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Integrated Service Management for zEnterprise will be key for Cloud success
Danny Sabbah, GM, Tivoli Software 03/23/2011
2© 2011 International Business Machines Corporation2
Smarter Computing: System z Analyst Summit
IBM has been a leader in Service Management since mainframes began shipping 45 years ago
• IBM has provided Service Management on System z for years, including supporting virtualization and workload management
• Integrated Service Management provides flexibility and agility in optimizing IT infrastructure
• ISM and zEnterprise allow customers to better address cloud requirements
"It's a mainframe model where things run together but in isolation. …You need reliability, security, auditing, privacy, data integrity, automation and full
isolation..."* - Steve Mills, SWG, in CNET interview when asked about Cloud Computing
3© 2011 International Business Machines Corporation3
Smarter Computing: System z Analyst Summit
Mainframes customers have always needed high quality Service Management capabilities
• Security RACF/Crypto • Provisioning VM • Accounting/Chargeback SMF • Workload Management MVS• Change Management SMP/E• Network Management Netview • Image management CMS/TSO
Virtualization service management capabilities have been available on mainframes since 1960s
Service Management Mainframe Support
4© 2011 International Business Machines Corporation4
Smarter Computing: System z Analyst Summit
Higher UtilizationUp to 100% CPU utilization“Shared everything” architectureHost thousands of mixed workloads
More Efficient Data CenterLess power and coolingLess floor spaceFewer parts to manage
Increased ProductivityEfficient, rapid provisioningSuperior workload management Fewer parts to manage
Greater Reliability, AvailabilityBuilt-in hardware redundancyDecades of RAS innovationCapacity and Backup on Demand
Good Service Management on System z is key to providing maximum flexibility and operational efficiency
5© 2011 International Business Machines Corporation5
Smarter Computing: System z Analyst Summit
With virtualization your System z provides proven operational and cost efficiency
Dramatic Simplification through Virtualization
55%7,00015,700Physical Network Connections
96%70019,500Cables
97%96031,300Ports
93%
%Reduction
1,800
System z Linux
26,700
Distributed
Software Licenses
Unit
IBM’s Project Big Green System z consolidation results in 60-75% gross cost savings (5 yr TCO)
Economies of scale achieved with less resources, moving parts, and money, while delivering more compute capacity from system resources
TCO Reductions with Cloud Computing
IBM found cost comparisons for 100 virtual Linux servers to be cheaper with Private Clouds on z
6© 2011 International Business Machines Corporation6
Smarter Computing: System z Analyst Summit
Integrated Service Management (ISM) supports customers System z virtualized environment
Integrated Service Lifecycle
Management of IT based Business Services
Management of Smarter Infrastructure
System z focused at the Data Centers
ISM Market Opportunity is growing at 5% CAGR to $261B in 2015
In 2011: GTS ($108B) and Management Software ($53B) offer ISM largest opportunity (System z opportunity 45% of total)
7© 2011 International Business Machines Corporation7
Smarter Computing: System z Analyst Summit
ISM provides unique capabilities and expertise targeted at helping optimize service delivery
Service strategy & architectures by industry
Service lifecycle management
Comprehensive asset management
Security & Storage Management
Service dashboards tailored by role
Unified Management of Service Requests & Problems
Automated delivery & assurance of delivered services, assets, etc.
