Insurors of TN Product & Service Guide 2012

Product & Service

Guide 2012

tHe truSted cHoice For teNNeSSee AGeNtS

Product & Service

Guide 2012

2500 21st AVENUE SOUTH, SUITE 200NASHVILLE, TN 37212

615.385.18981.800.264.1898

WWW.INSURORS.ORGtwitter @INSURORS

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THE INFORMATION HEREIN IS COPYRIGHT OF INSURORS OF TENNESSEE 2012

MiSSioNTHE MISSION OF INSURORS OF TENNESSEE is to be unrelenting advocates of the independent agents and brokers to fulfill their political, educational, and business needs while working in the public’s best interest.

The Independent Insurance Agents of Tennessee, Inc., dba Insu-rors of Tennessee is a trade association of independent insurance agents. It is the oldest and largest insurance association in the state of Tennessee.

A lOT OF pEOplE ASk, “WHAT IS THE INSURORS OF TENNES-SEE?” Insurors of Tennessee is a professional association of in-dependent insurance agents. Our purpose is to offer support to these agencies so that they may better serve the public. We ac-complish this in several ways, through lobbying efforts, offering insurance and non-insurance products that fill agency needs, pro-viding a continuing education source for agents, and making sure agents have the information and resources they need when they need it through our publications and research.

coNteNtSSTAFF CONTACTS

GET INFORMATION ON WHO TO CALL AND HOW WE CAN HELP.

pROFESSIONAl lIABIlITYERRORS & OMISSIONS PROGRAMS AND OTHER PROFESSIONAL LIABILITY PRODUCTS

ENDORSED pROGRAMSPROGRAMS SELECTED BY INSURORS TO BE OF BENEFIT TO YOUR AGENCY

MARkETSMARKETS AND SPECIALTY PROGRAMS TO HELP YOU PLACE COVERAGES

GOVERNMENT AFFAIRSINFORMATION ON OUR EFFORTS TO SERVE YOU THROUGH LOBBYING AND POLITICAL ACTION

EDUCATIONDESIGNATION PROGRAMS AND CE SETTO MEET THE EDUCATION NEEDS OF YOUR AGENCY

INFORMATIONPUBLICATIONS, RESOURCES AND RESEARCH TO KEEP YOU UP-TO-DATE

TRUSTED CHOICEOUR NATIONAL BRANDING PROGRAM TO STRENGTHEN THE INDEPENDENT AGENT BRAND WITH CONSUMERS

MARkETINGADVERTISING, SUPPORT AND SERVICES TO HELP LEVEL THE PLAYING FIELD

EVENTS

NETWORKING OPPORTUNITIES TO HELP YOUR AGENCY GROW

INDEX

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StAFFTHE STAFF OF INSURORS OF TENNESSEE is made up of a team of professionals that have years of valuable experience in supporting independent insurance agents.

cHucK BideK, cPcu, MBA Chief Executive Officer

[email protected] Issues, Agency Management, For-profit Programs, Industry Issues, E&O, EMC Public Entity Program

ASHLeY ArNoLd, J.d. General Counsel

[email protected] Questions, Legislative Issues, Convention, Workers’ Compensation Questions, Association Management

dAvid WiLLiAMS Market Development Manager

[email protected] and Regulatory Questions, RLI In-Home Business & Umbrellas, Workers’ Compensation Questions, Company Filings

dANieL SMitH Director of Communications

[email protected], Advertising, Convention/Trade Show, Marketing, PR, Website, Membership, Company Liaison, Young Agents

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LAurA tHroWer Education Coordinator

[email protected] Education, Member Services, Membership, Administration

coLLeeN vANce Accounting Specialist

[email protected] Agreements, Invoicing, Billing and Accounts Payable

coit HoLBrooK, cPcu E&O Specialist

[email protected] & Omissions Programs

StePHeN HoLMeS, ciSr E&O Specialist

[email protected] & Omissions Programs, RLI In-Home Business & Umbrellas, ILM Program

doN cuNNiNGHAM, cic, cPcu Field Representative

615.515.2602615.499.0845 [email protected] Liaison, Field Representative

ProFeSSioNALAT INSURORS WE REAlIzE THAT pROTECTING THE FUTURE OF YOUR AGENCY IS A MAjOR pRIORITY. You trust us to represent your interests at the highest political levels and as your association we also want to provide you with the security of knowing you are getting the best overall Errors & Omissions value in the marketplace—not just a policy, but a comprehensive program.

