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CONFIDENTIAL
INTELLIGENT_WORKPLACE
© 2018 Sodia. Do not reproduce without permission.
The Intelligent Workplace Enabling employees by unlocking both the technical and social systems
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© 2018 Sodia. Do not reproduce without permission.
Leveraging social and technical assets to maximisestrategy
© 2018 Sodia. Do not reproduce without permission.
Story “Tell” & Story “Do”
‘DOING’THE STORY
‘TELLING’THE STORY
© 2018 Sodia. Do not reproduce without permission.
Story “Doing” is both social and technical
OPERATING MODEL/ORGANISATIONAL DESIGN
PROCESSES/PROCEDURES
TECHNLOGY/SYSTEMS
SKILLS/CAPABILITIES
PRODUCTS/SERVICES
SCORECARD/METRICS
SHARED PURPOSE
COMPELLING VISION OF SUCCESS
CORPORATE PRACTICES/HABITS
TEAM PRACTICES/HABITS
INDIVIDUAL PRACTICES/HABITS
CUSTOMER EXPERIENCE
‘DOING’THE STORY
‘TELLING’THE STORY
© 2018 Sodia. Do not reproduce without permission.
We are habit forming machines
© 2018 Sodia. Do not reproduce without permission.
The challenge of aligning collective habitswith new desired outcomes
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Individuals have habits,teams and groups have culture …
The challenge for all of us is that“what got us here, won’t get us there”.
© 2018 Sodia. Do not reproduce without permission.
Case Study: Bureau of Meteorology
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SENSE OF BELONGING
BoM CONNECTION‘Our Home’
TRIBAL CONNECTION‘My Home’
BEHAVIOUR CHANGE‘My Role/Contribution’
PROGRAMME INITIATIVESProtecting ‘Our Home’
COMMUNICATIONS ENGAGEMENT
TELL OUR STORY/TELL MY STORY
EQUIP LEADERS/ENGAGE PEOPLE
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SODIA SLIDES
Intelligent_Workplace
Digital Employee Experience
Cameron Smith
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Two main challenges:
1) Digital Transformation
“Iceberg”
90% of businesses have been focusing on the Customer Experience (CX)… Forbes
Digital Transformation
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The Change In Employee Landscape
By 2025 Millennials will represent over 75% of the workforce
20-30% of people engage in freelance work (On Demand)
45% of activities people are paid today could be automated.
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DIGITALWORKPLACE TODAY
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• The average number of apps used by the modern worker is 9
• Email remains the place that people spend most of their working day
• 43% believe that they have to switch between too many apps just to get basic work done
• 67% believe it would be easier to focus on work if important information from all of their
apps appeared in a single window
WHAT EMPLOYEES ACTUAL GETPRODUCTIVITY OVERLOAD
Flurry Analytics : “The False Promise of the App Economy,”
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EMPLOYEE EXPERIENCETHE NEW BATTLE GROUND
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COMPANIES THAT INVEST IN
EMPLOYEE EXPERIENCE
They are 4X more Profitable
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“TAKE CARE OF YOUR EMPLOYEES AND
THEY’LL TAKE CARE OF YOUR BUSINESS”
RICHARD BRANSON
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How can technology bridge the gap
on Employee Experience?
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• HYPER-PERSONALISATION GOES TO WORK
• MOMENTS THAT MATTER
• THE BEST EXPERIENCES ARE HUMAN
THREE CUSTOMER EXPERIENCE INSIGHTS FOR DIGITAL
EMPLOYEE EXPERIENCE:
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HYPER PERSONALISATION
Personalised Hub as a “front door” in a digital
workspace
MOMENTS THAT MATTER
Employees expect intuitive navigation and an
ease of customization in the apps they use
every day in a seamless interface.
THE BEST EXPERIENCES ARE HUMAN
Leverage technology and workspace to
enhance an organisaitons collaboration and
social connection.
KEY ELEMENTS OF
AN ENGAGING
DIGITAL EXPERIENCE
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SXIQ’S VIEW OFTHE INTELLIGENT WORKPLACE
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This idea of a digital workplace, a truly collaborative platform and information hub, is taking shape
with the emergence of new technologies. Artificial intelligence (AI) and machine learning, while
not new, are accelerating digital transformations in businesses across every industry.