Visibility. Control. Automation.TM
Stra
tegy
Metrics
8© 2011 International Business Machines Corporation8
Smarter Computing: System z Analyst Summit
Value realized
Improve quality of service to users and customersManage infrastructure as a business
Optimize the service experience of end customers
Enable new services and new business models based upon instrumented, interconnected and intelligent systems
ISM as a progression can help you move to an optimized business service delivery model
Manage operational Service Delivery
Optimize business service delivery
Manage Infrastructure1 2 3
Manage Operations to optimize utilization and performance by silo
Transform Operations to manage infrastructure in the context of the service it supports
Optimized Enterprise Operations of the entire business infrastructure
Reduce infrastructure operation and management costsReduce infrastructure outages and vulnerabilities
• Cloud Management• Business Service Management• Smarter Business Infrastructure• Service Optimization Analytics• Proactive Management
• IT Process Automation• Security, Risk & Compliance
• Consolidation• Virtualization Management• Unified Systems Management
(server, storage, network)• Availability & Performance
Management• Identity & Access Management
9© 2011 International Business Machines Corporation9
Smarter Computing: System z Analyst Summit
$8B / year, 50K Employees, 20 hospitalsRecognized for transplantation, cancer, neurosurgery, psychiatry, orthopedics and sports medicine
Integrated Service Management MaturityIntegrated Service Management Maturity
2005 2010
Bus
ines
s Va
lue
Bus
ines
s Va
lue
Virtualize Infrastructure
Centralized Discovery, Monitoring, Automated
Provisioning
Business Service Management, ITIL Process Automation
Smart Room
2007
StandardizationEliminate IT as barrier to growth
Reliability
ScalabilityInnovation
Consolidation
Proactive Management
Optimization
University of Pittsburgh Medical Center journeyProviding & financing health care while exceeding targets for quality, cost & efficiency
$80M savings $100Ms business transformation
Started in Data Center
10© 2011 International Business Machines Corporation10
Smarter Computing: System z Analyst Summit
Integrated Service Management (ISM) provides a holistic approach to design, deliver & manage business services
Interconnected users and smart devices
Highly virtualized, service-oriented architectures
Private & public delivery options, like Cloud & SaaS
VISIBILITY CONTROL AUTOMATION
See the service & infrastructure
Manage risk & compliance
Optimize service delivery
Across the interconnected business infrastructure and service chain…
11© 2011 International Business Machines Corporation11
Smarter Computing: System z Analyst Summit
IBM’s ISM Domains provide an end-to-end lifecycle approach for business service management
Service Planning, Support & MaintenanceAsset and License MgmtChange and Configuration MgmtConfiguration MgmtIncident and Problem Management
Service Availability and Assurance Monitoring and Event Management
Service Management (BSM)
Service Deployment and Optimization
Provisioning and AutomationWorkload Optimization
Service Security and Resilience Identity Management and Access Control
Backup and Recovery with High-Availability
Integrated Service Management Domains work together to provide maximum business flexibility across the service lifecycle with change control and auditability
12© 2011 International Business Machines Corporation12
Smarter Computing: System z Analyst Summit
Self-Service Provisioning will provide significant business flexibility on System z
Three key focus areas of cloud ROI provided are:
Productivity – Automate service requests via request driven provisioning
Provisioning - Delivers services faster with better quality
Service management – Lowers cost of virtualized services administration
On average, 81% of Cloud payback is driven by savings enabled by service management.