Westport E&O Coverage

For over 25 years, the Big “I” Professional Liability Program underwritten by Westport Insurance Corporation, a member of the Swiss Re Group, has been the premiere choice of IIABA member agents for insurance agents and brokers E&O insurance.

The Big “I” Professional Liability Program offers not just a policy, but a comprehensive program for insurance agents. Over the past two decades the Big “I” Professional Liability Program, underwritten by Westport Insurance Corporation, a member of the Swiss Re Group, has grown into the largest and most stable insurance agents E&O program in the nation.

While other carriers have come and gone from the E&O marketplace, Westport has remained a strong, reliable partner for Tennessee’s agents.

Stability: Swiss Re has remained in the agents E&O market for over 25 years through soft and hard markets.Strength: Rated A “Excellent” by A.M. Best and offering the strongest coverage form in the marketTeamwork: Administered by your association staff offering your agency what you offer your clients, choice and advocacy.

Fireman’s Fund E&O Coverage

With more than 25 years of experience, Fireman’s Fund is an industry leader in providing liability coverage for agents and brokers against errors and omissions. Fireman’s Fund Insurance Company is rated A Excellent by A.M. Best.

Alexander J. Wayne & Associates E&O Markets

In instances when an account does not fall within the underwriting guidelines of our standard markets – Swiss Re/Westport or Fireman’s Fund – we have access to numerous E & S markets through a national broker, Alexander J. Wayne & Associates, Inc. A preferred E & S market with A.J. Wayne is First Specialty Insurance Corporation, which is also a member of the Swiss Re Group.

In addition to Insurance Agents and Brokers Professional Liability, A.J. Wayne also has facilities to write other professional liability (E&O) lines such as Financial Advisors, Title Insurance Agents, and Adjusters.

Contact Stephen Holmes at [email protected] or Coit Holbrook at [email protected] for more info on any of

these Professional Liability products4

LiABiLitYRIsk Management Online

Big “I” members whose agency E&O insurance is written by Swiss Re through the Big “I” Professional Liability Program have access to an exclusive risk management website.

Log on today to search for E&O claims frequency data, real-life case studies and analysis, sample client letters, sample agency procedures, agency E&O self assessments, podcasts on important E&O topics, and much more at www.iiaba.net/EOHappens.

Commercial Umbrella

PROTECT your business with an E&O umbrella endorsed by IIABA.CONSOLIDATE coverages with one carrier and avoid potential gaps.SECURE your agency’s future with the largest writer of agents professional liability in the country.SUPPORT your state association while protecting your business.

A commercial umbrella underwritten by Swiss Re (rated A by A.M. Best) is now available exclusively to Big “I” members.

Designed in collaboration with the IIABA to meet the needs •of independent insurance agentsBroad coverage over primary casualty lines, including E&O•Limits available up to $10m over underlying E&O policy•Available nationwide•May to be written over a variety of E&O carriers•

Agency Shield Program

Swiss Re’s Commercial Insurance (underwritten by Westport), working with the Big “I”, has developed an insurance agency E&O claims prevention consulting program, called the Agency Shield Program (ASP™), which is available exclusively for Swiss Re policy-holders. Policyholders that complete the ASP will receive a 10% E&O premium credit good for three years on their next renewal.

Insurors E&O Loss Control Seminars

Insurors also offers Loss Control seminars and webinars throughout the year on best practices and eligible for E&O premium credit.

Virtual Risk Consultant

The Big “I” Advantage® Virtual Risk Consultant powered by Rough Notes (VRC) is an online sales and service resource designed to help your agency better serve your customers. Using this tool will lead to increased sales by improving your staff’s knowledge of a prospect’s operation enabling them to better identify and cover customer exposures. The VRC will help your staff better under-stand the product they sell. It will also assist agency staff with pre-paring proposals, explaining complicated insurance terms, and most importantly documenting client files. It is truly a tool that will increase the professionalism of staff and help your agency grow while limiting your exposure to E&O claims.

