Intelligent Operations Platform

Urban Systems Collaborative Conference

September 2012

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Mission Control Focus

Manage Event Horizon

Better coordinate city operations to gain efficiencies

Deal more effectively with special events

Improve handling of emergencies

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Coordinated Operations Planning

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Interaction as Alerts/Directives/Workflow Between City Departments and External Entities

Intelligent OperationsPlatform

· Water· Traffic· Building· Public Safety· Health· Environment· Licensing· Permits· Housing Alerts/

Directives

Events/Alerts

Geospatial Information System

(GIS)

GeospatialData

FinancialManagement

Reports,Audit

Information

City Planning

Metrics,Performance

Data

IncidentManagement

Event data, asset data,Work orders,

Maintenance schedule Regulatory

ReportsFines/

Approvals

AssetManagementAsset data,

work orders, maintenance schedule

External Data Sources (public)

External Data Sources (other

jurisdictions)

Budget, cost savings

information

Licenses, Parcels, Public

Safety Data

Resident Portal

Mass notification

City Call Center

Incident notification

Status updates/

Mass notificationHandheld

device

Alerts/Events/Directives

Weather Forecasting System

Weather Alert

Console(Portal, Dashboard)

Events/Alerts

Alerts/Events/Directives

Modeling and Analytics Trumps Information Exchange

Dashboards Leadership Neighborhoods

Inter-agency Coordination Special Event Planning Extreme Heat Mapping

2-Way Public Communication Problem Properties & Businesses Curfew Incidents Special Event Planning

Finding Intervention Opportunities Anomaly Locator

Resource outlier detection Causal Analyzer

Traffic impact analysis Hotspot Detector

Crash hotspots identification and contributing factors analysis

Pattern Discoverer Police patrol coverage effectiveness

Intervention Impact Murals on Graffiti CPED investments on Property Tax Intelligent Water: Route Optimization Foreclosure Prevention Assistance on

vacant/foreclosed properties Fire inspections on Rental vs. Non-rental fires Health inspections on repeated food safety

violations

Transform data into information—Transform

information into knowledge

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Information Layers Feeding IOP as of August 2012 Events

Business Block Event, DID Events (Professional Sports, Theatre) Residential Block Event Special Event

Permits Café Permit Noise Permit ROWAY Obstruction Permit Street Use Permit Temporal Liquor Tobacco

Incidents CAPRS (Assault, Burglary, Murder,

Robbery, Theft) 911 calls (Alarms , Nuisance, Suspicious

person, walk through, Traffic law) Crash DB sample Fire Response (Firehouse) Problem Property Flags

Service Required 311 Calls

Infrastructure Bridge Point/Tilt Cameras Bus Route Cafe Location Camera Location City Parking Ramps Offsite Liquor location Hotel Intersections Off street Bike Lane Onsite Liquor location On street Bike Lane Property Tax Point/Tilt/Zoom Public Safety Cameras Signalized Intersection Skyway Transit Shelters Transit Stops Vacant Parcel Video Detector

Boundary Community Neighborhood Police Precinct Crime hotspot

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Example 1: Cross-Department Coordination

Special Events Meeting with City Staff and Event Applicant

Example 2: Analytical and Predictive Capabilities

Interactive traffic impact analysis – 8/17 4-5pm at a different region

Facilitates • Special event planning and approval• Traffic management resource allocation

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Example 3: Traffic Hotspots distributed by Crash Types

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Department Requested Use Cases

A City That Works Snow plow tracking House inspections feed assessors Special assessments projects feed assessors Civil rights goal attainment Inspections scheduling optimization

Livable Communities, Healthy Lives Hotspot new construction Foreclosure projections Monitor problematic landlords Id elderly susceptible to extreme heat Map snow removal to elderly Early property warning Track homelessness movement Flu shot distribution EBT patterns

Jobs & Economic Vitality Property valuations change after investment Homestead to rental property balance Job creation patterns

A Safe Place to Call Home Chronic offenders geographic restrictions Identify households prone to domestic violence DWI hotspots Identify youth at risk to violence Police resource sharing across jurisdictions Map off-duty officers to crime events Police squad positioning Graffiti watch Predict manhole cover “popping” Predict crime based on 311 “suspicious activity”

calls Vicious animal tracking Safe routes to school

Many People, One Minneapolis Id contractors missing hiring goals on city work

Eco-Focused Id water leakage

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Lessons Learned

Keep the following data independent of department processes Businesses—Events—Parcels—People—Structures

Maintain addressing continuity at all costs

This is a game of Data being passed—Protocols—Outcomes

The more difficult the challenge, the more data sources over a wider number of jurisdictions (probably more legalities)

Private industry access to city data is challenging

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Intelligent Operations Platform

Intelligent Operations Platform

TrafficData IntegrationTraffic PredictionRoute optimizationBus Arrival PredictionPlanning and SimulationRoad User ChargingAsset ManagementIntegrated Fare ManagementMulti-modal ManagementRevenue ManagementFleet Optimization

Public SafetyVideo SurveillanceCrime InformationPredictive PolicingDispatchCyber SecurityFusion CentersBorder SecurityCommunicationsEmergency ResponseNon-Emergency Response

OperationsCity-wide DashboardGeo spatial mappingData modeling & integrationCross-Agency CollaborationSituational AwarenessDomain AnalyticsEvent & KPI ManagementIncident ManagementConsequence Management

WaterWork order optimizationUsage AnalyticsPredictive MaintenanceLeak DetectionFlood ManagementSmart MeteringContamination ManagementWater SecurityStorm Water ManagementWaste Water ManagementAsset Management

THANK YOU

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Otto Doll, CIO310 4th Avenue South, Suite 400

Minneapolis, MN 55415612-673-3633

otto.doll@minneapolismn.govTwitter MplsCIO

facebook.com/cityof minneapolisyoutube.com/cityofminneapolis

foursquare.com/cityof minneapolistwitter.com/cityofminneapolis