Integrated management systemEnsuring global quality, environmental protection, health and safety

Paper Energy Mobility Service

Fair. Reliable. Innovative.

This is our promise to our customers. And it is the demand we place on ourselves in the Paper, Energy, Mobility and Service markets.

Islay Wave Power Plant:

The first and only long term grid-connected

power plant that generates electricity from

the power of the ocean waves.

Fair cooperation

Voith banks on a consistent partnership

and on long-term trusting cooperation.

Long-standing customer relations, some

more than 100 years old, attest to this fact.

We abide by our promises and will never

let our customers down.

Reliable actions

Voith means continuous dynamic growth

with solid returns and annual sales of

6 billion Euros. Our customers can be

confi dent that we will continue to support

their objectives – even in years to come –

with integrative and competent cooperation.

Innovative thinking

For more than 140 years Voith has stood for

inventiveness and innovation: with around

400 new patents per year, with substantial

investments in R & D and from the

professional accomplishments of our

42,000 employees around the world.

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At a glance

Integrated thinking and action 4

Values are the basis 5

Global connection and understanding 6

Basic principles of the management system 7

Environmental protection 8

Occupational health and safety 9

Implementation and documentation 10

Global certification 11

Integrated thinking and action

for integrated processes and tools

Voith Hydro is a leader in the hydro power industry,

providing total power plant solutions. Custom-tai-

lored equipment, commissioning and service are

our hallmark. The company’s unique and unified

global process and project management is second

to none in the industry.

Building, as well as operation and maintenance

of hydro power plants are highly complex issues.

Efficiency and economics of engineering and

manufacturing, installation and commissioning of

hydro power plant equipment is done worldwide

with cross-facility project management. Through

a uniform global process and tool platform, our

employees are able to reliably fulfill the complex

requirements for these projects.

This unique quality is based on an integrated

approach that combines customer orientation

and innovative technologies. Target-oriented

management and awareness of and commitment

to quality, risk minimization, health, safety and

environmental protection results in the flawless

execution in each and every step of the realiza-

tion of a hydro project. Each employee is commit-

ted to this philosophy.

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These relationships are founded on mutual

respect, through professionalism, and perfor-

mance-based project management. Internally,

we rely on the expertise of long-term staff, who

perform their work in a commitment-based cul-

ture. Each employee works in a global network

of professionals to meet the needs of our inter-

national clientele.

The corporate culture of the entire Voith group

is built around long-term partnerships. Trust, fair-

ness, innovation and reliability are the core values

upon which each operating unit conducts busi-

ness. Global team spirit and professionalism

ensure that we provide “Engineered reliability”

to our customers and to each other.

Values are the basis

Voith Hydro’s business model is based on the central value of trust,

developed through long-term customer relationships.

Heidenheim

São Paulo

York

Västerås

The internationality of Voith Hydro’s business activities is

reflected in its global positioning providing unique solutions

in a uniform and consistent manner.

Global connection and understanding

With 20 engineering and manufacturing units

Voith Hydro is always close to its customers in

the major hydro markets of the world. Addition-

ally, a Research and Development network is

globally connected and locally available for the

most advanced technology in hydro power

equipment.

These units work together through a unique

process management “book” called Blue Book,

to achieve a seamless meshing understanding

of complex component design, manufacturing,

commissioning and operation. Process adminis-

tration is based on a globally uniform system

of tools, databases and information systems.

The Integrated Management System (IMS) within

the Blue Book comprises all risk and quality

issues, as well as environmental protection and

occupational health and safety within the work-

ing arena of Voith Hydro’s operating units and

project sites.

Manufacture Service and Sales

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Our customers have confidence in our ability to provide excellent

products and services due to our commitment to quality and risk

mitigation. These two principles are key to the future success of

Voith Hydro.

Quality and risk mitigation are jobs that concern

every operation of the entire group: this includes

each and every service rendered by our compa-

ny and all associated processes.

Management of technical risks and quality is a

management task and an important part of our

management concept. Every manager strives to

enhance the quality-consciousness of the mem-

bers of his or her organization.

Each employee is responsible for the avoidance

of risk and for the quality of his or her contribu-

tion to the total output of the company.

The status of the management system of each

company of Voith Hydro is evaluated by regular

management reviews as well as internal and

external audits.