ProGrAMSINSURORS AND THE BIG “I” HAVE pARTNERED WITH lEADING COMpANIES. Check out what programs your agency can utilize:

INSBANK Banking and Finworth Mortgage

INSBANK, originally named Insurors Bank of Tennessee (IBOT), opened on November 20, 2000 with a target market of independent insurance agents in Tennessee. Twelve years later, INSBANK now offers banking and loan services to agents and other small businesses throughout the state. In 2008, INSBANK acquired Finworth Mortgage, adding residential mortgages to its available products. INSBANK and Finworth Mortgage’s leadership and staff are comprised of experienced professionals who are committed to serving their customers.

Visit www.insbanktn.com for more information

Imperial PFS Premium Funding

Imperial PFS is the natural choice® for premium financing for Insurors members. The size and independence of Imperial PFS provides the financial strength and flexibility to handle all of your accounts, ranging from large, complex deals to the small, straightforward accounts. Imperial PFS is one of the top premium financing companies in terms of premium dollars financed and the top company in terms of accounts financed.

Contact Dave Baker at [email protected] for more information

Non-Insurance Products & Services

Membership in the association also provides you discounts on great products and services for your agency. For example, you can receive discounts and upgrades from Hertz for car rentals, shipping discounts with FedEx, Office Depot purchase discounts, Brooks Brothers Corporate Program discounts, hotel discounts at several Nashville-area hotels, the Big “I” logo store and more!

The Big “I” also offers great retirement options and employee benefit services. There is a complete program to assist your agency in selecting and administering these products successfully. Plans include Safe Harbor 401(k), Regular 401(k), SIMPLE 401(k), Simple IRA, SEP, Profit Sharing Plans, as well as Money Purchase Plans.

Contact Christine Munoz at [email protected] for info

Programs for agency enhancement are also available, including the Caliper personality testing products for recruitment, the Job Boards on www.insurors.org, the Agility Recovery Disaster program, Artizan Internet Services and the Member Marketing Activity Center which provides prospecting databases, custom newsletters and direct mail services.

Visit Member Resources section on www.iiaba.net for more info

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MArKetSYOU NEED MARkETS. Insurors has the partners to provide them:

Preferred Comp of Tennessee

Preferred Comp of Tennessee, endorsed by Insurors and administered through Meadowbrook, offers competitive workers’ compensation and employer’s liability insurance exclusively to member agencies across the state of Tennessee. Preferred Comp has also formed a partnership with Builders Insurance that will supplement Meadowbrook’s main street WC underwriting appetite by providing Insurors member agents with a broad range of classes including construction related risks and a specialty, commercial only, roofers program.

Contact John Stinnett at [email protected] for info

Individual HealthCare Specialists

Insurors has partnered with Individual HealthCare Specialists (IHS) to make an individual health insurance program available to you in both an efficient and rewarding manner. IHS is a managing general agent for both of the largest writers, BlueCross BlueShield and Humana, as well as several other carriers. Through this relationship you can reach these markets with one submission.

Using this arrangement you can choose the amount of work that you want to do and assist your client with quotes from top companies with no set volume.

Contact Jeff Dempsey at [email protected] for more info

ILM Insurance

For 2012, ILM Insurance and Insurors are proud to introduce a new program exclusively for our Association members. This new program provides package coverages (except for the workers’ comp) for suppliers, manufacturers and wholesalers of building materials and office goods. The primary class of business focus for the program is secondary wood products (i.e. molding, desks, flooring, etc.) and also includes many other manufactured products. Once all submission documents are received, ILM can usually provide a quote to the agent within 48 hours.

Contact Tom Gyscek at [email protected] for more info

Big “I” Eagle Agency

Eagle Agency is general agency created exclusively for Big “I” members that provides access to top-rated carriers like Travelers and MetLife with low volume commitments and no fees.

Contact [email protected] for more information

INSURANCE

IBIG EAGLEAGENCY

MArKetS (continued)

RLI PUPs & Home Business Insurance

Personal Umbrella Policies (PUPs) and Home Business Insurance are coverages sometimes overlooked by your clients that could provide extremely valuable protection. Written through RLI and administered by Insurors, the RLI PUP is a stand alone product that does not require the insured to place underlying coverages with RLI. Coverages are available with $1M, $2M, $3M and $5M limits.

