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Integrated Work Managementfor Electric and Gas Transmission and Distribution
Ed Gray, PEPublic Service Electric and Gas
PSEG Corporate Overview
Located in New Jersey, USAInvestor Owned Electric/Gas Utility
– Total Assets = 25 Billion– 2001 Revenues = 9.8 Billion
Transmission and Distribution:– 2 Million Electric Distribution Customers– 1.6 Million Gas Customers– Service Territory = 2,600 Square Miles
Generation:– 13,000 MWH of capacity– Nuclear and Fossil Generation Plants
Corporate SAP Project Timeline
Phase 1 – Enterprise (PS, FICO) Completed 1/97
Phase 2 – Fossil Generation WM (PM) Completed 1/98
Phase 3 – HR, MM – Completed 1/99 – Nuclear Work Mgt. – Completed 6/99
Phase 4 – Transmission/Distribution Work Management– Electric/Gas Transmission and Fleet – Completed 12/99– Electric Distribution - Completed 9/02– Gas Distribution - Completed 3/03
3.1H Plant Maintenance Module– No SAP code enhancements
Preventative Maintenance– Time Based (strategy plans) 1500 Orders/Month– Usage Based (counter plans) 2000 Orders/Month
Data Conversion– All electric equipment for 270 Electric Substations– Entire Company Fleet
We use it:– Over 329,000 Orders– Total Actual Dollars > $225 Million
Electric/Gas Transmission/ Fleet
Five Year Plan Objective:
Service Assurance (OMS)
Work Management (SAP)
Mobile Data (CAD)
AM/FM (GIS)
Decision Support (CMMS)
Vision for Distribution WM
Completed 2001, Key Highlights:
– Integrated with legacy Customer Information System (circa 1970)
– Conversion of Electric Facilities and customer locations to GIS
– OMS and Mobile Dispatching – Cognicase/M3i (120 Users)
OMS Project
M3i CAD SystemShared Server
SchedulingDispatching
OMS (M3i) Association of
Outages
CustomerInformation System
Customer CallsCall Center Represntatives
Automated Call Handling System
Outages
Feedback Feedback
Incidents/Outages
SCADADAQ Alarms
Breaker Operations
GIS (ESRI)Customer
Model
WirelessNetwork
OMS Project – System Overview
SAP Service Management– New Business Requests– Non-Usage Billing– Preventative Maintenance
SAP Variant Configuration– Compatible-unit functionality for electric and gas
Mobile Data– SAP interfaces for Work Completion – Work Unit collection through completion records– Integration with common dispatching platform
Interface Design SAP to GIS for future Gas GIS
Distribution WM Project Scope
New Business – Projected electric and gas loads– Common project identification: Electric/Gas and billing
Accident Billing: Identification to billing in SM
All Gas Facilities & History within SAP– Leak and repair history to support cast iron gas main
replacement
Complete Electric and Gas Preventative maintenance
Full integration of SM and MM for external services and material
Results: Service Management
Complete Compatible Unit Functionality using Variant Configuration – Dynamic labor, material and operation descriptions input– Replaced over 8,000 compatible units in legacy system– Maximum model run time: 5 seconds
Implementation across 15 plants– ALE Transfer across clients– Twenty Electric Task Lists– Three Gas Task Lists
Better Consistency
Simplified maintenance
Results: Variant Configuration
SAP Outbound Interfaces:– Order uploads– HR upgrades for timesheets– Purchase Orders
SAP Inbound Interfaces:– Order Statuses and completion– Timesheets– Service Entry Creation– Order & Notification Creation/Change– Equipment, Measurement Point Creation/Change– Measurement Document Creation/Change
Full Integration with OMS Dispatching for service restoration
Results: Mobile Data
Computer Maintenance Management System (CMMS)– Go-Live 12/02– Electric Substation Facilities
SAP– Equipment, maintenance plans, orders
Mobile Data– Data Collection– Measurement Documents
OSI– Data management– Maintenance Prioritization
Results: Decision Support
M3i CAD SystemShared Server
SchedulingDispatching
SAPJob Creation
FinancialsMaterials Mgt.
CMMS (OSI)Asset Management
Historical Dataand
AnalysisEquipmentInformation
Condition BasedMaintenance
WirelessNetwork
Inspection DataDiagnostic Data
Jobs CreationMaterial
Time SheetsJob Completion
CAD SystemShared Server
SchedulingDispatching
OMS Association of
Outages
CustomerInformation System
Customer CallsCall Center Representatives
Automated Call Handling System
Outages
Feedback Feedback
Incidents/Outages
SAPJob Creation
FinancialsMaterials Mgt.
CMMSAsset Management
Historical Dataand
AnalysisEquipmentInformation
Condition BasedMaintenance
SCADADAQ Alarms
Breaker Operations
GISElectric FacilitiesCustomer Model
Company Generated
Work
New Businessand
Customer CareWork
WirelessNetwork
Inspection DataDiagnostic Data
Jobs CreationMaterial
Time SheetsJob Completion
Distribution System Overview
Work Management Integration in SAP– Cross-organization work management– Material forecasting– Providing operational reporting using SM, while
supporting financial reporting
Common Dispatching Platform– Resource Utilization across divisions– Interchangeable mobile units
Planned vs. Actual results– Costs and labor hours– Material Usage– Customer Due dates
Benefits Realized
Storm Restoration Improvements– Dispatch of trouble orders from OMS directly to crews– Capture facility changes directly from trouble jobs– Reduced administrative work regarding record keeping
Regulatory Compliance– Dispatch and completion of facility mark outs using
mobile dispatching. Projected > 300,000 requests/year
Benefits Realized
People/Process/System – Integrate them for success
Staged Implementation– Better on-site support– Lower risk
Strong Line-of-Business involvement required.– Understand configuration, better long-term support– Senior leadership and management direction needed
No code changes!!!!!!!!……Unless you must– Mass Change User Statuses– Copying Notification Data to Work orders
Lessons Learned
Implementation is over, now let’s use it– Implement system metrics– Identify process improvement opportunities
Enhance Reporting Environment
Gas Service Group– Utilize SAP and Mobile Dispatch application for
appliance services and gas meter installation
Future Plans