CAD license to create disassembly/assembly which is expensive
Technical manual license is viable when compared to CAD license
4. Industry Applications IETM have following wide industry vertical application in
product development, manufacturing and service process
with digital interactive, 3-Dimensional, illustrative and
enterprise integration capabilities.
Product maintenance manuals
Product and component repair manuals
Interactive service bulletins
Trouble shooting manuals
Routing and harness manuals
Assembly work Instructions
Product marketing manuals
Equipment handling manuals
Process operating manuals
Product and component catalogues
Training and E-learning – product and process
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Aftermarket Intelligence - IETM, June 2016 WP2/AMI/0616 www.maxbytetech.com
5. Skill Sets for IETM Authoring & Usage
6. The Challenges Availability 3D CAD data library of tools / preventive
equipment which are used in manufacturing, assembly,
service, process work instructions are not available
with product or part manufactures.
Accessibility of 3D technical document near
manufacturing, assembly, service, workplaces are only
through mobile devices like tablet which incur cost to
the manufacturers.
Realization of IETM - 3D Technical Publications
technology and its benefits requires business process
change.
Inefficient process in IETM authoring and output file
version control with respect to 3Dmodel/drawing
change by design and manufacturing process
engineering team.
7. Benefits & Business Values Increase customer adoption and capture greater
market share
Increase operational efficiency
Time reduction in process planning &
documentation
Standardized procedures & work instructions
New level of clarity effectiveness in technical
manual
Near elimination of trainings & reduce training
investments
Increase first-time fix rate and reduce resolution
cycles
Grow aftermarket service and parts revenues
Increase productivity and lower manual labor
costs
Minimize production costs related to printing and
translation
8. IETM Implementation Strategy Implementing IETM software shall be a strategy in
realizing it benefits. Before the implementation,
IETM roadmap can be planned by involving the
stakeholders. For effective IETM implementation
the recommended roadmap is shown below.
9. References 1. CIMdata (2006), “Leveraging Product Development
Knowledge: The Role of Product Data in Creating
Innovation”, USA, pp.1-10.
2. R. Stark, Et al, (2010), “Competing in engineering
design—The role of Virtual Product Creation”, CIRP
Journal of Manufacturing Science and Technology
3. Jim Brown (2006),”The Product Lifecycle Collaboration
Benchmark Report”, Aberdeen Group.
4. WANG Fengchan, SUN Youchaoa,XU qinghong (2011),
“Study of maintenance task generation concept model
to virtual maintenance”, The 2nd International
Symposium on Aircraft Airworthiness
5. Improving Technical Publications, “Produce Technical
Documentation that is as Advanced as Your Products”,
white paper,www.PTC.com.
6. Better Service through Better Service Information,
“Consistent, up-to-date service information that is
tailored to the needs of technicians improves the
quality and efficiency of your service organization”,
white paper, www.PTC.com
7. Krishna Rajendra N, Ananda C S, Sudha Parige (2011),
”Advances in Computer Based Training Simulations for
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Aftermarket Intelligence - IETM, June 2016 WP2/AMI/0616 www.maxbytetech.com
Product Support and Maintenance in Aerospace
Industry”, International conference On Trends in
Product Lifecycle,Modeling,Simulation and Synthesis,
pp.285-289.
8. Dassault Systemes, ”Communicating Technical Product
Information across the Enterprise with 3DVIA
Composer”, white paper, www.3dviacomposer.com
9. Eric L. Jorgensen and Joseph J. Fuller, “A Web-Based
Architecture for Interactive Electronic Technical
Manuals (IETMs)”
11. Siemens PLM Software, “Lifecycle visualization
illustrate-Creating technical illustrations that are
associative to managed CAD information”, white
paper, www.siemens.com/teamcenter.
12. PTC,”Technical illustration: Bridging the Gap between
3D and Product Documentation”, white paper,
www.PTC.com.
Maxbyte Technologies help product development companies for an effective current technical manual maturity
assessment and IETM implementation & support for product development and aftermarket solutions in web and
mobility.
To Learn More Visit www.maxbytetech.com or contact Maxbyte to discuss how Maxbyte can work for your business today:
To transform the way, you create, operate and service the products using Aftermarket Intelligence.
To experience the Aftermarket Intelligence demo.
To understand more about Aftermarket Intelligence solutions.
To see customer case studies.
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