The RLI Home Business Insurance policy responds to the needs of over 100 eligible business classes on an ISO BOP form. Premiums start at $150, with competitive commissions, easy underwriting and a self-rating application that make this product an easy sell.

Contact David Williams at [email protected] for more info

Big “I” Flood Program

The Big “I” Flood Program is available to all Insurors members and provides access to flood markets for most flood risks offering the National Flood Insurance Program (NFIP) for primary flood coverage and excess flood products for risks that have higher values or are ineligible for the NFIP.

Selective Insurance, a National Flood Insurance Program (NFIP) Write-Your-Own company (WYO) since 1984, has been the Big “I” Flood program partner for the primary NFIP for over 10 years.

Contact Tammy Goodman at [email protected]

Wells Fargo Special Risks, an experienced flood broker provides access to the Lloyds syndicates for excess flood products providing limits over the maximum available or ineligible for the NFIP.

Contact Linda Mackey at [email protected] for more info

Big “I” Markets

Big “I” Markets provides free online access to specialty/niche coverages, program business and hard-to-find markets access exclusively for Association members. The program uses proprietary technology to give agents access to coverages, forms and applications. Over 50 product categories are available!

Contact Gary Heiligman at [email protected] for info

EMC Public Entity

EMC and Insurors provide a fully insured public entity program on A+ rated paper exclusively for members. The program has designed coverages to meet the extensive needs of public entities. We can provide protection for buildings, personal property, autos and employees, as well as liability and umbrella coverages.

Contact Chuck Bidek at [email protected] for more info8

Govt. AFFAirSINSURORS AND THE BIG “I” ARE CONTINUING THE WORk TO ENSURE A pOSITIVE pOlITICAl ClIMATE IS IN plACE FOR THE INSURANCE INDUSTRY. A successful government affairs program combines lobbying efforts with grassroots campaigns and a strong Political Action Committee (PAC). Insurors on the state level, and IIABA on the national level, work each legislative session to educate legislators about the independent agency system and how proposed legislation will impact the business environment. In Tennessee, Insurors’ CEO along with our experienced team of lobbyists work each day to build relationships with legislators to protect your interests.

Lobbying

Insurors has two lobbyists on staff and two more under contract that are continuing our vigilance over laws and regulations that affect the insurance industry. Over the past several years, Insurors’ lobbyists have been able to help progress AND block several key pieces of legislation that could have had a tremendous impact on our industry. In addition to working with our legislators, Insurors closely monitors developments within the Department of Commerce and Insurance as well as the Department of Labor and Workforce Development to keep abreast of proposed changes and their potential impact on our industry.

Contact Chuck Bidek at [email protected] for more info

InsurPACTN

InsurPACTN is a registered political action committee focused on providing financial and information support to candidates and members of the Tennessee General Assembly who believe in a competitive free enterprise system and are dedicated to the promotion and preservation of a competitive insurance climate.


InsurPAC National

InsurPAC National, the political action committee of the Big “I” (IIABA), was established in 1975 to complement IIABA’s legislative program. It is the largest property-casualty insurance industry PAC in the country.

Visit www.iiaba.net for more information

educAtioNAGENTS IN TENNESSEE NEED CONTINUING EDUCATION (CE) OppORTUNITIES, AND INSURORS HAS THEM. Your Association is working hard to provide as many current and topical courses as possible. We offer more than 60 traditional classroom CE hours each year, in addition to offering access to online and special requirement courses. Our partnerships with the National Alliance for Insurance Education and Research, the Agents and Brokers Education Network (ABEN) and CEU.com will provide you with the options you need.

Certified Insurance Counselor

The Certified Insurance Counselors (CIC) Program has been the insurance industry’s premier, proven source for practical, real-world education since 1969. More than 300 CIC institutes are conducted each year in major cities throughout the U.S. and Puerto Rico. Designed to cover important aspects of the insurance field, each institute is 20 instruction hours, followed by an optional exam.

Visit www.insurors.org or www.scic.com for more info

Certified Insurance Service Representative

An inspiring professional faculty, five ONE-DAY courses, a curriculum that’s tailored to your region - all these features make the CISR Program a truly superior education opportunity. An optional exam is given at the end of each classroom course.


Certified Risk Manager

The Certified Risk Managers (CRM) designation demonstrates that you are knowledgeable in all areas of managing risks, hazards, and exposures.