Basic principles of the management system

Through quality and risk mitigation we fulfill our

customers’ long-term requirements and expecta-

tions. We closely cooperate with our suppliers

and partners in order to achieve this.

Environmental protection

Protection of the environment is a crucial issue, even though hydro power

is a clean and low-emission form of energy generation. Voith Hydro offers

solutions in two dimensions. Environmental protection of all kinds in sites

and project execution, and in technical solutions for enhanced water quality

through technologies such as aerating runners and fish-friendly patented

machines or water-lubricated and oil-free components.

In accordance with our corporate values

enhanced environmental protection includes:

� Carrying out regular reviews of our company’s

activities, assessing whether they are in

accordance with our environmental policies,

our principles of adhering to all current legal

requirements and regulations, and of continu-

ously improving our corporate environmental

program.

� Protection of the environment and disposing

of harmful waste by observing special methods.

Should this be impossible, environmentally

harmful emissions, waste, noise and use of

energy and resources must be continuously

decreased. Relevant measures will be based

on the best available economically feasible

technologies. We aim to recycle waste materi-

als and ensure that they are transported and

disposed of correctly.

� Taking all measures necessary in order to

prevent failures and accidents which might

damage the environment, or limiting their

effects as much as possible.

� Taking precautions which guarantee that the

contractors who work on our premises apply

the same environmental rules and regulations

as we do.

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It is of major concern to Voith Hydro to ensure

both the safety of its own employees as well

as that of employees of companies that are

involved in our processes.

Consequently, occupational health and safety are

integrated into the existing management system,

which is in accordance with the applicable inter-

national standards and laws in force.

The following is binding for all employees:

� The points established in the management

system and their implementation are obligatory

for all Voith Hydro managers and staff.

� Voith Hydro’s personnel undergoes regular

occupational health and safety training.

� A principal cornerstone of occupational health

and safety is the implementation of these

standards by the managers, safety officers

and those responsible for regular industrial

briefings regarding dangers and accidents.

� The identification of workplace hazards and

the causes of damage and accidents are

intended to avoid or minimize excessive inju-

ries to the employees, as well as to prevent

repeated occurrences.

Occupational health and safety

Implementation and documentation

All of our principles are implemented in the management

system of each company of Voith Hydro.

The management system is structured according

to ISO Standard 9001 and its according stand-

ards ISO 14001 (Environment) and OHSAS

18001 (Occupational Health and Safety).

In general, customer satisfaction takes preced-

ence over competition policies. This strategic

approach sets the standard in a business where

we want to be our customers’ long-term partners.

Cooperation in a spirit of partnership and the

dedication to joint solutions at a high level, but

also dynamic development, stability and conti-

nuity – this all sets Voith Hydro apart. And will

guarantee the successful future of the company

and its partners. To ensure successful customer

relationships, our documentation structure is

based on continuous commitment loops among

all staff involved in a project.

The system creates the general organizational,

staff-related and technical conditions and

ensures that suitable methods and instruments

are applied.

The objectives of this management system are

to sustain customer satisfaction, profitability and

employee satisfaction.

The management system is documented in

company-specific manuals, including the associ-

ated instructions for each process. These contain

a description of the objectives, strategies and

processes which, measured against the expecta-

tions and requirements of our customers, have

a particular influence.

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An independent certification by an authorized

body gives further confidence to our customers

that our organization is managed in a systematic

manner, and that projects are handled with care

and professionalism according to a proven sys-

tem. Our global certification is based on well-

known international standards for quality man-

agement (ISO 9001), environmental protection

(ISO 14001), as well as occupational health and

safety (OHSAS 18001). All Voith Hydro locations

are in complete compliance with these three

standards, handle all processes in an identical

way, and are formally certified under one unique

certification.

This certification is an important driver and

safeguards constant, reciprocal conditions over

defined periods of time in order to guarantee

a stable quality level in all phases and fields of

our activities.

So, it is not only our product and service exper-

tise but also our know-how and knowledge on

process culture and implementation that contin-

ues to provide you with Engineered reliability.

Global certification

Voith Hydro Holding GmbH & Co. KG

Alexanderstrasse 11

89522 Heidenheim, Germany

Tel. +49 7321 37 7299

Fax +49 7321 37 13 7299

Matthias.Schroeder@voith.com

www.voithhydro.com

A Voith and Siemens Company

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