Upload
griffin-rogers
View
219
Download
0
Tags:
Embed Size (px)
Citation preview
Integrating Multiple Operating Experience Programs
Presented by Gerald WhitneySeptember 13, 2011 DOE OEC Workshop Kennewick, Washington
Background
• March 16, 2007, DOE RL directed the development of a web-based system “to promote effective use of lessons learned across the site” and, “the system be available for use by all current and future Hanford contractors”.
Benefits
• Eliminate unnecessary duplicative effort by multiple contractors such as:– Search and review of applicable OE
information– Re-writing/redistributing same
information–Managing separate programs/databases
System Deployment
• May 2008, the Hanford Information and Lessons Learned Sharing (HILLS) web application was deployed on the internal (Hanford Local Area Network).• Positives
– Met DOE implementation schedule– Easy to establish link to user feedback function (HID)– Minimal cost to maintain
• Negatives– Did not allow access to contractors outside the
Hanford Local Area Network (including some RL contractors)
Direction
• By March, 2010 all Hanford contractors had been directed to use HILLS web application
• MSA required to make application available to all contractors
Key Challenges
• Database: – Software modification required to allow
unlimited access to contractors– Current subscriber and feedback
information to be maintained
• Process: –Multiple contractors with unique OE
programs
User Group Established
• Organized the Hanford OEC, provided first ever OE forum for Hanford contractors– All Hanford prime contractors (7)– DOE Richland– DOE ORP– Pacific Northwest National Lab
• Provided monthly interface for OE process integration and database improvement
Define Changes
• Process and system changes– Process: establish a single point
evaluation and screening process of external OE
– Database: Modify database to allow access to all contractors, and add administrative functions for OE coordinators
– Establish single point review/approval process for new registrations
Database Changes
• Maintain these functions:• Search - retrieval and sharing• Interactive - user commenting, feedback,
and article tagging • Email delivery• Subscription
• Add these functions: • Reports; feedback, usage, subscriber
Resolving the Access Issue
• Evaluated different possibilities to resolve the contractor access issue:– determined that modifying the
application to run on the internet was the best option.
– Several challenges would have to be resolved
Software/Hardware Conversion
• Convert software from ASP to Cold Fusion
• Change from Hanford ID to employee email address & added access control (registration)
• Purchase new Google hardware to run on the on the external environment
• Migrate subscriber information
Registration/Approval Process
• Established registration process to review/approve new database registrations– Single point review/approval by
database administrator with coordinator interface
Internet deployment
• September 2010 application moved to the internet http://msa.hanford.gov/hills– Allowed unlimited access to all Hanford
contractors and subcontractors, DOE, and others
–Maintained all previous functions– Required user registration/approval and
log-in
Issues after deployment
• Registration – Not all previous users information
migrated over correctly
• Login requirement made system less user friendly than before– Old system required no login, new
system required login each session
Issue Resolution
• Repaired all previous user information in database
• Added “Remember Me” function to all access to the website without having to login after completing initial login
System Benefits
• Provides a more efficient and effective process to implement OPEX requirements at Hanford– Improves the quality of products produced
(consistency)– Improves sharing and use of lessons learned
across the site– Provides a permanent storage location– Provides tools for quickly searching/finding
lessons
How the Process Works
OE is reviewed/screened to determine if:– The experience provides significant new
information– Has direct relevance to site operations– Has potential to be the basis for
significant improvement or cost savings
• Information meeting the criteria is entered into the HILLS database
Capture and Distribution
• Articles are captured and placed in topical areas
• Topics subscribed to are sent directly via email
• Readers are prompted to provide feedback after reading articles they receive
• Managers can use feedback reports to track use
Publishing & Distribution
• OE Coordinators upload and publish information in the HILLS database
• Articles can be automatically distributed to a specific list or company, or to all subscribers upon publication
Feedback Collection
• Provides users the ability to record how OE is applied– User Feedback form (popup) displays
after each article is read– User can select Applicable or Not
Applicable– If Applicable, then they can select from
8 different application methods
Setting-up a subscription
• Registered Users can select specific topics in the Manage My Subscriptions function eliminating receipt of unwanted information:ESH & Security Topics General Management Topics
Chemical Safety Computer Security
Electrical Safety Const./Proj Management
Emergency Management D&D
Environmental Protection Engineering
Fall Protection Information Technology
Fire Protection Maintenance
fasdfdf
asdfasdf
sadfasdf
sadfsd
Reports Function Provides
• The Reports function provides:– Registration Information– User application information– Database statistics
Report – Registered Users & Subscribers
Reports – Responses, Reads & Applicability
Reports – Application of OE
• Application reports allow users to determine how articles are specifically being applied
Report - User Application
Report – Hanford Views
Conclusion
• Hanford’s integrated OE Program approach streamlines the collection, review and distribution of information eliminating redundancy and lowing overall operating costs across the Hanford site
• The HILLS database provides the tools necessary to assure that safety culture through learning is continually improving.