Integrated Services : Impact in Service Delivery for Persons with Disabilities Today’s Agenda: 1)Introductions 2)Background – Disability Spec and Disability

Integrated Services : Impact in Service Delivery for Persons with Disabilities

Today’s Agenda:1) Introductions2) Background – Disability Spec and Disability

SME3) Overview of Integration and the Disability

Policy – 4) Discussion on Duplication – and Opportunity5) Suggestions - (direction, training, role,

timeline, etc.)6) Questions


Iowa’s Integration Model and Disability SME’s

6/21/11With Thanks to Mary Lou Woods


WEBINAR OVERVIEW

Define who is a job seeker with disabilities.

Why did Iowa integrate?

How does the integrated service delivery support a job seeker with disabilities?

Iowa’s Integration policy on job seekers with a disability.


Who is a Job Seeker with Disabilities?

Any individual who upon becoming a member of IowaWORKS voluntarily discloses they have a disability.

INTEGRATION IMPACT ON DISABILITIESDisability Definition


INTEGRATION IMPACT ON DISABILITIES

Why did Iowa choose to integrate?


Integration effort a result of…..Director’s Fall 2007 100-Day Tour Findings

IWD had migrated to a 1990’s self-service delivery model

Workforce drivers were changing but IWD had not adapted

Missing service opportunities, system efficiencies, utilizing staff’s knowledge/expertise

INTEGRATION IMPACT ON DISABILITIESWhy did Iowa integrate?


Non-Integrated Office


Courtesy of Melanie Arthur Consulting


Action Plan

1. Serve more, with more services

2. Proactively recognize needs

3. Simplify processes

4. Services, not programs

5. Integrate services and customers

6. Shift from “work first” to “work ready

7. Increase number in “training”

8. Increase initial and skills assessments

9. Redefine “case management” to include “service management”

• And…



#10 – We Needed to…..

ensure businesses across Iowa have

the skilled workers they need; while

workers gain skills in DEMAND!!



Iowa’s Integration Model


3 Purposes:

- Demand-Driven, Skill-based

- Effective and Efficient

- Value-added Impact

3 Functions/Teams:

- Membership

- Skills Development

- Recruitment & Placement

3 Customer Needs/Mission:

- Know Skills

- Improve Skills

- Get Job with Skills

3 Integrated Inputs/Outputs:

- Increased Volume

- More with Multiple Services

- Higher % Skill Enhancement

3 Service Methods:

- Integrated Customer Pool

- Integrated Flow and Services

- Integrated Staffing

3 Integrated Outcomes:

- Entered Employment

- Labor-Market Retention

- Earnings


INTEGRATION IMPACT ON DISABILITIES

How does the integrated service delivery better serve job seekers with disabilities?


Integration MISSION

100% of Center customers have an opportunity to:

Know Their Skills

Develop Their Skills

Get Best Job Possible with Their Skills “Every Customer Leaves a Better Job Candidate”

INTEGRATION IMPACT ON DISABILITIESHow does the model serve better?



Full and effective inclusion of Iowans with disabilities or barriers in the employment service system and in the industry of their communities

Integration SERVICE METHODS



Participant in all Team

Functions of

Integration

1.Membership (includes UI/ Unemployment Insurance)

2.Skills Development

3.Recruitment & Placement


Membership

Skills Development

Recruitment & Placement

Business Services

Welcome to Center GreetingInitial Basic Assessment

Cohort/Service Plan RecommendationData Collection, Co-enrollment

Skills Analysis/AssessmentService Planning, Career Counseling

Skills DevelopmentFacilitated Job Search

Job Search Structure and SupportJob Bank, Job Matching

Job DevelopmentReferrals, Hiring Process Support

Integration Model




The expectation is that all disabled job seekers become members and are served in Skills Development.

The stigma of disability or lack of knowledge in the past has caused staff to exclude many job seekers with disabilities as “not job ready” or led to referrals to other agencies, away from workforce services.


When can we or should we ask about a disability?


The rule of thumb is determined by your role:

Yes: To provide a job seeker service, so appropriate services can be engaged to support the job seeker in successful achievement of their career objectives.

No: To provide a business service



All customers are invited to disclose a disability during Membership enrollment.

If an individual discloses, follow-up efforts are made to assure the most appropriate resources are mobilized to the benefit of the member.

