Receivingandhandlingemergencyalerts,coordinationandquickdecision-makingisthebasictaskstodispatchersinalldepartmentsresponsibleforthedailypublicsafety(Police,BorderGuards,FireBrigades,EmergencyMedicalServices,etc.).

Therefore it is important that dispatch communication system has to integrate all used means of communication(telephone,mobile,radioUHF/DMR,trunkinganaloganddigitalTETRA,etc.)whileallowingfortheimplementationofadvancedservicesanddispatchingfunctions.Inadditionithastosupport these functions from a single terminal in a simple and intuitive way. Only versatile system can beadaptedtothespecificsofeachinstitutionworkingincontinuousoperationwithhighrequirementsofqualityandreliabilitycommunications.

IntegrationDGT-MCSwithtrunkingTETRAsystemsbringsmuchbenefits,whereadvanceddispatchingservicetelephonesystems(queues,hot-keyslines,SMSmessages,priorities,conferences)canbeeasilytransferredtothetrunkingsystem(automaticindividualcalls,groupandbroadcastcalls,messageand

SDSstatustransmittingetc.).

Benefits from DGT-MCS system usage

• Effectiveactioncoordinationofdispatchers,powerengineers,fastresponseunitsorfieldbrigadebyintegration of any available means of communication on dispatch consoles in organization

• Incomingemergencycallsautomaticdistributionwithindispatchgroupsinaccordancewithvariousalgorithmsadaptedtospecificorganizationprocedures

• Queuesharingbydispatchers–supportavailableforservicesbetweendifferentbranches

• IVR–interactivevoiceresponse–callersdependonthechoicemade,mayviewreports,e.g.aboutcurrent failures and may be diverted to appropriate service branches

• Automaticnotificationofvariousgroupse.g.employeesorclientsoverdifferentcommunicationchannels(voice,SMS,e-mail)

• Automaticregistrationofallcorrespondencebetweenthedispatcherswiththelisteningability

• Theintroductionofmechanismsfortheemployees’safety

• Alarmmodulessupport-theabilitytointegratewithPLCsandSCADAsystems.

Systems integration

• integrationofvariousradiocommunicationsystems(analog,digitalandtrunking)–UHF/VHF,EDACS,DMR,NXDN,dPMR,TETRA,CDMAGoTa,

• integrationofvarioustelecommunicationsystems(analagdigital)-CB/FXS,TM/FXO,E&M,IP/VOIP(SIP,H323),ISDN–DSS1,PSTN-SS7,GSM/UMTS,CDMA,

• integrationofradiocommunicationwithtelecommunicationsystems,• integrationofcommunicationsystemswithexternalcall/contactcenters,GISapplications,command

and control systems etc.

DGT-MCSIntegrated Dispatch Communication System

www.dgt.pl

The optimal solution for dispatch communication systems in public services

Radio systems(TETRA, DMR, EDACS, UHF / VHF) and telephone (PSTN / GSM / UMTS / LTE VoIP) integration.

20 years of experience in designing and implementing dispatch systems and over 10 years of experience in integration of radio resources communications

Hundreds of implementations of dispatch systems on domestic

and foreign market

This document is not a business offer and it is exclusively informative in character. DGT reserves the right to introduce changes without prior notice.

Selected telephone functions• Callqueuing-monitoringofmanyconcurrentqueues,sharingqueues,selectanyqueuerequest,subscriber’swaitingtimeand/ornumberandthenamedisplay,dynamiclogintoqueues,additionalbreakdownqueueduetothenumbersofinitiatingsubscribers

• Hot-linesandspeeddialbuttons-toreceiveandmakecalls,theabilitytogroupthebuttonsbysubscribers,departments,companybranches etc.

• Teleconferences-connectionupto120simultaneousparticipants,dynamic “meet -me “ conferences through password

• ACD–highlyconfigurableandredundantautomaticcalldistributionsuitable for emergency calls handling

• DispatcherIntercomcommunication

• Additionalphonefunctions:calltransfer,callintrusion,callhold

• Phonebook-localorglobalservicebooks(LDAP),theabilitytocreateyourowngroupsofcontactsreflectingthefunctionsofemployees,departments,branchesetc,advancedfilteringcontacts,theabilitytointegrationwithexistingdirectories,e.g.ActiveDirectoryMicrosoft

• Textmessages-betweendispatchers

• Eventshistory(callmade,missed,received)withthefilteringandsorting

• Recordingandlisteningcorrespondence

and many others.