ABEN

ABEN was founded by Big “I” state associations of independent insurance agents, and is dedicated to bringing highly relevant, interactive, and professionally produced continuing education programs to independent agents in the most convenient and economical ways possible via online webcasting.

Visit insurors.aben.tv for more information

CEU.com

Quality and convenient online education available anytime and at a 35% discount to Insurors members.

Visit insurors.ceu.com for more information10

iNForMAtioNINSURORS STRIVES TO kEEp ITS MEMBERS AS Up-TO-DATE AS pOSSIBlE ON INDUSTRY NEWS AND GOVERNMENT AFFAIRS. That is why we take pride in producing our publications and continuing to bring in new ways to disseminate information.

Publications

Insurors publishes three main periodicals for its members. The bi-weekly Insurors Bulletin, the monthly Tennessee Marketplace Update and the bi-monthly Tennessee Insuror are produced by Association staff for members only. Each contains relevant information on topics like Agency Management, Rate Filings, Company Ratings, Government Affairs, Legal Issues and Events. Our distribution list includes over 3,500 insurance professionals doing business in Tennessee. Each is available in both digital and print formats, and archives of the issues are stored in the members only section of our website.

Contact Daniel Smith at [email protected] for more info

Website

The Insurors website contains a plethora of information, articles, files and other resources. From workers’ comp data, loss-cost multipliers, monthly company listings, agency management resources, product information, CE schedules, job listings registration and so much more. If you have never researched what is available on the site, take a few minutes and check it out.

Visit www.insurors.org for more information

Filings, Research & Data

Need workers’ compensation data for your city? Having trouble placing a coverage? Can’t find information on a new law or an old filing? Our research staff may be able to help.

Contact David Williams at [email protected] for more info

Marketplace Update 2011 Vol. 10, October 28, 2011

Copyright 2011 by the Independent Insurance Agents of Tennessee, Inc. For Members Only.

The following filings have been approved or filed by the Tennessee Department of Commerce & Insurance

1 of 4

Company Filing

Company Filings Made With the TN Department of Commerce & Insurance

Acadia Reducing WC LCM from 1.169to 1.12 effective 11-1-11. Overall 4.0% increase. Acuity Implementing a new rating factor for the Bis-Pak BOP program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 1.7% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for GL. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.3% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for the commercial property program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.8% decrease effective 2-22-12 for NB and 4-15-12 for RB. AIPSO Filing revised rates for commercial vehicles insured in the Tennessee Automobile Insurance Plan (Assigned Risk Plan). Overall 16.0% decrease effective 4-1-12 for NB and 5-1-12 for RB. American Family Home Initial filing of rates, rules, and forms for the AquaPac boatowners/personal watercraft program. Effective 11-1-11. Atlantic Specialty Filing rates, rules and forms for a Design Professionals E&O program. Effective 10-4-11. Auto Owners Filing revised rates and rules for dwelling fire that produces an overall 15.0% increase effective 11-18-11 for NB and 12-24-11 for RB. Auto Owners Revising rates and rules for the Garage Liability/Dealer’s Blanket program so that a 3.0% increase is produced effective 10-14-11 for NB and 12-13-11 for RB. Auto Owners Filing revised rates and rules for personal farmowners so that an overall increase of 22.0% is produced effective 12-15-11 for NB and 1-20-12 for RB. Capitol Indemnity Filing a firearms and weapons exclusion for use with GL. As ususal no rate credit is given. Effective 12-1-11 for NB and 2-1-12 for RB. Charter Oak Revising territorial modification factors for commercial farm and ranch program so that an overall 9.0% increase is produced effective 1-1-12. Companion P&C Initial filing of GL LCM of 1.60 off ISO 2010 loss cost. Will be used only for class 99793 Truckers effective 11-1-11. Companion P&C Filing commercial auto LCMs off ISO 2005 loss cost. For class codes 4159, 4189, 4259, 4289, 5851, 5881 the liability LCM will be 1.595 and 1.782 for physical damage. For all other class codes the liability LCM will be 1.45 and 1.62 for physical damage. Overall 0.8% increase effective 12-1-11. Consumers Adding optional Roadside Assistance for business auto and for Auto Dealer program adding an unlimited radius of operation factor. Effective 12-15-12. Continental Western Reducing WC LCM from 1.647 to 1.578 effective 11-1-11. Overall 2.9% increase.