If a member does not disclose, additional questions or service referrals will not be made.


“Good Morning, Welcome to IowaWORKS (handshake)

My name is (your name).”

1. What brought you into our Center today?

2. Have you been to this Center before, or used our services online?

3. Are you currently working?

4. Are you looking for:a. The same type of workb. Training for the same type of work

5. How quickly are you:a. Looking for your next job?b. Trying to get into a training program?

6. What have you done so far:a. In terms of your job search?b. In terms of selecting a training program?

Service Triage: Initial Basic Assessment



Employment Express

Career Advancement

Career Development

Standardized package of services Customized based on individual need

Three Service Cohorts/Plans



Membership Kits and Tip Sheets



Membership Disability Questions



Membership – Customer Enrollment /

EEOC Acknowledgement



Membership Partner Referrals




What Do You Do If The Partner Referral Box Is Checked?

Add the regional Disability tip sheet on top of the member’s colored Membership kit. It provides contact information and alerts members about work incentives, such as Ticket to Work.

Ask if they would like an introduction to a designated disability expert.


Not Received Service for More Than 45 Days Report

E-mailed to Leadership weekly

Name Address Email City State Zip Home Phone

Cell Phone

Work Phone

Other Phone

Veteran Type Cd Disability

Last Countable Service

Received

Job Seeker PO BOX 777

[email protected]

BURLINGTON, IA 52601

(xxx) xxx-xxx 05/18/2010

Job Seeker 123 S LEEBRICK ST

[email protected]


(xxx) xxx-xxx

(xxx) xxx-xxx

(xxx) xxx-xxx 05/18/2010

Job Seeker 999 S SUMNER AVE OAKVILLE, IA 52646

(xxx) xxx-xxx

(xxx) xxx-xxx

V - Regular Y 05/28/2010

Job Seeker

222 W. MONTGOMERY ST. [email protected] OQUAWKA, IL 61469

(xxx) xxx-xxx 06/02/2010

Job Seeker 888 LYON ST [email protected]

W BURLINGTON, IA 52655

(xxx) xxx-xxx

(xxx) xxx-xxx 06/02/2010

Job Seeker 333 N. SPRUCE ST.


(xxx) xxx-xxx

(xxx) xxx-xxx Y 06/03/2010

Weekly Cohort Not Received Service for more than 45 days

Report Week : January 16, 2011 - January 22, 2011

Cohort Type : Career DevelopmentRegion : Southeast Iowa Office : Burlington



Membership Profiling Reports


E-mailed to Leadership monthly


Skills Development Support


Engage, encourage!

Core services training.

Direct referral to community programs.

Establish a disability expert as a resource and facilitator for all.

Recommend Intensive and Training services if appropriate.

Utilize Ticket to Work incentive.

Keep all Integration team members informed on disability services and opportunities.


Disability Partner Resources


Examples: Veterans Iowa Vocational

Rehabilitation Services

Iowa Dept. for the Blind

Dept. of Human Services

Iowa Dept. of Education

Iowa Developmental Disability Council

Community and Advocacy Services

Older Workers Non-Profit agencies Mental Health agencies Housing agencies Assistive Technology

Team


Successful Job Placement


Overcoming Barriers

Identify Barriers

Get perspective

Create solutions

Good Resource: “No One is Unemployable” by Elisabeth Sanders-Park


Policy on Service for Job Seekers with Disabilities

INTEGRATION IMPACT ON DISABILITIESPolicy

To facilitate collaborative employment service response.

To encourage disclosure.

Agreement that the service system required to serve all Iowans needs to do a better job responding to those with disabilities.


Guidance in Disability Policy

INTEGRATION IMPACT ON DISABILITIESPolicy

Each office identifies a Disability Subject Matter Expert (SME) on the Skills Development Team

Regional System operates as an Employment Network under the Ticket to Work program

Resources of State Agency Partners in regard to

Staff orientationTechnical assistanceAccommodation

Integrated Services : Impact in Service Delivery for Persons with DisabilitiesPlease enter your questions into the Chat Room!

Question and Answer Period

Documents

Integrated Services : Impact in Service Delivery for Persons with Disabilities Today’s Agenda: 1)Introductions 2)Background – Disability Spec and Disability