ISM drives significant ROI for customers doing Cloud Computing Lower provisioning costs by an average 51%*
*Based on IBM Research study 2009
13© 2011 International Business Machines Corporation13
Smarter Computing: System z Analyst Summit
SecurityExtending System z Security to
a Private network across heterogeneous resources
Virtualization1000’s of virtualized systems across a heterogeneous resource pool
ScalabilityA new dimension of scale
Infrastructure capable of a Trillion Instructions per second
Efficiency¼ network, 1/25th floor space, 1/20 energy, 1/5 administration
AvailabilityResiliency management
and fewer points of failure
IBM zEnterprise provides a new dimension in Service Management for Virtualization and Cloud Computing
IBM stands alone in provisioning new cloud solutions and in offering a proven heterogeneous management solution for visibility, control and automation spanning cloud and traditional environments
14© 2011 International Business Machines Corporation14
Smarter Computing: System z Analyst Summit
zEnterprise provides broadest architectural support for virtualization and cloud
Achieves overall lowest cost per
workload
Integrated Service Management
Assign workloads to the environment that best satisfies requirements
VisibilityControlAutomation
Linux on System x Blades*
AIX on Power Blades
Appliance Blades
Linux on System zz/OS
z/OSz/OS z/VMz/VM AIXAIX
WorkloadWorkload WorkloadWorkload WorkloadWorkload WorkloadWorkload WorkloadWorkload
LinuxLinux
zEnterprise z196 zEnterprise BladeCenter Extension (xBX)
Linux ImageLinux Image
Fit-for- Purpose Strategy
* Statement of Direction
15© 2011 International Business Machines Corporation15
Smarter Computing: System z Analyst Summit
zEnterprise with Integrated Service Management provides built-in virtualization supported by zManager
• Manage heterogeneous virtualized environments with one tool set
• Integrated virtual and physical server platform management
• Simplify virtual machine management and relocation across all IBM server families
X-86
2008 – IBM expands x86
virtualization to support multiple
hypervisors
z/OS z/VM
1987-IBM announces
LPAR on the mainframe
Power
2004-IBM intro’s POWER
Hypervisor™ for POWER™
server
Integrated Service ManagementService and Platform Management Across
Heterogeneous Environments
Server, Network and Storage
Providing Smarter Computing Intelligence and Insights to enable better workload optimization
zManager
16© 2011 International Business Machines Corporation16
Smarter Computing: System z Analyst Summit
Creating, federating and optimizing virtualized business service and application Images provides flexibility to address changing business needs
Federated Domains
ISM for zEnterprise supports federating services across multiple platforms with workload management
• Federation– Controlling multiple virtual environments running
different hypervisors, applications, services– Managing Images across domains representing data
centers, departments and clouds– Consolidating workloads across heterogeneous
platforms
Across z, p and x
• Optimization – Automating translation of image contracts
within and across platforms dynamically adjusting to policy changes
– Usage of Single Dashboard across z, p and x
17© 2011 International Business Machines Corporation17
Smarter Computing: System z Analyst Summit
Fit-for-Purpose Private Cloud on zEnterprise produces dramatic reduction in costs
Cost per Workload (US$)
Light Intel Workloads
$42K
$4.5K
Heavy UNIX Workloads
$191K
$70.5K
Workloads with Heavy I/O
$78.6K
$11.6K
Public cloud
Private cloud with zEnterprise
ISM provides intelligent scheduling and placement for workloads, e.g. batch, interactive, etc., to create private cloud flexibility
18© 2011 International Business Machines Corporation18
Smarter Computing: System z Analyst Summit
Integrated Service Management for zEnterprise Providing improved economics for heterogeneous enterprise environments
ISM Value
• Gain visibility into utilization to improve availability • Reduce complexity by consolidating consoles and dashboards • Monitor and control access to data center resources • Decrease time to process common service requests• Minimize errors by automating manual processes
Linux image on z196 obtained for as little as $1 per dayzEnterprise system can manage over 100,000 Virtual MachinesCompared to a z10 a Linux workload on a z196 has up to 60% more performance at 30% less cost
zEnterprise Value
+
= A proven, efficient cloud
19© 2011 International Business Machines Corporation19
Smarter Computing: System z Analyst Summit
Systems & Hardware
Platform Management
Service Lifecycle Management
Workload-optimization on
zEnterprise
Consolidation & virtualization on
zEnterprise
CapExSavingsCapEx
Savings
zEnterprise Unified Resource Manager (zManager)
ProductivitySavings
ProductivitySavings
ISM for zEnterprise ensures service quality and integrity for increased flexibility and agility
ISM extends across all zEnterprise service management layers
Higher QualityLower Risk
Higher QualityLower Risk
VISIBILITY CONTROL AUTOMATATION
Inte
grat
ed S
ervi
ce M
anag
emen
t
20© 2011 International Business Machines Corporation20
Smarter Computing: System z Analyst Summit
Thank you!ibm.com/smartercomputing
21© 2011 International Business Machines Corporation21
Smarter Computing: System z Analyst Summit
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