INTELLIGENT WORKPLACE VISIONPERSONALISED INTELLIGENT
HUBCurating a seamless employee
experience hub across all the enterprise
data and systems accessed from any
device.
LEVERAGING SEARCH AND BOTSLeveraging enterprise search, and bots to
shortcut processes, automate workflows
ALL IN THE CLOUDAccess all of your data, applications and
files from any device at anytime.
SEAMLESS INTEGRATIONApplication, data and workflows are
seamlessly integrated to provide a rich
and engaging employee experience.
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Imagine texting your own assistant to book your travel,
accommodation, book in the meetings when you’re away
and having it all locked-in without ever talking to a real
human - that's what bots are all about.
We leverage bots to perform, employee tasks, workflow
and shortcut processes:
• Natural language contextual discussions
• Machine Learning
• Cards interfaces to speed up interactions
• Outcomes and not just sending links
• Provide a consumer experience in the enterprise
BOTS TO
SIMPLIFY EVERYDAY
LIFE
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A DAY IN THE LIFE
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Skype Call with Client
Teams
Collaboration
on Practice
note for court
Name Sam Smith
Role Lawyer, Employment Services
Location
Division
Persona Mobile Worker/Lawyer
Melbourne
Employment Law Services
Develops Case Notes
Intelligent Hub Bot travel request
Barrister provides feedback
Bridie’s Hub to
launch next case
and Reviews KPI’s
Updating Case Details
and Reviews
Case Notes
Responds to legal
secretary comments
Via teams
+
Bot Setups up meeting
With Barrister and notifies
Team via “Teams”
In the Office On the Road In Court
Develops Court Notes
Intelligent Hub to the
central case hub
Request Bot to send all
information from citation:
Rogers v Whitaker (1992)
175 CLR 479
+
Court Notes captured
in Team Site (Team notified)
Bot Sends One
drive Location
from Archive
+
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HOW SXIQCAN HELP
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DEVICE INTELLIGENT 0365 INTEGRATION, APPS, DATA
INTELLIGENT HUB EMPLOYEE EXPERIENCE
WHERE DO WE START?
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THEBENEFITS
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INTELLIGENT WORKPLACE VALUE
+30%Cost Reduction through
Employee
Automation
Increase employee job
satisfaction
+20%Increase in workplace
satisfaction
8%Increase in employee
productivity performance
10%25%+Feel more innovative in
their roles
INTELLIGENT WORKPLACE BENEFITS
Single pane of glass for
employees from any device
at anytime
Employee Analytics Always up to date and
Secure
Realtime data for employees
to make decision
Employee Automation
Increase in safety and
Compliance
10%
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And… we’re not alone inthis war.
EX is not a cost, but an
investment in the war for
Talent
Technology Executives
HR Executives
CX Executives
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Typically what is the next
steps:
• Assessment Workshop
• Employee Experience
Mapping
• Proof of concept
• Team/Department
Implementation
WHAT’S NEXT
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222 Lonsdale St, Melbourne, VIC, 3000
+61 3 9804 1700
www.sxiq.com.au
www.linkedin.com/company/sxiq
THANK YOU
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HOW WE CAN HELP?
Solutioning & ConfigurationConfiguration of MS Office 365 and SharePoint
Live Tiles configuration, design and solutioning
Backend design and Integration
Workflow configurations
Azure Services and Integration
Migration Strategies
Bot Configurations
Business Intelligent and Insight design
Employee Experience (EX)End to End Employee Experience Mapping
Information Architecture
UX and Experience Design
Information Flow and Data Integrations
Change Management and Education Planning
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EMBED
ENTERPRISE ROLLOUT
Migration of on-premise of existing documents workflow
Building of sites, designs and Target State architecture
Data Warehouse creation and data integration
Dashboards, Reporting and insight creation
Technical implementation and testing
Projects and Program Management
Migration
End to End Integration
Change Management and Training/Education
Intelligent Workplace as a service
Ongoing Workflow and Bot development
Addition Application integration
New Intelligent Workplace Hubs
Analysis and site usage.
Ongoing Training
INTELLIGENT WORKPLACE
BotsData Insights WorkflowsIntelligent Hub Integration
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SXIQ’S VIEW - DIGITAL EMPLOYEE EXPERIENCE (DEX)
Digital Employee Experience (#DEX) is the sum total of the digital interactions between Social (or Culture),
Technological and Physical environments.