VOLUME 11-21 NOVEMBER 4, 2011

Insurors of TennesseeWeb: www.insurors.orgPh: 615.385.1898 or 800.264.1898Fx: 615.385.9303E-mail: [email protected]

© 2011 Insurors of Tennessee. All rights reserved. For Members Only. Page 1 of 4

WC Loss Cost Approved; Plan LCM to IncreaseOn Monday, October 31st the Tennessee Department of Commerce and Insur-ance announced that the NCCI filing for a loss cost increase of 1.6% was being modified by the Department, and that a loss cost filing for both the voluntary and assigned risk plan of 0.4% would be approved. Department Commissioner Julie Mix McPeak also notified the Ten-nessee Workers’ Compensation Advi-sory Council (WCAC) that she intends to raise the assigned risk plan loss cost multiplier (LCM) from 1.55 to 1.67.

Both changes will be effective March 1, 2012 for new and renewal business. Nei-ther of these changes will effect policies currently in force.

The Commissioner stated in her notice to the WCAC that her decision to raise the LCM was partially based on the fact that plan premium volume has fallen to the lowest level it has been since the year 2000. The following chart illustrates the drastic changes in premium volume since 1998.

TWCIP Plan PremiumsYear Written Premium1998 $23,188,3041999 $20,441,8152000 $34,755,8232001 $68,615,3552002 $115,845,8252003 $131,882,5872004 $137,460,2362005 $115,340,0802006 $89,923,8352007 $62,780,7282008 $42,257,0792009 $34,525,1932010 $32,899,463

She also estimated the cost of providing plan services and the level of multipliers in the voluntary market.

The revised loss cost reflecting the in-crease of 0.4% are not yet available. We will post them on our website and notify readers as soon as they are available.

Supreme Court Issues “Bruce’s Torch” Opinion In the last issue of The Tennessee Insuror, we published a story regarding contrac-tor’s liability. The case was on appeal to the Tennessee Supreme Court. Last week, the Supreme Court issued its opinion re-garding whether vicarious liability will be imposed on an employer for the negli-gence of an independent contractor.

In a traditional situation, each party to a tort case is only responsible for his, her or its conduct. The main exception to this rule is the concept of vicarious liability, which recognizes that those who employ others to carry on their business are re-sponsible for the negligent acts and omis-sions of such employees. In this way, the cost of negligence is passed to those who profit from the activity being engaged in at the time of the negligent act. Employers then have financial incentive to carefully hire, train and supervise employees.

Traditionally, however, independent con-tractors are not considered employees, and Tennessee Courts have generally held that one who employs an indepen-dent contractor is not liable for the negli-gence of that contractor.

In Federal Insurance Company v. Win-ters, the insureds hired the defendant roofing contractor to replace the roof on their home, and the defendant represented that he had liability insurance. Without the insureds’ knowledge, the defendant

BULLETINYOUR ASSOCIATION NEWSLETTER

continued on page 4

Graduate to the next level in insurance education.

http://www.insurors.org

INSURORTHE TENNESSEE

Marketplace Update 2011 Vol. 10, October 28, 2011

Copyright 2011 by the Independent Insurance Agents of Tennessee, Inc. For Members Only.

The following filings have been approved or filed by the Tennessee Department of Commerce & Insurance