Selected radio functions *)*) Implementation of a service / function dependent on the radio system

• Radiostatepresentation

• Channelandtransmitpowerselection

• PTTcallbytheselectedradiostation

• PTTcallbyagroupofradiostations

• Broadcastconnection(toall)

• Emergencycalls

• Groupcalls

• Private(individual)calls

• Callforwarding

• Enable/disablescanningfunctiononradios

• Simultaneouscontroltheradiofromthesystemandthehead

• SimultaneoussupportformultipleCTCSS codes

• GroupofradiostationsoperatinginaBSS(BestSignalSelection)-selection of the best transmitter to transmit on the analysis of the qualityofthereceivedsignal

• “Cross-band” connection between radios working in differentnetworks,systemsorchannels

• “Cross-connect” conference calls between radios (radio groups)and phone systems

• Locationservices(GPS),textmessagingandSDSstatus• Remoteradiodisabling

and many others.

Featured radio functions - implementation of the DGT -MCS system TETRA as an example

•AutomaticdialingconnectionsbetweenTETRAandintegratedtelecommunicationssystemsunderDGT-MCSsystem,

• Make/receivecallsbetweentheindividualconsolandradios(duplex/simplex)

• Callstoadefinedradiogroup

• Broadcasting,emergencycalls,callforwarding

• AssigningPTTtomultipleconnections

• Discreetinterception

• Radiogroupandapplicationstatus

• Allactivecallsmonitoring(status,volume,CRX,PTTprioritymode),

• Supportgroups(adding/removingtheradiofromthegroup),display history of changes in groups

• TextmessagingandSDSstatus

• ViewSDShistory(sent,received,senderror)

• Displaycallhistory

• IntegrationwithphonebookTETRA

• Callrecording,searchforrecordingsoftheperformance

• Radioenable/disablefunction

• Locktheradio

• Activecallvolumeadjustment

• DisplaysupportedandavailableTETRAserversstateandfunctionality

Call recording

• radioandtelephonysystemssupport,

• recordingofradioandtelephonydispatchercommunication,

• independent recording of radio, IP and TDM communicationstechnologies,

• recording of the associated telephony signaling protocols (SIP,H.323,SCCP,DSS1,SS7etc)information,

• recordingoftheassociatedradiotransmissionparameters(channel,IDSelect5,CTCSS)

• automaticbackups,

• assigningsystemeventstorecordings(eventsID),

• centralizedanddistributedcallrecordingsdatabasessupport.

www.dgt.pl

• 15“touchscreen

• IntegratedfanlessPCmodule

• Headsetinterface

• HandsetmodulewithPTTfunction

• Thepossibilityofjoinkitheadset

• Tiltconsoleadjustmentfrom25to70degrees

• ProgrammablekeyboardLCDbuttons(optional)

• Fingerprintreader(optional)

• IP/FastEthernetandDGTUpnnetworkinterface

DGT 3794 Dispatch Console

• 15“touchscreen

• IntegratedfanlessPCmodule

• Headsetinterface

• HandsetmodulewithPTTfunction

• Thepossibilityofjoinkitheadset

• Tiltconsoleadjustmentfrom25to70degrees

• ProgrammablekeyboardLCDbuttons(optional)

• Fingerprintreader(optional)

• IP/FastEthernetandDGTUpnnetworkinterface.

DGT 3795 MDC Dispatch Console

• 10.1”touchscreen

• Tablet computer

• Screensize-10.1inches

•Built-in3GHSPA

•Wi-Fi(802.11a/b/g/n),Bluetooth

• Optional wireless headset

•batterylife-upto10hours

MCS-P system architecture

TheDGT-MCSisamodularsolution,consistingofconsistsofthefollowingmodules(hardwareand/orsoftware):

• ServerPhone

• TheRegistrationTalks/Correspondence(softwareorDedicatedhardware+software)

• RadioGatewayDGTRGW

• Operatorconsole(5810-10DGT,DGT3794, DGT3795MDCEquipment)

• ApplicationDispatchDGTKSW(software).Communicationbetweensystem components

Integrated Alarm / Input-Output module for each Radio Controller

• IP,RS323alarmmodulessupport,

• 8configurableinputs(short-circuit,open,parametric),

• 12VDCand230ACpowercontrol,

• alarmsarepresentedondispatchersapplication.

