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Intelligent Engagement3 – 5 December 2019 | Barcelona
#VECMS
Getting Support Across Your Entire Content Journey
John Oxley Jon FisherSr. Program Manager
Content Partners, EuropeProgram Manager
Vault Content
3#VECMS |Copyright © Veeva Systems 2019
What is the Veeva Content Partner Program?
Drives Customer Success
Partners Trained & Supported
Individuals Certified
Global Network of 460+ Partners
4#VECMS |Copyright © Veeva Systems 2019
Why Has the Program Changed?
Unprecedented Number of Partners
Increase in Supported Products
Changing Industry Trends
Needed to Scale Existing Model
Program Almost 8 Years Old
Multichannel Content Support
6#VECMS |Copyright © Veeva Systems 2019
• CLM Simulator
• Optional CRM and Vault Sandboxes for Content Testing
• Troubleshooting Support
• Vault and CRM Content Admin Support
• Content Packaging Guidelines
• Technical Documentation
• Best Practice Guidance
• Example Code
• Product Overviews
• Business Development Materials
• Project Checklists
• Product Webinars
Strategy & Planning
Design & Development
Content Administration
Testing & Troubleshooting
Multichannel Content – What is Covered?
7#VECMS |Copyright © Veeva Systems 2019
Multichannel Content Partnership ModelsRelationship Management & Software
Relationship Management
CRMSandbox
Vault Sandbox
MultichannelPortal
Training &Certification
Documentation& Webinars
Technical Support& Community
Portal
iOS Veeva CRMSimulator
ProgramManager
Vault Content Support
9#VECMS |Copyright © Veeva Systems 2019
Vault Content – What is Covered?
• Support for Vault MedComms specific features & best practices
• Coming in Phase 2
• Support for API usage with 3rd Party Sites
•Brand.com
•HCP Portals
•MedInfo Sites
• Best Practices
• Industry Standards
• Efficiency Training
• Product Webinars
• Community• Coming in Phase 2
• DAM Strategy
• Modular Content
• Content Reuse
• Brand Portal
• Digital Publishing
Digital Asset Management (DAM) Review & Approval API Support Vault MedComms
10#VECMS |Copyright © Veeva Systems 2019
Relationship Management + Software
Relationship Management
Vault PromoMats or MedComms Sandbox
Vault ContentPortal
Training Documentation& Webinars
Technical Support& Community
Portal
Certification Opportunities
ProgramManager
Vault Content Partnership Models
11#VECMS |Copyright © Veeva Systems 2019
Speed
Value of the Content Partner Program to You
AccountabilityQuality CostChoice
Content Partner Certification
13#VECMS |Copyright © Veeva Systems 2019
Certifications Available to Content PartnersAll on an individual level; availability dependent on partnership type
All Multichannel CRM products
All Multichannel CRM products
Review & Approval
Multichannel CRM Business Users
Multichannel CRM Technical Users
Vault PromoMats & Vault MedComms Users
14#VECMS |Copyright © Veeva Systems 2019
Veeva Learning – Certificates & Badges
15#VECMS |Copyright © Veeva Systems 2019
Content Partner Listings
16#VECMS |Copyright © Veeva Systems 2019
Certification Database
17#VECMS |Copyright © Veeva Systems 2019
Why You Should Look for Certification
Work with the Best
Proven Expertise
Ongoing Learning
18#VECMS |Copyright © Veeva Systems 2019
Summary
Ensure individuals are certified in the right products and processes
Engage the right type of Content Partner