1 of 4

Company Filing

Company Filings Made With the TN Department of Commerce & Insurance

Acadia Reducing WC LCM from 1.169to 1.12 effective 11-1-11. Overall 4.0% increase. Acuity Implementing a new rating factor for the Bis-Pak BOP program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 1.7% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for GL. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.3% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for the commercial property program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.8% decrease effective 2-22-12 for NB and 4-15-12 for RB. AIPSO Filing revised rates for commercial vehicles insured in the Tennessee Automobile Insurance Plan (Assigned Risk Plan). Overall 16.0% decrease effective 4-1-12 for NB and 5-1-12 for RB. American Family Home Initial filing of rates, rules, and forms for the AquaPac boatowners/personal watercraft program. Effective 11-1-11. Atlantic Specialty Filing rates, rules and forms for a Design Professionals E&O program. Effective 10-4-11. Auto Owners Filing revised rates and rules for dwelling fire that produces an overall 15.0% increase effective 11-18-11 for NB and 12-24-11 for RB. Auto Owners Revising rates and rules for the Garage Liability/Dealer’s Blanket program so that a 3.0% increase is produced effective 10-14-11 for NB and 12-13-11 for RB. Auto Owners Filing revised rates and rules for personal farmowners so that an overall increase of 22.0% is produced effective 12-15-11 for NB and 1-20-12 for RB. Capitol Indemnity Filing a firearms and weapons exclusion for use with GL. As ususal no rate credit is given. Effective 12-1-11 for NB and 2-1-12 for RB. Charter Oak Revising territorial modification factors for commercial farm and ranch program so that an overall 9.0% increase is produced effective 1-1-12. Companion P&C Initial filing of GL LCM of 1.60 off ISO 2010 loss cost. Will be used only for class 99793 Truckers effective 11-1-11. Companion P&C Filing commercial auto LCMs off ISO 2005 loss cost. For class codes 4159, 4189, 4259, 4289, 5851, 5881 the liability LCM will be 1.595 and 1.782 for physical damage. For all other class codes the liability LCM will be 1.45 and 1.62 for physical damage. Overall 0.8% increase effective 12-1-11. Consumers Adding optional Roadside Assistance for business auto and for Auto Dealer program adding an unlimited radius of operation factor. Effective 12-15-12. Continental Western Reducing WC LCM from 1.647 to 1.578 effective 11-1-11. Overall 2.9% increase.

truSted cHoiceTHE pOWER OF THE INDEpENDENT AGENCY SYSTEM, COMBINED INTO ONE FOCUS. Over 60 companies, and more than 20,000 independent insurance agencies across the country are now part of the Trusted Choice® Brand.

The Trusted Choice® Brand

Branding is the relationship between a consumer and a product, service or company. Research conducted by the Big “I” found that consumers had trouble identifying independent agents and understanding their role in the distribution channel. Using Trusted Choice®, you can brand your agency in the minds of your current and future customers as the smart choice for insurance and financial services.

National media advertising, customizable media for your agency and branding support is available at no additional cost as an Insurors member.

Visit www.trustedchoice.com/agents for more information

The Pledge of Performance

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

Work with you to identify the insurance and financial services •that are right for you, your family or your business and use our access to multiple companies to deliver those products.Guide you through the claims process for a prompt and fair •resolution of your claim. Help you solve problems related to your coverage or account.Explain the coverages and options available to you through •our agency, at your request.Return your phone calls and e-mails promptly and respond to •your requests in a timely manner.Provide 24/7 services for our customers, offering any or all of •the following: emergency phone numbers, Internet account access, e-mail and call center services.Use our experience and multiple company relationships to •customize your coverage as needed.Commit our staff to continuing education so they may be •more knowledgeable in serving you.Treat you with respect and courtesy.•Conduct our business in an ethical manner.•

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

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MArKetiNGINSURORS kNOWS YOU DON’T HAVE A MIllION DOllAR MARkETING BUDGET. That’s why we have worked to create some affordable alternatives for our member agents.

Titans Radio

The Titans Radio Network program allows Insurors members exclusive access to Mike Keith, Titans play-by-play announcer, to produce professional, top quality radio advertisements. Personal appearances are available subject to schedule and availability. Mike will produce four 30 to 60 second ads using either copy you supply or copy he will work with you to create. These radio spots can then be used for 2 years on any station(s) and times that you purchase separately. Cost for production of the ads is only $250.


Marketing Reimbursement Program

Earn up to $500 in reimbursements from Trusted Choice for marketing tools, business cards, brochures, websites and more.

Contact Jenner Gohr at [email protected] for more info

Design Services

Need an ad for your local paper? A billboard in town? Insurors design services offers professional and affordable design options to fit your needs.


eveNtSNETWORkING, EXCHANGING IDEAS AND MAkING NEW CONNECTIONS. Insurance is a relationship business, and Insurors hosts events to make and strengthen those relationships.

Local Boards

Insurors is affiliated with local boards in Chattanooga, Knoxville, Memphis, Nashville, Tri-Cities and Northwest Tennessee that hold events, golf tournaments and meetings throughout the year.