Dispatchers work analysis

• Detailedtableorgraphreports

• Samplestatistics:

- Thenumberofreceivedrequestsbydispatchersorindividualposition in hourly or daily intervals

- Totalnumberofincomingqueuedcalls

- Maximum connection waiting time

- Averagereceivedandmissedcallswaitingtimeinhourlyintervals

- Averagetalktimeinhourlydailyintervals

- Andmanyothers

Alert and notification server

• Alertautomaticbroadcasting(announcement,alarm,error,etc.)toagroupofrecipients,usingdifferentcommunicationchannels(voice,SMS/MMS,e-mail,fax)

• Feedbackreceiptsanddetailednotificationreports

• Publicrecipientsregisteringsupport(viaInternetGuestaccount)

• Textmessages–directlyfromkeyboardorimportedfile

• Voicemessages–recordedwithphoneorgeneratedfromtext(TTSsynthesizer)orfromaudiofiles

• Notificationscenariosstart–throughthewebpage,overthephone or simply by using dedicated alarm button

DGT KSW dispatch console application

• SupportofMCS-Pradio/telephonydispatchservicesandfunctions

• Maindomainsupport

• Recordedvoicecallslistening:

• Configurationandcustomizationflexibility:

- upto24workingpanels,

- independentconfigurationofeachscreen,

- assigningacousticsfromdifferentsources(radio,telephone,listening)totheavailableaudioconsoledevices(e.g.6speakers-DGT5810-10,handset,headset)

- installationondedicateddispatcherconsoleDGT5810, DGT3794oranyPC,non-proprietarycomputer(insuchcasepossiblefunctionallimitationsdependingontheconfigurationoftheequipmentandattachedperipherals),

- Customizedkeyboardshortcuts(whenusingadditionalkeyboardorinsteadoftouchscreen).

DGT 5810-10 Dispatch Console

This document is not a business offer and it is exclusively informative in character. DGT reserves the right to introduce changes without prior notice.

DGT RGW Radio Gateway – customized hardware/software solution dedicated for DGT-MCS component installation provided for:

• radiofunctionality,

• systemplatformcallrecording,

• alarmmodulesservices,

• radiophonesservices(dedicatedphysicalmodulesifrequired),

• DWAsystemservices.

DGT Ipnova Telephone Server – following functions accessible from application level:

• makingandreceivingphonecalls,

• linestateindication,

• callqueuing,• conferencecalls,

• incomingoperatorsgroupcallsautomaticdistribution,

• networkandtelecommunicationsystemsintegration:ISDN/PSTN,GSM/UMTSorIP/VoIP.

Call/correspondence recording module – software/hardware recording module for any call types available for radio and telephone communication systems in accordance with access control procedures.

DGT-MCSSystemcanbeequippedinNEtCRR2callrecorder(dedicatedsoftwareandhardware)allowingtelephone,radio,faxandmodemmessagesrecording,includingassociateddatabasedonvarioustelecommunicationandradiointerfaces.AccesstorecordingdataisavailabledirectlyfromDGTKSWdispatchapplicationordedicated monitory application.

System scalability

The simplest solution DGT -MCS system can be based on one DGT RGWradiogatewaysandoneDGT5810-10consoles.DGT-MCSisdesignedtocoversmallandverylargesystems,forexamplehundredsofDGTRGWandhundredsofDGT5810-10consoles.

Opportunities for integration and system extensions

TheDGT-MCSisequippedwithprogramminginterfacesallowingtointegrate it with various other systems.

AvailableAPIallowsyoutointegratewithothersystems,forexample.SystemsSWDsystems,calledmap.Therangeofintegrationdependson the attached systems.

DGT Sp. z o.o.ul. Młynska 7, 83-010 StraszynPOLANDtel. +4858 682 07 00, fax +4858 683 29 25