Annual Convention

The Insurors 119th Annual Convention will be held October 13-16 in Nashville and offers a large trade show, industry speakers, seminars, networking and entertainment.

Visit the convention section of www.insurors.org for more info

iNdeXABEN 10Agents & Brokers Ed. Net. 10Advertising 12-13Agency Shield 5Agility Recovery Services 6A.J. Wayne 4Annual Convention 13Banking Services 6Big “I” Eagle Agency 7Big “I” Flood 8Big “I” Markets 8BlueCross BlueShield 7Branding 12Brooks Brothers 6Builders Insurance 7Bulletin 11Caliper 6CE 10CE Schedules 10Certified Ins. Counselor 10Certified Ins. Service Rep. 10Certified Risk Manager 10CEU.com 10CIC 10CISR 10CISR Online 10CRM 10Commercial Umbrella 5Company Listings 11Convention 13Data 11Department of Insurance 9Design 13Discounts 6Education 10EMC 8Errors & Omissions 4E&O 4Excess & Surplus Lines 8Events 13Exhibits 13FedEx 6Filings 11Financial Planning 6Financing 6Finworth Mortgage 6Fireman’s Fund 4Flood 8Golf 13Government Affairs 9Graphic Design 13Home Business insurance 8Homeowners 8Hotel Discounts 6Humana 7IIABA 9ILM Insurance 7Imperial PFS 6Individual Healthcare 7Individual HealthCare Spec. 7InsBank 6Insurance Agent Umbrella 5Insurance Agent E&O 5

Insurance Agent PUP 5Insuror magazine 11InsurPAC 9InsurPACTN 9Job postings 11Legislature 9Liability coverage 4-5Local Boards 13Lobbying 9Loss Control Seminars 5Loss Cost Multipliers 11Manufacturing Coverage 7Marketplace Update 11MMAC 6Marketing 13Meadowbrook 7Media 12MetLife 7Meetings 13Mike Keith 13Mortgages 6Networking 13Niche Coverages 8Office Depot discounts 6Online courses 10PAC 9Personal Umbrella 8Penn National 5Pledge of Performance 12PUP 8Preferred Comp 7Premium Finance 6Professional Liability 4-5Promotional products 13Public Entity 8Publications 11Radio 13Rate filings 11Reimbursements 13Rental car discounts 6Research 11Retirement Benefits 6Risk Management Online 5RLI 8Roofers 7Selective 8Shipping 6Swiss Re 4The Tennessee Insuror 11Titans Radio 13Travelers 7Trusted Choice 12Umbrella 8Utilities 8Virtual Risk Consultant 5Webcasts 10Webinars 10Website 11Wells Fargo 8Westport 4Wood Products 7Workers’ Comp 7Work Comp Data 11

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Insurance Agent PUP 5Insuror magazine 11InsurPAC 9InsurPACTN 9Job postings 11Legislature 9Liability coverage 4-5Local Boards 13Lobbying 9Loss Control Seminars 5Loss Cost Multipliers 11Manufacturing Coverage 7Marketplace Update 11MMAC 6Marketing 13Meadowbrook 7Media 12MetLife 7Meetings 13Mike Keith 13Mortgages 6Networking 13Niche Coverages 8Office Depot discounts 6Online courses 10PAC 9Personal Umbrella 8Penn National 5Pledge of Performance 12PUP 8Preferred Comp 7Premium Finance 6Professional Liability 4-5Promotional products 13Public Entity 8Publications 11Radio 13Rate filings 11Reimbursements 13Rental car discounts 6Research 11Retirement Benefits 6Risk Management Online 5RLI 8Roofers 7Selective 8Shipping 6Swiss Re 4The Tennessee Insuror 11Titans Radio 13Travelers 7Trusted Choice 12Umbrella 8Utilities 8Virtual Risk Consultant 5Webcasts 10Webinars 10Website 11Wells Fargo 8Westport 4Wood Products 7Workers’ Comp 7Work Comp Data 11

2500 21st AveNue SoutH, Suite 200NASHviLLe, tN 37212

615.385.18981.800.264.1898

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FAceBooK.coM/[email protected]

tHe iNForMAtioN HereiN iS coPYriGHt oF iNSurorS oF teNNeSSee 2012

Documents

Insurors of TN Product & Service Guide 2012